Medical Office Assistant jobs at Northwell Health

Performs direct patient care under the supervision of a physician or appropriate clinician. Performs related clerical duties supporting operational needs. Responsibilities: Prepares treatment rooms for patient examinations, ensuring cleanliness and availability of appropriate equipment and supplies. Interviews patient to obtain medical information and perform measurement and screening procedures. Prepares patient for examination and treatment. Obtains patient's height, weight, blood pressure, pulse, temperature, head circumference, and other required vital statistics. Records findings in patient medical record and informs clinician of findings. Obtains specimens from patient, as directed by clinician. Collects blood, tissue, or other laboratory specimens. Completes requisitions, labels and routes specimens according to established procedures. Performs electrocardiograms (EKGs), as required. Assists clinician during examination, procedures and treatment, as required. Secures required supplies, tools and equipment for specific procedures. Ensures patient is appropriately draped and positioned. Provides requested instruments to clinician during procedure. Assists in positioning and holding patient, as required. Assists patient after examination, procedure or treatment. Prepares, sterilizes and calibrates equipment. Informs Supervisor of malfunctioning equipment. Strictly adheres to infection control standards in the performance of duties. Performs related clerical duties supporting operational needs. Participates in patient registration, as required. Processes insurance forms, certifications, physician orders, prescriptions, etc. Ensures required patient information and documentation is available in medical records. Schedules and confirms patient appointments. Places, receives and directs phone calls. Files, copies, and distributes documentation, as required. Performs related duties as required Qualifications: High School Diploma or equivalent, required. Successful completion of a six (6) month to one (1) year course in Medical Assisting at an accredited school OR 1- 3 years of medical assistant experience, required. *Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

The Medical Office Assistant RVT offers clinical and medical office support to physicians and surgeons. Assists in patient care and administrative duties necessary to deliver quality patient care. Three to nine months of healthcare experience preferred. Venipuncture and EKG skills required Certificate of Medical Assistant training or equivalent Heartsaver Certification from American Heart Association and/or BCLS Collective bargaining unit: SEIU 1199-MSW Compensation Statement The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $24.68 - $26.82 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. SEIU 1199 at Mount Sinai West, BDG - Nursing Outpatient Department - WST, Mount Sinai West 1.Assists in patient care responsibilities as assigned, which may include: performing venipuncture and/or EKGs, checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring and dressing, as well as collecting and processing specimens and point of care testing, preparing for exam, etc. Assists physicians with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information. 2.Fulfills clerical responsibilities as assigned which may include: sending and receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc. Completing forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately. These responsibilities may be carried out using the electronic medical record (EMR) system or manually as necessary. 3.Enters orders into the electronic medical record (EMR) system or prepares prescription refill requests on behalf of the physician for the review and approval by the ordering physician. 4.Inventories, orders or re-stocks medical supplies as applicable. 5.Provides set-up of examination room and instruments in accordance with proper sterilization techniques established by hospital and infection control policies. 6.Maintains logging system as required for refrigeration of medications, point of care testing, sterilization process, crash cart, point of care testing or others as needed. 7.Checks expiration dates on all medications and medical supplies disposing appropriately as per institution policy. 8.Maintains a safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations. 9.Complies with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infections body fluids, chemical disinfectants, radiation and other hazardous substances. 10.Assists in the maintenance of medical charts (filing, Op Reports, test results, home care forms). 11.May schedule surgeries/procedures or work in conjunction with Surgical Coordinator verifying times with patients; preparing charts, pre-admissions and consent forms. 12.May be required to perform proficient phlebotomy duties. 13.May perform appointment scheduling and registration for patients as well as updating patient demographic and insurance information. 14.May maintain, adjust and confirm patient office schedule. 15.May check and verify and update insurance information utilizing internal or web sources. 16.May perform and verify pre-certification for procedures as necessary. 17.Performs other duties as assigned.

Department/Unit: Physicians Billing Work Shift: Day (United States of America) Salary Range: $38,937.60 - $50,618.88This position is a Medical billing position for a Physician Practice. Providing efficient and timely follow up of delinquent and denied accounts from third party payers is an essential part of this role. This position is responsible for securing revenue for services provided by Physicians of Albany Med by completing appeals, phone calls, and account review. Qualifications: High school diploma or GED is required. AAS degree is preferred. Customer service experience required Experience providing phone-based customer service a plus Proficiency in office software including Excel and Word Proficiency utilizing payer websites Ability to work in a team environment Ability to communicate effectively, both verbally and in writing Ability to Multi-task and handle a fast-paced work environment Demonstrate organizational and interpersonal skills Essential Duties and Responsibilities: Reviews charges and data for accuracy and appeals discrepancies in regards to CPT-4 and ICD-10 codes with Insurance Companies Validate and Correct registration and insurance information, notations, correct claim submission Researches and interprets information to efficiently reconcile accounts Review and understand payer policy guidelines regarding billing Follow internal policies and procedures for accurate account review Meet expected production and quality standards Other related duties as assigned Extensive on the job training is provided for this role to ensure knowledge and skills are sufficient to perform required duties and responsibilities. Hours for this position will be Monday through Friday, days 8:00 am-4:30 pm. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

The Medical Office Assistant offers clinical and medical office support to physicians and surgeons. Assists in patient care and administrative duties necessary to deliver quality patient care. Three to nine months of healthcare experience preferred. Venipuncture and EKG skills required Certificate of Medical Assistant training or equivalent Heartsaver Certification from American Heart Association and/or BCLS Compensation Statement The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $19.49 - $22.79 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. Non-Bargaining Unit, 089 - FPA Operations - ISM, Icahn School of Medicine Assists in patient care responsibilities as assigned, which may include: performing venipuncture and/or EKGs, checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring and dressing, as well as collecting and processing specimens and point of care testing, preparing for exam, etc. Assists physicians with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information. Fulfills clerical responsibilities as assigned which may include: sending and receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc. Completing forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately. These responsibilities may be carried out using the electronic medical record (EMR) system or manually as necessary. Enters orders into the electronic medical record (EMR) system or prepares prescription refill requests on behalf of the physician for the review and approval by the ordering physician. Inventories, orders or re-stocks medical supplies as applicable. Provides set-up of examination room and instruments in accordance with proper sterilization techniques established by hospital and infection control policies. Maintains logging system as required for refrigeration of medications, point of care testing, sterilization process, crash cart, point of care testing or others as needed. Checks expiration dates on all medications and medical supplies disposing appropriately as per institution policy. Maintains a safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations. Complies with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infections body fluids, chemical disinfectants, radiation and other hazardous substances. Assists in the maintenance of medical charts (filing, Op Reports, test results, home care forms). May schedule surgeries/procedures or work in conjunction with Surgical Coordinator verifying times with patients; preparing charts, pre-admissions and consent forms. May be required to perform proficient phlebotomy duties. May perform the functions of medical transcription. May perform appointment scheduling and registration for patients as well as updating patient demographic and insurance information. May maintain, adjust and confirm patient office schedule. May check and verify and update insurance information utilizing internal or web sources. May perform and verify pre-certification for procedures as necessary. Performs other duties as assigned.

Medical Office Assistant-Institute for Advance Medicine-Harlem Health Center-Mount Sinai Morningside-Full Time-Days The Medical Office Assistant offers clinical and medical office support to physicians and surgeons. Assists in patient care and administrative duties necessary to deliver quality patient care. SEIU 1199 at Mount Sinai St. Luke's, BFY - Aids Non Nursing - STL, Mount Sinai St. Luke's Assists in patient care responsibilities as assigned, which may include: performing venipuncture and/or EKGs, checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed. Fulfills clerical responsibilities as assigned which may include: sending and receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc. Completing forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately. Enters orders into the electronic medical record (EMR) system or prepares prescription refill requests on behalf of the physician for the review and approval by the ordering physician. Performs pre-visit planning for scheduling patients as per practice guidelines assuring all visit test/lab work are completed before visit. Pre-visit prep sheets submitted before the end of the day. Retrieves information regarding hospital admission and Emergency Room visits from outside facilities for evaluation by provider for transition of care coordination. Assists at the front desk as needed: answer telephones, register patients, discharge patients, schedule appointments, copy charts, schedule ancillary tests, and follow up on overdue diagnostic test results. Performs other duties as assigned

Department/Unit: HBD - Surgery Urology Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64The Medical Assistant (MA) performs assigned tasks of direct and indirect care in the ambulatory setting to meet the care needs of patients under the direct supervision of a Registered Nurse (RN), Licensed Practical Nurse (LPN), or Licensed Independent Practitioner (LIP). The Medical Assistant participates as a member of the health care team and accepts appropriate delegation from the RN, LPN or LIP in meeting needs of the patient/family. The Medical Assistant performs assigned tasks in accordance with the patient care plan, policies and procedures of the organization and principles of patient-centered care. The Medical Assistant carries out designated activities that are within those functions limited by NYS law to unlicensed health care personnel. Essential Duties and Responsibilities Documents information into patient record in an accurate and timely manner Obtains prior authorizations from insurance companies Generates medical renewals under the supervision of a licensed healthcare provider Assists LPN's with obtaining information for pump/sensor/meter approvals Assists in clinical coverage as needed Adheres to AMC's regulatory compliance issues Float to other locations if needed Other responsibilities as assigned by manager Qualifications High School Diploma/G.E.D. - required Medical office experience - preferred Excellent interpersonal, written and verbal communication skills Ability to work within a team as well as individually Certified Medical Assistant (CMA)-AAMA Upon Hire - required National Certified Medical Assistant (NCMA)-NCTT Upon Hire - required Registered Medical Assistant (RMA)-American Medical Technologists Upon Hire - required Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Patient Engagement Center Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64 This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. The Pre-Service Representative I is responsible for the initial touchpoint of our patient population to provide an exceptional patient experience with assisting in scheduling of services for our Hospital and Practice. This requires ability to work in a high-volume, fast paced environment. Understanding of complex scheduling needs of our patients in an empathetic, compassionate manner is critical. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to collect patient financial obligation pre-services. The Pre-Service Representative I, after one year in the position and based on performance and success in position, has ability to be promoted to Pre-Service Representative II as Career Ladder requirements indicate. Education: * HS Graduate Licensure, Certification & Registration: * None Experience: * 1 - 2 years Winning customer service personality with ability to engage patients and customers via telephone with superior patient experience. * Insurance knowledge, preferred Skills, Knowledge & Abilities: * Proven customer service skill with ability to exceed expectations * Ability to multi-task in stressful and high patient volume unit * Must be able to manage pressure of very tight timeframes to execute task * Ability to learn in classroom, utilizing resources * Ability to maintain composure under pressure * Ability to review information and draw appropriate conclusion * Good judgement and ability to be resourceful to problem solve; escalate issues as needed * Team minded worth ethic * Demonstrated ability interpret patient's insurance benefits and apply the applicable contractual obligations Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Patient Engagement Center Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. The Pre-Service Representative I is responsible for the initial touchpoint of our patient population to provide an exceptional patient experience with assisting in scheduling of services for our Hospital and Practice. This requires ability to work in a high-volume, fast paced environment. Understanding of complex scheduling needs of our patients in an empathetic, compassionate manner is critical. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to collect patient financial obligation pre-services. The Pre-Service Representative I, after one year in the position and based on performance and success in position, has ability to be promoted to Pre-Service Representative II as Career Ladder requirements indicate. Education: HS Graduate Licensure, Certification & Registration: None Experience: 1 - 2 years Winning customer service personality with ability to engage patients and customers via telephone with superior patient experience. Insurance knowledge, preferred Skills, Knowledge & Abilities: Proven customer service skill with ability to exceed expectations Ability to multi-task in stressful and high patient volume unit Must be able to manage pressure of very tight timeframes to execute task Ability to learn in classroom, utilizing resources Ability to maintain composure under pressure Ability to review information and draw appropriate conclusion Good judgement and ability to be resourceful to problem solve; escalate issues as needed Team minded worth ethic Demonstrated ability interpret patient's insurance benefits and apply the applicable contractual obligations Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Otolaryngology Niskayuna Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64Medical Scheduler, Clifton Park ENT Office Work Schedule: Monday - Friday Welcome to Albany Medical Center, providing excellent care to our community each day. We have an exciting opportunity for health care employees or entry level candidates looking to join our Front Office team as a Medical Scheduler. The Medical Scheduler provides advanced clerical support and fosters coordination of functions for effective operation and administration of office functions. Demonstrates a high degree of knowledge and competence in our electronic health record and scheduling system. An ideal candidate must be able to multi-task in a fast-paced environment, both independently and on a team. This is a full-time position (40 hours/week) Monday - Friday during normal business hours of 8:00AM-4:30PM. Position Summary: Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling. Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions. Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow. Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role. Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center. Interact with a diverse patient population. Utilize the electronic medical record to maintain patient records via registration process and scan functionality. Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies. Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned. Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed. Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance company Answer incoming phone calls and direct appropriately to team members Conveys professional image by adhering to the established dress code. Qualifications High School Diploma/G.E.D. - required 2-3 years office experience or one year of related experience in a medical practice - preferred Experience using an electronic health record and Microsoft Office a plus. Excellent customer service skills. Ability to multi-task in a high patient volume unit. Ability to learn and utilize resources. Strong time management skills. Ability to review information and draw appropriate conclusions. Good judgement and ability to problem solve; escalate issues as needed. Strong teamwork skills and work ethic. Salary Range: $16.7881/hr - $23.79/hr Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Otolaryngology Niskayuna Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64 Medical Scheduler, Clifton Park ENT Office Work Schedule: Monday - Friday Welcome to Albany Medical Center, providing excellent care to our community each day. We have an exciting opportunity for health care employees or entry level candidates looking to join our Front Office team as a Medical Scheduler. The Medical Scheduler provides advanced clerical support and fosters coordination of functions for effective operation and administration of office functions. Demonstrates a high degree of knowledge and competence in our electronic health record and scheduling system. An ideal candidate must be able to multi-task in a fast-paced environment, both independently and on a team. This is a full-time position (40 hours/week) Monday - Friday during normal business hours of 8:00AM-4:30PM. Position Summary: * Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling. * Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions. * Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow. * Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role. * Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center. * Interact with a diverse patient population. * Utilize the electronic medical record to maintain patient records via registration process and scan functionality. * Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies. * Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned. * Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed. * Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance company * Answer incoming phone calls and direct appropriately to team members * Conveys professional image by adhering to the established dress code. Qualifications * High School Diploma/G.E.D. - required * 2-3 years office experience or one year of related experience in a medical practice - preferred * Experience using an electronic health record and Microsoft Office a plus. * Excellent customer service skills. * Ability to multi-task in a high patient volume unit. * Ability to learn and utilize resources. * Strong time management skills. * Ability to review information and draw appropriate conclusions. * Good judgement and ability to problem solve; escalate issues as needed. * Strong teamwork skills and work ethic. Salary Range: $16.7881/hr - $23.79/hr Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: HBD - OBGYN Generalist Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64 * Assist all patients that report to the front check in desk. * Greet patients in a prompt, courteous and professional manner. * Interact with a diverse patient population. * Utilize the electronic medical record to maintain patient records via registration process and scan functionality. * Update insurance information, attending appointment, collect patient co-pays and other duties as assigned at the time of patient check-in for scheduled appointments. * Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies. * Schedule follow up appointments and referral as needed when patients check out. * Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies. * Answer incoming phone calls and direct appropriately to team members. * Conveys professional image by adhering to the established dress code. Essential Duties and Responsibilities * Responsible for the registration and scheduling process for complex patients. * Responsible for updating the system with registration, scheduling and insurance information. * Prepares patient disability and out of work / school paperwork. * Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any patient questions. * Ability to work in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow. * Understands the practice and hospital strategic plan. * Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role. * Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center. * Exemplify Albany Med CARES guiding principles. * Is a champion to ensure an optimal patient experience. * Understands and promotes patient and employee safety as our top priority. * Promotes a safe environment and promptly reports issues. * Understands patient safety goals. Qualifications * High School Diploma/G.E.D. - required * 2-3 years of office experience, or one year of related experience in a medical practice - preferred * Experience using an electronic health record and Microsoft Office a plus. * Excellent customer service skills. * Ability to multi-task in a high patient volume unit. * Ability to learn and utilize resources. * Strong time management skills. * Ability to review information and draw appropriate conclusions. * Good judgement and ability to problem solve; escalate issues as needed. * Strong teamwork skills and work ethic. Physical Demands * Standing - Occasionally * Walking - Occasionally * Sitting - Constantly * Lifting - Rarely * Carrying - Rarely * Pushing - Rarely * Pulling - Rarely * Climbing - Rarely * Balancing - Rarely * Stooping - Rarely * Kneeling - Rarely * Crouching - Rarely * Crawling - Rarely * Reaching - Rarely * Handling - Occasionally * Grasping - Occasionally * Feeling - Rarely * Talking - Constantly * Hearing - Constantly * Repetitive Motions - Frequently * Eye/Hand/Foot Coordination - Frequently Working Conditions * Extreme cold - Rarely * Extreme heat - Rarely * Humidity - Rarely * Wet - Rarely * Noise - Occasionally * Hazards - Rarely * Temperature Change - Rarely * Atmospheric Conditions - Rarely * Vibration - Rarely Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Physicians Billing Work Shift: Day (United States of America) Salary Range: $38,937.60 - $50,618.88This position is a Medical billing position for a Physician Practice. Providing efficient and timely follow up of delinquent and denied accounts from third party payers is an essential part of this role. This position is responsible for securing revenue for services provided by Physicians of Albany Med by completing appeals, phone calls, and account review. Qualifications: High school diploma or GED is required. AAS degree is preferred. Customer service experience required Experience providing phone-based customer service a plus Proficiency in office software including Excel and Word Proficiency utilizing payer websites Ability to work in a team environment Ability to communicate effectively, both verbally and in writing Ability to Multi-task and handle a fast-paced work environment Demonstrate organizational and interpersonal skills Essential Duties and Responsibilities: Reviews charges and data for accuracy and appeals discrepancies in regards to CPT-4 and ICD-10 codes with Insurance Companies Validate and Correct registration and insurance information, notations, correct claim submission Researches and interprets information to efficiently reconcile accounts Review and understand payer policy guidelines regarding billing Follow internal policies and procedures for accurate account review Meet expected production and quality standards Other related duties as assigned Extensive on the job training is provided for this role to ensure knowledge and skills are sufficient to perform required duties and responsibilities. Hours for this position will be Monday through Friday, days 8:00 am-4:30 pm. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Physicians Billing Work Shift: Day (United States of America) Salary Range: $38,937.60 - $50,618.88 This position is a Medical billing position for a Physician Practice. Providing efficient and timely follow up of delinquent and denied accounts from third party payers is an essential part of this role. This position is responsible for securing revenue for services provided by Physicians of Albany Med by completing appeals, phone calls, and account review. Qualifications: * High school diploma or GED is required. AAS degree is preferred. * Customer service experience required * Experience providing phone-based customer service a plus * Proficiency in office software including Excel and Word * Proficiency utilizing payer websites * Ability to work in a team environment * Ability to communicate effectively, both verbally and in writing * Ability to Multi-task and handle a fast-paced work environment * Demonstrate organizational and interpersonal skills Essential Duties and Responsibilities: * Reviews charges and data for accuracy and appeals discrepancies in regards to CPT-4 and ICD-10 codes with Insurance Companies * Validate and Correct registration and insurance information, notations, correct claim submission * Researches and interprets information to efficiently reconcile accounts * Review and understand payer policy guidelines regarding billing * Follow internal policies and procedures for accurate account review * Meet expected production and quality standards * Other related duties as assigned Extensive on the job training is provided for this role to ensure knowledge and skills are sufficient to perform required duties and responsibilities. Hours for this position will be Monday through Friday, days 8:00 am-4:30 pm. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Through the performance of a variety of technical and routine tasks, the Medical Clinical Associate contributes to patient care in an ambulatory setting, under the direction and supervision of a Registered Professional Nurse and within the policies of the Department of Nursing and The Mount Sinai Hospital. Collective bargaining unit: SEIU 1199-MSBI Education Requirements High School Diploma/GED with completion of Training Certificate from an approved Medical Assistant certificate course. Certified Medical Assistant preferred. Assists in patient care by performing the following:Obtains and records vital signs. Collects and processes blood, urine, sputum and stool specimens. Reports changes in patient parameters or unusual values to the Registered Professional Nurse or physician. Provides assistance with procedures such as stocking exam rooms with appropriate supplies. Assists in the collection of screening data, i.e., personal data, chief complaints, past, present, family and social history. Collects specimens for selected tests that assist with diagnosis treatment: urine pregnancy tests, throat cultures, and hemocult. Participates with follow-up of abnormal lab data as directed by the Registered Professional Nurse or physician. Applies principles of aseptic technique and infection control, including the use of protective gear. Assists with the procurement of equipment and supplies. Orients patients to ambulatory clinic policies and procedures. Handles all information in accordance with patient confidentiality regulations.Treats patients with empathy and impartiality. Communicates in a courteous and positive manner. Relates positively to patients, family and staff within the organization. Gives verbal reports to designated RNs and/or MDs. Reports all problems to Clinical Nurse Manager. Attends JCAHO and mandatory inservice and educational programs within the department and hospital. Adheres to departmental policies, procedures and practices. Participates actively in unit based interdisciplinary meetings. Participates in projects and programs carried out within the department. Assists with the preparation and maintenance of medical records. Participates in the continuous quality improvement activities of the unit. Assists in the operational functioning of the unit by insuring inventory needs of equipment and supplies. Locates resources and information for patients and family.

The Medical Assistant I provides clinical office support to physicians and surgeons and performs patient care and administrative duties necessary to deliver quality patient care. Focus of tasks include basic rooming of patient, EKGs, Point of Care Testing and EPIC documentation. High School Diploma/GED Completion of a Medical Assistant certificate program BCLS certification Required - Issuing Authority: AHA Non-Bargaining Unit, 913 - North Shore Gen Overhead - OFFS, Mount Sinai Hospital Fulfills patient care responsibilities as assigned which may include: performing venipuncture and/or EKGs, checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring and dressing, as well as collecting and processing specimens and point of care testing, preparing for exam, etc. Assists physicians with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information. Fulfills clerical responsibilities as assigned which may include: sending and receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc. Completing forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately. Enters orders into the electronic medical record EPIC system or prepares prescription refill requests on behalf of the physician for the review and approval by the ordering physician. Inventories, orders or re-stocks medical supplies as applicable. Provides set-up of examination room and instruments in accordance with proper sterilization techniques established by hospital and infection control policies. Checks expiration dates on all medications and medical supplies disposing appropriately as per institution policy. Maintains a safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations. Complies with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infections body fluids, chemical disinfectants, radiation and other hazardous substances. Assists in the maintenance of medical charts. May perform appointment scheduling and registration for patients as well as updating patient demographic and insurance information. May check and verify and update insurance information utilizing internal or web sources. Performs other duties as assigned.

The Medical Assistant Relations Associate is responsible for effectively and efficiently providing patient procedures as ordered by the physician under the guidance of licensed medical staff (LPN, RN, NP or MD). In addition, provides clerical support necessary for efficient and effective functioning of the office. High school diploma or general education diploma (GED). BLS certification or Heart Saver from AHA Licensed/Credentialed as a Phlebotomist or EKG technician preferred Certification as a Medical Assistant or two (2) years relevant work experience preferred. CMA/RMA Required Collective bargaining unit: SEIU 1199-MSBIMG SEIU 1199 at Mount Sinai Beth Israel - DOCS, ABK - Hartsdale Jmp - BIMG, Beth Israel Medical Group 1. Performs EKGs as ordered by the physician 2. Performs lab testing as ordered by the physician 3. Performs PFT as ordered by the physician 4. Admits patient to the exam room and takes vital signs, medical history, medication history and allergy history. Height and weight as indicated 5. Performs quality controls 6. Ensures that the patient referrals are completed and forwarded appropriately 7. Documents appropriately any treatment 8. Documents any telephone contact with the patient 9. Documents in the lab accession log and outside medical testing log as per established procedure 10. Adheres to universal precautions and OSHA Regulations 11. Maintains examination rooms and medical areas in a clean and orderly fashion 12. Registers and transacts patients promptly and accurately using current computer system 13. Updates pertinent patient information, including medical insurance coverage and eligibility 14. Ensures that all patients names appear on daily ledger sheets 15. Schedules patient appointments 16. Retrieves and files medical reports/lab results 17. Processes HMO referrals as requested by Physician, Practice Management, and patients 18. Communicates to Physician all patient emergencies 19. Answers telephones with name and Beth Israel Medical Group office location 20. Takes messages to ensure follow-up on all calls 21. Scans paperwork into the EMR in a timely fashion 22. Balances ledger sheets and accounts for all monies received 23. Has accountability for all aspects of the cash box and the contents within. Notifies Office Administrator or Reimbursement/Front Office Coordinator when change is needed 24. Provides information to other departments as requested 25. Provides assistance with uncovered shifts 26. Confirms appointments 27. Notifies Practice Manager or Office Manager of any problems in the office 28. Notifies Practice Manager or Office Manager when office supplies are needed 29. Calls insurance companies to verify coverage and eligibility 30. Forwards to specialty offices all information pertinent to scheduled appointments; i.e., labs, referrals, ex-rays, etc.

The Offsite Medical Assistant I Provides clinical office support to Physicians & Surgeons and performs patient care and administrative duties necessary to deliver quality patient care. High School Diploma / GED Completion of a Medical Assistant certificate program from an approved school or equivalent training and experience; preferred 2 years of Medical Assistant experience without the certificate program. Certified as Medical Assistant preferred. None but 1-2 years preferred BLS from American Heart Association , M84 - MSD Hewlett OFFS - MSH, Mount Sinai Hospital Fulfills patient care responsibilities as assigned which may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring, dressing, collecting and processing specimens and point of care testing, preparing for exam, etc. Assists physicians with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information. Fulfills clerical responsibilities as assigned which may include: sending and receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc. Completing forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately. These responsibilities may be carried out using the electronic medical record (EMR) system or manually as necessary. Enters orders into the electronic medical record (EMR) system or prepares prescription refill requests on behalf of the physician for the review and approval by the ordering physician. Inventories, orders or re-stocks medical supplies as applicable. Provides set-up of examination room and instruments in accordance with proper sterilization techniques established by hospital and infection control policies. Maintains logging system as required for refrigeration of medications, point of care testing, sterilization process, crash cart, point of care testing or others as needed. Checks expiration dates on all medications and medical supplies disposing appropriately as per institution policy. Maintains a safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations. Complies with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infections body fluids, chemical disinfectants, radiation and other hazardous substances. Assists in the maintenance of medical charts (filing, Op Reports, test results, home care forms). May schedule surgeries/procedures or work in conjunction with Surgical Coordinator verifying times with patients; preparing charts, pre-admissions and consent forms as necessary. May be required to perform proficient phlebotomy duties. May perform appointment scheduling and registration for patients as well as updating patient demographic and insurance information. May maintain, adjust and confirm patient office schedule. May check and verify & update insurance information utilizing internal or web sources. May perform and verify pre-certification for procedures as necessary. Performs other duties as assigned.

Department/Unit: HBD - NSR - Neurosurgery General Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64The Medical Assistant (MA) performs assigned tasks of direct and indirect care in the ambulatory setting to meet the care needs of patients under the direct supervision of a Registered Nurse (RN), Licensed Practical Nurse (LPN), or Licensed Independent Practitioner (LIP). The Medical Assistant participates as a member of the health care team and accepts appropriate delegation from the RN, LPN or LIP in meeting needs of the patient/family. The Medical Assistant performs assigned tasks in accordance with the patient care plan, policies and procedures of the organization and principles of patient-centered care. The Medical Assistant carries out designated activities that are within those functions limited by NYS law to unlicensed health care personnel. Essential Duties and Responsibilities Documents information into patient record in an accurate and timely manner Obtains prior authorizations from insurance companies Generates medical renewals under the supervision of a licensed healthcare provider Assists LPN's with obtaining information for pump/sensor/meter approvals Assists in clinical coverage as needed Adheres to AMC's regulatory compliance issues Other responsibilities as assigned by manager Qualifications High School Diploma/G.E.D. - required 1-3 years Medical office experience - preferred Excellent interpersonal, written and verbal communication skills Ability to work within a team as well as individually Certified Medical Assistant with accreditation by the National Commission for Certifying Agencies (NCCA) Upon Hire - preferred Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands Standing - Constantly Walking - Constantly Sitting - Rarely Lifting - Frequently Carrying - Frequently Pushing - Occasionally Pulling - Occasionally Climbing - Occasionally Balancing - Occasionally Stooping - Frequently Kneeling - Frequently Crouching - Frequently Crawling - Occasionally Reaching - Frequently Handling - Frequently Grasping - Frequently Feeling - Constantly Talking - Constantly Hearing - Constantly Repetitive Motions - Constantly Eye/Hand/Foot Coordination - Constantly Working Conditions Extreme cold - Rarely Extreme heat - Rarely Humidity - Rarely Wet - Rarely Noise - Constantly Hazards - Frequently Temperature Change - Rarely Atmospheric Conditions - Rarely Vibration - Rarely Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Practice Nursing Operations Work Shift: Per Diem (United States of America) Salary Range: $40,495.10 - $52,643.64 The Medical Assistant (MA) performs assigned tasks of direct and indirect care in the ambulatory setting to meet the care needs of patients under the direct supervision of a Registered Nurse (RN), Licensed Practical Nurse (LPN), or Licensed Independent Practitioner (LIP). The Medical Assistant participates as a member of the health care team and accepts appropriate delegation from the RN, LPN or LIP in meeting needs of the patient/family. The Medical Assistant performs assigned tasks in accordance with the patient care plan, policies and procedures of the organization and principles of patient-centered care. The Medical Assistant carries out designated activities that are within those functions limited by NYS law to unlicensed health care personnel. Essential Duties and Responsibilities * Documents information into patient record in an accurate and timely manner * Obtains prior authorizations from insurance companies * Generates medical renewals under the supervision of a licensed healthcare provider * Assists LPN's with obtaining information for pump/sensor/meter approvals * Assists in clinical coverage as needed * Adheres to AMC's regulatory compliance issues * Other responsibilities as assigned by manager Qualifications * High School Diploma/G.E.D. - required * 1-3 years Medical office experience - preferred * Excellent interpersonal, written and verbal communication skills * Ability to work within a team as well as individually * Certified Medical Assistant with accreditation by the National Commission for Certifying Agencies (NCCA) Upon Hire - required Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands * Standing - Constantly * Walking - Constantly * Sitting - Rarely * Lifting - Frequently * Carrying - Frequently * Pushing - Occasionally * Pulling - Occasionally * Climbing - Occasionally * Balancing - Occasionally * Stooping - Frequently * Kneeling - Frequently * Crouching - Frequently * Crawling - Occasionally * Reaching - Frequently * Handling - Frequently * Grasping - Frequently * Feeling - Constantly * Talking - Constantly * Hearing - Constantly * Repetitive Motions - Constantly * Eye/Hand/Foot Coordination - Constantly Working Conditions * Extreme cold - Rarely * Extreme heat - Rarely * Humidity - Rarely * Wet - Rarely * Noise - Constantly * Hazards - Frequently * Temperature Change - Rarely * Atmospheric Conditions - Rarely * Vibration - Rarely Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.