Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobs

Skills

EducationDemographicsJob DescriptionHow To HireBest CompaniesJob OutlookCompare
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Noc supervisor skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical noc supervisor skills. We ranked the top skills for noc supervisors based on the percentage of resumes they appeared on. For example, 9.4% of noc supervisor resumes contained technical support as a skill. Continue reading to find out what skills a noc supervisor needs to be successful in the workplace.

15 noc supervisor skills for your resume and career

1. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how noc supervisors use technical support:
  • Managed transport operations, central office equipment installation, network monitoring, administration and technical support.
  • Managed the day to day activities of NOC personnel during off-shifts and provide senior level technical support for NOC staff.

2. Direct Reports

Here's how noc supervisors use direct reports:
  • Scheduled dispatches/on call for eleven direct reports.
  • Managed 24x7x365 team of twenty direct reports consisting of system and network administrators.

3. Ethernet

Ethernet refers to a system that connects a series of computers in a local area network (LAN). This is often done through ethernet cables, which plug into a router or other port in the modem in addition to the computer port. As ethernet connects only a local network, there are more protocols regarding how information is transmitted.

Here's how noc supervisors use ethernet:
  • Familiarized self with Ciena 4200 and BTI 7060, in support of testing and troubleshooting GigE and Ethernet circuits.
  • Managed a team of Senior Engineers that provided highest level of Technical Support on Broadband, GPON, and Ethernet services.

4. TCP/IP

Here's how noc supervisors use tcp/ip:
  • Expanded extensive knowledge of the TCP/IP protocol stack and related protocols.
  • Maintained PCI compliance using Tripwire Enterprise, Implement TCP/IP core networking services using DHCP, SNMP, and DNS.

5. Switches

Here's how noc supervisors use switches:
  • Configured and manage Cisco (access servers, routers/switches) of [ ] series and Cisco ACS Server.
  • Apply mathematical modeling and network analysis methodologies in logging into routers and switches.

6. Tcp Ip

Here's how noc supervisors use tcp ip:
  • Trouble shoot Windows server DNS, TCP IP, issues etc.

Choose from 10+ customizable noc supervisor resume templates

Build a professional noc supervisor resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your noc supervisor resume.

7. VoIP

Here's how noc supervisors use voip:
  • Configure and troubleshoot VOIP calls in Cisco Call Manager, Asterisk Cisco IP phones and Klas routers.
  • Monitored all store POS functionality, netscreen and voip.

8. Incident Management

Incident management is a set of processes, practices, and solutions designed to restore a damaged service as quickly as possible in an event that could result in the loss or disruption of an organization's operations, services, or functions. The goal of incident management is to maintain and restore normal service operations as quickly as possible and reduce the negative impact on business operations.

Here's how noc supervisors use incident management:
  • Communicate with external and internal customers, infrastructure teams and other operations teams as part of the incident management process.
  • Authored policies and procedures for change control, incident management, emergency communication plans, escalations, and continuity of operations.

9. Provisioning

Here's how noc supervisors use provisioning:
  • Supervised and trained the Provisioning Department for new customer accounts.
  • Coordinated with vendors, provisioning, engineering and operations to ensure proper resources are designated to ensure timely service delivery.

10. Juniper

Juniper Networks, Inc. develops and markets networking products and software which include routers, network management software, and network security products. Many large enterprises use Juniper products and software as part of their larger networking operating management suite.

Here's how noc supervisors use juniper:
  • Coordinate, execute and evaluate logical and physical level issues to resolution including Cisco and Juniper troubleshooting.
  • Delivered a cohesive solution managing Juniper firewalls and containing all IDP software.

11. Trouble Tickets

A trouble ticket is another term for a support/help ticket. At the point when a client or worker has an issue, they present a record, or ticket, to the IT group depicting their issue. The group records significant data on the ticket and uses it for correspondence between the client and the group.

Here's how noc supervisors use trouble tickets:
  • Created and implemented processes for trouble ticket handling procedures throughout the network, including OM&P manuals.
  • Update trouble ticket as per report from technician and related groups.

12. DNS

Domain Name Systems, or DNS for short, is the internet's system for converting readable language, i.e., google.com, to machine language, i.e, 192.168. For a simple analogy, some call it the phonebook of the internet. Any website has its own IP address, for example, 192.168.160. Understandably this is hard to remember. So what a DNS does is link the domain name, google.com, with its IP address, 192.168.160.

Here's how noc supervisors use dns:
  • Implement changes to DNS, DHCP, file, print, Active Directory, and Group / Security policies.
  • Experience with DNS, DHCP, FTP, SSH, SMTP and POP.

13. ITIL

Here's how noc supervisors use itil:
  • Incorporated ITIL standards into Southwestern Energy environment by implementing change management and incident management processes and procedures.
  • Completed online courses learning ITIL monitoring tool enabling increase personal performance.

14. OSPF

Here's how noc supervisors use ospf:
  • Configured Cisco routers to use (RIP, BGP, IGRP, IP, OSPF) Routing Protocols.
  • Experience in routing protocols like OSPF, BGP, and standby protocols like HSRP and VRRP application in the routers.

15. Routers

A router is a device that gives a computing device the capability to connect to the internet and transfer data between different devices whether at a home or office. It may include several network ports to connect many devices at one go.

Here's how noc supervisors use routers:
  • Support included accessing remotely Network Cisco and Nortel devices, Change, modification and update of Routers configurations and Switch Ports.
  • Configured and manage Cisco (access servers, routers/switches) of [ ] series and Cisco ACS Server.
top-skills

What skills help NOC Supervisors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of noc supervisor skills to add to your resume

Noc supervisor skills

The most important skills for a noc supervisor resume and required skills for a noc supervisor to have include:

  • Technical Support
  • Direct Reports
  • Ethernet
  • TCP/IP
  • Switches
  • Tcp Ip
  • VoIP
  • Incident Management
  • Provisioning
  • Juniper
  • Trouble Tickets
  • DNS
  • ITIL
  • OSPF
  • Routers
  • SLA
  • DS3
  • BGP
  • WAN
  • SolarWinds
  • ATM
  • Unix
  • Performance Reviews
  • SONET
  • Windows
  • Issue Resolution
  • Remedy
  • Level Support
  • Network Equipment
  • Linux
  • T1
  • HP Openview
  • Nortel
  • Global Network Operations
  • Alcatel
  • Network Devices
  • Fault Isolation
  • Ticket System
  • Customer Networks
  • VPN
  • PC
  • ISP
  • FCC
  • Outage Reports

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse computer and mathematical jobs