A NOC (Network Operations Center) technician is responsible for providing the highest customer service by resolving the customers' technical and network issues that affect the performance and stability of the systems operations. NOC technicians diagnose system failures and create support tickets for immediate troubleshooting. They also assist the system engineers in upgrading the network infrastructure and configuration to prevent system downtimes and operational delays. A NOC technician must have excellent communication and organizational skills, especially in identifying technical solutions and achieve the best customer satisfaction for system services.

NOC Technician Responsibilities

Here are examples of responsibilities from real noc technician resumes representing typical tasks they are likely to perform in their roles.

  • Manage troubleshooting for user side computer and Novell problems.
  • Manage IP addressing scheme, DHCP scopes, reservations, and static IP addresses.
  • Create Visio diagrams of NOC and oversee and hands on build, manage and maintain the NOC.
  • Manage escalations to Telco management.
  • Job responsibilities include monitoring network equipment and network performance in support of Net2Phones manage PacketCable VOIP solution.
  • Manage PCs, printers, and miscellaneous network equipment, providing problem determination and resolution relate to technical issues
  • Experience in routing protocols like OSPF, BGP, and standby protocols like HSRP and VRRP application in the routers.
  • Experience with IP troubleshooting, TCP/IP, DNS, ping, trace route
  • Utilize UNIX commands, diagnose network problems using common tools like trace-route and pings.
  • Perform maintenance and grooms of T1, E1, and high capacity Ethernet circuits.
NOC Technician Traits
Detail oriented involves being extremely mindful and observant of all details.
Interpersonal skills involves being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback.
Leadership skills directly correlate with a person's ability to lead others toward success or an accomplishment.

NOC Technician Job Description

Between the years 2018 and 2028, noc technician jobs are expected to undergo a growth rate described as "as fast as average" at 5%, according to the Bureau of Labor Statistics. So if the thought "should I become a noc technician?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of noc technician opportunities that are projected to become available by 2028 is 18,200.

A noc technician annual salary averages $43,383, which breaks down to $20.86 an hour. However, noc technicians can earn anywhere from upwards of $31,000 to $60,000 a year. This means that the top-earning noc technicians make $29,000 more than the lowest-earning ones.

Once you've become a noc technician, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include an information technology technician, information systems technician, technical support technician, and technician support tier.

NOC Technician Jobs You Might Like

NOC Technician Resume Examples

NOC Technician Skills and Personality Traits

We calculated that 11% of NOC Technicians are proficient in Network Security, Customer Service, and Troubleshoot. They’re also known for soft skills such as Detail oriented, Interpersonal skills, and Leadership skills.

We break down the percentage of NOC Technicians that have these skills listed on their resume here:

  • Network Security, 11%

    Utilize network documentation, including; but not limited to inventories and diagrams.

  • Customer Service, 11%

    Minimized customer service failures through monitoring and troubleshooting of data circuit issues and signaling service routing.

  • Troubleshoot, 9%

    Monitored television signals to troubleshoot any audio and/or video problems that may have arisen, to assure customers received clarity picture.

  • Hardware, 5%

    Engaged engineering teams for advanced troubleshooting; gathered, tracked and analyzed hardware issues that was important to network availability.

  • Technical Support, 5%

    Provided technical support to field technicians, including accurate alert and diagnostic information on trouble severity and restoration indications.

  • Routers, 4%

    Monitored switch activity by accessing network routers and identifying and isolating issues.

"network security," "customer service," and "troubleshoot" aren't the only skills we found noc technicians list on their resumes. In fact, there's a whole list of noc technician responsibilities that we found, including:

  • Yet another important skill that a noc technician must demonstrate is "analytical skills." Administrators need to evaluate networks and systems to make sure that they perform reliably and to anticipate new requirements as customers’ needs change. This is clearly demonstrated in this example from a noc technician who stated: "linked server and customer data to our existing snmp web based monitoring tools, drastically improving server management. "
  • Lastly, this career requires you to be skillful in "communication skills." According to noc technician resumes, "administrators must describe problems and their solutions to non-it workers." This resume example highlights how noc technician responsibilities rely on this skill: "have extensive knowledge of telecommunications infrastructure for the implementation of tsp circuits. "
  • See the full list of noc technician skills.

    After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a noc technician. We found that 50.0% of noc technicians have graduated with a bachelor's degree and 4.2% of people in this position have earned their master's degrees. While most noc technicians have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every five noc technicians were not college graduates.

    Those noc technicians who do attend college, typically earn either computer information systems degrees or computer science degrees. Less commonly earned degrees for noc technicians include computer networking degrees or electrical engineering degrees.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a noc technician. We've found that most noc technician resumes include experience from AT&T;, TEKsystems, and Fifth Third Bank. Of recent, AT&T; had 5 positions open for noc technicians. Meanwhile, there are 4 job openings at TEKsystems and 3 at Fifth Third Bank.

    Since salary is important to some noc technicians, it's good to note that they are figured to earn the highest salaries at Five9, Fifth Third Bank, and RCN. If you were to take a closer look at Five9, you'd find that the average noc technician salary is $83,467. Then at Fifth Third Bank, noc technicians receive an average salary of $72,557, while the salary at RCN is $64,466.

    View more details on noc technician salaries across the United States.

    If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at Verizon Communications, Sprint, and AT&T.; These three companies have hired a significant number of noc technicians from these institutions.

    The industries that noc technicians fulfill the most roles in are the technology and telecommunication industries. But the highest noc technician annual salary is in the telecommunication industry, averaging $40,048. In the technology industry they make $34,678 and average about $29,468 in the professional industry. In conclusion, noc technicians who work in the telecommunication industry earn a 39.9% higher salary than noc technicians in the energy industry.

    The three companies that hire the most prestigious noc technicians are:

      What Information Technology Technicians Do

      An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues. They also provide technical support such as troubleshooting, navigation, and even system upgrades. Furthermore, an information technology technician can choose whether to work for a company or independently.

      In this section, we take a look at the annual salaries of other professions. Take information technology technician for example. On average, the information technology technicians annual salary is $6,079 higher than what noc technicians make on average every year.

      While their salaries may differ, one common ground between noc technicians and information technology technicians are a few of the skills required in each craft. In both careers, employees bring forth skills like network security, customer service, and troubleshoot.

      These skill sets are where the common ground ends though. A noc technician responsibility is more likely to require skills like "routers," "rf," "juniper," and "phone calls." Whereas a information technology technician requires skills like "information technology," "personal computers," "laptops," and "desk support." Just by understanding these different skills you can see how different these careers are.

      The education levels that information technology technicians earn is a bit different than that of noc technicians. In particular, information technology technicians are 0.4% less likely to graduate with a Master's Degree than a noc technician. Additionally, they're 0.1% more likely to earn a Doctoral Degree.

      What Are The Duties Of an Information Systems Technician?

      An information systems technician is responsible for maintaining the efficiency of various network systems' performance. Information systems technicians provide network troubleshooting, upgrading systems for optimization, maintaining the security of databases, managing the interaction of networks, and inspecting and troubleshooting system inconsistencies. Additional duties include creating network designs based on clients' specifications, configuring software and hardware applications, and creating reports on system issues and resolutions. An information systems technician must have excellent knowledge of information systems procedures, programming languages, detecting malfunctions, and making resolutions promptly.

      Next up, we have the information systems technician profession to look over. This career brings along a higher average salary when compared to a noc technician annual salary. In fact, information systems technicians salary difference is $10,004 higher than the salary of noc technicians per year.

      Not everything about these jobs is different. Take their skills, for example. Noc technicians and information systems technicians both include similar skills like "network security," "customer service," and "troubleshoot" on their resumes.

      But both careers also use different skills, according to real noc technician resumes. While noc technician responsibilities can utilize skills like "routers," "rf," "juniper," and "eigrp," some information systems technicians use skills like "email," "information technology," "desk support," and "access points."

      On the topic of education, information systems technicians earn similar levels of education than noc technicians. In general, they're 1.7% more likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.

      How a Technical Support Technician Compares

      Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.

      The technical support technician profession generally makes a lower amount of money when compared to the average salary of noc technicians. The difference in salaries is technical support technicians making $6,724 lower than noc technicians.

      By looking over several noc technicians and technical support technicians resumes, we found that both roles utilize similar skills, such as "network security," "customer service," and "hardware." But beyond that the careers look very different.

      As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from noc technicians resumes, they are more likely to have skills like "troubleshoot," "routers," "rf," and "juniper." But a technical support technician might have skills like "email," "communication," "trouble shooting," and "access points."

      Additionally, technical support technicians earn a higher salary in the manufacturing industry compared to other industries. In this industry, they receive an average salary of $50,809. Additionally, noc technicians earn an average salary of $40,048 in the telecommunication industry.

      When it comes to education, technical support technicians tend to earn similar education levels than noc technicians. In fact, they're 0.1% more likely to earn a Master's Degree, and 0.2% more likely to graduate with a Doctoral Degree.

      Description Of a Technician Support Tier

      A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.

      Now, we'll look at technician support tiers, who generally average a lower pay when compared to noc technicians annual salary. In fact, the difference is about $4,715 per year.

      According to resumes from both noc technicians and technician support tiers, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "network security," "customer service," and "hardware. "

      Each job requires different skills like "troubleshoot," "routers," "rf," and "juniper," which might show up on a noc technician resume. Whereas technician support tier might include skills like "email," "access points," "trouble shooting," and "tier ii."

      Technician support tiers earn a higher salary in the media industry with an average of $46,450. Whereas, noc technicians earn the highest salary in the telecommunication industry.

      In general, technician support tiers reach similar levels of education when compared to noc technicians resumes. Technician support tiers are 2.7% less likely to earn their Master's Degree and 0.2% more likely to graduate with a Doctoral Degree.