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Noc technician skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Bobby Roohparvar Ph.D.,

Joshua Davis Ph.D.

Below we've compiled a list of the most critical noc technician skills. We ranked the top skills for noc technicians based on the percentage of resumes they appeared on. For example, 9.9% of noc technician resumes contained customer service as a skill. Continue reading to find out what skills a noc technician needs to be successful in the workplace.

15 noc technician skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how noc technicians use customer service:

Minimized customer service failures through monitoring and troubleshooting of data circuit issues and signaling service routing.
Developed a strong reputation with clients Skills Used General troubleshooting Customer service Teamwork Critical thinking Adaptability

2. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how noc technicians use troubleshoot:

Monitored television signals to troubleshoot any audio and/or video problems that may have arisen, to assure customers received clarity picture.
Worked closely with internal and external technicians/engineers to troubleshoot and resolve customers' issues while interacting/escalating troubles.

3. Network Operations

Here's how noc technicians use network operations:

Develop documentation on standards and troubleshooting processes to improve overall efficiency and productivity of network operations personnel.
Provided network operations director with assistance in forecasting equipment ordering for field technicians.

4. Switches

Here's how noc technicians use switches:

Performed troubleshooting/configuration on network routers and switches.
Checked and corrected circuit builds in Cisco switches as well as ADVA FSP150s before testing and delivering circuits to customers.

5. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how noc technicians use technical support:

Provided technical support to field technicians, including accurate alert and diagnostic information on trouble severity and restoration indications.
Work in a National Maintenance Center providing technical support and engineering services on telecommunications systems for federal government customers.

6. Routers

A router is a device that gives a computing device the capability to connect to the internet and transfer data between different devices whether at a home or office. It may include several network ports to connect many devices at one go.

Here's how noc technicians use routers:

Monitored switch activity by accessing network routers and identifying and isolating issues.
Performed remote testing and configuration of Cisco Routers and circuits

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7. VoIP

Here's how noc technicians use voip:

Job responsibilities included monitoring network equipment and network performance in support of Net2Phones managed PacketCable VOIP solution.
Support Server (including Exchange and Active Directory), VOIP, Transport and SAN related system Incidents and Service Requests.

8. Tcp Ip

Here's how noc technicians use tcp ip:

Trouble shoot Windows server DNS, TCP IP, issues etc.

9. Trouble Tickets

A trouble ticket is another term for a support/help ticket. At the point when a client or worker has an issue, they present a record, or ticket, to the IT group depicting their issue. The group records significant data on the ticket and uses it for correspondence between the client and the group.

Here's how noc technicians use trouble tickets:

Escalate trouble tickets according to established procedures to appropriate management levels, analyst and providers.
Performed troubleshooting to resolve carriers reported Trouble Tickets for domestic and international calls.

10. TCP/IP

Here's how noc technicians use tcp/ip:

Examined TCP/IP network traffic to include packet analysis and protocol analysis to identify the difference between benign and malicious network activity
Installed and maintained gigabit service connections and TCP/IP network equipment for residential and commercial customers.

11. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how noc technicians use linux:

Generated daily reports for basis of AIX, Linux, Dell, Domino and Exchange servers and TSM backup systems.
Work in a fast-paced NOC and hosting environment, involving support and troubleshooting of 2,000+ Linux and Windows-based dedicated servers.

12. Network Issues

Here's how noc technicians use network issues:

Performed troubleshooting of network issues between our monitoring software and cellular tower lighting & generator systems.
Performed trend analysis, referring suspected network issues to appropriate organizations.

13. RF

Here's how noc technicians use rf:

Monitor RF equipment and IP Network with Network Monitoring Systems.
Provide third level troubleshooting efforts for trouble isolations on IP, SONET, TDM, environmental and RF systems.

14. Juniper

Juniper Networks, Inc. develops and markets networking products and software which include routers, network management software, and network security products. Many large enterprises use Juniper products and software as part of their larger networking operating management suite.

Here's how noc technicians use juniper:

Worked remotely with Switch Technicians to install Juniper PIC cards.
Experience with the equipment platforms, Juniper and Cisco.

15. Unix

UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

Here's how noc technicians use unix:

Logged onto UNIX servers and performed problem determination and troubleshooting.
Log into Unix and Window Servers to verify that VOD titles are processing and provisioning over to the site.

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What skills help NOC Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What noc technician skills would you recommend for someone trying to advance their career?

Dr. Bobby Roohparvar Ph.D.

Professor of Computer Science and Computer Engineering, California State University - East Bay

*Favor:*

*Variety: Each day presents new challenges and opportunities for problem-solving.*

*Demand: The field offers strong job growth and stability.*

*Impact: Your work ensures businesses and organizations remain connected and operational.*

*Learning: There's always something new to learn with emerging technologies.*

*Dislike:*

*Troubleshooting: Issues can be complex and take a lot of time to resolve.*

*On-call: Network problems can occur at any time, requiring on-call availability.*

*Pressure: Maintaining network uptime can be stressful, especially during critical periods.*

*Keeping Up-to-Date: Rapid technological changes necessitate continuous learning.*

What type of skills will young noc technicians need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

Do you want to know more?

List of noc technician skills to add to your resume

The most important skills for a noc technician resume and required skills for a noc technician to have include:

Customer Service
Troubleshoot
Network Operations
Switches
Technical Support
Routers
VoIP
Tcp Ip
Trouble Tickets
TCP/IP
Linux
Network Issues
RF
Juniper
Unix
Remedy
Windows Server

EIGRP
Phone Calls
OS
SolarWinds
Lan Wan
Ethernet
MPLS
Network Equipment
DNS
Lan
BGP
VMware
Network Problems
VPN
T1
Telecommunication
OSPF

Network Devices
SLA
TDM
Provisioning
NetCool
Technical Issues
DHCP
Nagios
Network Troubleshooting
Proactive Monitoring
IP
Network Events
Fault Isolation
Broadband
SONET

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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