We are a full-service community bank with branch locations in New York and New Jersey. Each day, Northfield Bank upholds our mission to be the financial institution of choice for individuals and businesses by delivering innovative products and exceptional customer service. Founded in 1887, the Bank has always been proud of being "locally grown," and credits our strength to our dedication to our customers and the communities that we serve.
Job Title: VP, Commercial Relationship Manager
Job Status: Full Time
Job Location: Brooklyn, NY
Job Summary:
Responsible for expanding the Bank's commercial mortgage and small business loan portfolio by managing and growing profitable commercial lending relationships. Responsible for prospecting for new business and obtaining information from prospects on which lending decisions are made. Has significant lending authority and handles more complex loans.
Essential Functions:
1. Manage all lending activities including soliciting, pre-screening, underwriting, negotiation, and presentation of loan requests. Includes complex loans and loans requiring significant lending authority.
2. Determine loan feasibility by analyzing the financial condition, operating performance, and repayment ability of borrowers utilizing financial statements, collateral documentation, borrower interviews, and industry and economic data
3. Approve loans within established limits or refer loans to Loan Committee for review and approval
4. Develop and maintain lending and operating policies consistent with those established by the Bank
5. Actively manage client portfolio to maximize return and credit quality by continually monitoring asset and client performance and maintain ongoing contact with lending clients
6. Analyze customer financial product needs and provide appropriate banking solutions through cross-selling cash management and other Bank products to loan clients. Maintain knowledge of all Bank products and services.
7. Keep abreast of regulations and legislation, as well as, other political and policy making events that directly affect the Bank
8. Create and sustain relationships with local centers of influence, such as brokers, owners, CPA's, real estate attorneys and customers for the purpose of referrals. Build and maintain relationships with the community and civic groups and represent the Bank at related events.
9. Travel to business owner properties/locations for meetings
10. Performs walk-through inspections of commercial buildings and construction areas
11. Interpret technical data and reports based on environmental and appraisal information while assessing properties
12. Re-evaluate past commercial and building loans in terms of cash flow
13. Protect the Bank's assets and maintain quality of portfolio by adhering to lending processes, policies and procedures, legal and ethics requirements and regulations, audit requirements, and established risk guidelines
14. Compliance with all relevant Bank policies and procedures
Core Competencies:
Required:
1. Banking Product Knowledge - Understands the products and services available through the retail branch bank. Knows product features, understands marketplace, shares expertise with others.
2. Regulatory Knowledge - Understands the applicable federal, state, local and company-specific regulations, policies and guidelines affecting business practices
3. Productivity - Generates high levels of output. Consistently meets workload demands. Consistently meets deadlines. Efficient at multi-tasking and demonstrates organization skills. Strives for results and efficiency.
4. Analytical Skills - Ability to take large volumes of data and then analyze trends and produce a result. Ability to breakdown complex problems into simpler, more manageable components. Ability to gather all information necessary to solve a problem, recognize underlying issues based on data and trends, and organize all relevant information to provide insight and ideas on how to draw appropriate conclusions that will help the solve problem.
5. Accuracy/Attention to Details - Ensures that work is complete and without error. Verifies information. Accomplishes tasks by considering all areas involved, no matter how small. Shows concern for all aspects of the job. Accurately checks processes and tasks. Being watchful over a period of time.
6. Interpersonal Skills - Demonstrates behavior in alignment our Code of Conduct. Possesses a positive attitude and enthusiasm towards customer interactions, job duties and work performance. Is approachable, warm, friendly and open-minded. Is capable of adjusting communication style to effectively interact with both internal and external client.
Preferred:
1. Professionalism - Sets a good example in every aspect of work performance including behavior, appearance and communications. Interacts with colleagues and customers in a courteous and respectful manner. Possesses high ethical standards and maintains confidentiality when needed. Exhibits a positive professional impression through appropriate business attire in compliance with the company dress code. Demonstrates ability to withstand pressure and to remain calm in crisis situations.
Job Requirements:
* Bachelor's Degree in Business, Finance, Accounting or related field required
* Credit Training for continuous learning preferred
* 3+ years' experience in Banking or lending related fields required
* Financial analytical and underwriting skills required
* Proficient with Microsoft Office, particularly Word and Excel
Northfield Bank is an Equal Employment Opportunity Employer M/F/Disability/Protected Veteran
Salary Pay Range: $130K - 180K (This range is for informational purposes only. Offer of employment will be made based on level of experience and skill qualifications within this range)
$130k-180k yearly 2d ago
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NB1578 - Assistant Branch Manager
Northfield Bancorp, Inc. 4.0
Northfield Bancorp, Inc. job in New York, NY
We are a full-service community bank with branch locations in New York and New Jersey. Each day, Northfield Bank upholds our mission to be the financial institution of choice for individuals and businesses by delivering innovative products and exceptional customer service. Founded in 1887, the Bank has always been proud of being "locally grown," and credits our strength to our dedication to our customers and the communities that we serve.
Title: Assistant Branch Manager
Location: Staten Island, NY
Branch: Great Kills
Job Status: Full Time
Job Summary:
In partnership with the Branch Manager, responsible for the efficient operation of the branch platform and teller area in compliance with Bank policies and procedures. Provide exceptional customer service to existing and potential customers. Contribute to achievement of branch goals by executing on sales opportunities and motivating staff to reach individual sales goals.
Responsibilities include:
* Assume authority of daily branch operations when Branch Manager is not present:
* Assist and effectively handle all operational issues or branch-related matters. Responsible for making sound business decisions when addressing issues. Approve transactions, as required.
* Maintain a working knowledge of all products and services to assist in answering questions from staff and customers
* In partnership with Branch Manager and Human Resources, manage the hiring, training and retention of staff. Also partner on terminations, when appropriate.
* Manage staff work schedules, including breaks, paid time off, and hours worked by part-timers to ensure adequate coverage of the Business Window. Approve timecards for branch employees.
* Cross train in all positions within branch and perform any operations duties, as needed, during peak periods or to maintain coverage, including teller functions
* Continually seek ways to improve branch operations and productivity to meet established goals
* Actively contribute to branch goals by retaining and expanding customer base, as well as, managing and promoting a sales culture within branch:
* Run reports and identify existing customers who may have a financial need for new or additional products or services. Proactively contact them to discuss product/service options to meet their needs.
* Consistently Cultivate relationships with potential new customers through networking, strong customer service and solid product knowledge
* Provide ongoing coaching in sales techniques and product knowledge while motivating staff to embrace sales culture and consistently cross-sell and refer Bank products and services
* Partner with Branch Manager to ensure daily branch operations are being conducted in accordance with all applicable laws, regulations and guidelines:
* Monitor customer transactions, complete daily proofing of all branch-related areas, review daily reports of customers activity and complete any paperwork as required for Compliance and Bank Secrecy Act (BSA) purposes
* Ensure dual control procedures are enforced at all times
* Monitor procedures involving non-deposit products, such as wealth management and retirement planning investments, to ensure compliance within these areas
* Complete periodic internal branch audits
* Ensure all branch security procedures are being followed appropriately and effectively
* Ensure compliance with all relevant Bank policies and procedures
* Partner with Branch Manager to coach and mentor staff:
* Train and develop staff toward procedural compliance, goal achievement and exceptional customer service
* Clearly communicate expectations of job performance and hold staff accountable for performing against expectations and goals
* Actively participate in performance management process for staff, including providing ongoing coaching and feedback, completing performance evaluations and proactively addressing performance issues
* In partnership with Human Resources and the Branch Manager, manage the hiring, training and retention of staff.
* Maintain clear and open communication between branch management and staff:
* Actively listen to staff when they raise questions or concerns
* Attend management meetings to obtain information on new products and services, new/current policies and procedures, lessons learned from other branches and other information sharing practices
* In collaboration with Branch Manager, cascade important information to staff members in a timely manner (e.g., during team meetings)
* Regular involvement in community-based organizations to support local businesses, increase Northfield's presence in the area and to network and potentially expand potential customer base
* Represent Northfield at community-based luncheons, dinners and special events, as necessary
* Volunteer with community-based organizations as a representative of the Bank
* May require occasional travel for business meetings or training.
* Management may authorize transfers to other branches based on business need.
Requirements:
* Two-year college degree or 5+ years banking experience, including supervisory experience required
* Banking experience required (5+ years)
* Excellent communication skills required (5+ years)
* Solid computer skills required (5+ years)
* Strong sales skills with ability to effectively develop business preferred (2+ years)
* Supervisory skills preferred (2+ years)
* Ability to lift and transfer coin bag (approximately 30 lbs.)
Equal opportunity employer-vets/disabled.
Salary Pay Range: $27.88-$36.06 per hour (This range is for informational purposes only. Offer of employment will be made based on level of experience and skill qualifications within this range)
$27.9-36.1 hourly 17d ago
NB1580 - Universal Banker Trainee
Northfield Bancorp, Inc. 4.0
Northfield Bancorp, Inc. job in New York, NY
We are a full-service community bank with branch locations in New York and New Jersey. Each day, Northfield Bank upholds our mission to be the financial institution of choice for individuals and businesses by delivering innovative products and exceptional customer service. Founded in 1887, the Bank has always been proud of being "locally grown," and credits our strength to our dedication to our customers and the communities that we serve.
Title: Universal Banker Trainee
Location: Brooklyn, NY
Branch: Bay Ridge
Status: Full Time
Job Summary
Provide exceptional customer service in the Teller and Customer Service areas, including prompt and accurate transaction processing, with focus on establishing new customer relationships and retaining and growing existing customer relationships. Also provide assistance in opening new accounts, assisting with problems related to existing accounts and making product-related recommendations through cross-selling and referring bank products and services.
Responsibilities Include:
* Perform transactions in both Teller and Customer Service areas while delivering superior customer satisfaction
* Utilize sales techniques to consistently cross-sell bank products and services based on customer financial needs in accordance with Bank policies and procedures; through in-person interactions and by making outbound phone calls.
* Partner with the branch team and specialists (e.g., financial advisors) to ensure our customers get access to experts who can help them with specialized financial needs
* Build long-term relationships with customers to help manage, maintain and grow the client Book of Business for the branch
* Accept and accurately process all financial service transactions within bank policies, procedures and regulations
* Open all account products, including checking, savings, CDs and IRAs promptly and accurately. Update account information as needed.
* Perform transactional services that are efficient and error-free, including but not limited to stop payments, deposits, withdrawals, wire transfers, debit card usage/limits, funds availability, check verifications/holds and other related transactions
* When completing Teller functions, maintain responsibility for cash drawer and follow proper balancing/reconciling procedures
* Build trust and respect with customers by researching and resolving customer inquiries and problems to provide a positive customer experience. Partner and collaborate with other bank departments when necessary.
* Contribute to branch goals by accomplishing assigned sales targets
* Assist branch Supervisory staff with preparation of daily branch summary and ATM proof. Investigates, resolves and reports out of balance transactions. Assists with vault and shipment control activities as needed.
* Maintain a working knowledge of all bank products and services
* Demonstrate professionalism at all times by maintaining a positive and respectful demeanor even during challenging situations
* Maintain a satisfactory level of attendance, which includes keeping unscheduled absences to a minimum, arriving to work on time on scheduled work days, and remaining on duty during the entire scheduled work period
* Maintain compliance with all bank policies and procedures pertaining to Branch Security, Auditing and Operations
* Participate in bank-sponsored events to support community involvement and increase Northfield's presence in the area
* Compliance with all relevant Bank policies and procedures
Other:
* May require occasional travel for business meetings or training.
* Management may authorize transfers to other branches based on business need.
Competencies:
* Customer Interaction - Knowledge of practices, tools, and techniques for communicating with a customer. Dedicated to exceed customer expectations. Anticipates and identifies customer needs and provides timely solutions that promote value. Establishes effective relationships with customers. Gains their respect and trust.
* Communication - Expresses oneself clearly and effectively when speaking and/or writing to individuals or groups. Listens attentively. Ensures that information is understood by all parties. Shares information in a timely manner using the most appropriate method. Presents well-organized information in a group setting.
* Accuracy/Attention to Detail - Ensures that work is complete and without error. Verifies information. Accomplishes tasks by considering all areas involved, no matter how small. Shows concern for all aspects of the job. Accurately checks processes and tasks. Being watchful over a period of time.
* Judgment - Possesses the ability to effectively perform the required functions of the job without being told every detail, to independently solve problems, and offer suggestions.
* Problem-Solving - Strives to understand contributing factors and root cause of the issue. Considers all possible solutions within compliance of the Bank. Partners with appropriate stakeholders who may have involvement in or be impacted by the solution. Works to resolve complex situations.
* Sales Skills/Sales Goals - Understands and strives to achieve sales plan goals. Utilizes current and new methods and strategies to maintain quota. Understands the marketplace. Works to meet prospect/customer needs. Utilizes effective closing techniques.
Job Requirements:
* High School Diploma or equivalent required
* 1+ years banking experience preferred
* Basic math skills required
* Experience operating an Adding Machine preferred
* Good Computer Skills required
* Previous Teller Experience preferred
* Prior customer service skills preferred
* Prior cash handling skills preferred
* Selling to customers' needs preferred
* Excellent communications and problem-solving skills
* Must be able to stand for prolonged periods of time
* Ability to lift and transfer coin bag (approximately 30 lbs.)
* Equal opportunity employer- vets/disabled
Salary Pay Range: $17.00 - $24.00 per hour (This range is for informational purposes only. Offer of employment will be made based on level of experience and skill qualifications within this range)
$17-24 hourly 7d ago
NB1575 - Universal Banker Trainee
Northfield Bancorp, Inc. 4.0
Northfield Bancorp, Inc. job in New York, NY
We are a full-service community bank with branch locations in New York and New Jersey. Each day, Northfield Bank upholds our mission to be the financial institution of choice for individuals and businesses by delivering innovative products and exceptional customer service. Founded in 1887, the Bank has always been proud of being "locally grown," and credits our strength to our dedication to our customers and the communities that we serve.
Title: Universal Banker Trainee
Location: Brooklyn, NY
Branch: Gravesend
Status: Full Time
Job Summary
Provide exceptional customer service in the Teller and Customer Service areas, including prompt and accurate transaction processing, with focus on establishing new customer relationships and retaining and growing existing customer relationships. Also provide assistance in opening new accounts, assisting with problems related to existing accounts and making product-related recommendations through cross-selling and referring bank products and services.
Responsibilities Include:
* Perform transactions in both Teller and Customer Service areas while delivering superior customer satisfaction
* Utilize sales techniques to consistently cross-sell bank products and services based on customer financial needs in accordance with Bank policies and procedures; through in-person interactions and by making outbound phone calls.
* Partner with the branch team and specialists (e.g., financial advisors) to ensure our customers get access to experts who can help them with specialized financial needs
* Build long-term relationships with customers to help manage, maintain and grow the client Book of Business for the branch
* Accept and accurately process all financial service transactions within bank policies, procedures and regulations
* Open all account products, including checking, savings, CDs and IRAs promptly and accurately. Update account information as needed.
* Perform transactional services that are efficient and error-free, including but not limited to stop payments, deposits, withdrawals, wire transfers, debit card usage/limits, funds availability, check verifications/holds and other related transactions
* When completing Teller functions, maintain responsibility for cash drawer and follow proper balancing/reconciling procedures
* Build trust and respect with customers by researching and resolving customer inquiries and problems to provide a positive customer experience. Partner and collaborate with other bank departments when necessary.
* Contribute to branch goals by accomplishing assigned sales targets
* Assist branch Supervisory staff with preparation of daily branch summary and ATM proof. Investigates, resolves and reports out of balance transactions. Assists with vault and shipment control activities as needed.
* Maintain a working knowledge of all bank products and services
* Demonstrate professionalism at all times by maintaining a positive and respectful demeanor even during challenging situations
* Maintain a satisfactory level of attendance, which includes keeping unscheduled absences to a minimum, arriving to work on time on scheduled work days, and remaining on duty during the entire scheduled work period
* Maintain compliance with all bank policies and procedures pertaining to Branch Security, Auditing and Operations
* Participate in bank-sponsored events to support community involvement and increase Northfield's presence in the area
* Compliance with all relevant Bank policies and procedures
Other:
* May require occasional travel for business meetings or training.
* Management may authorize transfers to other branches based on business need.
Competencies:
* Customer Interaction - Knowledge of practices, tools, and techniques for communicating with a customer. Dedicated to exceed customer expectations. Anticipates and identifies customer needs and provides timely solutions that promote value. Establishes effective relationships with customers. Gains their respect and trust.
* Communication - Expresses oneself clearly and effectively when speaking and/or writing to individuals or groups. Listens attentively. Ensures that information is understood by all parties. Shares information in a timely manner using the most appropriate method. Presents well-organized information in a group setting.
* Accuracy/Attention to Detail - Ensures that work is complete and without error. Verifies information. Accomplishes tasks by considering all areas involved, no matter how small. Shows concern for all aspects of the job. Accurately checks processes and tasks. Being watchful over a period of time.
* Judgment - Possesses the ability to effectively perform the required functions of the job without being told every detail, to independently solve problems, and offer suggestions.
* Problem-Solving - Strives to understand contributing factors and root cause of the issue. Considers all possible solutions within compliance of the Bank. Partners with appropriate stakeholders who may have involvement in or be impacted by the solution. Works to resolve complex situations.
* Sales Skills/Sales Goals - Understands and strives to achieve sales plan goals. Utilizes current and new methods and strategies to maintain quota. Understands the marketplace. Works to meet prospect/customer needs. Utilizes effective closing techniques.
Job Requirements:
* High School Diploma or equivalent required
* 1+ years banking experience preferred
* Basic math skills required
* Experience operating an Adding Machine preferred
* Good Computer Skills required
* Previous Teller Experience preferred
* Prior customer service skills preferred
* Prior cash handling skills preferred
* Selling to customers' needs preferred
* Excellent communications and problem-solving skills
* Must be able to stand for prolonged periods of time
* Ability to lift and transfer coin bag (approximately 30 lbs.)
* Equal opportunity employer- vets/disabled
Salary Pay Range: $17.00 - $24.00 per hour (This range is for informational purposes only. Offer of employment will be made based on level of experience and skill qualifications within this range)
$17-24 hourly 24d ago
NB1577 - Portfolio Manager
Northfield Bancorp, Inc. 4.0
Northfield Bancorp, Inc. job in New York, NY
We are a full-service community bank with branch locations in New York and New Jersey. Each day, Northfield Bank upholds our mission to be the financial institution of choice for individuals and businesses by delivering innovative products and exceptional customer service. Founded in 1887, the Bank has always been proud of being "locally grown," and credits our strength to our dedication to our customers and the communities that we serve.
Job Title: Portfolio Manager
Job Status: Full Time
Job Location: Staten Island, NY
Job Summary:
Primary responsibility is to administer loans originated by the Commercial Loan Office focusing on maintenance of existing client portfolio, performing annual and quarterly reviews as needed, ensuring all loan payments are current, and initiating risk rating changes to existing loans. Customer contact will be required.
Responsibilities Include:
* Monitor loan portfolio by examining loan repayment activities and financial condition of borrowing clients and take necessary action to prevent and/or reduce past due accounts
* Maintain ongoing contact with lending customers to provide exceptional customer service, keep abreast of latest developments in customers' financial and business condition, and collect updated financial statements/documentation for renewals and reviews
* Perform financial analysis of customers' financial statements for quarterly and annual reviews, including evaluating customers' ability to repay and making recommendations to management on structure of loan
* Coordinate with the SVP in restructuring loans to control delinquency and minimize losses
* Initiate discussion with area manager for possible risk rating changes to loans in portfolio due to positive or negative events/trends encountered
* Assist in payment collection efforts, including maintaining updates to collection system records.
* May participate in completion of analysis and applications for loan modifications, renewals and small new business loans
* Partner with Lending Officers in business development efforts based on customer need
* Maintains confidentiality of sensitive business and client information
* Compliance with all relevant Bank policies and procedures
* May require occasional travel for business meetings or training.
Job Requirements:
* Bachelor's Degree in Business, Finance, Accounting or related field required
* Credit Training for continuous learning preferred
* 3+ years' experience in Banking or lending related fields required
* Financial analytical and underwriting skills required
* Proficient with Microsoft Office, particularly Word and Excel
Northfield Bank is an Equal Employment Opportunity Employer M/F/Disability/Protected Veteran
Salary Pay Range: $100K - 115K (This range is for informational purposes only. Offer of employment will be made based on level of experience and skill qualifications within this range)
$100k-115k yearly 29d ago
NB1576 - Universal Banker Trainee
Northfield Bancorp, Inc. 4.0
Northfield Bancorp, Inc. job in New York, NY
We are a full-service community bank with branch locations in New York and New Jersey. Each day, Northfield Bank upholds our mission to be the financial institution of choice for individuals and businesses by delivering innovative products and exceptional customer service. Founded in 1887, the Bank has always been proud of being "locally grown," and credits our strength to our dedication to our customers and the communities that we serve.
Title: Universal Banker Trainee
Location: Staten Island, NY
Branch: Plaza
Status: Full Time
Job Summary
Provide exceptional customer service in the Teller and Customer Service areas, including prompt and accurate transaction processing, with focus on establishing new customer relationships and retaining and growing existing customer relationships. Also provide assistance in opening new accounts, assisting with problems related to existing accounts and making product-related recommendations through cross-selling and referring bank products and services.
Responsibilities Include:
* Perform transactions in both Teller and Customer Service areas while delivering superior customer satisfaction
* Utilize sales techniques to consistently cross-sell bank products and services based on customer financial needs in accordance with Bank policies and procedures; through in-person interactions and by making outbound phone calls.
* Partner with the branch team and specialists (e.g., financial advisors) to ensure our customers get access to experts who can help them with specialized financial needs
* Build long-term relationships with customers to help manage, maintain and grow the client Book of Business for the branch
* Accept and accurately process all financial service transactions within bank policies, procedures and regulations
* Open all account products, including checking, savings, CDs and IRAs promptly and accurately. Update account information as needed.
* Perform transactional services that are efficient and error-free, including but not limited to stop payments, deposits, withdrawals, wire transfers, debit card usage/limits, funds availability, check verifications/holds and other related transactions
* When completing Teller functions, maintain responsibility for cash drawer and follow proper balancing/reconciling procedures
* Build trust and respect with customers by researching and resolving customer inquiries and problems to provide a positive customer experience. Partner and collaborate with other bank departments when necessary.
* Contribute to branch goals by accomplishing assigned sales targets
* Assist branch Supervisory staff with preparation of daily branch summary and ATM proof. Investigates, resolves and reports out of balance transactions. Assists with vault and shipment control activities as needed.
* Maintain a working knowledge of all bank products and services
* Demonstrate professionalism at all times by maintaining a positive and respectful demeanor even during challenging situations
* Maintain a satisfactory level of attendance, which includes keeping unscheduled absences to a minimum, arriving to work on time on scheduled work days, and remaining on duty during the entire scheduled work period
* Maintain compliance with all bank policies and procedures pertaining to Branch Security, Auditing and Operations
* Participate in bank-sponsored events to support community involvement and increase Northfield's presence in the area
* Compliance with all relevant Bank policies and procedures
Other:
* May require occasional travel for business meetings or training.
* Management may authorize transfers to other branches based on business need.
Competencies:
* Customer Interaction - Knowledge of practices, tools, and techniques for communicating with a customer. Dedicated to exceed customer expectations. Anticipates and identifies customer needs and provides timely solutions that promote value. Establishes effective relationships with customers. Gains their respect and trust.
* Communication - Expresses oneself clearly and effectively when speaking and/or writing to individuals or groups. Listens attentively. Ensures that information is understood by all parties. Shares information in a timely manner using the most appropriate method. Presents well-organized information in a group setting.
* Accuracy/Attention to Detail - Ensures that work is complete and without error. Verifies information. Accomplishes tasks by considering all areas involved, no matter how small. Shows concern for all aspects of the job. Accurately checks processes and tasks. Being watchful over a period of time.
* Judgment - Possesses the ability to effectively perform the required functions of the job without being told every detail, to independently solve problems, and offer suggestions.
* Problem-Solving - Strives to understand contributing factors and root cause of the issue. Considers all possible solutions within compliance of the Bank. Partners with appropriate stakeholders who may have involvement in or be impacted by the solution. Works to resolve complex situations.
* Sales Skills/Sales Goals - Understands and strives to achieve sales plan goals. Utilizes current and new methods and strategies to maintain quota. Understands the marketplace. Works to meet prospect/customer needs. Utilizes effective closing techniques.
Job Requirements:
* High School Diploma or equivalent required
* 1+ years banking experience preferred
* Basic math skills required
* Experience operating an Adding Machine preferred
* Good Computer Skills required
* Previous Teller Experience preferred
* Prior customer service skills preferred
* Prior cash handling skills preferred
* Selling to customers' needs preferred
* Excellent communications and problem-solving skills
* Must be able to stand for prolonged periods of time
* Ability to lift and transfer coin bag (approximately 30 lbs.)
* Equal opportunity employer- vets/disabled
Salary Pay Range: $17.00 - $24.00 per hour (This range is for informational purposes only. Offer of employment will be made based on level of experience and skill qualifications within this range)
$17-24 hourly 30d ago
NB1579 - Universal Banker Trainee
Northfield Bancorp, Inc. 4.0
Northfield Bancorp, Inc. job in New York, NY
We are a full-service community bank with branch locations in New York and New Jersey. Each day, Northfield Bank upholds our mission to be the financial institution of choice for individuals and businesses by delivering innovative products and exceptional customer service. Founded in 1887, the Bank has always been proud of being "locally grown," and credits our strength to our dedication to our customers and the communities that we serve.
Title: Universal Banker Trainee
Location: Brooklyn, NY
Branch: Gravesend
Status: Full Time
Job Summary
Provide exceptional customer service in the Teller and Customer Service areas, including prompt and accurate transaction processing, with focus on establishing new customer relationships and retaining and growing existing customer relationships. Also provide assistance in opening new accounts, assisting with problems related to existing accounts and making product-related recommendations through cross-selling and referring bank products and services.
Responsibilities Include:
* Perform transactions in both Teller and Customer Service areas while delivering superior customer satisfaction
* Utilize sales techniques to consistently cross-sell bank products and services based on customer financial needs in accordance with Bank policies and procedures; through in-person interactions and by making outbound phone calls.
* Partner with the branch team and specialists (e.g., financial advisors) to ensure our customers get access to experts who can help them with specialized financial needs
* Build long-term relationships with customers to help manage, maintain and grow the client Book of Business for the branch
* Accept and accurately process all financial service transactions within bank policies, procedures and regulations
* Open all account products, including checking, savings, CDs and IRAs promptly and accurately. Update account information as needed.
* Perform transactional services that are efficient and error-free, including but not limited to stop payments, deposits, withdrawals, wire transfers, debit card usage/limits, funds availability, check verifications/holds and other related transactions
* When completing Teller functions, maintain responsibility for cash drawer and follow proper balancing/reconciling procedures
* Build trust and respect with customers by researching and resolving customer inquiries and problems to provide a positive customer experience. Partner and collaborate with other bank departments when necessary.
* Contribute to branch goals by accomplishing assigned sales targets
* Assist branch Supervisory staff with preparation of daily branch summary and ATM proof. Investigates, resolves and reports out of balance transactions. Assists with vault and shipment control activities as needed.
* Maintain a working knowledge of all bank products and services
* Demonstrate professionalism at all times by maintaining a positive and respectful demeanor even during challenging situations
* Maintain a satisfactory level of attendance, which includes keeping unscheduled absences to a minimum, arriving to work on time on scheduled work days, and remaining on duty during the entire scheduled work period
* Maintain compliance with all bank policies and procedures pertaining to Branch Security, Auditing and Operations
* Participate in bank-sponsored events to support community involvement and increase Northfield's presence in the area
* Compliance with all relevant Bank policies and procedures
Other:
* May require occasional travel for business meetings or training.
* Management may authorize transfers to other branches based on business need.
Competencies:
* Customer Interaction - Knowledge of practices, tools, and techniques for communicating with a customer. Dedicated to exceed customer expectations. Anticipates and identifies customer needs and provides timely solutions that promote value. Establishes effective relationships with customers. Gains their respect and trust.
* Communication - Expresses oneself clearly and effectively when speaking and/or writing to individuals or groups. Listens attentively. Ensures that information is understood by all parties. Shares information in a timely manner using the most appropriate method. Presents well-organized information in a group setting.
* Accuracy/Attention to Detail - Ensures that work is complete and without error. Verifies information. Accomplishes tasks by considering all areas involved, no matter how small. Shows concern for all aspects of the job. Accurately checks processes and tasks. Being watchful over a period of time.
* Judgment - Possesses the ability to effectively perform the required functions of the job without being told every detail, to independently solve problems, and offer suggestions.
* Problem-Solving - Strives to understand contributing factors and root cause of the issue. Considers all possible solutions within compliance of the Bank. Partners with appropriate stakeholders who may have involvement in or be impacted by the solution. Works to resolve complex situations.
* Sales Skills/Sales Goals - Understands and strives to achieve sales plan goals. Utilizes current and new methods and strategies to maintain quota. Understands the marketplace. Works to meet prospect/customer needs. Utilizes effective closing techniques.
Job Requirements:
* High School Diploma or equivalent required
* 1+ years banking experience preferred
* Basic math skills required
* Experience operating an Adding Machine preferred
* Good Computer Skills required
* Previous Teller Experience preferred
* Prior customer service skills preferred
* Prior cash handling skills preferred
* Selling to customers' needs preferred
* Excellent communications and problem-solving skills
* Must be able to stand for prolonged periods of time
* Ability to lift and transfer coin bag (approximately 30 lbs.)
* Equal opportunity employer- vets/disabled
Salary Pay Range: $17.00 - $24.00 per hour (This range is for informational purposes only. Offer of employment will be made based on level of experience and skill qualifications within this range)
Zippia gives an in-depth look into the details of Northfield Bancshares Inc, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Northfield Bancshares Inc. The employee data is based on information from people who have self-reported their past or current employments at Northfield Bancshares Inc. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Northfield Bancshares Inc. The data presented on this page does not represent the view of Northfield Bancshares Inc and its employees or that of Zippia.
Northfield Bancshares Inc may also be known as or be related to Northfield Bancshares Inc and Northfield Bancshares, Inc.