North LA County Regional Center jobs

Job Description COMMUNITY SERVICES SPECIALIST - QA The Organization North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults. Supervision Receives general supervision from the Community Services Supervisor. The Position and Job Summary (These are examples of the types of duties that may be performed. Additional duties may be added.) Supports service providers in continually improving service levels through consultation on best practices, program, monitoring, problem identification and exploration, complaint investigation, and providing group and individual training. Collects service satisfaction information from consumers and families and agency staff. Writes detailed reports of evaluation findings, advises service providers on implementing corrective actions, follow-ups on implementation. (Quality Assurance (QA) emphasis. Surveys agency staff, references performance contract to identify resource development needs. Locates potential providers, provides information and consultation on regulatory requirements, business issues. Provides technical support during development. Trains potential providers on best practices in service delivery. Represents the agency in transactions with Community Care and Health Care licensing, State Development Centers (SDC), the Department of Developmental Services (DDS), community agencies, and regulatory agencies. Creates, maintains informational material for use by providers, regional center staff, consumers, and families. Consults with Consumer Services staff and assists in resolution complex service planning issues. May act in a dedicated role as part of the agency's Community Placement Plan (CPP) by providing monitoring and quality assurance activities to vendored programs that are developed through the CPP Request for Proposals (RFP) process to serve individuals placed into the community from SDC, or individuals who are at risk of placement into an SDC. Collaborates with other Community Services Specialists (QA) as needed for monitoring and reporting. Reports to CPP committee regarding findings and observations of service implementation. May complete reports and update databases related to CPP projects as necessary for internal and external reporting. Performs all other assigned duties as needed. Employment Standards To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Education & Experience A typical way to obtain the knowledge and skills would be: A Bachelor's degree and four years of related experience. A Master's degree in a related subject may be substituted for two years of experience. Developmental disabilities, service provision techniques, current values and best practices, ability to understand and apply regulatory and statutory information during reviews or investigations, familiarity with day programs, supported employment and SLS services. Skills and Abilities Decision making, collaborative problem resolution, comprehending and communicating complex information, written and verbal communications, ability to work effectively with people from a variety of cultures. Ability to develop and facilitate trainings. Ability to conduct professional presentations. Ability to understand complex organizational systems and interdependencies with community resources. Exceptional ability to create rapport and manage collaborative relationships with numerous project partners. Proficiency in numerous standard Office Suite software programs and ability to learn new software applications. Essential Requirements A valid California Driver's License and transportation, or acceptable substitute is required. NLACRC Offers an Excellent Benefits Package We offer employees a variety of health and dental plans: Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs. Dental Insurance - NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents Pre-Tax Flexible Spending Account for eligible health care expenses Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees No cost Vision plan for employees and eligible dependents Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees NLACRC offers two (2) deferred compensation plans - 457 and 403(b) Participate in the Public Service Loan Forgiveness program Paid Time Off - Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time Holidays - NLACRC offers 12 paid holidays throughout the year Most positions are offered a hybrid - remote option Please note that benefit costs are pro-rated for part-time employees. Professional Development Opportunities & Growth NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field. Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. Compensation This position is non - exempt. NLACRC is an equal opportunity employer. Further, NLARC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance Compensation This position is non-exempt. Regular Salary: $29.49 - $41.66 per hour

SUMMARY: Under general supervision of the Program Manager performs responsible secretarial and clerical services related to serving all types of cases and completes related work as required. Requires good work habits including regular attendance and punctuality. Has no supervisory responsibility. HOURLY RANGE: $19.7748 - $27.8251 per hour SIGN-ON BONUS! $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing. $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing. Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name. This incentive is only available for new employees. Rehires are not eligible for the sign-on bonuses. GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS: To view our benefits package and employee perks, please click HERE. ESSENTIAL DUTIES AND RESPONSIBILITIES: Assist Program Manager in maintaining administrative compliance of program. Maintain confidentiality of program and all work-related matters. Review Individual Program Plan (IPP)/ Client Development Evaluation Report (CDERs)/ Annual Review (AR) to be sure the packet is complete when received for Program Manager's review and signature. Review and distribute all Medicaid Waiver Audit Sheets and collect all information as identified on the sheet within the time frames identified. Collect all Medicaid Waiver Consumer Choice of Services/Living Arrangement DS2200s forms as identified by Medicaid Waiver Team and route as appropriate. Bring problems to the Program Manager for Identify areas that may require additional staff training. Review monthly audits for expired reports, keeping Consumer Services Coordinator (CSC) and Program Manager informed. As directed, assist Program Manager with staff reminders. Follow-up with CSCs on past due Special Incident Report (SIR) reports. Sort and distribute mail for unit and vacant caseloads to an assigned Consumer Services Coordinator. Develop tickler for work to be done. Document when assigned visits and documentation on vacant caseloads are completed. If appropriate prepare and mail monthly Family Cost Participation Program (FCPP) letters. Review travel claims for completeness and accuracy. Coordinate office days and duty day assignments. Provide backup for the duty person. The receiving Consumer Support Technician III (CST III) and/or Program Manager will agree to take case from the sending unit/program. Take messages for the Program Manager in their absence. Maintain daily schedule for Program Manager that may include scheduling meetings. Direct people or calls to the appropriate person. Enter data into Atlas system. Check for duplicates before routing material for Maintain Program Manager's files. Assist staff in maintaining administrative compliance. Assist Program Manager with correspondence to include on a daily basis: computer key entry, typing error-free correspondence and reports, and preparing documents for mailing. Complete necessary paperwork, reports, etc. on a timely basis. At the discretion of Program Manager, request outstanding reports to update client file; respond to request for information; prepare referral packets as time permits; compile appropriate documents for clinical review (re-eligibility) purposes; track cases participating in the Self Determination program; and track cases that are participating in Co-Pay, Co-Insurance, Deductible assistance. Prepare correspondence and reports as needed or assigned on a timely basis. Keep manager informed of pending work, work in progress and problems encountered. Perform as a member of a team answering questions, sharing expertise, and generally contributing to the harmony of the team. Provide backup to other CST III positions as requested. Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments. Successfully complete all assignments arising out of the Agency's Performance Contract. Use office equipment appropriately. Keep work area neat and orderly. Observe all safety rules. Utilize agency's IT systems as assigned, maintaining security and following agency's protocol and procedures, rules, and requirements. Comply with and ensure program compliance with agency's Personnel Policies and Procedures. Seek to maintain currency and expand relevant knowledge Update knowledge through readings, briefings, and training. Attend training sessions as required. Maintain good attendance and punctuality. Drive vehicle/travel to other offices/locations to pick up, deliver documents and materials as needed or Organize travel efficiently and effectively. Utilize bilingual skills as able and as necessary. Perform different or additional work as assigned. MINIMUM POSITION REQUIREMENTS: High school diploma or equivalent. One year of clerical experience. Knowledge of modern office practices and procedures including business correspondence, filing, and operation of office business machines. Knowledge of Microsoft Office, Microsoft Teams, Adobe, Excel, and PDF Expert. Ability to perform clerical work involving independent judgment, accuracy, and speed. Ability to spell correctly, use proper English, make simple arithmetical commutations. Demonstrated ability to type/keyboard accurately (40 WPM). Ability to follow oral and written direction. Good verbal and written communication skills. Ability to establish and maintain effective working relationships with others. Ability to work cooperatively and effectively with others. Perform as a member of a team, answering questions, sharing expertise and generally contributing to the harmony of the team. Assure that consumer rights and dignity are maintained in the provision of services. Full use of an automobile, possession of a valid California driver's license and liability insurance for the minimum amount prescribed by law or ability to provide for independent transportation. Must have and maintain a safe driving record. May be required to be bilingual. We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Description HUMAN RESOURCES DIRECTOR The Organization North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults. DEPARTMENT: Human Resources - SFV SCOPE: The Human Resources Director (HRD) serves as NLACRC's senior HR leader with full accountability for the strategy, operations, and outcomes of the Human Resources Department, positioning HR as a strategic partner aligned with NLACRC's Strategic Plan and its mission, vision, and values. SUPERVISION: This position will report directly to the Executive Director. ESSENTIAL DUTIES AND RESPONSIBILITIES: (These are examples of the types of duties that may be performed. Additional duties may be added.) Provides leadership and oversight over all staff functions within the Human Resource department to include, but not limited to, employee engagement, talent acquisition, succession planning, benefits, employment/labor relations, , performance planning and management, , reporting to the Department of Developmental Services and employment law compliance, and policies/procedures and workflow. Provides guidance to senior/executive level management in employee/labor relation areas based on current employment law; consults with counsel on legal issues as needed. May represent the organization at labor-related legal hearings and supports and/or serves as NLACRC's primary liaison with the union for contract negotiations and grievances. Ensures NLACRC's programs are following all applicable regulations, statutes, City/County, State and Federal laws. Develops, maintains, and reports Human Resource key performance indicators (KPIs) for HR functional processes. Deliver forecasting reports to applicable state agencies as needed. Provides consultation on performance management matters to include terminations and serious progressive disciplinary action. Provides recommendations to senior/executive level management based on researched information. In collaboration with Accounting and Finance, oversees the design and development of NLACRC's benefit and compensation programs/strategy to ensure regulatory requirements/competitive salary levels are maintained. Creates NLACRC's strategic recruitment and selection plan. Serves as executive support to NLACRC's Board of Trustees on select committees; attends monthly Board meetings as a representative of executive leadership. Establishes and implements short- and long-range department goals and objectives to support the department. Oversees the Agency's complaint process, and serves as the designated Compliance Officer and primary investigator for the purposes of Whistleblower policy investigations Serves as NLACRC's designated official to review Conflict of Interest reporting statements and mitigate conflicts with acceptable resolutions. Develops and manages the department budget. Performs other duties as assigned. EDUCATION AND/OR EXPERIENCE: A BS/BA degree in a related concentration from an accredited college/university MBA or MA/MS in human resources or related field preferred. Six (6) - ten (10)-plus years of related progressive professional experience in Human Resources management. Senior/Director-VP level professional experience with 1,000+ headcount and $90M+ payroll strongly preferred. Previous union labor relations experience, including adjudicating grievance hearings and labor/management meetings preferred. Prior experience in state/civic and/or regional center system HR management is beneficial but not required. LICENSES and/or CERTIFICATES: SPHR/PHR and/or SHRM-SCP/CP preferred Valid California Driver's License - This position will make regular and routine visits to all NLACRC office locations in the San Fernando Valley, Santa Clarita Valley, and Antelope Valley. EMPLOYMENT GUIDELINES: Experience in strategic planning and execution. Knowledge of contracting, negotiating and change management. Ability to interpret and advise on federal, state and local employment, wage and salary laws and regulations, employee/labor relations, compensation, benefits and best practices in the field. Ability to analyze and assess staff and supervisory training and development needs, to collaborate with Training and Quality management. Knowledge of organizational development theory and practices. Ability to negotiate and manage collective bargaining agreements and grievance processes. Experience in examining and re-engineering operations and procedures, formulating policy and developing and implementing new strategies and procedures. COMPETENCIES Human Resources management Organizational development Conflict resolution Relationship building and management Communication Leadership and navigation Change management ANALYTICAL AND REASONING SKILLS Ability to collect and analyze data and to develop and implement programs. INTERPERSONAL SKILLS Ability to build and cultivate relationships; work cooperatively; establish rapport and gain trust; listen and elicit pertinent information effectively; and interact effectively with people from diverse cultures. WRITTEN AND VERBAL COMMUNICATION SKILLS Ability to speak and write in an organized and effective manner; speak confidently in small-group and large-audience settings; and write with excellent grammar. ORGANIZATIONAL SKILLS Ability to exercise duties in an organized manner; plan, prioritize and complete duties in a timely manner; be detail oriented; and multi-task. LANGUAGE SKILLS None MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. NLACRC Offers an Excellent Benefits Package: We offer employees a variety of health and dental plans. Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee-only or employee and dependents costs. Dental Insurance - NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents Pre-Tax Flexible Spending Account for eligible health care expenses Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees No cost Vision plan for employees and eligible dependents Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees NLACRC offers two (2) deferred compensation plans - 457 and 403(b) Participate in the Public Service Loan Forgiveness program Paid Time Off - Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time. Education, wellness, and sabbatical time available depending on eligibility. Holidays - NLACRC offers 12 paid holidays throughout the year Many positions are offered a hybrid - remote option after 90 days in-office intro period. Professional Development Opportunities & Growth NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions. Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. Compensation This position is exempt. Regular Salary - $146,519.43 - $203,937.39 Base Pay Rate / Salary Range Information The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree(s) obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience. NLACRC is an equal opportunity employer. Further, NLARC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Required SkillsSr. Microsoft Dynamics365 Lead, Must have Marketing Module Experience, Strong Communication Skills, MUST CURRENTLY LIVE IN BAY AREA, CA OR DALLAS, TX AREA, 2x Per Week On-Site required Basic QualificationsAdditional SkillsJob Description At least 8+ years of total IT experience performing complex application development projects on the Microsoft stack. In-depth hands-on expertise of the Microsoft Dynamics 365 / Power Apps platform, the entity model, security model, and Web services. In-depth hands-on knowledge of Canvas and Model Driven applications and the Dataverse. Extensive .NET Framework and C# development experience, including experience with the CRM API, REST/ODATA, and SOAP endpoints. Hands-on experience architecting solutions that involve Dynamics customization to include server-side code, custom business logic, integration modules, workflow assemblies and plug-ins. SQL Sever, D365 Data Model, and SSIS for CRM integration Excellent client-facing written and oral communication skills Familiarity with agile software delivery methodologies such as Scrum

SUMMARY: The part-time position is only available for students enrolled in a bachelor's degree program with an expected completion date of 6 months of date of hire. Under the direct supervision of the Program Manager, the Case Management Trainee position is a 6 month to 12-month training position that is responsible for coordinating the services and supports that are available to persons with developmental disabilities and their families in accordance with the Lanterman Developmental Disabilities Services Act. This training position will serve a smaller caseload of consumers for at least 6 months and up to 12 months, depending on performance reviews completed by the Program Manager. Has no supervisory responsibility. HOURLY RATE: $24.1911 GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS: To view our benefits package and employee perks, please click HERE. SIGN-ON BONUS! $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing. $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing. Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name. This incentive is only available for new employees. Rehires are not eligible for the sign-on bonuses. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for the daily Consumer Services Coordinators (CSC) responsibilities serving a smaller caseload of consumers. Complete necessary paperwork, reports, etc. on a timely basis. Implement IRC's mission statement and core values in all aspects of service provision. Use every opportunity to promote IRC's vision with staff and community. Coordinate, implement and update the Client Development Evaluation Report (CDER), Annual Review and Individual Program Plan (IPP). Evaluate the consumer's progress and plan as identified in the IPP on an ongoing basis. Provide advocacy services to consumers and their families. Attend all relevant meetings, i.e., IEP, ITP, IHC, etc., and prepare paperwork as necessary. Seek out and effectively utilize generic resources on behalf of consumers and their families. Complete individual or family crisis intervention and appropriately document activities. complete Special Incident Reports (SIR) as required and on a timely basis. Inform other programs and representatives of other agencies as appropriate. Coordinate consumer assessment including medical, psychological/developmental, educational, or vocational and others as needed. Provide information and referral services. Under the direction of the Program Manager, complete placement and liaison activities as required. Under the direction of the Program Manager accompanies sponsor on Medicaid Waiver consumer contacts and may assist in completing required documentation on a timely and thorough basis. Under the direction of the Program Manager and in concert with Resource Development and Transportation Program and the Quality Assurance Program, arrange for the placement of consumers in residential facilities, day program and/or other training programs as clinically indicated and approved by the Interdisciplinary Team. Complete a facility audit (ICRC 513 Community Care Facility Audit form) and forward to the Quality Assurance Program as required and when facility problems are identified. As assigned, do an unannounced facility audit, completing the ICRC 513 and forwarding it to the Quality Assurance Program. Keep Program Manager informed of the status of the caseload, community needs, community liaison activities, and unusual or difficult case situations. Keep appropriate manager informed of pending work, work in progress and problems encountered. Participate in case conferences and interagency meetings. Assure that consumers' rights and dignity are maintained in the provision of services. Complete agency orientation training sessions. Visit Level 4-3-2 residential facilities. Visit appropriate day programs as assigned. Annually participate in at least one Quality Assurance evaluation/audit of a community care facility, a health care facility, or a day program. Meet with the Program Manager for training and guidance weekly. Daily, complete administrative requirements, Purchase of Service forms and Consumer File Record Documentation in accord with agency policies and procedures. Complete necessary paperwork, reports, etc. on a timely basis. Completion of at least 95% required case-related paperwork within designated time frames. Facilitation of the purchase of services identified in IPP. Is well prepared for compliance review, eligibility review and other administrative case reviews. Complete daily Targeted Case Management documentation accurately and on a timely basis, documenting all Consumer Services Coordinators activity and securing all possible units but no less than the minimum number of units set by management. In the event part of the record is out-of-date, make arrangements to correct the deficiency. Work cooperatively and effectively with others. Perform as a member of the team, answer questions, share expertise and contribute to the harmony of the team. Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments. Maintain good attendance and punctuality. Utilize agency's IT systems as assigned, maintaining security and following agency's protocol and procedures, rules, and requirements. Seek to maintain current and to expand relevant knowledge base. Attend training sessions as required. Keep informed on changes at the state and agency level with regard to philosophy, policy and procedures and share information with the program staff. Organize travel efficiently and effectively. Comply with and ensure program compliance with agency's Personnel Policies and Procedures. Utilize bilingual skills in all aspects of the job as able and as required. Successfully complete all assignments arising out of the agency's Performance Contract. Maintain a safe driving record. Use office equipment appropriately and keep it in good repair. Keep work area neat and orderly. Observe all safety rules. Utilize agency's IT systems as assigned, maintaining security and following agency's protocol and procedures, rules and requirements. Perform different or additional work as assigned. MINIMUM POSITION REQUIREMENTS: For Part-time position: Current enrollment in Bachelor's degree program in social work, psychology, or a related field from an accredited college or university. Must be awarded Bachelor's degree within six months of hire date. Must be available to work part-time, 20 hours per week and transition to a full-time work schedule, 40 hours per week, after six months from hire date. For Full-time position: BA or BS degree from an accredited college or university. Bilingual preferred. Ability to handle change well and be flexible and adaptable in dealing with interruptions, new priorities, and new assignments. Ability to follow oral and written direction. Ability to establish and maintain effective working relationships with others. Ability to work cooperatively and effectively with others. Perform as a member of a team, answering questions, sharing expertise and generally contributing to the harmony of the team. Assure that consumer rights and dignity are maintained in the provision of services. Good verbal and written communication skills. Full use of an automobile, possession of a valid California driver's license and liability insurance for the minimum amount prescribed by law or ability to provide for independent transportation. Must have and maintain a safe driving record. We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Description The Organization North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults. Supervision Receives supervision from Consumer Services Supervisors/Managers. Department - Consumer Services - San Fernando Valley - Adult 9 The Position and Job Summary • Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary. • Identify and coordinate services for individuals and their families • Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures. • Serve as an advocate for individuals served by community agencies. • Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc. • Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs. • Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required. Employment Standards Bachelor's degree in psychology, social work, sociology, or related human services field and two years of related experience. A Master's degree in a related subject may be substituted for experience. Skills and Abilities Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook. Essential Requirements Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out-of-office meetings required. Valid California Driver's License and reliable and transportation, or acceptable substitute, required. NLACRC Offers an Excellent Benefits Package: We offer employees a variety of health and dental plans. • Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs. • Dental Insurance - NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents • Pre-Tax Flexible Spending Account for eligible health care expenses • Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses • No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees • No cost Vision plan for employees and eligible dependents • Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees • NLACRC offers two (2) deferred compensation plans - 457 and 403(b) • Participate in the Public Service Loan Forgiveness program • Paid Time Off - Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness and sabbatical time • Holidays - NLACRC offers 12 paid holidays throughout the year • Most positions are offered a hybrid - remote option Professional Development Opportunities & Growth NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions. Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. Compensation This position is non-exempt. Regular Salary: $26.33 - $37.18 per hour, plus $69.24 per bi-weekly pay period for bilingual services. Base Pay Rate / Salary Range Information The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience. NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Summary: Under direction of the Admin. Unit Manager - Accounting & Audit, provide technical assistance to IRC auditors on establishment and maintenance of proper records; data entry of numerous data collected from IRC service providers to be used in vendor compliance audits for the Self Determination Program (SDP). HOURLY RANGE: $ 26.4756- $37.2539 per hour SIGN-ON BONUS! $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing. $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing. Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name. This incentive is only available for new employees. Rehires are not eligible for the sign-on bonuses. GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS: To view our benefits package and employee perks, please click HERE. ESSENTIAL DUTIES AND RESPONSIBLITIES: Save Consumer spending plans in a shared drive when received from Consumer Support Technician III (CST III). Create and maintain folders for spending plans and budget reviews in the shared drive for each Consumer. Assist/review spending plans and verify all amounts provided. Take information from spending plans and input them in the budget review Excel spreadsheet. Email Purchase of Service (POS) staff to update them on the upcoming authorizations for SDP Consumers after the budget review. Check San Diego Information Systems (SANDIS)/ Atlas/ Uniform Fiscal System (UFS) daily for authorizations for pending SDP Consumers. Compare/reconcile authorizations in SANDIS/Atlas/UFS with Consumers' budgets and spending plans. Check for any errors with authorizations regarding Financial Management Service (FMS) vendor, service code, budget time frame and amounts. Inform auditors when the authorizations that are submitted match/do not match the Consumer's spending plan, when the Excel budget review is completed, and when the budget is ready to be input in SDP E-Billing. Email Directors and/or Program Administrators, as appropriate, to approve Consumer's budget in SDP E-Billing. At rollover, verify that all SDP Consumers have their remaining budget amounts as of July 1 entered in SANDIS/Atlas/UFS. Assist auditors in responding to emails and inquiries from Participant Choice Specialists, CST IIIs, Program Managers, Service Coordinators and IRC vendors. Use office equipment appropriately and report the need for any repairs. Keep work area neat and orderly. Observe all safety rules and comply with IRC's Injury and Illness Prevention Plan and Workplace Violence Prevention Plan. Seek to maintain and expand relevant knowledge base. Attend all training sessions, as necessary or required. Ability to handle a hybrid work environment consisting of working in the office and remotely at home while maintaining work productivity and efficiency; communicate via telephone calls, video conference calls, emails, and chat rooms. Perform as a member of the team, answer questions, share expertise and contribute to the harmony of the team. Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments. Keep manager informed of pending work, work in progress and problems encountered. Utilize agency's IT systems as assigned, maintaining security and following appropriate protocols, procedures, rules and requirements. Comply with and ensure compliance with Personnel Policies and Procedures. Ensure that Consumers' rights and dignity are maintained. Perform different or additional work as needed or assigned. MINIMUM POSITION REQUIREMENTS: High School diploma. Associate of Arts degree preferred. Two years of progressively responsible accounting or bookkeeping experience. Proficiency in Microsoft programs, heavy emphasis in Excel spreadsheets. Ability to pass Excel test. Ability to create, reconcile, and maintain multiple ledgers. Ability to make verbal Ability to maintain electronic filing systems (scanning). Ability to maintain confidentiality. Ability to spell and punctuate correctly and perform arithmetic Ability to follow oral and written direction. Good verbal and written communication skills. Full use of an automobile, possession of a valid California driver's license and liability insurance for the minimum amount prescribed by law or the ability to provide for independent transportation. Must have and maintain a safe driving record. We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

SUMMARY: Under the general supervision of the Clinical Services Program Administrator, provide assessment and consultation services to all referred consumers but principally those whose eligibility for services are being assessed. Consult with staff and other community agencies. Offer clinical supervision to Psychological Assistant. SALARY RANGE: $96,829.20 - $129,760.18 annually SIGN-ON BONUS! $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing. $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing. Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name. This incentive is only available for new employees. Rehires are not eligible for the sign-on bonuses. GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS: To view our benefits package and employee perks, please click HERE. ESSENTIAL DUTIES AND RESPONSIBILITIES: Complete psychological assessments as assigned and complete necessary paperwork, reports, etc. on a timely basis. On referral, perform and interpret psychological and behavioral assessments, formulate diagnoses and write related reports on a timely basis. Effectively communicate findings to consumers, family members, professionals and other appropriate individuals, daily. Daily, work cooperatively and effectively as a member of an interdisciplinary team. As assigned, complete psychological assessments requested by the court. Through reviews of developmental or psychological assessments, assess consumer eligibility. Record findings in an eligibility statement. As assigned provide clinical oversight and guidance to other clinical staff. Formulate, monitor, and revise treatment plans as requested. Code CDERs daily as required. Participate in all aspects of the fair hearing process and in various judicial processes as required. Upon request, review behavioral programs/proposals for Level 4 facilities and others. Provide routine consultation, education and training to staff, community agencies, parents and consumers. Complete necessary forms for consumers to obtain various public benefits. Offer guidance and assistance in formulating agency policies and procedures as they relate to eligibility and clinical treatment issues. As assigned, represent IRC at case conferences and interagency meetings. Keep manager informed of pending work, work in progress and any problems encountered. Aggressively seek out opportunities to maintain currency and to expand relevant knowledge base particularly as it relates to eligibility or treatment issues. Attend training sessions as required and stay current with California Board of Psychology licensure requirements. Maintain good standing with the California Board of Psychology Use equipment appropriately and report any need for repairs; keep work area neat and orderly and free from hazards. Utilize IRC's IT systems as assigned, maintaining security and following IRC protocols, procedures, rules and requirements. Observe all safety rules and comply with IRC's Injury and Illness Prevention Plan and Workplace Violence Prevention Plan. Comply with IRC's Personnel policies and procedures. Perform different or additional duties as assigned MINIMUM POSITION REQUIREMENTS: Ph.D. or Psy. D. in clinical psychology, or within six months of completing the graduate degree program. One year of responsible professional experience including substantive experience in testing and diagnostic evaluation of individuals with developmental disabilities, physical handicaps, emotional/mental disturbances, or learning disorders is preferred but not required. Possession of a license as a psychologist issued by the California Board of Psychology. A pre-licensed psychologist will be considered if they are in the process of completing their licensure requirements. Bilingual preferred but not required. Ability to handle change well and be flexible and adaptable in dealing with interruptions, new priorities, and new assignments. Ability to follow oral and written direction. Ability to establish and maintain effective working relationships with others. Good verbal and written communication skills. We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

SUMMARY: Under the direction of the Facilities Manager, assist with the coordinating and efficient operation of the agency's office buildings, including maintenance warehouse, shipping, receiving, and inventory. HOURLY RANGE: $19.7748 - $27.8251 per hour SIGN-ON BONUS! $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing. $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing. Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name. This incentive is only available for new employees. Rehires are not eligible for the sign-on bonuses. ESSENTIAL DUTIES AND RESPONSIBILITIES: Maintain warehouse and inventory in an orderly, clean, and safe manner. Track supply/equipment inventory, ensuring warehouse is stocked; efficiently receive and fulfill requests for supplies from staff. Ensure document(s), including those to be shredded, are received, and stored, in an area which is compliant with HIPAA requirements. Clean, maintain, repair, assemble and install equipment; including, but not limited to: locks, blinds, furniture, cabinetry, tables, umbrellas, lighting, copiers/printers, Audio Visual equipment, and other related items. Routinely inspect agency facilities and grounds for repair and maintenance needs and advise the Facilities Lead or Facilities Manager. Apply approved pest control product(s) as requested. Receive and fulfill requests for signage throughout the agency. Deliver mail from IRC-San Bernardino to another office as requested. Utilize proper storage and tracking of office and furniture keys using associated tracking tool. Inspect, log, and report the status of the Automated External Defibrillators (AED) devices. Inspect and report on the status of Emergency Disaster Shed, Fire Extinguishers, Medical Cabinets and other health safety items as requested. Move/arrange agency furniture and equipment for office moves/transfers, new office set-ups, and auditorium/conference room set-ups. Work cooperatively and effectively with others. Perform as a member of the team, answer questions, share expertise and contribute to the harmony of the team. Use office equipment appropriately and report the need for any repairs. Keep work area neat and orderly. Observe all safety rules and comply with IRC's Injury and Illness Prevention Plan and Workplace Violence Prevention Plan. Ability to handle a hybrid work environment consisting of working in the office and remotely at home while maintaining work productivity and efficiency; communicate via telephone calls, video conference calls, emails, and chat rooms. Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments. Maintain good attendance and punctuality. Good verbal and written communication skills. Keep manager informed of pending work, work in progress and problems encountered. Utilize agency's IT systems as assigned, maintaining security and following agency's protocol and procedures, rules, and requirements. Attend training sessions as required. Comply with and ensure program compliance with agency's Personnel Policies and Procedures. Assure that consumers' rights and dignity are maintained in the provision of services. (Only add to case-management job description/there are some exceptions) Perform different or additional work as assigned. MINIMUM POSITION REQUIREMENTS: High School diploma or equivalent. Eighteen (18) months experience in general maintenance/repair work, or as building maintenance or construction trades helper. Six (6) months experience in warehouse and stocking. Knowledge of maintenance and repair of plumbing, electrical and building fixtures. Good verbal and written communication skills, including ability to follow oral and written directions. Ability to plan and keep maintenance/delivery schedules and control records of equipment/ supplies. Ability to work cooperatively and effectively with others. Full use of an automobile, possession of a valid driver's license and liability insurance for the minimum amount prescribed by law or ability to provide for independent transportation. Must have and maintain a safe driving record. PHYSICAL REQUIREMENTS: Includes daily: standing/walking/sitting for extended periods of time; lifting, carrying, stooping, reaching, pushing and pulling 60+ lbs; repetitive arm/hand/finger movements. We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

SUMMARY: Under the general supervision of the Program Manager, Medicaid Waiver, is responsible for Medicaid Waiver certification and consultation regarding health needs of consumers. Has no supervisory responsibility. HOURLY RANGE: $36.9189 - $51.9485 per hour SIGN-ON BONUS! $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing. $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing. Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name. This incentive is only available for new employees. Rehires are not eligible for the sign-on bonuses. GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS: To view our benefits package and employee perks, please click HERE. ESSENTIAL DUTIES AND RESPONSIBILITIES: Daily, certify/recertify eligibility of consumers for the Medicaid Waiver Program and coordinate agency's activities in this regard. Comply with the administrative requirements of the agency. Complete necessary paperwork, reports, etc. on a timely basis. Guided by the agency's and program's mission statement and core values, under the general direction of the Program Manager, Medicaid Waiver, provide nursing consultation and assessment services to staff and vendors on Medicaid Waiver consumers. Upon request, provide consultation regarding health needs of consumers, good nursing practices, and regulations to staff, facilities, vendors, parents and families. May be required to perform hands-on training of various type facilities or provide development sessions on various medical and nursing issues to staff and vendors. Provide assistance and training to staff on the Medicaid Waiver Program. Provide consultation to staff regarding medical needs of consumers and the services and resources available to meet those needs. Communicate directly with Sacramento Department of Developmental Services (DDS) regarding Medicaid Waiver-related issues and report to Program Manager, Medicaid Waiver. Give the Program Manager, Medicaid Waiver information regarding staff responsiveness to Medicaid Waiver Guidelines. Problem-solve and troubleshoot work issues reporting to the Program Manager, Medicaid Waiver. Complete DDS Preadmission Screening and Resident Review (PASRR). Act as liaison with medical community generic resources. Daily, maintain an adequate skill level in interpersonal and community relationships. Lead or participate in at least one Quality Assurance evaluation/audit of a community care facility, a health care facility, or a day program annually. Seek to maintain current and to expand relevant knowledge base. Attend training sessions as required. Organize travel efficiently and effectively. Work cooperatively and effectively with others. Perform as a member of the team, answer questions, share expertise and contribute to the harmony of the team. Use office equipment appropriately and report the need for any repairs. Keep work area neat and orderly. Observe all safety rules and comply with IRC's Injury and Illness Prevention Plan and Workplace Violence Prevention Plan. Notify Program Manager, Medicaid Waiver of any unsafe working conditions. Ability to handle a hybrid work environment consisting of working in the office and remotely at home while maintaining work productivity and efficiency; communicate via telephone calls, video conference calls, emails, and chat rooms. Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments. Maintain good attendance and punctuality. Good verbal and written communication skills. Keep manager informed of pending work, work in progress and problems encountered. Utilize agency's IT systems as assigned, maintaining security and following agency's protocol and procedures, rules, and requirements. Attend training sessions as required. Comply with and ensure program compliance with agency's Personnel Policies and Procedures. Assure that consumers' rights and dignity are maintained in the provision of services. (Only add to case-management job description/there are some exceptions) Perform different or additional work as assigned. MINIMUM POSITION REQUIREMENTS: Associate's degree in nursing from an accredited school. Possession of a valid license as a registered nurse. Bachelor's degree in nursing from an accredited school preferred. Five (5) years of nursing experience preferred. Full use of an automobile, possession of a valid California driver's license and liability insurance for the minimum amount prescribed by law or ability to provide for independent transportation. Must have and maintain a safe driving record. May be required to be bilingual. We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Description CONSUMER SERVICE COORDINATOR SELF DETERMINATION PROGRAM (SDP) LEAD TRAINING SPECIALIST The Organization North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults. SCOPE: Provides information, advocacy, and case management stabilization services for consumer participants of the Self- Determination Program (SDP). SUPERVISION: Receives general supervision from Consumer Services Supervisor/Manager. EXAMPLES OF DUTIES: (These are examples of the types of duties that may be performed. Additional duties may be added.) 1. Establish the individual budget, associated spending plan, and case management services to consumers registering and/or participating in Self-Determination Program services, including coordination and facilitation of individual program planning to identify SDP- specific outcomes and supports. 2. Assists participants with the transition in and out of the SDP. 3. Assists in the transfer of funds originally distributed to any budget category to another budget category or categories, as identified in statute and/or regulation. 4. If selected as an Independent Facilitator by the participant, will assist in the person-centered planning process and the development of the SDP-based IPP. Will be an active participant/advocate in the decision-making process as related to the development of the individual budget, assessment of short-term and long-term needs, access and coordination of participant-selected services and supports to meet those needs as identified in the consumer's IPP. 5. Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures. 6. Works with Independent Facilitators and Financial Management Services providers who can assist with person-centered planning process, payments and provide employee-related services. 7. Initiates and responds to consumer, family, service provider, and outside agency communications on topics including but not limited to SDP-related service eligibility and SDP-related problem resolution. 8. Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc. 9. May require re-training staff on needed areas that will be identified. 10. Shadows and coaches CSCs in the field when planning and conducting meetings. 11. Assist in addressing issues specific to service delivery and program planning including assessing service provision within SDP. 12. May be asked to perform other tasks/ activities to ensure that applicable timelines, performance measures and customer service goals are met. 13. Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs. EMPLOYMENT GUIDELINES: Education & Experience Bachelor's degree in psychology, social work, sociology, or related human services field and two years of related experience. A Master's degree in a related subject may be substituted for experience. This position is non-exempt, and may be located in the San Fernando, Santa Clarita, and/or the Antelope Valley offices, and requires travel to all offices and throughout and outside of the catchment area, as appropriate. Skills and Abilities Understanding of family systems and appreciation for person-centered planning and thinking, empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word, MS Excel and MS Outlook. Proficiency with basic bookkeeping/services budgeting concepts. 3 years of Regional Center experience/Consumer Service Coordinator. Essential Requirements Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out-of-office meetings required. Valid California Driver's License and reliable and transportation, or acceptable substitute, required. NLACRC Offers an Excellent Benefits Package We offer employees a variety of health and dental plans: Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs. Dental Insurance - NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents Pre-Tax Flexible Spending Account for eligible health care expenses Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees No cost Vision plan for employees and eligible dependents Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees NLACRC offers two (2) deferred compensation plans - 457 and 403(b) Participate in the Public Service Loan Forgiveness program Paid Time Off - Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time Holidays - NLACRC offers 12 paid holidays throughout the year Most positions are offered a hybrid - remote option Please note that benefit costs are pro-rated for part-time employees. Professional Development Opportunities & Growth NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field. Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. Compensation This position is a part-time hourly, non-exempt position. Effective March 2025, the pay rate range is $29.49 - $41.66/hour (internal Grade 8). Base Pay Rate / Salary Range Information The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience. Base Pay Rate / Salary Range Information The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience. NLACRC is an equal opportunity employer. Further, NLARC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

SUMMARY: Under direct supervision of the Early Start Family Resource Network (ESFRN)/Family Empowerment Center (FEC) Manager, provide parent-to-parent support, information, and resources to families and individuals receiving special education services. Responsible for referral input and completion; attending outreach events, trainings and providing presentations; may facilitate parent trainings and group activities. Some travel may be necessary. Has no supervisory responsibility. This is a part-time position working 30 hours per week. HOURLY RANGE: $19.7671 - $19.7671 per hour SIGN-ON BONUS! $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing. $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing. Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name. This incentive is only available for new employees. Rehires are not eligible for the sign-on bonuses. GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS: To view our benefits package and employee perks, please click HERE . ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide support, information and resources to families who have children and individuals receiving, or attempting to receive special education services, and maintain timely follow up contact. Assist families and individuals with navigating the special education system and alternative community service options by identifying areas of need and problem solving. Support families and individuals to improve communication and empowerment skills to increase the effectiveness of professional partnerships and collaboration. Complete referral forms for all requests and accurately enter and update information into database in a timely manner. Ensure confidentiality of all family and individual client information. Demonstrate sensitivity to working with culturally, economically and/or socially diverse populations. Develop/facilitate parent trainings, activities, and support groups either virtually or in-person. Assist with outreach and child find activities by attending resource fairs and other community events. Serve as liaison to community partners and education agencies by attending community advisory meetings. Maintain open lines of communication with community and professionals and assist families and individuals to resolve conflict at the lowest level possible. Provide presentations to community partners by sharing lived experiences and information regarding services and activities provided by the ESFRN. Attend staff meetings and professional development trainings. Seek to maintain current and relevant knowledge base. Use office equipment appropriately and keep it in good repair. Keep work area neat and orderly. Observe all safety rules. Work cooperatively and effectively with others. Perform as a member of the team, answer questions, share expertise and contribute to the harmony of the team. Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments. Maintain good attendance and punctuality. Good verbal and written communication skills. Keep manager informed of pending work, work in progress and problems encountered. Utilize agency's IT systems as assigned, maintaining security and following agency's protocol and procedures, rules, and requirements. Comply with and ensure program compliance with agency's Personnel Policies and Procedures. Assure that consumers' rights and dignity are maintained in the provision of services. Perform different or additional work as assigned. MINIMUM POSITION REQUIREMENTS: High school diploma or equivalent required. Parent or family member of a child with special needs, who has received special education services is preferred. One year of experience is preferred in childhood development, navigating community services, working or volunteering in a community setting and experience in working in a collaborative fashion with a diverse group of parents, families and professionals. Extensive knowledge of the special education system and dispute resolution options. Knowledge of the developmental disability system and related services. Proficient knowledge of Microsoft Office products and ability to type accurately. Must be self-motivated and able to work independently. Ability to establish and maintain effective working relationships with others. Good verbal and written communication skills. Full use of an automobile, possession of a valid California driver's license and liability insurance for the minimum amount prescribed by law or ability to provide for independent transportation. Must have and maintain a safe driving record. Bilingual preferred. We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

SUMMARY: Under general supervision of the Executive Assistant perform a wide variety of clerical support duties and perform in-person and telephone reception. Daily use of office machines including copiers, folders and facsimile. Perform related work as required. HOURLY RANGE: $18.8331 - $26.5001 per hour SIGN-ON BONUS! $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing. $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing. Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name. This incentive is only available for new employees. Rehires are not eligible for the sign-on bonuses. GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS: To view our benefits package and employee perks, please click HERE. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for all reception duties. Effectively deal with anxious or irate persons. Promptly and courteously answer incoming calls for agency staff. Direct people or transfer calls to requested office or person in a businesslike manner. Check in appointments with Spectrasoft and Envoy. Print badges for all visitors and inform staff their appointment has arrived. Assist visitors who do not have appointments. Direct visitors to the appropriate person or department. Notify intake, early start, psychologists, neurologists, legal, and other units of their scheduled appointments. Take or relay messages involving consumers and staff. Keep track of phone calls and voice messages when necessary. Check and record daily general IRC voice mailbox. Update or verify employee list with accurate names, appropriate managers, extensions, tracks, etc. Coordinate long distance calls for employees. Responsible for the audio set-up in the waiting room. Provide coverage for Riverside office as needed. Receive and give people directions or facts in a foreign language as able. Announce via intercom any in-house meeting pending in auditorium. Order office supplies when needed. Prepare reports as needed or assigned on a timely basis. Drive vehicle/travel to other offices/locations to pick-up, deliver documents or materials as needed or assigned. Work cooperatively and effectively with others. Perform as a member of the team, answer questions, share expertise and contribute to the harmony of the team. Use office equipment appropriately and report the need for any repairs. Keep work area neat and orderly. Observe all safety rules and comply with IRC's Injury and Illness Prevention Plan and Workplace Violence Prevention Plan. Must be able to work remotely at home when required to do so by your manager as a result of disruptions in the work environment at the office, e.g., loss of power or internet access; maintain work productivity and efficiency if required to work remotely; communicate via telephone calls, video conference calls, emails, and chat rooms. Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments. Maintain good attendance and punctuality. Good verbal and written communication skills. Keep manager informed of pending work, work in progress and problems encountered. Utilize agency's IT systems as assigned, maintaining security and following agency's protocol and procedures, rules, and requirements. Attend training sessions as required. Comply with and ensure program compliance with agency's Personnel Policies and Procedures. Assure that consumers' rights and dignity are maintained in the provision of services. Perform different or additional work as assigned. MINIMUM POSITION REQUIREMENTS: High school diploma or equivalent. Bilingual preferred. Ability to follow oral and written direction. Ability to establish and maintain effective working relationships with others. Full use of an automobile, possession of a valid California driver's license and liability insurance for the minimum amount prescribed by law or ability to provide for independent transportation. Must have and maintain a safe driving record. We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

SUMMARY: Under general supervision of the Procurement, Facilities, & Office Services Manager, perform a wide variety of clerical support duties. Daily use of office machines including copiers, folders, facsimile and postal equipment. Process volume and bulk mailings and agency incoming/outgoing mail. Perform related work as required. HOURLY RANGE: $18.8331 - $26.5001 per hour SIGN-ON BONUS! $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing. $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing. Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name. This incentive is only available for new employees. Rehires are not eligible for the sign-on bonuses. GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS: To view our benefits package and employee perks, please click HERE. ESSENTIAL DUTIES AND RESPONSIBILITIES: Process bulk and mass mailing correctly and on schedule. Process and distribute daily incoming mail before 3:00 p.m. accurately and in accord with IRC procedures. Process outgoing mail rapidly and accurately; check for complete addressed envelopes, signatures, enclosures, and required copies. Affix correct amount of postage. Process certified, UPS, express mail accurately and on schedule. Process and distribute volume and bulk mailings, copy work, and agency incoming/outgoing mail and facsimiles. Deliver mail as required and assigned. Receive cash or checks from the public or in the mail and issues receipts. Accurately record copies, run tapes and forward tapes, copies of checks or cash in accord with agency requirements. Create or revise agency forms; assist with general design. Recommend pitch and element for uniformity or highlight. Type columns for uniform width, length, picture, drawing or insert and for copier reduction. Secure or assign form numbers. Maintain and assure supply levels and usage of forms are known and monitored for shelf supply. Type error-free correspondence, reports, newsletters, numerical data, etc., from written or typed copy in prescribed format by following general outline or instruction. Make revisions or corrections as needed or requested. Type in a foreign language as assigned and able. Process Intake Pending cases rapidly and accurately. Send standard letter along with enclosures. Send standard letter in response to routine request. Daily use of office machines including copiers, facsimiles, postal and computer. Give public or employees forms and assist in filling out forms, and explain or interpret unit procedures. Search rules and procedures on specific questions. Assist people in finding material and information. Resolve problems, complaints in scheduling or delivering correspondence, materials or supplies. Comply with agency Personnel Policies, Procedures and Affirmative Action Plan. Maintain good attendance and punctuality. Drive vehicle/travel to other offices/locations to pickup/deliver documents and materials and to assist other clerical support unit as needed or assigned. Work cooperatively and effectively with others. Perform as a member of the team, answer questions, share expertise and contribute to the harmony of the team. Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments. Perform different or additional work as needed or assigned. Perform unit assignments on rotation basis or as assigned. MINIMUM POSITION REQUIREMENTS: High school diploma or equivalent. Knowledge of general office practices and procedures. Ability to file in office systems and make simple arithmetical computations. Ability to operate office equipment. Ability to learn operation of word processing equipment. Bilingual preferred. Ability to handle change well and be flexible and adaptable in dealing with interruptions, new priorities, and new assignments. Ability to follow oral and written direction. Good verbal and written communication skills. Ability to establish and maintain effective working relationships with others. Ability to work cooperatively and effectively with others. Perform as a member of a team, answering questions, sharing expertise and generally contributing to the harmony of the team. Assure that consumer rights and dignity are maintained in the provision of services. Full use of an automobile, possession of a valid California driver's license and liability insurance for the minimum amount prescribed by law or ability to provide for independent transportation. Must have and maintain a safe driving record. We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

SUMMARY: Under the direction of the Case Control Manager, perform office clerical work to include classifying and filing documents in folders or e-files; purge files; alphabetize documents, perform physical inventory of caseload files. HOURLY RANGE: $17.9364 - $25.2383 per hour SIGN-ON BONUS! $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing. $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing. Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name. This incentive is only available for new employees. Rehires are not eligible for the sign-on bonuses. GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS: To view our benefits package and employee perks, please click HERE. ESSENTIAL DUTIES AND RESPONSIBILITIES: File consumer material chronologically in appropriate section of consumer file based on subject or content. Maintain consumer files in accordance with agency procedures and in a professional looking condition. Sort and classify consumer file material per agency file organization charts. Assist agency staff in finding material or information. Perform physical inventory of CSC caseload records as scheduled or required. Review scanning materials for quality and file accurately. Purge consumer files of documents that are outdated, duplicated, or unnecessary on an ongoing basis in accordance with agency instruction and retention requirements. Coordinate filing, purging, and inventory assignments for part-time personnel. Work cooperatively and effectively with others. Perform as a member of the team, answer questions, share expertise and contribute to the harmony of the team. Use office equipment appropriately and report the need for any repairs. Keep work area neat and orderly. Observe all safety rules and comply with IRC's Injury and Illness Prevention Plan and Workplace Violence Prevention Plan. Ability to handle a hybrid work environment consisting of working in the office and remotely at home while maintaining work productivity and efficiency; communicate via telephone calls, video conference calls, emails, and chat rooms. Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments. Maintain good attendance and punctuality. Good verbal and written communication skills, and make simple arithmetical computations. Keep manager informed of pending work, work in progress and problems encountered. Utilize agency's IT systems as assigned, maintaining security and following agency's protocol and procedures, rules, and requirements. Attend training sessions as required. Comply with and ensure program compliance with agency's Personnel Policies and Procedures. Perform different or additional work as assigned. MINIMUM POSITION REQUIREMENTS: High school diploma or equivalent. Experience with filing and processing documents accurately and rapidly. Ability to operate office equipment. We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Summary: Under general supervision of assigned Program Manager, performs a wide variety of clerical support duties. Employees in this classification will work a maximum of 17.5 hours per week. HOURLY RANGE: $17.9364 - 25.2383 per hour SIGN-ON BONUS! $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing. $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing. Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name. This incentive is only available for new employees. Rehires are not eligible for the sign-on bonuses. GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS: To view our benefits package and employee perks, please click HERE. ESSENTIAL DUTIES AND RESPONSIBILITIES: Perform administrative support work including word processing, proofreading, filing, checking, and recording information on records. Type a variety of documents including letters, memorandums, agendas, financial reports, minutes, or other materials from oral direction, rough draft, copy, notes, or transcribing machine recordings. Sort, code, scan, and file correspondence, vouchers, forms, documents, and other materials numerically, alphabetically or by other predetermined classification. Check records and papers for grammatical and arithmetic accuracy, completeness, and compliance with established standards and procedures. Make revisions or corrections as needed or requested. Maintain sections of a central records system; enter or extract information on or from records. Sort and deliver mail. Assure supply levels and usage of forms are known and monitored for shelf supply. Update knowledge through readings, briefings, and training. Drive vehicle/travel to other offices/locations to pickup/deliver documents and materials and to assist other clerical support unit as needed or assigned. Work cooperatively and effectively with others. Perform as a member of the team, answer questions, share expertise and contribute to the harmony of the team. Use office equipment appropriately and report the need for any repairs. Keep work area neat and orderly. Observe all safety rules and comply with IRC's Injury and Illness Prevention Plan and Workplace Violence Prevention Plan. Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments. Maintain good attendance and punctuality. Good verbal and written communication skills. Keep manager informed of pending work, work in progress and problems encountered. Utilize agency's IT systems as assigned, maintaining security and following agency's protocol and procedures, rules, and requirements. Attend training sessions as required. Comply with and ensure program compliance with agency's Personnel Policies and Procedures. Other duties as assigned. MINIMUM POSITION REQUIREMENTS: High school diploma or equivalent Knowledge of general office practices and procedures. Ability to spell and punctuate correctly and make simple arithmetical computations. Ability to follow oral and written directions. Ability to establish and maintain effective working relationships with others. Good verbal and written communication skills. Bilingual preferred. Full use of an automobile, possession of a valid California driver's license and liability insurance for the minimum amount prescribed by law or ability to provide for independent transportation. Must have and maintain a safe driving record. We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job DescriptionThe Organization North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults. Supervision Receives general supervision from the IT Supervisor. Department and Location: SFV - IT Technology The Position and Job Summary Provide technical support over the phone, via email and in person to resolve issues involving applications, computer hardware, printers, mobile devices, RingCentral functionality troubleshooting, VPN, and basic network access while focusing on customer service. In addition to resolving daily Help Desk issues, this position will be assisting other IT functions with special projects and assignments as directed by the IT Supervisor and/or IT Director. Identifies and diagnoses Level I/II problems for laptop or desktop users, Microsoft Office, Therefore (EDMS), Sandis, Zoom, Scrive, Adobe, Audio/Video Conferencing, RingCentral functionality troubleshooting, Network Connectivity, VPN, various hardware and email technologies. Troubleshoot complex technical problems. Maintain compliance with established SLA's Ensure that notifications and status updates are accurate, and that procedures are followed and updates, as necessary. Ensures that tickets are prioritized in accordance with business needs and are being closed in a timely manner. Develops knowledge articles and videos for the users and other team members. Supports the inventory application and processes. Responds to security incidents, reviews logs, and escalates suspicious activity. Provides basic support to the Azure, Intune, Active Directory and Exchange environments and escalate issues to the lead IT specialist as necessary. Under the guidance of the lead IT specialist and IT Operations team to perform basic server-based functions, such as creating/modifying network printers, stop/start local server services, and others. Learn new technologies being introduced to NLACRC at a level to resolve issues and teach others to support these technologies. Participates in related special projects and meetings, testing, implementation, and post-implementation support. Ability to provide basic network troubleshooting before escalating to the Lead IT specialist. Must be able to work occasional nights, weekends, and holidays and be on-call for emergencies. Must be able to travel between company locations. Other duties as required. Must be available to support On-call CSC's on the weekends and the board meetings and VAC meetings as needed. Enhance professional knowledge and skills through ongoing education and hands-on experience. Other duties as required. Employment Standards To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Education & Experience Any combination equivalent to or likely to provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be: High School Diploma, GED or Equivalent required. Two (2) years college with coursework in Computer Science or Business Administration preferred. Two (2) years' experience working in a technical environment in a Level II role supporting a Mid-Market organization of 250+ or a large complex Information Technology Department. Demonstrated skills in problem analysis and resolution. Microsoft Certifications preferred. Non-profit experience a plus. Skills and Abilities Senior level Microsoft support skills and experience with Helpdesk Ticket Systems, Active Directory, Single Sign On (SSO), Multifactor Authentication (MFA), Exchange Server, Endpoint Security Software, Virtual Private Networks (VPN), Cloud Backups, SANDIS (iSeries), SharePoint, SQL. Working knowledge of Lenovo laptops, MS Azure and MS Intune a plus. Overall good technical knowledge. Able to understand the problem and communicate the solution effectively. The successful candidate must also be customer-oriented with patience to deal with difficult customers. Possess the capability to troubleshoot problems in a fast-paced environment. Must have excellent English oral and written communication with the ability to convey technical information, both verbal and written, to a wide range of end-users. Strong organization skills and ability to multi-task and prioritize effectively. Ability to participate as part of a team of technical and non-technical personnel. Ability to create processes that can be followed by others. Strong customer service skills with good judgment and critical thinking skills. Essential Requirements Valid California Driver's License and reliable transportation, or acceptable substitute, required. NLACRC Offers an Excellent Benefits Package We offer employees a variety of health and dental plans: Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs. Dental Insurance - NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents Pre-Tax Flexible Spending Account for eligible health care expenses Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees No cost Vision plan for employees and eligible dependents Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees NLACRC offers two (2) deferred compensation plans - 457 and 403(b) Participate in the Public Service Loan Forgiveness program Paid Time Off - Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time Holidays - NLACRC offers 12 paid holidays throughout the year Most positions are offered a hybrid - remote option Please note that benefit costs are pro-rated for part-time employees. Professional Development Opportunities & Growth NLACRC values the professional development of staff! Variety of career paths for entry level management positions for those seeking leadership opportunities in the social services field. Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. Compensation This is a non-exempt position. Base Pay Rate / Salary Range Information The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience. NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

SUMMARY: Under the direction of the Vendorization Manager, perform a variety of specialized tasks relating to the retention, documentation, maintenance and support of vendor records and files. HOURLY RANGE: $18.8331- $26.5001 per hour SIGN-ON BONUS! $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing. $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing. Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name. This incentive is only available for new employees. Rehires are not eligible for the sign-on bonuses. GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS: To view our benefits package and employee perks, please click HERE . ESSENTIAL DUTIES AND RESPONSIBILITIES: Process incoming and outgoing mail as directed by the Manager; dates and times vary depending on the need of the unit. Maintain electronic vendor scanning into scanning system under vendor files as directed. Adhere to established quality control processes to ensure accuracy and legibility of scanned vendor file records in accordance with biennial records retention. Review spreadsheets as assigned for biennial records retention checking. Process documentation requests from other units and put into Teams channels or messages, importing to Microsoft Teams as needed. Maintain insurances, licenses, and Cardiopulmonary Resuscitation (CPR) in VSN, Sandis, UFS, Atlas, as per manager instructions. Verify insurance instructions based on Inland Regional Center's Board of Director's service provider insurance requirements, making sure the most up to date requirements are met. Work with insurance companies, vendors, and providers for the most up to date insurance information as appropriate with Title 17 regulations per vendor type. Performs data entry and maintenance of the Uniform Fiscal System (UFS) vendor files, VSN tracker and Atlas program as directed by Manager. Assist the Vendorization Manager maintain the Service Provider Directory Portal by verifying information on emails/documentation sent from Vendorization Manager, adding information into VSN, and scanning into the vendor's file. Attend training sessions as required. Update knowledge through readings, briefings, meetings, emails, and trainings by researching regulations, Department of Developmental Services (DDS) technical bulletins and regional center compliance review policies. Vendorization Manager will also provide documentation to all staff. Drive vehicle or travel to other offices or locations as needed. Assist Vendorization manager with checking business entities every 6 months. Assist Vendorization manager with unutilized rates in the rate table by running New Generation Software (NGSeports to identify them. Assist Vendorization manager with 24-month non-utilization reports. Performs as a team player, contributing to the harmony and wellbeing of the team as well as the community while respecting others. Work cooperatively and effectively with others. Perform as a member of the team, answer questions, share expertise and contribute to the harmony of the team. Use office equipment appropriately and report the need for any repairs. Keep work area neat and orderly. Observe all safety rules and comply with IRC's Injury and Illness Prevention Plan and Workplace Violence Prevention Plan. Ability to handle a hybrid work environment consisting of working in the office and remotely at home while maintaining work productivity and efficiency; communicate via telephone calls, video conference calls, emails, and chat rooms. Handles change well and are flexible and adaptable in dealing with interruptions, new priorities, and new assignments. Maintain good attendance and punctuality. Good verbal and written communication skills. Keep manager informed of pending work, work in progress and problems encountered. Utilize agency's IT systems as assigned, maintaining security and following agency's protocol and procedures, rules, and requirements. Assure that consumers' rights and dignity are maintained in the provision of services. Perform different or additional work as assigned. MINIMUM POSITION REQUIREMENTS: High school diploma. Work experience in office clerical work or related work experience preferred. Demonstrated ability to type 45 wpm; 10-key entry proficient. Computer knowledge and experience with Adobe PDF and Microsoft Office Suite (Excel, Word, Outlook). Experience with maintaining computerized record systems. Bilingual preferred. Must be organized and detail oriented. Ability to follow oral and written direction. Full use of an automobile, possession of a valid California driver's license and liability insurance for the minimum amount prescribed by law or ability to provide for independent transportation. Must have and maintain a safe driving record. We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Description The Organization North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults. SCOPE: General oversight of the organization's records and documents management system and department. SUPERVISION: Works under the supervision of the Senior Manager Facilities Services and Records Management. Provides supervision to support staff (Office Assistants). EXAMPLES OF DUTIES: (These are examples of the types of duties that may be performed. Additional duties may be added). 1. Provides leadership in accordance with the Agency's mission, vision and core values. 2. Administration of the Document Management Application. 3. Oversees all aspects of the Records and Document Management Department. Proper oversight of the scanned document quality within the organization. 4. Review scanned materials for quality and proper categorization - adjusting as necessary. 5. Implementation of processes and procedures to adhere to the laws and regulations in relation to Privacy Compliance. 6. Oversee the equitable assigning of tasks and the completion of the daily work by the support staff. 7. Assigns, reviews, approves the work of unit staff members, addresses performance concerns, hires, trains, directs, and evaluates unit staff. 8. Produce and maintain reports, correspondence, and various tracking logs as needed. 9. Design, create and implement any new process changes for special projects and new requirements as needed. 10. Collaborates and coordinates with a variety of departments including but not limited to: Case Management, Office Services, Community Services and Accounting. 11. Other managerial tasks as needed. EMPLOYMENT GUIDELINES Knowledge and Skills: Ability to manage time and prioritize workflow, highly motivated and deadline driven Ability to adapt to rapidly changing organizational and business issues is required Ability to take direction and work collaboratively with other departments throughout the organization Ability to interpret and explain written data to a wide range of audiences. Must have excellent verbal and written communication skills. High standard of attention to detail Intermediate MS Office skills to include Word, Excel, Outlook, PowerPoint and Access Experience in utilizing a document management application Supervision of staff preferred Education and Experience: Minimum five (5) years of experience performing administration, troubleshooting or support of business systems or applications. Minimum two (2) years' experience in a supervisory position required or Five (5) years of managing special assignments and projects can be substituted for supervisory experience. A valid California Driver's License or acceptable substitute is required for this position. NLACRC Offers an Excellent Benefits Package We offer employees a variety of health and dental plans: Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs. Dental Insurance - NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents Pre-Tax Flexible Spending Account for eligible health care expenses Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees No cost Vision plan for employees and eligible dependents Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees NLACRC offers two (2) deferred compensation plans - 457 and 403(b) Participate in the Public Service Loan Forgiveness program Participate in the Tuition Reimbursement Program Paid Time Off - Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time Holidays - NLACRC offers 12 paid holidays throughout the year Most positions are offered a hybrid - remote option (after 90-days continuous employment, at manager/supervisor's discretion) Please note that benefit costs are pro-rated for part-time employees. Professional Development Opportunities & Growth NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field. Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. Compensation This position is exempt. Regular Salary - $85,257.00 - $116,021.90 Base Pay Rate / Salary Range Information The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience. NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.