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Become A NOC Technician

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Working As A NOC Technician

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $77,810

    Average Salary

What Does A NOC Technician Do

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks. They organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Duties

Network and computer systems administrators typically do the following:

  • Determine an organization’s network and computer system needs before setting one up
  • Install all network hardware and software and make needed upgrades and repairs
  • Maintain network and computer system security and ensure that all systems are operating correctly
  • Collect data in order to evaluate and optimize network or system performance
  • Add users to a network and assign and update security permissions on the network
  • Train users in the proper use of hardware and software
  • Interpret and solve problems when a user or an automated monitoring system alerts them that one exists

Administrators manage an organization’s servers and desktop and mobile equipment. They ensure that email and data storage networks work properly. They also make sure that employees’ workstations are working efficiently and stay connected to the central computer network. Some administrators manage telecommunication networks.

In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.

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How To Become A NOC Technician

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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NOC Technician jobs

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NOC Technician Career Paths

NOC Technician
Operations Engineer Senior Engineer Senior System Administrator
Data Center Manager
9 Yearsyrs
Lead Technician Systems Administrator Director Of Information
Director Information Technology Infrastructure
13 Yearsyrs
Network Engineer Systems Engineer Information Technology Manager
Director Of Information
10 Yearsyrs
Project Manager Information Technology Project Manager Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Operations Engineer Network Engineer Information Technology Manager
Director Of Infrastructure Operations
13 Yearsyrs
Switch Technician Technician Operations Manager
Director Of Sales
10 Yearsyrs
Engineer Senior Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Engineer Systems Engineer Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Network Engineer Network Administrator Systems Administrator
Information Technology Manager
8 Yearsyrs
Project Manager Technical Project Manager Information Technology Manager
Information Technology Systems Manager
8 Yearsyrs
Lead Technician Technical Support Specialist Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Systems Administrator Project Manager Program Manager
Marketing Manager
6 Yearsyrs
NOC Engineer Engineer Software Engineer
Product Manager
7 Yearsyrs
Systems Engineer Information Technology Manager Director Of Information
Senior Director Of Information & Technology
13 Yearsyrs
NOC Engineer Network Engineer Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Field Engineer Senior Network Engineer Infrastructure Manager
Senior Manager Infrastructure
13 Yearsyrs
Systems Engineer Program Manager Marketing Manager
Senior Product Manager
9 Yearsyrs
Switch Technician Field Technician Information Technology Manager
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
System Technician 4.4 years
Network Operator 3.3 years
NOC Supervisor 3.2 years
Network Engineer 3.1 years
Network Technician 3.1 years
NOC Manager 2.8 years
Technician 2.6 years
Network Consultant 2.4 years
NOC Technician 2.0 years
NOC Operator 2.0 years
NOC Analyst 1.9 years
Network Assistant 1.7 years
NOC Engineer 1.7 years
Voip Technician 1.5 years
Network Internship 0.6 years
Top Employers Before
Technician 7.8%
Top Employers After
Technician 9.1%
Engineer 3.6%

NOC Technician Demographics

Gender

Male

85.4%

Female

12.8%

Unknown

1.8%
Ethnicity

White

76.1%

Hispanic or Latino

11.7%

Asian

8.9%

Unknown

2.1%

Black or African American

1.2%
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Languages Spoken

Spanish

34.6%

Carrier

28.8%

Arabic

5.8%

Chinese

3.8%

French

3.8%

Mandarin

3.8%

Swedish

1.9%

German

1.9%

Yoruba

1.9%

Japanese

1.9%

Cherokee

1.9%

Persian

1.9%

Tagalog

1.9%

Coptic

1.9%

Korean

1.9%

Russian

1.9%
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NOC Technician Education

Schools

University of Phoenix

14.7%

Strayer University

11.3%

University of Maryland - University College

9.3%

Northern Virginia Community College

6.7%

George Mason University

6.0%

Prince George's Community College

4.0%

University of North Texas

4.0%

Ashford University

4.0%

ITT Technical Institute-Chantilly

4.0%

American InterContinental University

4.0%

University of South Florida

3.3%

Sullivan University

3.3%

Community College of the Air Force

3.3%

University of Texas at Austin

3.3%

Austin Community College

3.3%

More Tech Institute

3.3%

American University

3.3%

Saint Petersburg College

3.3%

Western Washington University

2.7%

Eastfield College

2.7%
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Majors

Computer Information Systems

14.7%

Computer Networking

13.1%

Computer Science

12.2%

Information Technology

11.9%

Business

10.2%

Electrical Engineering

8.4%

Electrical Engineering Technology

3.8%

Computer Systems Security

3.7%

Information Systems

2.7%

Criminal Justice

2.5%

Management

2.2%

Management Information Systems

2.0%

Environmental Control Technologies/Technicians

1.9%

Computer Engineering

1.8%

General Studies

1.6%

Education

1.6%

Communication

1.6%

Project Management

1.5%

Liberal Arts

1.3%

Computer Applications

1.3%
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Degrees

Bachelors

37.8%

Other

24.9%

Associate

22.1%

Masters

6.9%

Certificate

6.4%

Diploma

1.7%

Doctorate

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real NOC Technician Salaries

Job Title Company Location Start Date Salary
NOC Technician Level 3 Communications LLC Broomfield, CO Jan 01, 2011 $59,813 -
$70,248
NOC Technician Level 3 Communications LLC Broomfield, CO Oct 01, 2012 $57,595 -
$72,197
NOC Technician II Level 3 Communications LLC Atlanta, GA Aug 09, 2011 $52,321 -
$65,887
NOC Technician Level 3 Communications LLC CO Oct 01, 2010 $42,178 -
$52,217

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Top Skills for A NOC Technician

CustomerServiceTroubleshootRoutersRemoteHardwareWindowsServerT1Tcp/IpTechnicalSupportLinuxFiberVoipNetworkOperationsNortelNetworkIssuesInternetJuniperNetcoolDS3Ethernet

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Top NOC Technician Skills

  1. Customer Service
  2. Troubleshoot
  3. Routers
You can check out examples of real life uses of top skills on resumes here:
  • Developed a strong reputation with clients Skills Used General troubleshooting Customer service Teamwork Critical thinking Adaptability
  • Managed WAN surveillance and initial troubleshooting of probable network issues and circuit outages.
  • Deploy, monitor, and maintain Cisco routers, switches, and firewalls.
  • Handle issues over the phone, Using remote support software to diagnose troubleshoot and resolve customer issues.
  • Perform second level hardware and software problem analysis, identification, and resolution.

Top NOC Technician Employers

NOC Technician Videos

Interop 2011: Tour of the Network Operations Center (NOC)

A Day in the life of a Network Technician

Day in the Life: Los Angeles Datacenter (QuadraNet)

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