Technical Support Specialist jobs at Northrop Grumman

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Care Field Services analysts provide on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT. Primary Responsibilities: Serve as the on-site escalation point of contact for clinicians seeking technical assistance on-site Must be willing and able to travel on-site to provide IT Support within a 50-mile radius Perform on-site troubleshooting through diagnostic techniques and pertinent questions Provide effective communication with the customers Direct unresolved issues to the next level of support Log and record issues and resolutions Participate in On-Call rotation to Provide After-hours support Install workstations, printers, phone and fax machines, computers and appropriate software applications and ensure that all are in good working condition Provide technical expertise/training to end-users as needed to resolve equipment or software issues Diagnose, Troubleshoot and Resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), and network configuration; replacing parts as required Prioritize and manage heavy workload in a dynamic and diverse environment Work with minimal direction but remain focused on critical and priority items Adapt to new technologies, process new information and help customers through technological changes. Improves and implements procedures as needed and/or assigned Coordinate new access needs and security changes. This will include coordination with internal IT leadership to establish system access and communicate back to user with relevant user ID and password information Direct the activities of outside contract resources to support hardware installations and/or repair as necessary Assure necessary security of all IT assets. This will include physical security of equipment, data, and software, as well as assuring appropriate backup of data and programs Complete and maintain an inventory process to track new and old equipment and software Ensure that all assets are properly tracked and documented for management audit and legal purposes Improves and implements procedures as needed and/or assigned. Consistently works to develop and maintain positive and professional relationships with all internal and external customers Supports the vision and values of Optum and abides by all policies and procedures Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic innovation Collaboration: Work with other departments to resolve issues for internal staff and external clients Follow-up and update customers with status and information Liaise with leadership and vendors for implementation of new process and workflow Manage escalations from the Help Desk to ensure timely resolution Perform hands-on fixes, including software and hardware installations Maintain a knowledge base for problem resolution Assess and recommend system reconfigurations based on trends Perform end-user training You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) 2+ years of full-time work experience in Information Technology 2+ years of experience with providing IT Desktop Support 2+ years of experience installing software applications and performing hardware upgrades on desktop computers within a business environment as well as server infrastructure 2+ years of experience installing and supporting networked devices such as printers and scanners 2+ years of experience with Microsoft Office products, Windows Operating System, backup software applications, Cisco Hardware and Software, Microsoft SharePoint technologies and HP hardware platforms along with other related technical skills Access to reliable transportation & a valid US driver's license Preferred Qualifications/Softs Skills: Ability to communicate effectively, both orally and in writing Ability to analyze and create solutions based upon data available Ability to use time and resources effectively and efficiently to complete work and special projects Have strong deductive skills in analyzing problematic systems and developing stopgap or permanent solutions. assigned Able to prioritize and execute on multiple projects in a high-pressure environment Asset management experience Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.41 to $41.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Care Field Services analysts provide on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT. Primary Responsibilities: Serve as the on-site escalation point of contact for clinicians seeking technical assistance on-site Must be willing and able to travel on-site to provide IT Support within a 50-mile radius Perform on-site troubleshooting through diagnostic techniques and pertinent questions Provide effective communication with the customers Direct unresolved issues to the next level of support Log and record issues and resolutions Participate in On-Call rotation to Provide After-hours support Install workstations, printers, phone and fax machines, computers and appropriate software applications and ensure that all are in good working condition Provide technical expertise/training to end-users as needed to resolve equipment or software issues Diagnose, Troubleshoot and Resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), and network configuration; replacing parts as required Prioritize and manage heavy workload in a dynamic and diverse environment Work with minimal direction but remain focused on critical and priority items Adapt to new technologies, process new information and help customers through technological changes. Improves and implements procedures as needed and/or assigned Coordinate new access needs and security changes. This will include coordination with internal IT leadership to establish system access and communicate back to user with relevant user ID and password information Direct the activities of outside contract resources to support hardware installations and/or repair as necessary Assure necessary security of all IT assets. This will include physical security of equipment, data, and software, as well as assuring appropriate backup of data and programs Complete and maintain an inventory process to track new and old equipment and software Ensure that all assets are properly tracked and documented for management audit and legal purposes Improves and implements procedures as needed and/or assigned. Consistently works to develop and maintain positive and professional relationships with all internal and external customers Supports the vision and values of Optum and abides by all policies and procedures Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic innovation Collaboration: Work with other departments to resolve issues for internal staff and external clients Follow-up and update customers with status and information Liaise with leadership and vendors for implementation of new process and workflow Manage escalations from the Help Desk to ensure timely resolution Perform hands-on fixes, including software and hardware installations Maintain a knowledge base for problem resolution Assess and recommend system reconfigurations based on trends Perform end-user training You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) 2+ years of full-time work experience in Information Technology 2+ years of experience with providing IT Desktop Support 2+ years of experience installing software applications and performing hardware upgrades on desktop computers within a business environment as well as server infrastructure 2+ years of experience installing and supporting networked devices such as printers and scanners 2+ years of experience with Microsoft Office products, Windows Operating System, backup software applications, Cisco Hardware and Software, Microsoft SharePoint technologies and HP hardware platforms along with other related technical skills Access to reliable transportation & a valid US driver's license Preferred Qualifications/Softs Skills: Ability to communicate effectively, both orally and in writing Ability to analyze and create solutions based upon data available Ability to use time and resources effectively and efficiently to complete work and special projects Have strong deductive skills in analyzing problematic systems and developing stopgap or permanent solutions. assigned Able to prioritize and execute on multiple projects in a high-pressure environment Asset management experience Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.41 to $41.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED

Job Description: Corporate Field Services Technician Schedule: Monday-Friday, 8 AM-5 PM About the Role We're looking for a Desktop Support Technician to provide onsite technical support for hardware, software, and networking issues. You'll assist end users, troubleshoot Windows 11 systems, support tickets, and help maintain daily IT operations. This role requires strong communication, hands-on hardware experience, and the ability to work independently. What You'll Do • Provide in-person and remote technical support • Administer Active Directory (password resets, account support) • Troubleshoot VPN and Citrix connectivity issues • Support mobile devices and standard business applications • Perform device imaging and hardware deployment • Manage IT assets and maintain accurate records • Install/troubleshoot printers, drivers, and software • Use ServiceNow or similar ticketing systems What You Need • 1+ year of hands-on hardware experience (beyond basic imaging) • Strong problem-solving and communication skills • Experience deploying and troubleshooting Windows 11 • Basic Command Prompt & PowerShell knowledge • Willingness to learn and grow in the role Education • Associate's degree preferred • High school diploma or GED required Preferred Certifications (Not required) • CompTIA A+ • CompTIA IT Fundamentals • Other CompTIA certifications are a plus

Responsibilities: Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system. Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software. Required/Preferred Skills: Professional experience working with computers in a Help Desk/Support role. Required 1 Years Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise. Required 1 Years Strong Customer Service Skills. Required 1 Years Previous experience with ServiceNow. Highly desired 1 Years CompTIA A+ Certification. Highly desired 1 Years.

Title: Support Desk Technician I Duration: 12 Months Contract Entry-level to mid Support Desk role focused on front-line IT support for bank associates. Key Responsibilities Answer Service Desk calls/emails; create and manage tickets (first-call resolution focus) Troubleshoot workstation hardware/software; escalate to Tier 2/3 as needed Perform basic preventive maintenance on PCs, printers, peripherals Place service calls with vendors Support AD password resets and basic user admin Key Skills Exceptional customer service, verbal and written communication 1-2 years IT support or A+/MS certification Experience with Windows desktop OS, Active Directory, basic hardware Strong documentation, analytical, and problem-solving skills Must adhere to banking compliance standards (BSA/AML/OFAC, etc.)

We are seeking a skilled Helpdesk Technician with 2-4 years of experience to provide first-level and second-level technical support for end users. The candidate should have strong troubleshooting skills, experience supporting Windows environments, and a customer-focused attitude. Key Responsibilities Provide Tier 1 and Tier 2 technical support via phone, email, and onsite. Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripheral equipment. Support installation, configuration, and maintenance of operating systems and software applications. Assist with network connectivity issues, VPN support, and basic troubleshooting of routers/switches. Create, update, and resolve tickets in the IT ticketing system. Handle user account setup, password resets, and permissions in Active Directory and Office 365. Support hardware upgrades, patch deployment, and system maintenance activities. Document procedures, solutions, and maintain the knowledge base. Escalate unresolved issues to senior IT staff when needed.

Innovative Technology Solutions (ITS) is a comprehensive IT solutions provider that focuses on proactively supporting, maintaining, repairing, and upgrading equipment to align with business goals. ITS aims to increase employee productivity by minimizing downtime and providing real value for clients. The company's services cover managed Cloud solutions, Cybersecurity, DR, LAN/WAN, end user support and more across North Carolina, South Carolina, Georgia, and Tennessee. Role Description This is a full-time on-site Information Technology Support Specialist role located in the Dalton, Calhoun, GA area. The Support Specialist will be responsible for onsite technical support, troubleshooting, desktop computer maintenance, information technology assistance, and help desk support on a daily basis. Qualifications Technical Support and Troubleshooting skills Desktop Computers maintenance expertise Experience in Information Technology and Help Desk Support Strong problem-solving and communication skills Ability to work well under pressure and in a fast-paced environment Knowledge of network systems and hardware IT-related certifications are a plus Associates degree in Computer Science, Information Technology, or related field 3-5-years experience

The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates. This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes. Key Responsibilities: Customer Support: • Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset. • Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication. • Resolve issues or escalate appropriately while managing customer expectations. • Maintain composure and professionalism in high-pressure and difficult situations. • Deliver a consistent and positive customer experience across all interactions. Communication & Documentation: • Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution. • Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams. • Use proper netiquette and tone to ensure effective communication, especially in written chat interactions. • Communicate ticket status, next steps, and resolutions to users promptly. Technical Troubleshooting & Resolution: • Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components. • Perform incident assessment, triage, research, training/education, resolution, and recovery. • Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively. • Install, modify, clean, or repair hardware and software as required. • Leverage both the chat and call platforms efficiently while handling multiple requests concurrently. Collaboration & Culture • Collaborate with team members to ensure service excellence and share knowledge. • Be a culture carrier by demonstrating a positive, team-oriented attitude. • Adhere to company policies and procedures, contributing to a safe and professional work environment. Additional Expectations: • Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends. • Continuously seek opportunities for self-improvement and operational efficiency. Qualifications: • High school diploma or GED required. • Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience. • Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential. • Excellent customer service and communication skills (written and verbal). • Strong problem-solving and critical-thinking abilities. • Self-motivated with the ability to work independently and prioritize tasks under pressure. • Technical aptitude with the ability to learn and support a broad range of IT systems and applications. • Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems. ***Responsible for high quality end-user technical support, related to enterprise software and hardware An understanding of technology and the ability to apply that knowledge to support all existing systems Provides investigation, diagnosis, resolution and recovery for hardware/software problems Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment**

We are seeking a skilled and experienced Level 2-3 IT Support Technician to join our team. This role requires a well-rounded technical professional capable of providing advanced desktop support, administering Microsoft 365 environments, managing server systems, and troubleshooting network issues. The ideal candidate is proactive, solutions-oriented, and able to work independently while supporting end users and IT infrastructure. Key Responsibilities: Provide technical support for end users (Windows/mac OS), including desktops, laptops, mobile devices, and peripherals. Manage and support Microsoft 365 services (Exchange Online, SharePoint, Teams, Azure AD, etc.). Perform server administration tasks including user and group management, patching, backups, and troubleshooting (Windows Server environment). Support and troubleshoot basic network infrastructure issues (DNS, DHCP, firewalls, VPNs, switches, routers). Maintain documentation of systems, processes, and procedures. Work with external vendors or escalate issues when needed. Assist in IT project implementation and rollouts. Ensure compliance with security policies and industry best practices. Requirements: Technical Skills: 3+ years of hands-on IT support experience (Level 2 or higher). Strong proficiency with Microsoft 365 administration. Experience with Windows Server (2016/2019/2022) administration. Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, routing, firewalls). Familiarity with virtualization technologies (VMware or Hyper-V) is a plus. Experience with ticketing systems and remote support tools. Soft Skills: Strong problem-solving and troubleshooting ability. Excellent communication and customer service skills. Ability to work independently and as part of a team. Organized with strong attention to detail. Preferred Qualifications: Certifications such as CompTIA Network+, Microsoft 365 Certified, MCSA, or CCNA

Role: Help Desk Technician LOA: 4 months+ Schedule: Full time onsite, potential for on call support Be a member of about 12 techs supporting a broad scope of technology and platforms. Need people that can get trained and developed in different areas. Windows 10 platform will be moving to 11, cloud PC's (Azure). This is a hands on role and candidates MUST to be onsite. This resource should have solid understanding and troubleshooting of hardware: Desktop, Laptop, Tablets, MAC, iPads, Mobile devices, Printers, Phones, Monitors, Audio/visual devices, Thin Clients, Ethernet, Wireless, etc. They should also have the ability to do hardware installs, pulls and replacements: Desktop, Laptop, Tablets, MAC, iPads, Mobile devices, Printers, Phones, Monitors, Audio/visual devices, Thin Clients, Ethernet, Wireless, etc. What you Bring to the Table At least 1 yr. of telephone-based support (or equivalent experience) Provide 2nd level desktop support through remote means Basic troubleshooting and repair of Windows OS's (Win 7 and 10), MAC OS's Provide L1 software support: MS Office 2010 - O365, Skype, MS Teams, OneDrive, SharePoint, VPN and Remote Access Basic understanding of Citrix, Thin Clients, VMWare or equivalent Document procedures, standards, best practices configurations, settings, knowledge base articles, FAQ's, maintain and publish relevant support documentation Basic understanding of Active Directory concepts and management Basic understanding of SCCM concepts and management Basic understanding of Incident, Problem, Change and Configuration Management Technical or general writing with ability to create KB's, FAQ's and related documents Bonus Experience: Cloud PC A/V and Conferencing equipment (They use Creston Systems and Automation Arts)

Job Summary: The Systems Engineer L1 is a high-profile position responsible for providing remote services to NetGain Technologies' managed service clients. This role requires excellent coordination and communication skills to ensure clear and consistent interactions with both internal personnel and clients. The Systems Engineer L1 will handle various technology issues remotely and escalate tickets when necessary. Key Responsibilities: Provide remote support for technology issues to managed services clients. Ensure timely response to service requests, meeting or exceeding targeted quality levels or Service Level Agreements (SLAs). Document all time and work in service tickets with detail and in real-time. Maintain consistent communication with clients regarding pending service requests. Follow all safety and security procedures at NetGain Technologies and customer locations. Return all inter-company business calls or emails within one business day and check email at least three times daily. Ensure delegated tasks and duties are carried out properly and timely. Participate in mandatory meetings and huddles. Maintain certifications and stay updated on new technologies to better serve customers. Work unsupervised in a remote location when necessary. Requirements Requirements: Education: Required: High School diploma or equivalent. Preferred: Associate's degree or higher in Information Technology or a business-related field. Certifications: CompTIA Network+ MS-900 Experience: Required: Minimum of one year of experience supporting computers and network technologies. Preferred: 2-3 years of experience with strong documentation and written communication skills. Skills: Proficiency in troubleshooting workstation and printer problems. Ability to install and configure standard business applications. Understanding of home and business networks. Familiarity with word processing, spreadsheets, Internet software, anti-virus, and email applications. Strong communication, problem-solving, and organizational abilities. Physical Requirements: Ability to sit and walk within office areas. Ability to lift 25 lbs and unbox/install equipment. Must have systems online, logged in, and ready by the start of the shift. Coordination of breaks with the team or manager. Other Requirements: Fluency in English (read, write, and speak). Mathematical abilities for scheduling and basic accounting functions. Reasoning ability to resolve logistic or process control problems. Working Conditions: Primarily indoor office environment with occasional visits to clients, suppliers, and professional conferences. Travel by ground and air may be required. This is a results-oriented position and may be considered stressful. Essential Functions: Prioritize client needs and support the company's business goals. Provide ongoing support and expertise to customers and co-workers. Maintain certifications and learn new technologies. Communicate effectively to ensure all issues and requests are completed. Work unsupervised in remote locations when necessary. Confidentiality: Maintain confidentiality of all financial, proprietary, technical, security, sales, human resources, and marketing information. Acknowledgment: The employee must review and understand the job description and performance evaluation criteria, ensuring they can fulfill each duty or task.

Remote, but must come to Houston office for meetings. No one more than 100 miles of Houston will be considered. The Help Desk Admin is an IT professional responsible for assisting users with computer hardware and software issues. This role involves responding to user inquiries, managing multiple queues, and assessing problems with IT equipment and applications. The ideal candidate should possess strong technical knowledge, effective communication skills, and the ability to multitask. They must be customer-oriented and patient when dealing with challenging situations. Essential Duties/Responsibilities: • Serve as the first point of contact for all computer hardware, software, and telecommunications issues and requests. • Utilize remote capabilities to assist with troubleshooting. • Provide customer service, help desk, and technical support, including migration, MS Office, and desktop configuration. • Offer desktop site support by determining the best solutions based on customer-provided details. • Resolve issues related to installed computer software. • Troubleshoot printer connection problems. • Maintain support materials by editing, updating, and generating documents for Service Now, JIRA Knowledge Article, and IT Service Desk knowledgebase. • Administer Active Directory/Azure, including account creation, shared mailbox creation, security group creation, and file share access. • Perform password resets for various websites and applications. • Document and log incident tickets using the Service Now tracking tool. • Provide support for mobile iOS/Android phones and tablets. • Assist with VPN software connection issues. • Create Cisco ISE Vendor VPN accounts. • Manage OKTA accounts and groups. • Support Citrix DaaS/VDI on company-issued and customer-owned devices. Working Conditions: • Some overtime may be required for special projects. • Travel up to 10%. Minimum Requirements: • Possess multi-tasking skills. • Ability to work independently and as part of a team. • Ability to work under pressure while maintaining a customer service attitude. • Experience in troubleshooting hardware, software, and network connectivity issues. • Understanding of technical support practices such as ticket documentation, service level agreements, statistics, and escalation processes. • Self-motivated with attention to detail. • Ability to organize workload, set priorities, and meet deadlines. • Effective communication and interpersonal skills. • Ability to maintain confidentiality of information. • Flexibility to work rotating on-call schedules and backfill for peers when needed. • Willing to work overtime mornings, afternoons and weekends. Preferred Qualifications: • On-prem ADAC/ADUC administration knowledge. • Knowledge of Azure Entra ID, MEM, MIM, and Exchange Admin. • Experience with OKTA support and administration. • Proficiency in Microsoft O365 support. • Familiarity with Service Now and JIRA ticketing systems. • SAP support and administration knowledge. • Citrix cloud support and administration expertise. • Support for Windows and Mac operating systems. • Knowledge of iOS and Android. • Cisco ISE support and administration skills. • Mobile Iron MDM knowledge. • Understanding of Windows registry and environment variables. • Experience with Oracle ODBC data source troubleshooting and DSN entry. Additional Knowledge, Skills, and Abilities: • Multi-tasking skills. • Strong communication skills. • Ability to work under pressure. • Attention to detail. • Decision-making capabilities. • Time management skills. • Ability to identify process improvements. • Self-motivation. • Conflict resolution skills. • Ability to redirect problems to appropriate resources. • Leadership qualities. • Adaptability.

Immediate need for a talented Technical Support Specialist . This is a 06 months contract (Multi-Year Contract ) opportunity with long-term potential and is located in Birmingham AL(onsite/travel ). Please review the job description below and contact me ASAP if you are interested. Job ID:25-94311 Pay Range: $25 - $30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Provide onsite technical support focusing primarily on end-user devices (computers, printers, tablets, cellphones, radios, CISCO phones, video walls, conference rooms, etc.) and specialized systems M-F with 24/7 on-call support. Provide onsite technology support for the existing DCC. Collaborate with other TO personnel to provide support, including after-hours as needed, for storm-related and critical 24/7 business operations. Manage implementation of OS and system patches/updates to minimize impact on operations. Escort vendors on-site and ensure NERC/CIP compliance. Provide consulting, including technology needs assessments, potential solutions, and automation opportunities. Work with the business and other TO departments for incident and problem resolution. Identify opportunities to educate business partners on leveraging the use of technology more effectively. Provide project management, planning, coordination, and technical support during project implementations. Build relationships with key business partners and act as a liaison between the business and TO. Partner with TO End User Analysts, TO Planning Analysts, Application Portfolio teams, and other TO groups to form a dedicated support team. Consult with business partners to ensure understanding of technology costs of TO products and services for budgeting and billing purposes. Provide technical support and consulting for employees at all levels, including executives. Aptitude to become a SME (Subject Matter Expert) for related technology tools and applications. Knowledge, Skills and Abilities. Proficient technical knowledge of office computing environments, including PC hardware, Microsoft Windows 11, Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Teams, SharePoint), and their relevance in solving business problems. Ability to build strong relationships with business partners, vendors, and other TO organizations. Developed effective working relationships with all levels of employees. Key Requirements and Technology Experience: Key Skills;Technical Support, Break/Fix, Repair, Windows Support, Hardware Support. Safety First, Trust, Superior Performance, and Total Commitment. Must be proactive, motivated, and self-directed. Proficient organizational skills and strong customer service orientation Ability to manage multiple projects and tasks simultaneously. Must be able to build relationships with business partners and work effectively in a dispersed team environment. Provide specialized technical support as requested or needed. Seek opportunities to learn and transfer knowledge to others. Ability to prioritize work and complete assignments with some direction. Follows safe work practices. Other Requirements Willing to work after regular business hours and on weekends, as required. Normal business hours are Monday through Friday. Pass the North American Electric Reliability Corporation (NERC)/ Critical Infrastructure Protection (CIP) background check and meet/maintain related requirements. Pass the Insider Threat Program (ITP) background check and meet/maintain related requirements. End-User Device Support, Break/Fix & Troubleshooting, Onsite Tech Support (24/7 On-Call). Customer service focused, able to meet commitments and deadlines. Demonstrated oral and written communication skills. Knowledge of existing and emerging information technologies. Ability to coordinate work across TO functions and share best practices within Client for consistent TO operations. Understanding the business of partners and their local technical environment. Ability to manage small, local projects applying technology to business problems. Excellent troubleshooting, problem-solving, and analytical skills. Experience with PC hardware repair. Duties may include stooping, kneeling, crawling, and reaching to install/check computer installations and cabling. Ability to lift and move computer equipment up to 40 pounds. Minimum of 3 years related experience in technology hardware/software deployment, troubleshooting, and problem resolution. Working knowledge of electric utility industry is a plus. A two-year degree in a technology-related field or equivalent military or work experience is required. A bachelor's degree in computer science, information technology, engineering, or a related technical field is preferred. Our client is a leading Utility Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 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UPMC TDR Wave 2 - Project Consultants (35 Openings) Contract: January-March Pay: $25-$28/hr Mileage: Reimbursed Start: Week of January 5 (40-hour paid training) Duration: 1 month, possible extension About the Role We're hiring 35 tech-savvy, professional consultants to support UPMC's TDR Wave 2 rollout. Entry-level candidates and recent grads are welcome. After a full week of training, you'll rotate through assigned clinical locations to provide on-site support. Responsibilities Attend 40-hour training starting Jan 5 Travel to multiple Wave 2 locations (mileage reimbursed) Assist staff with basic technical and workflow questions Provide professional, on-site support throughout the project Requirements Strong computer/tech skills Professional, reliable, and customer-focused Able to travel to all assigned Pittsburgh-area sites Recent grads encouraged to apply

The IT Service Desk Agent provides technical support for authorized IT devices, systems, and applications across business operations. Acting as the first point of contact, the agent ensures timely resolution of technical issues through phone, chat, and walk-up channels, while maintaining high service quality, documentation standards, and adherence to IT policies and procedures. Key Responsibilities Respond promptly and courteously to user inquiries via phone, chat, walk-up, and ticketing systems. Use ServiceNow or similar tools to manage, document, and track incidents and requests throughout their lifecycle. Follow established IT policies and processes, including Incident Management, Request Fulfillment, and Knowledge Management. Execute Knowledge Base (KB) articles to diagnose, troubleshoot, and resolve user issues; provide feedback for KB improvement. Communicate proactively with end users to manage expectations and ensure timely ticket updates. Collaborate with vendors and internal IT teams for effective issue resolution. Monitor service queues and route tickets appropriately to specialized support teams. Meet or exceed service desk performance metrics and SLA requirements. Report recurring or widespread technical issues to leadership. Participate in daily team collaboration and knowledge sharing. Complete all administrative and reporting tasks accurately and on time. Handle and route corporate calls as needed. Education Requirements Preferred: Associate Degree in IT or relevant professional certification. Required: High School Diploma or GED. Experience Requirements Minimum 2 years of IT Helpdesk or Service Desk experience. Required Skills Excellent time management and multitasking abilities. Strong customer service skills, preferably in a call center or technical support environment. Detail-oriented, organized, and capable of handling shifting priorities. Solid technical knowledge of computers, mobile devices, and common software platforms. Effective communication, interpersonal skills, empathy, and patience. Fluent in English (verbal and written). Team player with a self-motivated and positive attitude. Desired Skills Proficiency in Microsoft Windows 11, O365, and Teams. Experience with ServiceNow, Cisco VPN, Citrix, Finesse, or similar systems. Familiarity with Active Directory Administration, Azure, and Symantec Endpoint Protection. Troubleshooting experience with Outlook, printing, display issues, network connectivity, and browser support (Edge, Chrome). Ability to configure and distribute corporate mobile devices. Experience with remote support tools (e.g., LogMeIn or similar). Software installation/configuration (Adobe products, custom tools). Understanding of asset management and software deployment (e.g., MEMC). Strong documentation and quality assurance habits. Additional Information Must comply with company IT policies, attendance, and performance standards. Hybrid schedule and on-site days determined by management. Must maintain confidentiality and adhere to data security requirements.

LinkedIn Job ID: BARDC5692833 Responsibilities include: • Demonstrate strong customer service skills to provide phone support including: o Listening to the customer to gain an accurate understanding of the situation o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue o Producing accurate, detailed documentation at the client, problem and incident level o Resolving conflict • Responsible for high quality end-user technical support, related to enterprise software and hardware • Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment. • Under general oversight, provides after hours and weekend support as needed. • The position requires attention to detail, follow through, teamwork focus and positive attitude. • An understanding of technology and the ability to apply that knowledge to support all existing systems • Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person • Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly • Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations • Provides investigation, diagnosis, resolution and recovery for hardware/software problems • Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software Qualifications: • Excellent customer service skills required • Excellent communication skills required • Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment • Preferred work experience in technical support role but not required • Required Education: High school diploma or GED with relevant work experience • Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly • Self motivated and ability to work on own initiative in a high pressure environment • Willing to work variable shifts including evenings, weekends and public holidays

The role will focus on process, system support and administration for key GBS applications and IT solutions. Responsible for providing end user support to key systems such as SAP ECC, Ivalua, Coupa and DocuSign software applications, ensuring data safeguarding and security measures are being adhered to. Responsible for reducing end user queries from global business users by identifying common issues and implementing solutions that encourage self-service support. Systems Support Specialist IT Professional U.S Global Grade 8 System Support Lead Work with IT and external partners to ensure all system issues are resolved in a timely manner whilst communicating the status effectively with the business Knowledge and experience in Procurement and Supply Chain functions Has excellent knowledge in key systems and one or more of the following areas: Sourcing, Contract Management, Spend Management, Spend Analytics Excellent IT skills with the ability to manage and interrogate large data sets effectively Excellent problem management technical skills Inter-personal skills with an ability to quickly establish effective working relationships across geographical and cultural borders Resourceful, self-managed, and goal driven with the ability to work effectively in teams Small. Medium-sized project delivery 3 years industry experience in IT or business area Technical/business degree or equivalent Identify and lead improvement ideas resulting in working efficiencies

Pay Rate $18-$20/hr 2-5 years of experience in IT Helpdesk or Technical Support roles. Hands-on experience with Windows 10/11, Active Directory, Office 365, and remote support tools. Knowledge of VPN connectivity, Wi-Fi troubleshooting, and endpoint security. Familiarity with ticketing systems such as ServiceNow, Jira, or Zendesk. Excellent verbal and written communication skills. Strong problem-solving and time-management abilities. Ability to work on-call and independently with minimal supervision.

LinkedIn Job ID: BARDC5692833 Responsibilities include: • Demonstrate strong customer service skills to provide phone support including: o Listening to the customer to gain an accurate understanding of the situation o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue o Producing accurate, detailed documentation at the client, problem and incident level o Resolving conflict • Responsible for high quality end-user technical support, related to enterprise software and hardware • Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment. • Under general oversight, provides after hours and weekend support as needed. • The position requires attention to detail, follow through, teamwork focus and positive attitude. • An understanding of technology and the ability to apply that knowledge to support all existing systems • Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person • Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly • Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations • Provides investigation, diagnosis, resolution and recovery for hardware/software problems • Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software Qualifications: • Excellent customer service skills required • Excellent communication skills required • Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment • Preferred work experience in technical support role but not required • Required Education: High school diploma or GED with relevant work experience • Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly • Self motivated and ability to work on own initiative in a high pressure environment • Willing to work variable shifts including evenings, weekends and public holidays