Patient Liaison jobs at Northwell Health - 156 jobs

Department/Unit: Patient Access Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64The Access Service Representative I is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services. Essential Duties and Responsibilities Responsible for accurate patient look up to ensure correct patient is being registered. Responsible for discerning demographic and insurance information to ensure accurate registration Responsible to interpret information received from Insurance Payer regarding patient's eligibility and financial responsibility Responsible for discussing financial obligation of patient and collect via cash, credit card or check Responsible for explaining regulatory forms and answer questions from patient; obtain signatures accordingly Responsible for scanning or managing online form template to maintain the Electronic Health Record Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration. Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow. Functional Competencies Social and Emotional Intelligence Ability to deal with a diverse population including critically injured, mentally disturbed and belligerent Patient centric - customer service Conflict Management Team-oriented support Adaptable to high-stress situation Excellent communication skill Qualifications High School Diploma/G.E.D. - required 1-3 years applicable experience; customer service and strong computer skill - required Hospital or Clinic setting office experience - preferred Proven customer service skill with ability to exceed expectations Ability to multi-task in stressful and high patient volume unit Ability to learn in classroom setting; utilizing resources Ability to remain composed under pressure Ability to review information and draw appropriate conclusion Good judgement and ability to be resourceful to problem solve; escalate issues as needed Team minded worth ethic Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands Standing - Occasionally Walking - Occasionally Sitting - Constantly Talking - Constantly Hearing - Constantly Repetitive Motions - Constantly Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Admitting Operations Work Shift: Night (United States of America) Salary Range: $41,136.28 - $57,590.79 The Patient Access Senior Associate is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to have a financial discussion with patient regarding payment responsibility. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services. Responsibilities: * Responsible for creating encounters in ADT representing service patient is receiving * Responsible to discern demographic and insurance information to ensure and accurate registration * Responsible to interpret information received from Insurance Payer regarding patient's eligibility and financial responsibility * Responsible to discuss financial obligation of patient and collect via cash, credit card or check * Responsible to explain regulatory forms and answer questions from patient; obtain signatures accordingly * Responsible for scanning or managing online form template to maintain the Electronic Health Record * Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration. * Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow. * Responsible for review of services being rendered to ensure the appropriate setting of care has been assigned by the physician's office; if not, physician staff will be advised of the contractual or regulatory expectation warranting a change of setting of care. For example: Inpatient to Outpatient or Inpatient Only requirement * Ability to respond to requests for estimates for service being rendered or expected to be rendered * Contact patient if issues or data missing impeding ability to financially secure encounter. * Responsible for securing encounters with extremely tight timeframes due to late booking of service Qualifications: * HS Diploma, Associates Preferred * CHAA (or acquired within 2 years of hire) * Strong computer skills * 3 - 5 years experience * Hospital or Physician office experience preferred * Strong insurance knowledge regarding payer contract interpretation including Authorization Requirements and Setting of Care * Proven customer service skill with ability to exceed expectations * Ability to multitask in stressful and high patient volume unit; must be able to manage pressure of very tight timeframes to execute task * Ability to learn in classroom setting; utilizing resources * Ability to remain composed under pressure * Ability to review information and draw appropriate conclusion * Good judgement and ability to be resourceful to problem solve; escalate issues as needed * Team minded worth ethic * Demonstrated ability interpret patient's insurance benefits and apply the applicable contractual obligations * Critical thinking ability regarding issues with financially securing payment * Ability to discuss sensitive concepts with patients regarding financial obligations Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Admitting Operations Work Shift: Day (United States of America) Salary Range: $41,136.28 - $57,590.79 The Patient Access Sr. Associate is responsible for knowing all aspects of the 'PASED' position - in the Adult and Pediatric Emergency Department (PASED) is a position that must be able to deal in a 'pressure cooker' environment. The PASED is a hybrid position combining the Patient Access Representative position and the Health Unit Coordinator position. The position includes but is not limited to: rotating between the Adult and Pediatric Emergency Department; being trained and expected to rotate assignments in 6 disciplines with the Emergency Departments. The Patient Access Senior Associate is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to have a financial discussion with patient regarding payment responsibility. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services. Responsibilities: * Responsible for creating encounters in ADT representing service patient is receiving * Responsible to discern demographic and insurance information to ensure and accurate registration * Responsible to interpret information received from Insurance Payer regarding patient's eligibility and financial responsibility * Responsible to discuss financial obligation of patient and collect via cash, credit card or check * Responsible to explain regulatory forms and answer questions from patient; obtain signatures accordingly * Responsible for scanning or managing online form template to maintain the Electronic Health Record * Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration. * Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow. * Responsible for review of services being rendered to ensure the appropriate setting of care has been assigned by the physician's office; if not, physician staff will be advised of the contractual or regulatory expectation warranting a change of setting of care. For example: Inpatient to Outpatient or Inpatient Only requirement * Ability to respond to requests for estimates for service being rendered or expected to be rendered * Contact patient if issues or data missing impeding ability to financially secure encounter. * Responsible for securing encounters with extremely tight timeframes due to late booking of service Qualifications: * HS Diploma, Associates Preferred * CHAA (or acquired within 2 years of hire) * Strong computer skills * 3 - 5 years experience * Hospital or Physician office experience preferred * Strong insurance knowledge regarding payer contract interpretation including Authorization Requirements and Setting of Care * Proven customer service skill with ability to exceed expectations * Ability to multitask in stressful and high patient volume unit; must be able to manage pressure of very tight timeframes to execute task * Ability to learn in classroom setting; utilizing resources * Ability to remain composed under pressure * Ability to review information and draw appropriate conclusion * Good judgement and ability to be resourceful to problem solve; escalate issues as needed * Team minded worth ethic * Demonstrated ability interpret patient's insurance benefits and apply the applicable contractual obligations * Critical thinking ability regarding issues with financially securing payment * Ability to discuss sensitive concepts with patients regarding financial obligations Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Admitting Operations Work Shift: Night (United States of America) Salary Range: $41,136.28 - $57,590.79The Patient Access Senior Associate is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to have a financial discussion with patient regarding payment responsibility. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services. Responsibilities: Responsible for creating encounters in ADT representing service patient is receiving Responsible to discern demographic and insurance information to ensure and accurate registration Responsible to interpret information received from Insurance Payer regarding patient's eligibility and financial responsibility Responsible to discuss financial obligation of patient and collect via cash, credit card or check Responsible to explain regulatory forms and answer questions from patient; obtain signatures accordingly Responsible for scanning or managing online form template to maintain the Electronic Health Record Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration. Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow. Responsible for review of services being rendered to ensure the appropriate setting of care has been assigned by the physician's office; if not, physician staff will be advised of the contractual or regulatory expectation warranting a change of setting of care. For example: Inpatient to Outpatient or Inpatient Only requirement Ability to respond to requests for estimates for service being rendered or expected to be rendered Contact patient if issues or data missing impeding ability to financially secure encounter. Responsible for securing encounters with extremely tight timeframes due to late booking of service Qualifications: HS Diploma, Associates Preferred CHAA (or acquired within 2 years of hire) Strong computer skills 3 - 5 years experience Hospital or Physician office experience preferred Strong insurance knowledge regarding payer contract interpretation including Authorization Requirements and Setting of Care Proven customer service skill with ability to exceed expectations Ability to multitask in stressful and high patient volume unit; must be able to manage pressure of very tight timeframes to execute task Ability to learn in classroom setting; utilizing resources Ability to remain composed under pressure Ability to review information and draw appropriate conclusion Good judgement and ability to be resourceful to problem solve; escalate issues as needed Team minded worth ethic Demonstrated ability interpret patient's insurance benefits and apply the applicable contractual obligations Critical thinking ability regarding issues with financially securing payment Ability to discuss sensitive concepts with patients regarding financial obligations Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Admitting Operations Work Shift: Evening (United States of America) Salary Range: $40,495.10 - $52,643.64 The Patient Access Specialist is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to have a financial discussion with patient regarding payment responsibility. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services. Minimum Qualifications * HS Diploma, Associates Preferred * CHAA (or acquired within 2 years of hire) * Strong computer skills * 3 - 5 years experience * Hospital or Physician office experience preferred * Strong insurance knowledge regarding payer contract interpretation including Authorization Requirements and Setting of Care * Proven customer service skill with ability to exceed expectations * Ability to multi-task in stressful and high patient volume unit; must be able to manage pressure of very tight timeframes to execute task * Ability to learn in classroom setting; utilizing resources * Ability to remain composed under pressure * Ability to review information and draw appropriate conclusion * Good judgement and ability to be resourceful to problem solve; escalate issues as needed * Team minded worth ethic * Demonstrated ability interpret patient's insurance benefits and apply the applicable contractual obligations * Critical thinking ability regarding issues with financially securing payment * Ability to discuss sensitive concepts with patients regarding financial obligations Excellent working knowledge of computer based applications with strong PC/keyboard skills. Demonstrated organizational skills with excellent interpersonal and communication ability. Must be able to push workstation on wheels (WOW) for extended period of time Preferred Qualifications * 3 years front line registration and training experience. * Demonstrated expert knowledge of internal/external registration and billing systems. * Excellent decision making skills with analytical ability and strong attention to detail. * Ability to build confidence, raise skill level and promote a productive work environment Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Admitting Operations Work Shift: Per Diem (United States of America) Salary Range: $40,495.10 - $52,643.64 The Emergency Department Access Specialist I is a position that must be able to deal in a 'pressure cooker' environment. The EDAS I, is a hybrid position combining the Access Representative position and the Health Unit Coordinator position. The position includes but is not limited to rotating positions as needed ~ being trained and expected to rotate assignments in multiple disciplines within the Emergency Departments. The disciplines include: * Triage of walk-in patients - encompasses a quick data collection and entering in ADT System; placing of patient wristband for patient safety; acquiring a regulatory signature on the HIXNY Consent. Additionally, if patient is seen by a provider complete a full registration including General Consent and collection of financial responsibility The Triage role is required to accurately identify patient in the ADT system to ensure correct patient is selected. This is many times problematic; patient does not have identification. * ED Zone Support - includes answering of multi-line (10) telephone and managing all inquiries, transferring of telephone calls; discharging of patients via the patient medical record; verifying all laboratory specimens placed in a hazardous bag for accurate labeling by nurse or provider. * Bedside Registration - Collection of demographic information, insurance, regulatory consent forms and collection of financial responsibility at patient's bedside * EMS Desk - shadow answer EMS Radio (Ambulance Agency calls from the field) and provides a brief description of patient age, complaint, Vital Signs, ambulance agency capture. The EMS Desk role is responsible for the accurate identification of the patient with quite often no identification, EMS inaccuracy of capture of information and management of UNKNOWN Patient policy and procedure. Essential Duties and Responsibilities * Responsible for the accurate patient identification in a highly stressful situation; this responsibility is a Patient Safety measure. * Bedside registration including the need to work from a WOW; collecting patient demographic information; insurance information and obtain signatures for regulatory forms via Document Management/electronic signature; the collection includes Medicare patients collecting the regulatory mandate of the MSPQ information * Responsible for identifying and verifying insurance at bedside; obtaining additional information if No Fault or Worker's Compensation for MVA patients and employee's hurt at work. * Ensure Access' expectations of key clinical measures are executed and timeframes met ie: Chest pain - Door to EKG notification. * Ability to review, assess and assign the appropriate health insurance plan and collect copayment, if applicable at bedside. * Ability to interact effectively with external agency personnel: EMS Agencies, Law Enforcement Agencies and Correction Facilities. * Capture of patient's pharmacy in support of expediate discharge by nurse and physician * Answering multi-line telephone and managing all calls in calm, courteous, respectful manner * Capture brief information via Ambulance Radio including patient description, age, chief complaint and Vital Signs * Managing the ED Patient Tracker and completing the Access Specialists tasks as identified * Laboratory specimen verification and assurance of timely send to laboratory * Responsible to manage daily workflow during scheduled and unscheduled SYSTEM downtimes - following downtime procedures. Responsible for downtime flow in the ED during system downtimes. * Ensure EMTALA Regulations are maintained. * Functional Competencies * Social and Emotional Intelligence * Ability to deal with a diverse population including critically injured, mentally disturbed and belligerent * Patient centric - customer service * Conflict Management * Team-oriented support * Adaptable to high-stress situation * Excellent communication skill Qualifications * High School Diploma/G.E.D. - required * Associate's Degree - preferred * 1-3 years in customer service experience, or a hospital or clinic setting - preferred * Ability to keep composure in a high-stress environment. * Ability to multi-task in stressful and high patient volume unit; must be able to manage pressure of high intensity situations * Good judgement and ability to be resourceful to problem solve; escalate issues as needed * Ability to manage contained blood, urine and other bodily fluids * Ability to handle a multi-line telephone system; paging required * Ability to push 35- 50 lb WOW * Must be able to stand for long periods of time. (Sneakers are permitted) Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands * Standing - Constantly * Walking - Constantly * Sitting - Constantly * Lifting - Rarely * Carrying - Rarely * Pushing - Constantly (35-50lbs) * Pulling - Constantly (35-50lbs) * Climbing - Rarely * Balancing - Rarely * Stooping - Rarely * Kneeling - Rarely * Crouching - Rarely * Crawling - Rarely * Reaching - Rarely * Handling - Occasionally * Grasping - Occasionally * Feeling - Frequently * Talking - Constantly * Hearing - Constantly * Repetitive Motions - Frequently * Eye/Hand/Foot Coordination - Frequently Working Conditions * Extreme cold - Rarely * Extreme heat - Rarely * Humidity - Rarely * Wet - Rarely * Noise - Occasionally * Hazards - Rarely * Temperature Change - Rarely * Atmospheric Conditions - Rarely * Vibration - Rarely Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Patient Access Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64 The Access Service Representative I is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services. Essential Duties and Responsibilities * Responsible for accurate patient look up to ensure correct patient is being registered. * Responsible for discerning demographic and insurance information to ensure accurate registration * Responsible to interpret information received from Insurance Payer regarding patient's eligibility and financial responsibility * Responsible for discussing financial obligation of patient and collect via cash, credit card or check * Responsible for explaining regulatory forms and answer questions from patient; obtain signatures accordingly * Responsible for scanning or managing online form template to maintain the Electronic Health Record * Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration. * Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow. Functional Competencies * Social and Emotional Intelligence * Ability to deal with a diverse population including critically injured, mentally disturbed and belligerent * Patient centric - customer service * Conflict Management * Team-oriented support * Adaptable to high-stress situation * Excellent communication skill Qualifications * High School Diploma/G.E.D. - required * 1-3 years applicable experience; customer service and strong computer skill - required * Hospital or Clinic setting office experience - preferred * Proven customer service skill with ability to exceed expectations * Ability to multi-task in stressful and high patient volume unit * Ability to learn in classroom setting; utilizing resources * Ability to remain composed under pressure * Ability to review information and draw appropriate conclusion * Good judgement and ability to be resourceful to problem solve; escalate issues as needed * Team minded worth ethic Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands * Standing - Occasionally * Walking - Occasionally * Sitting - Constantly * Talking - Constantly * Hearing - Constantly * Repetitive Motions - Constantly Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Admitting Operations Work Shift: ED DIFF_NIGHT (United States of America) Salary Range: $40,495.10 - $52,643.64 The Emergency Department Access Specialist I is a position that must be able to deal in a 'pressure cooker' environment. The EDAS I, is a hybrid position combining the Access Representative position and the Health Unit Coordinator position. The position includes but is not limited to rotating positions as needed ~ being trained and expected to rotate assignments in multiple disciplines within the Emergency Departments. The disciplines include: * Triage of walk-in patients - encompasses a quick data collection and entering in ADT System; placing of patient wristband for patient safety; acquiring a regulatory signature on the HIXNY Consent. Additionally, if patient is seen by a provider complete a full registration including General Consent and collection of financial responsibility The Triage role is required to accurately identify patient in the ADT system to ensure correct patient is selected. This is many times problematic; patient does not have identification. * ED Zone Support - includes answering of multi-line (10) telephone and managing all inquiries, transferring of telephone calls; discharging of patients via the patient medical record; verifying all laboratory specimens placed in a hazardous bag for accurate labeling by nurse or provider. * Bedside Registration - Collection of demographic information, insurance, regulatory consent forms and collection of financial responsibility at patient's bedside * EMS Desk - shadow answer EMS Radio (Ambulance Agency calls from the field) and provides a brief description of patient age, complaint, Vital Signs, ambulance agency capture. The EMS Desk role is responsible for the accurate identification of the patient with quite often no identification, EMS inaccuracy of capture of information and management of UNKNOWN Patient policy and procedure. Essential Duties and Responsibilities * Responsible for the accurate patient identification in a highly stressful situation; this responsibility is a Patient Safety measure. * Bedside registration including the need to work from a WOW; collecting patient demographic information; insurance information and obtain signatures for regulatory forms via Document Management/electronic signature; the collection includes Medicare patients collecting the regulatory mandate of the MSPQ information * Responsible for identifying and verifying insurance at bedside; obtaining additional information if No Fault or Worker's Compensation for MVA patients and employee's hurt at work. * Ensure Access' expectations of key clinical measures are executed and timeframes met ie: Chest pain - Door to EKG notification. * Ability to review, assess and assign the appropriate health insurance plan and collect copayment, if applicable at bedside. * Ability to interact effectively with external agency personnel: EMS Agencies, Law Enforcement Agencies and Correction Facilities. * Capture of patient's pharmacy in support of expediate discharge by nurse and physician * Answering multi-line telephone and managing all calls in calm, courteous, respectful manner * Capture brief information via Ambulance Radio including patient description, age, chief complaint and Vital Signs * Managing the ED Patient Tracker and completing the Access Specialists tasks as identified * Laboratory specimen verification and assurance of timely send to laboratory * Responsible to manage daily workflow during scheduled and unscheduled SYSTEM downtimes - following downtime procedures. Responsible for downtime flow in the ED during system downtimes. * Ensure EMTALA Regulations are maintained. * Functional Competencies * Social and Emotional Intelligence * Ability to deal with a diverse population including critically injured, mentally disturbed and belligerent * Patient centric - customer service * Conflict Management * Team-oriented support * Adaptable to high-stress situation * Excellent communication skill Qualifications * High School Diploma/G.E.D. - required * Associate's Degree - preferred * 1-3 years in customer service experience, or a hospital or clinic setting - preferred * Ability to keep composure in a high-stress environment. * Ability to multi-task in stressful and high patient volume unit; must be able to manage pressure of high intensity situations * Good judgement and ability to be resourceful to problem solve; escalate issues as needed * Ability to manage contained blood, urine and other bodily fluids * Ability to handle a multi-line telephone system; paging required * Ability to push 35- 50 lb WOW * Must be able to stand for long periods of time. (Sneakers are permitted) Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands * Standing - Constantly * Walking - Constantly * Sitting - Constantly * Lifting - Rarely * Carrying - Rarely * Pushing - Constantly (35-50lbs) * Pulling - Constantly (35-50lbs) * Climbing - Rarely * Balancing - Rarely * Stooping - Rarely * Kneeling - Rarely * Crouching - Rarely * Crawling - Rarely * Reaching - Rarely * Handling - Occasionally * Grasping - Occasionally * Feeling - Frequently * Talking - Constantly * Hearing - Constantly * Repetitive Motions - Frequently * Eye/Hand/Foot Coordination - Frequently Working Conditions * Extreme cold - Rarely * Extreme heat - Rarely * Humidity - Rarely * Wet - Rarely * Noise - Occasionally * Hazards - Rarely * Temperature Change - Rarely * Atmospheric Conditions - Rarely * Vibration - Rarely Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Patient Simulation Center Work Shift: Day (United States of America) Salary Range: $0.00 - $0.00The standardized participant must be able to independently, consistently and accurately portray clinical situations. Roles may include patient, family member or health care worker. Portrayals may be specific emotions, behaviors, disease symptoms or physical exam findings. The standardized participant will interact with students in the health care field during simulated encounters designed to enable experiential learning and/or assessment of students' skills. The standardized participant may be asked to assess student behaviors using validated measurement tools and provide verbal as well as written feedback. In addition, the standardized participant will be involved in group training and/or mentorship of entry-level standardized participants. The standardized participant work will be varied. It is part-time, as needed. High school education is required and college preferred. The standardized participant must be able to independently, consistently and accurately portray clinical situations. Roles may include patient, family member or health care worker. Portrayals may be specific emotions, behaviors, disease symptoms or physical exam findings. The standardized participant will interact with students in the health care field during simulated encounters designed to enable experiential learning and/or assessment of students' skills. The standardized participant may be asked to assess student behaviors using validated measurement tools and provide verbal as well as written feedback. In addition, the standardized participant will be involved in group training and/or mentorship of entry-level standardized participants. The standardized participant work will be varied. It is part-time, as needed. High school education is required and college preferred. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Patient Simulation Center Work Shift: Day (United States of America) Salary Range: $0.00 - $0.00 The standardized participant must be able to independently, consistently and accurately portray clinical situations. Roles may include patient, family member or health care worker. Portrayals may be specific emotions, behaviors, disease symptoms or physical exam findings. The standardized participant will interact with students in the health care field during simulated encounters designed to enable experiential learning and/or assessment of students' skills. The standardized participant may be asked to assess student behaviors using validated measurement tools and provide verbal as well as written feedback. In addition, the standardized participant will be involved in group training and/or mentorship of entry-level standardized participants. The standardized participant work will be varied. It is part-time, as needed. High school education is required and college preferred. The standardized participant must be able to independently, consistently and accurately portray clinical situations. Roles may include patient, family member or health care worker. Portrayals may be specific emotions, behaviors, disease symptoms or physical exam findings. The standardized participant will interact with students in the health care field during simulated encounters designed to enable experiential learning and/or assessment of students' skills. The standardized participant may be asked to assess student behaviors using validated measurement tools and provide verbal as well as written feedback. In addition, the standardized participant will be involved in group training and/or mentorship of entry-level standardized participants. The standardized participant work will be varied. It is part-time, as needed. High school education is required and college preferred. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: HBD - Neurology Work Shift: Day (United States of America) Salary Range: $51,755.37 - $77,633.06The Practice Coordinator provides day-to-day management of administrative activity within the division. Responsible for staff supervision, planning, cost center management, program and special-event coordination. Works closely with the Practice Administrator, Practice Manager and the Division/Department heads to establish and maintain an efficient, cohesive and productive work team with the Department/Division assigned. Essential Duties and Responsibilities: Administrative Responsibilities: Compliance with organizational standards, Submission of Payroll, and Utilized problem-solving skills in the day-to-day management of activity in the Division Human Resource Responsibilities: Directly supervises all administrative support staff, Ensures competency of staff, Engages in conflict resolution when necessary, Complies with all Center Wide employment policies, Communication with staff, Hiring Process, Employee Development & Recognition - orientation, signing up for training, and Maintenance of Employee Files Budget Management: Manages divisions operating expenses in accordance with annual budget, Completes check requests, green requisitions, and travel reimbursements in accordance with Center-Wide policies, Enters check requests into Expense database, obtains signatures in accordance with Authority to Act, Tracks physician CME expenditures, and Participates in Monthly P&L review Schedule Management: Monthly, weekly, and daily reconciliation of physician schedules, Physician off-site time, Fills available slots, and Template management Responsible for billing process: Insures all necessary billing information is obtained, Works the open encounter report, MCPG reports, and Completes billing follow-up as requested Patient Satisfaction: Review of NRC data, Ensuring quick patient through put, and Tracks appointment availability and patient access Physician Initiatives: Meaningful Use, and Physician onboarding Qualifications: Associate's Degree - required Bachelor's Degree - preferred 1-3 years in supervision and management of a medical practice - required To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skills, and/or ability required. The skills necessary include financial, analytical, communication and personnel skills. Computer literate in areas of word processing and spread sheet programs. Interpersonal skills are also necessary to form a cohesive team. Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands Standing - Occasionally Walking - Occasionally Sitting - Constantly Lifting - Rarely Carrying - Rarely Pushing - Rarely Pulling - Rarely Climbing - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely Crawling - Rarely Reaching - Rarely Handling - Occasionally Grasping - Occasionally Feeling - Rarely Talking - Constantly Hearing - Constantly Repetitive Motions - Frequently Eye/Hand/Foot Coordination - Frequently Working Conditions Extreme cold - Rarely Extreme heat - Rarely Humidity - Rarely Wet - Rarely Noise - Occasionally Hazards - Rarely Temperature Change - Rarely Atmospheric Conditions - Rarely Vibration - Rarely Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: HBD - Neurology Work Shift: Day (United States of America) Salary Range: $51,755.37 - $77,633.06 The Practice Coordinator provides day-to-day management of administrative activity within the division. Responsible for staff supervision, planning, cost center management, program and special-event coordination. Works closely with the Practice Administrator, Practice Manager and the Division/Department heads to establish and maintain an efficient, cohesive and productive work team with the Department/Division assigned. Essential Duties and Responsibilities: * Administrative Responsibilities: Compliance with organizational standards, Submission of Payroll, and Utilized problem-solving skills in the day-to-day management of activity in the Division * Human Resource Responsibilities: Directly supervises all administrative support staff, Ensures competency of staff, Engages in conflict resolution when necessary, Complies with all Center Wide employment policies, Communication with staff, Hiring Process, Employee Development & Recognition - orientation, signing up for training, and Maintenance of Employee Files * Budget Management: Manages divisions operating expenses in accordance with annual budget, Completes check requests, green requisitions, and travel reimbursements in accordance with Center-Wide policies, Enters check requests into Expense database, obtains signatures in accordance with Authority to Act, Tracks physician CME expenditures, and Participates in Monthly P&L review * Schedule Management: Monthly, weekly, and daily reconciliation of physician schedules, Physician off-site time, Fills available slots, and Template management * Responsible for billing process: Insures all necessary billing information is obtained, Works the open encounter report, MCPG reports, and Completes billing follow-up as requested * Patient Satisfaction: Review of NRC data, Ensuring quick patient through put, and Tracks appointment availability and patient access * Physician Initiatives: Meaningful Use, and Physician onboarding Qualifications: * Associate's Degree - required * Bachelor's Degree - preferred * 1-3 years in supervision and management of a medical practice - required * To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. * The requirements are representative of the knowledge, skills, and/or ability required. * The skills necessary include financial, analytical, communication and personnel skills. * Computer literate in areas of word processing and spread sheet programs. * Interpersonal skills are also necessary to form a cohesive team. * Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands * Standing - Occasionally * Walking - Occasionally * Sitting - Constantly * Lifting - Rarely * Carrying - Rarely * Pushing - Rarely * Pulling - Rarely * Climbing - Rarely * Balancing - Rarely * Stooping - Rarely * Kneeling - Rarely * Crouching - Rarely * Crawling - Rarely * Reaching - Rarely * Handling - Occasionally * Grasping - Occasionally * Feeling - Rarely * Talking - Constantly * Hearing - Constantly * Repetitive Motions - Frequently * Eye/Hand/Foot Coordination - Frequently Working Conditions * Extreme cold - Rarely * Extreme heat - Rarely * Humidity - Rarely * Wet - Rarely * Noise - Occasionally * Hazards - Rarely * Temperature Change - Rarely * Atmospheric Conditions - Rarely * Vibration - Rarely Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Outpatient PM&R Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64Salary Range: $40,495.10 - $52,643.64 Outpatient Therapy is looking for a individual to join our dynamic team in providing excellent customer service to Capital Region patients in a fast paced and positive environment. BASIC FUNCTION The Patient Service Associate is responsible for multiple tasks from front-end customer service to back-end charge entry and insurance verification work. Ability to prioritize work duties, multitask, and work in multiple software programs. Strong organizational and multi-tasking skills. Ability to work independently and prioritize assignments and tasks. Ability to work as part of a team. Ability to accept correction and deal calmly and effectively with high stress situations. Good interpersonal, written, and oral communication skills. Detail oriented, resourceful, and proactive. Ability to maintain strict confidentiality. Professional demeanor and proper telephone etiquette. Basic working knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint). Essential Duties and Responsibilities Responsible for registration and scheduling process for complex patients. Responsible for updating the system with registration, scheduling and insurance information. Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions. Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow. Understands the practice and hospital strategic plan. Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role. Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center. Exemplify Albany Med CARES guiding principles. Is a champion to ensure an optimal patient experience. Understands and promotes patient and employee safety as our top priority. Promotes a safe environment and promptly reports issues. Understands patient safety goals. Qualifications High School Diploma/G.E.D. - required 2-3 years office experience or one year of related experience in a medical practice - preferred Experience using an electronic health record and Microsoft Office a plus. Excellent customer service skills. Ability to multi-task in a high patient volume unit. Ability to learn and utilize resources. Strong time management skills. Ability to review information and draw appropriate conclusions. Good judgement and ability to problem solve; escalate issues as needed. Strong teamwork skills and work ethic. Physical Demands Standing - Occasionally Walking - Occasionally Sitting - Constantly Lifting - Rarely Carrying - Rarely Pushing - Rarely Pulling - Rarely Climbing - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely Crawling - Rarely Reaching - Rarely Handling - Occasionally Grasping - Occasionally Feeling - Rarely Talking - Constantly Hearing - Constantly Repetitive Motions - Frequently Eye/Hand/Foot Coordination - Frequently Working Conditions Extreme cold - Rarely Extreme heat - Rarely Humidity - Rarely Wet - Rarely Noise - Occasionally Hazards - Rarely Temperature Change - Rarely Atmospheric Conditions - Rarely Vibration - Rarely Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: EmUrgent Care - Coxsackie Work Shift: Day (United States of America) Salary Range: $37,440.00 - $48,672.00Patient Service Associate - EmUrgentCare, Per Diem Primary Job Responsibilities: • Assist all patients that report to the front desk • Greet patients in a prompt, courteous and professional manner • Interact with a diverse patient population • Utilize the electronic medical record to maintain patient records via scanning or registration • Attend appointments, collect copayments, and other necessary information at time of check-in • Schedule follow up appointments and referrals as needed (check out) • Answer incoming phone calls and direct appropriately to team members Education • High school diploma or equivalent required. Experience: • No experience required. • Excellent customer service skills preferred • Experience using an electronic health record and Microsoft Office a plus! Competitive Benefits and Perks: • Paid hands-on training • Opportunities for growth within the Albany Medical Center family • Medical Coverage (CDPHP), Dental and Vision plans available • Located on main public transportation lines • Paid Time Off • Tuition Reimbursement • AMC Pension Plan and 403B Retirement About Albany Med Best of the Capital Region Patient Service Associate - EmUrgentCare, Per Diem Join our team and be part of something BIG. Imagine how good it would feel to provide state-of-the-art care to people who need it each day. World-Class specialty care closer to home. Welcome to Albany Medical Center, providing excellent care to our community each day. We have an exciting opportunity for health care employees or entry level candidates looking to join our Front Office team as a Patient Service Associate. An ideal candidate must be able to multi-task in a fast-paced environment, both independently and on a team. This is a per diem position with 36-hour monthly and one 12-hour shift on a weekend requirement. This is an onsite position at multiple EmUrgentCare locations, with some nearby travel required. Primary Job Responsibilities: Assist all patients that report to the front desk Greet patients in a prompt, courteous and professional manner Interact with a diverse patient population Utilize the electronic medical record to maintain patient records via scanning or registration Attend appointments, collect copayments, and other necessary information at time of check-in Schedule follow up appointments and referrals as needed (check out) Answer incoming phone calls and direct appropriately to team members Education High school diploma or equivalent required. Experience: No experience required. Excellent customer service skills preferred Experience using an electronic health record and Microsoft Office a plus! Competitive Benefits and Perks: Paid hands-on training Opportunities for growth within the Albany Medical Center family Medical Coverage (CDPHP), Dental and Vision plans available Located on main public transportation lines Paid Time Off Tuition Reimbursement AMC Pension Plan and 403B Retirement About Albany Med Best of the Capital Region Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: EmUrgent Care - Guilderland Work Shift: Day (United States of America) Salary Range: Patient Service Associate, Guilderland EmUrgentCare Welcome to Albany Medical Center, providing excellent care to our community each day. We have an exciting opportunity for health care employees or entry level candidates looking to join our Front Office team as a Patient Service Associate. An ideal candidate must be able to multi-task in a fast-paced environment, both independently and on a team. This is a full-time position (36 hours/week) structured as three, convenient, 12-hour shifts. This is an onsite position at our Guilderland location, with some reimbursable travel required. Position Summary: Assist all patients that report to the front desk Greet patients in a prompt, courteous and professional manner Interact with a diverse patient population Utilize the electronic medical record to maintain patient records via scanning or registration Attend appointments, collect copayments, and other necessary information at time of check-in Answer incoming phone calls and direct appropriately to team members Qualifications No experience required. Excellent customer service skills preferred Experience using an electronic health record and Microsoft Office a plus! Competitive Benefits and Perks: Paid hands-on training Opportunities for growth within the Albany Medical Center family Paid Time Off Tuition Reimbursement AMC Pension Plan and 403B Retirement Salary Range: $18.00/hr - $23.79/hr Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: EmUrgent Care - Coxsackie Work Shift: Day (United States of America) Salary Range: $37,440.00 - $48,672.00 Patient Service Associate - EmUrgentCare, Per Diem Primary Job Responsibilities: * Assist all patients that report to the front desk * Greet patients in a prompt, courteous and professional manner * Interact with a diverse patient population * Utilize the electronic medical record to maintain patient records via scanning or registration * Attend appointments, collect copayments, and other necessary information at time of check-in * Schedule follow up appointments and referrals as needed (check out) * Answer incoming phone calls and direct appropriately to team members Education * High school diploma or equivalent required. Experience: * No experience required. * Excellent customer service skills preferred * Experience using an electronic health record and Microsoft Office a plus! Competitive Benefits and Perks: * Paid hands-on training * Opportunities for growth within the Albany Medical Center family * Medical Coverage (CDPHP), Dental and Vision plans available * Located on main public transportation lines * Paid Time Off * Tuition Reimbursement * AMC Pension Plan and 403B Retirement About Albany Med Best of the Capital Region Patient Service Associate - EmUrgentCare, Per Diem Join our team and be part of something BIG. Imagine how good it would feel to provide state-of-the-art care to people who need it each day. World-Class specialty care closer to home. Welcome to Albany Medical Center, providing excellent care to our community each day. We have an exciting opportunity for health care employees or entry level candidates looking to join our Front Office team as a Patient Service Associate. An ideal candidate must be able to multi-task in a fast-paced environment, both independently and on a team. This is a per diem position with 36-hour monthly and one 12-hour shift on a weekend requirement. This is an onsite position at multiple EmUrgentCare locations, with some nearby travel required. Primary Job Responsibilities: * Assist all patients that report to the front desk * Greet patients in a prompt, courteous and professional manner * Interact with a diverse patient population * Utilize the electronic medical record to maintain patient records via scanning or registration * Attend appointments, collect copayments, and other necessary information at time of check-in * Schedule follow up appointments and referrals as needed (check out) * Answer incoming phone calls and direct appropriately to team members Education * High school diploma or equivalent required. Experience: * No experience required. * Excellent customer service skills preferred * Experience using an electronic health record and Microsoft Office a plus! Competitive Benefits and Perks: * Paid hands-on training * Opportunities for growth within the Albany Medical Center family * Medical Coverage (CDPHP), Dental and Vision plans available * Located on main public transportation lines * Paid Time Off * Tuition Reimbursement * AMC Pension Plan and 403B Retirement About Albany Med Best of the Capital Region Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Capacity Command Logistic Center Work Shift: Weekend_Night (United States of America) Salary Range: $86,650.99 - $134,309.04 The Logistics Center Patient Flow Specialist is an integral component of the Logistics Center, as they help to manage all aspects of patient flow into, throughout and out of the hospital. The Patient Flow Specialist brings their clinical expertise, leadership experience, professionalism, strong communication skills, ability to utilize and leverage technology and data analytics to make real-time expeditious decisions on patient flow, including but not limited to placement of admissions via all portals of entry, transfers, bed management, and overall throughput. Essential Duties and Responsibilities * Reports up through the Logistics Center. * Manages patient flow into, through, and out of the hospital. * Responsible for patient placement for all admissions through all portals of entry (transfers, ED, OR/PACU, direct). * Responsible for overall bed management. * Monitors and manages capacity. * Facilitates transfers into and across the Albany Med Health System. Facilitates transfers out of the organization. * Facilitates consults. * Uses previous clinical experience and expertise, along with leverage data analytics and technology to make real-time assessments and patient flow decisions expeditiously. * Utilizes strong communication, professionalism and leadership skills to drive access, capacity, efficiency, high quality and safe care for patients. * Manages and mitigates patient flow barriers even prior to them occuring. * Escalates barriers unable to manage/mitigate via chain of command within Logistics Center timely. * Comfortable navigating, entering information into, and extracting information from electronic medical record and technology tools within the Logistics Center. Qualifications * Associate's Degree - required * Bachelor's Degree - preferred * 10+ years Clinical Experience - required * Leadership Experience - preferred * Clinical expertise (High proficiency) * Communication, professionalism, and Leadership skills (High proficiency) * Ability to problem-solve as it relates to patient flow, Bed Management, Capacity Management, Transfer Coordination (High proficiency) * Ability to work within and with large teams (High proficiency) * Utilization and data entry into EMR and technology (High proficiency) * Ability to interpret real-time data to drive decision-making (High proficiency) * RN/MD/DO/MBBS/Paramedic/Case Management/Social Work Prior or Current license/certification - required Physical Demands * Standing - Occasionally * Walking - Occasionally * Sitting - Frequently * Lifting - Rarely * Carrying - Rarely * Pushing - Rarely * Pulling - Rarely * Climbing - Rarely * Balancing - Rarely * Stooping - Rarely * Kneeling - Rarely * Crouching - Rarely * Reaching - Rarely * Handling - Rarely * Grasping - Rarely * Feeling - Rarely * Talking - Constantly * Hearing - Constantly * Repetitive Motions - Occasionally * Eye/Hand/Foot Coordination - Rarely Working Conditions * Noise - Occasionally Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Patient Engagement Center Work Shift: Day (United States of America) Salary Range: $46,220.72 - $64,709.01Salary Range: $18.00 - $28.76 The Patient Engagement Authorization Specialist I (IAS II) The IAS II is responsible for financially securing Ambulatory, Ancillary, Surgical and Procedural services. This includes securing Referral and Authorization. Insurance Verification and Benefit interpretation to discern insurance guidelines are being adhered to. Ability to interact with patients and stakeholders for the successful financial clearance will be critical to be successful in the compliance of authorization and referral guidelines. Position requires ability to work in a high-volume, fast paced environment. Understanding of complex scheduling needs of our patients in an empathetic, compassionate manner is critical. Position is required to use eligibility application and authorization portals to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to collect patient financial obligation pre-services. Education: Associates Degree; Bachelor Degree preferred Licensure, Certification & Registration: CHAA (or acquired within 2 years of hire) Experience: Winning customer service personality with ability to engage patients, provider and provider staff as well as insurance company representatives via telephone with superior patient experience. 3 - 5 years' experience in Hospital or Physician office experience or call center environment, preferred Strong insurance knowledge specific to complex scheduling needs and authorization management Skills, Knowledge & Abilities: Proven customer service skill with ability to exceed expectations Demonstrated knowledge payer authorization requirements Strong attention to detail Ability to multi-task in stressful and high patient volume unit Must be able to manage pressure of very tight timeframes to execute task Ability to learn in classroom, utilizing resources Ability to remain composure under pressure Ability to train and onboard colleague Ability to review information and draw appropriate conclusion Good judgement and ability to be resourceful to problem solve; escalate issues as needed Team minded worth ethic Demonstrated ability interpret patient's insurance benefits and apply the applicable contractual obligations Critical thinking ability regarding issues with financially securing payment Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Performs a complete verification check on all health insurance coverage. Obtains all financial demographic information from the discharge planner for the organization, as well as outside referrals. Demonstrates and promotes service excellence at all times. Job Responsibility + Obtains all financial demographic information from the discharge planner for the organization, as well as outside referrals. + Verifies all required insurance information, including primary payor data. + Notifies Nurses of any change in insurance information, as needed. + Provides information on all insurance coverage and any patient financial responsibility to discharge planner. + Completes all required elements of the insurance verification form. + Enters verified insurance information into computer. + Acts as a liaison between verifications and reimbursement. + Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions. Job Qualification + High School Diploma or equivalent required. + 1-3 years of relevant experience, required. ***Additional Salary Detail** The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity). The salary range for this position is $39290-$59800/year It is Northwell Health's policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.