Top NOC Technician Skills

Below we've compiled a list of the most important skills for a NOC Technician. We ranked the top skills based on the percentage of NOC Technician resumes they appeared on. For example, 7.9% of NOC Technician resumes contained Customer Service as a skill. Let's find out what skills a NOC Technician actually needs in order to be successful in the workplace.

The six most common skills found on NOC Technician resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in NOC Technician jobs:
  • Collaborated with national call centers to communicate operational issues that impact customer service.
  • Worked with other departments internally and externally to resolve customer service calls.
  • Implemented superior customer service to streamline troubleshooting efforts and corresponding resolutions.
  • Investigate, troubleshoot and resolve customer service effecting faults/outages.
  • Interacted with end users utilizing excellent customer service skills.
  • Received an award for providing excellent internal customer service.
  • Operate as a Customer Service Representative interface.
  • Escalate customer service troubles internally and externally.
  • Helped manage a secured technical facility, provided customer service for emergency issues, provided tier I/II Technical support for clientele.
  • Coordinated with customer service center to implement a process for customer service calls to better assist with conflict resolution.
  • Handle customer service repair calls to assure repairs requests are properly reported and completed according to standards and procedures.
  • Interfaced with Customer Service, service providers, field technicians, and telephony providers to cooperatively resolve problems.
  • Provide excellent customer service while communicating with both internal and external clients in a call center environment.
  • Provided customer service with monitoring support for wire line and wireless protocols via phone or email.
  • Functioned as an internal customer service representative for the Network Operations Center (NOC).
  • Work with the provisioning team regarding installation, test and turn-up of customer services.
  • Monitored the Wireless Network for problems and implement solutions to ensure constant customer service.
  • Keep Customer Service and management apprised of major network issues at all times.
  • Provided excellent customer service while promptly responding to inbound help desk tickets.
  • Provide support for the customer service department via our ticketing system.

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2. Troubleshoot

high Demand
Here's how Troubleshoot is used in NOC Technician jobs:
  • Monitored television signals to troubleshoot any audio and/or video problems that may have arisen, to assure customers received clarity picture.
  • Managed customer relationships, utilize proper troubleshooting methodologies, and ultimately provide a positive repair experience for our business-class customers
  • Utilize various monitoring and network management systems to assist in troubleshooting and remotely repairing issues within the network.
  • Work with installers and customer care troubleshooting customer installations, including modem, satellite and network connectivity issues.
  • Established service level agreements utilizing systems management tools and procedures by handled ticket creation, and initial troubleshooting.
  • Worked closely with internal and external technicians/engineers to troubleshoot and resolve customers' issues while interacting/escalating troubles.
  • Develop documentation on standards and troubleshooting processes to improve overall efficiency and productivity of network operations personnel.
  • Directed install technicians at customer site when configuring ViaSat products, aligning antenna, troubleshooting problems.
  • Minimized customer service failures through monitoring and troubleshooting of data circuit issues and signaling service routing.
  • Developed a strong reputation with clients Skills Used General troubleshooting Customer service Teamwork Critical thinking Adaptability
  • Demonstrated troubleshooting skills in the area of telecommunications networks, specifically at the circuit level.
  • Respond to troubleshoot and repair failures preventing customer access to critical applications throughout the organization.
  • Performed advanced troubleshooting, diagnostics and provided tier/level-2 solutions to network failures.
  • Performed initial troubleshooting, problem analysis, and isolation of network events.
  • Follow troubleshooting and network protocol to effectively resolve and network outages.
  • Analyze and troubleshoot network communication failures and bottleneck and escalate issues.
  • Monitor satellite network for outages and troubleshoot and escalate as necessary.
  • Assisted ground-level support in troubleshooting and repair of communication facilities equipment.
  • Performed basic network triage/troubleshooting and escalated events as necessary to engineers.
  • Logged onto UNIX servers and performed problem determination and troubleshooting.

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3. Routers

high Demand
Here's how Routers is used in NOC Technician jobs:
  • Accessed remote field service equipment such as routers/ terminal servers and performed troubleshooting procedures using Telnet.
  • Configured and troubleshoot network devices using remote and direct network access including Cisco routers.
  • Monitored switch activity by accessing network routers and identifying and isolating issues.
  • Performed remote testing and configuration of Cisco Routers and circuits
  • Performed troubleshooting/configuration on network routers and switches.
  • Configure and monitor managed routers/services.
  • Configure, edit and verify VLAN configurations for remote devices such as switches, routers and RF devices.
  • Network troubleshooting and configuration including LAN/WAN technologies and devices such as Cisco switches, routers, and firewalls.
  • Monitor on-air market sites to ensure communications between site modems, switches, routers and microwaves are successful.
  • Directed and controlled all the functions like Logging into routers, backbone equipment for trouble shooting and solutions.
  • Perform routine maintenance and troubleshooting as well as repairs on all the servers and switches and routers.
  • Perform tasks for client - racking servers, routers, switches, firewalls and other storage solutions.
  • Interfaced with UNIX to support move, add, change requests on over 1,000 routers and switches.
  • Start Routers and switches troubleshooting after receiving notification about a circuit or a site being down.
  • Provide integration of LAN/WAN and the installation, configuration of Cisco routers, and other network devices
  • Use remote access software to log into clients Cisco routers and switches, perform necessary troubleshooting.
  • Managed 12 technicians who oversaw network connections and the replacement of network routers across 25 states.
  • Monitor and verify the health and connectivity of enterprise devices including routers, switches and servers.
  • Responded to alerts on all systems in their network including routers, voice, and applications.
  • Provision software applications for MPLS using Alcatel-Lucent 7705, 7750, and 7450 Service Routers.

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4. Network Printers

high Demand
Here's how Network Printers is used in NOC Technician jobs:
  • Design and implemented network infrastructure and configured the entire network Infrastructure devices including Network Printers and Register.
  • Installed, setup, configured and maintained LAN routers, hubs, switches, network printers and peripherals.
  • Installed and troubleshot network printers and scanners
  • Configure shared printers, network printers and scanners.
  • Project Manager for Network Printers throughout the company.
  • Support includes: ActiveSync Blackberry, Microsoft Office, Network printers, and Lotus Notes.

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5. Windows XP

high Demand
Here's how Windows XP is used in NOC Technician jobs:
  • Imaged laptops and desktops using Ghost software for Windows XP and 7 platforms.
  • Set up and deployed ICP using Microsoft Windows XP.
  • Provide troubleshooting to PC(Windows XP & Windows 7 OS).
  • Provided Software Support for Windows XP, Server 2003, Symantec Anti-Virus, and Windows 2000.
  • Handle issues for users remotely using Windows XP, Vista, 7 and Mac OS.
  • Managed plant wide tech refresh from Windows XP to Windows 7 as well as office upgrades.

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6. Technical Support

high Demand
Here's how Technical Support is used in NOC Technician jobs:
  • Provided technical support to field technicians, including accurate alert and diagnostic information on trouble severity and restoration indications.
  • Work in a National Maintenance Center providing technical support and engineering services on telecommunications systems for federal government customers.
  • Provide computer technical support for customers of Cincinnati Bell technology Solutions on a rotating shift.
  • Provided VSAT installation, modification and technical support via telephone to forward deployed technicians.
  • Provide Technical Support and Coordinate activities within the Motorola Network Operation Control Center.
  • Create technical support documentation for other departments on our internal wiki.
  • Communicated with customers concerning technical support issues and resolution.
  • Provided technical support on various Telecommunications troubles.
  • Provide technical support by phone, email and via using the ticketing system (oracle) to track and resolve issues.
  • Provided technical support and troubleshooting for VM Clients (VDI's) Windows 7, on a non-persistent and persistent environment.
  • Assist clients and work help desk tickets (Tier 1 and 2) by providing remote technical support.
  • Managed and trained 8 employees, offered technical support to field technicians, support groups and outside vendors.
  • Achieved quality Technical support for departments throughout the company, in the areas of network and software applications.
  • Provided technical support for Air National Guard, Department of Air Force, and local government.
  • Provided tier 1 technical support to various customers such as internal users and third party customers.
  • Provide remote technical support and maintenance for turn ups, testing, and trouble isolation.
  • Established strong relationships with the National Technical Support Team to provide support with maintenance activities.
  • Point of contact for priority issues from OEM and Technical Support supervisors or TAM contacts.
  • Resolve all potential issues filed in our Remedy Trouble Ticket System entered by Technical Support.
  • Work in conjunction with the technical support staff to implement immediate resolutions to critical problems.

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7. T1

high Demand
Here's how T1 is used in NOC Technician jobs:
  • Maintained total integrity of voice and data circuits that ranged in speed and size from OC192 to T1.
  • Provided phone and email support for business customers with T1 connections and rural customers with dial-up connections.
  • Field Technician -Installed DSL modems, T1 s, cross connected copper lines and troubleshooted when needed.
  • Opened, updated and closed trouble tickets on all incoming T1 alarms and update all parties involved.
  • Created and Maintained Vendor problem tickets related to faulty system devices, T1 Circuits, and Microwaves.
  • Maintained T1 trunk integrity and DS0 subscription via (DMS) ping & packet loss testing.
  • Transport base north American circuits of T1/ DS0's in multiple switches and transport equipment.
  • Perform maintenance and grooms of T1, E1, and high capacity Ethernet circuits.
  • Provide Dial Up/DSL/T1 Technical Support for Mid Maine Communications residential and business Customers.
  • Worked with T1's through OC-192's on all Legacy Level3 Networks.
  • Monitored and escalated issues via Remedy ticketing system regarding T1 lines.
  • Develop procedures for head-to-head testing of T1 circuits with Verizon.
  • Monitor T1 circuits for failure and create proactive tickets.
  • Test and trouble shoot T1 circuits using NettAnalyst.
  • Verify site status for IMA groups and T1.
  • Experience with DSL CABLE T1 Ethernet over copper.
  • Configure and maintain T1 service for commercial clients.
  • Tested T1s remotely via NetAnalyst JDSU.
  • Utilized Net Analyst (JDSU) for T1 Testing.
  • Monitored traffic loads on BCGI servers within our Data Center Investigated alarms received regarding T1 links between remote node sites.

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8. Tcp/Ip

high Demand
Here's how Tcp/Ip is used in NOC Technician jobs:
  • Examined TCP/IP network traffic to include packet analysis and protocol analysis to identify the difference between benign and malicious network activity
  • Installed and maintained gigabit service connections and TCP/IP network equipment for residential and commercial customers.
  • Define replacement architecture and migration to Cisco X.25 over TCP/IP encapsulation.
  • General working knowledge of TCP/IP routing and routing protocols, and common TCP network programs including SSH.
  • Provided support on lower-layer communication protocol TCP/IP, SNA on Windows 95 platform.
  • Attended Microsoft courses on Windows NT 3.51, Exchange, TCP/IP, SQL Server and Systems Management Server.

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9. Voip

high Demand
Here's how Voip is used in NOC Technician jobs:
  • Job responsibilities included monitoring network equipment and network performance in support of Net2Phones managed PacketCable VOIP solution.
  • Provided, monitored, and supported LAN/WAN/VOIP/Legacy connectivity.
  • Support Server (including Exchange and Active Directory), VOIP, Transport and SAN related system Incidents and Service Requests.
  • Transport NOC Technician (2005) Responded to voice and data service calls from VOIP and land line end users.
  • Monitored, analyzed, and tested network issues that affect the voice quality of service on a VOIP network.
  • Provide Tier 1 technical support for telephone switch equipment, specializing in 5ESS, VOIP, and HSI.
  • Resolve complex VOIP issues that involve multiple users or ones that cannot be resolved by the Division.
  • Monitor a PSTN and VoIP network using an alarm program for any issues and assess as needed.
  • Performed Network monitoring of WAN (VOIP and DATA) for BOA and Merrill Lynch.
  • Educated customers and division tech about new VoIP features and resolved their issues.
  • Worked with Tier 4 techs to resolve VoIP, Data and Video issues.
  • Optimize network and application efficiency for VoIP, Applications and Network integrity.
  • Partnered with various LEC, ILEC and vendors to resolve VoIP-related issues.
  • Monitored and troubleshot VoIP devices in 24/7 NOC environment using various tools.
  • Monitored VOIP circuits for issues, troubleshooted and corrected, if needed.
  • Execute TWC VoIP operations standards to ensure a consistent quality of support.
  • Provided VoIP and Networked Information Systems support to various commercial clients.
  • Monitor and maintain VOIP network services for multiple domestic customers.
  • Installed equipment for Fiber connections and VOIP phone lines.
  • Perform scheduling for operational changes to VoIP network systems.

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10. Network Operations

high Demand
Here's how Network Operations is used in NOC Technician jobs:
  • Provided network operations director with assistance in forecasting equipment ordering for field technicians.
  • Developed internal Asset Inventory Database and reconciled all assets within network operations.
  • Communicated and coordinated with second/third level Support and Network Operations Centers.
  • Network Operations technician including printing TBS database orders.
  • Monitor a 24x7x365 network operations center that includes eight different networks of Transport and Infrastructure DWDM and SONET systems.
  • Communicate with Field Engineers, LEC and other Network Operations group (Tier 3) to complete complex duties.
  • Respond to network activities, as required - this includes supporting SLA commitments between network operations and internal/external customers.
  • Worked as a contractor (Apex Communications) for ATT in the Network Operations Center Surveillance group.
  • Assisted in the development of policies and methods of procedures for the Network Operations and Provisioning Center.
  • Handled the daily monitoring and escalate the incident to Network Operations Engineer and/or Director when was needed.
  • Monitored Verizon Wireless cell and switching network of all alarms from a centralized Network Operations Center.
  • Work in Network Operations Center, resolving network issues with partners, vendors and/or third parties.
  • Network Operations As NOC Technician, proactively monitored and maintained a 10,000 mile fiber optic network.
  • Performed second tier NOC Technician support by working in a fast-paced, Network Operations Center.
  • Leaded network operations specialists by providing training and guidance, acting as supervisor as needed.
  • Monitored servers and interfaced for the job process in a Network Operations Center environment.
  • Network operations center Monitoring of large Wide Area Network with 45,000 + end users.
  • Assisted clients with cabling and wiring of equipment within the network operations center.
  • Briefed Network Operations Center (NOC) supervisors on all IP-related outages.
  • Contracted to work at the Baltimore Gas and Electric Network Operations Center.

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11. Linux

high Demand
Here's how Linux is used in NOC Technician jobs:
  • Implement Linux command line to maintain system infrastructure and administration.
  • Generated daily reports for basis of AIX, Linux, Dell, Domino and Exchange servers and TSM backup systems.
  • Perform basic Windows and Linux administration and provide tech support for site hardware as well.
  • Assumed role of Junior Admin for Windows, Linux, and web related alerts.
  • Install custom configured operating systems (Windows, Linux, and BSD).
  • Install and configure a wide variety of Linux distributions and Windows server versions.
  • Deployed new voice applications across both Windows and Linux based environments.
  • Experience with installing and maintaining a Windows and/or Linux computer.
  • Pulled logs on Linux and Windows environment servers.
  • Update software on Linux and Windows servers.
  • Installed Windows 2008 Server R2, Linux.
  • Experience with OS such as all Windows 7,8, XP, and VISTA, MAC, and Linux.
  • Performed 2nd tier support maintaining and troubleshooting of Linux, Solaris, Apache and Tomcat as well as Windows Servers.
  • Learned tasks that related to Exchange Admin, VMware specialists, System Administrator, and basic Linux admin work.
  • Experience with Linux, bash, Nagios, SiteMonster, and other network and server monitoring tools.
  • Monitor of network environments includes several proprietary systems and open source software such as Linux and Zabbix.
  • Support servers running Microsoft Windows Server, Ubuntu Linux, CentOS or VMWare ESX Server.
  • Worked on LINUX servers CentOS, created several BASH and Python scripts.
  • Monitored over 1,000 servers both Linux and Windows with Zabbix.
  • Web servers included IIS 5.x and 6.x (Windows) and Apache 1.x or 2.x (Linux/Solaris).

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12. Nortel

high Demand
Here's how Nortel is used in NOC Technician jobs:
  • Monitored and maintained all NORTEL central office equipment to ensure end users quality of service.
  • Analyzed alarms/network events and received escalations of Nortel domestic and international switches.
  • Supported Nortel CallPilot/Unity VM systems.
  • Provide Tier 2 level Switch support on Siemens EWSD and Siemens DCO, and Nortel DMS-10 and DMS-100 Wire-line switches.
  • Provide Tier I phone and e-mail support to various customers for their Cisco and Nortel Voice and Data equipment.
  • Programmed telephone switches such as Nortel DMS 500 switch to provide special features on customers voice lines.
  • Monitor Nortel Voice, Cisco Voice, and Cisco Data networks remotely utilizing various robust monitoring tools.
  • Provide on site technical support service in the field and to clients using Nortel Transport systems.
  • Provide engineering quotes on Nortel equipment and performed Project Management duties on some installation jobs.
  • Experienced with installation, commissioning, and testing of Nortel Networks Succession equipment.
  • Perform monitoring and testing on the Nortel RD6 digital microwave radio system.
  • Monitored alarms in Nortel DMS 100 and 500 switches.
  • Involve Nortel ETAS technical support if needed.
  • Monitor Nortel Passport Multi-service switches.
  • Facilitate positive customer experience through NOC functional support and cell site management via Ericsson, Nokia and Nortel OSS's.
  • monitored 7 US and 7 European NorTel DMS switch nodes and 2 Tekelec STP nodes with associated interconnect equipment.
  • Work directly with vendors in the achievement of higher Lucent 5ESS and Nortel DMS' network performance standards
  • Monitored five Nortel DMS-500 switches in NOC using Nortel's INM/Preside application on a HP-Unix platform.
  • Work with multiple switched networks: Nokia, Lucent, Nortel, Erickson and ZTE.
  • Monitored Nortel MTX, Ericsson AXE 10 switches.

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13. Internet

high Demand
Here's how Internet is used in NOC Technician jobs:
  • Coordinated trouble resolution and root cause analysis with vendors and internet peers/providers.
  • Monitored company website to ensure constant availability to internet customers.
  • Installed equipment for internet connections for commercial customers.
  • Monitor and troubleshoot satellites and customers internet Connections.
  • Provided broadband internet access for businesses.
  • Performed troubleshooting of internet related problems, using Cisco and Juniper routers, various switch types, and UNIX commands.
  • Provided extensive internet support for issues relating to web browsers such as Netscape 4.0, Internet Explorer 4.0 and 5.0.
  • Assist technicians with installation of modem internet Ethernet intranet cable and telephone service Send signal to analog and digital boxes.
  • Monitored Internet backbone, telephone circuits, dial-up, Cisco routers and Foundry switches for Internet connectivity.
  • Assisted large business WAN and Internet customer's with connectivity, performance, and configuration issues.
  • Call Internet Service Providers to troubleshoot customer outage and replace customer equipment if needed through RMA
  • Handled customer calls about their internet connections, networking, and telephone service.
  • Assisted customers with internet issues as well as performing router and switch troubleshooting.
  • Maintained network provisions for internet services throughout the United States.
  • Network Operations Technician for the largest Wireless Internet provider.
  • Perform Customer, Carrier and Internet Access troubleshooting.
  • Monitor Network for used for satellite internet service.
  • Assist remote locations with Internet connectivity issues.
  • Monitor Network/Internet for various retail clients.
  • Diagnose voice over internet protocol problems.

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14. Netcool

high Demand
Here's how Netcool is used in NOC Technician jobs:
  • Monitored network status via NetCool Monitoring System.
  • Monitored mail servers, DNS servers, and Web Hosting via NetCool ISM Application.
  • Verify operational status of SIPRNET networks via monitoring tools such as NETCOOL and SCOM
  • Alarm Monitoring and Network fault Management: Actively monitored network equipment and facilities ensuring prompt response to alarms via Netcool.
  • Used monitoring tools like Remedy, Sitescope, Big Brother, NetCool, and other in house products.
  • Assisted in resolving trouble tickets that came into our department, updated tickets with Remedy and Netcool.
  • Engaged in proactive and reactive network/systems via real time monitoring queue [Netcool] management and update.
  • Monitor alarms using Netcool for loss of connectivity for customer's telephony, video and modems.
  • Utilized NetCool, Netanalyst, OMC Viewer and NTM to complete daily tasks.
  • Utilized TTI monitoring utility(similar to Netcool) and Remedy ticketing system.
  • Monitor equipment over the network using tools such as Netcool and trace equipment.
  • Utilized NetCool and Cinas to assist in isolating network outages and trouble.
  • Network Monitoring tools Netcool, BMC Proactive Net, and AS400.
  • Monitored portal statistics via Big Brother, Mercury and Netcool.
  • Use Netcool, CiNAS, and Cacti network surveillance systems.
  • Monitor Network systems through Netcool for any connection failures.
  • Monitor Network alerts with Netcool.
  • Utilized Netcool Fault Management System to monitor and verify alarms on Covad network equipment and high cap circuits.
  • Used network monitoring tools such as: Netcool/InfoMatic, Calix, ServAssure, Big Brother and Cheetah.
  • Network Operations Center, SAIC Configuration and maintenance of HP OpenView NNM and Netcool Omnibus.

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15. Juniper

average Demand
Here's how Juniper is used in NOC Technician jobs:
  • Configured and monitored Juniper M20/M320/M7/M10 routers.
  • Gained and specialized in skills involving command line monitoring of Cisco/Juniper switches and routers of client network connections.
  • Work in a daily basis with Juniper, Cisco, HP and brocade routers and switches.
  • Advanced understanding of Routers and Switches(Cisco, Dell, Juniper).
  • Monitored Network and Backbone alarms using Cisco and Juniper Routers and switches.
  • Worked remotely with Switch Technicians to install Juniper PIC cards.
  • Experience with the equipment platforms, Juniper and Cisco.
  • Put through A+, Net+ and Juniper trainings culminating in the achievement of a high level Juniper Specialist certification.
  • Support by monitoring and identifying outages on Cisco devices, Juniper Routers, ATM Switches, and Starnet PDSN.
  • Collaborate with engineers in regards to Cisco, Juniper, and Brocade equipment and configurations.
  • Repair and triage of Juniper, Cisco, Bluecoat, and RF equipment.
  • Utilized Juniper routers to perform ping and arp tests across the network to ensure customer IPs worked on designated customer circuits.
  • Monitored, maintained and performed troubleshooting of customer's managed physical layer CISCO, Juniper and Netscreen routers.
  • Perform planned and emergency configurations for Cisco, Juniper, Fortigate, and Riverbed appliances.
  • Experience with Juniper, Alcatel, Cisco, Adva, and JSDU equipment.

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16. DS3

average Demand
Here's how DS3 is used in NOC Technician jobs:
  • Identify and work Alarms on the Level 3 infrastructure having to do with DS1 and DS3 circuits critical to customers.
  • Advanced knowledge of Troubleshooting DS1/DS3, Fiber & EoC (ADSL) circuits in a NOC environment.
  • Monitored MCI's nation-wide network to include DS3s, Light wave equipment, and Fiber Optics.
  • Coordinated repair with vendors on a multitude of circuit issues to include DS0 - DS3.
  • Worked closely with LEC's, International Carriers to troubleshoot DS1 & DS3 issues.
  • Provide remote test support on DS1/ DS3 circuits using Net Analyst software.
  • Managed the installation and maintenance of T1's and DS3's.
  • Monitored and implemented restore actions for all DS3/T3s on network.
  • Tested all incoming DS3's utilizing EdgeLink300 multiplexers.
  • Circuit testing and turn up DS0/DS1/DS3.
  • Completed frame relay, ISDN, T1, DS3, PRI, MPLS circuit cross connects and demarcation extensions.
  • Terminated cat5, cat6, T1's, DS3 and fiber SC, LC.
  • Maintain and remote testing of DS0, DS1, DS3, and SONET circuits.
  • Test and/or diagnose T1's, DS3's and hardware trouble.
  • Experience in using Netanalyst to test DS1's and DS3's across the MetroPCS Network.
  • Isolated and resolved DS0 thru DS3 circuit troubles using T-BERD test sets.
  • Monitored DS1 and DS3 and Sonet circuits using Cisco MGX8880 gateway and Sun Microsystems T5220 Tandem.
  • Entered trouble reports using WFA/Control for CLECs' problems with their DS0, DS1, or DS3.

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17. LAN

average Demand
Here's how LAN is used in NOC Technician jobs:
  • Received notification regarding standing alarms that may be caused by any planned or emergency maintenance.
  • Create remote modem configuration files, review transmission plans and validate modem configurations.
  • Respond to outages in accordance with business continuity and disaster recovery plans.
  • Assisted in planned maintenance activities as necessary.
  • Managed personal development plans and performance evaluations.
  • Monitor plant equipment controllers for temperature changes.
  • Develop telephony deployment plans and processes.
  • Utilize surveillance and monitoring systems.
  • Maintain the LAN which includes daily monitoring for system failures, performing daily data backups and network performance tracking.
  • Have to work closely with other internal groups such as AMO planning if we need to get issues resolved.
  • Contract work with a Cisco Gold Partner supporting customer s WAN, LAN, Wireless, and Voice networks.
  • Help OSS for creating BTS script at BSC via remote log-in to ensure target plan will be implemented.
  • Assist customers with proper LAN configuration with regards to public and Private IP addressing & routed protocol optioning.
  • Assisted in developing LAN/WAN networks, automated systems, servers, and a variety of hardware and software.
  • Resolved WAN and LAN connection issues and educated users on how to use networks and various software.
  • Plan, schedule and coordinate deployments for new alarm monitoring system with field technicians and their managers.
  • Provided maintenance of Digital Video surveillance, which kept all recorded activities for up to six months.
  • Diagnose possible load balancing F5 issues with customer LAN configurations as well as packet protocols within configurations.
  • Assisted in extensive phone testing for the migration of phone plans, rate plans, and IVR.
  • Network surveillance of 531 Central Offices/PoPs, and 8,000 intercity and 3,000 metro router miles of fiber.

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18. DNS

average Demand
Here's how DNS is used in NOC Technician jobs:
  • Created and configured DNS zones, web and e-mail domains, e-mail account creation, SPAM filters, exception lists.
  • Isolated single user issues for TWC Roadrunner residential & commercial DNS and other reported messaging issues.
  • Monitored for security issues with servers such as DNS, Spam, and Brute force attacks.
  • Provided technical support by in-website technical support, DNS, and high-quality emails.
  • Supported Linux based Mail, Web, and DNS servers.
  • Perform DNS Add/Change/Delete request and DNS trouble-shooting task.
  • Implemented DNS changes using VI Editor commands.
  • Build and maintain company DNS servers.
  • Maintain all DNS, SMTP, HTTP, POP3, SQL servers.
  • Provide customer assistance in setting up DNS records with various Registry and ensuring proper resolution within Broadwing's name servers.
  • Confirmed IP address and DNS path using Telnet * Executed incident alert procedures in a timely manner
  • Monitor backend network of clients Modifications to DNS and Network configurations Assist clients with backend networking support requests

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19. Unix

average Demand
Here's how Unix is used in NOC Technician jobs:
  • Log into Unix and Window Servers to verify that VOD titles are processing and provisioning over to the site.
  • Monitored specific areas, including UNIX systems, Windows systems, internal/external network systems, and remote locations.
  • Validate and monitor server/network alerts for UNIX, Windows, LINUX, and Cisco platforms.
  • Utilized UNIX commands, diagnosed network problems using common tools like trace-route and pings.
  • Diagnosed and repaired faults on various POS systems and UNIX servers.
  • Use of FreeBSD, Unix, Linux, and Windows environments.
  • Performed backup and image copies on IBM and UNIX platforms nightly.
  • Logged onto domestic and international UNIX-based DMS-250 and GSP-05 switches.
  • Work on IP networking including Linux and Unix operating systems.
  • Provide day-to-day system administration of local NOC UNIX workstations.
  • Monitor Windows, Unix, and Supercomputer systems.
  • Perform network and gateway changes via Unix OS.
  • Entered commands on UNIX Windows IBM platforms.
  • Mount file systems in UNIX/Linux.
  • Utilize tools such as Remedy, NetExpert, VTAG, and EBTA, Microsoft Office Suite, UNIX.
  • Maintained documentation and provided outage reports daily Provided X-windows and UNIX support.
  • Maintain bridge calls between the NOC, vendors, installers, customer care and Tier 4 Unix and Network oncall.
  • Escalated problems by contacting the various on-call staff of allplatforms that included UNIX, Mainframe, and Windows.
  • Administered, troubleshot, repaired, and installed Sun Solaris UNIX servers desktops, and stateless thin clients.
  • Improved tape library management through advanced use of UNIX and Networker tape database commands.

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20. Ethernet

average Demand
Here's how Ethernet is used in NOC Technician jobs:
  • Provision data and telephony products for customer use including fiber, GPON, Ethernet and copper.
  • Build out and design of Cisco Based switched networks using Ethernet and IP over Coax.
  • Experience with Layer-2 technologies including Ethernet, PPP, IEEE standard 802.1q VLAN tagging.
  • Verify operation of both TDM and Ethernet to Cell site transport types.
  • Patched up Ethernet ports, and Pots lines.
  • Performed VLAN builds around Metro Ethernet 2.0 rings.
  • Provision Ethernet over TDM on Overture equipment.
  • Retrofit Team Leader Install and upgrade Computer Data Center to new ethernet CAT 5 system standards.
  • Moved equipment from ethernet switch to gige switch to support customer growth.

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21. Active Directory

average Demand
Here's how Active Directory is used in NOC Technician jobs:
  • Support multiple domain environments with Active Directory.
  • Played a pivotal role in maintaining and enhancing functionality and performance of computer and user objects in Active Directory.
  • Use Active Directory users and computers for password resets and unlocks escalate anything that is not accessible.
  • Added, removed or updated user account information, reset passwords over the active directory.
  • Used remote tools to assist users from desktop to desktop using active directory.
  • Reset user passwords in Active Directory and provide after hours Help Desk support.
  • Utilized Active Directory and Directory and Resource Administrator (DRA).
  • Manage user accounts in Active Directory, Microsoft Exchange server.
  • Manage Active Directory (unlocking accounts, resetting passwords).
  • Recreated and cleaned users profiles using Active directory.
  • Team Viewer Active Directory experience.
  • Implemented and setup Active Directory.
  • Used Active Directory and Novell Identity Manager to track groups, users and servers.
  • Provide support by using tools such as Active Directory and Microsoft Exchange Console.
  • group policies in Active Directory.
  • Create, modify or delete user accounts on various systems such as Active Directory, Citrix, Kaseya, etc.
  • Improved customer's experience by installing Citrix Metaframe, Active Directory, and Window Server 2003 R2.

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22. Trouble Tickets

average Demand
Here's how Trouble Tickets is used in NOC Technician jobs:
  • Escalate trouble tickets according to established procedures to appropriate management levels, analyst and providers.
  • Performed troubleshooting to resolve carriers reported Trouble Tickets for domestic and international calls.
  • Escalate trouble tickets higher level engineers for further investigation.
  • Work customer trouble tickets until resolution primarily in FootPrints.
  • Utilize company error tracking systems to create trouble tickets, submit special request, and manage data collected from field technicians.
  • Assigned trouble tickets, managed trouble ticket queues, performed regular system maintenance, and kept users informed of status.
  • Initiate, update, track and close trouble tickets, creating and sending network alerts as needed to internal organizations.
  • Open, Escalated, Updated and Closed internal Remedy Trouble Tickets opened on a daily basis based on network outages.
  • Monitor network, open and respond to trouble tickets for customer trouble or network outages and troubleshoot to resolution.
  • Isolate network problems and respond to alarms and trouble tickets, and escalating to the correct groups to resolve.
  • Managed trouble tickets escalated by divisions and promptly resolved issues or escalated to tier2 to minimize subscriber impact.
  • Create and update trouble tickets using our Remedy ticketing system, and notify the region of Critical issues.
  • Determine which silo to assign tickets to for the ERC technicians who solve/work trouble tickets for the customers.
  • Created and responded to trouble tickets and progress by managing MS Access database used for NOC log entries.
  • Managed and edited trouble tickets through HP Solutions Desk and used WGM for Wells Fargo repair entitlement.
  • Generated trouble tickets utilizing Remedy tracking software; tracked and closed trouble tickets once issues were resolved.
  • Employed the ticketing system to ensure the proper preparation of trouble tickets on alarmed hardware and software.
  • Work with various local carriers to open up trouble tickets and manage to resolution of trouble.
  • Opened trouble tickets for various customers, answering incoming telephone calls, responding to network alarms.
  • Utilized on-line tools to open trouble tickets with AT&T, Verizon and other vendors.

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23. Alcatel

average Demand
Here's how Alcatel is used in NOC Technician jobs:
  • Utilized Alcatel INC and JDSU to monitor and test TDM and Ethernet circuits.
  • Perform preventive and corrective maintenance on Alcatel MDR-8000 and MDR-4000s, NT Tadiran, and Harris Constellation microwave radios.
  • Provided event and change management for an Alcatel based SONET and MPLS carrier backhaul network.
  • Trained by Sonus, Alcatel, Cisco, Tellabs, Tekelec, Corrigent, ECI, Turin and Nortel.
  • Performed all functions associated with the installation, commissioning and integration of all Alcatel-Lucent(ALU) wireless network equipment.
  • Utilize ALCATEL and NEC TL-1 commands to configure SONET and OC-12 network elements.

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24. Network Outages

average Demand
Here's how Network Outages is used in NOC Technician jobs:
  • Utilize company monitoring tools to proactively respond to potential market and network outages.
  • Communicated network outages to partners and via Incident management.
  • Documented all network outages using Remedy trouble ticketing system.
  • Rendered technical services in a Tier 2 NOC capacity, mitigating client issues ranging from network outages to MS Exchange administration.
  • Support TIER I/II TECHNICIANS by interfacing regularly to report on network outages, as well as network enhancements.
  • Document all network outages using existing trouble ticket system (Remedy), including timely updates and closure.
  • Provide national visibility to network outages for CORE, RAN, VAS, DATA & IP services.
  • Worked overflow for the NOC during serious network outages and was part of the disaster recovery team.
  • Acted as shift lead generating Shift reports, Network outages, Personnel accountability reports.
  • Worked closely with Sr. Network Engineers in diagnosing major network outages at various stores.
  • Document all network outages, calls, and solutions, in trouble ticket database.
  • Provide technical expertise in resolving network outages and chronic issues affecting KPI's.
  • Resolve all carrier network outages and issues affecting all national Mobility cell sites.
  • Engaged in network outage bridge calls to troubleshoot and resolve large network outages.
  • Provide remote support for all Network outages on the METROPCS cellular/wireless network.
  • Coordinated with other wireless carriers to trouble shoot and resolve network outages.
  • Keep current status of all network outages and pending solutions.
  • Work with internal and external departments to correct network outages.
  • Point of contact for scheduled and unscheduled network outages.
  • Provided detailed root cause analysis of network outages.

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25. VPN

average Demand
Here's how VPN is used in NOC Technician jobs:
  • Supported Customer facing teams for IP, IPVPN, VPLS, Metro Ethernet and Switched T1s over ATM.
  • Connect to End User VPN equipment through backup line to troubleshoot main broadband issues and problems.
  • Performed various additional duties such as Remote Access, NVPN and monitor network outages.
  • Utilized REACT to test/troubleshoot VPN/ MPLS /broadband circuits in an IP/MPLS network.
  • Worked with a Linux shell accessed most devices, through a VPN.
  • Implement secure VPN and RPN configurations and assure load balancing.
  • Assist customer base with problem resolution on VPN issues.
  • Configured email clients and VPN applications.
  • Utilized remote networking (LANWAN, Wireless, VPN access, and VOIP).
  • Service desk - Provide assistance to users with VPN connectivity/authentication.
  • Experience with and knowledge of networking, including switching, routing, VPNs, QoS and firewalls.
  • Refresh VPN tunnels and verify route setting with SSH sessions from a linux terminal.
  • Use Fortigate Network Security Appliances to monitor firewalls and to manage VPN's.
  • Work on the IP networking, MPLS, VPN, T1 circuit, 2 and 3 tier, configuration audits and market
  • Trained Hrvatski Telekom Helpdesk in Zagreb, Croatia on VPN IT network theory and implementation.

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26. ATM

average Demand
Here's how ATM is used in NOC Technician jobs:
  • Maintain all the TDM and ATM network equipment by upgrading and performing proactive maintenance.
  • Detect faults and modify settings for Marconi ATM switches and CISCO Ethernet Switches.
  • Performed, monitored and remotely tested ATM and Frame Relay networks.
  • Maintain and Monitor ATM, frame relay and dedicated data networks.
  • Configure customer CPE per Broadwing specifications for ATM/Frame, DSL, and Dedicated Private Line circuits, T1 and T3.
  • Experience with monitoring Core IP Network, ATM Network, Softswitch and associated equipment supporting hosted and managed services.
  • Performed troubleshooting on Multilink Frame Relay, point to point Frame Relay, and ATM networks.

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27. Sonet

average Demand
Here's how Sonet is used in NOC Technician jobs:
  • Assisted in program to converge NOC SONET, IP Data, and Voice personnel to streamline network operation functions.
  • Worked as a test and turn-up NOC technician to handle all aspects of T- Carrier and SONET level testing.
  • Supported remote teams during installation, maintenance and turn-up of SONET transport systems.
  • Provision and test SONET optical transport equipment and digital cross connect equipment.
  • Worked NOC center interpreting Alarms on their SONET network.
  • Monitored and provided 2nd level support for Telpro Technologies fiber optic network (SONET).
  • Maintain SONET Backhaul network for several Wireless Providers.

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28. SLA

average Demand
Here's how SLA is used in NOC Technician jobs:
  • Maintain device reporting so that customers are provided with accurate site availability information to fulfill SLA.
  • Follow standards, policies and procedures for meeting service SLAS through the interaction with internal and external stakeholders of the system.
  • Work with Translation, Network Engineering and Circuit Order group to verify service install and service restoration per SLA contracts.
  • Provided tier I diagnostics and referred issues to field assets in observance of SLA, and USC procedural metrics.
  • Assist in identifying the cause of failures, escalations and recording all failures and alarm messages within agreed SLA.
  • Worked 24X7 schedules in fast paced time critical NOC environment to meet SLA's and department expectations.
  • Test and turn up new facilities, handle all the related translations including voice and data.
  • Escalated issues to Tier 2/3 support - NOC/ITOC engineer according to customer's SLA.
  • Escalate issues to systems, networking & engineering as necessary to meet SLA's.
  • Identified, coordinated repairs and resolved network faults relating to routing and translation deficiencies.
  • Initiate and provide development resources to staff to ensure department meets SLA's /KPI's
  • Performed Tier I support, troubleshooting and translation in the DMS 250 switch.
  • Ensured SLA requirements were met for key T-Mobile and Verizon Wireless carrier accounts.
  • Handle incoming tickets in Service Now according to priority and SLA agreements.
  • Worked with DSLAM field engineers in testing and diagnosing DSL technical issues.
  • Worked with Service Desk Team to resolve customer issues per SLA.
  • Assure adherence to operational SLA's, work plans and requirements.
  • Perform trunk administration, translation and call routing.
  • Meet SLA while investigating an outage.
  • Work with PRI circuits and translations.

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29. Phone Calls

average Demand
Here's how Phone Calls is used in NOC Technician jobs:
  • Manage over six hundred telephone calls per month related to network issues using the CISCO IP Phone System.
  • Respond to emails, phone calls, and tickets to resolve issues in the network.
  • Answer inbound phone calls from regional teams and LEC/vendors to bring resolution to tickets.
  • Initiate and answer field and switch phone calls and verify alarm condition.
  • Handled phone calls and e-mail correspondence with customers.
  • Answered incoming telephone calls to the NOC.

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30. Verizon

low Demand
Here's how Verizon is used in NOC Technician jobs:
  • Shift lead responsible for analysis, diagnosis, and resolution of customer and network troubles in the Verizon Long Distance Network.
  • Worked with vendors such as Verizon and ATT to restore service to cell phone towers that were out of service.
  • Monitor the performance of Verizon 1xEVDO, 3G and 4G/LTE cellular sites in various regions of the United States.
  • Provide network support in a 24x7 environment that monitors and troubleshoot Verizon Fast Packet and FTTP Video Network.
  • Worked with AT&T, Verizon and other Telecommunications Vendors to resolve Telecommunication problems.
  • Worked closely with reps from HP, Microsoft, Verizon etc.
  • Provide Tier one support for the Verizon Wireless Data network.
  • Monitor Verizon Wireless 3G/4G network.
  • Worked with vendors not limited to Verizon, AT&T, Qwest, Century Link, Frontier, and others.
  • Used multiple ticketing systems: Clarify, Qwest Portal, ATT direct, and Verizon Business.
  • TOP 5 Performer EVERY month in the Verizon Wireless NOC meeting company metrics.
  • Reported and escalated Network trouble to Qwest, ATT, and Verizon.
  • Work closely with vendors AT&T, Verizon, Tata, and Avaya to resolve network problems.

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31. Hardware Issues

low Demand
Here's how Hardware Issues is used in NOC Technician jobs:
  • Worked with Field Technicians remotely to resolve hardware issues and perform maintenance.
  • Diagnosed and repaired PC hardware issues.
  • Trouble Shot software and hardware issues.
  • Engaged engineering teams for advanced troubleshooting; gathered, tracked and analyzed hardware issues that was important to network availability.
  • Initiated and managed the resolution of software and hardware issues within numerous departments across the company.
  • Request information about software and hardware issues and document all concerns.

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32. Network Elements

low Demand
Here's how Network Elements is used in NOC Technician jobs:
  • Test, turn-up and acceptance of new network elements and facility environmental alarm verification.
  • Monitor and support critical managed network elements using real-time alarming of network fault notification.
  • Assisted field technicians with internal network elements troubleshooting.
  • Coordinate maintenance activities on multiple network elements.
  • Maintain control of all network elements within customers wireless communication network via the Network Operation Center (NOC) support platform.
  • Perform software upgrades to the various network elements and participate in the change process to add or remove network elements.
  • Implement software upgrades to network elements as required and participate in the change process to add or delete network elements.
  • Diagnose and correct network elements such as switches, cells, repeaters and other wireless equipment.
  • Conduct corrective and preventive maintenance to ensure optimum performance of all switch and network elements.
  • Perform Operations Checks and other regular routines on all network elements.
  • Monitored Secure Wireless Broadband IP network elements on a 24x7x365 schedule.
  • Experienced in transport network elements and high bandwidth circuits.
  • Provision network elements for installation and change requests.
  • Initiate data performance reports for new network elements.
  • Support commissioning and acceptance of new network elements.
  • Major Responsibilities for the NOC include providing monitoring support and trouble resolution for the iDEN network elements in Layers 1-4.
  • Initiate data performance reports for new network elements in the Wi-max 3G & 4G environments.
  • Support Iden & CDMA network elements on the Lucent Switch platforms.

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33. Setup

low Demand
Here's how Setup is used in NOC Technician jobs:
  • Assisted customers with e-mail setup for mobile and desktop, mailing lists, mail forwarding, aliases, bounce back e-mails.
  • Verified the VSAT remote setup before shipping to customer by configuring and testing remote earth station equipment.
  • Assisted the NOC Systems Administrator with setup and maintenance of NOC monitoring systems.
  • Assisted in the setup of windows based Steel Belted Radius servers.
  • Informed technicians on network related issues with customers' setups.
  • Replaced Server and Setup server racks when required.
  • Traveled to customer sites to setup seed drives when needed.
  • Conducted Thinq staff training for software/hardware setups.
  • Help setup KVM devices for use.
  • Racked and setup HP/Dell/Appro Blade Servers.
  • Check DCHP Server's and setup Static IPs.
  • Experienced in setup and troubleshooting VMware ESXi servers with several guests each.
  • Worked on Asigra Backup software to setup Xilocore backups.
  • Used cloudbased Cisco Meraki to setup job sites and troubleshoot connectivity issues with access points and Palo Alto firewall.

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34. Mpls

low Demand
Here's how Mpls is used in NOC Technician jobs:
  • Layer 2 switching, layer 3 routing and WAN technologies including MPLS, ADSL.
  • Experience with sub netting MPLS VLANS.
  • Monitor redundant broadcast fiber satellite up-links, including dark fiber and MPLS connections between global network facilities.
  • Assisted with circuit turn-ups and maintenance (MPLS, MetroE, and Private Line).
  • Implemented wide area network solution using VPN and MPLS technologies to interconnect remote offices.
  • Cut failure rates by migrating to SIP over MPLS from circuit-switched platform.

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35. Telco

low Demand
Here's how Telco is used in NOC Technician jobs:
  • Managed escalations to Telco management.
  • Interfaced with customers, vendors, partners, and Telco carriers to understand and resolve technical issues.
  • Worked chronic tickets with junior members of team and help local telco find a resolution to issues.
  • Notified proper switch or cell technicians of trouble and opened / maintained trouble tickets with Telco.
  • Contacted the local telco, power, or company tech depending on what the issue was.
  • Open trouble tickets with telco providers, mainly Verizon business and push trouble for resolution.
  • Monitor, test, pull PMs, cooperative testing, reaching out to LEC/Telco.
  • Reported outages to field technicians, commercial power companies, Telco personnel and management.
  • Create, update and escalate T1 trouble tickets with telco and other vendors.
  • Evaluate and isolate all customer site power or Telco related alarms.
  • Interfaced well with Telco providers and CLEC's for outage resolution.
  • Work extensively with Telco's and MSO and/or FT to resolution.
  • Use React test equipment to effectively troubleshoot and resolve Telco issues.
  • Follow escalation procedures for the Telco when issues are not resolved.
  • Worked with Telco and customer until issue was resolved.
  • Work with telco vendors on outages until resolution.
  • Escalate externally to Telco as well as internally.
  • Open trouble tickets with telco.
  • Communicate outages to management, notify appropriate field personnel, telco companies, customer care and escalation of customer trouble reports.
  • Interfaced with Telco in restoring T1's and escalated with various LECs to restore circuits.

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36. Solarwinds

low Demand
Here's how Solarwinds is used in NOC Technician jobs:
  • Perform infrastructure monitoring for company production systems using SolarWinds Orion and implement restart/recovery procedures as necessary.
  • Performed training to new/junior technicians on SolarWinds / CopperEgg monitoring and troubleshooting steps.
  • Monitor service provider network for outages and connectivity issues utilizing tools such as HP OpenView and SolarWinds Orion.
  • Use BMC, VERITAS, HP OpenView, and SolarWinds Orion programs for customer monitoring.
  • Monitor network and servers using OVO, NNM and SolarWinds.
  • Monitored SolarWinds for LAN/WAN health.
  • Monitored Network Operations using Solarwinds.
  • Verify alerts of systems using ping and other monitoring tools, HP Network Node Manager, and Orion solarwinds.
  • Utilized Solarwinds to gather and observe network statistical data to file performance reports for customers and superiors.
  • Monitor Windows server and VMware via SolarWinds Orion NPM and SAM.
  • Trouble Shooting and Monitoring Solarwinds and Oracle.
  • Monitor the network using Solarwinds.
  • Respond to alerts generated by multiple monitoring systems to include Solarwinds Orion, HP Openview, and One Control.
  • Monitor game servers across the globe using tools like Nagios, Tableau & Solarwinds.
  • Administered monitoring tools such as Nagios, Orion Solarwinds, and Oracle Enterprise Manager.
  • network utilizing HP Openview and Solarwinds applications.
  • Resolve any monitoring issues using SNMP/Solarwinds Reset passwords for several helpdesk clients.
  • Utilize SolarWinds for monitoring network for faults Respond to customer request Troubleshoot LAN/WAN issues Document incidents Provide root cause analysis of faults
  • Used various network monitoring tools to include Solarwinds, Netflow, iDirect and ticketing systems such as Connectwise.
  • Network Element Monitoring Software & Hardware: Solarwinds, Silverback, Big Brother, and Unicenter.

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37. DSL

low Demand
Here's how DSL is used in NOC Technician jobs:
  • Promoted to 2nd Tier Technician for DSG and NOC for ADSL Connectivity.
  • Handled in-bound trouble calls for DSL services from field technicians.
  • Diagnosed and troubleshoot WAN SDSL, and IDSL circuits.
  • Provisioned and configured clients for DSL networks.
  • Provided Tier 2 support for XDSL services.
  • Connected and disconnected ADSL and POTS circuits.
  • Wired ADSL lines and tested for synchronization.
  • Maintained Northpoint Communications XDSL network.
  • Implemented, and managed Dial-Up lines, ADSL and SDSL broadband connections supporting Integra's home and business class customers.
  • Maintained network nodes such as Copper Mountain DSL Multiplexors (SDSL, IDSL, ADSL).
  • Promoted to ADSL Help Desk Technician.Technical Environment: Windows 98/NT, MAC, Aelera, Blue Call Log and Remedy.

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38. Frame Relay

low Demand
Here's how Frame Relay is used in NOC Technician jobs:
  • Functioned as a team player in the MCI/WorldCom Frame Relay Network Maintenance Center.
  • Managed and maintained the fiber optic systems, satellite communications systems, microwave networks, and the frame relay network.
  • Provided technical support for the Credit Union Service Division's migration to Frame Relay.
  • Maintained CISCO system network elements, frame relay, ATM and switched networks.
  • Provided second level support for frame relay and the Sync Research FRAD's.
  • Managed customer WAN networks involving IP, FRAME RELAY and ATM.

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39. DS1

low Demand
Here's how DS1 is used in NOC Technician jobs:
  • Provided comprehensive analysis of testing and troubleshooting results on DS1, T1 circuits.
  • Preformed on high capacity circuits to include DS1 and above.
  • Test and turn-up DS1 spans to our excel switch.
  • Completed trouble tickets on DS0, DS1 circuits.
  • Test and turn-up ds1-0c192 circuits.
  • Test and turn up of circuits ranging from DS1 to OC48.
  • Mapped Cisco Cerent OC12 cross connects down to DS1 level.
  • Trouble shot DS1/DSL circuits, tested head to head with the LEC.

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40. Network Devices

low Demand
Here's how Network Devices is used in NOC Technician jobs:
  • Configured all network devices to comply with current configuration status.
  • Perform regular preventative and corrective maintenance to network devices.
  • Install Network Devices, Run Network Cables (Fiber and Copper) In The Data Center.
  • Performed remote hands for customer servers, infrastructure servers and network devices, router configurations.
  • Configure the Simple Network Transport Protocol on network devices and servers to facilitate monitoring.
  • Assisted technicians with maintenance and upgrade of network devices.
  • Monitor & Manage network devices using Solar Winds.
  • Monitor all backbone links and network devices.
  • Provision all network devices for new customers.
  • network devices and chassis, cable modems and MTAs, DSL modems, DSLAMs, and a CLASS 5 voice switch.

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41. Tellabs

low Demand
Here's how Tellabs is used in NOC Technician jobs:
  • Perform provisioning and circuit mapping on Tellabs 532, and digital cross connect systems.
  • Completed Tellabs 5500 System Overview, System Language and System Architecture courses.
  • Monitored and diagnosed fiber optic problems via Lucent Wavestar CIT and Lucent INC Exceed, ONM Preside and Tellabs DCS EMS.

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42. Dacs

low Demand
Here's how Dacs is used in NOC Technician jobs:
  • Add site/circuit info to the DACS for turn up.
  • Work includes DACS, MUX, voice switches, and edge router troubleshooting.
  • Worked in translations on the Lucent 5ess switches, DACS, building and troubleshooting thousands of circuits/trunks.
  • Test T1s to loopbacks at DACS, CSU, or Smart jack to isolated trouble.
  • Performed testing on T1s from DACS using Netanalyst, Centest, Navigators, and BERT testing from routers.
  • Work with various transport network equipment such as the Tellabs 5500 DACS and Alcatel 1631 DACS.
  • Performed diagnostics by retrieving performance statistics on T1s and T3s from Enventis' DACs.
  • Mapped DS1 cross connects in Alcatel, Adtran, and Titan DACS platforms.
  • Monitored and maintained Nextel's DACS' i.e.
  • Utilized: Cisco 7200 routers & 6700 DACS: Terayon 8000 MainSail; Adtran 4300/ MX2800 multiplexers; Eastern Research DNX.
  • Work with Navigators, Adit 600, Lucent and Alcatel DACS, Fuji Multiplexers and 5ESS Switches.
  • Utilize Navis Optical GUI interface to log into TITAN Dacs 5500's and using TL1 for configuration.
  • Utilized assortment of commands to monitor performance of Titan 5500, Alcatel, Lucent, and Nortel Dacs and Switches.

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43. Ericsson

low Demand
Here's how Ericsson is used in NOC Technician jobs:
  • Position only required during the addition of an Ericsson MSC 5000.
  • Monitored LTE via Ericsson Alarm List Viewer.
  • Monitored EVDO via Ericsson C-EMS.
  • Monitor Cell site platform, Ericsson MSC DMS/cell site equipment, Lucent 5E MSC / cell site equipment.
  • Work specifically with Lucent switches and technology, and Ericsson LTE (4G) technology.
  • Monitor and troubleshoot outages on the Ericsson LTE network and the Lucent EVDO network.
  • Launched Lucent BTS for the D.C. market and Ericsson BTS for Boston.
  • Experience with Ericsson GSM and UMTS, Nokia, Siemens, Lucent UMTS.
  • Maintained Ericsson GSM Equipment, BSC's and MSC's Facility testing using Net Analyst Maintained and installed Multiplexer equipment.

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44. T-1

low Demand
Here's how T-1 is used in NOC Technician jobs:
  • Utilize Remote T-1 Testing System Net Analyst to Test with Vendors and/or for Trouble shooting purposes on all T-1 issues.
  • Monitored and troubleshot T-1, DS3, OC3 - 192 circuits, and digital cross- connects.
  • Use React to test cell site T-1's in accordance with current testing procedures.
  • Open trouble tickets with T-1 carriers, follow up, and verify completed work.
  • Worked with the Central Office to configure and test T-1's for customers.
  • Investigated and resolved problems on T-1 and T-3 circuits and transmission lines.
  • Install, turn-up and test DSL modems and T-1 routers and circuits.
  • Monitored customers T-1 circuits throughout all 9 southeastern states.
  • Provision tested and turned up T-1 and T-3.
  • Utilize Remote T-1 Testing System.
  • Coordinated troubleshooting procedures for T-1/DS3, OC3, OC12, OC48 and OC192 lines.
  • Trouble shot DS-0,1 and T-1.
  • Administer Tellabs Titan 5500 Digital Cross Connector (DAC's) to connect and monitor T-1's between BSC's and B
  • Maintain T-1 links from workstations @ the Noc for GSM sites out in the Field.
  • Monitored and did troubleshooting on E911 circuits nationwide on a T-1 level, monitoring Sonet circuits through an OC-192 level.
  • Performed Routing on DEX-600 and 600-E Switches and SCPs * Provisioned all Dedicated T-1, IMT, FGD and SS7 Trunks.
  • Utilize Lucent 5E, Nortel/Ericson Huawei, and Netcool platforms to monitor base stations and associated T-1 circuits in CDMA/EVDO network.

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45. ISP

low Demand
Here's how ISP is used in NOC Technician jobs:
  • Experience with coordinating Cisco dispatches to replace defective equipment, including working remotely with field technicians to properly configure equipment.
  • Arrange and coordinate domestic and international technician dispatches to customer sites.
  • Coordinate and dispatch issues between all departments associated with operations.
  • Perform analysis, notification and trending of ticket escalation dispositions.
  • Worked with Technical Support technicians and ISP/NSP agents, identified if a CPE or network issue, and investigated network issues.
  • Responded to alarms by the trouble shooting of problems on the network via dispatching technicians with the Remedy Action Management System.
  • Evaluate, troubleshoot and repair network elements based on accepted performance parameters, coordinate dispatches and work closely with field technician.
  • Monitor network health and stability for the two public ISP networks which deliver IP connectivity and MPLS transport to customers.
  • Answered inbound calls from customers, opened trouble tickets, and assigned to remote engineers and dispatched technicians when necessary.
  • Monitor nationwide 4G WiMAX ISP network and respond to any network alarms, from site level to Core issues.
  • Trained and assisted level I NOC technicians with test and turn-up issues, dispatched field technicians to customer sites.
  • Log incidents, create, complete and prioritize tickets, also provide resolutions to first level calls and dispatch.
  • Work with dispatchers, CSSR's, technical support personnel, Telephony and ISP's to resolve network problems.
  • Opened and dispatched cases for Access group issue and support local, long haul providers in restoration of service.
  • Perform scheduled provisioning changes to include Parameter File for PSAP (Public Safety Answering Point) data display.
  • Manage, validate and change what data is being displayed at the PSAP (Public Safety Answering Point)
  • Coordinated with ISP vendors to track and repair problems on T1 lines being used for data and voice.
  • Excelled at both tier 1 and tier 2 customer support for internal LAN and external ISP customers.
  • Generated, trouble shoot, and supervised the completion of reported trouble tickets by dispatching field technicians.
  • Provide support to IT field support personnel, dispatch field support personnel and contractors as well.

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46. T3

low Demand
Here's how T3 is used in NOC Technician jobs:
  • Configured DSU interface bandwidth levels to T3 circuit's to facilitate bandwidth requests made by Morgan Stanley project managers and customers.
  • Worked with a variety of Local Exchange Carriers to provide test assistance for new T1 and T3 carrier circuits.
  • Respond to T1, T3 and trunk group failures by reporting the trouble to the appropriate carrier.
  • Opened trouble tickets with ILEC and Carriers on all troubled T3 and T1 high cap circuits.
  • Monitored Mainframe, issue JES commands for system updates Monitored T1/T3 alarm with MAXM software.
  • Provided test assistance to a variety of telecommunication carriers on T1 and T3 transport circuits.
  • Work closely with internal departments such as T3 groups and switch services.
  • Check for T3 errors and/or possible T3 down.
  • Test and diagnose circuit such as T1, T3, voice/data and fractional 128k, 256k, etc.
  • Completed connections on cat3/5/5e punchdown blocks for jack installs.
  • Test, turn-up, and maintain T1, T3, OC3 circuits between Central office DSL Mux equipment and WAN switches.

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47. BGP

low Demand
Here's how BGP is used in NOC Technician jobs:
  • Monitor BGP and OSPF and run show command to make sure all interface are up, and all connection are up.
  • Perform builds, moves, adds, changes, and deletions of BGP prefix list, authentication, and configuration.
  • Implemented change request through working knowledge of BGP, EIGRP, OSPF, and static route protocols.
  • Perform various network related tasks and troubleshooting various protocols like RIP, OSPF, & BGP.
  • Maintained systems running OSPF, EIGRP, BGP, MPLS and other routing protocols.
  • Verify configurations and troubleshoot routing protocols (EIGRP, OSPF, BGP).
  • Configured MGCP/SIP Routing Protocols, RIP, BGP.
  • Supported protocols and services are OSPF, BGP, ATM, VTG, VRF, PVC, MPLS, and L2TP.
  • Open System Interconnect (OSI) Model and Routing protocols (BGP, OSPF, RIP, EiGRP, IGRP).
  • Implemented and configured IP Routing Protocols: OSPF, EIGRP, RIPv2, BGP.

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48. HP Openview

low Demand
Here's how HP Openview is used in NOC Technician jobs:
  • Utilized HP OpenView to monitor production network
  • Used HP OpenView to monitor the network for faults and notify the proper fix agent for a swift resolution.
  • Used commercial off the shelf monitoring tools (HP Openview) to monitor the client's IP network.
  • Monitored and troubleshot customers' networks via HP OpenView, Fusion Point, ARPS, and Visionael.
  • Utilize HP Openview and other resources to locate and correct network trouble.
  • Utilized ETMS, MASTARS, ITS, HP Openview.
  • Monitored all network systems and servers via HP Openview to ensure 100% uptime.
  • Utilized various network management tools and applications, including Nagios, Hp openview, Watchdog Remedy, BMC Patrol and Siebel.
  • Experience with Strataview/CISCO Multi-band IGX 8000 ATM switching technologies, Cylink encryption devices, CISCO Works 2000, and HP Openview.

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49. Adtran

low Demand
Here's how Adtran is used in NOC Technician jobs:
  • Work with Adtran SIP/TDM converter equipment.
  • Used high end Adtran devices.
  • worked with fujitsu, adtran ta5000, cisco transport controller.

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50. SS7

low Demand
Here's how SS7 is used in NOC Technician jobs:
  • Assisted in the training and transitioning of duties of SS7 to NMOC in Falls Church, VA. References are available upon request
  • Managed proactive network monitoring, repair, and maintenance for TDM, SS7, VoIP, and DWDM platforms.
  • Initial contact via Telephone to provide technical assistance to internal or external users in a SS7 environment.
  • Monitored and dispatched on all MMS, SMS and SS7 links accordingly to the appropriate personnel.
  • Worked issues related to digital trunking circuits, SS7, STP, and SCP.
  • Monitor and implement restore actions for 5E & DMS switch SS7 related outages.
  • Initial trouble isolation for the SS7 network utilizing HP OpenView.
  • Monitored SS7 switch links and provided call traps.
  • Developed knowledge of the PSTN, SS7, IP, RIP, & static routing.
  • Test, Turn up & monitoring of SS7 links in the ATX network.
  • Rate plans, normalization, SS7 links, GY, MSC.
  • Monitored incoming and outgoing terrestrial traffic thru a SS7 switch.

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20 Most Common Skill for a NOC Technician

Customer Service12.2%
Troubleshoot10.5%
Routers10.4%
Network Printers7.1%
Windows XP6.2%
Technical Support5.8%
T15%
Tcp/Ip4.9%

Typical Skill-Sets Required For A NOC Technician

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
7.9%
7.9%
2
2
Troubleshoot
Troubleshoot
6.9%
6.9%
3
3
Routers
Routers
6.8%
6.8%
4
4
Network Printers
Network Printers
4.6%
4.6%
5
5
Windows XP
Windows XP
4%
4%
6
6
Technical Support
Technical Support
3.8%
3.8%
7
7
T1
T1
3.2%
3.2%
8
8
Tcp/Ip
Tcp/Ip
3.2%
3.2%
9
9
Voip
Voip
2.8%
2.8%
10
10
Network Operations
Network Operations
2.7%
2.7%
11
11
Linux
Linux
2.6%
2.6%
12
12
Nortel
Nortel
2.4%
2.4%
13
13
Internet
Internet
2.2%
2.2%
14
14
Netcool
Netcool
1.9%
1.9%
15
15
Juniper
Juniper
1.8%
1.8%
16
16
DS3
DS3
1.7%
1.7%
17
17
LAN
LAN
1.7%
1.7%
18
18
DNS
DNS
1.7%
1.7%
19
19
Unix
Unix
1.6%
1.6%
20
20
Ethernet
Ethernet
1.6%
1.6%
21
21
Active Directory
Active Directory
1.5%
1.5%
22
22
Trouble Tickets
Trouble Tickets
1.5%
1.5%
23
23
Alcatel
Alcatel
1.5%
1.5%
24
24
Network Outages
Network Outages
1.4%
1.4%
25
25
VPN
VPN
1.4%
1.4%
26
26
ATM
ATM
1.4%
1.4%
27
27
Sonet
Sonet
1.3%
1.3%
28
28
SLA
SLA
1.3%
1.3%
29
29
Phone Calls
Phone Calls
1.3%
1.3%
30
30
Verizon
Verizon
1.3%
1.3%
31
31
Hardware Issues
Hardware Issues
1.2%
1.2%
32
32
Network Elements
Network Elements
1.2%
1.2%
33
33
Setup
Setup
1.2%
1.2%
34
34
Mpls
Mpls
1.2%
1.2%
35
35
Telco
Telco
1.2%
1.2%
36
36
Solarwinds
Solarwinds
1.2%
1.2%
37
37
DSL
DSL
1.1%
1.1%
38
38
Frame Relay
Frame Relay
1.1%
1.1%
39
39
DS1
DS1
1.1%
1.1%
40
40
Network Devices
Network Devices
1.1%
1.1%
41
41
Tellabs
Tellabs
1%
1%
42
42
Dacs
Dacs
1%
1%
43
43
Ericsson
Ericsson
1%
1%
44
44
T-1
T-1
1%
1%
45
45
ISP
ISP
0.9%
0.9%
46
46
T3
T3
0.9%
0.9%
47
47
BGP
BGP
0.9%
0.9%
48
48
HP Openview
HP Openview
0.9%
0.9%
49
49
Adtran
Adtran
0.9%
0.9%
50
50
SS7
SS7
0.9%
0.9%

12,591 NOC Technician Jobs

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