How to hire a noc technician

How to hire a noc technician, step by step

Here's a step-by-step noc technician hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a noc technician job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new noc technician
• Step 8: Go through the hiring process checklist

What does a noc technician do?

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1. Identify your hiring needs

   First, determine the employments status of the noc technician you need to hire. Certain noc technician roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect noc technician also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   The following list breaks down different types of noc technicians and their corresponding salaries.

   Type of NOC Technician	Description	Hourly rate
   NOC Technician	Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks.	$14-32
   Information Technology Technician	An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues... Show more	$13-39
   Information Systems Technician	An information systems technician is responsible for maintaining the efficiency of various network systems' performance. Information systems technicians provide network troubleshooting, upgrading systems for optimization, maintaining the security of databases, managing the interaction of networks, and inspecting and troubleshooting system inconsistencies... Show more	$13-35

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Troubleshoot
   • Network Operations
   • Switches
   • Technical Support
   • Routers
   • VoIP
   • Tcp Ip
   • Trouble Tickets
   • TCP/IP
   • Linux
   • Network Issues
   • RF
   • Juniper

   Check all skills

   Responsibilities:

   • Manage troubleshooting for user side computer and Novell problems.
   • Manage windows server network configuration, disks and storage access requests.
   • Manage and administer VPNs using PPTP and GRE tunneling with TACLANE and FASTLANE encryption.
   • Install, setup, configure, manage and maintain desktop, laptop, and server equipment for multiple clients.
   • Manage core-network including all Cisco infrastructure elements including firewalls and perimeter routers.
   • Engineer and manage creation of co-registration Java modules for integration with Akamai streaming servers.

   More noc technician duties

3. Make a budget

   Including a salary range in your noc technician job description is one of the best ways to attract top talent. A noc technician can vary based on:

   • Location. For example, noc technicians' average salary in wyoming is 41% less than in district of columbia.
   • Seniority. Entry-level noc technicians 54% less than senior-level noc technicians.
   • Certifications. A noc technician with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a noc technician's salary.

   Average noc technician salary

   $45,884yearly

   $22.06 hourly rate

   ---

   Entry-level noc technician salary

   $31,000 yearly salary

   Updated January 20, 2026

   Average noc technician salary by state

   Rank	State	Avg. salary	Hourly rate
   1	District of Columbia	$56,414	$27
   2	California	$53,655	$26
   3	Maryland	$53,275	$26
   4	Ohio	$51,774	$25
   5	Virginia	$47,207	$23
   6	Washington	$46,302	$22
   7	Illinois	$43,210	$21
   8	Michigan	$42,778	$21
   9	Kentucky	$41,641	$20
   10	Colorado	$40,640	$20
   11	Indiana	$39,005	$19
   12	Texas	$38,878	$19
   13	Wisconsin	$38,568	$19
   14	Tennessee	$38,084	$18
   15	Georgia	$37,721	$18
   16	Alabama	$37,391	$18
   17	North Carolina	$36,985	$18
   18	Oklahoma	$35,294	$17
   19	Florida	$34,751	$17
   20	Idaho	$34,023	$16

   Average noc technician salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Duquesne Light Company	$81,411	$39.14
   2	Fifth Third Bank	$77,143	$37.09	2
   3	Five9	$73,133	$35.16
   4	V-Soft Consulting	$66,304	$31.88
   5	Mid-South Management	$61,716	$29.67
   6	Aviat Networks	$59,615	$28.66
   7	Prosum	$58,393	$28.07	2
   8	Pavlov Media	$55,763	$26.81	1
   9	Evertec	$54,373	$26.14	1
   10	AT&T	$53,758	$25.85	29
   11	Centurum	$50,972	$24.51	17
   12	RingCentral	$49,516	$23.81	4
   13	Comcast	$49,092	$23.60	16
   14	EchoStar	$47,773	$22.97	68
   15	Zayo Group	$45,918	$22.08	1
   16	Addison Group	$45,502	$21.88	4
   17	TEKsystems	$44,151	$21.23	181
   18	DISH Network	$43,073	$20.71
   19	Communication Technology Services	$42,932	$20.64	18
   20	Grande Communications ClearSource, Inc.	$42,892	$20.62

4. Writing a noc technician job description

   A noc technician job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a noc technician job description:

   Noc technician job description example

   At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
   
   In this role you will be responsible for proactive and reactive network monitoring of Cable One backbone entities and HFC (Hybrid Fiber Coaxial) Network. You will act as the first contact for the NOC by responding to calls and email from field personnel, associates, and commercial customers. You will utilize analytical and problem-solving skills to identify and escalate issues to networking specialists, product technology operations, and local system technical operations teams by performing fundamental network operations functions.
   What you will do to contribute to the company's success
   Monitor information on all network sites, analyze various network monitoring tools, and identify deterioration of components in the system. Act as first tier in alert response and incident/problem resolution for the Cable One network to identify customer and infrastructure impacting issues. Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner. Ensure proper escalation to technology operations teams and local system technicians. Coordinate communication and sends status email messages to all stakeholders and Cable One departments to inform of customer impacting issues. Maintain a detailed cause and resolutions log of customer and associate-related incidents. Ensure that the handover to next shift is up-to-date and communicated at the end of the shift. Confirm network events and issues are identified and properly escalated to the responsible management levels.
   
   Qualifications
   At least 3 months related experience or training. Experience in a Network Operations environment preferred. Must be flexible and able to work alternate shifts as required to support the 24/7 operation. Must be able to work under pressure. Cisco Certified Technician (CCT) preferred. A working knowledge of modems and basic networking preferred.
   
   Core Competencies
   Committed: Values each and every customer, while working hard to keep their business and support our communities. Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding. Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
   
   Benefits
   
   Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
   Medical, dental, and vision plans - start when you start! Life insurance (self, spouse, children) Paid time off (vacation, holiday, and personal/sick days) 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation) Group Legal plan with Identity Theft Protection
   
   Additional Perks
   Tuition reimbursement (up to $5,250 on 1st year) Up to seventy-five dollars a month towards cable and internet services Annual community support to various organizations across the U.S. Associate recognition & awards programs Advancement opportunities Collaborative work environment
   
   We're an Award-Winning Organization!
   2022 Forbes' "America's Best Midsized Employers"
   
   Our Commitment
   
   Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
   
   Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
   
   Pre-hire Processes
   
   Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

   Copy this example

   

5. Post your job

   There are a few common ways to find noc technicians for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your noc technician job on Zippia to find and recruit noc technician candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting noc technicians requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   While interviews are great, you will only sometimes learn enough from a conversation with a noc technician applicant. In those cases, having candidates complete a test project can go a long way in figuring out who's the most likely to succeed in the role. If you aren't a technical person and don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new noc technician

   Once you've found the noc technician candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new noc technician first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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