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The differences between noc technicians and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a noc technician and a senior support technician. Additionally, a senior support technician has an average salary of $74,459, which is higher than the $45,884 average annual salary of a noc technician.
The top three skills for a noc technician include customer service, troubleshoot and network operations. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.
| NOC Technician | Senior Support Technician | |
| Yearly salary | $45,884 | $74,459 |
| Hourly rate | $22.06 | $35.80 |
| Growth rate | 5% | 10% |
| Number of jobs | 48,270 | 113,499 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 48% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
A NOC (Network Operations Center) technician is responsible for providing the highest customer service by resolving the customers' technical and network issues that affect the performance and stability of the systems operations. NOC technicians diagnose system failures and create support tickets for immediate troubleshooting. They also assist the system engineers in upgrading the network infrastructure and configuration to prevent system downtimes and operational delays. A NOC technician must have excellent communication and organizational skills, especially in identifying technical solutions and achieve the best customer satisfaction for system services.
A senior support technician is an individual specializing in diagnosing and resolving information technology (IT)-related problems in an organization, including virus issues, forgotten passwords, and software updates. The job requires knowledge about the installation, configuration, and testing of computer hardware and software. Possessing excellent customer service, listening, and problem-solving skills is also vital to qualify for the position. The job's education requirements include an associate or bachelor's degree in computer science, business, information technology, or a related field.
Noc technicians and senior support technicians have different pay scales, as shown below.
| NOC Technician | Senior Support Technician | |
| Average salary | $45,884 | $74,459 |
| Salary range | Between $31,000 And $67,000 | Between $48,000 And $114,000 |
| Highest paying City | Washington, DC | Durham, NC |
| Highest paying state | Maryland | Pennsylvania |
| Best paying company | Duquesne Light Company | Pacira BioSciences |
| Best paying industry | Professional | Technology |
There are a few differences between a noc technician and a senior support technician in terms of educational background:
| NOC Technician | Senior Support Technician | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 48% |
| Most common major | Computer Information Systems | Computer Science |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between noc technicians' and senior support technicians' demographics:
| NOC Technician | Senior Support Technician | |
| Average age | 43 | 42 |
| Gender ratio | Male, 88.5% Female, 11.5% | Male, 78.4% Female, 21.6% |
| Race ratio | Black or African American, 9.2% Unknown, 5.1% Hispanic or Latino, 12.9% Asian, 8.7% White, 63.7% American Indian and Alaska Native, 0.3% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |