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The differences between noc technicians and network support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a noc technician and a network support technician. Additionally, a network support technician has an average salary of $48,622, which is higher than the $45,884 average annual salary of a noc technician.
The top three skills for a noc technician include customer service, troubleshoot and network operations. The most important skills for a network support technician are troubleshoot, technical support, and customer service.
| NOC Technician | Network Support Technician | |
| Yearly salary | $45,884 | $48,622 |
| Hourly rate | $22.06 | $23.38 |
| Growth rate | 5% | 5% |
| Number of jobs | 48,270 | 120,245 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 50% |
| Average age | 43 | 43 |
| Years of experience | 2 | 2 |
A NOC (Network Operations Center) technician is responsible for providing the highest customer service by resolving the customers' technical and network issues that affect the performance and stability of the systems operations. NOC technicians diagnose system failures and create support tickets for immediate troubleshooting. They also assist the system engineers in upgrading the network infrastructure and configuration to prevent system downtimes and operational delays. A NOC technician must have excellent communication and organizational skills, especially in identifying technical solutions and achieve the best customer satisfaction for system services.
A network support technician specializes in optimizing a company's information technology (IT) networks for a smooth and efficient workflow. Their responsibilities revolve around addressing issues and concerns, troubleshooting, installing systems, executing upgrades, conducting diagnostic tests, and performing corrective measures as needed. They must also coordinate with staff in developing new IT systems, evaluate existing networks for areas needing improvement, and develop protocols while adhering to the company's policies and regulations. Furthermore, as a network support technician, it is essential to maintain regular network maintenance checks to ensure the security and safety of company data.
Noc technicians and network support technicians have different pay scales, as shown below.
| NOC Technician | Network Support Technician | |
| Average salary | $45,884 | $48,622 |
| Salary range | Between $31,000 And $67,000 | Between $38,000 And $61,000 |
| Highest paying City | Washington, DC | Troy, NY |
| Highest paying state | Maryland | Rhode Island |
| Best paying company | Duquesne Light Company | Microsoft |
| Best paying industry | Professional | Technology |
There are a few differences between a noc technician and a network support technician in terms of educational background:
| NOC Technician | Network Support Technician | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 50% |
| Most common major | Computer Information Systems | Computer Science |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between noc technicians' and network support technicians' demographics:
| NOC Technician | Network Support Technician | |
| Average age | 43 | 43 |
| Gender ratio | Male, 88.5% Female, 11.5% | Male, 89.3% Female, 10.7% |
| Race ratio | Black or African American, 9.2% Unknown, 5.1% Hispanic or Latino, 12.9% Asian, 8.7% White, 63.7% American Indian and Alaska Native, 0.3% | Black or African American, 9.1% Unknown, 5.1% Hispanic or Latino, 12.7% Asian, 8.7% White, 64.1% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 9% | 9% |