A network operations center technician or NOC (pronounced as knock) is tasked with overseeing complex network components. As NOC, you will be responsible for network management and perform troubleshoot as needed. You will also maintain a network, servers, and telecom equipment. In other words, you are in charge of ensuring that everything technological-related works properly.
A NOC Technician will need to monitor the data center's infrastructure and work on computer networks from a centralized location. When your technology system encounters a snag, the NOC technician needs to troubleshoot and sort out issues. They need to get things working again. Tasks must be done on time and under stressful conditions. You will need to provide excellent customer service by ensuring all issues are resolved promptly.
As a NOC technician, you are expected to update your knowledge with new and current support solutions continuously. You will comply with your organization's guidelines, processes, and policies. You need to routinely inspect systems and make use of TCP/IP protocols to assess problems. You will need a bachelor's in computer science or at least an associate degree in information technology or related study. As a NOC Technician, you can expect to make an average salary of $46,000 per year.