Northern Lights jobs in Portland, ME

Northern Light Mercy Hospital Department: Ancillary Admin Northern Light Home Care & Hospice So Portland Work Type: Full Time Hours Per Week: 40.00 Work Schedule: Variable Under the supervision of the Supervisor Scheduling and the direction of the Lead Scheduler, the Central Scheduler is responsible for scheduling all ancillary procedures using the Meditech Scheduling software program. This scheduling will be performed for procedures and tests requested at least one day in advance. The incumbent is also responsible and accountable for collecting accurate demographic and insurance information, communication with hospital departments and physician offices concerning patient's schedules and registration information. Compiles, prepares and distributes reports containing individual resource and department schedules, pre-registration activity and statistical data on an as needed basis. The incumbent performs duties and tasks in accordance with performance standards established for the job. The incumbent may have access to highly confidential patient, employee and/or proprietary information, and must handle and protect the information in accordance with hospital and system policies, HIPAA requirements and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, or other security risks to the organization. The incumbent is responsible for participation in and completion of all patient safety initiatives appropriate to the position, and conducts all job responsibilities according to the Mission and Values of the Hospital. Responsibilities: 1. Maintains strict confidentiality of every patient, medical record, or report. • Discusses only appropriate patient information in public and private areas protecting the confidentiality and dignity of all patients, by actions and words. • Releases only appropriate patient information over the telephone providing for the balance between customer services and confidentiality of all patients. • Maintains patient confidentiality by carefully preparing, collating, or transmitting patient mail via fax or external mail. • Follows hospital policy on release of information regarding all information for the patient admitted for psychiatric, drug rehabilitation or other. 2. Consistently provides excellent customer service to all patients, physicians, and medical offices. • Answers phone with a courteous greeting and proper identification in a timely manner. • Receive and forwards message to appropriate departments and/or personnel as needed. • When placing call on hold, returns to the caller at regular intervals to ensure excellent communications. • Follows through to ensure all scheduling requests are either fulfilled or are dealt with in a manner satisfactory to the caller. • Knows the location of registration and is able to direct the caller to all locations for all services provided by Mercy Hospital. • Assertively responds to all complaints and involves the supervisor as necessary. • Exhibits a positive, courteous attitude providing assistance willingly in all aspects of job functions. 3. Consistently completes the scheduling process for all Ancillary Tests requested into the Meditech Scheduling Software at least one-day in advance. • Verifies and selects the correct ordering and referring physician and identifies and documents the caller's name in the system. • Selects and/or enters the correct patient, verifying correct name spelling, date of birth, and telephone number. • Obtains and inputs complete patient demographic information including verification of specific insurance as needed. • Selects correct procedure(s) and enters into appropriate time slot insuring absence of any conflicts. • Enters correctly spelled diagnosis and other pertinent information to the appointment detail. • Finalizes and confirms appointment date(s) and time(s) with caller. • Completes scheduling process by taxing or printing patient itinerary and preparation instructions. • Is able to move and cancel procedures accurately. • Is able to browse/view/look up patient, tests, resources, and physicians in an efficient manner. 4. Shows ability to prioritize and complete the pre-registrations process for all services in an accurate and timely manner. • Ensures each patient is assigned only one Medical Record number. • Selects appropriate patient type, and patient service code based on the department and service required. • Obtains and inputs complete and accurate: a) Patient demographic information, including verification of existing information of home, next of kin, and employment. b) Verification of insurance, including certificate and group numbers, guarantor, Medicare and Medicaid numbers/eligibility dates and completion of Medicare questionnaire. c) Ordering and referring physician. d) Admitting diagnosis. e) Accident information. • Ensures that all schedules and Patient admissions forms are distributed to the appropriate departments. 5. Manages area workloads and assures completion of various work functions. • Reviews pending work and communicates unresolved issues to peers/supervisor prior to breaks and end of shift. • Acts as an equal member of scheduling team to manage, prioritize and complete all office tasks. • Checks frequently and assures voice messages are retrieved and responded to in a timely manner. • Retrieves incoming faxes, distributes and completes fair share. • Demonstrates basic operations skill for telephone, faxes, photocopier, printers, and information systems. • Demonstrates basic inventory knowledge to make sure department is adequately supplied. • Completes individual assigned tasks and assures coverage of these tasks in their absence. • Assures that incoming calls take priority in Central Scheduling. • Refers to operations manuals and reference material as necessary to troubleshoot and resolve equipment and/or software problems. • Consistently maintains departmental standards for quality and quantity of personal work. 6. Adheres to and assumes responsibility for maintaining and updating knowledge of all hospital and department policies and procedures. • Routinely reviews communication book and bulletin board and other departmental information sources in order to update and maintain awareness of hospital and department policies and procedures. • Maintains open attitude towards feedback and constructive criticism from supervisor and peers. • Follows dress code policy and wears ID badge at all times when on duty. • Is flexible in adjusting personal work schedule to accommodate department needs. • Demonstrates willingness to adjust time off requests to accommodate department needs. • Maintains good attendance recognizing impact of absenteeism on department operations and peers. • Reports to work on time recognizing the impact of tardiness on department operations and peers. 7. Accepts responsibility for further professional development. • Takes personal accountability for attending mandatory hospital inservices and training programs. • Actively contributes ideas and information in department meetings, which could enhance and improve department operations. • Takes personal accountability for professional and personal development seeks out relevant and appropriate resources and/or educational offerings. 8. Performs additional duties as required or assigned. Other Information: Competencies and Skills * Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. * Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. * Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. * Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education * Required High School Diploma/General Educational Development (GED) Working Conditions * Potential exposure to abusive and/or aggressive people. * Potential exposure to hazardous materials. * Potential exposure to noise levels being uncomfortable. * Potential exposure to noxious odors. * Potential exposure to very hot or cold temperatures. * Work with computers, typing, reading or writing. * Lifting, moving and loading 20 to 30 pounds. * Prolonged periods of sitting. Portland, Maine, Catholic, Sisters of Mercy, Level 2 NeoNatal Nursery

Northern Light Health Department: Provider Recruitment Mercy Medical Office Building Work Type: Full Time Hours Per Week: 40.00 Work Schedule: 8:00 AM to 4:30 PM Participates as a member of the Provider Recruitment and Retention team to fill physician and non-physician provider positions. This will be achieved by owning the recruitment process from start to finish including advertising opportunities, sourcing, pre-screening candidates, on-site interview scheduling and facilitation, and keeping up-to-date on current physician recruitment strategies and best practices. Position schedule can be demanding at times, requiring 24/7 availability to candidates as they navigate the interview and selection process. Responsibilities: * Acts as a role model for co-workers within the department and the system. * Maintains and exhibits a professional, positive attitude towards co-workers, work and the Organization. * Demonstrates a commitment to co-workers, job duties and the Organization (e.g., team player) * Provide coverage to other department employees as needed. Coverage for Recruitment Director may include compiling data, attending meetings, etc. * Coordinates/recommends advertising activities with oversight of the Director of Provider Recruitment * Researches, develops, plans, implements all methods to generate candidates, including national/local/internet advertising, direct mail, resident-related events and publications, job fairs, etc. * Source candidates through various physician databases. * Attend Recruitment events as directed by the director. Create marketing materials for recruitment events. * Serve as the primary contact for candidates throughout the recruitment process, including pre-screening, scheduling phone interviews, scheduling and facilitating the on-site visit for candidates and their spouse/significant other and family. * Pre-Screen candidate for behavioral and cultural fit - then complete a formal presentation to practice management/lead physician. * Assist/Coordinate the site visit by making reservations, processing invoices, completing interview schedules, etc. * Ensure that all itineraries are approved before sending to candidates and/or key stakeholders. * After the candidate has signed on with an organization, assist with the new hire and their family's transition to the area - this can include, but is not limited to housing, community events, daycares/schools, ect. * Educate and collaborate with management team regarding the physician recruitment process, market availability of candidates, specialty trends, and other key components. * Works with legal on any immigration matters, completes requirements surround immigration processing. Acts as a liaison between the physician and legal services. Responsible for gathering and researching data as well as completing mandated advertisements. * Coordinates locum tenens assignments for assigned areas. Responsible for initiating searches, forwarding locum candidates to practice managers, maintaining data to insure non-duplication of presentations, and ensures documentation is received and is up-to-date. Maintains constant communication with the locum agencies and practice managers to ensure timely follow-up. * Perform onboarding functions as appropriate and/or necessary. * Provides excellent customer service, both for internal and/or external customers. * Responds to communications (phone calls, voice mail messages, and emails) in a timely manner. * Develop marketing plans for each recruitment effort; may include writing ad copy, designing marketing material, attending recruitment events, direct mail purchase, and/or engaging outside recruitment firms. * Ensure service standards are met relative to the applicant review process; to include prompt screening of new applications, responding to applicants, completing phone interviews, providing practices with complete applicant profiles, confirming follow up by practices, and issuing prompt invitations for site visits. * Leading and managing site visits in order to exceed candidate expectations; to include ensuring materials are at hotel on time, keeping interviews on schedule, managing up interviewers to candidate, filling unexpected time gaps constructively, providing hospital and community tours, and providing support to candidate's families. * Execute all aspects of the recruitment process, including compliance with standardized recruitment processes, protocols, procedures and timelines. * Seeks ways to improve quality of services provided - Identify opportunities for fiscal and time efficiency in the recruitment process. * Provides assistance to Director in improving provider recruitment and retention services * Work to ensure receipt of written feedback from individuals interviewing provider candidates. * Maintain regular contact with candidates to keep them informed of their status in the selection process. * Participate in preparing reports and data for practices, the Recruitment and Retention Department, and administrators as needed. * Ensure all candidate information is tracked in the physician recruitment database and applicable departmental/system logs/databases. Maintain accurate records in recruitment database. * Complete and distribute candidate review surveys * Seeks out ways to reduce operating costs or increase efficiency within role/department. * Acts in a cost conscious manner with regard to use of supplies. * Makes effective use of time at work. * Assists in the development and monitoring of the recruitment budget to ensure department meets financial goal. * Supports and embraces change in job and Organization. * Proactively seeks out solutions to problems for self, co-workers, patients, and visitors. * Continually develops skills and/or job knowledge. * Participates in skills training opportunities available to him/her. * Takes pride in the appearance and growth of the Organization and acts in a way to promote the same * Identifies opportunities to improve department efficiency and level of service in a way which allows the department to manage increased demand for services. * Partners with HR to ensure policies and processes are fully understood and implemented consistently. * Partners with Provider Recruiters, to create sourcing strategy for open positions. * Develops relationships with community and educational partners for enhance recruitment and talent acquisition. Other Information: Competencies and Skills * Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. * Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. * Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. * Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education * Required Bachelor's Degree Working Conditions * Need to drive to perform responsible duties. * Lifting, moving and loading less than 20 pounds. * Prolonged periods of sitting. * Prolonged periods of standing. * Prolonged periods of walking. Brewer, Maine, Corporate Office, Cianchette, Foundation, Finance, Human Resources, Legal Services

Northern Light Health Department: Patient Safety Mercy Fore River Work Type: Full Time Hours Per Week: 40.00 Work Schedule: 8:00 AM to 4:30 PM The Risk Management Specialist works under the general supervision of the Director of Quality and Director of Patient Safety at Northern Light Health. The Risk Management Specialist serves as a primary point of contact regarding risk. The incumbent is responsible for the development and ongoing review of hospital-wide clinical risk and claims management. The incumbent will assist the Director in coordinating in-depth risk assessments of all hospital departments and for overseeing the ongoing education of hospital and medical personnel related to risk prevention and claims management. The Risk Management Specialist will participate in patient safety initiatives; they will identify event trends, develop risk mitigation plans, and will collaborate with the multidisciplinary team to create, and manage process improvement initiatives for better patient outcomes. The Risk Management Specialist will also manage event investigations, to include RCAs and will complete all necessary communication, documentation and reporting while establishing strong action plans. The incumbent may have access to highly confidential patient, employee and/or proprietary information, and must handle & protect the information in accordance with hospital and system policies, HIPAA requirements, and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, or other security risks to the organization. The position dual reports to the Director of Patient Safety at Northern Light Health. Responsibilities: * Facilitates hospital-wide proactive assessment activities including Proactive Risk Assessments, Failure Mode Effect Analyses and Apparent Cause Analyses. * Manages all Sentinel Event reporting, processes and follow up. * Manages retrospective reviews of safety events, including incident reports and Root Cause Analysis of significant and Sentinel Events, including coordination and follow-up with the State Sentinel Event Team. * Serves as the point of contact for risk and patient safety committees and work groups and provides requested data associated with such groups. * Manages the Risk Management program; ensures that robust processes for risk monitoring, risk prevention, event mitigation, and event reporting are in place. * Leads staff development activities to support risk management competency, reporting culture, and risk prevention and mitigation activities. * Seeks opportunities to meet learning needs through seminars, certification, and literature. * Acts as a liaison to medical malpractice insurers and manages patient safety related claims or potential claims. * Will participate in patient safety initiatives aimed at reducing harm and improving patient outcomes and will identify opportunity for process improvement initiatives based upon current trends and risk. * Works closely with process improvement initiatives, and/or team members to ensure smooth transition from risk mitigation to proactive improvement and prevention. * Other duties as assigned. Other Information: Competencies and Skills * Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed. * Acts Strategically: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals. * Electronic medical record software. * Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively. * Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit. * Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. * Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully. * Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets. * Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority. * Ability to understand the language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it. * Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming. * Word processing, spreadsheets, data entry, database experience and other computer related skills. * Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing. * Presentation software with the ability to create presentations with the ability to incorporate animation, audio, video, time delays, as well as designing themes and variants with animations and effects. * MS Teams * Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques. * Multi-line phone, scanner, photocopier, fax, and internet. * Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues. * Public Speaking * Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability . * Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details. * Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration. * Business intelligence and data analysis software. * Zoom * Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. * Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. * Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. * Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education * Required Associate's Degree+4 years' experience. Required Experience * 5 year/years of Relevant Work Experience Working Conditions * Potential exposure to abusive and/or aggressive people. * Potential exposure to diseases or infections. * Work with computers, typing, reading or writing. * Prolonged periods of sitting. Brewer, Maine, Corporate Office, Cianchette, Foundation, Finance, Human Resources, Legal Services

Northern Light Mercy Hospital Department: Facilities Management Mercy Fore River Work Type: PRN Hours Per Week: Variable Work Schedule: Variable The Master Electrician performs preventative maintenance, repair and installations of all electrically powered devices and distribution systems throughout the facility. The incumbent must perform all duties and tasks in accordance with performance standards established for the job. The incumbent may have access to highly confidential patient, employee and/or organizational proprietary information, and must handle and protect the information in accordance with hospital and system policies, HIPAA requirements and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, or other security risks to the organization. The incumbent is responsible for participation in and completion of all patient safety initiatives appropriate to the position, and conducts all job responsibilities according to the Mission and Values of the Hospital. Responsibilities: * Performs the installations and repair of electrical equipment in compliance with the National Electrical Code, State and local codes. * Installation meets applicable code. * Demonstrates on going knowledge of new compliance/code procedures. * Performs preventative maintenance throughout the facility as scheduled. * Completes scheduled maintenance accurately and within the scheduled time frame. * Coordinates with other tradesspersonnel or outside vendors as needed in completing scheduled preventative maintenance. * Monitors staff performance. * Directs and approves all minor wiring performed by staff or outside vendors. * Performs Quality Assurance checks on all electrical systems. * Accomplishes record keeping as required by appropriate regulatory agency. * Serves as backup for Security Department. * Performs additional duties as required or assigned. Other Information: Competencies and Skills * Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. * Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation. * Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. * Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Credentials * Required Licensed Master Electrician Education * Required No Minimum Requirement Working Conditions * Potential exposure to abusive and/or aggressive people. * Potential exposure to diseases or infections. * Potential exposure to hazardous materials. * Potential exposure to noise levels being uncomfortable. * Potential exposure to noxious odors. * Potential exposure to very hot or cold temperatures. * Work with computers, typing, reading or writing. * Lifting, moving and loading 30 to 50 pounds. * Prolonged periods of sitting.

Northern Light Mercy Hospital Department: Cardiology Diagnostics Mercy Medical Office Building Work Type: Full Time Hours Per Week: 36.00 Work Schedule: Variable Under the general guidance of the Lead Cardiology Technician and the Senior Echocardiograph Technician, the Echocardiograph Technician performs Echocardiograph, Stress ECHO testing and contrast echos on adult and geriatric patients. The incumbent performs duties and tasks in accordance with performance standards established for the job. The incumbent may have access to highly confidential patient, employee and/or organizational proprietary information, and must handle and protect the information in accordance with hospital and system policies, HIPAA requirements and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, or other security risks to the organization. The incumbent is responsible for participation in and completion of all patient safety initiatives appropriate to the position, and conducts all job responsibilities according to the Mission and Values of the Hospital. Responsibilities: * Demonstrates all functions of echocardiography, including stress echo, contrast echo, and transesophageal echocardiography. * Facilitates flexibility with respect to staffing, scheduling requests and rotation responsibilities. * Demonstrates clerical duties including filing, order entry and patient booking. * Facilitates quality control and quality improvement organizational abilities through physician interpretive interaction. * Demonstrates initiation and functioning of all cardiology equipment including pre-preparation and set-up. * Performs additional duties as required or assigned. Other Information: Competencies and Skills * Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. * Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. * Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. * Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education * Required High School Diploma/General Educational Development (GED) Working Conditions * Potential exposure to abusive and/or aggressive people. * Potential exposure to diseases or infections. * Potential exposure to hazardous materials. * Potential exposure to noise levels being uncomfortable. * Potential exposure to noxious odors. * Potential exposure to very hot or cold temperatures. * Work with computers, typing, reading or writing. * Lifting, moving and loading 20 to 30 pounds. * Prolonged periods of sitting. Portland, Maine, Catholic, Sisters of Mercy, Level 2 NeoNatal Nursery

Northern Light Mercy Hospital Department: McAuley Residence - South McAuley Residence Work Type: Part Time Ineligible Hours Per Week: 12.00 Work Schedule: Variable Under the clinical supervision of the Director of the Behavioral Health Psychiatric Consult Service and the administrative supervision of the VP of Mission Effectiveness, the Behavioral Health Social Worker. is available for requests from the Emergency Department and the medical/surgical units of Mercy Hospital to assess the emotional, social and environmental needs of adolescent through geriatric patients and families. The incumbent provides psychiatric and/or chemical dependency assessments, counseling, information, community resource referrals, and arrangements for continuing care and/or coordinated discharge planning. The social worker is responsible for advocating for the most appropriate and least restrictive services for the patient. Serves as an expert about, and as a liaison to, community resource programs and coordinates services between area providers. The Social Worker models a multidisciplinary approach to providing quality patient care and routinely involves Behavioral Health Nurse Practitioners, Psychiatrists, and all pertinent internal and external providers in developing treatment and discharge plans. The incumbent may have access to highly confidential patient, employee and/or proprietary information, and must handle and protect the information in accordance with hospital and system policies, HIPAA requirements and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, or other security risks to the organization. The incumbent is responsible for participation in and completion of all patient safety initiatives appropriate to the position, and conducts all job responsibilities according to the Mission and Values of Hospital. Responsibilities: 1. Under the supervision of the Director of the Behavioral Health Psychiatric Consult Service, the social worker responds to and/or identifies the need for assessment/intervention or other services within the Emergency Department and on the medical/surgical units of Mercy Hospital (at all campuses) in order to provide for effective patient care. a. Provides professional psychiatric and chemical dependency assessments for patients receiving treatment in the Emergency Department and on the Mercy Hospital medical/surgical units. b. Identifies appropriate resources to assure continuum of care for the patient to be able to achieve positive outcomes (in consideration of the patient's motivation, physical health, spiritual beliefs and functional capabilities) c. Guides and assists patients, families and significant others in determining continuing care plans. d. Make referrals to appropriate community resources. e. Coordinates delivery of treatment services. f. Assists is discharge planning and transfers to other facilities. 2. Quality Patient Care a. Initial assessment will include an evaluation of patient risk of harm to self and/or to others. b. Demonstrates reflective / active listening, feedback, summarizing, reframing, empathy, support, problem solving, coaching and psycho-education skills. c. Adapts services and approach to the language, cultural norms and individual preferences and beliefs of the patient, family members and significant others participating in the patient's care. d. Negotiates/advocates for the most appropriate and least restrictive services for the patient. e. Follows through with commitments to patients, family members, significant others and providers in a timely and professional manner. f. Maintains patient confidentiality at all times. g. Maintains and abides by ethical standards set forth by the facility, EMHS and Maine State Licensing Boards. h. Works as an advocate within and outside of Mercy Hospital i. Represents Mercy Hospital / EMHS in a positive and professional manner in the community. 3. Documentation a. Records accurate psychiatric and chemical dependency assessments b. Performs appropriate documentation to ensure adherence to department policies. c. Utilizes appropriate terminology in written documentation and in verbal communication. d. Completes medical records in a timely manner consistent with department policy. e. Documentation complies with regulatory standards and supports billing and coding practices 4. Quality Improvement a. Adheres to hospital quality improvement standards b. Attends mandatory hospital Quality Improvement programs. c. Meets Quality Improvement standards as defined by the department. d. Participates in ongoing education for professional enhancement. e. Attends department meetings and participates in department quality initiatives. 5. Professional Development a. Participates in department educational activities. b. Attends minimum of 4 (four) Behavioral Health multidisciplinary staff meetings annually. c. Fosters collaboration and promotes cooperation across the continuum of care. d. Demonstrates ethical comportment in all aspects of practice. e. Submits evidence of ongoing CME activities as per state licensing and / or hospital requirements. Other Information: Competencies and Skills * Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. * Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. * Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. * Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Credentials * Required Licensed Alcohol/Drug Cert Working Conditions * Potential exposure to abusive and/or aggressive people. * Potential exposure to diseases or infections. * Potential exposure to noise levels being uncomfortable. * Potential exposure to noxious odors. * Potential exposure to very hot or cold temperatures. * Work with computers, typing, reading or writing. * Lifting, moving and loading less than 20 pounds. * Prolonged periods of sitting. Portland, Maine, Catholic, Sisters of Mercy, Level 2 NeoNatal Nursery

Northern Light Mercy Hospital Department: Facilities Management Mercy Fore River Work Type: Full Time Hours Per Week: 40.00 Work Schedule: 3:00 PM to 11:30 PM Under the supervision of the Maintenance Mechanic and/or Supervisor Building Operations, the Maintenance Mechanic Trainee is responsible for learning and understanding the safe operation of high-pressure boilers in conjunction with preparing for State of Maine high- pressure boiler license under a licensed operator. Trainee will also be responsible for related physical plant equipment along with several life support systems. The incumbent assists with maintenance work requests repairs throughout the facility and preventative maintenance equipment throughout the facility. The maintenance mechanic trainee will also assist the other trades on a daily basis or during major projects. The incumbent performs minor, non-licensed installations, maintenance and repairs in the hospital and operates the hospital courier vehicle. This position is subject to call back to provide assistance in emergency situations. The incumbent performs duties and tasks in accordance with performance standards established for the job. The incumbent may have access to highly confidential patient, employee and/or Mercy proprietary information, and must handle and protect the information in accordance with hospital and system policies, HIPAA requirements and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, or other security risks to the organization. The incumbent is responsible for participation in and completion of all patient safety initiatives appropriate to the position, and conducts all job responsibilities according to the Mission and Values of the Hospital. Responsibilities: 1. While in training employee will be assisting the licensed operator with the operation, maintenance and repairs of high-pressure boilers. • Assists operation, monitoring and answers alarms on boiler system. • Ensures inspections, overhauls and repairs are completed or service scheduled in a timely manner. 2. Completes maintenance work request throughout the facility. • Ensures repairs are prioritized and completed correctly in a timely manner. • Ensures tools, parts, equipment and supplies needed for repairs are inventoried and ordered as needed and in proper working condition. 3. Performs preventative maintenance throughout the facility as scheduled. • Completes scheduled maintenance accurately and within the scheduled time frame. • Coordinates with other trades personnel or outside vendors as needed in completing scheduled preventative maintenance. • Installs repairs and maintains equipment. 4. Respond to Inside Plan (Fire Plan) • Demonstrates the ability to react to the emergency and follows proper procedure. • Can reset the Fire Alarm System and isolate individual floors or zones for service work or repairs. • Contacts appropriate staff to assist with emergencies. 5. Performs additional duties as required or assigned. Other Information: Competencies and Skills * Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. * Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. * Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. * Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education * Required No Minimum Requirement Working Conditions * Potential exposure to abusive and/or aggressive people. * Potential exposure to diseases or infections. * Potential exposure to hazardous materials. * Potential exposure to noise levels being uncomfortable. * Potential exposure to noxious odors. * Potential exposure to very hot or cold temperatures. * Work with computers, typing, reading or writing. * Lifting, moving and loading 20 to 30 pounds. * Prolonged periods of sitting. Portland, Maine, Catholic, Sisters of Mercy, Level 2 NeoNatal Nursery

Northern Light Mercy Hospital Department: Sterile Processing Mercy Fore River Work Type: Full Time Hours Per Week: 40.00 Work Schedule: Variable * Sign On Bonus for Eligible Candidates* The Sterile Processing Technician is responsible for the transportation, cleaning, sterilization, and distribution of instruments and equipment for the operating room and other clinical areas. The incumbent performs duties and tasks in accordance with performance standards established for the job. The incumbent may have access to highly confidential patient, employee and/or proprietary information, and must handle and protect the information in accordance with hospital and system policies, HIPAA requirements and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, or other security risks to the organization. The incumbent is responsible for participation in and completion of all patient safety initiatives appropriate to the position, and conducts all job responsibilities according to the Mission and Values of Hospital. Responsibilities: * Transports/Receives soiled instruments from clinical areas to decontamination area of Sterile Processing Department. • Is knowledgeable about the functionality of the ultrasonic washer, washer/disinfectors, gas plasma sterilizers, steam sterilizers, and immediate-use steam sterilizers. • Is knowledgeable about the functionality of instrument tracking system to track individual instruments, and instrument sets through the decontamination, assembly, and storage processes. • Cleans and decontaminates surgical instrumentation according to manufacturer's instructions for use. • Inspects surgical instruments for defects during cleaning, assembly, and wrapping processes. • Assembles instrument sets for specific surgical cases and sterilizes them according to manufacturer's instructions for use. • Appropriately wraps and labels individual surgical instruments for sterilization. • Sterilizes instruments according to procedures: steam sterilization, or gas plasma sterilization. • Delivers processed instruments to clinical areas, or sterile storage area. • Operates equipment used in processing and sterilization in strict accordance with prescribed standards and procedures. • Tests mechanical washers, and sterilization equipment per protocols and documents findings appropriately. • Contributes to maintenance of a clean/safe work area by cleaning all operational equipment as outlined in departmental procedure manual. • Follows procedures as outlined for maintenance of instruments and equipment. • Participates in keeping documentation and instrument tray count lists current. • Maintains par levels in the operating room to support patient care. • Routinely rounds on clinical units to retrieve instruments/trays that need to be processed. • Participates in continuing education programs for departmental employees. • Participates in facility Continuous Quality Improvement (CQI). • Attends scheduled in-services, as offered, and other programs that are required or assigned. • Attends and participates in a minimum of six staff meetings per year. • Certification in IAHCSMM or CBSPD is encouraged after one (1) year of hire. (International Association of Healthcare Central Service Materials Management; Certification Board of Sterile Processing and Distribution) • Demonstrates practices which keep all medical record information protected and confidential. • Follows and adheres to Patient Rights policies at all times. • Takes accountability for information contained in the department and hospital procedure manual. Other Information: Competencies and Skills * Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. * Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. * Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. * Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education * Required High School Diploma/General Educational Development (GED) Working Conditions * Work with computers, typing, reading or writing. * Lifting, moving and loading 20 to 30 pounds. * Prolonged periods of sitting. * Prolonged periods of walking. Portland, Maine, Catholic, Sisters of Mercy, Level 2 NeoNatal Nursery

Northern Light Mercy Hospital Department: Environmental Services Mercy Fore River Work Type: Full Time Hours Per Week: 40.00 Work Schedule: 7:00 AM to 3:30 PM The Environmental Services Lead Assistant is responsible for successfully coordinating and supporting activities of the department within the assigned shift and location. Works with all levels of the Environmental Services staff in all matters relating to the cleanliness of the facility and assists with meeting all relevant Joint Commission guidelines. Participates and has oversight in the daily servicing, cleaning, and disinfecting of patient and non-patient areas.. The incumbent is responsible for the safe operation and use of all equipment and materials while performing duties. He/She may act as Supervisor in the absence of, or at the request of, the department director, for assigned shifts. The Lead Assistant exercises independent judgment in assigning significant overall duties to subordinate staff and directing the work of subordinate staff, with accountability if such work is not carried out properly. Performs quality control inspections to assure timely completion and quality of work. The Lead Assistant provides feedback and assists with staff performance evaluations. The incumbent performs duties and tasks in accordance with standards established for the job. The incumbent may have access to highly confidential patient, employee and/or proprietary information, and must handle and protect the information in accordance with hospital and system policies, HIPAA requirements and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, or other security risks to the organization. The incumbent is responsible for participation in and completion of all patient safety initiatives appropriate to the position and conducts all job responsibilities according to the Mission and Values of the Hospital. Responsibilities: Other Information: Competencies and Skills * Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. * Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. * Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. * Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education * Required No Minimum Requirement Working Conditions * Potential exposure to hazardous materials. * Potential exposure to noise levels being uncomfortable. * Prolonged periods of standing. * Prolonged periods of walking. * Potential exposure to very hot or cold temperatures. Portland, Maine, Catholic, Sisters of Mercy, Level 2 NeoNatal Nursery

Northern Light Mercy Hospital Department: Integrated Behav Hlth Clinic Mercy Wst Falm Primary Cr Work Type: Full Time Hours Per Week: 40.00 Work Schedule: 8:00 AM to 5:00 PM The Psychiatric Clinician II is independently licensed with experience in clinical practice. They will work collaboratively with clinical, administrative, nursing and physician leadership. This clinician applies evidence-based knowledge and acquired skills to assess, diagnose and treat patients with psychosocial, behavioral or social determinants of health concerns in an outpatient medical setting, either on-site or via telemedicine for both pediatric and adult populations. The clinician understands or is willing to learn about the collaborative model of care applied in a patient-centered medical home. The clinician adapts interventions to the workflow and pace to that of a busy primary or specialty care practice, including rapid assessment and brief treatment. The clinician is a clinical leader, consultant, and a resource at the medical practice in program development, in guiding group decision-making, in implementing plans, and improving quality of care. The clinician is proficient in ensuring that ongoing liaison occurs with patients, medical providers, and families. The clinician is an enthusiastic learner who actively seeks research and knowledge to ensure current, evidence-based practice while adhering to key components of collaborative care. Responsibilities: * Provide brief, targeted behavioral health interventions using evidence-based practices (CBT, ACT, MI) in a primary care setting. * Conduct screenings, assessments and diagnostic evaluations for mental health and substance use concerns. * Develop and implement patient-centered treatment plans in collaboration with the care team. * Support medication adherence, chronic disease self-management, and lifestyle change goals. * Other Duties Other Information: * Can be licensed as LCSW, LCPC or LMFT. Competencies and Skills * Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed. * Acts Strategically: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals. * Electronic medical record software. * Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively. * Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit. * Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately. * Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. * Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority. * Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming. * Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing. * MS Teams * Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable. * Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability . * Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. * Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. * Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. * Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Credentials * Required Licensed Clinical Social Wkr Education * Required Master's Degree Required Experience * 2 year/years of Relevant Work Experience Working Conditions * Potential exposure to abusive and/or aggressive people. * Alternate shift schedules (day, evening, nights, weekends). * Prolonged periods of standing. * Prolonged periods of walking. * Lifting, moving and loading 20 to 30 pounds. Portland, Maine, Catholic, Sisters of Mercy, Level 2 NeoNatal Nursery

per diem Critical Care Hospitalist Opportunity in Beautiful Portland, Maine Northern Light Mercy Hospital seeks a per diem Critical Care Hospitalist to join its well-established Hospital Medicine program. Northern Light Mercy Hospital is proud of its great culture and collaborative team environment. Our newly renovated and expanded hospital campus on the shores of the Fore River in beautiful Portland, Maine boasts peaceful, healing views; a cafe known for its delicious and nutritious homecooked meals; easy access from Route 295; and onsite parking. Candidates for this position: * Must be Board Certified in Internal or Family Medicine and eligible for licensure in Maine; * May be fellowship trained in pulmonology and/or critical care; or have significant, relevant experience as a hospitalist caring for hospitalized patients in an ICU setting. * May be recent graduates * Should possess strong clinical skills, compassionate bedside manner, and a collaborative spirit. The incumbent will work closely with pulmonary critical care consultants from Chest Medicine Associates, the local pulmonary critical care group, who will provide consultative support on all critically ill patients and procedural support as necessary. Must have the ability to perform or strong interest in improving or acquiring skills in: * Placing central lines and arterial lines * Paracentesis, thoracentesis, lumbar puncture * Endotracheal intubation * Basic ventilator management * Point of care ultrasound Why choose Northern Light Mercy Hospital? * Competitive compensation; * Flexible schedule * Collaborative team * New critical care unit Lifestyle and community: * Portland and its surrounding towns are well-known for their nationally recognized public and private schools; * Outdoor recreation activities abound with ample access to the coast, the woods, the mountains, and everything in between; * Cultural activities are many including a world-class art museum with ambitions expansion plans; a rich, innovative, and award-winning dining scene; educational opportunities galore; and all the amenities of a larger city without the traffic; * Portland is well-connected for globetrotters with its manageable airport and easy access to Boston. Northern Light Mercy Hospital Northern Light Mercy Hospital, an acute care, non-profit hospital in Portland, Maine, is a sponsored ministry of the Sisters of Mercy of the Americas. We advocate for a society in which all can realize their full potential and achieve the common good. We give priority to those that society ignores. The greater Portland community has come to rely on the personal care and healing focus that Northern Light Mercy Hospital provides. We are located in Maine's largest city, Portland, offers a blend of old-world charm and modern sophistication. This city has been routinely ranked among the top ten in national listings for best restaurants, health, and the best place to raise a family. You don't have to go far outside of Portland to "get away." Whether you prefer the urban way of life or rustic country living, southern Maine offers something for everyone. Northern Light Health At Northern Light Health, we're building a better approach to healthcare because we believe people deserve access to care that works for them. As an integrated health delivery system serving Maine, we're raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state. For confidential consideration, please contact: Katye Thatcher, Provider Recruiter ********************************* ************

Northern Light Mercy Hospital Department: Materials Management Mercy Fore River Work Type: PRN (Pool/Per Diem) Hours Per Week: Variable Work Schedule: 7:00 AM to 3:30 PM Performs the administrative and physical tasks associated with ERP PAR order/replenishment, PAR level adjustments (labels, tracking, etc), Returns, and Customer Service. Responsible for replenishment of multiple cost centers with additional responsibility of constant adjustment of PAR levels for seasonality, business need, or lack of use in the facility. Responsibilities: * All Requirements of the Materials Specialist I Job Description, and: o Receive in Mobile Supply Chain Management (MSCM) and CSF (Cloudsuite Financials). o Order Periodic Automated Replenishment (PAR) supplies in Specialty areas (I.E. OR / Cardiology). o Re-Stocking of Specialty areas (I.E. OR / Cardiology). o Communication with Department staff and Leadership on Backorder and/or product issues. o Ordering of Medical gases as required per facility needs. o Keeping Safety Data Sheets (SDS) up-to-date as products change throughout the facility. o Looking up and/or assisting customers in looking up SDS forms per need. o Ability to provide interim leadership. o Expiration Tracking (FIFO) quarterly or as needed for items with short shelf-life. o Assist departments with product questions. o Management of PAR locations, correcting quantities to maximize the items availability for staff and minimize the amount of Materials Management handling. o Management of PAR locations, through Value Analysis Committee (VAC) conversions, adds and deletes. o Managing PAR Locations, Discussing Backorders, changes, other with Department Staff o Working with Purchasing on process for returning products. o Ability to provide oversight of daily operations as needed. o Ability to place departmental order requests with the ability to train Departmental Requesters as needed. o May be expected to perform duties at a higher or lower level for short term coverage. o Other Duties as assigned Other Information: Competencies and Skills * Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. * Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. * Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. * Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Working Conditions * Potential exposure to very hot or cold temperatures. * Alternate shift schedules (day, evening, nights, weekends). * Prolonged periods of standing. Portland, Maine, Catholic, Sisters of Mercy, Level 2 NeoNatal Nursery

Northern Light Home Care and Hospice Looking for RNs, LPNs, CNAs, PTs, and more! New grad nurse opportunities available to provide career development and mentorships. Sign on bonuses for eligible positions/individuals! Northern Light Home Care & Hospice is a non-profit organization providing direct, personalized care throughout Maine - from South Portland to Fort Kent. Territories include: * South Portland * Waterville * Bangor * Ellsworth * Aroostook County We are committed to making visits to those at home who are recovering from illness and surgery and have added Hospice and other programs to help those who prefer to spend their remaining days in the comfort of their own home. We continue with public health nursing by offering immunization clinics, adult health clinics, and education and awareness events for all ages. Have you considered the benefits of working in home care or hospice? Home care and hospice nurses have the autonomy to educate and work 1:1 with patients in their home while applying their nursing skills in specialty programs for: * COPD * Heart Failure * Diabetes * Stroke * Post Surgical * Patient Triage * Case Management * Intimate team collaboration which allows more time with your patients! * Throughout the homecare system, our clinicians make in excess of 160,000 in-home visits each year caring for an average of 1,400 people on any given day. An additional 4,000 individuals are cared for in health and wellness clinics. * Northern Light Health Home Care and Hospice uses innovative technology in patient homes to help support patient care, patient families. * Northern Light Home Care and Hospice has competitive wages, Including evening/weekend, holiday and on call differentials in addition to, mileage reimbursement for patient related travel. * Tired of running room to room to treat patients? Home care and hospice allows you decompression time between visits which contributes to improved work life balance and career fulfillment. * Feel empowered in your role as a fundamental part of a team of nurses, therapists, certified nurse's aides, and social workers. * Work in partnership with our specialty programs for the continuum care needs of your patients. * Advance your career by accessing growth opportunities available to you within the home care and hospice. * Receive ongoing education and development through Northern Light Health! * Full and part time positions with benefits. * Federal tuition reimbursement possibilities as part of working for a non-profit organization. Benefits * Northern Light Health is guided by our culture of caring, and that starts with caring for one another. Northern Light Health is a great place to work, to grow, and to excel. We encourage you to thrive by providing meaningful benefits that support you and your family. * Sign-on Bonus for eligible positions * Generous paid time off * Tuition repayment programs * Premium pay differentials for evening, night and weekend shifts * Wellness programs and incentives * And much more! Other information: * Current license to drive in the state of Maine, with reliable transportation and agency required auto liability insurance. Must be able to travel within assigned region, or statewide, depending on the position. * BLS Training Provided * Degree, Certificate or Licensure for position required as applicable.

Northern Light Home Care and Hospice Department: Quality Management Northern Light Home Care & Hospice So Portland Work Type: Full Time Hours Per Week: 40.00 Work Schedule: 8:00 AM to 5:00 PM The Clinical Assurance Specialist exercises independent judgement in analyzing clinical documentation to optimize accuracy with Oasis and other standardized assessment points, accurately establishing diagnoses codes to maximize reimbursement, and ensuring compliance with agency established standards of care, clinical orders and State and federal regulations. The Clinical Assurance Specialist collaborates with staff, Clinical and General Education leadership, and department leader to identify areas needing improvement at the staff, team, and agency level regarding outcome and regulatory compliance. The Clinical Assurance Specialist assists with performing clinical audits and utilizing the unusual occurrence reporting system to document any pertinent findings. The incumbent exercises independent judgment in reviewing clinical documentation for accuracy and making corrections to the electronic health record as necessary. The Clinical Assurance Specialist timely processes all SOC/ROC, Recertification, Transfer, and Discharge assessments. The Clinical Assurance Specialist tracks and documents OASIS inconsistencies and chart corrections. Provides reports to department leader on a timely basis. Responsibilities: * Analyzes referral and clinical documentation (including OASIS Assessment) in order to accurately identify all appropriate ICD-10 codes and sequence diagnoses for accuracy while maximizing appropriate reimbursement for the organization. * Utilizes critical thinking and organizing skills to ensure timely processing of all SOC/ROC, Recertification, Transfer and Discharge OASIS assessments. * Reviews clinical documentation and OASIS for completeness and accuracy on Admissions, Recertifications, Resumptions of care, Transfer, and Discharges and communicates needed changes to appropriate staff. * Collaborates with others to review CMS additional documentation requests, monitor for trends and reports to clinical leaders. * Problem solves and troubleshoots documentation for coding discrepancies, logical inconsistencies, errors, and completeness. * Performs chart audits, assesses for trends, and communicates findings to clinical leaders. * Makes corrections in electronic health record as needed. * Maintains productivity at or above national benchmarks. * Other duties as assigned. Other Information: * Valid driver's license with reliable transportation and agency required auto liability insurance. Must be able to drive within assigned region as directed. * 5 years' experience with OASIS/Home Health Coding preferred, minimum 3 years required. Required Certifications: * Home Care Clinical Specialist - OASIS (HCS-O) - The Association of Home Care Coding & Compliance * Home Care Coding Specialist - Diagnosis (HSC-D) -The Association of Home Care Coding & Compliance. Competencies and Skills * Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed. * Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. * Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation. * Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively. * Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. * Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully. * Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. * Human Capital, Supply Chain and Financial Software. * Ability to understand the language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it. * Word processing, spreadsheets, data entry, database experience and other computer related skills. * MS Teams * Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques. * Multi-line phone, scanner, photocopier, fax, and internet. * OneNote * Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. * Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable. * Zoom Education * Required High School Diploma/General Educational Development (GED) Required Experience * 3 year/years of Relevant Work Experience Working Conditions * Potential exposure to abusive and/or aggressive people. * Potential exposure to diseases or infections. * Potential exposure to noxious odors. * Potential exposure to very hot or cold temperatures. * Need to travel to perform responsible duties * Work with computers, typing, reading or writing. * Work beyond the regularly scheduled hours. * Lifting, moving and loading less than 20 pounds. * Lifting, moving and loading 20 to 30 pounds. * Prolonged periods of sitting.

Northern Light Mercy Hospital Department: OB-GYN Unit Mercy Fore River Work Type: Full Time Hours Per Week: 32.00 Work Schedule: Variable Performs secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence. Responsibilities: * Coordinates assigned unit activities * Manages patient records (e.g. Assembles patient records, Files patient information, etc.) * Processes physician orders (e.g. Transcribes physician's orders, flags charts appropriately, enters orders into computer) * Coordinates the safe transport of patients and other items as directed * Accepts responsibility for further developing professional learning need * Maintains a safe environment complying with Northern Light Health policies and procedures; report and directly address environmental hazards and violations of patient safety policy and/or protocol when involved or observed * May perform other duties upon request Other Information: Competencies and Skills * Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. * Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. * Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. * Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education * Required High School Diploma/General Educational Development (GED) Working Conditions * Lifting, moving and loading 30 to 50 pounds. * Alternate shift schedules (day, evening, nights, weekends). Portland, Maine, Catholic, Sisters of Mercy, Level 2 NeoNatal Nursery

Northern Light Health Department: Pharmacy - Mercy Mercy Fore River Work Type: PRN Hours Per Week: 0.00 Work Schedule: Variable Assist pharmacists in medication preparation and distribution while ensuring a high degree of quality and accuracy during daily tasks. Pharmacy Technicians coordinate with co-workers and other staff members, including RNs, CNAs, Pharmacists, etc. to ensure correct and timely filling and distribution of patient medication orders. Pharmacy Technicians are responsible for preparing and manufacturing medications, as prescribed following established protocols and procedures. Technicians also participate in the creation and management of medication histories in the electronic health records. Responsibilities: * Provides excellent customer service and answers the phone in a timely manner (within 3 rings) * Requires supervision by pharmacist and relies on Pharmacy Technicians II and III for questions * Position intended for learning and potential advancement to Technician II the approval/recommendation of the immediate supervisor * Prepare for and participate in inventory count preparation and processed as required (cycle counts) * Remove outdated or recalled products in a timely fashion for return to the appropriate vendor * Alert manager to any problems or situations as they occur and enlist his/her help if necessary * Maintain clean and adequate inventory levels of supplies * A pharmacy technician may engage in the practice of pharmacy at a pharmacy only under the direct supervision of a pharmacist as defined in Chapter 1, Section 14 of the board's rules. * Oversees pharmaceutical inventory using PYXIS system and assists with processing patient charges and preparation of medications for dispensing. * Selects correct medications and quantities. * Accurately restocks medications to the correct pocket. * Outdates medications as necessary. * Documents charges when necessary. * Performs Pyxis functions accurately and timely. * Delivers stock in a timely manner. * Troubleshoots issues with machines. * Performs monthly unit inspections using appropriate documentation form. * Prepares compounds and dispenses medications, and sterile compounds upon physician's orders. * Selects correct solutions and medications and performs accurate dosage calculations. * Follows appropriate hand hygiene and garbing procedures. * Appropriately compounds sterile preparations Low and Medium Risk sterile preparations. * Adheres to inspection control procedures for IV room and maintains logs. * Documents appropriately including charges/credits. * Restocks returned medications when appropriate. * Delivers medications in a timely manner. * Completed and Passed Semi-Annual Sterile Compounding competency. * Maintains accurate control substance inventory. * Selects correct medications and quantities. * Documents discrepancies when necessary. * Reviews the CII safe to Pyxis Report at close of shift. * Assists nursing in review of discrepancies * Assists in maintaining appropriate stock levels. * Supplies reorder information to Pharmacy Buyer. * Orders IV solutions and other supplies utilizing the Online Ordering System. * Restocks work areas as necessary. * Receives wholesale and direct orders in the absence of the Pharmacy Buyer. * Cleans and dusts medications storage areas as necessary. * Documents borrow/loan transactions. * Removes outdates from shelves * Performs additional duties as required or assigned Other Information: * A pharmacy technician may not perform any of the following tasks: o Clinically evaluate a patient profile relative to drugs that have or will be dispensed; o Make decisions that require the education and professional training of a pharmacist; or o Sign any federally-required controlled substance or inventory form. • A pharmacy technician shall carry the wallet-sized license card issued by the board at all times the technician is on duty and shall produce the card upon request of the pharmacist in charge, a pharmacist on duty or an agent of the board. Active Maine pharmacist technician license in good standing. • Must be familiar/proficient with computer use. • Prior experience/proficiency with i.e. Microsoft Office. • Must have ability to adapt to work situations such as independent work and/or team environments. • Demonstrate system values and integrates them into daily organizational practice. • Actively support patient-centered care with sensitivity and respect for the diversity of human experience. • Ability to work independently and in a team atmosphere. • Basic computer related skills to send and receive emails, type general correspondence, and enter data into spreadsheets or other software applications. • Knowledge of drug names, medical terminology, the metric system and ability to perform math calculations. • Ability to prioritize workflow. • Demonstrate successful use of critical thinking and problem solving skills. Competencies and Skills * Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively. * Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully. * No previous experience required. * Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable. * Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. * Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. * Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. * Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Credentials * Required Pharmacy Technician Education * Required High School Diploma/General Educational Development (GED) Working Conditions * Prolonged periods of sitting. * Prolonged periods of standing. * Extend body and limbs to reach items. * Lifting, moving and loading 20 to 30 pounds. * Work with computers, typing, reading or writing. Brewer, Maine, Corporate Office, Cianchette, Foundation, Finance, Human Resources, Legal Services

Northern Light Mercy Hospital Department: Primary Care - Pediatric Mercy Medical Office Building Work Type: Full Time Hours Per Week: 36.00 Work Schedule: 7:00 AM to 5:30 PM SIGN-ON BONUS AVAILABLE FOR QUALIFIED CANDIDATES The Medical Assistant works in collaboration with all members of the care team providing high quality compassionate care consistent with the Mission and Values of Northern Light Health. This is accomplished by being primarily responsible for ensuring efficient patient flow, working to actively enhance patient relationships and loyalty, pre-planning for patient visits, managing visit cycle time, office workflows, and patient access (phone, scheduling), assisting assigned provider and care team with rooming and patient care procedures, including electronic and written documentation, and coordinating patient activities that support managing the targeted population's health. The incumbent performs duties and tasks in accordance with standards established for the job. The incumbent may have access to highly confidential patient, employee and/or hospital proprietary information, and must handle and protect the information in accordance with hospital and system policies, HIPAA requirements and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, or other security risks to the organization. The incumbent is responsible for participation in and completion of all patient safety initiatives appropriate to the position, and conducts all job responsibilities according to the Mission and Values of Hospital. Responsibilities: * Identify necessary equipment and materials for patient visits * Room patients in accordance with established guidelines and visit purpose/types (including but not limited to: Document chief complaint; Document accurate vital signs; Confirm med list with patient; Confirm pharmacy; Document smoking status; Document depression screening; Document fall risk; Assess and administer appropriate immunizations. * Communicates pertinent patient medical information and findings in a timely manner to the patient and/or appropriate staff person in a respectful clear, concise manner * Accurately performs office procedures * Schedule patient appointments * Proper preparation of lab specimens * Set up prescription refill per guidelines * Report lab and diagnostic results per guidelines * Documentation of patient encounters (including face to face, phone and patient portal) into multiple systems, including EMR, to comply with organizational initiatives including: PCMH, Meaningful Use, and the Beacon ACO measures. * Assist and/or chaperone patient procedures * Manage provider paper documents as applicable * Respond to patient phone calls in a timely manner * Prepare and conduct EKGs, eye and auditory screening, phlebotomy and ear lavage * Assist with casting and splinting * Prepare patient health information via electronic records (pre-visit prep) for all scheduled appointments * Perform and document immunizations (including IMMPACT as applicable) and injections * Facilitates patient-centered visit by ensuring proper screening, documentation, and/or testing has been completed * Ensures all consults and charts are prepared or scanned, downloaded and communicated in preparation for patient contact * With provider supervision, work in provider tasks, review and assist in other population health management functions * Coordinates and manages provider's tasks activity (i.e., lab result reporting, phone calls, order entry, Rx processing, and outreach efforts) following standard processes and guidelines in oversight of meeting provider and patient needs * Collect clinical information and communicates to provider * Performs direct patient care services in accordance with clinical guidelines in a patient-centered manner. * Ensure provider schedule meets the needs of patients (visit and non-visit) * Ensures patients are roomed and ready for provider within 7 minutes of appointment time * Participates in daily huddles and weekly team meetings to improve workflows and contribute to improving patient population outcomes. * Performs and documents necessary ancillary tests such as EKGs, PFTs, Peak Flow Rates, Rapid Strep, HCG's, Glucose Checks, and FOBT's. May perform various CLIA waived lab tests as ordered by provider. Competent in following process of recording waived testing quality requirements. Performs and documents lab specimen collection/processing, eye screening and audiology screening in accordance with current guidelines and policies. (If applicable) * Administer immunizations and medications in accordance with current guidelines ensuring level and scope of practice standards. (If applicable) * Ensure exam rooms are prepared for patient visits, including equipment operability, supply inventory, and utilizing standard infection control guides and stocking procedures * Ensure patient care equipment operates in accordance with quality standards * Provides patient education in support of patient visit and ongoing care as directed by provider. * Assist with orientation and training of new staff members * Maintain clinical/technical skills and knowledge through ongoing development and continuing education. * Demonstrates age-specific competencies: communicate with each patient in a way that is appropriate to his or her particular age, capabilities or disabilities, temporary impairments, emotions, stresses, culture, and individual station * Set up follow up letters and reminders for service * All other duties as assigned Other Information: * BLS for Healthcare professional certification is required at time of hire Competencies and Skills * Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. * Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable. * Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. * Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation. * Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. * Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education * Required High School Diploma/General Educational Development (GED) * Associates Degree strongly preferred * Completion of medical assistant program enabling incumbent the ability to sit for Medical Assistant certification exam within 6 months of hire, or minimum of four years of relevant work experience and certification as a medical assistant Working Conditions * Potential exposure to abusive and/or aggressive people. * Potential exposure to diseases or infections. * Potential exposure to noise levels being uncomfortable. * Potential exposure to noxious odors. * Potential exposure to very hot or cold temperatures. * Work with computers, typing, reading or writing. * Lifting, moving and loading 20 to 30 pounds. * Prolonged periods of sitting.

Northern Light Mercy Hospital Department: Orthopedic Clinic 20 Northbrook Drive Work Type: Full Time Hours Per Week: 40.00 Work Schedule: Variable * Sign On Bonus for Eligible Candidates* This position is responsible for performing a variety of daily office functions for a multi-physician hospital outpatient practice. This person serves as an ambassador of the organization as they act as the liaison between the practice and its patients, visitors, and guests; the incumbent should consistently display a high level of customer service. The incumbent may have access to highly confidential patient, employee and/or Organizational proprietary information, and must handle and protect the information in accordance with hospital and system policies, HIPAA requirements and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, or other security risks to the organization. The incumbent is responsible for participation in and completion of all patient safety initiatives appropriate to the position, and conducts all job responsibilities according to the Mission and Values of the Hospital. Responsibilities: * Treats all patients and customers in polite, prompt and helpful manner in keeping with Organization Values and Standards * Active participant in regular huddles and team meetings to improve workflows and contribute to improving patient population outcomes. * Ability to maintain productivity and efficiency in work flow to accommodate the volume and acuity of the practice * Demonstrates ability to handle difficult conversations with patients and internal customers. * Registers all patient demographic and insurance information accurately at the time of appointment, and provides necessary forms for completion in accordance with all insurance regulations and practice policy. * Provides excellent customer service for incoming inquiries. Screens calls, documents detailed messages and routes to the appropriate individual in a timely manner * Schedules, reschedules, confirms, acknowledges, and cancels patient appointments including surgical and ancillary service * Monitors daily schedules, notifying manager or all team members of potential issues or access opportunities * Collects co pays/patient due balances * General understanding of insurance plans with a greater detailed knowledge of the most frequently seen insurance plans * Utilizes insurance verification system and takes appropriate action based on eligibility response * Obtains patient consents and signatures, schedules follow-up appointments when indicated. * Performs end of day reconciliation of payments, appointments and validation * Investigate and problem solve insurance denials on a monthly basis in order to recover lost revenue and to become aware of how to proactively submit clean claim * Is patient centric in interactions and in decision making * Participates in the referral process as outlined by Medical Associates * Initiates, receives, and/or processes insurance and services referrals in compliance with the patient's plan and in conjunction with the Medical Associates referrals protocol * Proactive in identifying, reporting and participating in the resolution of any potential or actual patient safety issues * Processes health information requests in accordance with Organization and MMA policy * Screens and invites patients to the electronic patient portal * Displays cooperative behavior. Interacts positively and effectively with others to promote a team environment * Creates, maintains, and pulls patient charts, either physically or electronically, as outlined by the practice. * Acts as a back-up for coworkers as needed * Demonstrates and promotes the mission and values of the organization * Ensures compliance with the hospital, state, and federal regulations * Works in a way to uphold HIPAA standards, in compliance with the law * Performs additional duties as required or assigned to maintain the overall efficiency and continuity of the facility. Other Information: Competencies and Skills * Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. * Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. * Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. * Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education * Required High School Diploma/General Educational Development (GED) Working Conditions * Potential exposure to abusive and/or aggressive people. * Potential exposure to diseases or infections. * Potential exposure to noise levels being uncomfortable. * Potential exposure to noxious odors. * Potential exposure to very hot or cold temperatures. * Work with computers, typing, reading or writing. * Lifting, moving and loading 20 to 30 pounds. * Prolonged periods of sitting. Portland, Maine, Catholic, Sisters of Mercy, Level 2 NeoNatal Nursery

Northern Light Mercy Hospital Department: Operating Room Mercy Fore River Work Type: PRN (Pool/Per Diem) Hours Per Week: Variable Work Schedule: Variable The Surgical Assistant supports and works with other members of the OR team in preparing rooms for surgery, cleaning rooms between patients, stocking/maintaining supplies, picking instruments for cases, and locating equipment/instruments as needed. As needed, the Surgical Assistant may be required to assist in transporting an inpatient to the Operating Room. Playing a key role on the surgical team, the SA is accountable for his/her actions and role to assure safe, quality care to those we serve, whether through support or direct action. The incumbent may have access to highly confidential patient, employee and/or Mercy proprietary information, and must handle & protect the information in accordance with hospital & system policies, HIPAA requirements and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, or other security risks to the organization. The incumbent is responsible for participation in and completion of all patient safety initiatives appropriate to the position and conducts all job responsibilities according to the Mission and Values of Mercy Hospital. Responsibilities: Assembles/disassembles surgical suites, supplies and equipment for surgical procedures: * Able to assemble and locate the appropriate instruments and equipment for each case. * Orders supplies through Infor, restocking sub sterile areas, fluid cabinets, cleaning supplies, and other materials as needed. * Restocks linen in designated areas. * Removes trash, linen, contaminated waste from OR suites upon completion of each case. * Washes the floors and surgical tables according to protocols upon completion of each case and assists with bed set up. * Assists with moving of equipment to and from ORs. * Reports difficulties with supplies or equipment to the Clinical RN Lead or the Nurse Manager. * Assists in moving, lifting, and positioning of patients. Works cooperatively with other team members to facilitate departmental operations: * Assists with transporting patients to the operating room, if needed. * Transports lab specimens between the OR and Lab. * Obtains blood products from Blood Bank as directed, for procedures. * Assists with orientation of new employees. * Communicates with Sterile Processing Department on additional instrument needs for the following day. * Prioritizes tasks and manages time appropriately. Accepts responsibility for further development: * Participates in continuing education programs for department employees. * Participates in facility Continuous Quality Improvement (CQI). * Attends scheduled in-services in the OR on a regular basis and other programs as required or assigned. * Actively participates and attends six scheduled staff meetings per year. Demonstrates behaviors consistent with organizational mission, goals and policies: * Demonstrates practices which keep all medical record information protected and confidential. * Follows and adheres to Patient Rights policies at all times. * Takes accountability for information contained in the department and hospital procedural manuals. Other Duties Other Information: * Healthcare Provider/Professional Rescuer certification is required. Competencies and Skills * Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively. * Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit. * Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. * Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully. * Human Capital, Supply Chain and Financial Software. * Multi-line phone, scanner, photocopier, fax, and internet. * Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues. * Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability . * Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. * Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. * Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. * Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education * Required High School Diploma/General Educational Development (GED) Working Conditions * Potential exposure to abusive and/or aggressive people. * Potential exposure to diseases or infections. * Potential exposure to hazardous materials. * Potential exposure to noise levels being uncomfortable. * Potential exposure to noxious odors. * Potential exposure to very hot or cold temperatures. * Work with computers, typing, reading or writing. * Lifting, moving and loading 30 to 50 pounds. * Prolonged periods of sitting. * Prolonged periods of standing. * Prolonged periods of walking. * Lifting, moving and loading less than 20 pounds. * Lifting, moving and loading 20 to 30 pounds. Portland, Maine, Catholic, Sisters of Mercy, Level 2 NeoNatal Nursery