What does a noc technician do?
A NOC (Network Operations Center) technician is responsible for providing the highest customer service by resolving the customers' technical and network issues that affect the performance and stability of the systems operations. NOC technicians diagnose system failures and create support tickets for immediate troubleshooting. They also assist the system engineers in upgrading the network infrastructure and configuration to prevent system downtimes and operational delays. A NOC technician must have excellent communication and organizational skills, especially in identifying technical solutions and achieve the best customer satisfaction for system services.
Noc technician responsibilities
Here are examples of responsibilities from real noc technician resumes:
- Manage troubleshooting for user side computer and Novell problems.
- Manage windows server network configuration, disks and storage access requests.
- Manage and administer VPNs using PPTP and GRE tunneling with TACLANE and FASTLANE encryption.
- Install, setup, configure, manage and maintain desktop, laptop, and server equipment for multiple clients.
- Manage core-network including all Cisco infrastructure elements including firewalls and perimeter routers.
- Engineer and manage creation of co-registration Java modules for integration with Akamai streaming servers.
- Analyze operation of data center equipment, such as servers, routers, switches, chillers, power generators, etc.
- Perform access request and system monitoring in a windows and UNIX environment.
- Be proficient in multiple IOS environments including, cisco, juniper, arris, and casa.
- Experience in routing protocols like OSPF, BGP, and standby protocols like HSRP and VRRP application in the routers.
- Perform troubleshooting/configuration on network routers and switches.
- Utilize BCM 50 and Nortel BCM 400.
- Provide VMware support and knowledge.
- Install various OS' and software applications.
- WAN and LAN infrastructure understanding and documentation.
Noc technician skills and personality traits
We calculated that 10% of NOC Technicians are proficient in Customer Service, Troubleshoot, and Network Operations. They’re also known for soft skills such as Detail oriented, Interpersonal skills, and Leadership skills.
We break down the percentage of NOC Technicians that have these skills listed on their resume here:
- Customer Service, 10%
Minimized customer service failures through monitoring and troubleshooting of data circuit issues and signaling service routing.
- Troubleshoot, 9%
Monitored television signals to troubleshoot any audio and/or video problems that may have arisen, to assure customers received clarity picture.
- Network Operations, 5%
Develop documentation on standards and troubleshooting processes to improve overall efficiency and productivity of network operations personnel.
- Switches, 5%
Performed troubleshooting/configuration on network routers and switches.
- Technical Support, 4%
Provided technical support to field technicians, including accurate alert and diagnostic information on trouble severity and restoration indications.
- Routers, 4%
Monitored switch activity by accessing network routers and identifying and isolating issues.
Most noc technicians use their skills in "customer service," "troubleshoot," and "network operations" to do their jobs. You can find more detail on essential noc technician responsibilities here:
Analytical skills. For certain noc technician responsibilities to be completed, the job requires competence in "analytical skills." The day-to-day duties of a noc technician rely on this skill, as "administrators need to evaluate networks and systems to make sure that they perform reliably and to anticipate new requirements as customers’ needs change." For example, this snippet was taken directly from a resume about how this skill applies to what noc technicians do: "utilized solarwinds to gather and observe network statistical data to file performance reports for customers and superiors. "
Communication skills. Another crucial skill for a noc technician to carry out their responsibilities is "communication skills." A big part of what noc technicians relies on this skill, since "administrators must describe problems and their solutions to non-it workers." How this skill relates to noc technician duties can be seen in an example from a noc technician resume snippet: "maintained, operated and monitored voice & data equipment to include telecommunication nodes. "
Multitasking skills. Lastly, "multitasking skills" is an important element of what a noc technician does. Noc technician responsibilities require this skill because "administrators may have to work on many problems and tasks at the same time." This resume example highlights how noc technician duties rely on this skill: "used multitasking and knowledge in unix and aol proprietary systems while working individually in an overnight setting. "
The three companies that hire the most noc technicians are:
- CCI Systems58 noc technicians jobs
- AT&T40 noc technicians jobs
- Robert Half6 noc technicians jobs
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Compare different noc technicians
Noc technician vs. Information technology technician
An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues. They also provide technical support such as troubleshooting, navigation, and even system upgrades. Furthermore, an information technology technician can choose whether to work for a company or independently.
These skill sets are where the common ground ends though. The responsibilities of a noc technician are more likely to require skills like "network operations," "routers," "rf," and "juniper." On the other hand, a job as an information technology technician requires skills like "desk support," "computer system," "network printers," and "sql." As you can see, what employees do in each career varies considerably.
Information technology technicians tend to make the most money working in the finance industry, where they earn an average salary of $66,881. In contrast, noc technicians make the biggest average salary, $56,227, in the professional industry.The education levels that information technology technicians earn slightly differ from noc technicians. In particular, information technology technicians are 0.0% more likely to graduate with a Master's Degree than a noc technician. Additionally, they're 0.0% less likely to earn a Doctoral Degree.Noc technician vs. Information systems technician
An information systems technician is responsible for maintaining the efficiency of various network systems' performance. Information systems technicians provide network troubleshooting, upgrading systems for optimization, maintaining the security of databases, managing the interaction of networks, and inspecting and troubleshooting system inconsistencies. Additional duties include creating network designs based on clients' specifications, configuring software and hardware applications, and creating reports on system issues and resolutions. An information systems technician must have excellent knowledge of information systems procedures, programming languages, detecting malfunctions, and making resolutions promptly.
Each career also uses different skills, according to real noc technician resumes. While noc technician responsibilities can utilize skills like "network operations," "switches," "routers," and "rf," information systems technicians use skills like "desk support," "computer system," "user support," and "network printers."
Information systems technicians earn a higher average salary than noc technicians. But information systems technicians earn the highest pay in the government industry, with an average salary of $63,116. Additionally, noc technicians earn the highest salaries in the professional with average pay of $56,227 annually.In general, information systems technicians achieve similar levels of education than noc technicians. They're 1.3% more likely to obtain a Master's Degree while being 0.0% more likely to earn a Doctoral Degree.Noc technician vs. Technical support technician
Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a noc technician is likely to be skilled in "troubleshoot," "network operations," "switches," and "routers," while a typical technical support technician is skilled in "patients," "customer support," "mac," and "desktop support."
Technical support technicians make a very good living in the finance industry with an average annual salary of $52,365. On the other hand, noc technicians are paid the highest salary in the professional industry, with average annual pay of $56,227.When it comes to education, technical support technicians tend to earn similar degree levels compared to noc technicians. In fact, they're 0.2% less likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.Noc technician vs. Technician support tier
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Even though a few skill sets overlap between noc technicians and technician support tiers, there are some differences that are important to note. For one, a noc technician might have more use for skills like "troubleshoot," "network operations," "switches," and "routers." Meanwhile, some responsibilities of technician support tiers require skills like "tier ii," "lan," "software applications," and "inbound calls. "
In general, technician support tiers earn the most working in the technology industry, with an average salary of $62,098. The highest-paying industry for a noc technician is the professional industry.The average resume of technician support tiers showed that they earn similar levels of education compared to noc technicians. So much so that theyacirc;euro;trade;re 1.3% less likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 0.1%.Types of noc technician
Updated January 8, 2025
