Customer Service Representative jobs at NORC at the University of Chicago - 313 jobs

Requirements Expectations Promote and adhere to the mission, vision and values of Midwest Family Health Honest, loyal and trustworthy Friendly and energetic personality Ability to handle multiple tasks within prescribed timeframes efficiently and effectively Ability to take initiative to fulfill the duties and responsibilities of position Must be detail-oriented and able to maintain an organized workflow Must be committed to close follow-up and timely completion of all assigned tasks Possess advanced computer and data input skills Skilled in operation of basic office equipment such as copier, fax, and telephone Skilled in use of Microsoft Office, especially Excel and Word, software Ability to become skilled in use of Pioneer Rx software Must be able to communicate and work well with pharmacists, RRTs, RNs, health care professionals, patients, peers and superiors in a cordial and professional manner Ability to use cash register and 10-key calculator with accuracy and efficiency Excellent math and verbal skills Ability to sit and/or stand for long periods of time Ability to climb stepladders, bend, twist and maneuver in tight spaces Vision and hearing correctable to normal Ability to lift up to 40 pounds Ability to read, write and speak English fluently Good short and long-term memory Recognize own limitations and seek assistance when required Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual CUSTOMER RELATIONS SPECIALIST - PRIMARY JOB DUTIES AND RESPONSIBILITIES: Assist customers with the selection of merchandise Utilize the Point-of-Sale system to process customer purchases and payments Assist with the receiving, restocking, ordering and facing of merchandise Assist with marketing and publicity activities Answer phone calls Prescription deliveries to customers within the city limits Housekeeping duties, including dusting, sweeping/mopping, rotated restroom cleaning etc. Any additional duties as assigned by the Store Manager or Pharmacist in Charge (PIC) PHARMACY TECHNICIAN (POTENTIAL CAREER TRACK): Answer telephone and handle questions that do not require a pharmacist's expertise or judgment Receive written prescriptions or telephone refill requests Gather information needed to prepare prescriptions Record information needed before prescriptions can be dispensed Store written prescription forms after prescriptions are dispensed Enter data into computer program Help pharmacists prepare prescriptions by counting or pouring medications, labeling containers, and pricing prescriptions Keep pharmacy department supplies (e.g. bottles, bags, receipts, staples, etc.) well-stocked Place completed prescriptions in the will-call bin Order, check-in, and stock the pharmacy department shelves with medications when they arrive from suppliers Prepare insurance claims and verify payment Help patients find over-the-counter medications Check pharmacy stock for outdated medications Prepare medications for nursing homes Maintain immunization schedules and documentation Schedule and prepare documents for MTM (Medication Therapy Management) appointments Assist with CMR (comprehensive Medication Review) appointments Perform housekeeping duties within the pharmacy department OTHER: Use of personal vehicle is occasionally required - mileage to be reimbursed at federal rate Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual Perform other tasks and duties as assigned to assist in the smooth, efficient operation of the store

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values inclusion, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see ************************************************************ As a Customer Success Consultant, you will serve as a strategic partner and trusted advisor to Cengage customers within your assigned territory. Your mission is to ensure customers achieve their desired outcomes through the effective use of Cengage technology, driving adoption, and long-term value. What you'll do here: * Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle. * Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers. * Develop and implement tailored success plans that align with customer goals and increase product usage. * Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data. * Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes. * Conduct regular health checks to assess value realization and identify opportunities for growth. * Analyze customer data to uncover risks, renewal challenges, and upsell opportunities. Skills you will need here: * Proven ability to quickly learn and master new systems and applications. * Excellent communication and presentation skills. * Strong analytical skills with the ability to translate data into actionable insights. * Ability to explain technical concepts in a clear, business-friendly manner. * Skilled at managing and prioritizing multiple customer needs simultaneously. Preferred: * Bachelor's degree preferred. * 5+ years of experience in a Sales or Customer Success role. * Experience in Educational Technology or Higher Education. * Familiarity with the Higher Education landscape, including Learning Management Systems (LMS). * Requirement to travel between 20-30% by both air and car Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives. Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. Compensation At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy. The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. $67,000.00 - $87,100.00 USD

# 96589 - Topeka, Kansas, United States The Customer Support Center Agent is responsible for providing an exceptional customer experience to our Pet and Veterinary customers. This position requires attention to detail and active listening to customers while processing orders. The agent is responsible for researching customer issues and contacting Territory Managers, Fulfillment and Warehouse personnel, providing clear and concise information resulting in a customer resolution. The position actively sells products using a sales model. Principal Duties and Responsibilities: 75% Process inbound calls, email, and live chats professionally and efficiently utilizing call center etiquette and technology. Inform customers of new products, price increases, policy changes, route information and sell additional products or promotions. Utilize on-line reference materials in order to assure consistent, accurate messaging. Accurately entering data into the CRM system following established guidelines in order to meet or exceed standard Key Performance Indicators. 10% Manage the call volume by taking responsibility of answering incoming calls as a top priority, including adhering to telephone schedule. 5% Research and resolve customer concerns by utilizing business judgment to achieve customer satisfaction while maintaining confidentiality of all data. Willing to accept coaching, feedback and direction, which follows the Hill's company philosophy of providing continuous feedback (Coaching and Feedback). 5% Process Return Goods Authorization (RGA) with attention to detail to inform department management of potential high risk issues. 5% Support department cross-functional duties as needed, which could include supporting the following teams: The Order ManagementTeam is responsible for accurately sourcing product from different warehouse facilities and efficiently processing the orders. Place outbound calls to customers to inform of route delays. The Customer Experience Team provides different types of support to internal/external customers including processing orders, supporting promotional activities, Shelter accounts, Hill's retail sales website, and customer's staff online ordering system (VIP). Team members provide first level troubleshooting of all operations systems. In addition, this team works closely with Business Partners, Field Sales, and Customer Fulfillment. 100% Total Percent (not to exceed 100%) This is not an exhaustive list of duties or functions. Education/ Experience Requirements Basic qualifications include: ▪ High School diploma or GED ▪ 2+ years of experience in customer service or a call center environment ▪ Ability to work overtime based on business needs ▪ Ability to work a flexible work schedule Monday - Friday between 7 am and 7 pm CT ▪ 10-key proficient ▪ Basic computer skills including email and Microsoft Office Preferred qualifications include: • Associate/Bachelor's Degree • 2+ years of banking experience • 2+ years of Vet Tech / clinic experience Expected Areas of Skills • Attention to detail • Basic sales knowledge • Accurate data entry/keyboard skills in a fast pace environment • Excellent verbal and written communication skills • Ability to reference technical product information to provide customer support Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application. Work that matters, fueled by passion for pets! At Hill's we have a purpose. Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets. HILL'S Prescription Diet therapeutic pet foods, HILL'S Science Diet and HILL'S Ideal Balance™ wellness pet foods are sold worldwide. Hill's is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries. To learn more about Hill's and Colgate, please visit *********************** and ******************************** or find us on LinkedIn, Facebook, Twitter and YouTube. Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

Our company name, OranjeBor Energie BV, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners. We are proud to be based in Norway, a country renowned for its rich energy resources and commitment to environmental sustainability. With our headquarters strategically located in Germany, we are well-positioned to leverage the region's expertise and contribute to the country's energy sector growth. Job Description We are seeking a highly motivated and experienced Remote Customer Support Representative to join our team. The ideal candidate will be responsible for managing a team of customer support representatives and ensuring exceptional customer service delivery. Additionally, the Customer Support Representative will handle debt collections and overdue payments for delinquent customers. Responsibilities: - Manage and lead a team of remote customer support representatives - Develop and implement customer service policies and procedures - Monitor team performance and provide coaching and feedback - Handle escalated customer inquiries and issues - Analyze customer feedback and implement improvements to enhance customer satisfaction - Collaborate with other departments to ensure a seamless customer experience - Manage debt collections and overdue payments for delinquent customers Requirements: - Proven experience in a customer support management role - Excellent communication and leadership skills - Strong problem-solving abilities - Ability to work effectively in a remote team environment - Experience with customer support software and tools - Bachelor's degree in Business Administration or related field (preferred) Benefits: - Competitive salary - Remote work flexibility - Health and wellness benefits - Professional development opportunities Qualifications - Proven experience in a customer support management role - Excellent communication and leadership skills - Strong problem-solving abilities - Ability to work effectively in a remote team environment - Experience with customer support software and tools - Bachelor's degree in Business Administration or related field (preferred) Additional Information Please submit your resume and a cover letter outlining your qualifications and experience for the team to contact you.

Job Responsibilities: Proofreaders shoulder the initial editing burden by reviewing creative content across a variety of media and industries. Responsibilities depend on the employer's needs and sometimes may expand into producing copy and improving processes. Current job opportunities frequently list the following duties for proofreaders: Proofread Written And Digital Work Product-Proofreaders do exactly what their job title suggests: they proofread materials for spelling, grammar, punctuation, syntax, usage, consistency, and brand voice. Proofreaders review and markup written work, such as marketing materials (brochures and flyers) and internal documents. Proofreaders also proof digital communications and correspondence, including emails, press releases, and website text. Crosscheck References and Data-Proofreaders are tasked with ensuring the accuracy of content. They verify the accuracy of all referenced facts (e.g., dates, pages, values) and double-check cross-referenced materials (e.g., websites, newspapers). Proofreaders may also be required to maintain source and reference logs to support their work. Review Output for Consistency-Proofreaders also review content with an eye towards campaign, product, or brand consistency. Accordingly, proofreaders are familiar with company-wide work to maintain consistency. Collaborate with Team Members -Proofreaders, working as part of a larger editing team, attend team meetings, provide constructive editorial input, and communicate with team members to effectuate consistent, accurate, and high-quality work product. Improve Editing Processes-Proofreaders are often asked to suggest process improvements. Through their daily exposure to copy and procedures, proofreaders can evaluate and recommend changes to create efficiencies. Job Skills: Proofreaders love the little details, and it shows in their work. The best proofreaders take pride in the quality of their product and are enthusiastic members of the editing team. Along with a bachelor's degree, proofreaders bring the following skills to the editing table: Writing and editing - proofreaders that write well, edit well. So it should be no surprise that successful proofreaders are talented writers. And with good editing comes good proofreading. Proofreaders also are fluent in proofreading symbols, which remain relevant, notwithstanding Word's ubiquitous track changes Computer proficiency - proofreaders work extensively on digital content and word processing software. As print media continues to decline, proofreaders will develop their computer skills to complete their job Detail oriented - a proofreader's attention to detail is the centerpiece of his or her suite of editing qualities. Whether on paper or on screen, a proofreader needs to have a knack for catching the most trivial of errors, along with those most glaring Quick reader - with deadlines always around the corner, proofreaders read and edit quickly without sacrificing quality Resourcefulness - while crosschecking and verifying data, proofreaders track down the appropriate resources and address questions or issues in the copy that might require additional research. When faced with these hurdles, proofreaders know where to find answers to get the project to the finish line Multitasker - proofreaders are expected to manage and prioritize multiple projects at once. These priorities may change from day to day, so proofreaders are both flexible and persistent in their pursuit of the perfect copy

OranjeBor Energie BV is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry. In addition to our proficiency in traditional oil and gas operations, we are deeply committed to promoting renewable energy sources. Recognizing the importance of sustainable practices, we actively invest in and develop renewable energy projects, harnessing the power of wind, solar, and other clean energy sources. At OranjeBor Energie BV, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship. Job Description OranjeBor Energie BV is seeking a highly skilled and motivated Remote Customer Support Representative to join our growing global team. In this role, you will provide exceptional support to clients, manage collections and overdue payments, oversee account receivables, and serve as our Escrow Representative-coordinating payments and transactions with partners and associates across your designated region. This position requires strong communication, organizational, and analytical skills, as well as the ability to handle financial correspondence with precision and professionalism in a fast-paced, remote environment. Key Responsibilities Handle incoming and outgoing customer inquiries via phone, email, and chat, ensuring prompt and professional resolution. Manage collections and overdue payments, including negotiating payment plans and settlements. Review and analyze account receivable reports to identify trends, risks, and areas for improvement. Communicate with clients regarding outstanding balances, offering clear and compliant payment solutions. Develop and implement strategies to improve collection efficiency and minimize delinquency rates. Collaborate closely with internal teams, including Sales and Accounting, to resolve client issues and enhance satisfaction. Maintain accurate and up-to-date customer records, including payment logs and communication histories. Meet or exceed monthly collections and reconciliation targets while ensuring high service quality. Serve as Escrow Representative, coordinating all outgoing and incoming transactions to regional partners and associates. Verify and process payment instructions, ensuring timeliness, accuracy, and full compliance with company protocols. Prepare and distribute payment notices, confirmations, and remittance details. Investigate and resolve payment discrepancies and transaction-related errors. Uphold confidentiality, transparency, and compliance across all customer and partner transactions. Requirements Minimum 2 years of experience in Customer Service, Collections, Account Receivables, or Escrow Operations. High School Diploma or equivalent required; Bachelor's degree in Business, Finance, or a related field preferred. Proven ability to manage financial documentation and client correspondence with accuracy. Excellent communication, negotiation, and relationship management skills. Strong analytical and problem-solving abilities with high attention to detail. Sound knowledge of Escrow laws and financial compliance frameworks. Ability to work independently and remotely, maintaining consistent productivity and professionalism. Qualifications Excellent customer service orientation and interpersonal communication. Financial acumen and familiarity with reconciliation, invoicing, and payment processing. Strong organizational and time management abilities. Integrity, reliability, and discretion when handling confidential financial information. Proven teamwork and adaptability in dynamic environments. Additional Information We offer competitive compensation and benefits packages, along with opportunities for growth and development within our dynamic organization. If you are passionate about delivering exceptional customer service and possess the skills required for this role, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience.

OranjeBor Energie BV is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry. At OranjeBor Energie BV, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship. Our company name, OranjeBor Energie BV, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. This is a remote position and in this role, you will be responsible for providing exceptional customer service and support, while also handling account receivables and collections from delinquent clients. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and maintaining positive client relationships. Responsibilities: 1. Customer Support: - Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate information. - Assist customers in troubleshooting product or service-related issues, guiding them through the resolution process. - Ensure timely and effective resolution of customer complaints, escalating complex issues to the appropriate departments when necessary. - Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions. 2. Account Receivables and Collections: - Monitor and manage accounts receivables, ensuring accurate and timely invoicing to clients. - Follow up with customers regarding outstanding payments, providing friendly reminders and facilitating the collection process. - Collaborate with the finance team to resolve any billing discrepancies or disputes, ensuring prompt resolution and maintaining positive client relationships. - Utilize collection software and tools to track and document all collection activities, maintaining accurate and up-to-date records. 3. Relationship Management: - Build and maintain strong relationships with clients, serving as their primary point of contact for all customer support and account-related inquiries. - Proactively identify opportunities to enhance customer satisfaction and loyalty, providing personalized assistance and tailored solutions. - Collaborate with cross-functional teams, including sales and product development, to address customer needs and improve overall customer experience. Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization. We offer competitive compensation and benefits packages, along with opportunities for growth and development within our dynamic organization. If you are passionate about delivering exceptional customer service and possess the skills required for this role, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience. Qualifications - High school diploma or equivalent; bachelor's degree preferred. - Previous experience in customer support or a related field is highly desirable. - Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers. - Excellent problem-solving and decision-making abilities, with a keen attention to detail. - Proficiency in using customer support software and tools. - Familiarity with accounting principles and practices is a plus. - Ability to work independently and in a team-oriented environment. - Exceptional time management and organizational skills, with the ability to prioritize tasks effectively. Additional Information Flexible work hours Company-sponsored events Paid volunteer days Educational opportunities Remote work options Commuter benefits

Who We Are Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging content-and all teachers deserve tools that are intuitive, effective, and built for the realities of today's classrooms. We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes. We are committed to usability, coherence, and practical implementation-supporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact. What We Build Our products-Eureka Math and Eureka Math², Wit & Wisdom, PhD Science, Geodes, and the newly launched Arts & Letters ELA-are trusted by thousands of schools and districts nationwide. Eureka Math is the most widely used math curriculum in the U.S., and is focused on balancing conceptual understanding, procedural fluency, and application. Wit & Wisdom and Arts & Letters ELA™ anchor our reading strategy with content-rich, grade-level instruction that integrates literature, history, and the arts, grounded in the science of reading. Geodes complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy. PhD Science is a hands-on K-5 Science program that sparks curiosity as students build enduring knowledge of how the scientific world works. These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and students. Where We're Headed Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customer-informed experiences across the full educator journey-from curriculum to professional learning to platform and support. Our long-term vision is to become a true partner in impact-not just delivering curriculum, but supporting educators in achieving outcomes at scale. Job Purpose The Customer Support Representative serves as a trusted partner to both customers and internal teams by delivering high-quality support, resolving complex issues, and ensuring a seamless customer experience. This position provides advanced pre- and post-sales support, prioritizes customer relationships, and collaborates cross-functionally to ensure timely and accurate service delivery. This role is ideal for a service-oriented professional who thrives on problem-solving, process improvement, and driving customer satisfaction in a fast-paced, mission-driven environment. Responsibilities Serve as the primary point of contact for customer inquiries related to orders, shipments, and product information. Manage issue resolution from start to finish, coordinating with Logistics, Print Operations, and Sales teams to ensure timely and accurate delivery. Monitor and analyze customer support trends to identify recurring issues and recommend process improvements. Partner with Operations, Sales, and Program teams to support accounts and improve communication workflows. Contribute to the creation and refinement of Standard Operating Procedures (SOPs), email templates, and knowledge base documentation. Demonstrate a thorough understanding of Great Minds' products, services, and policies to deliver accurate and consistent information. Communicate clearly, professionally, and promptly with both customers and internal stakeholders. Maintain accurate and detailed records of customer interactions in Salesforce, the organization's Customer Relationship Management (CRM) system. Participate in cross-functional initiatives that enhance customer experience and operational efficiency. Job requirements Requirements 3 years of customer service experience in a fast-paced, high-volume environment. Demonstrated ability to resolve customer inquiries and drive issues to resolution across multiple teams. Strong analytical and reporting skills with proficiency in Salesforce CRM and Microsoft Office. Excellent communication, organization, and time-management skills. Self-motivated, proactive, and adaptable to evolving priorities and systems. Commitment to Great Minds' mission and to deliver outstanding service to schools and educators. Preferred Qualifications Experience in education, publishing, or logistics Proficiency with Salesforce, including creating and managing reports and dashboards Familiarity with collaboration and task management tools such as Smartsheet or SharePoint Experience supporting process improvement or workflow automation initiatives Experience working with NetSuite or similar ERP systems. Required Education High School Diploma or equivalent Status Full-time Location Remote The expected base salary range for this position is $45,000-$48,000, however the offered salary may be higher or lower than the above range dependent on numerous factors including, but not limited to location, work experience, skills and internal equity considerations. The base salary is not inclusive of benefits or other incentives. A cover letter and resume are required to be considered for this position. New employees will be required to successfully complete a background check. Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains greatminds.org or greatminds.recruitee.com. If in the course of the application or hiring process with Great Minds you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact *********************** Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization's commitment to the principles of fair employment and the elimination of all discriminatory practices. #LI-Remote All done! Your application has been successfully submitted! Other jobs

Replies within 24 hours Benefits: Employee discounts Flexible schedule Free food & snacks Summary:Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School members and as such is responsible for presenting a positive image for the company. Make waves and pave the way for your career. At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hard work and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers. Perks and Benefits: Paid on-the-job training Flexible scheduling Culture driven company Employee recognition programs Primary Duties and Responsibilities: Answers telephones, emails and texts and responds to inquiries in a professional manner. Conducts sales calls for prospective members. Processes student registrations using effective sales/customer service techniques. Resolves customer concerns/complaints using a professional approach. Assists customers with purchases of merchandise and memberships. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system. Maintains cleanliness of the lobby, snack shack, changing areas, and restrooms. Makes calls to resolve open account problems Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary. Job Qualifications and Skills Ability to work with children Excellent communication and organizational skills High energy Strong work ethic Must pass background examinations prior to training About Goldfish Swim School: Goldfish Swim School has been an industry leader in the swim lesson community since 2006. Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile, too! Safety Standards: The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all CDC and WHO safety standards along with following any local guidelines. In addition here are some additional safety precautions and procedures we follow: Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas Our pools are disinfected with chlorine to provide the safest swimming environment Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus If you, or someone you know, desires to work for a place where you can make a difference, explore, apply and then join us. Goldfish Swim School Tacoma is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see ********************************************** The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School Tacoma is an Equal Opportunity Employer. Compensación: $17.50 - $20.00 per hour Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life's accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

Job DescriptionDescription: Reports to Store Manager Result Statement To support the Midwest Family Health team, with designated duties and responsibilities resulting in proactive approaches as well as engaged and well-trained teams thriving in a culture adherent to company mission, vision and values EXPERIENCE: Pharmacy, retail sales and/or customer service experience preferred EXPECTATIONS: Promote and adhere to the mission, vision and values of Midwest Family Health Honest, loyal and trustworthy Friendly and energetic personality Ability to handle multiple tasks within prescribed timeframes efficiently and effectively Ability to take initiative to fulfill the duties and responsibilities of position Must be detail-oriented and able to maintain an organized workflow Must be committed to close follow-up and timely completion of all assigned tasks Possess advanced computer and data input skills Skilled in operation of basic office equipment such as copier, fax, and telephone Skilled in use of Microsoft Office, especially Excel and Word, software Ability to become skilled in use of Pioneer Rx software Must be able to communicate and work well with pharmacists, RRTs, RNs, health care professionals, patients, peers and superiors in a cordial and professional manner Ability to use cash register and 10-key calculator with accuracy and efficiency Excellent math and verbal skills Ability to sit and/or stand for long periods of time Ability to climb stepladders, bend, twist and maneuver in tight spaces Vision and hearing correctable to normal Ability to lift up to 40 pounds Ability to read, write and speak English fluently Good short and long-term memory Recognize own limitations and seek assistance when required Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual CUSTOMER RELATIONS SPECIALIST - PRIMARY JOB DUTIES AND RESPONSIBILITIES: Assist customers with the selection of merchandise Utilize the Point-of-Sale system to process customer purchases and payments Assist with the receiving, restocking, ordering and facing of merchandise Assist with marketing and publicity activities Answer phone calls Housekeeping duties, including dusting, sweeping/mopping, rotated restroom cleaning etc. Any additional duties as assigned by the Store Manager or Pharmacist in Charge (PIC) Perform other tasks and duties as assigned to assist in the smooth, efficient operation of the store Requirements:

Reports to Store Manager Result Statement To support the Midwest Family Health team, with designated duties and responsibilities resulting in proactive approaches as well as engaged and well-trained teams thriving in a culture adherent to company mission, vision and values EXPERIENCE: Pharmacy, retail sales and/or customer service experience preferred EXPECTATIONS: Promote and adhere to the mission, vision and values of Midwest Family Health Honest, loyal and trustworthy Friendly and energetic personality Ability to handle multiple tasks within prescribed timeframes efficiently and effectively Ability to take initiative to fulfill the duties and responsibilities of position Must be detail-oriented and able to maintain an organized workflow Must be committed to close follow-up and timely completion of all assigned tasks Possess advanced computer and data input skills Skilled in operation of basic office equipment such as copier, fax, and telephone Skilled in use of Microsoft Office, especially Excel and Word, software Ability to become skilled in use of Pioneer Rx software Must be able to communicate and work well with pharmacists, RRTs, RNs, health care professionals, patients, peers and superiors in a cordial and professional manner Ability to use cash register and 10-key calculator with accuracy and efficiency Excellent math and verbal skills Ability to sit and/or stand for long periods of time Ability to climb stepladders, bend, twist and maneuver in tight spaces Vision and hearing correctable to normal Ability to lift up to 40 pounds Ability to read, write and speak English fluently Good short and long-term memory Recognize own limitations and seek assistance when required Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual CUSTOMER RELATIONS SPECIALIST - PRIMARY JOB DUTIES AND RESPONSIBILITIES: Assist customers with the selection of merchandise Utilize the Point-of-Sale system to process customer purchases and payments Assist with the receiving, restocking, ordering and facing of merchandise Assist with marketing and publicity activities Answer phone calls Housekeeping duties, including dusting, sweeping/mopping, rotated restroom cleaning etc. Any additional duties as assigned by the Store Manager or Pharmacist in Charge (PIC) Perform other tasks and duties as assigned to assist in the smooth, efficient operation of the store

Print Shop/Account Services Representative JOB SUMMARY: As a member of Valley View School District's Printing Services Team, work under the general direction of the Director of Printing Services and the day-to-day direction of the Team Leader to provide: Printing website order submission account support for password resets, building location updates, registering an account and ordering assistance. Phone support for teachers, administrative staff and vendors. Daily response support of the Printing Services general mailbox. Reconciliation of payments made on outstanding balances for printing orders Billing support by creating invoices for email and walk-in orders. Scanning and filing support for print orders, receiving reports and Copy Operator job logs. ESSENTIAL FUNCTIONS: To support the above, the Account Services Representative will fulfill the following job functions for the organization: Website Support: Provide efficient and accurate instruction to our website users, seeking assistance submitting orders to the Digital Printshop website. Coordinate website issues with the Director and Team Leader promptly. Manually enter print orders which contain more details than what the site can support. Monitor the daily volumes of print orders being submitted and print out billable order tickets for management to assign to operators. Phone and General Inbox support: Answer phone calls and provide support to callers. Re-direct calls coming in. Provide timely answers to questions coming in through the general Printing Service mailbox. Forward emails to management and staff when necessary. Billing and Payment Reconciliation support: Use Digital Printshop to build invoices as they come in from emails, phone calls and walk-ins. Use Quickbooks accounting software to reconcile payments coming in which include checks, journal entries from the Finance Department and credit card payments. Asset management: Ensure the Districts assets are secured, documented and maintained through the use of: Inventory Monitoring applications Reporting tools Other duties as assigned QUALIFICATIONS: EXPERIENCE At least 2 years of work experience within customer support role preferred At least 2 years of work experience within a school district preferred Experience working with accounting software preferred OTHER SKILLS AND ABILITIES Strong technical and analytical skills with proven problem-solving ability Effective interpersonal and communication skills (written and verbal; as well as technical and non-technical communication skills) Focus on secure work practices; ability to follow security protocols with emphasis on ensuring confidentiality in the work environment Ability to work under pressure and provide a high level of customer support, maintain composure and focus regardless of the situation Flexible and open to change within a dynamic work environment Foster a positive working and learning environment Ability to work successfully under direction, independently and in conjunction with other departmental team members that have varying levels of technical expertise; Willingness to take a team perspective and view situations from a District wide rather than local perspective Strong organizational skills that includes work flow management, time management and planning ability Ability to provide technical support and training to end users in “laypersons' terms” at their technical level and often on their schedule Ability to work Monday thru Friday during the hours of 7:30am - 4:00pm SALARY RANGE: $21.00/Hour-$24.00/Hour BENEFITS: Medical/Vision and Dental coverage through BCBSIL FSA and Dependent DayCare accounts Life, AD&D, and Long Term Disability insurance IMRF contribution included in base salary 403B Yearly professional development allotment TERMS OF EMPLOYMENT: The work year for this position is 12 months. The salary is based on market and district comparisons as determined by the Superintendent or his/her designee. EVALUATION: Performance of this job will be evaluated in accordance with provisions of the Board's policy on evaluation of professional personnel. APPLICATION PROCEDURE: Applicants should apply on line at ************ and upload a letter of application with a resume and three (3) current letters of recommendation, dated within the last twelve (12) months. SELECTION PROCEDURE: The deadline for receiving applications is open Until Filled. Interviews with selected applicants will be held as soon as practicable. EQUAL OPPORTUNITY EMPLOYER

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed. Responsibilities: Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. Process payments for cash account customers. Research and resolve customer problems, acting as the customer liaison between other departments when necessary. Back-up support to sales counter with walk in and telephone inquiries. Qualifications: High School Degree or Equivalent required Associates' Degree (U.S.)/College Diploma (Canada) preferred 2-4 years of relevant experience Solid interpersonal skills that allow one to work effectively in a diverse working environment Able to effectively communicate both verbally and in writing Able to work well under pressure Strong attention to detail Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times Computer literate, including effective working skills of MS Word, Excel, and e-mail

Located in Largo in the heart of Prince George's County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services and serve as a tertiary care center for critically ill patients. In addition, our new space will allow us to expand our offerings as a community partner to help improve the health status of Prince George's County residents. Job Description POSITION SUMMARY Under the regular supervision of the Communication Center Supervisor and Business Operation Manager, the Call Specialist prepares and manages documentation involving the registration and scheduling of patient' appointments by telephone in compliance with established protocols. The work includes obtaining and validating patient information from various sources and ensuring information entered into the ERM is accurate. Principal Duties: Registration and Scheduling 1. Schedules patients using the applicable scheduling system for the department including routine and addon exams and complex radiological exams prior to the patient's arrival. 1. Completes registration screen via telephone or in person. 2. Collects accurate demographic and insurance information. Updates EMR as needed. 3. Counsels or refers patient to the financial clearing team for establishing insurance or method of payment. 4. Completes and/or transfers calls to appropriate areas as needed; Seeks appropriate resources to resolve difficult calls or refers to leadership. 5. Responds to patient portal or messaging center work lists, i.e. appointment requests, fax queues, email requests, etc. Insurance Verification/Authorization 1. Verify insurance eligibility using applicable eligibility system. Ensure that managed care carve outs (lab and radiology carve outs) are adhered to. 2. Notify patient of the need for insurance referral form or pre-authorization prior to scheduled appointment. 3. Make recommendations for internal process improvements. 4.Performs related work as assigned Customer Service: Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate. Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as “How may I be of help to you?” using the customer's name as soon as it is learned. Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution. Keeps customer's information confidential, including public places such as elevators or the cafeteria. Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service. Demonstrates commitment to excellent service recovery when a customer's expectations have not been met. Commitment to Co-Workers: Offers assistance to colleagues and other departments when needed. Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines. Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public. Mindful and respectful of others' time and schedules. Attends meetings on time and communicates any absences. Provides co-workers with a status. Communication Etiquette: Respectful, courteous and professional in all forms of communication and follows facility's service communication protocol in all interactions. Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty. Does not text or use e-mail during meetings (except for exigent or emergency situations). Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail). Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred, gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation. Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible. Returns email and voicemail messages promptly but no later than within one business day (24 hours). Always mindful of voice and language in public. Self Management: Participates in assigned educational programs within hospital and outside of hospital as assigned by the Program Coordinator to maintain optimum knowledge base to provide superior assistance to the Physical Medicine Residency Program. Reports to work appropriately groomed and in compliance with the Hospital's dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible. Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes. Completes mandatory, annual education and competency requirements. Follows UMCRH safety, infection control and employee health standards. Demonstrates responsibility for personal growth, development and professional knowledge and competency. Adhere to all UMCRH and department policies and procedures, including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences. Provides notification of absences, lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times. Reviews, signs, and adheres to UMCRH and/or departmental confidentiality statement. Qualifications Education/Knowledge Attained Level: High School or GED Preferred: Some college level course work Completed Course Work/Program: Business, healthcare administration, social work, or related is Preferred. Applicable Experience Experience (years): Required: One year Preferred: Three years or more Experience (describe required & preferred): At least 1 years of experience performing patient registration and scheduling, medical insurance screening and verification in an outpatient environment. Telephone call center experience preferred Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $17.5-$28.48 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at [email protected].

Under the regular supervision of the Communication Center Supervisor and Business Operation Manager, the Call Specialist prepares and manages documentation involving the registration and scheduling of patient' appointments by telephone in compliance with established protocols. The work includes obtaining and validating patient information from various sources and ensuring information entered into the ERM is accurate. Principal Duties: Registration and Scheduling 1. Schedules patients using the applicable scheduling system for the department including routine and addon exams and complex radiological exams prior to the patient's arrival. 1. Completes registration screen via telephone or in person. 2. Collects accurate demographic and insurance information. Updates EMR as needed. 3. Counsels or refers patient to the financial clearing team for establishing insurance or method of payment. 4. Completes and/or transfers calls to appropriate areas as needed; Seeks appropriate resources to resolve difficult calls or refers to leadership. 5. Responds to patient portal or messaging center work lists, i.e. appointment requests, fax queues, email requests, etc. Insurance Verification/Authorization 1. Verify insurance eligibility using applicable eligibility system. Ensure that managed care carve outs (lab and radiology carve outs) are adhered to. 2. Notify patient of the need for insurance referral form or pre-authorization prior to scheduled appointment. 3. Make recommendations for internal process improvements. 4.Performs related work as assigned Customer Service: Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate. Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as "How may I be of help to you?" using the customer's name as soon as it is learned. Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution. Keeps customer's information confidential, including public places such as elevators or the cafeteria. Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service. Demonstrates commitment to excellent service recovery when a customer's expectations have not been met. Commitment to Co-Workers: Offers assistance to colleagues and other departments when needed. Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines. Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public. Mindful and respectful of others' time and schedules. Attends meetings on time and communicates any absences. Provides co-workers with a status. Communication Etiquette: Respectful, courteous and professional in all forms of communication and follows facility's service communication protocol in all interactions. Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty. Does not text or use e-mail during meetings (except for exigent or emergency situations). Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail). Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred, gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation. Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible. Returns email and voicemail messages promptly but no later than within one business day (24 hours). Always mindful of voice and language in public. Self Management: Participates in assigned educational programs within hospital and outside of hospital as assigned by the Program Coordinator to maintain optimum knowledge base to provide superior assistance to the Physical Medicine Residency Program. Reports to work appropriately groomed and in compliance with the Hospital's dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible. Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes. Completes mandatory, annual education and competency requirements. Follows UMCRH safety, infection control and employee health standards. Demonstrates responsibility for personal growth, development and professional knowledge and competency. Adhere to all UMCRH and department policies and procedures, including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences. Provides notification of absences, lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times. Reviews, signs, and adheres to UMCRH and/or departmental confidentiality statement. Company Description Located in Largo in the heart of Prince George's County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services and serve as a tertiary care center for critically ill patients. In addition, our new space will allow us to expand our offerings as a community partner to help improve the health status of Prince George's County residents. Qualifications Education/Knowledge * Attained Level: High School or GED * Preferred: Some college level course work * Completed Course Work/Program: Business, healthcare administration, social work, or related is Preferred. Applicable Experience * Experience (years): Required: One year Preferred: Three years or more * Experience (describe required & preferred): At least 1 years of experience performing patient registration and scheduling, medical insurance screening and verification in an outpatient environment. Telephone call center experience preferred Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: * Pay Range: $17.5-$28.48 * Other Compensation (if applicable): * Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at ****************.

Located in Largo in the heart of Prince George's County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services and serve as a tertiary care center for critically ill patients. In addition, our new space will allow us to expand our offerings as a community partner to help improve the health status of Prince George's County residents. Job Description POSITION SUMMARY Under the regular supervision of the Communication Center Supervisor and Business Operation Manager, the Call Specialist prepares and manages documentation involving the registration and scheduling of patient' appointments by telephone in compliance with established protocols. The work includes obtaining and validating patient information from various sources and ensuring information entered into the ERM is accurate. Principal Duties: Registration and Scheduling 1. Schedules patients using the applicable scheduling system for the department including routine and addon exams and complex radiological exams prior to the patient's arrival. 1. Completes registration screen via telephone or in person. 2. Collects accurate demographic and insurance information. Updates EMR as needed. 3. Counsels or refers patient to the financial clearing team for establishing insurance or method of payment. 4. Completes and/or transfers calls to appropriate areas as needed; Seeks appropriate resources to resolve difficult calls or refers to leadership. 5. Responds to patient portal or messaging center work lists, i.e. appointment requests, fax queues, email requests, etc. Insurance Verification/Authorization 1. Verify insurance eligibility using applicable eligibility system. Ensure that managed care carve outs (lab and radiology carve outs) are adhered to. 2. Notify patient of the need for insurance referral form or pre-authorization prior to scheduled appointment. 3. Make recommendations for internal process improvements. 4.Performs related work as assigned Customer Service: Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate. Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as “How may I be of help to you?” using the customer's name as soon as it is learned. Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution. Keeps customer's information confidential, including public places such as elevators or the cafeteria. Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service. Demonstrates commitment to excellent service recovery when a customer's expectations have not been met. Commitment to Co-Workers: Offers assistance to colleagues and other departments when needed. Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines. Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public. Mindful and respectful of others' time and schedules. Attends meetings on time and communicates any absences. Provides co-workers with a status. Communication Etiquette: Respectful, courteous and professional in all forms of communication and follows facility's service communication protocol in all interactions. Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty. Does not text or use e-mail during meetings (except for exigent or emergency situations). Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail). Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred, gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation. Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible. Returns email and voicemail messages promptly but no later than within one business day (24 hours). Always mindful of voice and language in public. Self Management: Participates in assigned educational programs within hospital and outside of hospital as assigned by the Program Coordinator to maintain optimum knowledge base to provide superior assistance to the Physical Medicine Residency Program. Reports to work appropriately groomed and in compliance with the Hospital's dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible. Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes. Completes mandatory, annual education and competency requirements. Follows UMCRH safety, infection control and employee health standards. Demonstrates responsibility for personal growth, development and professional knowledge and competency. Adhere to all UMCRH and department policies and procedures, including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences. Provides notification of absences, lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times. Reviews, signs, and adheres to UMCRH and/or departmental confidentiality statement. Qualifications Education/Knowledge Attained Level: High School or GED Preferred: Some college level course work Completed Course Work/Program: Business, healthcare administration, social work, or related is Preferred. Applicable Experience Experience (years): Required: One year Preferred: Three years or more Experience (describe required & preferred): At least 1 years of experience performing patient registration and scheduling, medical insurance screening and verification in an outpatient environment. Telephone call center experience preferred Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $17.5-$28.48 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at ****************.

Job DescriptionDescription: Join Our Team at Midwest Family Health! Customer Relations Specialist Are you friendly, organized, and love helping people? Midwest Family Health is looking for an energetic and reliable Customer Relations Specialist to join our team! At Midwest Family Health, we take pride in serving our communities with compassion, care, and integrity. We're seeking someone who enjoys connecting with customers, thrives in a fast-paced environment, and shows up ready to make a difference each day - because reliability and teamwork are at the heart of what we do. What You'll Do: Welcome and assist customers with product selection and purchases Accurately process transactions using our Point-of-Sale system Restock, organize, and help keep our store looking its best Support marketing and community outreach efforts Assist pharmacists and healthcare staff in daily operations Occasionally deliver prescriptions within city limits (mileage reimbursed) What We're Looking For: A positive, friendly, and team-focused attitude Reliable and consistent attendance - someone the team can count on Strong communication and computer skills Detail-oriented with great follow-up and organization Ability to multitask efficiently Reliable transportation and a valid driver's license Why You'll Love It Here: Opportunities to learn and grow within healthcare Competitive pay and meaningful work that makes a difference in people's lives Ready to start a rewarding career where you can truly make an impact? Apply today and become part of the Midwest Family Health family - where caring for others starts with how we care for our team. Requirements:

Join Our Team at Midwest Family Health! Customer Relations Specialist Are you friendly, organized, and love helping people? Midwest Family Health is looking for an energetic and reliable Customer Relations Specialist to join our team! At Midwest Family Health, we take pride in serving our communities with compassion, care, and integrity. We're seeking someone who enjoys connecting with customers, thrives in a fast-paced environment, and shows up ready to make a difference each day - because reliability and teamwork are at the heart of what we do. What You'll Do: Welcome and assist customers with product selection and purchases Accurately process transactions using our Point-of-Sale system Restock, organize, and help keep our store looking its best Support marketing and community outreach efforts Assist pharmacists and healthcare staff in daily operations Occasionally deliver prescriptions within city limits (mileage reimbursed) What We're Looking For: A positive, friendly, and team-focused attitude Reliable and consistent attendance - someone the team can count on Strong communication and computer skills Detail-oriented with great follow-up and organization Ability to multitask efficiently Reliable transportation and a valid driver's license Why You'll Love It Here: Opportunities to learn and grow within healthcare Competitive pay and meaningful work that makes a difference in people's lives Ready to start a rewarding career where you can truly make an impact? Apply today and become part of the Midwest Family Health family - where caring for others starts with how we care for our team.

Access Call Center Representative - (250002QG) Description Schedule, pre-certify, verify and document procedures for ancillary services and minor surgical treatments. Serve as a liaison between call center, clinics, and external providers. Provide accurate documentation following all established protocols to register and schedule patients' appointments by telephone. Ensure that appointments are scheduled in accordance within departmental guidelines. Responsible for obtaining and validating patient information from various sources and to ensure information entered into the computer management system is accurate. Perform responsibilities within established customer service standards. Provide assistance to other employees within their department as well as other departments. Qualifications Minimum EducationHigh School Diploma or GED (Required) Associate's Degree (Preferred) Minimum Work Experience3 years Experience performing patient registration and scheduling, medical insurance screening and verification (Required) Required Skills/KnowledgeExcellent customer service skills Demonstrated problem solving and critical thinking skills Computer knowledge necessary Microsoft Office experience required Must complete Patient Access training curriculum and pass all competency assessments, including the ability to type minimum of 30 words per minute Knowledge of medical terminology and CPT-4/ICD-10 coding required Functional AccountabilitiesRegistration and Scheduling ServicesEnsure accuracy of scheduling patients using the applicable scheduling system for the department: schedule routine and add-on exams; schedule complex radiological exams prior to the patient's arrival. Review patient Surgical Plan of Care from Physician when scheduled in conjunction with diagnostic exams. Schedule complex ancillary and non-complex surgical procedures using scheduling system; while coordinating with both the physician's and parent's schedules Complete computer aided, on-line registration screen with parent/guardian via telephone or in person in professional & courteous manner. Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards for registration accuracy Counsel parents or refers parent to Financial Information Center (FIC) for establishing payment schedule or method of payment. Responsible for information distributed via email; check work email a minimum of 3 times daily and respond to inquiries within 24 hours (or next business day) Verifying Insurance/ AuthorizationVerify insurance eligibility using applicable eligibility system. Ensure that managed care carve outs (ie: lab and radiology) are adhered to. Notify insurance companies or review agency as required by hospital contract and document notification as defined by policy. Obtain authorizations as needed with clinical information; document authorization in the patient account accordingly. Notify parents of the need for completed insurance referral form or pre-authorization prior to scheduled/unscheduled appointment. Performance Improvement, Mentoring, and TrainingMonitor and correct registration errors on a daily basis ensuring quality standards. Provide input to manager about registration errors for ongoing training purposes. Work with manager to reduce registration and authorization denials. Provide expertise to peers throughout the institution: collaborate with peers to ensure exams are scheduled appropriately. Productivity and QualityComplete calls in an accurate and timely manner; transfer calls to appropriate areas as needed; notify manager/supervisor of difficult calls (clarification re insurance, problem callers, etc. ); seek appropriate resources to solve problems effectively. Respond to patient portal work lists (i. e. appointment requests, fax queues, email requests, etc. ). Maintain high ACD Quality departmental standards including but not limited to scripting, abandonment rate, call to answer, availability. Anticipate customer service needs to "prevent fires". Program KnowledgeStay current on insurance company updates and changes provided by the Financial Clearance Center. Understand Call Center functions, staffing and processing; complete all required fields of information in the appropriate system. Learn and maintain working knowledge of current and new systems. Organizational AccountabilitiesOrganizational Accountabilities (Staff) Organizational Commitment/Identification Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others' ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location: Maryland-Silver SpringWork Locations: Dorchester 12200 Plum Orchard Dr Silver Spring 20904Job: Administrative Support / Customer ServiceOrganization: FinancePosition Status: R (Regular) - FT - Full-TimeShift: DayWork Schedule: 8:30am-5pmJob Posting: Dec 11, 2025, 7:13:52 PMFull-Time Salary Range: 37336 - 62046. 4