5 NOC Technician Resume Examples

Five Key Resume Tips For Writing A NOC Technician Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable NOC Technician Resume templates

Zippia allows you to choose from different easy-to-use NOC Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your NOC Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Sandra Mitchell
NOC Technician
Employment History
NOC Technician2018 - Present
BLOOMFIELD COMPUTER NETWORK SOLUTIONSBronxville, NY
  • Involved in setting up, troubleshooting, and administering various routers including; Cisco, Linksys, and Symantec.
  • Involved in the setup and troubleshooting of Windows 95/98/ME/XP.
  • Cat 5/Cat 6 Cabling Administered and setup Windows 2000 and 2003 server and Novell Server 4/5/6.
  • Verified, added and/or removed user accounts.
  • Test configuration and troubleshoot issues that could be configuration related.
  • Supported Extended Stay Hotel on hardware and software related issues.
Field Technician2017 - 2018
Bell Atlantic Mobile SystemsBronxville, NY
  • Handled 2,000 re-dispatches on Wholesale T-1 and T-3 circuit orders during my two years as Single Point of Contact.
  • Maintained and ensured accuracy and completeness of Verizon records.
Systems Administrator2015 - 2017
CitiBronxville, NY
  • Created and managed SQL Server login, database users and Roles.
  • Trained users in new Windows NT 4.0 software.
  • Provided daily administration of Red Hat Linux AS 3 and Weblogic 8.1 clusters.
  • Worked with Red Hat, VERITAS, Sendmail and Solaris vendors while troubleshooting their software and hardware issues.
Junior Systems Administrator2009 - 2014
ITTNorth Torrey Pines Road, LA Jolla, CA
  • Rack, stack, and configure DELL/EMC SAN for enterprise storage and backup solution.
  • Helped students work with windows server.
  • Created user accounts in Active Directory to include Microsoft Exchange Mailbox.
  • Trained help desk personnel in systems & policies and ensured network security compliance.
Education
Master's Degree In Information Technology2014 - 2015
Monroe CollegeBronxville, NY
Bachelor's Degree In Computer Science2006 - 2009
National UniversityNorth Torrey Pines Road, LA Jolla, CA
 
 
Contact Information
Bronxville, NY
(700) 555-4673
smitchell@example.com
Skills
Backup
Computer System
Active Directory
Linux
Information Technology
Windows
Trouble Tickets
Osha
Juniper
Customer Service
 
 
Kathryn Kelly
NOC Technician
Atlanta, GA
(990) 555-3692
kkelly@example.com
Skills
Level SupportComputer SystemHardwareRoutersThorough DocumentationNetwork SecuritySetupAppropriate FeedbackFederal RegulationsComputer Equipment
 
 
Employment History
NOC Technician2020 - Present
SprintAtlanta, GA
  • Partnered with several other Software Engineers in businesses throughout Colorado, Kansas, and Missouri, building custom software applications.
  • Configured 7500 & 12000 routers.
Data Center Technician2014 - 2020
IBMAtlanta, GA
  • Manage user and shared network drive quotas for Windows environment.
  • Led $3M mainframe hardware refresh project.
  • Tested software applications on NT platform - servers & workstations .
  • Join new systems to enterprise domain using Active Directory.
Desktop Support Technician2012 - 2014
IBMAtlanta, GA
  • Network analyst specializing in the transfer of data from peripherals from the Apple platform to Windows at IBM.
  • Communicated file system requirements for the TAD4D infrastructure server.
Field Support Technician2011 - 2012
TeleperformanceAugusta, GA
  • Possessed fundamental understanding of internet connectivity, networking terminology, web and e-mail protocols.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Scheduled, monitored, and evaluated incoming calls and conducted user training for software and hardware.
Education
Bachelor's Degree of Computer Science2003 - 2006
National UniversityNorth Torrey Pines Road, LA Jolla, CA
 
 
Donna Nelson
NOC Technician
Contact Information
Lincoln, NE
(570) 555-2375
dnelson@example.com
Skills
  • Setup
  • Network Security
  • Printers
  • Desktop
  • OS
  • Hvac
  • Cell Phones
  • POS
  • Juniper
  • Routers
 
 
Employment History
NOC Technician2020 - Present
Dell
Lincoln, NE
  • Remove and add assets to Active Directory, disable and enable users and assets, unlock user accounts and reset passwords.
  • Trained co-workers in both PowerConnect switch issues and PowerEdge Server hardware.
Technician Support Tier2018 - 2020
Dell
Lincoln, NE
  • Analyze problems with hardware and software products to identify problem area(s) and recommend possible solutions.
  • Secured Network via Active Directory and AntiVirus Server.
  • Supported service requests for Virtual Private Network (VPN) connections through Remote Access Server (RAS) Secure ID.
  • Solve moderately complex hardware and spftware based issues.
  • Assist customers with any software or hardware issue that they might have.
Desktop Support Technician2015 - 2018
Dell
Lincoln, NE
  • Installed and maintained the hardware and software of several LAN architectures with Novell, LANtastic, and Banyan Vines.
  • Provide extensive support for all Windows operating systems as well as printers and other peripherals.
  • Issue replacement smartcards and troubleshoot smartcard issues for users.
  • Manage technical hardware team to update and replace legacy systems.
Network Support Technician2014 - 2015
IBM
Oakbrook Terrace, IL
  • Upgraded EMC and HP software, drivers, and firmware, upgraded to Windows 2003 SP2, TSM and .Net.
  • Served as member of specialized team responsible for providing 24/7 customer data backup support during high-severity periods.
  • Managed and delegated workload for Windows / VMware team.
  • Diagnosed and repaired network, software, and/or hardware problems.
Education
Bachelor's Degree of Computer Information Systems2011 - 2014
DeVry University
Oakbrook Terrace, IL
 
 
Brian Lane
NOC Technician
Contact Info
Overland Park, KS
(560) 555-1723
blane@example.com
Skills
Windows
Tier II
Network Security
Level Support
Vmware
Cat6
Solarwinds
Internet
Software Applications
Linux
Employment History
NOC Technician2014 - Present
SprintOverland Park, KS
  • Performed troubleshooting and repair of PC printers.
  • Frame Relay Translations Configure and troubleshoot routing configuration for Sprint's Frame Relay and Internet Protocol Intelligent Frame Relay.
  • Monitored national cell site performance remotely in a NOC environment.
  • Company wide deployment of Windows 7 Professional upgrade (204 workstations).
  • Monitor and troubleshoot all IP Backbone network issues use of HP Openview and Netcool.
Technician Support Tier2006 - 2014
AT&TAtlanta, GA
  • Investigate, troubleshoot and isolate hardware and software troubles in 5ESS, DMS and Siemens switched network elements.
  • Assisted clients in resolving poor internet connection problems.
  • Worked electronic telephone network trouble tickets.
  • Assisted Frame Relay Noc on a daily basis outside upgrade windows.
Desktop Support Technician2003 - 2006
Lockheed MartinQuantico, VA
  • Directed a team to sanitize hardware prior to transfer.
  • Provided daily real time global support to internal employees with various hardware and software applications as well as network support.
  • Trained end users on basic software, hardware and peripheral device standard.
  • Provided Tier 1 telephone and remote-assist support for classified and unclassified Lockheed Martin computer systems worldwide.
Network Support Technician2002 - 2003
United States MarineQuantico, VA
  • Restored client systems from remote locations via Net-Op and Lap-Link software applications.
  • Provided end-user software support for the Control and Release System.
  • End user training for new / existing applications when needed.
  • Designed and Setup internet connections for small companies using Cisco pix boxes.
  • Prepared & Maintained Network Documentation.
  • Network Engineering & Computer Hardware Support, Small Business Systems Design & Installation.
Education
Bachelor's Degree of Computer Information Systems1999 - 2002
Ferris State UniversityBig Rapids, MI
 
 
Kathryn Myers
NOC Technician
Middletown, NJ
(400) 555-5470
kmyers@example.com
Experience
NOC Technician2020 - Present
SprintMiddletown, NJ
  • Coordinate upgrades and mainte between Field Engineers, Vendors, RF Engineers and Field Techs.
  • Acted as a go to person for the team for problems relating to Linux server clusters.
Technical Support Representative2019 - 2020
AT&TMiddletown, NJ
  • Supported our email software Easylink along with all 3rd party email software.
  • Deployed multiple database systems to establish communication both nationwide and international with departments to successfully resolve IT problems or new updates.
  • Identify and act on unique or recurring customer problems for high speed internet services as well.
Systems Specialist2015 - 2019
VerizonNew York, NY
  • Developed and implemented complex Internet and Intranet applications on multiple platforms.
  • Designed server solutions for groups within the company based on a project plan for both Linux and Windows platforms.
  • Operated and maintained Mini Computer Systems.
Systems Support Specialist2013 - 2015
ComcastWashington, DC
  • Helped troubleshoot of all three services Comcast offers, Cable TV, Phone, and Internet.
  • Trouble shooting phone, internet, cable (tv) and home security with techs that are in home with customer.
  • Worked 10-15 hardware cases daily resulting in a 4.78 out of 5.00 on customer satisifcation surveys.
Skills
InternetCRMSoftware ApplicationsTroubleshootTrouble ShootingHardwareTcp/IpThin ClientsNetwork SecurityTivoli
Education
Bachelor's Degree In Information Technology2010 - 2013
Strayer UniversityWashington, DC
 
 
Sandra Mitchell
NOC Technician
Employment History
NOC Technician2018 - Present
BLOOMFIELD COMPUTER NETWORK SOLUTIONSBronxville, NY
  • Involved in setting up, troubleshooting, and administering various routers including; Cisco, Linksys, and Symantec.
  • Involved in the setup and troubleshooting of Windows 95/98/ME/XP.
  • Cat 5/Cat 6 Cabling Administered and setup Windows 2000 and 2003 server and Novell Server 4/5/6.
  • Verified, added and/or removed user accounts.
  • Test configuration and troubleshoot issues that could be configuration related.
  • Supported Extended Stay Hotel on hardware and software related issues.
Field Technician2017 - 2018
Bell Atlantic Mobile SystemsBronxville, NY
  • Handled 2,000 re-dispatches on Wholesale T-1 and T-3 circuit orders during my two years as Single Point of Contact.
  • Maintained and ensured accuracy and completeness of Verizon records.
Systems Administrator2015 - 2017
CitiBronxville, NY
  • Created and managed SQL Server login, database users and Roles.
  • Trained users in new Windows NT 4.0 software.
  • Provided daily administration of Red Hat Linux AS 3 and Weblogic 8.1 clusters.
  • Worked with Red Hat, VERITAS, Sendmail and Solaris vendors while troubleshooting their software and hardware issues.
Junior Systems Administrator2009 - 2014
ITTNorth Torrey Pines Road, LA Jolla, CA
  • Rack, stack, and configure DELL/EMC SAN for enterprise storage and backup solution.
  • Helped students work with windows server.
  • Created user accounts in Active Directory to include Microsoft Exchange Mailbox.
  • Trained help desk personnel in systems & policies and ensured network security compliance.
Education
Master's Degree In Information Technology2014 - 2015
Monroe CollegeBronxville, NY
Bachelor's Degree In Computer Science2006 - 2009
National UniversityNorth Torrey Pines Road, LA Jolla, CA
 
 
Contact Information
Bronxville, NY
(700) 555-4673
smitchell@example.com
Skills
Backup
Computer System
Active Directory
Linux
Information Technology
Windows
Trouble Tickets
Osha
Juniper
Customer Service
 
 
Kathryn Kelly
NOC Technician
Atlanta, GA
(990) 555-3692
kkelly@example.com
Skills
Level SupportComputer SystemHardwareRoutersThorough DocumentationNetwork SecuritySetupAppropriate FeedbackFederal RegulationsComputer Equipment
 
 
Employment History
NOC Technician2020 - Present
SprintAtlanta, GA
  • Partnered with several other Software Engineers in businesses throughout Colorado, Kansas, and Missouri, building custom software applications.
  • Configured 7500 & 12000 routers.
Data Center Technician2014 - 2020
IBMAtlanta, GA
  • Manage user and shared network drive quotas for Windows environment.
  • Led $3M mainframe hardware refresh project.
  • Tested software applications on NT platform - servers & workstations .
  • Join new systems to enterprise domain using Active Directory.
Desktop Support Technician2012 - 2014
IBMAtlanta, GA
  • Network analyst specializing in the transfer of data from peripherals from the Apple platform to Windows at IBM.
  • Communicated file system requirements for the TAD4D infrastructure server.
Field Support Technician2011 - 2012
TeleperformanceAugusta, GA
  • Possessed fundamental understanding of internet connectivity, networking terminology, web and e-mail protocols.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Scheduled, monitored, and evaluated incoming calls and conducted user training for software and hardware.
Education
Bachelor's Degree of Computer Science2003 - 2006
National UniversityNorth Torrey Pines Road, LA Jolla, CA
 
 
Donna Nelson
NOC Technician
Contact Information
Lincoln, NE
(570) 555-2375
dnelson@example.com
Skills
  • Setup
  • Network Security
  • Printers
  • Desktop
  • OS
  • Hvac
  • Cell Phones
  • POS
  • Juniper
  • Routers
 
 
Employment History
NOC Technician2020 - Present
Dell
Lincoln, NE
  • Remove and add assets to Active Directory, disable and enable users and assets, unlock user accounts and reset passwords.
  • Trained co-workers in both PowerConnect switch issues and PowerEdge Server hardware.
Technician Support Tier2018 - 2020
Dell
Lincoln, NE
  • Analyze problems with hardware and software products to identify problem area(s) and recommend possible solutions.
  • Secured Network via Active Directory and AntiVirus Server.
  • Supported service requests for Virtual Private Network (VPN) connections through Remote Access Server (RAS) Secure ID.
  • Solve moderately complex hardware and spftware based issues.
  • Assist customers with any software or hardware issue that they might have.
Desktop Support Technician2015 - 2018
Dell
Lincoln, NE
  • Installed and maintained the hardware and software of several LAN architectures with Novell, LANtastic, and Banyan Vines.
  • Provide extensive support for all Windows operating systems as well as printers and other peripherals.
  • Issue replacement smartcards and troubleshoot smartcard issues for users.
  • Manage technical hardware team to update and replace legacy systems.
Network Support Technician2014 - 2015
IBM
Oakbrook Terrace, IL
  • Upgraded EMC and HP software, drivers, and firmware, upgraded to Windows 2003 SP2, TSM and .Net.
  • Served as member of specialized team responsible for providing 24/7 customer data backup support during high-severity periods.
  • Managed and delegated workload for Windows / VMware team.
  • Diagnosed and repaired network, software, and/or hardware problems.
Education
Bachelor's Degree of Computer Information Systems2011 - 2014
DeVry University
Oakbrook Terrace, IL
 
 
Brian Lane
NOC Technician
Contact Info
Overland Park, KS
(560) 555-1723
blane@example.com
Skills
Windows
Tier II
Network Security
Level Support
Vmware
Cat6
Solarwinds
Internet
Software Applications
Linux
Employment History
NOC Technician2014 - Present
SprintOverland Park, KS
  • Performed troubleshooting and repair of PC printers.
  • Frame Relay Translations Configure and troubleshoot routing configuration for Sprint's Frame Relay and Internet Protocol Intelligent Frame Relay.
  • Monitored national cell site performance remotely in a NOC environment.
  • Company wide deployment of Windows 7 Professional upgrade (204 workstations).
  • Monitor and troubleshoot all IP Backbone network issues use of HP Openview and Netcool.
Technician Support Tier2006 - 2014
AT&TAtlanta, GA
  • Investigate, troubleshoot and isolate hardware and software troubles in 5ESS, DMS and Siemens switched network elements.
  • Assisted clients in resolving poor internet connection problems.
  • Worked electronic telephone network trouble tickets.
  • Assisted Frame Relay Noc on a daily basis outside upgrade windows.
Desktop Support Technician2003 - 2006
Lockheed MartinQuantico, VA
  • Directed a team to sanitize hardware prior to transfer.
  • Provided daily real time global support to internal employees with various hardware and software applications as well as network support.
  • Trained end users on basic software, hardware and peripheral device standard.
  • Provided Tier 1 telephone and remote-assist support for classified and unclassified Lockheed Martin computer systems worldwide.
Network Support Technician2002 - 2003
United States MarineQuantico, VA
  • Restored client systems from remote locations via Net-Op and Lap-Link software applications.
  • Provided end-user software support for the Control and Release System.
  • End user training for new / existing applications when needed.
  • Designed and Setup internet connections for small companies using Cisco pix boxes.
  • Prepared & Maintained Network Documentation.
  • Network Engineering & Computer Hardware Support, Small Business Systems Design & Installation.
Education
Bachelor's Degree of Computer Information Systems1999 - 2002
Ferris State UniversityBig Rapids, MI
 

What Should Be Included In A NOC Technician Resume

1

1. Add Contact Information To Your Noc Technician Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

NOC Technician Resume Contact Information Example #1
JANE MOORE
Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

NOC Technician Resume Relevant Education Example #1
Bachelor's Degree In Computer Information Systems 2014 - 2016
DeVry University Oakbrook Terrace, IL
NOC Technician Resume Relevant Education Example #2
Bachelor's Degree In Computer Information Systems 2014 - 2016
Ferris State University Big Rapids, MI
3

3. Next, Create A NOC Technician Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a NOC Technician
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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Our resume builder tool will walk you through the process of creating a stand-out NOC Technician resume.

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4

4. List Your Noc Technician Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
NOC Technician
Time Warner Cable Enterprises
  • Worked on Juniper and Cisco.
  • Isolated single user issues for TWC Roadrunner residential & commercial DNS and other reported messaging issues.
  • Engaged in initial troubleshooting, problem analysis, reporting and documentation.
  • Worked closely with others to identify re-occurring problems and their solutions as well as escalating issues to the correct corresponding group.
  • Responded to alerts on all systems in their network including routers, voice, and applications.

Work History Example # 2
Junior Systems Administrator
MD Anderson Cancer Center
  • Followed by a documented procedure for infrastructure and inventory management.
  • Configured all Laptops with wireless networking (VPN) using the Windows XP SP2 client.
  • Produced PowerPoint presentations for Physician's lectures.
  • Implemented desktop and security policy for UT Information Security Office.
  • Assisted Desktop Architecture and Desktop Support teams in deployment of over 4000 Windows 7 migrations from System Center Configuration manager 2012R2.

Work History Example # 3
Workstation Technician
CompuCom
  • Worked with Cisco devices Installation Configuration and troubleshoot of routers, Switches, Firewalls series SAS 5505.
  • Managed ticket process using Remedy, self-managed meeting of certification updates, and SLA requirements, created and maintained escalation procedures.
  • Updated VDI Management scripts to be more robust, user-friendly, and future-proof.
  • Obtained experience with ITIL fundamentals.
  • Upgraded from Windows 2000 to Windows XP and installed the latest software versions and patches.

Work History Example # 4
Desktop/Helpdesk Technician
Capital One
  • Enabled mainframe ID's and workstations for Extra AS400 Mainframe.
  • Updated & tested applications to work on Windows XP, providing users with a consistent work environment.
  • Provided hardware and software installation, maintenance and troubleshooting support.
  • Administered workstation configuration and connectivity to servers, databases, and applications.
  • Assisted WAN group in implementing new internet proxy solution (Sidewinder).

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5

5. Highlight Your NOC Technician Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your noc technician resume:

  1. Network 5 Certification
  2. CCNA Routing and Switching Certification (CCNA RS)
  3. Security 5 Certification
  4. CompTIA Network+
  5. Cisco Certified Network Associate Security (CCNA)
  6. Cisco Certified Entry Networking Technician (CCENT)
  7. Cisco Certified Network Associate (CCNA)
  8. CCNP Service Provider Operations (CCNP)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021