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The differences between noc technicians and junior technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a noc technician and a junior technician. Additionally, a noc technician has an average salary of $45,884, which is higher than the $39,417 average annual salary of a junior technician.
The top three skills for a noc technician include customer service, troubleshoot and network operations. The most important skills for a junior technician are customer service, HVAC, and fall protection.
| NOC Technician | Junior Technician | |
| Yearly salary | $45,884 | $39,417 |
| Hourly rate | $22.06 | $18.95 |
| Growth rate | 5% | 10% |
| Number of jobs | 48,270 | 103,780 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 34% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
A NOC (Network Operations Center) technician is responsible for providing the highest customer service by resolving the customers' technical and network issues that affect the performance and stability of the systems operations. NOC technicians diagnose system failures and create support tickets for immediate troubleshooting. They also assist the system engineers in upgrading the network infrastructure and configuration to prevent system downtimes and operational delays. A NOC technician must have excellent communication and organizational skills, especially in identifying technical solutions and achieve the best customer satisfaction for system services.
A junior technician is responsible for supporting senior technicians on maintaining the efficiency and optimal performance of various hardware and software systems and applications. Junior technicians assist the end-users and employees on troubleshooting inconsistent programs, identifying its complexities, and reporting findings to the management for resolution. They also update the systems' features to increase its operational productivity and maintain system recoveries. A junior technician must have excellent knowledge of the technology industry, as well as a strong command on programming language and system codes, especially on conducting system analysis and installing applications.
Noc technicians and junior technicians have different pay scales, as shown below.
| NOC Technician | Junior Technician | |
| Average salary | $45,884 | $39,417 |
| Salary range | Between $31,000 And $67,000 | Between $26,000 And $57,000 |
| Highest paying City | Washington, DC | Alexandria, VA |
| Highest paying state | Maryland | New York |
| Best paying company | Duquesne Light Company | Citi |
| Best paying industry | Professional | Technology |
There are a few differences between a noc technician and a junior technician in terms of educational background:
| NOC Technician | Junior Technician | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 34% |
| Most common major | Computer Information Systems | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between noc technicians' and junior technicians' demographics:
| NOC Technician | Junior Technician | |
| Average age | 43 | 42 |
| Gender ratio | Male, 88.5% Female, 11.5% | Male, 82.9% Female, 17.1% |
| Race ratio | Black or African American, 9.2% Unknown, 5.1% Hispanic or Latino, 12.9% Asian, 8.7% White, 63.7% American Indian and Alaska Native, 0.3% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |