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Noc manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted expert

Peter Dordal Ph.D.

Below we've compiled a list of the most critical noc manager skills. We ranked the top skills for noc managers based on the percentage of resumes they appeared on. For example, 9.7% of noc manager resumes contained metrics as a skill. Continue reading to find out what skills a noc manager needs to be successful in the workplace.

15 noc manager skills for your resume and career

1. Metrics

Metrics are quantitative assessment measures that are commonly used to evaluate, compare, measure, and track results, performance, or production. Business metrics are used to evaluate performance, compare results, monitor and assess the success or failure of various business processes, and track relevant data to improve business outcomes.

Here's how noc managers use metrics:

Reduced MTTR by tracking ticket progress inefficiencies through metrics gathering and removing escalation obstacles.
Ensured peak network reliability through managing network performance metrics.

2. Network Operations

Here's how noc managers use network operations:

Directed the day to day work of the engineering department, engineering sub departments and the Network Operations Center.
Provided customer support, in the following areas, network operations, installation and maintenance, secure telephone support.

3. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how noc managers use windows:

Deployed and configured the operating systems for the physical and Virtual Windows based servers in corporate Data Center.
Configured Windows 9x, 2000, ME, XP system settings.

4. SLA

SLA refers to Service-level Agreement. It is an agreement between a customer and the service provider on the quality of service and what standards they must meet.

Here's how noc managers use sla:

Performed quality audits to ensure SLA adherence and event handling accuracy and efficiency.
Escalate TWS issues to appropriate on-call department quickly and efficiently to resolve problems within Service Level Agreement (SLA) requirements.

5. Customer Satisfaction

Here's how noc managers use customer satisfaction:

Managed staff of 50+Union personnel to ensure customer satisfaction through timely delivery of Network Carrier Services.
Ensured industry leading customer satisfaction and loyalty through personal and technology based customer interactions.

6. ITIL

Here's how noc managers use itil:

Implemented ITIL (Information Technology Information Library) problem and incident management process resolving more than 15,000 tickets per month.
Assisted others on the team with ITIL processes and procedures Key Contributions.

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7. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how noc managers use technical support:

Provided direct hands-on technical support for IP network routers and switches as well as other video and voice related products.
Developed, maintained, and monitored policies, standards and procedures related to network monitoring and technical support.

8. IP

An IP - Internet Protocol is a unique number assigned to all devices connected to information technology, such as printers, routers, modems, etc. Each device or domain that connects to the Internet is assigned an IP address, and as packets are directed to the IP address attached to them, the data goes where it is needed. IP addresses are the identifier used to send information between devices on a network. They contain location information and make devices accessible for communication.

Here's how noc managers use ip:

Managed a highly technical team of more than 20 engineers and network technicians supporting a National IP and Application network.
Provided 24x7 engineering and operational support for company's production IP network.

9. Level Agreements

Here's how noc managers use level agreements:

Worked on escalated tickets to ensure service level agreements were met.
Created Service Level Agreements with partners and produced technical documents.

10. Switches

Here's how noc managers use switches:

Operated on the Catalyst 2924 Switches and Foundry Server Irons for Load Balance.
Monitored, configured, and upgraded Cisco routers and switches.

11. Direct Reports

Here's how noc managers use direct reports:

Manage eight direct reports in the NOC (both onshore and offshore resources).

12. VoIP

Here's how noc managers use voip:

Lead principle for all VOIP, Gigabit Ethernet, server problems and resolutions internal and external to Company.
Supported transition from circuit switched architecture to VoIP.

13. Incident Management

Incident management is a set of processes, practices, and solutions designed to restore a damaged service as quickly as possible in an event that could result in the loss or disruption of an organization's operations, services, or functions. The goal of incident management is to maintain and restore normal service operations as quickly as possible and reduce the negative impact on business operations.

Here's how noc managers use incident management:

Implement service methodologies (e.g., incident management, problem management, change management, etc.)
Supported and troubleshot applications using SD Plus incident management system.

14. Customer Support

Here's how noc managers use customer support:

Authored Methods and Procedures for escalation paths to building and troubleshooting DSL, technical customer support and vendor practices.
Provided customer support for SecurID tokens using RSA Authentication Manager and VitalAAA RADIUS server applications.

15. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how noc managers use performance reviews:

Completed budgets, performance reviews, and scheduling.
Included recruiting, interviewing, training, scheduling and annual performance reviews.

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What type of skills will young noc managers need?

Peter Dordal Ph.D.

Director for Information Technology, Loyola University Chicago

I'm leaving off software developers, and answering about our Information Technology graduates.

IT students entering the business world will need to know how to get the maximum leverage out of business systems. In many cases, this will mean writing their own specialized queries to extract the precise business intelligence needed; general-purpose "canned" queries just won't cut it. They will need a broad understanding of what software can accomplish for the enterprise and how to deploy new software effectively; this applies to software used in the office as well as to software used in manufacturing and shipping. And they will need to understand how to lease storage and computing resources from the cloud to meet not only predictable, long-term demands but also sudden short-term business projects.

Students working in database administration and management will need to be able to manage much larger volumes of data than a few years ago. They will need to be familiar with the great variety of new databases in order to pick the best tool for the job.
Students working in network management will need to be able to ensure that everyone has the bandwidth and server access they need, as those demands expand to include extensive video, low-latency real-time connectivity, and the regular transfer of huge amounts of data.

Students in cybersecurity will need to be fully acquainted with all the recommended best practices. However, they will also have to be able to anticipate and guard against potential new vulnerabilities. "By the book" protection is no longer sufficient.

Do you want to know more?

List of noc manager skills to add to your resume

The most important skills for a noc manager resume and required skills for a noc manager to have include:

Metrics
Network Operations
Windows
SLA
Customer Satisfaction
ITIL
Technical Support
IP
Level Agreements
Switches
Direct Reports
VoIP
Incident Management
Customer Support
Performance Reviews
Linux

MTTR
Lan
Customer Service
MSP
Network Events
Management Tools
Network Infrastructure
RCA
Proactive Monitoring
Unix
Tcp Ip
Customer Issues
Service Issues
SolarWinds
DNS
Network Performance

Trouble Tickets
Virtualization
Network Issues
Network Troubleshooting
VPN
T1
Project Plan
Ethernet
Escalation Support
Data Centers
Remote Sites
Internal Tools
L2
ISP
Level Troubleshooting

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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