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North Middlesex Savings Bank, Inc. jobs - 26 jobs
Assistant Branch Manager I
Middlesex Savings Bank
Middlesex Savings Bank job in Needham, MA
It is the responsibility of the Assistant Branch Manager I to represent Middlesex Savings Bank to the public and to their employees, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, development of staff, achievement of operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Assistant Branch Manager I assists the Branch Manager in overseeing a small or medium size branch, ensuring that the branch functions in an effective and efficient fashion. They oversee branch staff and assist in the scheduling, coordination, and delegation of work assignments; support branch service and sales goals, conduct a wide array of customer transactions, and deepen customer relationships by recommending products and services as appropriate. Responsibilities * Customer Experience - Responsible for assisting the Branch Manager to oversee the experience of customers within the branch. Develops an understanding of customers' needs and expectations, ensures that products and services are offered that address those needs and expectations and ensures that staff do the same. Develops new business by establishing and growing customer relationships and ensuring staff do the same, including utilization of business partners as appropriate. The Assistant Manager I is familiar with communication styles and is able to adapt to different styles. They are able to use their skills to perform complex service recovery as needed. * Staff & Team Development - Develops staff skills and expertise by setting clear expectations, objectively assessing competencies, including performance evaluations, and holding staff accountable. The Assistant Manager I is competent with coaching techniques and uses them to help develop the branch staff and their skills. Assists the Branch Manager in taking constructive action and handling difficult employee situations, collaborating with HR appropriately. * Operational Excellence - Ensures quality and accuracy of work, and assists the Branch Manager in executing branch controls in an effective and timely manner. Balances risk mitigation and procedural accuracy with the customer experience; makes exceptions appropriately. Ensures staff demonstrate operational expertise and understanding of policies, procedures and risks. Assists the Branch Manager in utilizing tools to monitor staffing levels and increase efficiency as appropriate while maintaining service levels. They are able to support the staff with operational questions and issues, such as complex wire approvals, troubleshooting of recyclers and ATMs, etc. Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance and industry developments and apprises staff of same. Complies with all Bank policies including those pertaining to confidentiality, email, and others. Maintains primary responsibility for vault cash, including cash orders and shipments, and the accuracy thereof. Ensures adherence to security and audit related protocols, including cash audits. * Influence & Credibility - Leads by example as an active part of the branch team. Performs the functions of a Branch Manager in the Branch Manager's absence, as appropriate. Performs the functions of a Senior Banker and Banker as necessary and appropriate. Takes personal ownership and accountability for their performance and that of their team. The Assistant Manager I participates in teambuilding efforts, staff meetings, etc. Follows through on tasks and assignments; manages time and priorities effectively and demonstrates flexibility. Expresses ideas well and clearly; uses professional written, verbal and electronic communications. Fosters relationships within the branch community and keeps branch manager apprised of relevant events or opportunities. Volunteers at Bank events as appropriate. * Decision Making - Makes decisions dependably and consistently in alignment with the values and standards of the Bank. Focuses on performance and development goals and uses planning to drive results. Draws on knowledge, experience and insights and recommends solutions when raising problems or issues. * Miscellaneous - Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Assists the Branch Manager with overseeing the branch facility. Performs other related and unrelated duties as required. Requirements Education * Associate's Degree or its equivalent is required * Bachelor's Degree is preferred Work Experience * 3+ years of Senior Banker experience or similar customer service related position within banking is required Additional Requirements * Some supervisory experience preferred. Knowledge, Skills, and Abilities * Demonstrated leadership ability. * Must possess knowledge of basic math principles and be able to perform basic mathematical procedures. * Demonstrated customer service, sales, organizational, communication, and interpersonal skills. * Must possess strong attention to detail. * Must possess at least intermediate technology skills, including knowledge of Microsoft Office applications. * Must demonstrate initiative and ability to make decisions independently. * Must demonstrate knowledge of bank and branch security procedures. * Must be able to work extended and weekend hours. * Scheduling and work location flexibility required. * Must be able to sit for extended periods of time. * Must be able to lift and carry at least 25 pounds. Licenses and Certifications * Must attain designation of Notary Public within 6 months. Required Expected Pay Range From: $45,122 To: $74,451The pay range is the salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities$45.1k-74.5k yearly Auto-Apply 5d agoContact Center Specialist I
Middlesex Savings Bank
Middlesex Savings Bank job in Westborough, MA
About Us This is a Hybrid position located in Westborough, MA. The Bank requires to be on-site for training and onboarding. Following successful completion, discussion will be held regarding transition to hybrid work The Contact Center Specialist I is a key role focused on providing exceptional service through various communication channels, including phone and email. The specialist is expected to be highly proficient in processing transactions, resolving problems, aiding in the resolution of complicated customer complaints, understanding and explaining all Bank products and services, and identifying customer needs and recommending appropriate solutions. Responsibilities Effectively communicates and assists both internal and external customers in a professional manner, identifying their needs, providing information, and resolving complex issues via telephone and electronic means. Must possess communication skills, such as active listening, attentiveness, clarity of speech and the ability to read one's tone of voice. Performs a variety of transactions for customers, including teller transactions, processing of checking and savings account withdrawals and balancing duties. Identify, support and resolve the service needs of both internal and external customers in a fast-paced environment that requires accuracy, multi-tasking and effective listening and communication skills. Builds a positive rapport with a diversity of personality types, maintaining a professional attitude and a positive manner. Must possess the ability to handle independently any customer interactions that may include a de-escalation of a situation. Navigate multiple computer applications while interacting with customers. Must possess an in-depth knowledge of products and services in a confident assured manner and offer what will work best to successfully meet customer needs. Process account transactions, research requests and account maintenance requests. Demonstrate an understanding of the multiple ways customers' bank using online and mobile technology and branch offices. Explain the services and various channels. Identify and report fraud or suspected fraud occurrences. Is continuously aware of fraud engineering threats and steps to take to protect customers and the bank. Provide online banking assistance with password resets, secure access codes, bill pay and stop payment requests. Provide assistance with debit card travel alerts, daily limit increases, card activation/deactivation, suspected fraudulent transactions and new card orders. Assist with loan applications. Address basic and complex loan inquiries. Meets expectations for all call center related statistics, including but not limited to measurement of calls handled, not ready time and wrap-up codes. Complete all training requirements on time. Identify process improvement ideas with the management team. Protects customer information by following department security guidelines and procedures. Complies with all applicable regulatory and department practices and procedures. Represents the Bank through active participation in community and industry organizations and events and promotes the business interest of the Bank. Refers sales opportunities to other departments or Bank affiliates in support of established objectives. Requirements Education High School Diploma is required Work Experience 6-12 months customer service preferably in banking, financial services and/or inbound call center experience is required Additional Requirements Must possess at least intermediate technology, fluency in Windows Operating Systems and Microsoft Office tools. Strong computer skills including familiarity with multiple browsers, multiple tabs and multiple window navigation required. Must be self-motivated and work well in a team environment. Requires a high energy level and strong sense of urgency, excellent communication, customer service, telephone etiquette and grammar. Must be able to respond to high volume telephone inquiries, work extended hours, and weekends. Must be flexible and be able to work other shifts, as needed, to provide coverage to the Information Center. Must be able to sit for extended periods of time. Bilingual candidates are highly encouraged to apply. Expected Pay Range The expected annual pay range for this role is $37,927 to $54,024. This pay range is the annual salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities$37.9k-54k yearly Auto-Apply 60d+ agoSenior Credit Analyst II
Middlesex Savings Bank
Middlesex Savings Bank job in Natick, MA
Performs commercial credit analysis and recommends appropriate credit structure on the most complex credit relationships in conformance with established policies, procedures, and objectives. Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. This is a hybrid eligble position: 3 days in the office and 2 days remote. Responsibilities Spread a variety of financial statements and prepare cash flow analyses. Analyze financial statements and provide interpretative analysis for use in loan decision making. Underwrite new money requests, renewals, and modifications. Underwrite existing credits as part of the Bank's routine portfolio monitoring. This includes mortgage and investment reviews as well as authoring annual portfolio monitoring reports presented to Senior Management, the Board, and other Bank Committees. Work with credit colleagues, lenders, lending assistants, and other departments on a routine basis, demonstrating strong communication and teamwork skills throughout. Support and lead special projects within the Credit Analysis Department as required. Train and mentor assigned Credit Assistant and Credit Analysis Intern(s) in underwriting. Perform all duties in compliance with regulatory guidelines. Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Requirements Education Bachelor's Degree plus specialized course work and training is required An advanced business degree Work Experience 7+ years of commercial (C&I and/or CRE) credit-related experience is required Additional Requirements Must demonstrate a strong knowledge of commercial credit analysis including the ability to analyze repayment sources, evaluate risk, identify risk mitigation, and provide deep insight into the creditworthiness of a commercial borrower. Working knowledge of accounting and a solid understanding of commercial loan documentation. High attention to detail with strong analytical, communication, and interpersonal skills required. Strong working knowledge of Microsoft Office Suite and ability to learn new software, including the Bank's Commercial Loan Origination System. Expected Pay Range The expected annual pay range for this role is $76,463 to $135,731. This pay range is the annual salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities$76.5k-135.7k yearly Auto-Apply 60d+ agoCash Management Implementation Analyst I
Middlesex Savings Bank
Middlesex Savings Bank job in Westborough, MA
About Us PLEASE NOTE: This is a Hybrid position located in Westborough MA. The job will require to train on-site and to work 3 days on-site in Westborough, MA. This customer facing role provides a smooth and efficient onboarding experience to new and existing commercial customers in support of the goal of providing excellent customer service. This role provides technical and operational support for issues related to Cash Management products and services. Responsibilities Leads all aspects of onboarding a new client or adding a new service to an existing client. Implements new cash management services for commercial clients, including software installations and training, either at the customer site or remotely. Provides engaging, interactive and comprehensive product training for customers. Tailors training to client needs, including refresher training or proactive outreach. Training focuses on advanced features of Business Online Banking such as Remote Deposit Capture, ACH and Wire Origination and Positive Pay. Creates detailed and customized documentation packages for new to bank customers or those adding cash management services. Coordinates receipt and monitors for accuracy and completion. Sets-up cash management services in the bank's systems, either directly or in coordination with other departments. Provides support to clients with technical questions about cash management products, resolving any issues that arise during the onboarding and transition phases. Provides customer service and issue resolution for cash management clients, especially those that transact using online functionality. Collaborates with other departments as necessary to resolve issues and provide timely solutions. Make decisions and solve problems using sound, inclusive reasoning and judgment. Proactively anticipate needs and prioritize action steps. Accurately bills for cash management services, either through account analysis or direct billing. Performs duties with a high degree of independence to provide the highest level of service and responsiveness to customers and co-workers. Interacts with all levels of personnel at bank clients (from administrative professionals to the CFO/CEO). Support sales officers and relationship managers on prospect calls to provide technical expertise and provide training demonstrations. Performs duties in accordance with all regulatory compliance guidelines. Ensures full compliance with the Bank's Information Security Policies and Procedures. Performs other duties as may be required or assigned by management. Requirements Bachelor's degree or equivalent related work experience. Two to four years of previous banking experience, preferably working with business customers. Superior communication skills - both verbal and written. Strong technical skills and familiarity with online banking platforms Strong analytical, organizational, presentation and problem-solving skills. Able to juggle multiple implementations in various stages as well as day to day inquiries that arise. Exceptional attention to detail and ability to work independently. Expected Pay Range The expected annual pay range for this role is $55,243 to $91,158. This pay range is the annual salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities$55.2k-91.2k yearly Auto-Apply 60d+ agoBanker II
Middlesex Savings Bank
Middlesex Savings Bank job in Ashland, MA
Overview It is the responsibility of the Banker II to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Banker II promotes strong customer relationships by conducting a wide array of customer transactions, recommending products and services as appropriate, and assisting customers with questions and problem resolution. Responsibilities Customer Experience - Develops an understanding of customers' needs and expectations, and offers products and services that address those needs and expectations. Develops new business by establishing and growing customer relationships, including utilization of business partners as appropriate. The Banker II is proficient in all Banker I requirements. In addition, they are proficient with basic trust accounts, powers of attorney, basic IRAs, foreign wires, safe deposit box opening and basic consumer and real estate lending products, among other technical and people skills. Operational Excellence - Ensures quality and accuracy of work. The Banker II possesses a firm understanding of the Bank's digital products, as well as our other products and services, and demonstrates sound technical knowledge. They stay informed of alerts and other company communications. Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance. Complies with all Bank policies including those pertaining to confidentiality, email, and others. Teamwork - Is an engaged member of the branch team; steps up as needed to accomplish team objectives. Supports the branch supervisors in implementing Bank policies, procedures and initiatives and creating a positive work environment. Credibility - Follows through on tasks and assignments, manages time and priorities effectively and demonstrates flexibility. Expresses ideas well and clearly; uses professional written, verbal and electronic communications. Supports branch, division and the Bank's strategic goals. Decision Making - Understands and complies with Bank policies and procedures. Is aware of potential risks and alerts branch supervisors as appropriate. Makes decisions dependably and consistently in alignment with the values and standards of the Bank. Recognizes warning signs of fraud and escalates appropriately. Miscellaneous - Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Performs other related and unrelated duties as required. Requirements Education High School Diploma or its equivalent is required some college Work Experience 1-2 years Banker or similar customer service-related experience within banking is required Knowledge, Skills, and Abilities Must possess knowledge of basic math principles and be able to perform basic mathematical procedures. Demonstrated customer service, sales, organizational, communication, and interpersonal skills. Must possess strong attention to detail. Must possess at least intermediate technology skills, including knowledge of Microsoft Office. Must be able to work extended and weekend hours. Scheduling and work location flexibility required. Must be able to sit for extended periods of time. Must be able to stand for extended periods of time and lift 25 pounds. Licenses and Certifications Must attain designation of Notary Public within 6 months. Required Expected Pay Range From: $37,927To: $54,024 The pay range is the salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities$37.9k-54k yearly Auto-Apply 60d+ agoSeasonal Teller
Middlesex Savings Bank
Middlesex Savings Bank job in Needham, MA
Overview It is the responsibility of the Seasonal Teller to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, achievement of operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Seasonal Teller promotes strong customer relationships as follows: conducts a wide array of customer transactions; recommends products and services in conformance with established Bank objectives; and assists customers with questions, as requested. Responsibilities Customer Experience: Embraces the Customer Experience, including related initiatives. Develops an understanding of customers' needs and expectations and alerts branch supervisors to opportunities to develop new business and grow customer relationships, as appropriate. Operational Excellence: Ensures quality and accuracy of work. Demonstrates sound technical knowledge, including of Bank products, services and technology services. Stays informed of and adheres to alerts, procedures and policies. Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance. Complies with all Bank policies including those pertaining to confidentiality, email, and others. Teamwork: Is an engaged member of the branch team; steps up as needed to accomplish team objectives. Demonstrates dependability, punctuality and flexibility. Supports branch supervisors in implementing Bank policies, procedures and initiatives and creating a positive work environment. Credibility: Follows through on tasks and assignments, manages time and priorities effectively and demonstrates flexibility. Expresses ideas well and clearly; uses professional written, verbal and electronic communications. Supports branch, division and Bank's strategic goals. Decision Making: Understands and complies with Bank policies and procedures. Is aware of potential risks and alerts branch supervisors as appropriate. Brings requests for exceptions to branch supervisors as appropriate. Recognizes warning signs of fraud and escalates appropriately. Miscellaneous: Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Performs other related and unrelated duties as required. Requirements Education High School Diploma or its equivalent, or currently enrolled is required Work Experience 3-6 months of retail cash handling experience is preferred Knowledge, Skills, and Abilities Strong customer service, interpersonal and organizational skills desired. Must possess knowledge of basic math principles and be able to perform basic mathematical procedures. Must possess intermediate technology skills, including knowledge of Microsoft Office. Must be able to work extended and weekend hours. Scheduling and work location flexibility required. Must be able to stand for extended periods of time and lift 25 pounds. Expected Pay Range The expected annual pay range for this role is $36,010 to $46,219. This pay range is the annual salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities$36k-46.2k yearly Auto-Apply 1d agoBank Secrecy Act Analyst
Middlesex Savings Bank
Middlesex Savings Bank job in Westborough, MA
About Us PLEASE NOTE: This is a Hybrid position located in Westborough MA. The job will require to train on-site and to work 3 days on-site in Westborough, MA. Identify customer-related trends, patterns, typologies and issues associated with money laundering, terrorist financing and other suspicious transactions. Ensure that all transactions/customers deemed suspicious are referred to the appropriate BSA Analyst or Supervisor in a timely manner and in accordance with Bank policies and procedures. Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Responsibilities Complete analysis of BSA/AML alerts within established timeframes and following alert processing guidelines. Recommend alerts to send to case for further evaluation of suspicious activity Manage BSA cases by analyzing and documenting results of activity and supporting documentation, resulting in a recommendation to file or not to file a Suspicious Activity Report (SAR) Participate in SAR completion process including SAR filing, SAR committee, SAR narratives, Quality Review, and SAR re-files. Utilize multiple systems including but not limited to core banking, AML monitoring software, check imaging software, document imaging software and online resources to analyze transaction activity and identify unusual patterns Conduct enhanced due diligence on high-risk customers and recommend changes to risk ratings when warranted Prepare and maintain documentation necessary to fulfill regulatory and third party audit requirements Monitor Customer Due Diligence (CDD) questionnaires for completion and follow up with responsible departments for corrections as appropriate. Evaluate CDD alerts for unidentified high-risk customers generated by the AML monitoring system. Monitoring proper and correct completion of beneficial owner documentation as required for business deposit accounts and commercial loans. Complete verification and filing of Currency Transaction Reports (CTRs) within regulatory deadlines. Complete analysis of watch list alerts including possible matches to OFAC SDN lists, sanctioned countries, politically exposed persons, and internal lists Provide backup coverage as needed for all BSA AML related tasks. Participates in annual required BSA/AML training Serves as a resource for internal departments Performs related and unrelated duties as may be required. May be required to travel to designated high-risk customer sites to observe presence of ATM machines, lottery sales and money transfer services. Requirements BA or BS degree preferably in finance, accounting or related discipline, or equivalent work experience. A minimum of 3 years BSA/AML or related banking experience. Must have at least basic knowledge in all areas of the BSA/AML and regulatory requirements. Experience using BSA/AML or Fraud monitoring systems preferred. Must possess excellent verbal and written communication skills. Must be self-motivated with excellent analytical and investigative skills. Must be willing to attend BSA/AML training sessions both on and off bank premises. Must possess at least intermediate technology skills, including fluency in Word, Excel and Outlook applications. Expected Pay Range The expected annual pay range for this role is $45,122 to $74,451. This pay range is the annual salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities$45.1k-74.5k yearly Auto-Apply 60d+ agoIT Security Analyst I
Middlesex Savings Bank
Middlesex Savings Bank job in Westborough, MA
The IT Security Analyst I is responsible for supporting the Bank's IT Security preventative and reactive measures including but not limited to Technology governance, risk, and compliance. IT governance-related duties include ensuring security controls are in place, effective, and that risks are recorded and actively being managed. Other tasks include configuration management, asset management, patch management, software/hardware lifecycle, threat intelligence, user activity monitoring, and reporting thereof. This role is expected to be fully aware of the Bank's security goals as established by its stated policies, procedures and guidelines and to actively work towards upholding those goals. Other duties include collaboration with senior IT Security personnel to optimize security tools and processes. Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. This is a Hybrid work schedule, 3 days in the office and 2 days remote in Massachusetts. Responsibilities * IT Governance • Maintain the Bank's IT security program control framework to ensure compliance with industry standards (NIST, CIS, FFIEC) and MSB's IT security control requirements. • Develop systems and processes for identifying, managing, and reporting risks. • Provide governance, risk, and compliance data insights to drive improvement across the IT system. • Compile metrics/reporting for the weekly IT Governance report. Facilitate weekly presentation to stakeholders. • Design and implement security controls for our infrastructure and critical systems. • Assigns responsibility for IT Governance related issues and tracks them to resolution. • Continually working to improve the Banks overall security posture. • Track and understand emerging security practices and threats. Leverage this knowledge to improve security configurations across the enterprise and hunt for potential or active t threats. • Manage daily volume of offline computers. Triage and resolve issues so computers can join network and be managed. • Reconcile asset type risk scores regularly and report metrics and issues to IT Division. * IT Security Control Programs • Configuration Hardening: Conduct hardening assessments of hardware and software to identify noncompliance of standards and define remediation requirements. Regular maintenance of configuration hardening benchmarks. • Vulnerability Management: Monitoring, delegation, and investigation of vulnerabilities in a severity-prioritized process. Development, deployment, and automation of scripts for remediation of vulnerabilities. • Patch Management: Systematic testing, deployment, and reporting of system patches. • Threat Intelligence: Monitor, triage, and report on Threat Intelligence alerts accordingly. • Software/Hardware Management: Reconciliation of end-of-life/end-of-support hardware and software. Authorization of software based on weight of business need and risk. Regular upkeep of software versions within Bank infrastructure. * System & Application Administration• Workstation ownership - building, securing, and ongoing management of assigned workstation assets.• Identifying and mitigating vulnerabilities on assigned assets and applications.• Application ownership - configuring, implementing, securing, and ongoing management of the Bank's security applications.Security Operations• Recommend additional security solutions or enhancements to existing security solutions to improve overall security.• Participate in investigations into problematic activity.• Consults with third party vendors/suppliers as required. Requirements Education * Bachelor's Degree in computer science, information systems or equivalent work experience is required Work Experience * 2+ years experience supporting security components and applying security best practices across an enterprise application/network infrastructure is required Additional Requirements * Experience with managing and securing Microsoft Windows or Linux is preferred. * Working knowledge of IT security controls and how to determine their effectiveness. Knowledge, Skills, and Abilities * Understanding of common security technologies and functions (Endpoint AV, Patch Management, Encryption, Vulnerability Scanning, etc.) * Working knowledge of common operating systems (Windows, Linux, etc.) and basic endpoint security principles * Passion and enthusiasm for Cyber Security * Demonstrates excellent communication, facilitation, efficient decision making and problem solving skills Licenses and Certifications * Certified Information Systems Security Professional (CISSP) or equivalent security related certification Preferred Expected Pay Range From: $62,682 To: $111,280The pay range is the salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities$62.7k-111.3k yearly Auto-Apply 60d+ agoCredit Assistant
Middlesex Savings Bank
Middlesex Savings Bank job in Natick, MA
About Us Please note this job/department may change location in the second half of the year from 36 Summer Street, Natick MA to 120 Flanders Road, Westborough MA. This is a Hybrid work schedule, 3 days in the office and 2 days remote in Massachusetts. Overview Provides administrative support to the Credit Analysis Department and assists in the preparation of credit analyses. Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Responsibilities Prepare weekly Senior Credit Committee distribution package, including completion of Agenda and Minutes. Prepare Minutes for quarterly Loan Portfolio Review meeting. Spread a variety of financial statements and prepare cash flow analyses. Assist Credit Analysts in the analysis process, including obtaining industry information, providing spreads and cash flow tables, and other support. Train with an assigned Senior Credit Analyst to further develop skillset. Under the guidance of assigned Senior Credit Analyst, analyze financial statements and provide interpretative analysis for use in loan decision making. May be assigned underwriting for renewals, modifications, or new money requests. Underwrite existing credits as part of the Bank's routine portfolio monitoring. This includes mortgage and investment reviews as well as support of the annual portfolio monitoring reports presented to Senior Management, the Board, and other Bank Committees. Work with credit colleagues, lenders, lending assistants, and other departments on a routine basis, demonstrating strong communication and teamwork skills throughout. Support special projects within the Credit Analysis Department as required. Perform all duties in compliance with regulatory guidelines. Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Requirements Education Associate's Degree or equivalent is required Bachelor's Degree is preferred Work Experience 1-2 years business experience is required Prior banking experience is preferred Additional Requirements Knowledge of accounting is required. Knowledge of credit analysis and banking is preferred. High attention to detail with strong analytical, communication, and interpersonal skills required. Strong working knowledge of Microsoft Office Suite and ability to learn new software, including the Bank's Commercial Loan Origination System. Expected Pay Range The expected annual pay range for this role is $41,097 to $62,682. This pay range is the annual salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities$41.1k-62.7k yearly Auto-Apply 6d agoBanker II
Middlesex Savings Bank
Middlesex Savings Bank job in Walpole, MA
Overview It is the responsibility of the Banker II to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Banker II promotes strong customer relationships by conducting a wide array of customer transactions, recommending products and services as appropriate, and assisting customers with questions and problem resolution. Responsibilities Customer Experience - Develops an understanding of customers' needs and expectations, and offers products and services that address those needs and expectations. Develops new business by establishing and growing customer relationships, including utilization of business partners as appropriate. The Banker II is proficient in all Banker I requirements. In addition, they are proficient with basic trust accounts, powers of attorney, basic IRAs, foreign wires, safe deposit box opening and basic consumer and real estate lending products, among other technical and people skills. Operational Excellence - Ensures quality and accuracy of work. The Banker II possesses a firm understanding of the Bank's digital products, as well as our other products and services, and demonstrates sound technical knowledge. They stay informed of alerts and other company communications. Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance. Complies with all Bank policies including those pertaining to confidentiality, email, and others. Teamwork - Is an engaged member of the branch team; steps up as needed to accomplish team objectives. Supports the branch supervisors in implementing Bank policies, procedures and initiatives and creating a positive work environment. Credibility - Follows through on tasks and assignments, manages time and priorities effectively and demonstrates flexibility. Expresses ideas well and clearly; uses professional written, verbal and electronic communications. Supports branch, division and the Bank's strategic goals. Decision Making - Understands and complies with Bank policies and procedures. Is aware of potential risks and alerts branch supervisors as appropriate. Makes decisions dependably and consistently in alignment with the values and standards of the Bank. Recognizes warning signs of fraud and escalates appropriately. Miscellaneous - Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Performs other related and unrelated duties as required. Requirements Education High School Diploma or its equivalent is required some college Work Experience 1-2 years Banker or similar customer service-related experience within banking is required Knowledge, Skills, and Abilities Must possess knowledge of basic math principles and be able to perform basic mathematical procedures. Demonstrated customer service, sales, organizational, communication, and interpersonal skills. Must possess strong attention to detail. Must possess at least intermediate technology skills, including knowledge of Microsoft Office. Must be able to work extended and weekend hours. Scheduling and work location flexibility required. Must be able to sit for extended periods of time. Must be able to stand for extended periods of time and lift 25 pounds. Licenses and Certifications Must attain designation of Notary Public within 6 months. Required Expected Pay Range From: $37,927To: $54,024 The pay range is the salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities$37.9k-54k yearly Auto-Apply 14d agoContact Center Specialist I
Middlesex Savings Bank
Middlesex Savings Bank job in Westborough, MA
The Contact Center Specialist I is a key role focused on providing exceptional service through various communication channels, including phone and email. The specialist is expected to be highly proficient in processing transactions, resolving problems, aiding in the resolution of complicated customer complaints, understanding and explaining all Bank products and services, and identifying customer needs and recommending appropriate solutions. Responsibilities * Effectively communicates and assists both internal and external customers in a professional manner, identify their needs, providing information, and resolving complex issues via telephone and electronic means. * Must possess communication skills, such as active listening, attentiveness, clarity of speech and the ability to read ones tone of voice. * Performs a variety of transactions for customers, including teller transactions, processing of checking and savings account withdrawals and balancing duties. * Identify, support and resolve the service needs of both internal and external customers in a fast-paced environment that requires accuracy, multi-tasking and effective listening and communication skills. * Builds a positive rapport with a diversity of personality types, maintaining a professional attitude and a positive manner. * Must possess the ability to handle independently any customer interactions that may include a de-escalation of a situation. * Navigate multiple computer applications while interacting with customers. * Must possess an in-depth knowledge of products and services in a confident assured manner and offer what will work best to successfully meet customer needs. * Process account transactions, research requests and account maintenance requests. * Demonstrate an understanding of the multiple ways customers' bank using online and mobile technology and branch offices. Explain the services and various channels. * Identify and report fraud or suspected fraud occurrences. Is continuously aware of fraud engineering threats and steps to take to protect customers and the bank. * Provide online banking assistance with password resets, secure access codes, bill pay and stop payment requests. * Provide assistance with debit card travel alerts, daily limit increases, card activation/deactivation, suspected fraudulent transactions and new card orders. * Assist with loan applications. Address basic and complex loan inquiries. * Meets expectations for all call center related statistics, including but not limited to measurement of calls handled, not ready time and wrap-up codes. * Complete all training requirements on time. * Identify process improvement ideas with the management team. * Protects customer information by following department security guidelines and procedures. * Complies with all applicable regulatory and department practices and procedures. * Represents the Bank through active participation in community and industry organizations and events and promotes the business interest of the Bank. Refers sales opportunities to other departments or Bank affiliates in support of established objectives. Requirements Education * High School Diploma is required Work Experience * 6-12 months customer service preferably in banking, financial services and/or inbound call center experience is required Additional Requirements * Must possess at least intermediate technology, fluency in Windows Operating Systems and Microsoft Office tools. * Strong computer skills including familiarity with multiple browsers, multiple tabs and multiple window navigation required. * Must be self-motivated and work well in a team environment. Requires a high energy level and strong sense of urgency, excellent communication, customer service, telephone etiquette and grammar. * Must be able to respond to high volume telephone inquiries. * Must be able to sit for extended periods of time. Bilingual candidates are highly encouraged to apply. Knowledge, Skills, and Abilities * Must be flexible and be able to work other shifts, as needed, to provide coverage to the Information Center. Expected Pay Range Upper: $0 Lower: $0 EEO Statement Middlesex Savings Bank is an EO/AA Employer: Min/Fem/Vet/Disabled$40k-58k yearly est. Auto-Apply 7d agoIT Security Analyst I
Middlesex Savings Bank
Middlesex Savings Bank job in Westborough, MA
The IT Security Analyst I is responsible for supporting the Bank's IT Security preventative and reactive measures including but not limited to Technology governance, risk, and compliance. IT governance-related duties include ensuring security controls are in place, effective, and that risks are recorded and actively being managed. Other tasks include configuration management, asset management, patch management, software/hardware lifecycle, threat intelligence, user activity monitoring, and reporting thereof. This role is expected to be fully aware of the Bank's security goals as established by its stated policies, procedures and guidelines and to actively work towards upholding those goals. Other duties include collaboration with senior IT Security personnel to optimize security tools and processes. Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. This is a Hybrid work schedule, 3 days in the office and 2 days remote in Massachusetts. Responsibilities IT Governance • Maintain the Bank's IT security program control framework to ensure compliance with industry standards (NIST, CIS, FFIEC) and MSB's IT security control requirements. • Develop systems and processes for identifying, managing, and reporting risks. • Provide governance, risk, and compliance data insights to drive improvement across the IT system. • Compile metrics/reporting for the weekly IT Governance report. Facilitate weekly presentation to stakeholders. • Design and implement security controls for our infrastructure and critical systems. • Assigns responsibility for IT Governance related issues and tracks them to resolution. • Continually working to improve the Banks overall security posture. • Track and understand emerging security practices and threats. Leverage this knowledge to improve security configurations across the enterprise and hunt for potential or active t threats. • Manage daily volume of offline computers. Triage and resolve issues so computers can join network and be managed. • Reconcile asset type risk scores regularly and report metrics and issues to IT Division. IT Security Control Programs • Configuration Hardening: ▪ Conduct hardening assessments of hardware and software to identify noncompliance of standards and define remediation requirements. ▪ Regular maintenance of configuration hardening benchmarks. • Vulnerability Management: ▪ Monitoring, delegation, and investigation of vulnerabilities in a severity-prioritized process. ▪ Development, deployment, and automation of scripts for remediation of vulnerabilities. • Patch Management: ▪ Systematic testing, deployment, and reporting of system patches. • Threat Intelligence: ▪ Monitor, triage, and report on Threat Intelligence alerts accordingly. • Software/Hardware Management: ▪ Reconciliation of end-of-life/end-of-support hardware and software. ▪ Authorization of software based on weight of business need and risk. ▪ Regular upkeep of software versions within Bank infrastructure. System & Application Administration • Workstation ownership - building, securing, and ongoing management of assigned workstation assets. • Identifying and mitigating vulnerabilities on assigned assets and applications. • Application ownership - configuring, implementing, securing, and ongoing management of the Bank's security applications. Security Operations • Recommend additional security solutions or enhancements to existing security solutions to improve overall security. • Participate in investigations into problematic activity. • Consults with third party vendors/suppliers as required. Requirements Education Bachelor's Degree in computer science, information systems or equivalent work experience is required Work Experience 2+ years experience supporting security components and applying security best practices across an enterprise application/network infrastructure is required Additional Requirements Experience with managing and securing Microsoft Windows or Linux is preferred. Working knowledge of IT security controls and how to determine their effectiveness. Knowledge, Skills, and Abilities Understanding of common security technologies and functions (Endpoint AV, Patch Management, Encryption, Vulnerability Scanning, etc.) Working knowledge of common operating systems (Windows, Linux, etc.) and basic endpoint security principles Passion and enthusiasm for Cyber Security Demonstrates excellent communication, facilitation, efficient decision making and problem solving skills Licenses and Certifications Certified Information Systems Security Professional (CISSP) or equivalent security related certification Preferred Expected Pay Range From: $62,682To: $111,280 The pay range is the salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities$62.7k-111.3k yearly Auto-Apply 59d agoTeller
Middlesex Savings Bank
Middlesex Savings Bank job in Bellingham, MA
Overview It is the responsibility of the Teller to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, achievement of operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Teller promotes strong customer relationships as follows: conducts a wide array of customer transactions; recommends products and services in conformance with Bank objectives; and assists customers with questions, as requested. Responsibilities Customer Experience- Develops an understanding of customers' needs and expectations, and offers products and services that address those needs and expectations. Develops new business by recommending products and services to establish or extend customer relationships, including utilization of business partners as appropriate. Operational Excellence- Ensures quality and accuracy of work. Demonstrates sound technical knowledge, including of Bank products, services and technology services. Stays informed of and adheres to alerts, procedures and policies. Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance. Complies with all Bank policies including those pertaining to confidentiality, email, and others. Teamwork- Is an engaged member of the branch team; steps up as needed to accomplish team objectives. Supports the branch supervisors in implementing Bank policies, procedures and initiatives and creating a positive work environment. Credibility- Follows through on tasks and assignments, manages time and priorities effectively and demonstrates flexibility. Expresses ideas well and clearly; uses professional written, verbal and electronic communications. Supports branch, division and Bank's strategic goals. Decision Making- Understands and complies with Bank policies and procedures. Is aware of potential risks and alerts branch supervisors as appropriate. Brings requests for exceptions to branch supervisors as appropriate. Recognizes warning signs of fraud and escalates appropriately. Miscellaneous- Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Performs other related and unrelated duties as required. Requirements Education High School Diploma or its equivalent, or currently enrolled is required Work Experience 3-6 months banking or retail cash handling experience is preferred Knowledge, Skills, and Abilities Strong customer service, interpersonal and organizational skills desired. Must possess knowledge of basic math principles and be able to perform basic mathematical procedures. Must possess intermediate technology skills, including knowledge of Microsoft Office. Must be able to work extended and weekend hours. Scheduling and work location flexibility required. Must be able to stand for extended periods of time and lift 25 pounds. Expected Pay Range From: $36,010To: $46,219 The pay range is the salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities$36k-46.2k yearly Auto-Apply 26d agoSenior Banker I
Middlesex Savings Bank
Middlesex Savings Bank job in Sudbury, MA
Overview It is the responsibility of the Senior Banker I to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, achievement of operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Senior Banker I promotes strong customer relationships as follows: conducts a wide array of customer transactions; recommends products and services in conformance with established Bank objectives; and assists customers with questions and problem resolution, as requested. Responsibilities Customer Experience - Develops an understanding of customers' needs and expectations, and offers products and services that address those needs and expectations. Develops new business by establishing and growing customer relationships, including utilization of business partners as appropriate. The Senior Banker I is proficient in all Banker II requirements. In addition, they are proficient with home equity closings, basic wire approvals, lost bank checks, basic service recovery, processing fraud claims, and complex business accounts, among other technical and people skills. The Senior Banker I supports the branch supervisors in creating the best customer experience possible. Operational Excellence - Ensures quality and accuracy of work. Demonstrates sound technical knowledge, including of Bank products and services. Displays expertise with the Bank's digital products and is a resource for customers and other employees as needed. Performs branch settlement, basic recycler troubleshooting, and branch opening and closing as needed. Stays informed of alerts and other company communications. Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance. Complies with all Bank policies including those pertaining to confidentiality, email, and others. Performs overrides and exceptions thoughtfully and within limits and seeks assistance as appropriate. Teamwork - Is an active part of the branch team; identifies what needs to be done and steps in as needed. Supports the branch supervisors in implementing Bank policies, procedures and initiatives. Acts as a resource for other team members and supports branch supervisors in creating a positive work environment. Credibility - Follows through on tasks and assignments, manages time and priorities effectively and demonstrates flexibility. Expresses ideas well and clearly; uses professional written, verbal and electronic communications. Supports branch, division and Bank's strategic goals. May perform the functions of a Senior Banker II, Senior Banker III, or Assistant Branch Manager in absence of said manager; this includes opening and or closing the branch facility and being the banker in charge on any given day. Performs the functions of a Banker as necessary and appropriate. Decision Making - Makes decisions dependably and consistently in alignment with the values and standards of the Bank. Draws on knowledge, experience and insights and recommends solutions. Is proficient at recognizing and preventing fraud. Miscellaneous - Assists the Branch Manager and Assistant Branch Manager in the caretaking of the branch facilities. Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Performs other related and unrelated duties as required. Requirements Education High School Diploma or its equivalent is required some college Additional Requirements At least 18 months of Banker experience or similar customer service related position within banking. Knowledge, Skills, and Abilities Must possess knowledge of basic math principles and be able to perform basic mathematical procedures. Demonstrated customer service, sales, organizational, communication, and interpersonal skills. Must possess strong attention to detail. Must possess at least intermediate technology skills, including knowledge of Microsoft Office. Must be able to work extended and weekend hours. Scheduling and work location flexibility required. Must be able to sit for extended periods of time. Must be able to stand for extended periods of time and lift 25 pounds Licenses and Certifications Must attain designation of Notary Public within 6 months. Required Expected Pay Range From: $41,097To: $62,682 The pay range is the salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement Middlesex Savings Bank is an EO/AA Employer: Min/Fem/Vet/Disabled$41.1k-62.7k yearly Auto-Apply 60d+ agoBanker I
Middlesex Savings Bank
Middlesex Savings Bank job in Westford, MA
It is the responsibility of the Banker I to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Banker I promotes strong customer relationships by conducting a wide array of customer transactions, recommending products and services as appropriate, and assisting customers with questions and problem resolution. Responsibilities Customer Experience - Develops an understanding of customers' needs and expectations, and offers products and services that address those needs and expectations. Develops new business by establishing and growing customer relationships, including utilization of business partners as appropriate. The Banker I is proficient in all teller transactions, opening of personal accounts, basic business accounts, and domestic wire transfers, among other technical and people skills. Operational Excellence - Ensures quality and accuracy of work. The Banker I possesses a solid basic understanding of the Bank's digital products, as well as our other products and services, and demonstrates sound technical knowledge. They stay informed of alerts and other company communications. Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance. Complies with all Bank policies including those pertaining to confidentiality, email, and others. Teamwork - Is an engaged member of the branch team; steps up as needed to accomplish team objectives. Supports the branch supervisors in implementing Bank policies, procedures and initiatives and creating a positive work environment. Credibility - Follows through on tasks and assignments, manages time and priorities effectively and demonstrates flexibility. Expresses ideas well and clearly; uses professional written, verbal and electronic communications. Supports branch, division and the Bank's strategic goals. Decision Making - Understands and complies with Bank policies and procedures. Is aware of potential risks, and alerts branch supervisors as appropriate. Makes decisions dependably and consistently in alignment with the values and standards of the Bank. Recognizes warning signs of fraud and escalates appropriately. Miscellaneous - Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Performs other related and unrelated duties as required. Requirements Education High School Diploma or its equivalent is Required some college Work Experience 6-12 months teller or similar customer service-related experience within banking; or a recent graduate of the Banker Trainee Program is Required Knowledge, Skills, and Abilities Must possess knowledge of basic math principles and be able to perform basic mathematical procedures. Demonstrated customer service, sales, organizational, communication, and interpersonal skills. Must possess strong attention to detail. Must possess at least intermediate technology skills, including knowledge of Microsoft Office. Must be able to work extended and weekend hours. Scheduling and work location flexibility required. Must be able to sit for extended periods of time. Must be able to stand for extended periods of time and lift 25 pounds. Licenses and Certifications Must attain designation of Notary Public within 6 months. Required Expected Pay Range The expected annual pay range for this role is $37,927 to $54,024. This pay range is the annual salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement Middlesex Savings Bank is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities$37.9k-54k yearly Auto-Apply 60d+ agoContact Center Specialist I
Middlesex Savings Bank
Middlesex Savings Bank job in Westborough, MA
The Contact Center Specialist I is a key role focused on providing exceptional service through various communication channels, including phone and email. The specialist is expected to be highly proficient in processing transactions, resolving problems, aiding in the resolution of complicated customer complaints, understanding and explaining all Bank products and services, and identifying customer needs and recommending appropriate solutions. Responsibilities Effectively communicates and assists both internal and external customers in a professional manner, identify their needs, providing information, and resolving complex issues via telephone and electronic means. Must possess communication skills, such as active listening, attentiveness, clarity of speech and the ability to read ones tone of voice. Performs a variety of transactions for customers, including teller transactions, processing of checking and savings account withdrawals and balancing duties. Identify, support and resolve the service needs of both internal and external customers in a fast-paced environment that requires accuracy, multi-tasking and effective listening and communication skills. Builds a positive rapport with a diversity of personality types, maintaining a professional attitude and a positive manner. Must possess the ability to handle independently any customer interactions that may include a de-escalation of a situation. Navigate multiple computer applications while interacting with customers. Must possess an in-depth knowledge of products and services in a confident assured manner and offer what will work best to successfully meet customer needs. Process account transactions, research requests and account maintenance requests. Demonstrate an understanding of the multiple ways customers' bank using online and mobile technology and branch offices. Explain the services and various channels. Identify and report fraud or suspected fraud occurrences. Is continuously aware of fraud engineering threats and steps to take to protect customers and the bank. Provide online banking assistance with password resets, secure access codes, bill pay and stop payment requests. Provide assistance with debit card travel alerts, daily limit increases, card activation/deactivation, suspected fraudulent transactions and new card orders. Assist with loan applications. Address basic and complex loan inquiries. Meets expectations for all call center related statistics, including but not limited to measurement of calls handled, not ready time and wrap-up codes. Complete all training requirements on time. Identify process improvement ideas with the management team. Protects customer information by following department security guidelines and procedures. Complies with all applicable regulatory and department practices and procedures. Represents the Bank through active participation in community and industry organizations and events and promotes the business interest of the Bank. Refers sales opportunities to other departments or Bank affiliates in support of established objectives. Requirements Education High School Diploma is required Work Experience 6-12 months customer service preferably in banking, financial services and/or inbound call center experience is required Additional Requirements Must possess at least intermediate technology, fluency in Windows Operating Systems and Microsoft Office tools. Strong computer skills including familiarity with multiple browsers, multiple tabs and multiple window navigation required. Must be self-motivated and work well in a team environment. Requires a high energy level and strong sense of urgency, excellent communication, customer service, telephone etiquette and grammar. Must be able to respond to high volume telephone inquiries. Must be able to sit for extended periods of time. Bilingual candidates are highly encouraged to apply. Knowledge, Skills, and Abilities Must be flexible and be able to work other shifts, as needed, to provide coverage to the Information Center. Expected Pay Range The expected annual pay range for this role is $37,927 to $54,024. This pay range is the annual salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement Middlesex Savings Bank is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities$37.9k-54k yearly Auto-Apply 60d+ agoCredit Assistant
Middlesex Savings Bank
Middlesex Savings Bank job in Natick, MA
About Us Please note this job/department may change location in the second half of the year from 36 Summer Street, Natick MA to 120 Flanders Road, Westborough MA. This is a Hybrid work schedule, 3 days in the office and 2 days remote in Massachusetts. Provides administrative support to the Credit Analysis Department and assists in the preparation of credit analyses. Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Responsibilities * Prepare weekly Senior Credit Committee distribution package, including completion of Agenda and Minutes. Prepare Minutes for quarterly Loan Portfolio Review meeting. * Spread a variety of financial statements and prepare cash flow analyses. * Assist Credit Analysts in the analysis process, including obtaining industry information, providing spreads and cash flow tables, and other support. * Train with an assigned Senior Credit Analyst to further develop skillset. * Under the guidance of assigned Senior Credit Analyst, analyze financial statements and provide interpretative analysis for use in loan decision making. May be assigned underwriting for renewals, modifications, or new money requests. * Underwrite existing credits as part of the Bank's routine portfolio monitoring. This includes mortgage and investment reviews as well as support of the annual portfolio monitoring reports presented to Senior Management, the Board, and other Bank Committees. * Work with credit colleagues, lenders, lending assistants, and other departments on a routine basis, demonstrating strong communication and teamwork skills throughout. * Support special projects within the Credit Analysis Department as required. * Perform all duties in compliance with regulatory guidelines. * Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Requirements Education * Associate's Degree or equivalent is required * Bachelor's Degree is preferred Work Experience * 1-2 years business experience is required * Prior banking experience is preferred Additional Requirements * Knowledge of accounting is required. Knowledge of credit analysis and banking is preferred. * High attention to detail with strong analytical, communication, and interpersonal skills required. * Strong working knowledge of Microsoft Office Suite and ability to learn new software, including the Bank's Commercial Loan Origination System. Expected Pay Range From: $0 To: $0The pay range is the salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities$26k-34k yearly est. Auto-Apply 7d agoTeller
Middlesex Savings Bank
Middlesex Savings Bank job in Maynard, MA
It is the responsibility of the Teller to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, achievement of operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Teller promotes strong customer relationships as follows: conducts a wide array of customer transactions; recommends products and services in conformance with Bank objectives; and assists customers with questions, as requested. Responsibilities Customer Experience Develops an understanding of customers' needs and expectations, ensures that products and services are offered that address those needs and expectations. Develops new business by recommending products and services to establish or extend customer relationships, including utilization of business partners as appropriate. Operational Excellence Ensures quality and accuracy of work. Demonstrates sound technical knowledge, including of Bank products, services and technology services. Stays informed of and adheres to alerts, procedures and policies. Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance. Complies with all Bank policies including those pertaining to confidentiality, email, and others. Teamwork Is an engaged member of the branch team; steps up as needed to accomplish team objectives. Supports the branch supervisors in implementing Bank policies, procedures and initiatives and creating a positive work environment. Credibility Follows through on tasks and assignments, manages time and priorities effectively and demonstrates flexibility. Expresses ideas well and clearly; uses professional written, verbal and electronic communications. Supports branch, division and Bank's strategic goals. Decision Making Understands and complies with Bank policies and procedures. Is aware of potential risks and alerts branch supervisors as appropriate. Brings requests for exceptions to branch supervisors as appropriate. Miscellaneous Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Performs other related and unrelated duties as required. Requirements Education High School Diploma or its equivalent, or currently enrolled is Required Work Experience 3-6 months banking or retail cash handling experience is Preferred Knowledge, Skills, and Abilities Strong customer service, interpersonal and organizational skills desired. Must possess knowledge of basic math principles and be able to perform basic mathematical procedures. Must possess intermediate technology skills, including knowledge of Microsoft Office. Must be able to work extended and weekend hours. Scheduling and work location flexibility required. Must be able to stand for extended periods of time and lift 25 pounds. Expected Pay Range The expected annual pay range for this role is $36,010 to $46,219. This pay range is the annual salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities$36k-46.2k yearly Auto-Apply 50d agoSenior Banker II
Middlesex Savings Bank
Middlesex Savings Bank job in Maynard, MA
Overview It is the responsibility of the Senior Banker II to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, achievement of operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Senior Banker II promotes strong customer relationships as follows: conducts a wide array of customer transactions; recommends products and services in conformance with established Bank objectives; and assists customers with questions and problem resolution, as requested. Responsibilities Customer Experience - Develops an understanding of customers' needs and expectations, and offers products and services that address those needs and expectations. Develops new business by establishing and growing customer relationships, including utilization of business partners as appropriate. The Senior Banker II is proficient in all Senior Banker I requirements. In addition, they are proficient with business loan closings, business deposit account analysis, complex IRA transactions and accounts, and safe deposit box maintenance, among other technical and people skills. The Senior Banker II supports the branch supervisors in creating the best customer experience possible. Operational Excellence - Ensures quality and accuracy of work. Demonstrates sound technical knowledge, including of Bank products and services. Displays expertise with the Bank's digital products and is a resource for customers and other employees as needed. Performs branch settlement, basic recycler troubleshooting, and branch opening and closing as needed. Stays informed of alerts and other company communications. Acts as a resource to branch staff for operational questions and issues. Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance. Complies with all Bank policies including those pertaining to confidentiality, email, and others. Performs overrides and exceptions thoughtfully and within limits and seeks assistance as appropriate. Teamwork - Is an active part of the branch team; identifies what needs to be done and steps in as needed. Supports the branch supervisors in implementing Bank policies, procedures and initiatives. Acts as a resource for other team members and supports branch supervisors in creating a positive work environment. Credibility - Follows through on tasks and assignments, manages time and priorities effectively and demonstrates flexibility. Expresses ideas well and clearly; uses professional written, verbal and electronic communications. Supports branch, division and the Bank's strategic goals. May perform the functions of a Senior Banker III or Assistant Branch Manager in absence of said manager; this includes opening and or closing the branch facility and being the banker in charge on any given day. Performs the functions of a Banker as necessary and appropriate. Decision Making - Makes decisions dependably and consistently in alignment with the values and standards of the Bank. Draws on knowledge, experience and insights and recommends solutions. Is proficient at recognizing and preventing fraud and acts as a resource for branch staff in recognizing and preventing fraud. Miscellaneous - Assists the Branch Manager and Assistant Branch Manager in the caretaking of the branch facilities. Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Performs other related and unrelated duties as required. Requirements Education High School Diploma or its equivalent is required Some college Work Experience 2+ years of Banker experience or similar customer service related position within banking is required Knowledge, Skills, and Abilities Must possess knowledge of basic math principles and be able to perform basic mathematical procedures. Demonstrated customer service, sales, organizational, communication, and interpersonal skills. Must possess strong attention to detail. Must possess at least intermediate technology skills, including knowledge of Microsoft Office. Must be able to work extended and weekend hours. Scheduling and work location flexibility required. Must be able to sit for extended periods of time. Must be able to stand for extended periods of time and lift 25 pounds Licenses and Certifications Must attain designation of Notary Public within 6 months Required Expected Pay Range From: $41,097To: $62,682 The pay range is the salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities$41.1k-62.7k yearly Auto-Apply 14d agoBanker Trainee
Middlesex Savings Bank
Middlesex Savings Bank job in Maynard, MA
Overview It is the responsibility of the Banker Trainee to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. This position provides the training needed to acquire and develop the skills necessary to function successfully in the role of a Banker I. The training period will include a focus on both technical skills, such as the processing of transactions and opening and servicing of accounts, and on advisory skills, such as uncovering customer needs and providing information on products that meet those needs. During the training period, trainees will promote strong customer relationships as follows: conduct a wide array of customer transactions, assist customers with questions and problem resolution, and recommend products and services as appropriate. Responsibilities Customer Experience Develops an understanding of customers' needs and expectations, ensures that products and services are offered that address those needs and expectations. Develops new business by recommending products and services to establish or extend customer relationships, including utilization of business partners as appropriate. Operational Excellence Ensures quality and accuracy of work. Demonstrates sound technical knowledge, including of Bank products, services and technology services. Stays informed of and adheres to alerts, procedures and policies. Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance. Complies with all Bank policies including those pertaining to confidentiality, email, and others. Teamwork Is an engaged member of the branch team; steps up as needed to accomplish team objectives. Supports the branch supervisors in implementing Bank policies, procedures and initiatives and creating a positive work environment. Credibility Follows through on tasks and assignments, manages time and priorities effectively and demonstrates flexibility. Expresses ideas well and clearly; uses professional written, verbal and electronic communications. Supports branch, division and Bank's strategic goals. Decision Making Understands and complies with Bank policies and procedures. Is aware of potential risks and alerts branch supervisors as appropriate. Brings requests for exceptions to branch supervisors as appropriate. Miscellaneous Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Performs other related and unrelated duties as required. Requirements Education High School Diploma or its equivalent is Required Associate's Degree or some college is Preferred Work Experience 6-12 months of cash handling or customer service related experience is Required Knowledge, Skills, and Abilities Must possess knowledge of basic math principles and be able to perform basic mathematical procedures. Demonstrated customer service, sales, organizational, communication, and interpersonal skills. Must possess strong attention to detail. Must possess at least intermediate technology skills, including knowledge of Microsoft Office. Must be able to work extended and weekend hours. Scheduling and work location flexibility required. Must be able to sit for extended periods of time. Must be able to stand for extended periods of time and lift 25 pounds. Expected Pay Range The expected annual pay range for this role is $36,010 to $46,219. This pay range is the annual salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities$36k-46.2k yearly Auto-Apply 60d+ ago
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