Northwest Bank jobs in Columbus, OH - 90 jobs

The Commercial Portfolio Manager is responsible for the ongoing monitoring process for the Bank's commercial loans to ensure timely and accurate risk ratings and compliance with credit policy, loan agreements, and applicable banking regulations. This individual contributor position interacts closely with and supports Commercial Banking Relationship Managers, as well as other internal personnel, on commercial credit portfolio monitoring working under limited supervision. Essential Functions Monitor credit performance of individual commercial borrowers ensuring timely escalation or remediation, as appropriate. Responsible for the timeliness and accurate reporting of the commercial portfolio monitoring activities and adherence to credit policies, procedures and thresholds related to financial statement collection, covenant testing, collateral valuation, annual reviews, and delinquencies. Evaluation of risk associated with non-compliance. Engage with customers, regularly, to discuss operating performance and business results including covenant compliance. Gain a thorough understanding of the borrowers' business model and industry trends to effectively evaluate sources of repayment and accurately assign risk rating. Collect and review all pertinent credit and financial information, including but not limited to financial statements, tax returns, due diligence reports, credit bureaus, appraisals, internal credit information, industry research and peer data. Determine the need for more thorough investigation or additional information. Spread financial statements and prepare financial models designed to assess probability of default and loss given default. Document historic and proforma cash flows, covenant calculations, sensitivity analysis, guarantor statement review, and collateral valuation as appropriate. Analyze financial information and related materials to ensure prudent ongoing credit monitoring for the Bank's commercial loan portfolio. Analyses to include an independent credit quality assessment with well-supported risk rating rationale, identification of credit risks and mitigants, industry concerns, market trends, financial trends, and other pertinent credit issues. Identify emerging risks or material changes in customers financial position, including evaluation of compliance with loan agreements. Assist in completion of annual reviews, renewals, interim update memos, covenant calculations and criticized asset reviews. Monitor early warning indicators and other forms of credit surveillance. Present analysis or address questions during credit discussions or presentations. Liaison between Commercial Banking Relationship Managers, Credit Risk, the Underwriting Team and Special Assets to ensure necessary credit approvals are obtained and appropriately documented and loan operating system reflects accurate commercial loan data. Document and track key risk indicators associated with monitoring and control procedures and any applicable thresholds. Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment Complete other duties and special projects as requested by management Education and Experience preferred Bachelor's degree in finance, accounting, business, economics or related 3-5 years of relevant experience in Commercial Lending as a Portfolio Manager, Relationship Manager and/or Credit Officer/Underwriter working with moderate to complex loans and documentation 3-5 years of experience in Commercial Credit or public accounting This position will be performed onsite Monday - Thursday with Friday an optional work from home day. Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

As a member of the audit team, the Audit Officer candidate will be responsible for planning and completing various risk-based internal audits, interacting with various levels of management, assisting with other audit and special projects, and providing leadership and supervision to staff members, all in accordance with the annual audit plan and professional practice standards. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Works under the supervision of the Audit Managers. Provides leadership and limited supervision of staff auditors on audit engagements. Performs assigned work within departmental procedures and professional standards (i.e. International Standards for the Professional Practice of Internal Auditing). Conducts audit testing of assigned areas within established/modified timelines. Establishes or assists in the completion of risk-based audit programs through audit planning processes. Evaluates or assists in the evaluation of the adequacy and effectiveness of the company's internal control processes. Completes assigned audit procedures that test the accuracy and effectiveness of policies, procedures, risk assessments and other documentation. Prepares work papers that record and summarize assigned audit procedures. Completes audit engagement administrative workpapers that finalize the audit for final review and report issuance. Develops and assists to develop recommendation(s) for corrective action/improvement. Drafts audit reports that summarizes the audit process, findings, and recommendations that can be issued to Senior Management. Maintains and adheres to information security and confidentiality requirements. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. High level of analytical abilities and skills. High level of written/verbal communication, interpersonal and relationship building skills. Ability to adapt to corporate-wide systems routinely utilized by internal audit staff. Ability to adapt to change timely, and to multi-task. Possesses basic leadership and supervisory skills. Display personal initiative to foster professional development through formal education and cross training of department functions. Ability to complete multiple tasks while meeting assigned deadlines. Ability to complete and comprehend audit processes such as system documentation walk-through, source documentation, internal control questionnaires, yield analysis, and lead schedules. Ability to execute assigned audit areas including inquiry/observation, substantive procedures, analytical review procedures, attribute testing, and concluding on assigned test work. Ability to utilize information systems hardware and information systems applications. Proficient in Microsoft Office including Word, Excel and Outlook. Bachelor's degree with a preference in Accounting, Finance, or Information Technology; or equivalent combination of an Associate's Degree and three years of Audit (External or Internal) and/or Risk Management work experience. Minimum of 6 years financial experience through public accounting/auditing and/or financial industry experience preferred. Information Technology audit or operational experience preferred. Industry certification (i.e. CIA, CISA, CPA, etc.) preferred.

Responsible for conducting trade review while adhering to regulatory and firm's policies and procedures. Responsible for working independently with minimal supervision. Completes all assigned compliance training timely and maintains professional licenses as required. CUSTOMER SERVICE SKILLS: Must be able to work effectively with a wide variety of departments, managers, staff, clients and auditors. Represents the Company in civic, community and industry functions to network and develop additional business. Ability to evaluate and analyze products and services, and vendors. INTERPERSONAL SKILLS: Ability to exercise independent sound, judgment and discretion and understand when assistance is needed. Strong interpersonal and communication (written and verbal) skills. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsibilities include Principal Review and approval of transactions while adhering to the firm's established policies and procedures. Provides Principal Review and approval on variety of business types: equities, mutual funds, annuities, life insurance, advisory, etc. Maintains product knowledge and assists with the creation of practices and programs as needed. Communicates with registered representatives for any issues regarding transactions. Communicates with Compliance on regulatory best interest or suitability concerns. Provides guidance to registered representatives to resolve escalated issues surrounding trade review. Reviews daily trade blotter for day-to-day broker activity. Reviews outside brokerage accounts. Reviews electronic communications as needed. Other duties may be assigned. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Proficient skills in Word, Excel and Outlook. Associates Degree in Business, Finance, Accounting or related degree preferred. Minimum of three years of experience in the securities industry. Experience and knowledge in Trade Review or Compliance preferred. Knowledge of a broad range of securities and insurance products, FINRA rules, regulations, Securities and Risk Management principles, current economic and market conditions, legislation required. Knowledge of criteria for determining best interest and suitability of proposed purchase of securities/insurance products for each individual client's needs and legal principles of client's capacity/authority to transact business, and the authority of agents, attorneys in fact, executors, administrators and others to transact business on client's behalf required. Series 7 Required Series 63 & 65 or 66 Required Series 24 or ability to obtain series 24 within 90 days of employment required Series 4 and 53 are not required but preferred. (Option to obtain within 180 days of employment) State Insurance license required.

Northwest Bank is seeking a creative, strategic, and detail-oriented Senior Graphic Design Lead to elevate our brand through compelling visual storytelling. This role is responsible for the strategy and execution of high-impact design across digital, print, out-of-home, financial centers, and other experiential formats-ensuring consistency with Northwest's brand identity and voice, For What's Next. As the Senior Graphic Design Lead within the marketing team, you'll manage design direction from concept through production, collaborating closely with internal stakeholders and agency partners at each step. Your work will directly influence customer perception, drive engagement, and support Northwest's strategic objectives. The ideal candidate will offer a portfolio of creative assets which demonstrate cross-channel and data-driven designs which led to measurable business impact. Essential Functions * Serve as the primary design lead, developing assets that visualize our brand identity and foster engaging experiences and business outcomes * Lead design development for integrated campaigns - across print, digital, email, social media, and out-of-home content * Partner with key stakeholders to conceptualize and execute creative that supports brand awareness, product adoption, customer experience, community presence, key events, and other moments that drive value for both customers and the organization * Support the design execution of high-profile brand assets, such as annual reports, signage, internal presentations, and community materials * Develop design layouts and templates which empower the scaled delivery of communications through sales team member networks * Translate customer research and performance data into actionable creative and design strategies * Monitor industry trends to ensure that creative strategies align with evolving customer needs and channel best practices Additional Essential Functions * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelor's Degree Graphic Design, Visual Communications, Marketing or related field Work Experience 6 - 8 years Directly related, progressively responsible work experience 6 - 8 years Experience developing creative assets with Adobe Creative Cloud, Canva or related software 3 - 5 years Experience with branding, typography, color theory, layout, web design, and accessibility standards 3 - 5 years Experience integrating digital and print design strategies Additional Knowledge, Skills and Abilities Subject matter depth and breadth expertise required in developing integrated creative strategies across digital, print, and physical channels Subject matter depth and breadth expertise required in utilizing Adobe Creative Cloud, Canva, or related platforms to develop creative assets Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

The Director of Vendor Risk Management and T&E is responsible for overseeing third-party risk assessments and ensuring compliance with corporate travel and expense policies. This role supports enterprise risk mitigation by evaluating vendor relationships, monitoring contractual obligations, and ensuring adherence to regulatory standards. Additionally, the role manages the end-to-end travel and expense process, including policy enforcement, expense auditing, and system optimization to ensure cost efficiency and employee compliance. Essential Functions • Maintain, develop and execute a holistic third-party risk strategy and roadmap aligned with regulatory standards and industry best practices. • Support regulatory & audit activities- prepare for and respond to regulatory examinations and internal audits; collaborate on risk appetite statements and regulatory reporting • Optimizes third-party risk management by enhancing governance frameworks, streamlining processes, and leveraging technology to improve efficiency Partners with SMEs and business lines to implement best practices, deliver training, monitor key risk indicators, support regulatory exams and audits, and lead deployment of the Governance Risk and Compliance platform for full lifecycle management • Develops dashboard presentations and reports and provide periodic updates to various Risk Committees on the status of the third-party risk management program • Provides appropriate guidance, advice and credible challenge to internal vendor relationship managers and vendors. • Identifies and communicates aggregated vendor risks to business lines throughout the organization. • Updates and documents due diligence tracking with real time status and escalates issues and concerns (e.g., oversight deficiencies, program concerns, and open risk items) • Oversee corporate travel programs, including booking platforms and preferred vendor relationships • Leads and contributes to developing the T&E program within the firm, creating a policy and training support to employees on travel and expense polices Additional Essential Functions • Ensure compliance with Northwest's policies and procedures, and Federal/State regulations • Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency • Work as part of a team • Work with on-site equipment QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelor's Degree Accounting, Business Finance, or related degree Juris Doctor Degree Work Experience 8 - 12 years Banking, Legal, or Regulatory Experience Additional Knowledge, Skills and Abilities Understanding of contracts Experience with regulators and regulatory matters Experience with Risk and Control Self- Assessments Experience with Operational Risk Programs Experience with Information Security and IT management Able to communicate effectively to senior leadership Experience with the oversight of Risk and Control Self-Assessment (RCSA) activities Evaluating completeness of identified risks and controls, and assessment of adhering to program requirements Knowledge and experience with operational risk management framework Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

We are growing in Columbus! The Commercial Banking Market Executive is responsible for leading and coaching a team of relationship managers to grow portfolio of C&I banking relationships through the addition of new clients and the expansion of existing relationships. The Commercial Banking Market Executive will provide oversight, guidance, advice and support to relationship managers as needed to ensure adherence to corporate policy and risk parameters, appropriate loan structure/pricing, cross-sale penetration and prospect conversion. Essential Functions Develop new and expand existing commercial banking relationships and partnerships with branches, treasury management, trust and investments to promote additional business opportunities and profitability for Northwest Prospect actively and successfully bringing in new relationships to Northwest Achieve and exceed budget goals as assigned to Region Actively participate in community and professional networking events Develop meaningful “Centers of Influence” relationships Encourage clients and their employees to maintain their personal banking at Northwest Establish market sales and 1 on 1 coaching meetings to promote best practices and help win business Engage with various product partners on a regular basis to discuss cross sell opportunities and referrals to expand and deepen client relationships Work closely with Credit Administration, Loan Review, Special Assets, and Senior Management in providing feedback on the condition of loan portfolio Manage a commercial loan portfolio Develop close working relationship with Portfolio Management Team Leader and develop new and expand existing commercial banking relationships Make loan presentations and recommendations to Credit, team leaders, and senior line of business managers as required Partner with credit and portfolio management to ensure annual reviews and line of credit renewals are completed on a timely basis Ensure noncredit clients have appropriate treasury management and other related commercial services and risk ratings are appropriate As required, collect on delinquent accounts Analyze financial statements and related credit material to assess risk on a continuous basis in conjunction with Portfolio Management Complete loan closings in conjunction with Portfolio Management Ensure all credit files include current financial statements, agency reports, etc. in partnership with Portfolio Management, compliance with Northwest policies and procedures, and compliance with Federal and State regulations Participate in continued sales, product and credit training Maintain a working knowledge of all treasury management services Complete all required Compliance training in a timely basis Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment Complete special projects as assigned Education, Experience and Skills Bachelor's Degree in Business, Accounting, Finance, Economics, or Marketing More than 15 years of commercial lending experience Experience managing a sales team Experience consistently delivering strong sales performance and exceeding goals Comprehensive knowledge and understanding of commercial lending, loan servicing, and credit and non-credit products Strong negotiating skills in terms, loan structure, and pricing. Commercial credit and sales training from a banking organization or equivalent preferred. #LI-EK1 Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

The Director of Enterprise Technology Program Management role will lead and oversee the Northwest Bank's technology transformation initiatives, with the CRM implementation as a key program under its purview. This role will be responsible for driving the successful execution of enterprise-wide technology programs, ensuring alignment with business objectives, regulatory requirements, and customer-centric innovation. The ideal candidate is a seasoned program leader with a proven track record in enterprise technology transformation, large-scale program management, and stakeholder engagement in financial services. Essential Functions * Develop and execute the bank's technology program management strategy, ensuring alignment with business goals and digital transformation initiatives. * Oversee a portfolio of enterprise technology programs, including but not limited to CRM implementation, data modernization, cloud migration, and core banking enhancements. * Provide strategic leadership for the bank's CRM transformation initiative, ensuring seamless integration with existing banking systems and alignment with customer engagement strategies * Establish governance frameworks, methodologies, and best practices for enterprise-wide technology project execution. * Work closely with executive leadership, business unit heads, and technology teams to align enterprise technology programs with strategic objectives * Drive cross-functional collaboration to break down silos and foster a culture of digital innovation and transformation. * Lead change management efforts, ensuring smooth adoption of new technologies across the organization. * Act as a key liaison between business stakeholders, IT teams, and third-party vendors, ensuring CRM capabilities enhance operational efficiency and customer experience. Additional Essential Functions * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment Safety and Health for those without supervisory duties * Abide by the rules of the safety and loss prevention program * Perform work tasks in a safe manner * Report any and all injuries to supervisor * Know what to do in case of an emergency QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelor's Degree Technology, Business, or a related field Master's Degree Technology, Business, or a related field Work Experience 6 - 8 years enterprise technology program management, IT strategy, or digital transformation in the financial services sector. 6 - 8 years Proven experience managing large-scale technology implementations, including CRM, cloud, data platforms, and core banking systems. General Employee Knowledge, Skills, and Abilities * Ability to establish effective working relationships among team members and participate in solving problems and making decisions * Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written * Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information * Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information * Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

The Credit Workout Officer II is responsible for performing a variety of duties including meeting with borrowers, evaluating management teams, and business plans to determine whether to retain or exit credit. Essential Functions Ensure integrity of loan documentation Review loan documents for perfection of collateral Analyze financial statements Identify and resolve problems / issues Record all agreements and conversations Prepare correspondence and documentation with regards to workout plan Discuss grades and workout procedures Issue demands letters Monitor collection activity, and bankruptcies Obtain judgments Establish Workout plans Report agreed payment terms and plans Locate collateral / inspection Coordinate foreclosures Partner with loan officers Prepare for litigation Coordinate sale of acquired assets / with appropriate staff, liquidation of assets and sales, and legal plan action with counsel Order appraisals Initiate Charge-offs / write downs Prepare reviews on workout loans, and quarterly workout updates Familiarity with & knowledge of the SBA Standard Operating Procedures (SOP). Liquidation of SBA 7 & 504 Loans Participate in quarterly SAG Watch Calls and preparation of CRIT Forms Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment Education and Experience preferred Bachelor's degree in business, accounting, finance or related 3-5 years of experience related to commercial lending including special assets, loan review, credit and / or lending Ability to analyze data related to bankruptcy, foreclosure, and repossession This position will be performed onsite Monday - Thursday with Friday an option work from home day. Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

The payment areas include ACH, Wire and other real time payment channels. The payment areas handle processing of payment receipt and delivery for all customers. The primary responsibilities include handling the flow of transactions and work to ensure proper and timely posting of payments. The payment area strives to provide excellent internal and external customer support for existing consumer and business accounts. The Payments Associate performs a variety of routine daily tasks including processing payment transactions, reviewing reports, and assisting with reconciliation duties. Responsible for providing internal customer support to all branches, treasury management, corporate banking, and lending personnel concerning questions in regards to payment processing. This position must work collaboratively with all departments within the organization. CUSTOMER SERVICE SKILLS: Willingness to provide a level of service which will clearly differentiate us from our competitors. INTERPERSONAL SKILLS: Professional demeanor in appearance, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner. Ability to communicate effectively with customers or employees in writing, in person, or via telephone. Ability to handle workload pressure and deadlines. Ability to work independently. Ability to maintain confidentiality. Team player with a positive outlook. Must be detail oriented and have good organizational skills. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provides customer service via phone, mail, and email for payment processing. Works in a queue based environment and handles the tasks as received. Reviews and processes payment requests, maintenance, research, and customer or banking center initiated requests through various payment processing systems. Performs transactions within associated compliance requirements. Analyzes transactional risk and reasonableness in accordance with bank guidelines. If any concern, escalate to management. Other job duties and/or responsibilities assigned with or without prior notice. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Demonstrated proficiency in basic computer applications such as Microsoft Office. Knowledge of FIS IBS Insight and payment processing applications preferred. Ability to learn payment processing systems. High school diploma or general education degree (GED) required. Associate's Degree in Business, Finance, or Accounting preferred. Customer Service and administrative experience required with payment or bank operations experience preferred.

The Senior Business Intelligence Developer is a senior-level developer and thought partner responsible for architecting cross-functional reporting solutions, defining dashboard standards, and shaping enterprise-wide BI strategy. This role leads complex dashboard projects, partners with business and data leadership, and ensures the alignment of visual reporting to strategic goals. It combines deep technical skill with user-centered design and acts as a mentor and standards-setter across the BI community. ESSENTIAL FUNCTION: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. ESSENTIAL DUTIES AND RESPONSIBILITIES: Business Engagement & Impact Leads stakeholder engagements to scope, prioritize, and deliver enterprise dashboards. Frames dashboards around decision-making, transparency, and business alignment. Guides departments in defining strategic KPIs and connecting them to visual outputs. Shapes analytic narratives for senior audiences using interactive and visual storytelling techniques. Technical Execution Designs enterprise-level dashboards with custom drill paths, parameterization, and dynamic filtering. Integrates usage telemetry, embedded BI elements, and complex semantic logic. Manages dashboard performance tuning, metadata integration, and reusability layers. Builds components that scale across domains while retaining contextual clarity. Collaboration & Enablement Provides mentorship and peer review for team members and cross functional partners. Develops documentation standards, dashboard libraries, and reusable visual components. Partners with Enterprise Data Science and Enterprise Business Data Analyst colleagues to create joint analytics solutions. Represents the Business Intelligence team in governance, tooling, and roadmap planning sessions. Platform & Strategy Alignment Collaborates with platform and governance teams on semantic layer evolution and metric standardization. Identifies and addresses gaps in metadata, access models, and dashboard usability. Supports self-service enablement through guided navigation and embedded training. Drives strategic alignment between visual reporting tools and platform strategy. Ethics & Responsible AI Advocates for visual integrity, responsible framing, and ethical storytelling. Challenges misuse or misinterpretation of metrics in high-impact settings. Leads with transparency and long-term usability in mind. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OTHER QUALIFICATIONS: Expertise in multiple BI platforms and advanced SQL fluency. Track record of delivering enterprise-scale reporting solutions. Proficiency in Microsoft Office Products including Excel, PowerPoint and Word. SUPERVISORY RESPONSIBILITIES: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in information systems, business, or analytics-related field, required. Master degree, preferred Minimum five years experience in BI development or equivalent analytics work, required.

Northwest Bank is a trusted financial institution committed to relationship-driven growth and innovative solutions in commercial real estate finance. Our CRE team partners with developers, investors, and businesses to deliver tailored financing solutions across construction, permanent loans, and syndicated transactions. This internship program is designed to provide hands-on experience in CRE banking and prepare future professionals for careers in real estate finance. Position Summary: Northwest Bank is seeking a motivated and detail-oriented Commercial Real Estate Intern to support our CRE Banking team. This role offers exposure to underwriting, portfolio management, market research, and financial analysis within a dynamic real estate lending environment. The intern will assist in data input, reporting, and ad hoc projects that help drive strategic decisions for the CRE business. Key Responsibilities: Assist in underwriting support, including gathering financial statements, rent rolls, and market data for loan analysis. Support portfolio management by updating covenant tracking, monitoring property performance, and preparing risk reports. Conduct market research on real estate trends, comparable sales, and absorption rates to inform credit decisions. Perform data analysis and input into internal systems for pipeline tracking and loan monitoring. Prepare ad hoc reporting for the Executive Director to support business strategy and performance reviews. Collaborate with team members on special projects related to credit policy, capital markets, and competitive analysis. Assist in creating presentation materials for internal committees and external partners Qualifications: Currently pursuing a Bachelor's degree in Finance, Real Estate, Economics, Business, or a related field. Strong interest in commercial real estate finance, underwriting, and market analysis. Excellent analytical and research skills with attention to detail. Proficiency in Microsoft Excel and PowerPoint; strong understanding of Excel and financial modeling experience preferred. Ability to manage multiple tasks and maintain confidentiality. What You'll Gain Hands-on experience in CRE underwriting and portfolio management. Exposure to real-world deal structuring and market analysis. Mentorship from senior CRE banking professionals. Opportunities to contribute to strategic projects and gain insight into capital markets. Networking and potential for future employment in commercial real estate finance. Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

As the Director of Executive Compensation within Northwest's Human Resources department, this individual will report to the Chief People Officer (CPO) and work with a team of HR professionals in a fast-paced and dynamic work environment. The role will deliver effective solutions and advice to the CPO, as well as Executive Leadership of the business on aspects related to executive compensation within Northwest's total rewards programs. Essential Functions * Advise the CPO and management on all executive, equity incentive and non-employee director compensation matters, including but not limited to latest market practice, regulatory changes, proxy changes/enhancements. * Co-Lead (with the CPO) planning, preparation, and distribution of meeting materials for C-Suite executives and the Compensation Committee of the Board of Directors * Manage the administration of the stock plans, prepare information for participants, prepare reports, conduct analyses and manage equity related projects in addition to preparing Compensation Committee meeting materials and proxy materials * Monitor executive compensation and equity regulations and collaborate with legal, accounting and tax departments to ensure compliance with all regulations and laws * Gather and help prepare relevant regulatory filings and reporting information such as the CD&A section of the proxy statement, Form 8-Ks, etc. * Monitor and recommend design enhancements to executive pay programs where market and regulatory environment may deem necessary to remain competitive or compliant * Process equity award activities including grants, agreements, vesting, exercises, terminations, ESPP enrollments and purchases, etc. * Assist in the analysis and administration of long-term incentive programs, including budgeting and planning, tracking, modeling and delivery * Serve as primary contact for internal and external audit partners for executive compensation and equity related inquiries * Provide analytical support for the design and administration of firmwide incentive and executive compensation programs * Assist in strategic initiatives across the Compensation team, including M&A and special incentives, and other ad hoc key initiatives that may require cross coordination within Compensation and across HR * Research, gather, and synthesize business-level and firm-level performance data in support of Northwest's pay-for-performance philosophy * Analyze financial metrics, stock price performance, and executive pay including equity. * Proactively liaise with partners in Finance, Strategy, Legal, HR, IR, External Compensation Consultant, and other functions as needed. * Liaise with incentive plan participants/executives around compensation with clear and confident communication, both written and verbal. * Assist with ad hoc executive compensation related inquiries, including preparing exhibits, charts, graphs, and tables. * Become a "super-user" with the Compensation System * Conduct audits and reconciliations * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment Education and Experience preferred * Bachelor's degree * 6-8 years of executive compensation experience required. Preferably in banking, financial services, and/or consulting. * Strong analytical, research, and problem-solving skills. * Strong project management, planning, organizational, and time management skills * Discretion in dealing with confidential information and senior level leaders * Able to deal with complex financial/compensation data, work independently and meet tight deadlines combined with high degree of accuracy and attention to detail. * Self-starter that thrives in a team-oriented environment and can balance competing deadlines. * Advanced proficiency with MS Office (Excel, PowerPoint, Outlook, Word). This position is based onsite Monday - Thursday with Friday as an optional work from home day. Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

The Executive Director, Financial Center Experience and Enablement, will support Northwest Bank's consumer business by managing the branch experience for employees and customers. This is a high profile, strategic role responsible for shaping the future operating model and workforce design for the optimal customer experience in our more than 150 financial centers across a four-state footprint. The span of accountability includes the roll out of a universal banking strategy or equivalent, training and sales enablement programs, role optimization, and overall choreography of the client experience in Northwest's financial center network. This role will influence policy and procedure, technology decisions, incentive structures, career framework and self-service strategies in close collaboration with market leaders. Essential Functions • Design, implement, and manage in collaboration with market leadership the future in-branch experience and operating model; establish effective choreography that can be scaled beginning with new expansion markets • Create and/or update existing training and sales enablement resources; establish a well-organized and efficient process to build branch associate skills and capabilities • Establish an optimized staffing strategy inclusive of universal bankers, execute a multi-year rollout while ensuring we continue to engage our employees and provide a high level of hospitality to our customers • In collaboration with human resources, establish career and job profiles for financial center associates, including roles and responsibilities to drive optimal client experience and sales • Influence and coordinate with operations and technology partners to ensure financial centers are equipped with effective hardware, software, CRM, and client experience solutions • Build training and enablement strategies and programs, including a new Northwest academy for new hires and current associates for ongoing training and development in the financial centers • Develop and execute strategies to shift from transaction to sales-enabled while strengthening our performance-based culture • Establish KPI's to monitor transformation progress as well as operational project plans • Evaluate and recommend enhancements to policies and procedures to increase efficiency, improve client and employee experience. • Advocate for and recommend enhancements to servicing, enrollment, and CRM systems to better serve the overall organization across business units • Manage the orchestration of key changes and initiatives impacting the financial center network, acting as a gatekeeper to help financial centers manage obligations, new initiatives, campaigns, and flow of information from stakeholders • Manage a team of training and sale enablement professionals to effectively deliver the consumer bank's network experience objectives. • Ensure financial center vision and strategy is aligned with an omni-channel approach with digital and contact center capabilities • Recommend improvements to internal communications sites to ensure financial centers are well equipped and knowledgeable of product features, services, and campaigns. • Support out of branch strategies for bank at work, student banking, and mobile branches Additional Essential Functions • Ensure compliance with Northwest's policies and procedures, and Federal/State regulations • Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency • Work as part of a team • Work with on-site equipment Additional Responsibilities • Cross-Functional Collaboration: • The role will work closely with teams across the organization, including: • District and Regional Directors • Operations • Executive Leadership Team • Marketing • Human Resources • Finance • Risk Management QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelor's Degree A degree or coursework in business, leadership, marketing, or communication is preferred Work Experience More than 15 years in consumer banking, preferably in a financial center setting as district or market leader with deep knowledge of financial center sales, roles, processes, and operations 12 - 15 years Experience with a universal banker staffing model, support systems, and financial center choreography operating under a universal model. 12 - 15 years Large bank experience a plus, specifically within a retail banking branch eco-system with understanding of roles, responsibilities, and functions. Additional Knowledge, Skills and Abilities • Knowledge of financial center compensation and incentive models; ability to influence and provide strategic insight to effectively improve production • Motivational, engaging, and highly effective in communicating change, objectives, and strategy to large numbers of associates • Excellent project management and cross-functional collaboration skills • Person must be able to create content on demand in a range of styles and voices while observing hard deadlines, and have a proven record of program development and project management • Person needs to have a proven record of strong interpersonal skills-this position requires substantial interaction with bank representatives at all levels, including senior management. The ability to communicate persuasively, both orally and in writing, with other managers, staff and market leaders • Capable of translating complex analysis into compelling narratives to advocate for technology, process, and experience enhancements • Career oriented, passionate about serving customers and communities Competencies Strategist Forward looking/thinking (growth mindset) Influencer- ability to understand the political environment and manage Comfortable in communicating, at multiple level Courageous and curious leadership (look at the unknowns) Project Management Organizational and prioritization skills Presentation Skills Various exposure and experience with various Retail Banking technology Adaptability/ the ability to pivot Management and development of people Executive presence - read the room and ability to pivot Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

The SBA Underwriter III role supports the Commercial and Small Business Banking lines of business. This position functions as a credit resource who engages in eligibility determination, recommends appropriate loan structures, analyzes financials/projections and underwrites facility for a wide range of business credits while maintaining appropriate service level agreement. This position underwrites more complex credits and may coach and mentor junior underwriters. The ideal candidate will help us grow the line of business through thoughtful efficiency recommendations and will become a trusted resource for the SBA sales team. Essential Functions * Efficiently and thoroughly determine the credit worthiness of new SBA loan requests and risk ratings for annual reviews * SBA loan decision authority under the Dual Loan Approval Authority matrix structure * Disseminate Northwest's and SBA credit risk appetite to lenders and team partners in their assigned regions * Engage in monitoring of all SBA credit-related portfolio trends, and banking rules and regulations applicable to SBA loan portfolio * Review and decision SBA credit requests, annual reviews and portfolio monitoring / management up to designated joint lending authority * Determine the appropriate level of credit underwriting and due diligence to appropriately characterize the risk profile of each credit * Identify credit strengths, weaknesses, and mitigating factors * Engage in pre-flight reviews of credits * Determine eligibility requirements based on SBA SOP * Meet or exceed established service level expectations * Review term sheets and commitment letters prior to issuance to customers * Prepare and present updates as needed to senior leadership * Support the Bank in developing understanding of SBA eligibility and processes within the organization * Support training across organization as needs arise * Ensure complete data integrity in origination and annual review process and ensuring that loan requests are accurately and completely presented * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment Education + Experience * Bachelor's degree in accounting or finance related degree preferred * 5-6 years of experience in SBA lending or credit administration including credit analysis, portfolio management, loan review and/or special assets with a focus on SBA required * Experience with and knowledge of SBA eligibility required * Experience with and knowledge of USDA programs preferred * Experience as a Commercial Loan Officer preferred #LI-EK1 Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

The HRIS Analyst on the Workday Team supports Workday processes and configuration, with a concentration on various HCM skus. Key responsibilities will be leading requirements gathering, regression testing, and configuring business process changes in support of our internal HR teams. Other various projects may include integrating both internal Northwest Bank software and third-party vendors with Workday to help build and maintain a first in class employee experience. This role will also be responsible for data analysis, driving process improvements, analyzing system configurations, and supporting our various internal teams. Responsibilities: · Testing and release lead for Workday releases that impact all HR modules including weekly Workday service releases and semi-annual Workday feature releases) · Partner within HR Teams to request changes and regression test system configurations · Proactively recommend process improvements to further automate and enhance both the manager and employee experiences within Workday · Analyze Workday Help data to identify impacts to our team and make recommendations on resolution and root cause analysis · Develop and maintain custom reports, dashboards, and data feeds to various internal stakeholders · Create, test, and maintain business processes that impact organizational changes · Proactively test and improve current HR business processes to ensure accuracy and drive automation within the HR team · Point of contact for production support for Workday questions or issue management · Develop and maintain a cross-functional network within Northwest Bank to ensure both company and department goals are met through system automation · Other projects or assignments as needed Basic Qualifications: · Bachelor's Degree or Workday experience · At least 3+ years of Workday experience, data analytics, or related experience Preferred Qualifications: · Bachelor's Degree in Information Technology, Data Analytics, Business Analysis, Accounting, Statistics, Business Administration, Economics, or Finance · Workday Pro Certification · 5+ years of experience working with Microsoft Office Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

The Small Business Banker II services a wide variety of business loans including commercial and industrial loans, SBA, and commercial real estate while working as part of a team with branches, credit, and product partners. This position develops meaningful relationships and engages in cross- selling credit and noncredit products as appropriate. Essential Functions: * Develop new and expanding existing small business relationships * Consistently achieve 8-12% year over year net balance sheet growth on an annual basis depending upon market conditions and regional budget assignment * Develop partnerships with Branch Managers, Treasury Management Advisors, Merchant Services and Trust and Investment Advisors to promote additional business opportunities and profitability for Northwest * Call on potential or existing customers to develop new business as well as retain existing business with companies with revenues generally less than $10 million * Engages in joint-calling activity with branch partners at a regular frequency * Works to promote cross-sell behaviors personally and within assigned branch territory * Interview applicants to develop information concerning their financial needs and repayment ability in order to assess acceptable level of risk * Follow current loans to ensure complete compliance with terms * Proactively keep abreast of industry trends * 25% of calls prospecting new clients and relationships * Achieve and exceed budget goals as assigned by Region * Actively participate in community affairs * Encourage clients to maintain their personal banking at Northwest * Prepare electronic loan applications for submission to Credit * Make loan presentations and recommendations to Credit, team leaders and senior line of business managers as required * Partner with credit to ensure annual reviews and line of credit renewals are completed on a timely basis * Ensure noncredit clients have appropriate treasury management, merchant services and other related commercial services * Ensure risk ratings are appropriate based on your knowledge of the client * As required, collect on delinquent accounts * Analyze financial statements and related credit material to assess risk on a continuous basis * Complete loan closings as required * Provide credit information and references for internal review as requested * Ensure all credit files include current financial statements, agency reports, etc. * Participate in continued sales and credit training * Complete all required Compliance training in a timely basis * Ensure compliance with all Regulatory requirements * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Qualifications: * Bachelor's Degree Business, Accounting, Finance, Economics, or Marketing preferred * 5 - 6 years Business Banking/Branch Management experience with intensive Business Focus required * Knowledge of all cash management services * Knowledge of credit, SBA (Express, SBA 7a, and SBA 504), and noncredit services and products * Knowledge of merchant services #LI-MM1 Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

The Executive Director of Consumer & Marketing Analytics will lead a unified analytics function that supports Northwest Bank's consumer and marketing strategies. This role will harness internal and external data to drive profitable growth, optimize customer experiences and inform strategic decisions across pricing, segmentation, staffing, and marketing investment. As a key member of the leadership team, this individual will serve as a strategic partner to business lines, marketing, finance and technology, ensuring data-driven insights are translated into actionable outcomes. Essential Functions * Strategic Analytics & Insights * Develop and deploy advanced analytics to support deposit pricing, customer segmentation and marketing ROI. * Influence the creation of data models and insights that drive customer acquisition, retention and deepening across consumer, small business, and wealth segments. * Build repeatable analytical processes to evaluate product usage, customer behaviors and profitability. * Marketing Effectiveness & Research * Refresh methodologies to measure the impact of marketing investments on brand growth and business outcomes. * Conduct and integrate primary and secondary market research to inform product, brand and customer experience strategies. * Present insights through compelling storytelling and data visualization to executive stakeholders. * Voice of the Customer (VoC) & Customer Experience Leadership * Oversee the strategic design and execution of VoC research studies that support the bank's customer experience (CX) practice. * Partner closely with the bank's customer experience leader, who is accountable for leveraging VoC insights to shape and drive CX strategy. * Ensure VoC research is methodologically sound and aligned with enterprise priorities, delivering actionable insights to internal stakeholders. * Operational Optimization * Build and manage staffing models to optimize sales and service across financial centers, wealth management, and contact centers. * Collaborate with HR and sales leadership to redesign incentive plans and goal-setting frameworks. * Influence financial center location decisions using economic, demographic, and competitive data. * Data Strategy & Governance * Partner with the Chief Data Officer and IT to advance the bank's long-term data strategy, infrastructure, and governance. * Serve as a key influencer of the marketing technology stack, including analytics platforms, customer data platforms, and automation tools. * Collaborate with the data team to design and implement a householding solution that enhances customer analytics, segmentation, and personalized engagement. * Leadership & Collaboration * Lead a cross-functional analytics team and foster a culture of data-driven decision-making. * Collaborate with Marketing, Finance, Technology, and Business Line leaders to align analytics with strategic priorities. * Act as a thought leader in analytics, representing Northwest Bank at industry forums and conferences. Additional Essential Functions * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment Safety and Health for those without supervisory duties * Abide by the rules of the safety and loss prevention program * Perform work tasks in a safe manner * Report any and all injuries to supervisor * Know what to do in case of an emergency QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelor's Degree Data Science, Applied Mathematics, Marketing Analytics Master's Degree Work Experience More than 15 years In advance analytics, marketing measurement, and strategic decision support, preferably in financial services 8 - 12 years Expertise in SQL, SAS, Tableau, Power BI, and other analytics tools 8 - 12 years Deposit pricing, elasticity modeling, and marketing attribution Executive Knowledge, Skills, and Abilities * Ability to develop and implement an organizational vision which integrates key strategic goals, priorities, values, and other factors * Ability to balance change and continuity - to continually strive to improve customer service and program performance, to create a work environment that encourages creative thinking, and to maintain focus, intensity and persistence, even under adversity * Ability to design and implement strategies which maximize employee potential and foster high ethical standards in meeting the Northwest's vision, mission, and goals * Ability to make timely and effective decisions and produce results through strategic planning and the implementation and evaluation of programs and policies * Ability to acquire and administer human, financial, material, and information resources in a manner which instills public trust and accomplishes Northwest's mission, and to use new technology to enhance decision making * Ability to explain, advocate and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally * Ability to develop an expansive professional network with other organizations * Knowledge of key national and industry policies and economic, political, and social trends that affect Northwest; Understands near-term and long-range plans and determines how best to be positioned to achieve a competitive business advantage Additional Knowledge, Skills and Abilities Be skilled in SQL, SAS, Microsoft Power BI, Tableau, and other advanced analytic tools and methodologies; expertise in data structures Possess a proven record of strong interpersonal skills - this position requires substantial interaction with bank representatives at all levels, including senior management. The ability to communicate persuasively, both orally and in writing Translating complex analyses into compelling narratives to advocate for marketing spend, product enhancements, staffing optimization, and to drive critical initiatives forward Possess excellent project management and cross-functional collaboration skills by working closely with teams across the organization, including Marketing, Information Technology, Executive Leadership Team, Network leaders and sales team members, Finance, and Human Resources Possess an understanding of consumer deposit pricing, elasticity, and economic factors impacting consumer behavior and bank profitability Large bank experience a plus, specifically managing demands of multiple stakeholders and collaborating across marketing, technology, product, risk management, and lines of business A degree or coursework in computational mathematics, data science, or applied math would be beneficial Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

The Mortgage Banker is responsible originating high-quality mortgage and equity loans, while providing excellent service to borrowers and referral sources. This individual also cross-sells bank products and services, while participating as an active member of regional teams. Essential Functions Originate permanent conventional and FHA/VA/RD residential mortgage loans, with purposes of purchase, refinance and construction for the centralized channel (Internet, phone, LOS/CRM referrals), home equity loans and lines of credit for the centralized channel (Internet, phone, LOS/CRM referrals), and obtain appropriate financial and credit data to properly disclose and analyze level of risk Assist with borrower communication for construction loan overflow Manage mortgage activity according to bank strategies Interview borrowers to initiate complete, accurate and timely loan applications and disclosures Meet timelines associated with regulatory disclosures Work with processing center to streamline the process from application to closing Maintain thorough knowledge of core lending products and rate/fee structure, thorough knowledge of loan origination system, and working knowledge of related systems Understand borrower needs and recommending appropriate loan products Comply to investor, insurer, and bank policies and procedures Understand and comply with mortgage industry regulations, including the Qualified Mortgage, Dodd-Frank, Home Mortgage Disclosure Act, Fair Credit Reporting Act, the Real Estate Settlement Procedures Act, the Community Reinvestment Act, Mortgage Disclosure Improvement Act, Truth-in-Lending laws, etc. Keep informed of changing rules and regulations, and local real estate and economic trends and developments that may affect loan quality or production Exercise good credit judgment to decision loans within the Retail Loan Policy and individual loan authority limits Ensure loan decisions and recommendations are based on accurate information Manage confidential and sensitive information appropriately Respond to Quality Control reviews in a timely manner Monitor and understand performance of individual portfolio Pro-actively call on abandoned mortgage online applications Respond to online requests for contact via Northwest website Maintain thorough knowledge of all Northwest products and services and actively recommending cross-selling opportunities, and of competitor products and recommending enhancements to NWSB products Promote and maintain a favorable image for the Bank, and customer loyalty by providing superior service to each customer and referral source Work cooperatively with referral sources and mortgage production staff Project professional image that inspires confidence and trust Manage flexible schedule to meet customer needs Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment Qualifications Bachelor's Degree in related subject preferred Registration with NMLSR and annual renewal Registering with the Registry and maintain registration Obtaining a unique identifier through the Registry Providing MLO unique identifiers to consumers Upon Hire required 3 - 5 years lending/banking experience, knowledge of secondary market and regulatory guidelines, customer service and sales experience preferred Ability to analyze financial data The base salary plus commission for this position is generally $65,000-$72,000 per year. Actual pay is based on various factors including but not limited to the successful candidate's experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available. #LI-MM1 Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

This position is responsible for the collection of past due accounts on all title and other asset loans, controlling delinquency, protecting Company assets, mitigating Company losses, developing customer relations in order to secure payment, working with forced place insurance, requesting repossession or charge off per Company policy, and making appropriate judgment credit decisions. This position is eligible for a shift differential. Essential Functions * Comply with Company policy and procedure * Comply with federal and state regulations * Develop use of Signature, collection system, and Nautilus * Develop use of phone software systems * Identify and resolve Branch office collection issues * Prepare loan modification and repayment plans * Recommend accounts to repossession * Recommend accounts for charge-off * Prepare and analyze departmental reports * Meet departmental service standards * Coordinate collection efforts with offices * Review documentation for data integrity * Ensure appropriate modifications, extensions, renewals, deferrals, and re-ages * Analyze delinquent account records * Update records of past due accounts * Attempt to obtain quality right party contact with borrower and co-borrower * Attempt to obtain voluntary payment of debt * Confirm location of vehicle and condition * Advise on related laws, regulations, policies, and procedures * Negotiate appropriate payment agreements * Monitor payment progress effectively * Maximize methods of skip tracing * Identify and refer accounts requiring legal action * Ensure timely collections efforts * Assist borrowers with forced place insurance * Mitigate losses to the Company * Coordinate efforts with commercial collections (Loss Mitigation Department) * Coordinate with acquisition coordinator to repossess titled asset * Coordinate with recovery department for judgments as needed * Coordinate with impound, law enforcement, and insurance companies as needed * Coordinate with Bankruptcy Specialist * Coordinate collections with Branch Offices * Make appropriate credit judgment decisions * Pacify non-cooperative customers * Recommend improvements to procedures * Recommend fee-generating alternatives * Recommend service / delivery enhancements * Analyze / investigate to resolve questionable payments or charges * Attempt to out-perform delinquency expectations * Minimize departmental non-payroll costs * Manage personal workload/workflow * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment Education + Experience preferred * High school diploma or equivalent * 3-5 years of customer service / administrative experience Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.