Noc technician job description

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

In this role you will be responsible for proactive and reactive network monitoring of Cable One backbone entities and HFC (Hybrid Fiber Coaxial) Network. You will act as the first contact for the NOC by responding to calls and email from field personnel, associates, and commercial customers. You will utilize analytical and problem-solving skills to identify and escalate issues to networking specialists, product technology operations, and local system technical operations teams by performing fundamental network operations functions.
What you will do to contribute to the company's success


Monitor information on all network sites, analyze various network monitoring tools, and identify deterioration of components in the system. Act as first tier in alert response and incident/problem resolution for the Cable One network to identify customer and infrastructure impacting issues. Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner. Ensure proper escalation to technology operations teams and local system technicians. Coordinate communication and sends status email messages to all stakeholders and Cable One departments to inform of customer impacting issues. Maintain a detailed cause and resolutions log of customer and associate-related incidents. Ensure that the handover to next shift is up-to-date and communicated at the end of the shift. Confirm network events and issues are identified and properly escalated to the responsible management levels.



Qualifications


At least 3 months related experience or training. Experience in a Network Operations environment preferred. Must be flexible and able to work alternate shifts as required to support the 24/7 operation. Must be able to work under pressure. Cisco Certified Technician (CCT) preferred. A working knowledge of modems and basic networking preferred.



Core Competencies


Committed: Values each and every customer, while working hard to keep their business and support our communities. Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding. Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.



Benefits


Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

Medical, dental, and vision plans - start when you start! Life insurance (self, spouse, children) Paid time off (vacation, holiday, and personal/sick days) 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation) Group Legal plan with Identity Theft Protection



Additional Perks


Tuition reimbursement (up to $5,250 on 1st year) Up to seventy-five dollars a month towards cable and internet services Annual community support to various organizations across the U.S. Associate recognition & awards programs Advancement opportunities Collaborative work environment



We're an Award-Winning Organization!


2022 Forbes' "America's Best Midsized Employers"



Our Commitment


Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.


Pre-hire Processes


Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

• Associate degree in an IT-related field and/or equivalent network support experience required.
• CCNA, NET+ or equivalent associate-level industry certifications preferred.
• Experience within the Service Provider industry, Enterprise Networking, and WAN is preferred.
• Experience troubleshooting Access platforms such as: FTTH, DSL, CMTS, DOCSIS, Cell Backhaul, and Carrier Ethernet is preferred.
• Knowledge and troubleshooting of Internet technologies such as: IPv4, IPv6, DNS, DHCP, SIP and MGCP VoIP, BGP, OSPF, GRE, IPSEC, VRF, RADIUS, TACACS.
• Proficient understanding of video product delivery, including cable television, satellite television and IPTV.
• Proficiency with VOIP Telephony.
• Strong verbal and written communication skills, with the ability to interface and communicate effectively and efficiently with customers and team members.
• Ability to be assigned, prioritize, and complete multiple tasks and projects within timelines.
• Willingness to learn; adapts and accepts increased responsibility.
• Highly responsible, resourceful, accurate, dependable, and self-motivated.
• The ability to embrace corporate values, understands the company mission, and exemplifies CCI leadership behaviors.

Shift is full-time between the hours of 12:00am-8:00am or 4:00 pm-12:00 am. Potential opportunity to work 4-10’s will be considered and training will be for 2-3 months on day shift. Shift will include at least 1 weekend shift per week and holidays on rotation. Must be flexible, and willing and able to work outside normal business hours as necessary.

Additional Information:

• Potential for growth within a 3-tier leveling system, and beyond!
• Performance-based quarterly bonuses offered!
• Our Network Operations Center is open 24/7/365.
• This is a remote position, and our office is in Iron Mountain, MI. If you are within a commutable distance and would like to work from this office, it may be an option.

CCI Systems, Inc. is an Affirmative Action/Equal Opportunity Employer.

For this opening we will consider candidates from the following locations: Longmont,CO,United States |

Our Life & Safety operations department is currently seeking to add a Voice NOC Technician to our Longmont location at 1601 Dry Creek Drive.

The core focus of this position will be providing surveillance and triage of voice applications and technical support for a variety of company products and services (e.g., voice platforms, basic hardware, software, network, connectivity, peripheral, etc.). You will provide monitoring, tiered support, trouble isolation, including corrective action for network problems for all voice customer facing production systems in a 24-hour/7-day-per-week Network Operations Center (NOC).
Day to day responsibilities include, but are not limited to:

* Monitoring, troubleshoot and correct switch, voice platform and network problems
* Isolate and repair basic routing, translations, and circuit related issues on VoIP, SIP and IP based networks
* Coordinate emergency traffic reroutes to mitigate call failures
* Responding to network alarms with corrective actions
* Partnering with both internal and external parties to resolve ticket issues
* Willingness to work a 4x10 shift and cover others shifts as needed
* Other duties as assigned

Minimum Qualifications

Education

* High school diploma required, however an Associate's Degree with an emphasis in Computer Science, MIS, Telecommunications, Networking, or a related field preferred
* SIP training or certifications highly preferred

Experience and Technical Skills

* 2+ years of experience in technical support, telephony, Network Operations Center or a similar work environment required
* Experience with troubleshooting trunk groups (such as SIP, ISUP, PRI, CAS, etc.) and performing call traces
* Understanding of SIP signaling protocols, ladders and error messages
* General understanding of the OSI model
* Hands on troubleshooting of BGP and routing decisions
* Ability to navigate Cisco CLI
* SONUS troubleshooting experience preferred, but not required

Benefits & Compensation

Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond - tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identity protection and more! Apply today to join us in work worth doing!

For candidates located in Colorado, the hiring range for this position is anticipated between $26.45 and $31.25 per hour and will be commensurate with experience. Candidates may be eligible for differential pay based on shift worked and premium pay for overtime and/or being on call.