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Become A NOC Technician

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Working As A NOC Technician

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $95,983

    Average Salary

What Does A NOC Technician Do

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks. They organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Duties

Network and computer systems administrators typically do the following:

  • Determine an organization’s network and computer system needs before setting one up
  • Install all network hardware and software and make needed upgrades and repairs
  • Maintain network and computer system security and ensure that all systems are operating correctly
  • Collect data in order to evaluate and optimize network or system performance
  • Add users to a network and assign and update security permissions on the network
  • Train users in the proper use of hardware and software
  • Interpret and solve problems when a user or an automated monitoring system alerts them that one exists

Administrators manage an organization’s servers and desktop and mobile equipment. They ensure that email and data storage networks work properly. They also make sure that employees’ workstations are working efficiently and stay connected to the central computer network. Some administrators manage telecommunication networks.

In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.

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How To Become A NOC Technician

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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NOC Technician Jobs

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NOC Technician Career Paths

NOC Technician
Field Engineer Systems Administrator Information Technology Manager
Data Center Manager
9 Yearsyrs
Analyst Systems Analyst Information Technology Manager
Director Of Information Technology Security
12 Yearsyrs
Lead Technician Senior Consultant Information Technology Director
Director Of Infrastructure Operations
13 Yearsyrs
Specialist Systems Administrator Network Manager
Director, Network Operations
10 Yearsyrs
Switch Technician Field Technician Network Administrator
Information Systems Manager
6 Yearsyrs
Network Engineer Systems Engineer Information Technology Manager
Information Technology Director
10 Yearsyrs
Systems Engineer Project Manager Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Network Engineer Network Administrator Systems Administrator
Information Technology Manager
8 Yearsyrs
Systems Administrator Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Engineer Systems Engineer Information Technology Manager
Information Technology Support Manager
8 Yearsyrs
Specialist Field Service Technician Network Administrator
Information Technology Systems Manager
8 Yearsyrs
Field Engineer Technical Support Specialist Information Technology Manager
Infrastructure Manager
10 Yearsyrs
NOC Engineer Network Engineer Information Technology Project Manager
Infrastructure Project Manager
11 Yearsyrs
Systems Administrator Network Engineer Systems Engineer
Manager, Systems Engineering
9 Yearsyrs
Support Specialist Senior System Administrator Infrastructure Manager
Senior Manager Infrastructure
12 Yearsyrs
Systems Engineer Information Technology Manager Information Technology Project Manager
Service Delivery Manager
11 Yearsyrs
Lead Technician Technical Support Specialist Technical Support Engineer
Technical Account Manager
7 Yearsyrs
Switch Technician Technician Service Technician
Technical Services Manager
7 Yearsyrs
NOC Engineer Engineer Engineering Manager
Vice President Of Engineering
13 Yearsyrs
Engineer Operations Manager Assistant Vice President
Vice President, Technology
11 Yearsyrs
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Do you work as a NOC Technician?

Help others decide if this is a good career for them

Average Length of Employment
Switch Technician 3.9 years
NOC Supervisor 3.2 years
Network Operator 3.0 years
NOC Manager 2.6 years
NOC Analyst 2.0 years
NOC Technician 2.0 years
NOC Operator 1.8 years
NOC Engineer 1.7 years
Top Employers Before
Technician 8.5%
Internship 3.0%
Top Employers After
Technician 9.4%
Engineer 3.7%
Analyst 2.3%

Do you work as a NOC Technician?

NOC Technician Demographics

Gender

Male

85.3%

Female

12.8%

Unknown

1.9%
Ethnicity

White

57.4%

Hispanic or Latino

17.0%

Black or African American

12.8%

Asian

8.9%

Unknown

3.9%
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Foreign Languages Spoken

Spanish

36.5%

Carrier

26.9%

Arabic

5.8%

Chinese

3.8%

French

3.8%

Mandarin

3.8%

Swedish

1.9%

German

1.9%

Yoruba

1.9%

Japanese

1.9%

Cherokee

1.9%

Persian

1.9%

Tagalog

1.9%

Coptic

1.9%

Korean

1.9%

Russian

1.9%
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NOC Technician Education

Schools

University of Phoenix

13.9%

Strayer University

11.9%

University of Maryland - University College

9.3%

George Mason University

6.0%

Northern Virginia Community College

6.0%

Prince George's Community College

4.0%

University of North Texas

4.0%

Ashford University

4.0%

Community College of the Air Force

4.0%

ITT Technical Institute-Chantilly

4.0%

American InterContinental University

4.0%

Austin Community College

4.0%

Sullivan University

3.3%

More Tech Institute

3.3%

Anne Arundel Community College

3.3%

University of Texas at Austin

3.3%

American University

3.3%

Saint Petersburg College

3.3%

University of South Florida

2.6%

Western Washington University

2.6%
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Majors

Computer Information Systems

14.9%

Computer Networking

12.9%

Computer Science

11.9%

Information Technology

11.9%

Business

10.1%

Electrical Engineering

8.5%

Electrical Engineering Technology

3.8%

Computer Systems Security

3.6%

Information Systems

2.9%

Criminal Justice

2.5%

Management

2.1%

Management Information Systems

2.1%

Communication

1.9%

Computer Engineering

1.9%

Environmental Control Technologies/Technicians

1.9%

General Studies

1.6%

Education

1.6%

Project Management

1.5%

Liberal Arts

1.3%

Computer Technical Support

1.1%
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Degrees

Bachelors

38.2%

Other

24.2%

Associate

22.3%

Masters

6.9%

Certificate

6.6%

Diploma

1.7%

Doctorate

0.2%
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Full Time
Part Time
Internship
Temporary

Real NOC Technician Salaries

Job Title Company Location Start Date Salary
NOC Technician Level 3 Communications LLC Broomfield, CO Jan 01, 2011 $59,813 -
$70,248
NOC Technician Level 3 Communications LLC Broomfield, CO Oct 01, 2012 $57,595 -
$72,197
NOC Technician II Level 3 Communications LLC Atlanta, GA Aug 09, 2011 $52,321 -
$65,887
NOC Technician Level 3 Communications LLC CO Oct 01, 2010 $42,178 -
$52,217

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Top Skills for A NOC Technician

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  1. Customer Service
  2. Routers
  3. Troubleshoot
You can check out examples of real life uses of top skills on resumes here:
  • Developed a strong reputation with clients Skills Used General troubleshooting Customer service Teamwork Critical thinking Adaptability
  • Monitored switch activity by accessing network routers and identifying and isolating issues.
  • Utilize various monitoring and network management systems to assist in troubleshooting and remotely repairing issues within the network.
  • Maintain network communication via remote access.
  • Provide computer technical support for customers of Cincinnati Bell technology Solutions on a rotating shift.

How Would You Rate Working As a NOC Technician?

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Top NOC Technician Employers

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Jobs From Top NOC Technician Employers

NOC Technician Videos

Interop 2011: Tour of the Network Operations Center (NOC)

A Day in the life of a Network Technician

Day in the Life: Los Angeles Datacenter (QuadraNet)

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