Noc supervisor jobs near me - 48 jobs

Segra is searching for a qualified and experienced NOC Engineer I to join us in a full-time capacity in either Charlotte, NC or Columbia, SC. This work arrangement for this role is a hybrid position, requiring three (3) days in the office, with flexibility to work remotely two (2) days each week. Role Overview: The NOC Engineer I will perform network monitoring of the Segra SONET, DWDM, IP and Ethernet networks. This position provides in-depth support of the SEGRA Transport network, IP and Ethernet networks, and voice services. As a NOC Engineer I, you will serve as the first line of defense for monitoring and management of all Segra provided network services. The NOC Engineer I is responsible for triaging customer, and network alarming, initiated trouble tickets, and providing timely and relevant updates to our customers. The NOC Engineer I must be able to prioritize remediation of issues in a 24 x 7 network operations center. Perform basic system administration tasks such as network/system troubleshooting, patching, and utilizing scripts to automate repeatable tasks. In addition to network surveillance and management responsibilities, the NOC function also serves as an escalation point for other organizations. Qualifications Required: High School Diploma or equivalent required. Associate degree or Bachelor Degree preferred but not required. Minimum of 2 years of experience in networking, such as support, engineering, or similar. Minimum of 2-3 years of experience working in a networking or Telecommunications environment. Preferred: Vendor certifications preferred but not required (BTI, Cisco, Ciena, AdTran, Alcatel-Lucent, Fortinet, VeloCloud, etc.) Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles Ability to resolve network and customer-initiated incidents quickly and effectively while communicating in an empathetic manner with our customers. Self-awareness and willingness to escalate issues and follow up to ensure incident resolution. An analytical mindset that appreciates solving problems. Good computer and written/verbal communications skills, possess the ability to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal effectively with other people. Must be able to demonstrate proficiency with the technologies listed below: Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet Network infrastructure, DNS, IP Subnetting Dynamic Routing Protocols (BGP, OSPF, RIP and EIGRP) Telephony based technologies (TDM, Converged, VOIP, SIP, etc.) About Segra: Segra is one of the largest independent fiber network companies in the nation, able to offer state-of-the-art communication solutions backed by always-on customer service. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world's largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud. Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities we serve by hiring locally and continually upgrading our network infrastructure. Segra has over 1200 employees, 500k+ on-net and near-net buildings, and 44k+ fiber-route miles. We exist purely to help businesses within our footprint be successful. Benefits Overview: Segra offers a very robust benefits package to our full-time employees, some of which include: Medical, dental, vision insurance Life insurance 401(k) match Flexible Spending/Health Savings Accounts Tuition and gym reimbursements Vacation/PTO, paid holidays, floating holidays Volunteer days, parental leave Legal, accidental, hospital indemnity, identify theft, pet insurance Our Commitment to Equality: Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Salary Range: $64,050 - $80,115 Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work. Although you'll be hired as a Crown Castle employee, your employment and the responsibilities associated with this job likely will transition to an acquiring company in the future. For more information, please visit: https://www.crowncastle.com/strategic-review-results Role Crown Castle is seeking a Shift Supervisor within our Network Operations Center. (NOC) Within this role the candidate will oversee the day to day monitoring and management of Crown Castle's transport, IP, and Ethernet networks and customer solutions. The Shift supervisor will work cross-functionally with internal departments, external vendors and the NOC management team to resolve issues in our deployed infrastructure. Additionally, the Shift Manager is expected to provide leadership and guidance to a team of 8-10 technicians across 3 geographically diverse operations centers. Responsibilities Regular review of all outstanding tickets to make certain SLA's are being met Consistent oversight of all issues to ensure continued communication to the customer Continuously review all NMS and EMS systems Ensure equal distribution of workload across shift technicians Take ownership of escalations from team members and engage in direct customer communications Consistently review the phone system to ensure the appropriate amount of technicians are available to avoid customers experiencing extended wait time Prioritize work as needed during the shift Be the liaison between management and the technicians so their focus is toward daily responsibilities Incident Manager during all outages: Ensure all teams are engaged and are providing timely updates. Confirm all customer communications and ensure updates are sent per Incident Management guidelines. Construct and deliver high quality updates on issues to Executive Management team. Create, organize and distribute documentation for the team Establish training development plans for team members and work with the leadership team to build training curriculum for technicians Provide feedback to management on process and procedural improvement Produce daily reports on technicians performance Mentoring each team member on any issues as needed Lead by example and drive the core values of the company Always ensure a quality customer experience Education/Certifications Bachelor's degree from an accredited College or University in computer science or related area required. Equivalent work experience in a similar position may be substituted for educational requirements. Certifications in leading networking hardware/software preferred Experience/Minimum Requirements 5+ years' leadership experience. Ability to provide coaching, delegation and recognition to colleagues. Ability to build a strong, cohesive team whose members have complementary strengths. Ability to promote cross-functional collaboration and teamwork. Ability to coordinate, distribute and appropriately schedule work and the necessary resources required to effectively perform that work. Organizational Relationship Reports to: Manager, NOC - Network Title(s) of direct reports (if applicable): NOC Technician Working Conditions: This role falls into our hybrid work model, which is 2-days work from home and 3-days in the office to optimize collaboration, relationship building and key stakeholder engagement. Shift: 24x7 coverage. Specific days and hours to be determined YOUR COMPANY BENEFITS At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life. We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide. Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents). Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions). New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave. Tuition reimbursement up to $5,250 per year of eligible tuition and fees. Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns. Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate. Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service). 10 company holidays plus 2 floating holiday. All offices provide free beverages and snacks. Compensation The salary range offered for this position is $83900 - $115300 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Additional Information Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.

Employee Type: Regular-Full time Union/Non: As a Specialist I TIS Network Operations, you will leverage deep experience in Cisco LAN/WAN/Wi‑Fi to architect and optimize enterprise‑scale networks. From hands‑on design and deployment to validation and continuous improvement, you will be a key driver of reliability, performance, and security. Join a team guided by Safety, Integrity, Respect, Inclusion, and High Performance. Apply today! #joinourteam We offer opportunities for growth, generous time off, and a comprehensive compensation, benefits, and retirement plan. #topemployer What You Will Do: Operational Support: Deliver advanced technical support for network operations, including 24/7 on-call support for critical network issues. Network Design and Implementation: Lead the design, deployment, and optimization of enterprise-scale Cisco LAN, WAN, and Wi-Fi infrastructures. New Technology and Infrastructure Development: Develop comprehensive network solutions to meet business requirements, ensuring high availability, security, and scalability. Technology Testing and Validation: Conduct thorough testing and validation of new network technology to guarantee performance and reliability. Technology Integration: Integrate new technologies into existing network architectures, ensuring seamless connectivity and performance enhancements. Technical Leadership: Mentor junior network engineers, fostering a culture of continuous learning and improvement, and provide technical guidance on network initiatives and tasks. Problem, Incident and Change Review: Participate in incident review and RCA sessions, and present network changes at CAB and TAB meetings. Project Support: Provide support for business projects including Mergers & Acquisitions involving requirement gathering and review and translating requirements into technical network architecture. Documentation: Develop and maintain detailed network documentation, including design blueprints, configuration guides, and operational procedures. Risk Management: Identify and document network risks, collaborate with risk assessment teams, and implement remediation plans. Vendor Management: Manage vendor relationships, including negotiating contracts, and ensuring SLA compliance. Cost Optimization: Proactively identify and implement cost-saving measures within the network infrastructure. Who You Are: Bachelor's degree in computer science, networking, or a related field, or equivalent experience. Minimum 6 years of demonstrable experience in designing, building, deploying, testing, and supporting enterprise large-scale Cisco LAN/WAN/Wi-Fi infrastructure. Proven track record of managing complex network projects from start to finish. Excellent problem-solving skills and the ability to troubleshoot complex network issues. Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders. Experience with service ticketing systems (e.g., ServiceNow) and adherence to ITIL processes. Cisco Networking: Expert-level knowledge and hands-on experience with Cisco networking technologies, including routers, switches, firewalls, and wireless access points. Advanced Network Protocols: Proficiency in advanced network protocols such as BGP, OSPF, EIGRP, MPLS, VxLAN, Multi-chassis EtherChannel, VPC, VSS, etc. Wireless Networks: Extensive experience in designing and managing Cisco wireless networks, ensuring reliable and secure Wi-Fi connectivity. Data Center Networking: In-depth understanding of data center network architecture and technologies. Network Security: Strong knowledge of network security principles and best practices, including the implementation of Cisco ISE, Radius, and TACACs systems. Scripting and Automation: Proficiency in scripting languages such as Python, Bash, or PowerShell for network automation and system integration. Infrastructure Management and Monitoring Tools: Experience with network monitoring and management tools such as SolarWinds, Netbox, Splunk, and Cisco Prime. Preferred: Relevant Cisco certifications (e.g., CCNP, CCIE) are highly desirable. Versa SD-WAN technologies or other SD-WAN vendor experience. Nokia IP Products - specifically Service Aggregation Router (SAR). Working Conditions: 24/7 on-call support once every 5-8 weeks. Involves 15% to 20% of travel across Enbridge Offices in the US. Flex-Work: Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge's FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start or end time, to opt for a compressed workweek schedule or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option. #LI-Hybrid Physical Requirements: Include but not limited to: Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time. Mental Requirements: Include but not limited to: Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone. For US Only: Salary ranges from 115,000 USD to 130,000 USD. Salary will based candidate's experience, skills, and internal equity. Applicable compensation policies and guidelines apply to internal candidates. Benefits - Regular Employees PPO & HSO plans (only HSA if participate in the HSO) No flex credits 4 SDO days Holidays Differ from Canada/US 2 floating holidays (non-union working more than 16 hours) Family Illness days Savings 401k match 6% match Pension Regular full-time and part-time employees can participate in the plan immediately upon hire Cash Balance Pension plan, Enbridge makes the contributions (not vested until after 3 years) The plan is fully paid for by Enbridge, no employee contributions Pay credits are between 4% and 11% of eligible earnings, based on age and service At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting ********************. Information For Applicants: Applications can be submitted via our online recruiting system only. We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit ****************

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. Summary As a Senior Professional Network Operator at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.At Gainwell, it's easy to see the positive impact of what we do. The passion you bring to your career ultimately benefits the lives improved by services we provide to our clients. We encourage you to challenge yourself, learn and grow in a company that thrives on innovation. We go beyond entering new arenas to shaping markets with transformational experiences that redefine our business. The difference is clear. Your role in our mission * Deliver a customer focused support experience by effectively addressing new requirements and resolving support tickets through proactive troubleshooting. * Manage and resolve client-submitted support tickets, providing thorough troubleshooting and status updates throughout the resolution process. * Support and configure and manage Palo Alto Firewalls and Strata Cloud Platform to ensure secure and efficient network traffic handling. * Schedule meetings with clients to gather requirements, provide updates, and address concerns proactively. * Collaborate closely with cross-functional teams including Tech Support, Security, NOC and Cloud Teams to ensure seamless resolution of client-related issues. * Deliver exceptional, client-centric support by prioritizing responsiveness, clarity, and professionalism in all interactions. * Monitor, and maintain Cisco routers, Cisco switches, Cisco FTDs, and Cisco Firepower Management Center (FMC). * Administer and troubleshoot F5 Big-IP Load Balancers, including LTM, GTM, and iRules configuration. * Monitor network health and performance using SolarWinds, and develop custom scripts to automate alerts, reporting, and maintenance tasks. * Create and maintain up-to-date network diagrams using Draw.io for documentation, audits, and operational planning. * Collaborate with cross-functional teams to support enterprise applications, data centers, and cloud-based services. * Participate in incident response and root cause analysis for network-related issues. * Assist in network architecture planning, upgrades, and capacity management. * Ensure compliance with security policies, operational procedures, and industry best practices. * Install and maintain patches on the Infrastructure Hardware, Cisco IOS, F5 OS, FTD OS, Certificates. * Make recommendations for hardware upgrades and research new hardware solutions. Coordinate and implement hardware / software maintenance with our customers and application teams. * Support and participate in disaster recovery drills, backups, and recovery. * Participate in an on-call rotation to provide support for both client needs and business operations. * Review sys-logs, Splunk logs and other logs to validate performance and troubleshoot client related problems. What we're looking for * 3-5 years of Cisco system administration experience in a production environment. * Solid understanding of networking protocols (BGP, OSPF, EIGRP, VLANs, STP, SDWAN etc.). * Client focused with excellent communication and documentation skills. * Willing to accept on-call responsibilities for network support. * Industry Certifications are an added advantage: CCNA/CCNP, PCNSE. * General working knowledge of Linux variants and Windows Servers. What you should expect in this role * This is a hybrid position in the Sacramento Metropolitan area (2 days in office at Gold River, CA) * Video cameras must be used during all interviews, as well as during the initial week of orientation * The deadline to submit applications for this posting is January 30, 2026 The pay range for this position is $80,000.00 - $114,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Job DescriptionBenefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Paid time off Training & development Tuition assistance Vision insurance OVERVIEW: SILTT is searching for a dynamic and highly motivated Principal Network Operations Center (NOC) Operator serving as a Tier III technical resource responsible for advanced troubleshooting, diagnostics, and coordination across complex network environments. This position provides escalation support for Level I and Level II Operators, ensuring rapid restoration of service during Priority 1 and Priority 2 events and driving root-cause analysis for chronic or recurring issues. The Level III Operator also supports proactive network maintenance, change implementation, configuration management, and knowledge transfer to the border NOC team. Acting as the bridge between operations and engineering, this role plays a key part in sustaining network availability, performance, and service reliability. If you are excited by the opportunity to join our team as a Principal NOC Operator, we encourage you to apply today! WHO WE ARE: At SILTT were pushing the limits of infrastructure innovation in the Telecommunications and Information Technology industry. From delivering world-class modular data center facilities to all-hours, 365-day operational response and disaster recovery, our multi-functional team of experts are force multipliers across the infrastructure landscape. We pride ourselves in leading from the front to advise, assist, and accompany our clients through their toughest technological and operational challenges. We always deliver results ( spelled re-SILTTs )! WHY SILTT? At SILTT, objective-driven means first being people-driven. As a small business we know that the ability to achieve our mission demands we take care of our own by providing our team members with a variety of benefits that allow them to live fulfilling, healthy, balanced, meaningful lives. Thats why we believe in offering paid healthcare, ultra-competitive 401K matching, accrued paid time off and fixed holiday leave, continuous learning and professional development incentives, and promote a sustainable work-life balance. A CALL TO ACTION: As we charge ahead in the competitive world of technology and sustainment, we need a strong Principal NOC Operator to support our current and future projects. This critical position will collaborate with fellow SILTT teammates, stakeholders and executive leadership. As we staff up to support a new program, this Principal NOC Operator will have the opportunity to be on the ground floor and help define the trajectory of our future! A DAY IN THE LIFE: In this role, you will support a high-impact Network Operations Center that forms the backbone of enterprise service delivery. This role provides the opportunity to modernize NOC best practices and shape a world-class operations culture that scales while maintaining customer trust and operational excellence. Key responsibilities include, but are not limited to: Incident and Problem Resolution: Serve as the final technical escalation point within the NOC for critical incidents, outages, and complex technical issues. Perform advanced diagnostics on routing, switching, firewalls, and WAN/LAN connectivity (BGP, OSPF, MPLS, VPN, QoS, etc.). Support root-cause analysis (RCA) and implement corrective actions for recurring network problems. Collaborate with Incident managers during P1/P2 events, providing technical direction and restoration leadership. Interface with vendors, carriers, and engineering teams to expedite service restoration or hardware replacement (RMA). 2. Network Maintenance and Change Implementation: Plan and execute approved network maintenance activities following CAB authorization and MOP standards. Conduct firmware upgrades, configuration adjustments, and validation testing on network equipment. Ensure adherence to change control and documentation standards, maintaining rollback and verification plans. Review and validate post-change outcomes, reporting success metrics and identifying improvement opportunities. 3. Monitoring and Optimization: Tune network monitoring thresholds and alerts for noise reduction and precision in event detection. Use NMS and SIEM tools (SolarWind, LogicMonitor, NetBrain, Splunk, etc.) to identify anomalies and performance trends. Recommend and implement proactive measures to enhance network resilience and capacity utilization. Collaborate with QA and Engineering teams to update baselines and improve runbooks. 4. Documentation and Knowledge Sharing: Maintain accurate and version-controlled documentation for configurations, diagrams, and runbooks. Contribute to the continuous improvement of the NOC Knowledge Base (KB). Mentor and train Level I and Level II NOC staff through hands-on guidance and peer review sessions. BASIC QUALIFICATIONS: Bachelors degree in Information Technology, Network Engineering, or related discipline preferred. BICSI certified Technician (TECH) preferred, other BICSI or equivalent certifications may be considered. 10+ years of experience in enterprise network operations, troubleshooting, and maintenance. Strong technical expertise in routing/switching (Cisco, Juniper, Arista, Fortinet, Palo Alto), VPNs, firewalls, and WAN optimization. Deep understanding of TCP/IP, SNMP, BGP, OSPF, VLANs, QoS, and multicast networking principles. Experience with NMS, ITSM, and logging platforms (ServiceNow, SolarWinds, Splunk, LogicMonitor). Working knowledge of scripting or automation tools (Python, Ansible, or similar) preferred. Certifications: CCNP (required), JNCIP, or equivalent advanced vendor certification preferred; ITIL v4 Foundation a plus. SKILLS & COMPETENCIES: Advanced Network Diagnostics and Troubleshooting Root Cause and Problem Analysis Change Implementation and CAB Readiness Mentoring and Technical Leadership Monitoring Optimization and Automation Awareness Documentation Quality and Compliance ABILITY TO WORK REMOTE: The work associated with this role is expected to be performed on-site at our San Diego Area location, though some travel may be required for periodic support as needed.

Connection Services has a fantastic opportunity for a NOC Engineer, working remotely. Excellent opportunity to work for a top VAR offering excellent benefits including but not limited to; 3 weeks paid PTO, tuition reimbursement, 401k excellent benefits, etc.; opportunity for growth. REMOTE The Senior NOC Engineer works with limited direct supervision and guidance of the NOC shift manager. This position requires the ability to be a key stakeholder in incident response, troubleshooting, network planning and procedures development. The Senior NOC Engineer is responsible for system network and design expertise, for conducting high level systems analysis, planning, and coordinating installations and deployments. Responsibilities also include ensuring backup and recovery systems are operational, and for identifying problem areas including but not limited to network, infrastructure, and servers. The Senior NOC Engineer identifies ways to enhance and improve existing systems, determine cost benefits, and recommend solutions. As a senior team member, the Senior NOC Engineer mentors lower skilled NOC Agents. Responsibilities Requirements: Maintains and expands customer relationships through: Understanding of how to deliver quality service while adhering to service level agreements (SLAs) in a fast-paced environment. Understanding the importance of regular follow up and status updates to customer and management for outages and escalations through issue resolution. Developing documentation including user guides, admin guides, knowledge base articles, FAQs, quick reference guides. Providing advanced technical recommendations across firewalls, servers, cloud platforms, and networking technologies. Demonstrating continuous improvement and identifying opportunities to enhance operational efficiencies. Participating in strategy planning discussions with technical, business, and client partners. Escalating issues effectively to management, SMEs, manufacturers, software publishers, etc., to ensure timely resolution of customer outages and issues. Continually assesses, refines, and implements managed services processes and procedures by: Monitoring incident request systems and taking ownership of L3+ requests in accordance with SOPs. Working effectively in a collaborative and innovative team-oriented environment. Providing technical support for all shifts. Developing and maintaining standard operating procedures across Lifecycle and Managed Services. Documenting troubleshooting steps, resolutions, recommendations, and next steps in systems such as ServiceNow. Supports customers through: Familiarity working within ticketing systems as part of a larger technical team. Clearly communicating and executing all firewall, server, cloud, and networking engineering tasks. Conducting network audits and delivering actionable findings. Providing solutions for unfamiliar technologies, applications, and environments with a strong ability to learn quickly. Creating and performing network testing (regression, functionality, and performance). Expert understanding of networking principles (IP addressing, subnets, routing, and switching). Expert-level OS troubleshooting in Windows environments. Strong knowledge of Microsoft client/server environments including Azure AD, Azure compute, Azure networking, and hybrid identity. Expert understanding of Active Directory, DNS, DHCP, and Group Policy. Strong knowledge of antivirus, backups, and virtualization with VMware vSphere/ESXi, vCenter, and Hyper-V. Familiarity with VMware Cloud (VMC), Azure VMware Solution (AVS), and cloud-based DR/backup solutions. Expert understanding of desktop and server operating systems (Windows & Linux). Fundamental knowledge of Microsoft Endpoint Manager/Intune and cloud-based patching methodologies. Min USD $48.00/Hr. Max USD $57.00/Hr. Qualifications Qualifications: Excellent verbal and written communication skills. Advanced Microsoft Office skills, including creating presentations, documents with complex formatting, and advanced Excel spreadsheets including macros. Advanced computer knowledge and strong data-entry accuracy. Strong knowledge of network troubleshooting including IP/TCP connectivity issues, VPN technologies, and remote-user support. Strong understanding of Azure cloud infrastructure, Azure networking, Azure VMs, Azure Backup, Azure Monitor, and Azure security fundamentals. Expert-level knowledge of antivirus, backups, and VMware/Hyper-V virtualization, including vSphere, vCenter, vSAN concepts, and migrations. Ability to troubleshoot and resolve email issues, specifically MS Outlook and cloud-based Exchange/Office 365. Support commonly used software, hardware, web applications, and back-office equipment including printers and network appliances. Familiarity with ITIL/SLA principles. Expert knowledge of multiple ticketing systems, including ServiceNow, AutoTask, and Zoho. Expert knowledge of networking principles (IP addressing, subnets, routing, switching). Expert-level knowledge of OS troubleshooting in Windows environments. Advanced knowledge of desktop and server operating systems, including Linux. Expert knowledge of major firewall platforms such as FortiGate, SonicWall, Sophos, and Meraki. Strong experience with monitoring tools including ManageEngine, Nagios, and SolarWinds. Experience with cloud-integrated architectures, hybrid-cloud operations, VMware Cloud on AWS, Azure VMware Solution (AVS), and cloud disaster recovery platforms is highly preferred.

The NOC is the central point of communication for the IT organization. Communication between the different technical teams flows through the NOC. Because of this, NOC team members need to be able to effectively communicate technical issues with technical and non-technical people. NOC Technicians handle systems monitoring, alert triage, client requests and escalate issues to higher-level resources as necessary. NOC Technicians will find themselves in an ideal position for learning a wide collection of technologies and can look forward to crucial experience with network gear, Linux and Windows servers and the engineers who built the systems. What you will do: Create, investigate, resolve or escalate trouble tickets for issues received via monitoring systems, telephone, email, or client portals for issues relating to, but not limited to: server and network alerts, remote access (VPN) connectivity, network connectivity issues, system backups, remote network discovery and troubleshooting, DNS, email, spam filtering and web hosting. Understand and deliver on ticket escalation expectations. Own the responsibility of your tickets by ensuring statuses are kept current, documentation is clear, and issues are resolved. Tickets must be updated in real time as events and actions occur. Reporting progress to clients and notifying them of resolutions through various sorts of documentation. Solid ability to communicate effectively with both technical staff and end users; by providing exceptional client service skills. Attends to obligations and supports other company initiatives as directed. The kind of people we look for: Versatile people who thrive on variety and challenge Excited about working in a fast-paced environment Innate problem solvers who want to grow in a flexible, collaborative culture Takes initiative, pushes boundaries, motivated to innovate Talented individuals with a growth mindset who want to use their learning and relationship-building skills Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality Qualifications: Associates Degree in Networking and Systems Administration or equivalent work experience. Must have a good technical understanding of VoIP, DNS, VPN, TCP /IP, and DHCP. Strong working knowledge of OS(s) including Windows and Linux. 1-3 years of experience with IT Network Operations support in a professional environment. Experience utilizing network monitoring platforms or custom tools. Willingness to work flexible schedules including weekends and support a 24X7 operation. Requires strong problem solving, time management, flexibility, and communication skills. Must have the ability to multi-task, organize and document many tasks at one time. Excellent verbal and written communication skills, presentation, and problem-solving skills. Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment. Experience in creating technical documentation (technical bulletins, how to guides, etc.) Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. Willingness and ability to work flexible hours. Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams) Physical Demands: Employees may experience the following physical demands for extended periods of time: Sitting, standing, and walking (95-100%) Keyboarding (70-90%) Viewing computer monitor (90-95%)

Title: Manager, Network Operations Center Location(s): Cleveland, OH SUMMARY: Are you a demonstrated leader willing and ready to jump in to support the team? Do you thrive in a fast-paced technology environment? If so, you may be the perfect candidate for the position of NOC Manager at Everstream! The NOC Manager is responsible for the day-to-day function at the Network Operations Center of Everstream which oversees the surveillance and functionality of the Everstream network. Everstream currently operates four (4) NOC's which are located in Cleveland, OH; Lansing, MI; Detroit, MI; and Indianapolis, IN. Primary Responsibilities: Oversee operations of the Network Operation Center (NOC) Quality assurance of Network Operations Oversee development of Process and Procedures Support Safety culture and advocate safe practices; escalate as needed Oversee scheduling of NOC technicians, ensuring 24 x 7 x 365 shift coverage Perform quarterly performance reviews with assigned team members Mentoring and professional development of direct reports Review and approve timecards, PTO usage, expense reports Oversee the hiring, discipline and termination of NOC staff Other duties as required. Familiarity with: Everstream escalation process and procedures routing protocols, including RIP, OSPF, and I/EBGP OSI layers 1, 2, 3, and 4 switching concepts IP and router quality-of-service concepts NOC with long-haul, middle mile carrier network protocol concepts, including but not limited to, SDH/SONET, DS3, DS1, CWDM, DWDM, Carrier Ethernet and IP OSS/Inventory/Provisioning software by vendors Job Requirements General Minimum of 6+ years of previous work experience in team leadership / employee development (NOC, IT or telecommunications environment preferred) Well versed in fiber optics and fiber optic functionality (including how they work, troubleshooting, etc.) Must be able to pass background check including motor vehicle report (MVR) Must be flexible and willing to work occasional nights, weekends and holidays (We are a 24x7x365 environment) based on business needs Must be available for monthly travel Must be able to sit for extended periods of time Must be proficient with Microsoft Office products (Word, Excel and Visio; PowerPoint and Project a plus) Ability to lift up to 50 lbs. Leadership: Ability to mentor, coach and support direct reports, as well as indirect reports, as needed Strong leadership skills and proven success managing diverse teams Ability to work in a professional and collaborative manner with all levels of employees Solid communication (written/verbal) and interpersonal skills; ability to communicate with diverse personalities across various platforms and media (in-person and virtual). Must be team oriented as well as able to work independently Must possess good reasoning abilities, sound judgment Must have good attention to detail and organizational skills Must be able to prioritize and manage multiple tasks in a fluid, fast-paced environment Benefits: Everstream Solutions LLC offers competitive compensation as well as a generous employee benefits package, including medical, dental, vision, disability and life insurance policies. Employees are also provided with ample paid time off for both personal and sick time. After 90 days of employment, full time employees are eligible to participate in our 401(k) retirement plan with generous employer match contribution. Everstream is proud to be an Equal Opportunity and Affirmative Action Employer. Everstream does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, creed, disability, age, pregnancy (including childbirth, lactation and related medical conditions), military and veteran status, citizenship status, marital status, gender expression, genetic information (including characteristics and testing), or any other characteristic protected by applicable law. All employment is decided on the basis of qualifications, merit, and business need. Everstream believes that diversity and inclusion among our team members is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We participate in a pre-employment background check and drug screening process for all positions. We also participate in E-Verify, a web-based system where Everstream inputs Form I-9 information; this information is verified against records available with the U.S. Department of Homeland Security and Social Security Administration to confirm employment eligibility. Those who seek accommodation due to disability can email us at *****************.

Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation! DESCRIPTION As part of the Network Operations team, you will be responsible for providing 24x7 monitoring of all components of Sinch Voice's network utilizing various network monitoring systems and direct access to switches, DACS routers, and other network elements. Technicians are alerted to and must act upon any alarm conditions. NOC Technicians engage with customers, carriers/providers/vendors, and internal teams to facilitate the accurate and timely resolution of customer or network issues. This is a 3rd shift position, Friday - Monday 9:00pm - 7:30am Central. Your Impact & Responsibilities * Follow standard operating procedures to perform routine network changes, migrations, and maintenance in various network elements upon request. * Identify, troubleshoot, and resolve network related issues and problems efficiently utilizing monitoring tools, reference materials, and other team members for guidance. * Open trouble tickets and follow up on network/customer issues per Sinch Voice procedures and complete applicable paperwork in a timely manner. * Foster an environment of knowledge sharing and interface positively with peers, other departments, carriers, and customers to identify operational issues and provide efficient corrective actions in a geographically dispersed team environment. * Accept on-call responsibilities on a rotating schedule with other technicians. * Be available for overtime work assignments when requested. * NOC Technicians may be responsible for other tasks and responsibilities as assigned or deemed necessary by management. * Some required travel related to training, meetings and service coverage issues. REQUIREMENTS * Associate's or Bachelor's degree in Electrical Engineering or a related field is preferred * Strong PC, UNIX OS and application skills with fundamental knowledge of basic networking principles. * Strong problem solving and analytical skills. * Domestic and International LD Voice * Exhibits a high level of initiative and resourcefulness. * Excellent written and verbal communication skills * Proven documentation skills with consistent accuracy of details. * Superior customer service skills. * Self-starter with a high energy level. * Exhibits a high level of adaptability/flexibility. * Well-developed sense of urgency; follow through. This is a remote opportunity, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; Denver, CO; San Antonio, TX OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: ******************************* No matter who you are, we hope you find an exciting path forward - hopefully with us! Benefits * STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants. * CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. * SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. * TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. * PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. * WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters. * MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. The annual starting salary for this position is between $27 - $31/hr. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until November 20, 2025 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.

NOC Technician 1 About CIS: Founded in 2008, CIS has evolved to meet the needs of their customers and emerging technologies. Back then, we took engineering, routing, and customer support to the next level. Today, our evolution led us to offer a holistic solution set, built around the most critical aspects of managing your IT network, delivering flexibility, capability, and agility. Our core values are things we work and live by, to provide our customers with the best possible service. At CIS, we are committed, believe in our people, think ahead, and are diligent. Committed to our customers, excellence, transparency, and to delivering outstanding value and outcomes with every engagement. Believe in our people…the human resources behind the technology and processes we've built are our most valuable asset. Think ahead about how technology will change, and how enterprises will use it. We are proactive in anticipating problems and challenges, communicating, and remediating. Diligent about details, processes, and quality. We pay attention to the small stuff so our customers can stay focused on the big stuff without worrying. Are you looking for a great work environment with an opportunity to grow and find a career. If you're interested in pursuing a career in the technology field but don't know how to get a foot in the door, this may be what you're looking for. How Will You Contribute to the Company? The Network Operations Center at CIS is the global standard in NOC Services, delivering unmatched reliability and excellence in everything we do. As a member of our NOC, you will experience a fun and collaborative environment, continuing education, and recurring team building activities. We aspire to maintain our industry leadership in technical support and customer satisfaction. What Will You Do? NOC Technician's will interact with customers during network outages and/or service degradation. This position requires daily customer interaction via calls, emails, and our ticketing system. You will also provide basic technical troubleshooting and recommend resolutions to the customer when possible. Our NOC Technicians must have excellent communication, interpersonal, organizational, and presentation skills. As well as being self-motivated and detail oriented. Responsibilities Respond promptly to customer inquiries via phone, email, and digital tickets Create & maintain case management records using a CRM Provide front line support to customers and partners Recommend enhancements to company products and services that would improve the serviceability and operation of our offerings Regularly provide feedback on the soundness and effectiveness of the department's policies and procedure Maintain a high standard of customer satisfaction Qualifications Qualifications: Minimum Qualifications: One (1) year of customer service experience High School diploma, general education degree, or equivalent Problem analysis and problem-solving (critical thinking) Open to work any shift: Weekday Night Shift (Afterhours) Hybrid - Partial weekend and weekday Ability to work in a hybrid environment (working at home and at an office) 2-3 days in the office Knowledge of customer service principles and practices General knowledge of relevant computer applications Ability to type at least 30 WPM Knowledge and/or experience of administrative procedures Knowledge of Microsoft Office including Word, Excel, PowerPoint Bonus Qualifications: Knowledge and experience in Networking (TCP/IP, DNS, DHCP, etc.)

Segra is searching for a qualified and experienced NOC Engineer I to join us in a full-time capacity in either Charlotte, NC or Columbia, SC. This work arrangement for this role is a hybrid position, requiring three (3) days in the office, with flexibility to work remotely two (2) days each week. Role Overview: As a NOC Engineer I, you will play a pivotal role in providing foundational support for monitoring and managing Segra's core, distribution, carrier last mile, and customer premise voice and data services. This position is an entry level engineer role and is focused on developing your technical skills and providing a comprehensive understanding of network operations from an engineering perspective. Your responsibilities include assisting with routine network surveillance, basic system troubleshooting, and documenting incidents and their resolutions. You will work closely with higher level engineers to escalate issues beyond your scope, learning to prioritize tasks in a dynamic 24x7 network operations center environment. Additionally, you will engage in training sessions to enhance your knowledge of deployed technologies and contribute to maintaining operational documentation. This role provides a pivotal starting point for a strong foundation for growing your expertise in network operations and prepares you for more complex tasks and responsibilities. Qualifications Education: Associate degree or 1 to 2 years of telecommunications experience required. Bachelor's Degree preferred but not required. Experience: At least 2 years professional level technical or engineering experience with at least 1 year of experience in a similar industry; or an equivalent combination of education and professional level related Engineering/Technical experience required Key Competencies: Excellent verbal and written communication skills. Proficient in computer applications, including Microsoft Word and Excel. Strong analytical, problem-solving, and multitasking abilities. Detail-oriented with strong organizational and time management skills. Effective interpersonal skills for engaging with customers, management, and team members. Able to prioritize in a fast-paced, time-sensitive environment. About Segra: Segra is one of the largest independent fiber network companies in the nation, able to offer state-of-the-art communication solutions backed by always-on customer service. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world's largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud. Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities we serve by hiring locally and continually upgrading our network infrastructure. Segra has over 1200 employees, 500k+ on-net and near-net buildings, and 44k+ fiber-route miles. We exist purely to help businesses within our footprint be successful. Benefits Overview: Segra offers a very robust benefits package to our full-time employees, some of which include: Medical, dental, vision insurance Life insurance 401(k) match Flexible Spending/Health Savings Accounts Tuition and gym reimbursements Vacation/PTO, paid holidays, floating holidays Volunteer days, parental leave Legal, accidental, hospital indemnity, identify theft, pet insurance Our Commitment to Equality: Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Salary Range: $61,000 - $76,300 Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.

Empowering Connectivity, Ensuring Reliability. Principal NOC Engineer About the role: The Principal NOC Engineer is the primary technical advisor and environment owner for a portfolio of strategic accounts. Success requires elite networking expertise, outstanding consulting and communication skills, and close collaboration with Service Desk, NOC, and leadership to maximize client stability and satisfaction. What you'll be doing: Essential Functions and Responsibilities Lead diagnostic and restoration efforts for complex incidents; perform root-cause analysis and publish findings. Act as senior escalation resource and mentor for Tier 1-3 engineers; deliver case debriefs, training, and best-practice guidance. Collaborate with the product team on network product design that drives stability and with the Implementation team on network design as needed. Own the technical relationship for assigned clients-maintain deep knowledge of environments, risks, and business goals. Conduct proactive health checks, capacity planning, performance tuning, and best-practice audits to prevent issues before they surface. Develop and present multi-year technical roadmaps aligned to client strategy, budget, and service capabilities. Produce clear, thorough documentation (HLD/LLD, MOP/CAB change plans, incident RCAs, environment runbooks). Influence service standards, tooling, and automation; pilot emerging technologies for future managed service offerings. Participate in a rotational on-call schedule for high-priority escalations. Other duties as needed. What you'll bring: Qualifications Expert-level Cisco certification (CCIE-Enterprise or CCIE-Routing & Switching) required. ITIL Foundation (or higher) preferred. CWNE certification or equivalent wireless expertise is a plus. Required Technical Competencies 10+ years of experience with dynamic routing protocols. 10+ years of experience with Cisco IOS/IOS-XE Routing/switching platforms. 10+ years of experience with Remote Access VPN and Site-to-Site VPN. 10+ years of experience in troubleshooting and managing Firewalls: ACLs, NAT, NGFW, routing. Exposure to most of the following technologies: ACI (4+ years) ISE (4+ years) Cisco SD-Access (2+ years) Public cloud (AWS or Azure) (3+ years) FMC and managed devices (FTDs) (5+ years) DNAC (3+ years) Cisco SD-WAN (3+ years) Palo Alto Firewalls and Panorama, including Prisma Access and Prisma SD-WAN (3+ years) Automation / Programmability: Python / Ansible (3+ years) Firewall expertise (Palo Alto, Cisco ASA, Fortinet, Checkpoint) is highly valued and may offset gaps in other areas. Consulting & Soft Skills Proven ability to translate technical findings into clear, business-aligned recommendations for engineers, managers, and C-level stakeholders. Excellent verbal and written communication; consistent, customer-focused follow-through. Strong mentoring mindset and commitment to continuous learning. About us: At Boldyn Networks, we're reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow's greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow. Why work with us? We're large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You'll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you'll make your mark on projects that matter and find new strengths along the way. We also offer: Salary: $190,000-$200,000 Annual Bonus Thousands of LinkedIn Learning courses Flexible working opportunities Monthly technology stipend Competitive benefit packages Paid Maternity and Paternity leave Peer recognition program Career development programs Ready to apply? Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started. Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it's important to us, to our future. To build a workforce that's representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers' problems in the smartest ways possible. We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.

Since 1996, Networking For Future, Inc. (NFF) has been engineering the backbone of mission-critical systems for government and enterprise clients. With headquarters in Washington, DC, we provide expert technology consulting and design-build solutions that solve complex challenges and deliver measurable real-world results. NFF is an ISO 27001:2022 and ISO 9001:2015 certified company. Our expertise includes solutions for Artificial Intelligence Enablement, Data Center & Cloud, Intelligent Networks, Secure, Connected IoT Technologies, Professional and Managed Services, Workforce Solutions and Zero Trust Strategies. NFF leverages a strategic portfolio of over 200 industry-leading technology brands to deliver precisely tailored solutions that align with each client's unique requirements and mission objectives. NFF is a Cisco Gold Integrator Partner, Splunk Partner, Arista Partner, Cohesity Partner, Apptega Partner, NetApp Gold Partner, VMware Enterprise Partner, Alloterra Labs Partner, Axis Communications Partner, Asimily Partner, Signify Partner, Rapid7 Partner, Foresite Partner, Arctic Wolf Partner, Microsoft Certified Silver Partner, and Dell Solution Provider Partner. NFF also holds GSA Schedule 47QTCA21D0047 and many other government contract vehicles. About this Position / Responsibilities Provide complete, 1st-level NOC support of network and IT systems technologies as part of NFF's managed services practice Monitor and respond to network and system hardware and software alerts Perform client specific actions, such as running scripts or commands on client-based systems and recording the output results to aid in issue diagnosis Interface with clients and vendor support to ensure proper escalation during outages or periods of degraded performance Troubleshoot network and system outage or performance issues Analyze network traffic to provide incident triage and/or root cause identification Utilize software and hardware tools to identify and diagnoses network and system faults and degraded performance Interface with managed services clients for communication of alerts, issue impact, and ongoing status of active incidents Utilize NFF and/or client specific ticketing tools for incident management, tracking and close out Assist with internal IT projects and support needs as part of Corporate Engineering Team Qualifications Required Hands on experience with either Windows or Linux System Administration Ability to work with customers to gather, analyze and validate reported network, system or application issues Excellent written and oral communication skills and proven ability to collaborate effectively with technical and non-technical staff Demonstrated experience in providing excellent customer service Proficiency in Microsoft Office Suite products (Word, Excel, etc.) Dedicated remote work/office environment, free of interruptions and distractions that would affect work performance. In addition, background noise should be at a minimum and not interfere with customer, peer, or partner conference calls. The designated workplace must be in a safe, healthy, professional, and secure manner free of recognized hazards US Citizen (residing in the US) Preferred Associate level knowledge of Cisco enterprise solutions resulting from previous operational support or implementation experience in enterprise networks Familiarity with network monitoring protocols and methods (SNMP, Syslog, NetFlow, etc.) Bachelor's or associate degree in computer science, engineering, or other technical discipline. Expirience with Cyber Security tools & platform at an enterprise level. Microsoft Active Directory configuration and integration experience Microsoft O365 Administration and Support Microsoft InTune Administration and Support Linux, PowerShell, Python, Ansible, Expect and other scripting and automation techniques Technical Certifications in software development or any of the following vendors: Microsoft Cisco NetApp Riverbed Splunk VMware Team Values Deliver Excellent Customer Service by Putting yourself in the Customer's Shoes Become Essential to your Peers and Customers by Providing Value in every action Outperform yourself and others through a commitment to Constant Improvement Take the Lead by presenting solutions, owning and then resolving issues Set expectations by Calling your Shot and then see them through NFF Disclosures NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees: Medical, Dental and Vision, Health Savings Account, Flexible Spending Account STD, LTD, Supplemental life insurance and ADD&D Comprehensive 401k plan Paid Time Off NFF is an Equal Opportunity Employer. Important Notice: All NFF Inc communications come ****************. Emails from other domains claiming to be NFF are likely scams. Be cautious, verify senders, and report suspicious messages immediately.

The Supervisor - Network Operations is responsible for leading regional teams of employees and contractors to support the Lumos network. This includes overseeing installation, repair, and routine maintenance to ensure overall network success. The Supervisor will collaborate with internal and external teams to facilitate network installation, testing and activation. This position is responsible for supporting employees and contractors to ensure top-tier customer service is delivered consistently. Strict adherence to company-driven schedules and Service Level Agreements (SLAs) and proactive escalation management based on severity and impact of issues are a critical aspect of the Supervisor role. This position will be expected to provide leadership and coordination during emergency situations, such as outages and fiber cuts, to ensure effective deployment of resources and solutions. ***Hybrid Position*** Successful candidates would ideally reside in Northern Kentucky or Central Ohio. Company vehicle + Mobile phone provided. Valid, fully unencumbered Driver's License required. Company Summary Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we've joined forces with T-Mobile to launch T-Fiber-a joint venture that blends Lumos' infrastructure expertise with T-Mobile's national reach to bring fiber to more homes than ever before. We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia-and a shared goal of reaching 12 to 15 million homes by 2030-Lumos is playing a vital role in closing the digital divide. Our Mission and Values At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can't be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone. We believe that the past is over, and the future is fast. That's why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there's no hierarchy, only hustle. We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team. We're passionate about our customers' experience. Their futures don't stand still, and neither do ours. We'll never stop reinventing ourselves to meet our customers' evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people's lives. Essential Functions Supervises teams in achievement of network operations, service & quality objectives. Demonstrates leadership & vision managing people, contract labor, major projects & initiatives. Provides direction in areas of quality assurance, safety, productivity monitoring, budget and SLA adherence. Performs proactive and reactive field visits: assessing site readiness, network status, building conditions, facility conditions, compliance reviews of vendor-provided services and coordinates with appropriate internal teams for resolution. Proactively provides detailed status reports to management, guaranteeing all assigned facilities meet company compliance standards. Takes full ownership of assigned facilities, implementing strategies that ensure long-term operational success. Performs administrative duties, including management of employee timesheets and contractor invoicing, differentiating between capital and operational expenses, installation& repair calendar scheduling, approving invoices, and supporting invoice audits. Responsible for managing the overall operational and daily activities of the department: planning & implementing systems that support the work and fulfill the goals of the department efficiently and effectively. Ensures team follows service & safety standards as required by State Corporation Commission, industry & manufacturer guidelines, OSHA, National Electric Safety Code, Departments of Transportation, and local building codes covering Lumos's multi-state network. Performs other duties as assigned including departmental and cross-functional projects. Knowledge, Skills, and Abilities Required Exceptional customer service, interpersonal presence, and professional disposition. Background in Network Management, including in-depth knowledge of industry protocols, terminology, and standards. Ability to successfully build and maintain relationships within & across teams, demonstrating leadership behaviors and project management skills. Excellent written and verbal communication skills. Possessing strong time management and organizational skills. Able to work under pressure in a fast-paced, ever-changing environment. Other Experience & Requirements 6+ years Network Operations, Data Center, Network Technician, Lead Technician, Supervisory experience in telecommunications required. High school diploma or equivalent required; Associate/Bachelor's degree preferred. Proactive & independent with the initiative to keep on-task and on-target. Worksite and Corporate office travel as the job requires. Available 24/7 to support managed area. Physical Requirements Frequently operates computer, keyboard, and related peripherals. Frequent travel to construction sites - standing, walking, & safely navigating in all weather. Near-constant use of sight, speech, hearing, comprehension, and reasoning. Benefits & Perks Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow. We have: Comprehensive health, dental, and vision coverage. Competitive compensation packages, including bonus options for eligible positions. Paid Time Off & Paid Holidays. Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs). 100% employer-paid life and disability insurance. Employee Assistance Program (EAP) with access to professional support for life's challenges. 401K plan w/ up to 5% employer contribution and a self-directed brokerage option. Wellness program offering education and cash incentives for gym attendance and nutrition programs. Employee referral bonuses. Discounts on Lumos Fiber Internet for employees who live in our service areas. At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

NOC Engineer - Tier III Department: Networks Operations The NOC Engineer - Tier III is a senior technical role within the Vero Network Operations Center (NOC), responsible for ensuring network reliability, performance, and uptime across our national fiber and IP transport infrastructure. This position provides advanced NOC monitoring, troubleshooting, and escalation leadership, supporting internal teams and interfacing directly with engineering, field operations, and vendors. The ideal candidate is a hands-on problem solver and technical mentor with deep experience in fiber transport, IP core networks, and NOC operations. RESPONSIBILITIES Monitor and manage multi-vendor network environments, ensuring high availability of fiber and IP transport services. Lead triage and advanced troubleshooting of complex network events, identifying root causes and driving quick resolution. Coordinate escalations with internal engineering, field operations, and external vendors. Manage network fault isolation, configuration, and maintenance of routers, switches, and optical systems. Conduct proactive network performance analysis, capacity planning, and optimization. Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel. Oversee change management, upgrades, and maintenance windows to minimize service impact. Maintain detailed documentation, runbooks, and process improvements for network operations. Ensure SLA adherence, service availability, and MTTR targets are consistently achieved. CORE COMPETENCIES There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation. REQUIRED QUALIFICATIONS 8-10+ years in network operations, engineering, or telecommunications, with proven experience in NOC or ISP environments. Deep expertise in IP networking (BGP, OSPF, MPLS, VLANs, VPNs, QoS) and fiber transport systems (DWDM, CWDM, Ethernet). Hands-on experience with: Juniper (Junos), Cisco, and MikroTik platforms. Calix XGS-PON and access/aggregation network management systems. Fixed wireless and LTE platforms such as Cambium, Telrad, or similar. Advanced diagnostic, analytical, and scripting abilities (Python, shell, or equivalent a plus). Strong understanding of network monitoring, alerting, and telemetry tools. Proven ability to lead technical response during major incidents and guide NOC teams through resolution. Bachelor's degree in computer science, IT, or equivalent experience preferred. JOB DETAILS AND PHYSICAL REQUIREMENTS This has no travel requirements. Must be authorized to work in the United States. This is a staff position. This is a Nonexempt position. This is a Full-Time position. This is a Remote position. The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role. This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. ABOUT VERO Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: **************** This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required. CORE COMPETENCY DEFINITIONS Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization. Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality. Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.

The Engineering Network Operations Analyst - Data & Reporting supports operational excellence through high-quality analytics, visualization, and standardized reporting that enable effective financial tracking, Long Range Forecasting, Strategic Workforce Planning, KPI management, and lean execution. This role helps build Spotfire dashboards and other visual tools, facilitates Daily Management Rhythms, supports Kaizen events, tracks action plans, and contributes to Flight Deck execution to improve Safety, Quality, Delivery, and Cost. Job Description Roles and Responsibilities * Financial Analytics and Long Range Forecasting * Help build and maintain models and standardized reports for monthly/quarterly financial and hours tracking, variance analysis. * Partner with Finance, Operations and Doing teams to facilitate Long Range Forecasting process and identify areas for improvement and training. * Strategic Workforce Planning * Consolidate headcount demand/supply, skills mix, and hiring pipeline data; support scenarios and gap-to-plan analyses. * Maintain workforce dashboards and cadence reporting with actionable insights. * KPI Tracking and Reporting * Define, validate, and publish operational KPIs with clear data lineage and calculation logic. * Create automated, refreshable reports and scorecards with drill-through to root-cause views. * Spotfire Dashboards and Visual Analytics * Support design, develop, and sustainment of Spotfire dashboards; integrate data from systems of record, planning, HR, and finance sources. * Implement standards for version control, documentation, and stakeholder training/adoption. * Daily Management Rhythm (DMR) * Facilitate DMR boards and huddles; ensure data timeliness, and clear actions/owners/dates. * Drive problem escalation paths and close-loop action tracking. * Lean, Kaizen, and Flight Deck Execution * Prepare data packs and value stream visuals for Kaizen events; quantify baselines, targets, and benefits. * Support standard work for metric reviews, help enable tiered accountability, and maintain action logs until sustainment. * Contribute to Flight Deck execution by aligning metrics to business priorities and SQDC outcomes. * Data Quality and Governance * Establish controls for data accuracy, completeness, and timeliness; remediate data defects and stabilize pipelines. * Document data definitions, transformations, and business rules. Required Qualifications * Bachelor's degree in Engineering, Operations, Supply Chain, Business, Data/Analytics, or related field; or equivalent experience * 1-3 years of experience in operations analytics, FP&A support, or business intelligence/reporting. * Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Desired Characteristics * Proficiency with Spotfire (preferred) or similar BI tools (e.g., Power BI, Tableau) * Strong SQL skills and comfort working with large datasets; experience with data modeling * Solid Excel skills (pivot tables, lookups, conditional logic) * Familiarity with lean principles (Kaizen, standard work, visual management) and daily management systems * Strong communication skills; ability to translate complex data into clear operational insights and actions * Experience with ERP data (e.g., SAP, Oracle) and HR/finance systems * Python or R for analytics/automation; Git for version control * Basic understanding of forecasting methods and workforce planning concepts * Prior participation in Kaizen events and metric standardization initiatives * Exposure to Flight Deck, Hoshin/strategy deployment, or tiered accountability systems This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)). Additional Information GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: Yes

The primary function of this role is to triage, diagnose, and remediate the organization's network systems and services, including incidents related to Wide Area Network (WAN) and Local Area Network (LAN) services. This role is responsible for the overall stability, security, and sustainability of WAN, LAN, and customer-facing Wi-Fi infrastructure. The position interfaces directly with end users, technology partners, and internal technology teams. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Essential Job Functions: * Leverage experience and knowledge of WAN, LAN, and WLAN infrastructure to triage, diagnose, and remediate wireless infrastructure incidents. * Serve as a technical subject matter expert on customer-facing network environments and operations. * Utilize knowledge of wide area network routing protocols and devices and local area network switching protocols and devices to triage, diagnose, and remediate WAN and LAN network alerts to ensure availability and meet service level agreements. * Provide first-level and second-level network operations for all WAN, LAN, and wireless-related incidents; experience with SD-WAN platforms preferred. * Triage and remediate VSAT, cellular, wired, and wireless WAN and LAN incidents. * Recognize and appropriately escalate high-priority incidents quickly to the proper network level 3 team. * Facilitate and assist with critical network incident conference calls. * Create and review network device and network system change procedures and documentation. * Perform proactive maintenance on network routers, switches, wireless access points, and other network equipment. * Support implementation and deployment of new network devices. * Experience with applications such as ServiceNow ticketing, WhatUp Gold, and Arista/Aruba networks. * Assist with standard network requests to support new site standup and installations. Behaviors/Skills: Some of the behaviors needed to successfully perform this position are: Leadership Behaviors: * Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds expectations, gains trust and respect. * Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, actively listens. * Achieves Results Through Teamwork - Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish goals. * Leads Through Positive Influence - Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes responsibility for own development, role models leadership qualities such as motivation, inspiration, passion, and trust. * Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback. * Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers ideas of others, demonstrates good judgment about which ideas will work. * Executes with Excellence - Is action-oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, consistently meets or exceeds goals. * Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on priorities, visualizes and plans for the future, understands the industry and marketplace. * Safety Awareness - Identifies and corrects conditions that affect employee safety; upholds safety standards. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide. Employee Type: Contract Location: Cincinnati, OH, US Job Type: Date Posted: January 7, 2026 Pay Range: $33 - $35 per hour Similar Jobs * IT Business Operations Analyst * Business Operations Analyst * Network Security Analyst III * Network Management Operations Manager - III * Global Security Operations Center Analyst

Date application must be received for priority consideration by: November 20, 2025 Closing Date or if blank, Open Until Filled: Job Family Group: Support Staff Support Staff Classification Title: Operating Systems/Network Analyst 2 Division/Department: Finance and Administration/Information Technology Compensation Range (commensurate with experience): Salary Range 32I-2, $28.94-$36.06 per hour, $5,017-$6,250 monthly FLSA Status: Non Exempt Appointment Basis: 12-month Time Type: Full-time Benefits Eligible: Yes Renewable/Non-renewable/Grants/Limited Duration: Renewable This position must possess and maintain a current, valid Driver License: Yes This position is designated as a critical, security-sensitive or safety-sensitive position; therefore, the incumbent must successfully complete a Criminal Background Check: Yes Remote Work Type: On Campus Work Hours: M-F 8-5 Flexible schedule when required. Worker Status: Must be able to legally work in the United States without visa sponsorship SPECIAL INSTRUCTIONS TO APPLICANT: Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) a letter providing some detail of the applicant's qualifications and interest in the position; and (2) current resume/CV. - PLEASE NOTE - during the application process, you will be prompted to attach these documents in the area titled "Resume." Please either combine ALL documents into ONE attachment, OR upload each item separately in this section. Failure to upload ALL of the required documents may disqualify application from consideration. For inquiries and additional information, please contact Human Resource Services via email at *********** or by phone at *************. To view SOU's very generous benefits and pension programs available to eligible positions, please visit *************************************************************************************************************** Our benefits package is an important complement to the offered salary and our Total Compensation Calculator, ****************************************** demonstrates our value and commitment to our employees. POSITION DESCRIPTION: Information Technology provides information resources and technology services to the entire campus community, in support of the academic mission. IT also provides technical assistance in the design, acquisition, installation, and maintenance of the campus information technology, media, and telecommunications infrastructure, including: desktop computer equipment; institutional databases; enterprise-wide applications; technology equipped classrooms, distance learning classrooms, telecommunications systems; centralized access to a campus-wide software library, remote on-line services, open-access and program specific computer labs, consulting, training, and user support. Information Technology provides assistance to University leadership in strategic planning for technology initiatives that strengthen both efficiency and effectiveness. The ability to interact with a diverse population is essential. This position is responsible for the maintenance and administration of server, infrastructure, and application systems that service the SOU Campus Network. This includes configuring enterprise solutions to meet customer expectations and requirements, align with the mission and goals of the University, and comply with Information Technology department standards, policies, and procedures. The position shares system administration responsibilities with the other members of the Infrastructure Services Team. Duties performed include: Setup and provisioning of enterprise applications. Setup and provisioning of new servers, including virtual servers. Developing specifications and project plans for operating systems and enterprise software deployments. Collaborating with the other system and network administrators to design, monitor, and support the university's infrastructure, including physical, logical, security, and disaster recovery. Monitoring and patching servers for security and operating system updates. Cooperating with the other members of the Infrastructure Services Team to design, maintain, and update the university's enterprise directory. Supervising student employees involved in server systems activities. Working closely with User Services staff. Supporting escalated technical issues. Installing operating system upgrades. Maintaining electronic logs and other records for periodic review. Performing regularly scheduled maintenance. Configuring and maintaining network printing operations. Maintaining a test environment for research and development on new operating systems and other system software. Performing system backups and file restores. Documentation of the setup, configuration, and associated procedures for the systems administered by and/or within the purview of this position. This job requires a flexible work schedule, as server and systems maintenance often must happen after normal business hours and on weekends. Minimum Requirements This classification requires a basic foundation of knowledge in operating systems programs, maintenance, systems administration, and network systems that would normally be obtained through a bachelor's degree, preferably in computer science, engineering mathematics, telecommunications or a related technical field, or equivalent technical training and/or experience. SOU interprets these minimums as a Bachelor's degree in Computer Science, Information Systems, or other related field, and four (4) years experience OR equivalent combination of education, technical training and experience totaling eight (8) years and demonstrated experience administering and supporting enterprise server environments (e.g., Windows Server, Red Hat/Ubuntu Linux) and virtualization technologies (e.g., VMware, Hyper-V). Typical skills for each core function are cited below. Operating Systems Analysis Knowledge of internal operating system technology, computer operations and hardware, and network communications theory; Ability to use operating system languages as defined by the campus and ability to perform systems-level programming in a distributed, networked environment; Ability to use performance monitoring software and interpret results; Ability to perform preventative and remedial maintenance to operating system(s); Ability to interface/integrate campus defined operating system(s) with software and other systems; Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications; Knowledge of applications programming techniques and procedures; Understanding of job control and production procedures with an ability to troubleshoot and isolate production problems and application code; Ability to research and survey new products and/or releases, such as productivity tools; Ability to establish and document operations procedures; Knowledge of network operating systems and network architecture, configuration, and protocols; Knowledge of client-server technologies. Operating Systems Administration Familiarity with scripting languages (PowerShell, Python, or Bash) for automation. Knowledge of system management and security/control procedures; Knowledge of database design, structure development, features, operations, programming, and data access principles; Knowledge of data communication network architecture, configuration, protocols, and interfaces; Knowledge of operating systems and storage capacity, including ability to perform capacity planning; Ability to identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems; Ability to develop and execute disaster recovery plans; Ability to establish data security standards and procedures; Ability to tune database systems and maintain database software. Strong understanding of Active Directory or LDAP directory services. Network Planning and Implementation Knowledge of network activities, configuration, protocols, and interconnectivity requirements for internal/external information transmission; Computer/video skills on specific applicable hardware and software; understanding of system functionality and components; Specialized vendor training or licensing to meet a specified departmental need; Ability to interpret data on system usage and develop engineering specifications to support changing service levels; Ability to interpret and apply broad regulatory standards and technical specifications to assignments; Ability to monitor and manage vendor relationships to ensure responsiveness and quality. Identity & Access Management: Demonstrated experience with IAM platforms such as Okta, AWS IAM, or similar enterprise identity management solutions Authentication Protocols: Working knowledge of SAML 2.0, including configuration and troubleshooting of SAML-based SSO integrations Network Services: Proficiency in DNS administration (zone configuration, record types, troubleshooting) and DHCP management (scope creation, reservations, lease management) Knowledge of essential network and system security concepts Working understanding of firewalls and network ACLs Understanding of file system and application permissions (e.g., Read, Write, Execute; inheritance) Knowledge of encryption basics (e.g., symmetrical vs. asymmetrical encryption, AES, RSA, cipher suites) Certificate and PKI basics (e.g., digital signatures, certificate authentication, certificate authorities, certificate lifecycle management) Preferred Requirements Industry certifications such as Microsoft Certified Systems Engineer (MCSE), Red Hat Certified Engineer (RHCE), VMWare Certified Professional (VCP), Okta Certified, Box Certified. COMPTIA certified. Experience with the account management in systems such as , Okta, Active Directory, or Workday. Experience with Workday Experience with the Box Enterprise file storage system Experience with database systems (Oracle, MS SQL Server, MySQL) Experience with high-availability clustering (MS, Novell, SQL Server). Experience with enterprise directories (Active Directory, eDirectory, LDAP). Experience with enterprise data backup systems (Veeam, Backup Exec, Syncsort). Experience with enterprise storage systems (iSCSI, SANs, NAS) Experience with virtualization technologies (VMWare, MS HyperV, Xen, KVM). Experience with router and switch configuration. Experience with Network Security Appliances (Palo Alto, SonicWALL, Sourcefire). Experience with configuration management software (Puppet, Chef, SaltStack). Experience with infrastructure monitoring software (Zenoss, Nagios, Zabbix, Icinga). Management, Microsoft Fore Front Identity Manager). Experience working within enterprise Information Security frameworks to protect data and secure systems. Essential Functions Duties - The following examples are typical work activities that are meant to illustrate the general range of work functions and are not meant to be all-inclusive or restrictive: (80%) Shared Network and System Administration Work includes evaluation of technical options; consultation with systems engineers, user support teams, users, and management to determine specifications; creation of design documents, determining configuration standards; with consideration given to reliability, usability and ease of ongoing maintenance. Design and implement network support systems -- Responsibilities include; performing evaluation of technical options; consultation with systems engineers, management, vendors, and end users to determine system specifications; creation of detailed design, and configuration plans that consider fault tolerance, reliability, upgradeability; development of implementation strategies which ensure rapid deployment, ease of conversion, and integration with other network systems. The following duties are shared with the Infrastructure Services Manager and other team members: Installation, upgrade, and maintenance of server hardware and operating systems. Installation, upgrade, and maintenance of network security hardware and software. Installation, upgrade, and maintenance of enterprise software. Installation, upgrade, and maintenance of network storage. Installation, upgrade, and maintenance of desktop hardware, operating systems, and applicationssoftware. Planning and coordinating the deployment of new application software/systems, and the upgrade of existing application software/systems, including support for distributed campus enterprise applications. General enterprise-level administration of all of the resources listed above, including monitoring and security. Documentation of the setup, configuration, and associated procedures for the systems administered by and/or within the purview of this position. Maintain system documentation, including network diagrams, procedures, and configuration details Responsible for designing and managing account creation and deletion processes. Configure and manage Single-Sign-On (SSO)integrations across multiple applications and services utilizing SAML and OAuth/OIDC. Administer and maintain enterprise identity and access management (IAM) systems, including Okta and AWS IAM in cloud platforms such as AWS, GCP, and Entra/Azure. Identity management administration. Oversee DNS and DHCP services, including zone management, record maintenance, and IP address allocation (5%) Network Printing Configure and maintain a network printing environment for the campus network. Assist User Services staff with the creation of network printers. Maintain print accounting and management software. (5%) Data Backup and Recovery Maintain a schedule of backup jobs for university systems. Perform media rotation, and media lifecycle tasks. Restore data as needed. Maintain disaster recovery systems and associated procedures. (10%) Technical Support Troubleshoot network and enterprise application system problems. Ensure system reliability and 7×24 operation of the network and other enterprise systems. Informs Help Desk personnel of system outages, actions undertaken to remedy system problems or failures, and estimated time of resolution for a given system outage. Ensure that systems problems have been efficiently and effectively remedied. Assist User Services with user account configuration issues as necessary ensuring that SOU account administration procedures and guidelines are followed. Plan and submit projects to Change Management for projects which may impact users, or the campus community. Skills, Knowledge, and Abilities Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations. Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist. Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment. Strong analytical and research skills; demonstrated ability to gather, evaluate, and to develop well-reasoned conclusions and recommendations. Demonstrated ability to proactively assess work operations and anticipate potential problems; ability to develop and implement strategies for preventing/resolving problems. Great ability to effectively perform work of a highly sensitive and confidential nature that requires access to information. Must be able to exercise sound judgment and discretion, tact, and diplomacy. Takes initiative in independently planning, organizing, and performing work assignments within broadly defined parameters Demonstrated ability to work with a high level of productivity and accuracy/attention to detail. Excellent organizational and time management skills with the demonstrated ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Expressed skill to independently analyze software functionality through technical documents, and design and document efficient/effective work processes; ability to independently analyze software problems, test probable causes, and recommend sound solutions. Excellent computer skills and proficiency with a variety of computer applications including word processing, spreadsheets, databases, online systems, social media platforms, Internet as well as online calendaring and email. Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Willingness to and work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels within the organization and multiple outside agencies. Working knowledge or ability to quickly learn, university infrastructure, policies, and procedures. Demonstrated ability to provide training and direction to student assistants. Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude. Knowledge of internal operating system technology, computer operations and hardware, and network communications theory Ability to use performance monitoring software and interpret results. Ability to perform preventative and remedial maintenance to operating system(s). Ability to interface/integrate campus defined operating system(s) with software and other systems. Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications. Ability to establish and document operations procedures. Knowledge of network operating system and network architecture, configuration, and protocols. Knowledge of client server technologies. Knowledge of data communication network architecture, configuration, protocols, and interfaces. Knowledge of operating systems and storage capacity, including ability to perform capacity planning. Ability to identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems. Ability to develop and execute disaster recovery plans. Ability to establish data security standards and procedures. Ability to tune database systems and maintain database software. Knowledge of communication transmission technologies (e.g., circuit and packet switching, satellite uplink, etc.). Knowledge of network traffic and performance parameters to interpret variance and service impact to users. Ability to analyze network/systems problems using appropriate test structures and related diagnostics (e.g., protocol analyzer, T-bert analyzer, spectrum analyzer, etc.). Understanding of connectivity, system integration, and traffic issues. General knowledge of telecommunication network design, topology system interface, and protocols to meet support requirements. Understanding of telephone switching technology support, data/video communications, and transmissions media and their performance capabilities. Knowledge of telecommunications and video industry standards. Ability to install network subsystems and to modify local, customized software programs/features (e.g., voice mail, electronic mail, and telecom features). Physical Demands The position spends the majority of time in meetings, sitting, or working at a computer. Occasional lifting of network servers, and other computer equipment. Travel to technical training may occasionally be required. Special Conditions Must be willing to travel and attend training programs off-site for occasional professional development. Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis. Must be able to successfully pass a pre-employment background check. This position classification has been defined as non-exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA). The person holding this position is considered a mandatory reporter under the Oregon Revised Statutes and is required to comply with the requirements set forth by the Oregon Department of Human Services. _________________________ SOU is an equal access AA/EOE committed to achieving a diverse and inclusive workforce In compliance with the Americans with Disabilities Act (ADA), Southern Oregon University will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application, interviewing, and selection process. You are not required to note the presence of a disability on this application. If, however, you require a reasonable accommodation in the application and/or interview process due to disability, requests must be made in a timely manner to Human Resources. Diversity Statement: Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators, and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community. SOU Land Acknowledgement We want to take this moment to acknowledge that Southern Oregon University is located within the ancestral homelands of the Shasta, Takelma, and Latgawa peoples who lived here since time immemorial. These Tribes were displaced during rapid Euro-American colonization, the Gold Rush, and armed conflict between 1851 and 1856. In the 1850s, the discovery of gold and settlement brought thousands of Euro-Americans to their lands, leading to warfare, epidemics, starvation, and villages being burned. In 1853 the first of several treaties were signed, confederating these Tribes and others together - who would then be referred to as the Rogue River Tribe. These treaties ceded most of their homelands to the United States, and in return, they were guaranteed a permanent homeland reserved for them. At the end of the Rogue River Wars in 1856, these Tribes and many other Tribes from western Oregon were removed to the Siletz Reservation and the Grand Ronde Reservation. Today, the Confederated Tribes of Grand Ronde Community of Oregon (******************* and the Confederated Tribes of Siletz Indians (**************** are living descendants of the Takelma, Shasta, and Latgawa peoples of this area. We encourage YOU to learn about the land you reside on and to join us in advocating for the inherent sovereignty of Indigenous people. Notice to Prospective Employees Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the “Clery Act”), require that prospective employees be notified of the availability of SOU's Annual Security and Fire Safety Report. The report provides the annual statistics and campus policies for the reporting of and responding to campus crimes and fires; access to campus facilities; conduct code and campus policies on the use, possession, and sale of drugs/alcohol; and educational/information programs to inform the campus community about campus security procedures and crime prevention. An electronic copy of the Annual Security Report (ASR) can be accessed at the following link: ****************************************************** A physical copy of the ASR is available at no charge upon request. To request a copy, please visit the Office of the General Counsel located in Churchill Hall, 1250 Siskiyou Boulevard, Ashland, Oregon 97520. For more information, call ************, or email ************************.

ESSENTIAL DUTIES AND RESPONSIBILITIES The student will apply principles that he or she has learned in school to hands-on situations. The student will be responsible for accomplishing performance goals and will receive progressive responsibility throughout his/her co-op experience. Will identify and fix computer and network problems. Will attend and participate in weekly departmental meeting. Will take ownership and responsibility for identified projects. Participate on project teams for some assigned projects. Work within specifications provided to meet project goals and objectives in a timely and accurate manner. Participate with peers, project team members, and other departments on new product development, product line extensions, and product enhancements. Will work on computers, printers, and the network; troubleshooting hardware issues and configuring computers. Will work on troubleshooting Windows 10 and Office; also printing repair and troubleshooting QUALIFICATIONS Knowledge of computer hardware Basic knowledge of computer networking Proficient with Microsoft Office Good writing skills and interpersonal skills Knowledge of SQL, stored procedures, VB 6.0, C#, or VB.Net is a plus EDUCATION and/or EXPERIENCE QUALIFICATIONS Pursuing a degree in Computer Science, Electrical Engineering, or Computer Engineering. ADDITIONAL SKILLS Active directory experience and PowerShell experience. Knowledge of project management and business analysis. Strong analytical skills; possess the ability to work through technical issues. Action Oriented; drive for results Functional and Technical Skills Customer Focus and peer relationships Learning Agility Integrity and Trust