North Star Community Credit Union jobs - 42 jobs

Role: To originate, manage, and supervise the Credit Union's portfolio of member business loans, with overall objective of maintaining and increasing its asset quality; to develop new and existing business relationships. Essential Functions & Responsibilities: E 50% Takes applications for member business loans. Reviews member financial condition and assesses the member's ability to re-pay the loan. Makes underwriting decisions within approval authority. Completes or directs completion of all loan documents and closes loans. E 20% Participates in developing lending and deposit business for the Credit Union. Calls on clients to expand existing business; calls on prospects seeking opportunities to expand the Credit Union's client base. E 10% Monitors existing loan portfolio to maintain a high-quality asset base. Maintains up-to-date member files including current balance sheets, profit & loss statements, cash flow projections and all loan documentation. E 10% Assists in collection of past due loans. E 5% Assists members with any loan-related questions and concerns. N 5% Performs other job-related duties as assigned. ***Please note this is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Performance Measurements: 1. Consistently follows The North Star Way Service Competencies and Service Standards. 2. Achieve or exceed assigned loan volume (dollars and/or numbers). 3. Ensure loan decisions are made and relayed to appropriate parties within 7 days of complete application. 4. Maintain a 30-day delinquency rate at or below 1% of loan portfolio. 5. Maintain a charge-off rate of no more than 0.40% of loan portfolio. 6. Ensure loan decisions are in compliance with all applicable Federal, State, and Lending regulations, policies and procedures. 7. Troubleshoot and resolve member and internal inquiries in a timely and accurate manner. 8. Provide informed, professional, and accurate service and support to all members and associates. 9. Maintain a professional work environment and businesslike appearance. 10. Actively participate in Community and Credit Union Industry activities and events. 11. Minimal unplanned absences and tardiness. Knowledge and Skills: Experience: Three years to five years of similar or related experience. Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree). Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills: Must have experience in analyzing business financial statements and assessing the viability of businesses; must have excellent communication and PR skills; ability to use related software required. Physical Requirements Work Environment This Job Description is not a complete statement of all duties and responsibilities comprising the position.

This position is responsible for identifying prospects and clients with Treasury Management needs and recommending appropriate solutions to meet client requirements. This position has a thorough understanding and knowledge of all Treasury Management systems and products. Responsibilities Work with Bankers and individually to develop prospects for New Business through the sale of Treasury Management solutions designed to meet client needs. Develop and maintain Centers of Influence (COI's) within the industry. Prepare sales presentations providing a comprehensive solution for clients' Treasury Management needs. Keep informed of current market trends in the Treasury Management field. This includes having a thorough understanding of todays competitive landscape related to product and pricing. Provide client feedback and input regarding new product development, enhancements and modifications as they arise. Set up and effectively conduct training sessions or product demonstrations in-person as requested. Work closely with the Treasury Management Analyst and related support areas of the bank as needed in order to meet customer expectations. Work on projects and initiatives as assigned. Bell Bank Culture, Policy and Accountability Standards: Know by name and face as many customers and employees as possible, calling them by name as often as possible. Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards. Know, understand, and live the company values and bottom line. Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations. All employees are responsible for information security, including compliance with policies and standards which protect sensitive information. Prompt and reliable attendance. Perform other duties as assigned. Job Skills Required: 10 years of previous Treasury Management Sales Experience. B.A. in Business Administration, Finance, or related field and/or related work experience. CTP certification preferred. Strong organization, verbal and written communication skills. Detail-oriented and able to complete and prioritize projects with minimal supervision. Ability to think clearly, solve problems, develop customer relationships, and embrace new challenges. Effective time management and organizational skills.

This position provides a high level of support to Group Benefit Producers and clients in obtaining, maintaining, expanding and servicing Group Benefit accounts; in addition to independent sales responsibilities for group benefit products for employer groups of 50 employees or more. Primary Duties: Work with agent to manage a book of group benefit clients. Independently sell and support group benefit products for employer groups. Act as primary contact between clients, carriers and agent with open and clear communication, ensuring accurate and timely responses. Develop a positive working relationship with agency personnel, clients, agents and carriers. Responsible for marketing process which includes obtaining client census and quotes; preparing and submitting bid specifications; and evaluating results in preparing recommendations for the clients. Ensure submissions are accurate, complete, timely, and meet carriers' requirements. Communicate due dates, timelines and expectations to clients and carriers. Create client proposals with current and renewal details, as well as options. Communicate final placement details and instructions to insurance carriers and customers. Ensure final documents and contracts are accurate. Utilize analytical tools and resources to develop alternative strategies, plan modeling and cost reduction opportunities. Identify problems, summarize and develop strategic solutions with client by incorporating the company's culture, mission and future staffing needs into our recommended strategic solutions. Attend client meetings at their locations and in our office. Conduct on-site meetings to communicate to employees and/or administrator about their benefit plans Regular client contact through electronic, telephone and in person communication. Educate, advise, and assist clients on state and federal regulatory issues including, but not limited to, ERISA, 5500s and Health Care Reform. Install new group insurance contracts. Administer renewals including preparing appropriate contractual changes. Develop employee memorandum drafts for client to communicate annual renewal changes, enrollment procedures, miscellaneous benefit changes and/or clarifications. Provide resolution support and oversight of employee issues such as enrollment and billing issues. Enter client and coverage information into EPIC for prospects and active clients, and keep updated and documented. Use existing agency workflows, help develop and update as needed. Develop and enhance knowledge and expertise of products, carriers, underwriting requirements and eligibility of products. Follow up in a timely manner on outstanding items and manage open activities. Identify coverage upgrade opportunities. Research claims and billing inquiries. Ensure quality and service standards of the agency are followed. Participate in classes or seminars for skill and knowledge development. Maintain insurance license. Assist in general office duties as requested and needed. Know by name and face as many customers and employees as possible, calling them by name as often as possible. Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards. Know, understand, and live the company values and bottom line. Conduct activities consistent with established Bell Bank policies, procedures and systems, and all applicable state and federal laws and regulations. All employees are responsible for information security, including compliance with policies and standards which protect sensitive information. Prompt and reliable attendance. Perform other duties as assigned. Job Skills Required: Bachelor's degree in business administration, finance, or a similar field; or equivalent experience. 4-6 years of experience with employee health, benefits, other areas of insurance, or related areas. Previous sales or sales support experience preferred. Postsecondary education or equivalent insurance or sales experience. Commitment to continuous learning/education in insurance. Ability to interpret complex information, communicate effectively appropriately. Proficiency in technology in general to enhance sales and service. Life and Health Insurance license (can obtain after hire). Outstanding customer service and interpersonal skills. Excellent verbal and written communication skills. Focus on ethics, integrity and honesty.

This position is responsible for loan operations projects and application expertise, including but not limited to, common file changes, software application upgrade testing, researching loan application issues, reporting and training. This position requires ongoing analysis of processes for efficiency and serves as liaison between loan operations and all business partners. Primary Duties: Responsible for loan operations projects using designated tracking processes, providing updates and assuring project deadlines and regulatory requirements are met. Research and understand all systems used by Loan Operations, providing support or recommendations for improvement. Responsible for system upgrades/releases with responsibility for testing, analyzing loan operations needs and communicating updates and/or changes. Coordinate system issues with the IT department and/or specific vendors. Provide subject matter expertise regarding common file settings, partnering with deposit operations to perform testing and implement changes. Responsible for loan operations reporting needs through creating and modifying recurring reports to ensure efficiencies, and preparing ad-hoc reports as requested. Complete end-of-year processing requirements including, but not limited to, reporting review, tax forms, correspondence, project tasks, maintenance and verification. Create and maintain procedures for department functions. Provide subject matter expertise for bank-wide projects. Participate and/or lead project meetings. Ensure processing issues are resolved timely to maintain established service levels. Continually analyze loan operations processes for potential efficiency. Provide courteous, prompt and accurate resolution to co-workers and customers. Maintain working knowledge of loan business specialist/quality analyst tasks and assist as applicable. Research and provide audit information as directed by the loan business process manager. Follow established policies and procedures, accurately and efficiently to meet team quality standards. Work flexible hours to support the department needs to include after hours and weekends, if necessary. Know by name and face as many customers and employees as possible, calling them by name as often as possible. Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards. Know, understand, and live the company values and bottom line. Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable State and Federal laws and regulations. All employees are responsible for information security including compliance with policies and standards which protect sensitive information. Prompt and reliable attendance. Perform other duties as assigned. Job Skills Required: B.A. / B.S. or equivalent work experience. Two or more years of experience in bank operations. Working knowledge of rules, regulations and policies relating to loan operations processes. Strong organizational, research and analytical skills and attention to detail required. Excellent verbal and written communication skills. Ability to prioritize, work independently and meet established deadlines Ability to provide professional support and portray a positive image of the department and bank in all circumstances. Knowledge of and proficiency in using personal computers and related software programs including, but not limited to, Windows and Microsoft Office.

*This is a pipeline opportunity. While we are not hiring for this role immediately, we are always looking to connect with top talent for future openings. If you're interested in being considered when a position becomes available, we encourage you to apply and stay in touch! Job Summary: This position represents Bell Insurance in a professional and courteous manner, providing prompt, efficient and accurate services to our customers, agents and insurance carriers with established policies and procedures. Primary Duties: Enter and maintain accurate policy information in Epic for all client servicing, processing transactions, and documentation. Review new business, renewals and endorsements to ensure items are accurate as ordered. Respond to client inquiries, advisor and carrier requests on a timely and professional basis. Rate new business, or submit to company to rate. Make marketing and coverage recommendations to advisors. Enter and update prospect data and marketing activities in Epic. Prepare proposals and recommendations that ensure our clients and prospects understanding of coverages and reflect professional image of the agency. Maintain expiration lists and gather renewal information from clients, and order renewals and changes as needed following agency workflows. Prepare coverage checklists. Handle remarket process including preparation of documents, follow-up and proposal. Follow-up on outstanding items and manage open activities on a timely basis with documentation in Epic. Identify cross-selling and up-sale opportunities. Refer cross-sell opportunities to producers and handle up-sale opportunities with client. Report new claims and monitor open claims, providing follow-up and service in accordance with agency procedures. Maintain up-to-date knowledge of underwriting requirements and binding authority for carriers. Maintain up-to-date insurance coverage and policy provision knowledge. Maintain expertise in agency computer systems and third-party resources and computer programs. Maintain positive, productive relationships with carriers, producers and fellow employees. Assist in general office duties as requested and needed. Know by name and face as many customers and employees as possible, calling them by name as often as possible. Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards. Know, understand, and live the company values and bottom line. Conduct activities consistent with established Bell Bank policies, procedures and systems, and all applicable state and federal laws and regulations. All employees are responsible for information security, including compliance with policies and standards which protect sensitive information. Prompt and reliable attendance. Perform other duties as assigned. Job Skills Required: Excellent written and communication skills. Appropriate state insurance license. Proficiency with computer technology. Ability to deal with multiple tasks and deadlines. Effective time management and organizational skills.

This position functions as a lending resource for the correspondent banking team and correspondent banking business development officers. This position must possess the technical skills needed to underwrite, document and administer a commercial loan portfolio as well as assist with the bank stock/bank-related portfolio. Primary Duties: Analyze and spread financial statements for existing and potential new participations and bank stock loans. Provide preliminary recommendation as to the feasibility of the credit request. Assist with the preparation of loan committee presentations, annual credit reviews, and problem loan summaries for participations purchased and direct loans. Analyze interim financial statements of existing borrowers. Travel may be required in limited instances to accompany a lead bank or a business development officer in a meeting with a borrower in order to obtain answers to those questions critical to completion of an annual review or loan presentation. Assist with the supervision of delinquent loans and workout of identified problem loans. Actively participate in loan committee meetings as well as various other training programs that may become available. Assist with the oversight of the loan participation portfolio and correspondent direct loan portfolio to maximize outstanding's within the Bank. Assist in the administration of the Bank's loan policy. Review adherence to loan conditions, proper risk rating assessment, as well as the overall condition of the borrower on an ongoing basis for participation purchases and direct loans. Review documentation to ensure it is complete, correct and up to date, in conjunction with annual reviews and new participation requests. Note any deficiencies and assist in collection of required items. Mentor Bank officers in the credit administration process. Work closely with the senior bank stock credit officer and lenders as related to direct bank loan underwriting and administration. Prepare quarterly bank stock review spreadsheets and bank stock covenant monitoring reports. Assist with analysis of the Bank's participations purchased from other banks or potential banks targeted to call on to develop additional business via UBPR analysis. Assist with preparation of periodic reports provided to Bell Bank's senior management and the Board of Directors regarding the Correspondent Banking Portfolio. Assist in the hiring process for future credit officers, loan review officers and credit trainees. Know by name and face as many customers and employees as possible, calling them by name as often as possible. Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards. Know, understand, and live the company values and bottom line. Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable State and Federal laws and regulations. All employees are responsible for information security including compliance with policies and standards which protect sensitive information. Prompt and reliable attendance. Perform other duties as assigned. Job Skills Required: B.A. in accounting, finance, or related field. Five years or more of credit, lending, or examining experience, with additional emphasis on UBPR or commercial bank analysis. Preference for a strong bank examiner background to assist with the bank stock portfolio. Working knowledge of loan documentation. Above-average written and communication skills. Proficiency with computer technology. Ability to deal with multiple tasks and deadlines. Effective time management and organizational skills.

The Teller represents Bell Bank to our customers in a courteous and professional manner and provides prompt, efficient, and accurate service in the processing of teller transactions in accordance with established policies and procedures. Responsibilities Teller Duties: Delivers exceptional customer service by engaging with customers in a professional, friendly, and efficient manner. Maintains a positive and welcoming environment, ensuring each customer interaction enhances their overall banking experience. Accurately processes financial transactions, fulfilling customer requests in a timely manner to ensure the highest customer satisfaction. Addresses customer issues and grievances as able. Escalates complex customer issues and seeks guidance when necessary to ensure accurate resolution and compliance with policies. Produces high quality technical work with strong attention to detail, ensuring accuracy with minimal errors. Knows what services Bell Bank offers and seeks opportunities to refer customers and/or non-customers to appropriate personnel/teams. Assists in creating a clean and professional environment by maintaining neat, uncluttered tills, teller lines, and customer areas. Maintains security and confidentiality of personal customer information. Completes annual trainings, including: Departmental trainings Security trainings Banking regulation trainings Bell Bank Culture, Policy and Accountability Standards: Know by name and face as many customers and employees as possible, calling them by name as often as possible. Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards. Know, understand, and live the company values and bottom line. Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations. All employees are responsible for information security, including compliance with policies and standards which protect sensitive information. Prompt and reliable attendance. Perform other duties as assigned. Education, Experience, and Other Expectations High school diploma or GED required 1-2 years of customer experience preferred Experience using Microsoft products: Outlook, Word, Excel, preferred Knowledge, Skills, and Abilities Bookkeeping, calculator, and keyboarding skills. Good communication, listening, and social skills Timeliness and reliability. Ability to be flexible, prioritize tasks, and stay poised under pressure. Ability to work flexible hours to include mornings, evenings, and Saturdays (branch specific) as scheduled. Flex Teller must be flexible in schedule and have ability to commute to any location within a specific region as needed. Part Time Teller must work a set minimum number of hours per week, as determined by the branch leadership.

This position serves as a liaison between assigned Business Units and the Information Technology Department. This includes managing the implementation of IT and enterprise projects, communicating internal business needs, and coordinating technology resources. This also includes following project related procedures and processes to ensure all projects are managed according to bank standards. This position will be involved in ensuring Bell Bank meets and keeps current on the latest compliance regulations for assigned areas. Primary Duties: Serve as a liaison between assigned business unit(s), technology teams and support teams. Provide project management services to IT and assigned primary business units. Complete smaller work assignments with proficiency and has the ability to take on larger, more complex work. Collaborate with teams on larger efforts of work following departmental procedures. Demonstrate good working knowledge of effective project management practices, tools, and procedures with a focus on continuous improvement. Be open to feedback from senior team members. Demonstrate good working knowledge of business lines, tools, and systems in assigned areas and provide input on impacts, risks, dependencies, and opportunities. Demonstrate good working knowledge of IT processes and tools with a growing level of proficiency and embrace feedback for continuous improvement. Be receptive to and seek out guidance and mentoring from senior team members. Proactively contribute to the productivity of the team and provide input on process improvements. Learn to leverage, with coaching and mentoring, agile principals and techniques for collaboration, prioritization, planning, and user story documentation. Provide guidance and mentoring on process and tools to junior team members. Complete all assigned department and corporate training. Complete assigned work following departmental procedures. Deliver high-quality customer service to assigned business units. Effectively manage business unit expectations related to their Information Technology solutions. Assist business units with assigned company-wide Information Technology projects. Maintain and manage business unit project list and work with key stakeholders to prioritize projects. Communicate and apply project management principles and documentation standards. Lead project teams, create project plans, and maintain project file artifacts according to company standards. Communicate effectively with business unit to identify needs and evaluate alternative business solutions. Maintain project tracking and status reports. Effectively know and communicate project status to key stakeholders and other members of leadership. Facilitate the creation of business requirements documents, uses cases, test cases, process diagrams, user stories, and user interface designs as needed. Apply risk management techniques to identify and mitigate project risks. Appropriately track and monitor issues until resolution. Manage vendor resources on projects to ensure contractual commitments are delivered. Manage the implementation of new products, including working with customers and Business Analysts to define solution options and ensure the solution meets their needs. Work with project sponsors to clearly understand project scope and document project charters. Effectively lead and facilitate project teams to achieve desired outcomes. Actively participate in department and team meetings, team building, and other company events. Work closely with Internal Audit, Legal and Information Security to ensure Bell Bank is adhering to security and legal standards and are up-to-date with all compliance and regulatory requirements. Must be able to travel independently throughout the company and to remote locations as needed. Know by name and face as many customers and employees as possible, calling them by name as often as possible. Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards. Know, understand, and live the company values and bottom line. Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations. All employees are responsible for information security, including compliance with policies and standards which protect sensitive information. Prompt and reliable attendance. Perform other duties as assigned. Job Skills Required: Minimum B.A. in computer science, project management or business and/or combination of education and experience. Minimum of 5 to 8 years of information technology, project management and/or bank operations experience, or a combination of experience is preferred. Strong verbal and written communication skills. Strong meeting facilitation skills. Proven leader and self-starter. Works well independently and in a team environment. Willing to learn new things and adapts well to change. Strong organization and time management skills with the ability to manage multiple priorities. Knowledge of and/or experience in technical concepts, business applications, project management principles and a general understanding of technology. Industry standard (PMBOK or Agile) project management knowledge and experience desired. Strong organizational, research, analytical and problem-solving skills are required to evaluate situations, make recommendations and take prompt, effective corrective action.

*This is a pipeline opportunity. While we are not hiring for this role immediately, we are always looking to connect with top talent for future openings. If you're interested in being considered when a position becomes available, we encourage you to apply and stay in touch! Job Summary: This position works with the agency account managers and advisors to provide internal support through processing and documentation in Epic utilizing established workflows and procedures. Primary Duties: Enter and maintain accurate policy information in Epic for all client servicing, processing transactions, and documentation. Maintain all client activity and suspense items in Epic. Backup for assigning downloaded policies into Epic. Online carrier general processing. Prepare auto ID cards, certificates, evidence of property, and insurance binders. Communicate with insurance carriers as needed. Prioritize workload and/or request assistance as required. Problem solve individually prior to seeking assistance from an account manager. Seek advice from account managers when problems arise. Keep current on rates, forms and coverage changes. Obtain and/or maintain required licenses. Follow agency workflows. Report new claims and monitor open claims. Review new business, renewals and endorsements to insure items are accurate as ordered. Assist in general office duties as requested and needed. Know by name and face as many customers and employees as possible, calling them by name as often as possible. Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards. Know, understand, and live the company values and bottom line. Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations. All employees are responsible for information security, including compliance with policies and standards which protect sensitive information. Prompt and reliable attendance. Perform other duties as assigned. Job Skills Required: Proficient computer skills, working knowledge of Microsoft Office products, and strong data entry skills. Clear and concise oral, written and interpersonal communication skills. Customer service focus presenting a positive, professional image. Ability to handle multiple tasks, set priorities and remain poised under pressure.

Role: To assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area. To assist with all activities associated with member lending, account opening, process member transactions and respond to member needs for information and assistance with their Credit Union business. To ensure members and potential members receive fast, courteous, and accurate service on the telephone. Contact Center Officer.pdf

*This is a pipeline opportunity. While we are not hiring for this role immediately, we are always looking to connect with top talent for future openings. If you're interested in being considered when a position becomes available, we encourage you to apply and stay in touch! Job Summary: The Commercial Insurance Advisor/Manager strategically plans for the sales and underwriting profitability of the agency's commercial lines business. The Insurance Advisor is responsible for the profitable growth of the Agency and contributing to the Agency sales goals. Individually, the Advisor is responsible for prospecting, soliciting, quoting and selling new Property/Casualty and/or Benefits accounts, while meeting their own individual sales goal. The Advisor is also responsible for proactive relationship management of their accounts, working in conjunction with Agency Account Managers. Primary Duties: Manager Develop, work with, and evaluate insurance carriers to address issues with underwriting, service, claims and technology. Actively participate to improve our relationships at management levels via agent advisory groups. Strategic planning for cross selling and upselling projects implemented in all offices. Monitor and advise CL advisors on sales progress. Maintain good handle on EPIC and CL workflows to set management direction for sales and service. Review CL staffing needs and plan accordingly. Work with HR on hiring and termination processes. Direct involvement in training for CL staff on coverage, agency sales and service philosophy. Conduct regular staff meetings with including areas such as education, service, claims, workflows, E&O, etc. Advisor - New Sales Identify and develop a base of prospective clients by using referrals, occupational, and special interest groups. Respond to referrals quickly and effectively. Prequalify prospects for insurability and quality of risk. Gather complete risk and underwriting information to complete applications and submission documentation, while analyzing risk exposures and determining changes and/or additional coverages to address those needs. Determine appropriate insurance markets and make submissions to potential markets. Design insurance programs and recommend coverages to clients. Create insurance proposals and make sales presentations. Be familiar with and following binding rules for all insurance carriers. Educate clients on agency payment expectations and late charges. Collect down payments from insureds for purchases of new coverage and obtain signatures on all applications for insurance. Introduce Account Manager to clients as part of their service team. Enter documentation, as required for producers, in EPIC for all new sales processes. Ask for referrals from insureds to help generate new business. Accepts and handles prospects assigned by management. Advisor - Existing Client Relationships (renewals and retention) Develop and retain a book of business that is profitable for both the agency and the carriers. Identify clients that no longer meet agency standards and develop an exit strategy for them. Work with Account Manager to obtain updated exposure information from the insured to develop a renewal strategy. Review existing policy coverages no less than annually with insureds. Explain coverages, exclusions and options to reduce risk and manage premiums. Work with clients to ensure coverage and limits are adequate for their risk. Remarket coverages when necessary. Propose coverages to round out the account. Work with Account Manager to provide timely information to carriers and clients according to agency standards and procedures. Document activities, conversations and data in EPIC according to Agency procedures. Review complex or unique policy change requests or service activities with Account Manager. Recommend and assist insured in carrying out loss control programs and procedures recommended by producer or company loss control staff. Collect current premiums, past due balances and late charges on agency billed items. Provide assistance as needed for complex or troublesome claim situations. Retain an agreed upon percentage of accounts each year. Continue to develop relationships with insureds. Develop positive and professional relationships with carriers/ underwriters/representatives. Accept and carry out any duties/accounts assigned by Agency Management. Bell Insurance Standards Know by name and face as many customers and employees as possible, calling them by name as often as possible. Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards. Know, understand, and live the company values and bottom line. Conduct activities consistent with established Bell Bank policies, procedures and systems, and all applicable state and federal laws and regulations. All employees are responsible for information security, including compliance with policies and standards which protect sensitive information. Prompt and reliable attendance. Perform other duties as assigned. Job Skills Required: Insurance License. Previous sales experience, particularly insurance, is preferred. Commitment to continuous learning/education in insurance and the industries for which you are managing risk. Ability to communicate verbally and in writing with others, explain complex issues, to receive and interpret complex information and to respond appropriately. Proficiency in technology to use EPIC system as required. Good presentation skills. Good interpersonal skills with a deep and knowledgeable professional network. Focus on ethics, integrity and honesty.

Role: To direct the operations of a branch, ensuring the branch meets organizational, financial, operational, service, and growth plans. Has limited lending authority. Guide and manage branch office staff in providing quality service to members in the areas of account transactions, loan applications, and new accounts. Solve problems within established policies and guidelines.

Role: To assist with all activities associated with member lending, account opening, process member transactions and respond to member needs for information and assistance with their Credit Union business.

This position is responsible for cultivating new relationships and maintaining existing deposit and loan relationships by identifying customer needs and cross-selling other retail banking products and services. This position meets various customer requests through a high level of personal contact and by referring customers to other bank departments for additional services. Primary Duties: Customer Service and Customer Retention: Counsel customers regarding financial matters, advising them on products and rates, suggesting a strategy to obtain the best results based on individual desires and resources. Resolve customer problems, obtaining information, researching records and following up on details to resolve the matter to the customer's satisfaction, whenever possible. Increase customer relationships by cross-selling products and services to new and existing customers. Production: Process online deposit accounts. Onboard new customer Follow up call Cross-sell - Educate and advise on bank products and services through personal contact; loans, checking, savings, certificate of deposits, individual retirement accounts, and other retail banking services. Process online loan applications. Manage loan portfolio with emphasis in the growth of the portfolio. Process Bridge loans and Simultaneous 2 nd 's for mortgage customers. Responsible for the daily handling of overdrafts, collections and technical exceptions on assigned customer accounts. Lender Support: Serve as a first level of end user telephone support for Signature UI, Nautilus, DocuSign, nCino, and Retail Lending BellShare Site, maintaining a thorough knowledge of policy and procedure, and compliance regulations. Answer phones promptly and return calls in a timely manner, while providing consistent, accurate answers to team member inquiries. Provide next step guidance for retail lending processes. Provide backup support to other departments/areas of the bank as needed. Record Lender Support calls, including description of guidance provided to support tracking for any necessary follow up training. Potentially Flex coverage at branches as needed. Sales Programs: Actively participate in the Ask Program. Participate in various professional associations and community activities to enhance the Bank's visibility and to further personal development. Training / Development: Attend and actively participate in training sessions as scheduled. Attend all mandatory security training sessions. Complete online compliance testing quarterly. Attend Customer Service and Retail Lending Meetings Volunteer for at least one Bell Bank event per year. Know by name and face as many customers and employees as possible, calling them by name as often as possible. Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards. Know, understand, and live the company values and bottom line. Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations. All employees are responsible for information security, including compliance with policies and standards which protect sensitive information. Prompt and reliable attendance. Perform other duties as assigned. Job Skills Required: Need to acquire an NMLS# Complete familiarity with the Bank's savings, checking, and lending policies and guidelines, as well as specific loan programs, qualifications, and insurance. Responsible for the knowledge and application of banking laws, rules, and regulations, prescribed practices, and ethical standards that are applicable to their position. Accuracy and high attention to detail. Ability to present oneself professionally at all times. Ability to work flexible hours to include evenings and Saturdays (when applicable).

The Accounts Payable Specialist is responsible for supporting the day-to-day operations of the Accounts Payable (AP) function within the Insurance Division, ensuring timely and accurate processing of vendor invoices, premium payments, and employee expense reimbursements. This role plays a critical part in maintaining compliance with company policies, insurance regulatory requirements, and financial controls. The Specialist will collaborate closely with internal insurance teams, carriers, and vendors to resolve AP inquiries and contribute to the efficiency of financial operations. Responsibilities Review and process vendor invoices and employee expense reimbursements via check or ACH, ensuring proper coding and approvals. Assist in maintaining vendor records, including collecting and verifying W-9 forms. Respond to routine internal and external inquiries regarding invoice and payment status. Support month-end activities by preparing documentation and assisting with accruals. Ensure adherence to company policies, procedures, and regulatory guidelines. Provide documentation for audits and assist with audit-related requests. Participate in internal training to maintain knowledge of AP systems and processes. Collaborate with team members to identify opportunities for process improvements. Bell Bank Culture, Policy and Accountability Standards: Know by name and face as many customers and employees as possible, calling them by name as often as possible. Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards. Know, understand, and live the company values and bottom line. Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations. All employees are responsible for information security, including compliance with policies and standards which protect sensitive information. Prompt and reliable attendance. Perform other duties as assigned. Education, Experience, and Other Expectations Associate's degree in accounting, finance or similar field; or equivalent work experience. 1-2 years of accounts payable or general accounting experience preferred. Skills and Knowledge Basic understanding of accounting principles and AP best practices. Familiarity with accounting software and Microsoft Excel. Strong attention to detail, organizational, and time management skills. Effective communication and problem-solving abilities. Ability to work independently and collaboratively in a fast-paced environment.

This position requires the technical skills needed to underwrite, document and administer a sizable portion of small, midlevel and large commercial loans. In addition, proficiency at business development is required as this position will be expected to actively solicit new loan relationships within the constraints of the Bank's loan policy. Generally, a candidate for this position will have functioned as a Commercial Loan Officer or Credit Officer for a period of at least five years. Primary Duties: Interview prospective small, midlevel and large business loan customers in an effort to make a preliminary determination as to the nature and feasibility of the credit request. Work closely with Bell Mortgage Officers to encourage and receive referrals of Commercial Loan prospects and Private Banking prospects. Assist in the analysis of financial and related data to determine the general creditworthiness of the prospect and the merits of the specific loan request. Establish and negotiate, where necessary, terms under which the credit could be structured, including the costs, repayment methods and collateral requirements. Assist in the preparation of the Loan Committee Presentation and required supporting documentation. This package must be prepared in accordance with the standards established in the loan policy. Present to the Loan Committee for review and approval all loans in excess of the individual banking authority. Provide guidance to the loan document representative and commercial banking assistant in preparation of loan documentation. Monitor credit facilities once they are booked. Assess interim financial information, borrowing base reports and other supporting documentation. Assist in the collection of past due loan payments and must utilize support staff to obtain required information and to resolve file technical exceptions. Administer all problem credits, implementing the goals and objectives established and agreed upon through the completion of a problem workout strategy. Actively engage in business development. Bank wide goals for business development will be established through biweekly business development meetings. In this context, business development includes ongoing contact with existing commercial customers. Active involvement in community and civic affairs. Mentor junior banking officers in the credit extension process. Know by name and face as many customers and employees as possible, calling them by name as often as possible. Know and practice LOCBUTN, our Golden Rules and Bell Bank Customer Service Standards. Know, understand and live the company values and bottom line. Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations. All employees are responsible for information security, including compliance with policies and standards which protect sensitive information. Prompt and reliable attendance. Perform other duties as assigned. Job Skills Required: B.A. in accounting, finance, business administration or related field. At least five years of credit, banking or examining experience. Five years' experience of commercial banking and business development. Working knowledge of loan documentation. Above-average written and communication skills. Proficiency with computer technology. Ability to deal with multiple tasks and deadlines. Effective time management and organizational skills.

*This is a pipeline opportunity. While we are not hiring for this role immediately, we are always looking to connect with top talent for future openings. If you're interested in being considered when a position becomes available, we encourage you to apply and stay in touch! Job Summary: The Personal Insurance Advisor is responsible for the profitable growth of the Agency and contributing to the Agency sales goals. Individually, the Advisor is responsible for prospecting, soliciting, quoting and selling new Property/Casualty and/or Benefits accounts, while meeting their own individual sales goal. The Advisor is also responsible for proactive relationship management of their accounts, working in conjunction with Agency Account Managers. Primary Duties: Advisor - New Sales Identify and develop a base of prospective clients by using referrals, occupational, and special interest groups. Respond to referrals quickly and effectively. Prequalify prospects for insurability and quality of risk. Gather complete risk and underwriting information to complete applications and submission documentation, while analyzing risk exposures and determining changes and/or additional coverages to address those needs. Determine appropriate insurance markets and make submissions to potential markets. Design insurance programs and recommend coverages to clients. Create insurance proposals and make sales presentations. Be familiar with and following binding rules for all insurance carriers. Educate clients on agency payment expectations and late charges. Collect down payments from insureds for purchases of new coverage and obtain signatures on all applications for insurance. Introduce Account Manager to clients as part of their service team. Enter documentation, as required for producers, in EPIC for all new sales processes. Ask for referrals from insureds to help generate new business. Accept and handle prospects assigned by management. Advisor - Existing Client Relationships (renewals and retention) Develop and retain a book of business that is profitable for both the agency and the carriers. Identify clients that no longer meet agency standards and develop an exit strategy for them. Work with Account Manager to obtain updated exposure information from the insured to develop a renewal strategy. Review existing policy coverages no less than annually with insureds. Explain coverages, exclusions and options to reduce risk and manage premiums. Work with clients to ensure coverage and limits are adequate for their risk. Remarket coverages when necessary. Propose coverages to round out the account. Work with Account Manager to provide timely information to carriers and clients according to agency standards and procedures. Document activities, conversations and data in EPIC according to Agency procedures. Review complex or unique policy change requests or service activities with Account Manager. Recommend and assist insured in carrying out loss control programs and procedures recommended by producer or company loss control staff. Collect current premiums, past due balances and late charges on agency billed items. Provide assistance as needed for complex or troublesome claim situations. Retain an agreed upon percentage of accounts each year. Continue to develop relationships with insureds. Develop positive and professional relationships with carriers/ underwriters/representatives. Accept and carry out any duties/accounts assigned by Agency Management. Bell Insurance Standards Know by name and face as many customers and employees as possible, calling them by name as often as possible. Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards. Know, understand, and live the company values and bottom line. Conduct activities consistent with established Bell Bank policies, procedures and systems, and all applicable state and federal laws and regulations. All employees are responsible for information security, including compliance with policies and standards which protect sensitive information. Prompt and reliable attendance. Perform other duties as assigned Job Skills Required: Insurance License. Previous sales experience, particularly insurance, is preferred. Commitment to continuous learning/education in insurance and the industries for which you are managing risk. Ability to communicate verbally and in writing with others, explain complex issues, to receive and interpret complex information and to respond appropriately. Proficiency in technology to use EPIC system as required. Good presentation skills. Good interpersonal skills with a deep and knowledgeable professional network. Focus on ethics, integrity and honesty.

Role: To direct the operations of a branch, ensuring the branch meets organizational, financial, operational, service, and growth plans. Has limited lending authority. Guide and manage branch office staff in providing quality service to members in the areas of account transactions, loan applications, and new accounts. Solve problems within established policies and guidelines.

Role: To assist with all activities associated with member lending, account opening, process member transactions and respond to member needs for information and assistance with their Credit Union business.