NorthShore Health Centers jobs in Portage, IN - 59 jobs

Details Summary/Objective The Patient Access Representative Position at NorthShore Health Centers requires excellent customer service skills. The job duties of Patient Access Representative are to schedule appointments for patients who call in by telephone, making sure they utilize appropriate scheduling guidelines in accordance with the purpose for the appointment. Essential Functions Answers incoming calls in a courteous and professional manner, addresses the nature of the call, and if the call is for a reason other than scheduling an appointment, directs to appropriate department to ensure good customer satisfaction. If caller wishes to schedule an appointment, asks appropriate questions to determine nature of appointment, provider requested, etc., and utilizing EHR scheduling template guidelines, schedules the patient appointment accordingly. Follows HIPAA policies and practices at all times when handling incoming calls to protect patient confidentiality. When scheduling an appointment, always enters/updates patient information in NextGen practice management software. Explains to caller about financial information they must bring with them to their appointment to qualify for: Sliding Fee, Commercial Insurance Visit, or Medicaid enrollment; to ensure patient receives healthcare services that are affordable. Makes sure that all patient questions have been addressed satisfactorily before disengaging call. Educates patients on all services that are provided at NorthShore. Attends meetings and training sessions as required. Maintains a working knowledge of department policies and procedures. Handle reschedules of patient appointments as directed by Patient Access Supervisor or Director of Patient Services. Check and review all provider schedules and report any errors found. Contact patient to schedule appointment as follow up to Patient Portal Messages. Confirm patient appointments as instructed Manage in house referrals as directed. Executes other verbal or written specific assigned tasks, requiring similar or lesser skills and abilities, some which are continuing while others are occasional in nature. *These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion. Competencies Planning and strategic foresight Responsible Decision Making Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Role Qualifications Must be at least 18 years of age Must have reliable transportation High school diploma or equivalent Preferred Experience Requirements Two years of experience working within a healthcare setting. Minimum Education Requirements High school diploma or equivalent Preferred Education Requirement Associate's degree in business, or healthcare related studies Required Skills Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Proficient with Microsoft Office Suite or related software Physical Requirements While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening/weekend shifts. Work may include hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

As a Communications Coordinator you will be responsible for unifying our brand across all print and digital channels, maintaining a social media presence across multiple platforms and supporting the marketing and outreach staff. This position will work on a variety of projects, including but not limited to social medial platforms, HealthLinc's internal newsletter, HealthLinc's website, managing promotional items, and printing. This position will work with all levels of staff and outside vendors. JOB RESPONSIBILITIES: * Develop strategies and manage a monthly calendar for all social medical platforms. * Creates, updates and monitors HealthLinc's online presence, including social media channels and website content. * Writes, edits and proofreads communication materials for internal and external audiences, such as the employee newsletter, blogs and campaign content. * Coordinates the production, printing and distribution of marketing materials. * Coordinates the distribution of logoed merchandise to HealthLinc staff and assists with ordering. * Tracks and updates clinic and corporate outreach inventory. * Coordinates in-house printing and printing with vendors. * Manages all provider updates including quarterly reviews. * Collaborates with marketing and outreach teams to develop promotional strategies and assist with communications. * Monitors website analytics, search engine optimization (SEO) performance and user engagement to recommend content improvement. * Provides administrative assistance to marketing and outreach staff such as data entry, coordinating meetings, research and analysis and project tracking. * Supports planning and execution of the annual employee conference and other organizational events. * Keeps immediate supervisor and staff informed of activities and project timelines, including areas of concern and challenges, within areas of responsibility. * All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH). * Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The 340B Program Specialist supports the integrity and efficiency of the organization's 340B program by auditing claims, submitting data to third-party administrators (TPAs), and assisting with ongoing compliance initiatives. This role ensures adherence to federal regulations and internal policies while optimizing program performance across pharmacy operations. This position will work closely with all pharmacy personnel (community and clinic), and finance department. JOB RESPONSIBILITIES: * Conducting routine and targeted claim audits to verify 340B eligibility and prevent diversion or duplicate discounts. * Submitting and reconciling data files with TPAs to maintain timely and accurate replenishment. * Assisting with policy and procedure maintenance to support ongoing compliance and HRSA readiness. * Monitoring accumulator reports and transaction discrepancies for resolution. * Collaborating with the Director(s) and finance teams to ensure accurate charge capture and savings realization. * Supporting internal and external audit preparation, documentation, and corrective action follow-up. * Participating in staff education and training related to 340B processes and compliance requirements. * Monitors and audits state Medicaid claims to ensure compliance * Reconciles contract pharmacy payments against revenue posted by Finance. * Monitors Beacon MFP and 340B platforms for accurate payment and reconciliation * Maintains compliance standards in accordance with the Compliance policies and the Code-of-Conduct. Reports compliance problems appropriately. * Complies with all state and federal laws and regulations. * All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH). * Performs other duties as assigned.

Summary/Objective Practice Manager will cultivate a positive work environment, collaborate with department managers, enforce policies, and ensure operational efficiency. Essential Functions Foster a positive and supportive work environment. Cultivate an open, honest, team-oriented work culture Respond to concerns of patients, providers, and staff patiently and with the goal of helping everyone succeed Works closely with Department Managers to oversee daily work activities. Troubleshooting challenges that arise and delegating to the appropriate manager. Keeping open communication and meeting regularly to address concerns. Daily review of time and attendance ensuring that site has appropriate coverage and reaching out to Regional/Department Manager as issues need addressed Enforcing NorthShore policies regarding professionalism, punctuality, dress code, and culture for all employees with their clinic Ensures exam rooms, workstations, all equipment, and other work areas are organized, clean, and functional Monitors supply inventories to ensure operational levels are maintained Monitors, inspects, and reports incidents as they arise within clinic Works with the compliance department and coordinates all site-specific programs Responsible for monthly and quarterly site inspections and conducts all required drills and inspections Address Safety Zone issues Provide support to other NSHC sites of varying levels as needed *These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion. Competencies Planning and strategic foresight Responsible Decision Making Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Qualifications Role Qualifications Must be at least 18 years of age Must have reliable transportation High school diploma or equivalent Preferred Experience Requirements Two years of experience working within a healthcare setting. Minimum Education Requirements Bachelor's degree in business, or healthcare related studies Preferred Education Requirement Master's degree in business, leadership, or healthcare related studies. Required Skills Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Proficient with Microsoft Office Suite or related software Physical Requirements While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening/weekend shifts. Work may include hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

Objective The Clinical Staff Lead assists NorthShore clinical staff and is responsible for assessing, planning, and supervising under the direction and guidance of the Regional Clinical Services Manager. The Clinical Staff Lead is an expert in their role and practices according to NorthShore polices. Essential Functions Provides coverage and support to clinical staff, as needed Assists with training of newly hired staff Facilitates quality control activities Completes other tasks, as assigned by Regional Clinical Services Manager Serves as the health center's VFC liaison and point person Monitors and ensures staff is following policies and procedures under the supervision of the Regional Clinical Services Manager Supports management with compliances of HRSA and OSHA regulations Maintains health center clinical inventory and replenishes as needed Monitors daily work assignments, including staff lunches and break times, as directed by the Regional Clinical Services Manager Assists with facilitating daily huddles in the absence of management, or as directed. Performs all duties within your scope of practice Serve as an EHR superuser and assists staff when applicable Supervise staff in the absence or by the direction of the Regional Clinical Services Manager by providing leadership and direction to all clinical staff Provide clear and constructive performance feedback to staff and share feedback with Regional Clinical Services Manager Supports the Regional Clinical Services Manager with the introduction and monitoring of new processes and procedures for the department, when necessary. Maintains HIPAA standards and confidentiality of protected health information. *These essential functions are a summary of the primary duties and responsibilities of the position and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at the management's discretion. Competencies Planning and strategic foresight Responsible Decision Making and Problem Solving Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Qualifications Required Role Qualifications Minimum required education per state of Indiana/HRSA Certified/Registered Medical Assistant, Licensed Practical Nurse, Advanced Practical Nurse or Registered Nurse licensing Preferred Role Qualifications Two years of experience working within a healthcare setting. Bilingual preferred Required experience (if any) Required Skills Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Proficient with Microsoft Office Suite or related software Phlebotomy Physical, Visual, and Audible Requirements Physical Requirements Activity Occasionally (1 -33%) Frequently (34-66%) Continuously (67-100%) Sitting X Walking X Standing X Bending X Squatting/ Crouching X Climbing X Kneeling X Twisting/Turning X Hand dexterity/Fine Motor Manipulation X Lifting 0 - 50lbs X Lifting 50+lbs X Carrying 0 - 50lbs X Carrying 50+lbs X Pushing 0 - 300lbs X *Reasonable accommodations can be made to enable people with disabilities to perform the essential functions of the job described.

Summary/Objective The Certified Nurse Midwife (CNM) is expected to be familiar with the philosophy, goals and objectives of the PCMH model, and work collaboratively with other members of the patient care team to achieve maximal health outcomes for NSHC patients. In this role, the CNM, under the supervision of collaborating physicians, assumes multiple clinical functions involved with the care of patients, which fall under his/her field of licensure and training. These services include: diagnosis, treatment, and coordination of care, for preventive and health maintenance to female patients of all ages, The CNM must meet and maintain credentialing guidelines of NorthShore Health Centers, as well as affiliated hospitals in Lake and Porter County, Indiana, as applicable, and must demonstrate clinical competency as a CNM. Essential Functions Assessment of health status: Obtains a relevant health and medical history Identifies medical health risks and needs Updates and records changes in health status Formulates Diagnosis and implements appropriate treatment plan designed to maximize the health of patients: Orders appropriate diagnostic tests Determines treatment plan of care Prescribes appropriate pharmacological agents Prescribes non-pharmacological agents Develops a client education plan Makes appropriate referrals to other health professionals and community agencies Maintains a process for systematic evaluation of patient status by: Scheduling return appointments for follow-up care, as necessary, according to best practice standards of care Determining the effectiveness of the plan of care through documentation of client outcomes Reassessment and modification of care plan as necessary to achieve goals Seeks to promote maximal health among clinic patients by: Providing educational opportunities for each patient Incorporating patient's input in the development of the treatment plan Providing information needed to make health care decisions related to appropriate utilization of health care resources. Stays with obstetric patient during labor to reassure patient and to administer medication, as necessary. Performs uncomplicated delivery of infant, and performs postpartum examinations and treatments to ensure that patient and infant are responding normally. When deviations from standard are encountered during pregnancy or delivery, administers stipulated emergency measures, and arranges for immediate contact with collaborating OB/GYN Physician(s) Visits patient during postpartum period in hospital to examine and instruct patient in self care Responds to tasks and completes charting in a timely manner to prevent any delay in care and promote coordination of care. Participates in quality assurance reviews, peer reviews, etc. on a periodic basis, including systematic review of records and treatment plans Prepares reports and other documentation as required. Attends meetings and training sessions as required Participates as a team member in the provision of medical and health care by collaborating with other care professionals to provide comprehensive care Executes other verbal or written specific assigned tasks, requiring similar or lesser skills and abilities, some of which are continuing while others are occasional in nature *These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion. Competencies Planning and strategic foresight Responsible Decision Making Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Qualifications Role Qualifications Must be at least 18 years of age Must have reliable transportation RN license in the State of Indiana Nurse Midwife in the State of Indiana APRN License in the State of Indiana CSR License in the State of Indiana CRS Certification in the State of Indiana Federal DEA License in the State of Indiana Preferred Experience Requirements Two years of experience working within a healthcare setting. Minimum Education Requirements Bachelor's degree in Nursing Preferred Education Requirement Master's degree in Nursing Required Skills Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Proficient with Microsoft Office Suite or related software Physical Requirements While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening/weekend shifts. Work may include hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

As a Community Health Worker, you will support the healthcare team by providing patient coaching and conducting motivational interviewing to support patients, families, and caregivers in achieving self-management, self-efficiency, and behavior changes to improve patient health and care outcomes. You will also assist in referring our patients to various community resources. This position will work closely with the clinical staff and will report to the Assistant Site Operations Director. JOB RESPONSIBILITIES: Establishes trusting relationships with patients and their families while providing general support and encouragement. Provides ongoing follow up, basic motivational interviewing and goal setting with patients/families. Serves as a liaison between clinical staff and patient, by following up with patients regarding their appointments, referrals, and needed resources. Helps patients set personal goals and attend appointments. Provides referral for services to community agencies as appropriate. Helps patients connect with transportation resources and gives appointment reminders to aid in compliance with prescribed plan of care. Helps patients connect to needed resources to carry out plan of care (MOWs, HH, Prescription assistance, etc.) Works closely with integrated medical team to ensure that patients have comprehensive and coordinated care. Remains knowledgeable about community resources appropriate to needs of patient/family. Continuously validates and evaluates the effectiveness of the community resources. Provides consistent communication to Medical Provider/Care Team Nurse to evaluate patient/family status and reports progress and compliance with identified plan of care. Enables and improves culturally and linguistically competent services and care by making efforts to understand the community culture and resources. Conducts outreach, implements programs in community that promotes, maintains and improves community health needs and provides resources. Collects data to help identify community health needs. Advises community groups on chronic disease and diabetes self- management, hypertension, and nutrition. Advises clients on general health and exercise and self- care activities. Identifies age appropriate needs and resources. Follows up hospitalizations and no shows Provides situation appropriate social support to the patient utilizing experience lived and learned through training provided at HL Provides informal counseling as needed. All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH). Performs other duties as assigned. Qualifications REQUIRED QUALIFICATIONS: Education/Training High school diploma or equivalent Successful completion of a formal CHW training program and Chronic Care Professional (CCP) certificate (HealthLinc will provide training upon hiring) Certified Medical Interpreter-Spanish (not required but highly preferred) Experience At least 1-2 years of experience as patient/community facing role within a nonprofit environment, food pantry, WIC, etc. Skills/Job Requirement Strong organizational and time management skills Proven ability to work well in a team environment Ability to remain flexible and adaptable Knowledge of some medical terminology Excellent written and verbal communication skills Transportation and valid drivers license Ability to follow HealthLinc policies and procedures Technology Skills Operate a multi-line phone system and other office equipment including printers, fax machines, etc. Basic computer skills (Microsoft Office, EHR, online sources, etc.) DIRECT SUPERVISION: N/A REQUIRED TRAININGS: All assigned Relias training

Summary/Objective The Dental Assistant is responsible for assisting the dentist(s) and dental hygienist(s) in the direct provision of primary care dental services to patients of NorthShore Health Centers. The assistant performs patient intakes, exposes and processes x-rays, and is also responsible for sterilization of instruments, cleaning and preparing operatories, in addition, the Dental Assistant maintains inventory control of dental instruments and supplies. This position requires travel between NSHC Dental sites as needed. Essential Functions Assists patients in resolving minor difficulties, answering their questions and giving directions to patients as authorized by the dentist or dental hygienist. Exposes and processes x-rays and duplicates, when necessary. Ensures all x-ray exposures are suitable for diagnosis. Serves as provider's chair-side assistant, assisting the provider with all dental procedures. Provides supportive care for patients at all times Keeps the operatory neat and clean during procedures and disinfects thoroughly before each patient use. Keeps hand pieces properly maintained. Adheres to the NorthShore Health Centers dental infection control policies, procedures, and protocols, and guidelines. Inventories and maintains dental supplies and equipment Provides purchasing information for ordering supplies and/or equipment in a timely manner. Restocks rooms as necessary. Maintains patient dental records in the dental department in compliance with HIPAA regulations and standards. Prepares for the following day's schedule by ensuring proper equipment, lab cases and materials are present in the proper site. Takes vital signs and review patient health history, updating as necessary. Handles protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPPA). Performs expanded function duties as necessary. Prepares reports and other documentation as required. Attends meetings and training sessions as required, and completes NS Academy requirements. Executes other verbal or written specific assigned tasks, requiring similar or lesser skills and abilities, some of which are continuing while others are occasional in nature. *These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion. Competencies Planning and strategic foresight Responsible Decision Making Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Qualifications Role Qualifications Must be at least 18 years of age Must have reliable transportation Rad-Tech License in the State of Indiana Preferred Experience Requirements Two years of experience working within a healthcare setting. Minimum Education Requirements Associate's degree in Radiography Preferred Education Requirement Bachelor's degree in Radiography Required Skills Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Proficient with Microsoft Office Suite or related software Physical Requirements While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening/weekend shifts. Work may include hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

As an Assistant Site Operations Director, you will oversee and act as a resource for support staff, assist with the hiring of quality staff, and upholding HealthLincs policies and procedures. This position works closely with all levels and reports to the Site Operations Director. JOB RESPONSIBILITIES: Remains knowledgeable of support staffs roles and responsibilities, as well as all areas of practice in order to provide continuity of services during position vacancies. In conjunction with the Site Operations Director, updates training manuals; orients, directs and monitors front office responsibilities that support goals and objectives of the clinic. Provides leadership, guidance, conflict resolution (employees and patients), motivation, and promotes team work of subordinates as needed. In coordination with the Site Operations Director, interviews potential candidates and works closely with the recruiter to fulfill desired staffing needs. Assures employees have adequate equipment, materials and supplies to complete their assigned tasks. Maintains employees work schedules, reviews, and assures time schedules are approved for payroll within the required time allotted. Monitors the attendance and tardy point system. Assures all staff maintain a professional appearance and demonstrate high quality customer care. In the absence of the Site Operations Director, assures the clinic site is maintained in a clean/sanitary, safe and orderly manner, responding promptly to crisis situations, and ensures a timely flow of patients. Enforces HealthLincs policies and procedures as needed. Facilitates and coordinates student interns schedule. Adheres to and maintains quality metrics as assigned by Site Operations Director. In conjunction with the Site Operations Director, monitors compliance with OSHA, PCMH, and HIPAA including reporting any identified violations to the Site Operations Director. Conducts PSR meetings along with the Lead Patient Service Representative. Serves as backup for various functions as needed. All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH). Performs other duties as assigned. Qualifications REQUIRED QUALIFICATIONS: Education/Training Associates Degree in Management or related field Experience At least 2-3 years supervisory experience in an outpatient setting (not required but highly preferred) Skills/Abilities/Job Requirement Strong organizational and time management skills Proven ability to work well in a team environment Ability to present a professional image at all times Excellent written and verbal communication skills Demonstrates ability to communicate effectively both verbally and in writing. Knowledge of medical supplies, equipment, and/or services ordering and inventory control Strong ability to lead, supervise and train staff Able to handle crisis situations in a calm manner Ability to work a flexible schedule and sometimes work outside of regular business hours Transportation and valid drivers license Technology Skills Operate a multi-line phone system and other office equipment including printers, fax machines, etc. Basic computer skills (Microsoft Office, EHR, online sources, etc.) DIRECT SUPERVISION (and back up to Site Operations Director): PSR Medical Records Lead PSR Intake Coordinator Referral Coordinator Community Health Worker REQUIRED TRAINING: All assigned Relias training

As a Physician, you will be responsible for coordination of proactive care for patients with chronic conditions as well as identifying wellness and/or preventative service for clinical patients. In addition to clinical time, this position will also serve as faculty to our Physician Residency Program. JOB RESPONSIBILITIES PHYSICIAN: Utilizes appropriate and effective patient care plans which includes adequate diagnostic procedures, therapies, use of consultation and referrals, and outcomes. Manages patients to assure continuity of care which includes adequate scheduling and tracking of return visits, completion of treatment plans, and follow-up of chronic problems, abnormal tests, and no show appointments. Provides whole-person care which includes appropriate referrals to the social worker, nutritionist, and mental health professionals. integration of biologic, social, psychological and environmental issues. Maintains adequate, concise, and legible documentation of patient care. Provides and documents appropriate periodic health examinations. (i.e. preschool vision exams, serum cholesterol, pap smears, etc.) Educates patients about their diagnosis, treatment, prognosis, medications, preventive care, etc. Utilizes appropriate infection control measures, including universal precautions. Oversees residents in the management of hospital patients. Writes daily progress notes in hospital charts. Takes phone calls about hospital patients. Assists in the development and maintenance of HealthLinc practice guidelines (protocols) as assigned. Participates in Total Quality Management (TQM) activities. Attends meetings and hospital section meeting as scheduled. Attends required in-service meetings. Teaches students and residents as assigned. JOB RESPONSIBILITIES FACULTY: Assists in arranging rotations necessary to meet the program goal and objectives. Counsels' residents in academic matters. Participates in the on-site program reviews. Participates in the recruitment and selection of new candidates. All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH). Performs other duties as assigned. Qualifications REQUIRED QUALIFICATIONS: Education/Training Graduation from an approved medical school Completed Residency Program Board certification DEA certification CPR certification Indiana State Medical License Continuing medical education Skills/Job Requirement Strong customer service skills Strong organizational and time management skills Proven ability to work well in a team environment Excellent written and verbal communication skills Ability to remain flexible and adaptable Transportation and valid driver's license Technology Skills Operate a multi-line phone system and other office equipment including printers, fax machines, etc. Basic software skills (Microsoft Office, EHR, online sources, etc.) DIRECT SUPERVISION: N/A

Summary/Objective The Director of Pharmacy is responsible for the efficient operation of all NorthShore pharmacies. The Director of Pharmacy will also be responsible for integrating pharmacy services into the patient-centered medical home model at NorthShore Health Centers. The Director establishes standards of quality, productivity, and performance in accordance with NorthShore Health Centers' policies and procedures and the requirements of the Indiana State and Federal regulatory agencies. The Director will adhere to the mission and values of NorthShore Health Centers. Essential Functions Coordinate and Supervise Operations - The Director is responsible for developing, implementing, reviewing and organizing all functions of pharmacy departments including policies and procedures. This includes implementing pharmacy services required by the CMO, CEO, and the Board of Directors. The Director is in charge of supervising or allocating supervision to staff pharmacists for all activities and newly implemented operations in NorthShore's pharmacies. In addition, the Director must ensure each member of the pharmacy team is aware of new protocols and procedures. Develop and Maintain Services in Accordance with Laws/Regulations - The Director is responsible for evaluating and ensuring compliance with federal, state and local laws and regulations, as well as accrediting and regulatory bodies. In addition, hours, days, etc. of NorthShore pharmacies will be established by NorthShore Board of Directors. The Director shall be responsible for having employee coverage for established hours at each pharmacy location. Create and Maintain s - The Director will work with Chief Human Resources Officer in composing s for each position in the pharmacies. The Director will notify the Human Resource Department when updates to the s need to occur or on an annual basis. Each time s are altered with additions or deletions; the Director is responsible for assuring the applicable staff members are made aware of the changes. Complete Performance Evaluations - The Director will oversee the evaluation process of every staff member of the pharmacy during their probationary period, for Pharmacy Technicians, an evaluation will take place at the end of each 30 days, i.e. 30-Day Review, 60-Day Review and at the end of their Introductory ninety (90) day period, and annually thereafter. For professional staff, i.e. Staff Pharmacists, an evaluation will be at the end of their Introductory ninety (90) day probationary period, and annually thereafter. The original performance evaluations will be submitted to Human Resources for filing in the personnel file. Wage increases will be determined by CMO & CEO, with input from The Director. Assist Administration with Annual Budget and Submit Capital Expenditures - The Director will assist in preparation of the annual budget by including operational, expenditures, revenue and allocation of resources; The Director effectively controls the expenditures of departmental resources, analyzes and explains variances and adjusts in accordance with departmental activity. Capital expenditures will be approved by the CMO. Any purchase documents will be submitted to the Accounting department at the Administration building. Select, Orientate, Supervise, and Instruct Departmental Personnel - The Director, with clearance from the CMO, CEO, and Human Resources will select the best candidates for open positions. The Director will perform interviews and inquiries to experience, qualifications, competence, and overall work ethic. New employees will receive new employee orientation training, coordinated through the Human Resource Department. Pharmacy Staff will be made aware of their role in the pharmacy and will be instructed of any Pharmacy policies and procedures by the director. Determining Workload, Delegating Assignments, Monitoring, Scheduling, and Initiating Corrective Actions. The Director is responsible for department staff members' activities throughout the work day and shall delegate assignments as appropriate by matching duties to the person available and with the skills and/or responsibility to accomplish the task. The Director will ensure rotation through the NorthShore Pharmacies to assure everyone is competent in all areas of their job description, and can perform their job duties at all pharmacy locations. The Director sets the expectations, monitors the progress and provides recognition for achieved results. The Director ensures validation of competencies, training and evaluations for staff members within appropriate time frames. Monitoring of the abilities of technicians will be achieved through a series of assigned study areas. The Director is actively involved with pharmacy staffing; develops, recommends and maintains a schedule supporting a sufficient number of staff to provide quality care and services at each pharmacy location. The Director is responsible for ensuring corrective action will be implemented as necessary and when appropriate after consulting with Human Resources to ensure no laws are violated. Perform All Routine Pharmacy Operations as Assigned to Clinical Pharmacy Specialist and Staff Pharmacist - The Director will dispense and perform clinical operations at one of the NorthShore pharmacy locations, in addition to management. Attend Meetings - The Director will attend meetings as requested by the CMO. All other duties as assigned by the CMO or CEO. *These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion. Competencies Planning and strategic foresight Responsible Decision Making Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Role Qualifications Valid Pharmacist license in the State of Indiana CPR Certification Preferred Experience Requirements Three to five years prior Pharmacy management experience Pharmacy Technician Board Certified (PCTB) Certification Minimum Education Requirements Bachelor's Degree from an accredited Pharmacy program which meets the educational requirements to practice as a licensed Pharmacist in the State of Indiana Preferred Education Requirement Doctor of Pharmacy (PharmD) Degree

Summary/Objective The Revenue Cycle Specialist provides leadership, direction, and support for delivering world class results while providing efficiency and effectiveness for the Revenue Cycle operations within the Revenue Cycle function of NorthShore Health Centers. This includes related activities specific to all billing, collections, secondary billing, A/R resolution and cash flow with respect to billing and the accurate presentation and maximization of the Revenue Cycle results. These associates will work closely with all operational areas within NorthShore Health Centers and the NSHC revenue cycle function such as pre-service clearance, financial management reporting, patient satisfaction, Patient Access, coding and the payors to apply new and emerging approaches for the NorthShore Health Centers clinical, administrative, financial and operational areas. Further responsibilities include identifying, analyzing, and resolving all operational issues associated with the internal processing of accounts receivable while insuring annual cash flow. The Revenue Cycle Specialist will actively look for opportunities to maximize revenue throughout the system to transform the patient experience with a focus on improving both the patient experience and satisfaction as well as providing accountability for strategic business units that impact the patient experience and service pillars of the organization. The incumbent will focus on opportunities to maximizing the patient experience and patient revenue by strategically re-engineering the revenue integrity processes to improve the patient experience, increase patient volumes and retain current patients by expanding the services in question. The Revenue Cycle Specialist will exhibit behaviors consistent with the standards for organizational values of NorthShore Health Centers. Demonstrates actions consistent with NorthShore Health Centers “expectations” as duties are performed on a daily basis. Scope of practice includes the following areas: Billing and Collections Revenue Leakage - (Denials, Missing Charges and Payment Variances) Patient Service Call Center Cash Application Guarantor/Self-Pay Collections/Medicaid Eligibility Payor Audits Denial Resolution Essential Functions Establish the parameter of the job in conjunction with NorthShore Health Centers senior management. Independently identify issues, seeks solutions and acts to solve the various issues. The incumbent will be proactive in problem remediation and act with the Manager and Directors knowledge or permission and inform management of actions at a later time. Provides leadership and recommendation to revenue cycle leadership. Responsible for the successful development and implementation of operating and capital budgets, goals, objectives, policies and procedures including monthly review, and analysis. Providing updates and the necessary education, industry benchmarks and best practices to Revenue Cycle management including the respective operational leaders. Provides feedback and updates on a regular and consistent basis concerning current operations. Demonstrates a strong orientation to working with fellow associates in a positive and participative manner, modeling behavior that is consistent with the organization's mission and values. Maintains confidentiality in matters specified by law and hospital policy, especially those relating to information about sensitive patient and/or financial data. Interacts with patients/families, staff, and vendors with a variety of developmental and socio-cultural backgrounds. Maintains professional relationships and convey relevant information to other staff within the facility and applicable agencies. Works closely with other NorthShore Health Centers departments to insure the success of the patient experience and the maximization of patient revenue. Demonstrates positive interpersonal relations in dealing with physicians, patients, patient families, visitors, co-workers, executive staff, hospital volunteers, employers, insurance companies, legal community, legal counsel, and governmental entities. Develops interdependent relationship with other NorthShore Health Centers departments and revenue cycle, as needed. On-going involvement and required participation with respect to industry related groups and functions. Develops in-conjunction with senior management an on-going personal development and succession plan. Participates in the creation of a staff development to more fully develop and internal resources to fulfill long term objectives of the organization. *These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion. Competencies Planning and strategic foresight Responsible Decision Making Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Qualifications Role Qualifications Must be at least 18 years of age Must have reliable transportation Digital literacy Preferred Experience Requirements Minimum of 2 years' relevant experience that includes extensive knowledge of hospital and professional fee revenue cycle or health care finance/operations experience and regulatory requirements as they relate to the revenue cycle, health care operations and the clinical enterprise. Experience preferred within a similar setting of size, volume and organizational structure. Prefer but not required that the individual have significant experience with payors, providers, hospitals and physicians and understand the commensurate requirements for facilitating hospital and professional revenue cycle operations, health care financial operations, revenue management operations, analysis and the corresponding operational activities, financial compliance auditing, accounts receivable resolution, cash flow, billing, revenue enhancement and patient service issues. Minimum Education Requirements High school diploma (or the equivalent) Preferred Education Requirement Bachelor's degree in accounting, finance or management preferred. Health Care Certification including, but not limited to CHAM, CHAA, FHFMA desired. Required Skills Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Proficient with Microsoft Office Suite or related software Physical Requirements While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening/weekend shifts. Work may include hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

As the Community Health Lead, you will oversee, monitor, and coordinate HealthLinc's services addressing barriers to care. The Community Health Lead works collaboratively with internal and external stakeholders, including key practices, to maintain optimal processes and procedures to ensure an excellent level of service and clinical care. This role will work with all staff. JOB RESPONSIBILITIES: Drives performance and manages the implementation of initiatives to support individuals with identified needs and improve health outcomes. Provides Community Health Worker (CHW) services for patients needing resources and care management activities (10% of allocated time). Oversee requirements for assigned grants related to community health initiatives and behavioral health care management activities. Oversee bachelor level interns operationally and clinically in the behavioral health department. Oversee, monitor and evaluate program performance on a continuous basis in collaboration with departments utilizing community health services and/or behavioral health services. Collaborates with operational leadership to oversee model of care for community health initiatives and behavioral health care management. Collaborates with operational leadership to assist in providing support and accountability to CHWs (e.g. onboarding, training, and certification compliance). Collaborate with Outreach and Enrollment team to develop referral partners in each area served by HealthLinc who support areas of patient's needs. Supports assigned team in daily activities, by remaining accessible and knowledgeable about the ongoing challenges within the CHW function. Coordinates services with various healthcare providers and entities to address the needs of eligible members. Escalates missed personal care service appointments to care team for follow-up. Analyzes all available data (e.g., utilization, quality, and claims data) to identify trends such as ALOS (Average Length of Stay), readmissions, and ED (Emergency Department) use; designs, implements, and modifies care management activities accordingly for quality improvement. Identifies on-going educational needs and opportunities for community health initiatives and behavioral health teams and implements targeted orientation and training programs. Operates in a highly matrixed environment, liaising across operational and business teams as well as external vendors. All HealthLinc staff are committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH). Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at Qualifications REQUIRED QUALIFICATIONS: Education/Training High School Diploma or equivalent Certified Community Health Worker (within 180 days of start date) Experience Proven success in leading complex, highly visible projects within a large healthcare provider organization setting preferred Experience providing and coordinating successful community health related services Skills/Job Requirement Strong organizational and time management skills High level of initiative with achieving results Leadership skills within a team environment Excellent written and verbal communication skills Ability to remain flexible and adaptable Travel and valid driver's license Ability to follow HealthLinc policies and procedures Technology Skills Operate a multi-line phone system and other office equipment including printers, fax machines, etc. Basic software skills (Microsoft Office, EHR, online sources, etc.)

Details Summary/Objective Under the direction of the Director of Behavioral Health, the Mental Health Therapist will provide individual and group therapy services for SUD/Addictions, Mental Health Counseling, Family Wellness (Teen These services are implemented to prevent additional behavioral health crises and mitigate adverse health outcomes. The Mental Health Therapist will work on a multi-disciplinary team (Therapist, Psychologist, Psychiatrist, Peer Support, BH Care Coordinator, BH Front Desk, Referral Partners) and utilize NSHC services departments to offer solutions that utilize the whole person approach (BH Integration) to wellness. Working to ensure our patients receive comprehensive care with wrap around services. Essential Functions Complete Behavioral Health Intakes Individual Therapy Individualized Treatment Planning Facilitate Group Therapy Work with a multi-disciplinary team Participate in weekly clinical staffing *These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion. Competencies Ethics Responsible Decision Making Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Role Qualifications Must be professionally licensed (LAC, LSW, LMFT, LCAC, LMHC, LCSW) within the state of IN. Must keep licensure and credentialing up to date Maintain Continued Education Requirements Maintain Personal Education Requirements (Policy updates, Changes to ASAM Criteria, Etc) Preferred Experience Requirements Two years of experience working within a healthcare and behavioral health setting is preferred. (Can Include Internship/Practicum/Clinicals) Minimum Education Requirements Applicants MUST have a Master's Degree in one of the following areas: Social Work Counseling Marriage and Family Therapist Clinical psychology, counseling psychology, or another applied Health Services area of Psychology Preferred Education Requirement Master's degree in social work or mental health counseling Required Skills Excellent interpersonal and communication skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies regarding behavioral health at the FQHC level NextGen Proficient Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Work within a multi-disciplinary team (Psychiatrist, Medical Provider, Psychologist, Therapist, Peer Coach) Excellent verbal and written communication skills Time management and prioritization Proficient with Microsoft Office 365

Summary/Objective The Women's Health Coordinator (WHC) is responsible for coordinating maternal and women's health care to achieve the best possible health results for mothers and newborns. The WHC will help coordinate maternity services, prenatal education programs, gynecological care coordination, addressing social factors, connecting to resources, and hospital coordination. The WHC works closely with the Pediatric Care Coordination team to ensure proper transition of care. Essential Functions Ensures pregnant women are obtaining prenatal care, and consistently making prenatal appointments Performs Non-Stress Test per doctor's orders, monitoring fetal wellbeing Reinforces visit summary instructions from various service providers Assists with referrals to WIC, Maternal/Fetal Medicine, requests for durable medical equipment, etc. Assists in obtaining pre-birth selection forms and entering information into the Indiana State database Obtains initial medical and obstetric history, provides pregnancy related education for prenatal patients Assists patients in making informed decisions regarding family planning options by providing effective education and resources Provides education and resources regarding women's health conditions Assists clinical staff by performing free pregnancy tests, covering lunch/breaks, etc. Keeping open and ongoing communication between patients, their families, and healthcare providers Assists at developing educational classes and programs for at risk pregnant women at NorthShore and our servicing communities Train and educate patients and their families on care coordination, creating SMART goals, available organizational and community services, and self-management techniques Completes proper documentation in patient medical records, as well as productivity managing software Maintain Indiana Child Passenger Safety Technician certification by completing seat safety checks, education and installations Attends staff meeting, department training/meetings, etc. Promote NorthShore services to patients and families and assist with transition of care to the Pediatric Care Coordination team Coordinate access to prenatal care and linkage to services that include medical home health, healthy eating, centering classes, breast feeding classes and other services based on client needs Other related duties assigned by the Care Coordination Manager *These essential functions are a summary of the primary duties and responsibilities of the position and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at the management's discretion. Competencies Planning and strategic foresight Responsible Decision Making Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Qualifications Required Role Qualifications Minimum required education per state of Indiana/HRSA Certified/Registered Medical Assistant Two years of experience working within a healthcare setting Ability to obtain Indiana Child Passenger Safety Technician Certification within 1 year of hire Ability to obtain Neonatal Stress Test Certification within 90 days (about 3 months) of hire Preferred Role Qualifications Registered nurse with valid licensure in the State of Indiana. 1+ year experience as a Registered Nurse in Maternity, Labor and Delivery, OB or related specialty area Bilingual in Spanish Required Skills Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Proficient with Microsoft Office Suite or related software Physical, Visual, and Audible Requirements Physical Requirements Activity Occasionally (1 -33%) Frequently (34-66%) Continuously (67-100%) Sitting x Walking x Standing x Bending x Squatting/Crouching x x Climbing x Kneeling x Twisting/Turning x Hand dexterity/Fine Motor Manipulation x Lifting 0 - 50lbs x Lifting 50+lbs x Carrying 0 - 50lbs x Carrying 50+lbs x Pushing 0 - 300lbs x Visual & Audible Requirements - Employee mark an “x” for “YES” or “NO” Activity Yes No Can see without corrective eyewear Can differentiate colors/see color differences clearly Can hear without hearing assistance I acknowledge that I may be exposed to infectious and contagious diseases. I acknowledge that I may be in contact with patients under a wide variety of circumstances. I acknowledge that I can handle and respond to emergency or crisis situations per NorthShore Health Centers facility plans, protocols, and procedures. I acknowledge that I may occasionally be subject to irregular working hours. I acknowledge that I may be required to wear personal protective equipment (PPE) as necessary. *Reasonable accommodations can be made to enable people with disabilities to perform the essential functions of the job described.

As a Medical Scribe, you will assist the provider during patient care and record information into the electronic medical record. This position documents the visit in real time, freeing up the provider to focus on patient care. the Medical Scribe will gather information for the patient's visit to deliver efficient patient care. JOB RESPONSIBILITIES: Accompany the provider while completing patient examinations, care discussions and procedures. Record information into the electronic health record for patients, in the presence of the provider and as dictated by the provider. Locate and obtain additional information from the patient records, x-rays, recent labs, test results, etc. Assist in the clinic with non-clinical office related tasks. Assist in the efficiency of the clinic flow. Provide excellent customer service and react promptly to patients needs. All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH). Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Qualifications REQUIRED QUALIFICATIONS: Education/Training High School Diploma or equivalent Skills/Job Requirement Strong organizational and time management skills Excellent listening skills Proven ability to work well in a team environment Excellent written and verbal communication skills Ability to follow HealthLinc policies and procedures Technology Skills Operate a multi-line phone system and other office equipment including printers, fax machines, etc. Basic software skills (Microsoft Office, EHR, online sources, etc.)

Summary/Objective Operates radiologic equipment and performs mammography procedures to assist physicians in the diagnosis of disease. Records the outcomes of results and presents the results and patient history to the physician for his or her interpretation. Essential Functions Explains procedures to the patient to reduce anxieties and obtains patient cooperation. Records any relevant medical history. Operates mammographic equipment and adjust it to specific positions and setting based on knowledge of radiographic exposure techniques and protocols. Practices radiation protection techniques by using beam restrictive devices, and patient shielding skills. Follows prescribed safety standards in operating all required equipment. Selects length and intensity of radiation exposure by adjusting equipment on an individual basis. Examines radiographic digital images for image quality. Ensures equipment is in proper working order at all times. Maintain examination rooms and work areas. Orders and stocks all mammography supplies, cleans and maintain mammography equipment. Performs all required technologist QA testing to comply with State requirements/regulations. Complies with all regulatory regulations, including NorthShore Health Centers Policies and Procedures and Indiana State Department of Health regulations. Participates in department specific Quality Assurance programs. Complies with OSHA, universal precautions, and Exposure Control Plan. Maintains patient confidentiality at all times. Processes routine paperwork. Participates in professional development activities and maintains professional affiliations. Prepares all required reports and data pursuant to State requirements. Assists the Radiologist with quality assurance reporting. Attends in-services, meetings, and mandatory trainings as required. Execute verbal and/or written specific assigned tasks requiring similar or lesser skills and abilities some of which are continuing while others are occasional in nature. *These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion. Competencies Planning and strategic foresight Responsible Decision Making Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Qualifications Role Qualifications Degree or certification from an accredited college, university, vocational or technical school for performing diagnostic mammography imaging. Two years' experience in diagnostic imaging is preferred. Current certification with the ARRT. Valid Radiography licensing with the State of Indiana. Current CPR certification. Shows respect and sensitivity for cultural differences, promotes a harassment-free work environment, and is capable of relating to people of diverse age, ethnic, racial, cultural, and socioeconomic backgrounds. Completes all certification processes and required Continuing Education in a timely manner. Preferred Experience Requirements Two years of experience working within a healthcare setting. Minimum Education Requirements Associate's degree in Radiography Preferred Education Requirement Bachelor's degree in Radiography Required Skills Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Proficient with Microsoft Office Suite or related software Physical Requirements While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening/weekend shifts. Work may include hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

Details The Clinical Training Specialist is responsible for overseeing and delivering comprehensive clinical education for Registered Nurses, Medical Assistants, and other clinical support staff across NorthShore Health Centers. This role ensures that high-quality, consistent patient care is supported through effective training and competency development. The specialist partners closely with the clinical operations and quality team to plan, implement, help create, and align training initiatives with the health systems alignment in mind. They collaborate with a diverse network of stakeholders to assess needs, design curriculum, and support staff development across all sites. Educational programming facilitated by this role includes competencies and skills training, emergency preparedness, and continuing education for Certified Medical Assistants, along with additional training as new needs and opportunities arise. Design, carry out, and assess educational programs and practices to provide high-quality, cost-effective clinical training for employees, continually seeking ways to improve and innovate training approaches. Organize, schedule, and lead education related to new employee orientation, annual education, professional development, and other areas as needed, ensuring a smooth and supportive learning experience. Address emerging needs, including urgent issues, by collaborating with leadership, thinking creatively, and developing responsive programming when necessary. Create and maintain a centralized, easy-to-navigate system for managing staff education records to support compliance and efficiency. Provide expert knowledge on staff education principles and practices, including healthcare education, adult learning strategies, and professional practice standards. Develop best-practice education using evidence from literature, national benchmarks, professional organizations, and other credible resources, incorporating new methods when appropriate. Train staff and manage the Vaccines for Children program throughout NorthShore and maintain state compliance needs Develop and implement quality improvement activities related to educational programming, using data to guide decisions and measure impact. Participate in clinical work assignments, as needed, to maintain competency, understand workflow, and anticipate education needs from the front-line perspective. Participate in organizational policy and protocol development, supporting consistency across ambulatory settings and proactively identifying related training needs. Create and deliver clear, concise, executive-level documents and presentations that support decision-making. Identify and evaluate opportunities to create efficiencies across NorthShore Health Centers, recommending improvements that enhance training outcomes and operational flow Regularly request, value, and integrate feedback from stakeholders to continuously strengthen programs and practices. Participate as a member of various standing committees and workgroups related to the role, contributing insights and innovative ideas. *These essential functions are a summary of the primary duties and responsibilities of the position and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion. Strategic Planning and Foresight Clinical Knowledge and Technical Competency Responsible Decision Making Adult Learning and Instructional Design Communication and Presentation Skills Collaboration and Relationship Building Professionalism and Accountability Innovation and Continuous Improvement Adaptability and Resilience Leadership, Teamwork, and Conflict Resolution Work is primarily performed in an office setting, with frequent in-person and telephone interaction with patients, physicians, and other healthcare staff. The role may involve periods of stress, and regular interruptions and ongoing collaboration with others should be expected. Travel within Northshore locations will be occasional for this position. Travel outside of Northshore locations will be rare for this position. Qualifications Required Role Qualifications High School Diploma, Transcripts, or equivalent education based on credentialing Medical Assistant (MA), Licensed Practical Nurse (LPN), Registered Nurse (RN) Basic Life Support (BLS) certified within 2 weeks of hire Minimum of two years of clinical experience in a healthcare setting. Preferred Role Qualifications Two or more years of experience in clinical education, staff training, or instructional roles, particularly with adult learners. Experience in an ambulatory or community health setting, preferably within an FQHC or similar environment. Familiarity with quality improvement methods, such as PDSA cycles, root-cause analysis, or performance metrics. Experience developing training materials, e-learning modules, or competency assessments. Knowledge of state and federal compliance requirements, including Vaccines for Children (VFC), HRSA, and clinical certification standards. Required Skills Strong analytical, critical-thinking, and problem-solving skills. Excellent interpersonal, communication, and customer service skills. Ability to manage multiple priorities, work independently, and adapt to changing needs. Commitment to maintaining confidentiality, professionalism, and high ethical standards. Ability to interpret and apply relevant laws, regulations, and organizational policies. Strong organizational and planning abilities with effective time management. Demonstrated emotional intelligence, professionalism, and composure under pressure. High attention to detail and accuracy. Receptive to feedback and committed to continuous improvement. Ethical judgment and responsible decision-making. Proficient with Microsoft Office Suite or related software Physical, Visual, and Audible Requirements Physical Requirements Activity Occasionally (1 -33%) Frequently (34-66%) Continuously (67-100%) Sitting X Walking X Standing X Bending X Squatting/Crouching X Climbing X Kneeling X Twisting/Turning X Hand dexterity/Fine Motor Manipulation X Lifting 0 - 50lbs X Lifting 50+lbs X Carrying 0 - 50lbs X Carrying 50+lbs X Pushing 0 - 300lbs X Visual & Audible Requirements - Employee mark an “x” for “YES” or “NO” Activity Yes No Can see without corrective eyewear Can differentiate colors/see color differences clearly Can hear without hearing assistance I acknowledge that I may be exposed to infectious and contagious diseases. I acknowledge that I may be in contact with patients under a wide variety of circumstances. I acknowledge that I am able to handle and respond to emergency or crisis situations per NorthShore Health Centers facility plans, protocols, and procedures. I acknowledge that I may occasionally subject to irregular working hours. I acknowledge that I may be required to wear personal protective equipment (PPE) as necessary. *Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the job.

Summary/Objective Under the supervision of the Pharmacist, the Pharmacy Technician helps the Pharmacist provide medication and other health care products to patients. Before accepting the prescription from the patient, the technician verifies all the information on the prescription is present and correct. Technicians perform routine tasks to help prepare the medications, such as entering prescription data into the computer, counting drugs (excluding C-II drugs), and labeling the bottles. The technician also performs administrative duties, such as answering phones, stocking shelves, and operating cash registers and credit/debit card machines. Technicians refer any questions regarding prescriptions, drug information, or health matters to the pharmacist. Essential Functions Ensures all necessary information on the prescription is present: patient first and last name, date of birth, address, and telephone number; un-expired date, drug name, strength or dosage, quantity; and prescribing physician name and signature. Additionally, controlled substances must contain: prescribing physicians DEA number, number of refills and quantity box marked. The patient must show proof of identification and it must be recorded, such as a Driver's License or other acceptable form of I.D. Enter all required data into the computer for new and existing patients. Scan all handwritten prescriptions into the computer after entering all required information, including information needed for a prescription transferred from another pharmacy. Scan the barcode on the label and the drug to verify it is the correct drug before counting or filling the prescription. Count, bottle, and label the medications for each patient. Double count every prescription, even non-controlled substances. Ensure the pharmacist counsels patients regarding any questions, or concerns about medication, etc., whenever a prescription is picked up. If the patient has not had the prescription in the past, the technician will prompt the pharmacist for “new medication counseling”. Use the show and tell process before completing the sale to make sure the patient recognizes the medication in the bottle. Inventory, reordering drugs, stocking shelves, and cleaning duties are shared by all pharmacy staff. Technicians must follow HIPAA guidelines at all times, and are not to release any information about patients, drugs, diseases, or anything confidential to the pharmacy, pharmacist, or any other party that has not been authorized to receive PHI by the patient. Technicians can ONLY release information in connection with a criminal prosecution or proceeding AND to the person to whom the information relates is a party. The Pharmacy will attend NorthShore staff meetings, training meetings, etc., as requested by the Pharmacist/Pharmacy Director. All other duties as assigned by the Pharmacist/Pharmacy Director *These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion. Competencies Planning and strategic foresight Responsible Decision Making Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Qualifications Role Qualifications Must be at least 18 years of age Must have reliable transportation Licensed Pharmacy Technician in the State of Indiana CPR Certification Preferred Experience Requirements Two years of experience working within a healthcare setting. Minimum Education Requirements High School Diploma or equivalent Preferred Education Requirement Bachelor's degree in Pharmacology Required Skills Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Proficient with Microsoft Office Suite or related software Physical Requirements While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening/weekend shifts. Work may include hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.