A NOC (Network Operations Center) technician is responsible for providing the highest customer service by resolving the customers' technical and network issues that affect the performance and stability of the systems operations. NOC technicians diagnose system failures and create support tickets for immediate troubleshooting. They also assist the system engineers in upgrading the network infrastructure and configuration to prevent system downtimes and operational delays. A NOC technician must have excellent communication and organizational skills, especially in identifying technical solutions and achieve the best customer satisfaction for system services.

NOC Technician Responsibilities

Here are examples of responsibilities from real noc technician resumes representing typical tasks they are likely to perform in their roles.

  • Manage troubleshooting for user side computer and Novell problems.
  • Manage windows server network configuration, disks and storage access requests.
  • Manage and administer VPNs using PPTP and GRE tunneling with TACLANE and FASTLANE encryption.
  • Install, setup, configure, manage and maintain desktop, laptop, and server equipment for multiple clients.
  • Manage core-network including all Cisco infrastructure elements including firewalls and perimeter routers.
  • Engineer and manage creation of co-registration Java modules for integration with Akamai streaming servers.
  • Analyze operation of data center equipment, such as servers, routers, switches, chillers, power generators, etc.
  • Perform access request and system monitoring in a windows and UNIX environment.
  • Be proficient in multiple IOS environments including, cisco, juniper, arris, and casa.
  • Experience in routing protocols like OSPF, BGP, and standby protocols like HSRP and VRRP application in the routers.
  • Perform troubleshooting/configuration on network routers and switches.
  • Utilize BCM 50 and Nortel BCM 400.
  • Provide VMware support and knowledge.
  • Install various OS' and software applications.
  • WAN and LAN infrastructure understanding and documentation.

NOC Technician Skills and Personality Traits

We calculated that 10% of NOC Technicians are proficient in Customer Service, Troubleshoot, and Network Operations. They’re also known for soft skills such as Detail oriented, Interpersonal skills, and Leadership skills.

We break down the percentage of NOC Technicians that have these skills listed on their resume here:

  • Customer Service, 10%

    Minimized customer service failures through monitoring and troubleshooting of data circuit issues and signaling service routing.

  • Troubleshoot, 9%

    Monitored television signals to troubleshoot any audio and/or video problems that may have arisen, to assure customers received clarity picture.

  • Network Operations, 5%

    Develop documentation on standards and troubleshooting processes to improve overall efficiency and productivity of network operations personnel.

  • Switches, 5%

    Performed troubleshooting/configuration on network routers and switches.

  • Technical Support, 4%

    Provided technical support to field technicians, including accurate alert and diagnostic information on trouble severity and restoration indications.

  • Routers, 4%

    Monitored switch activity by accessing network routers and identifying and isolating issues.

Most noc technicians list "customer service," "troubleshoot," and "network operations" as skills on their resumes. We go into more details on the most important noc technician responsibilities here:

  • In order for certain noc technician responsibilities to be completed, the job requires the skill "analytical skills." According to a noc technician resume, "administrators need to evaluate networks and systems to make sure that they perform reliably and to anticipate new requirements as customers’ needs change." As an example, this snippet was taken directly from a resume about how this skill applies: "utilized solarwinds to gather and observe network statistical data to file performance reports for customers and superiors. "
  • Yet another important skill that a noc technician must demonstrate is "communication skills." Administrators must describe problems and their solutions to non-it workers. This is clearly demonstrated in this example from a noc technician who stated: "maintained, operated and monitored voice & data equipment to include telecommunication nodes. "
  • Lastly, this career requires you to be skillful in "multitasking skills." According to noc technician resumes, "administrators may have to work on many problems and tasks at the same time." This resume example highlights how noc technician responsibilities rely on this skill: "used multitasking and knowledge in unix and aol proprietary systems while working individually in an overnight setting. "
  • See the full list of noc technician skills.

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    What Information Technology Technicians Do

    An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues. They also provide technical support such as troubleshooting, navigation, and even system upgrades. Furthermore, an information technology technician can choose whether to work for a company or independently.

    In this section, we take a look at the annual salaries of other professions. Take information technology technician for example. On average, the information technology technicians annual salary is $3,147 higher than what noc technicians make on average every year.

    While their salaries may differ, one common ground between noc technicians and information technology technicians are a few of the skills required in each craft. In both careers, employees bring forth skills like customer service, troubleshoot, and switches.

    These skill sets are where the common ground ends though. A noc technician responsibility is more likely to require skills like "network operations," "routers," "rf," and "juniper." Whereas a information technology technician requires skills like "desk support," "computer system," "network printers," and "sql." Just by understanding these different skills you can see how different these careers are.

    Information technology technicians tend to make the most money in the finance industry by averaging a salary of $66,881. In contrast, noc technicians make the biggest average salary of $56,227 in the professional industry.

    The education levels that information technology technicians earn is a bit different than that of noc technicians. In particular, information technology technicians are 0.0% more likely to graduate with a Master's Degree than a noc technician. Additionally, they're 0.0% less likely to earn a Doctoral Degree.

    What Are The Duties Of an Information Systems Technician?

    An information systems technician is responsible for maintaining the efficiency of various network systems' performance. Information systems technicians provide network troubleshooting, upgrading systems for optimization, maintaining the security of databases, managing the interaction of networks, and inspecting and troubleshooting system inconsistencies. Additional duties include creating network designs based on clients' specifications, configuring software and hardware applications, and creating reports on system issues and resolutions. An information systems technician must have excellent knowledge of information systems procedures, programming languages, detecting malfunctions, and making resolutions promptly.

    Now we're going to look at the information systems technician profession. On average, information systems technicians earn a $462 higher salary than noc technicians a year.

    Not everything about these jobs is different. Take their skills, for example. Noc technicians and information systems technicians both include similar skills like "customer service," "troubleshoot," and "technical support" on their resumes.

    But both careers also use different skills, according to real noc technician resumes. While noc technician responsibilities can utilize skills like "network operations," "switches," "routers," and "rf," some information systems technicians use skills like "desk support," "computer system," "user support," and "network printers."

    It's been discovered that information systems technicians earn higher salaries compared to noc technicians, but we wanted to find out where information systems technicians earned the most pay. The answer? The government industry. The average salary in the industry is $63,116. Additionally, noc technicians earn the highest paychecks in the professional with an average salary of $56,227.

    In general, information systems technicians study at similar levels of education than noc technicians. They're 1.3% more likely to obtain a Master's Degree while being 0.0% more likely to earn a Doctoral Degree.

    How a Technical Support Technician Compares

    Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.

    Let's now take a look at the technical support technician profession. On average, these workers make lower salaries than noc technicians with a $5,674 difference per year.

    By looking over several noc technicians and technical support technicians resumes, we found that both roles utilize similar skills, such as "customer service," "technical support," and "voip." But beyond that the careers look very different.

    There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a noc technician is likely to be skilled in "troubleshoot," "network operations," "switches," and "routers," while a typical technical support technician is skilled in "patients," "customer support," "mac," and "desktop support."

    Technical support technicians make a very good living in the finance industry with an average annual salary of $52,365. Whereas noc technicians are paid the highest salary in the professional industry with the average being $56,227.

    When it comes to education, technical support technicians tend to earn similar education levels than noc technicians. In fact, they're 0.2% less likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.

    Description Of a Technician Support Tier

    A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.

    Technician support tiers tend to earn a higher pay than noc technicians by about $9,005 per year.

    According to resumes from both noc technicians and technician support tiers, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "technical support," and "voip. "

    Even though a few skill sets overlap, there are some differences that are important to note. For one, a noc technician might have more use for skills like "troubleshoot," "network operations," "switches," and "routers." Meanwhile, some technician support tiers might include skills like "tier ii," "lan," "software applications," and "inbound calls" on their resume.

    In general, technician support tiers make a higher salary in the technology industry with an average of $62,098. The highest noc technician annual salary stems from the professional industry.

    The average resume of technician support tiers showed that they earn similar levels of education to noc technicians. So much so that the likelihood of them earning a Master's Degree is 1.3% less. Additionally, they're less likely to earn a Doctoral Degree by 0.1%.