Northwest Community Credit Union CEO and leadership

John D. Iglesias is a President and Chief Executive Officer at Northwest Community Credit Union and is based in United States.

Cheryl Crow has provided leadership and lending expertise to financial institutions her whole career. She currently serves as Chief Credit Officer at Northwest Community Credit Union (NWCU), where she has been since 2018. Other roles have included Director of Business Lending at NWCU, and Commercial Real Estate Team Leader - Sr. Vice President at Pacific Continental Bank (PCB) in Eugene. Prior to the 15 years she spent at PCB, she was in lending in Texas and Tennessee.

Cheryl earned her bachelor's degree from the University of Oregon and an MBA from the University of Texas. She has served on numerous non-profit boards and committees over her career including St Vincent de Paul, Red Cross, and NEDCO.

Growing up in Eugene, she is an avid Duck fan. She enjoys travel, hiking, and cooking with her family.

Ken Santos is a Chief Risk Officer at Northwest Community Credit Union.

A visionary and performance-driven Information Technology Executive. Transformational manager and key member of technology leadership team, with a successful track record of aligning business strategy and technology to deliver strategic IT initiatives that improve processes, systems, and profitability. Exceptional communication, negotiation, and presentation skills. Influencer with the ability to build robust and mutually beneficial business relationships at all levels. Highly adept at translating complex technical details into audience-appropriate terminology.

♦ Extensive experience building, developing, and leading high-performing, geographically diverse IT teams.

♦ 20+ years of Leadership and Technology Delivery, Driving Customer/User Success Outcomes, Technology Management, Systems Analysis, Enterprise Architecture - Design & Integration, Technical Administration, Software Engineering, Governance, Compliance, and Business Development. Managing Multiple, Concurrent High Impact Technology Applications, Projects, and Recovery Processes for multiple industry verticals.

♦ Wide-ranging experience successfully interacting with key stakeholders including boards of directors, executive leadership, and line management regarding technical transformations and the strategies and approaches needed to optimize business performance.

♦ Successful negotiation of complex business and technical solutions, internal and external SLA’s, building strong relationships with stakeholders and vendors.

♦ Extensive experience conceptualizing and executing full-lifecycle projects and programs from planning to completion. Able to proactively identify and mitigate gaps and other project risks, as well as operate as a facilitator of risks, issues, and change control/management processes.

♦ Passion for creating vision, setting course, and aligning people, technology, processes, and relationships to deliver operational excellence.

CORE COMPETENCIES

★ Enterprise IT Leadership

★ Operations Management

★ IT Strategy / Implementation

★ Large-Scale Global Infrastructure

★ Roadmaps / Process Improvement

★ KPIs / Metrics / Monitoring

★ Data-Driven Solutions

★ Project / Program Management

★ Agile Team Building / Development

★ Performance Management

★ Risk ID / Mitigation / Management

★ Network / Information Security

★ Digital Innovations

★ Business Strategy / Advisement

★ Ecommerce / Internet Technologies

★ Agile Methodologies

★ Customer Success Initiatives

★ Contracts / Negotiations

★ Cross-Functional Collaboration

★ Financial / Budget Management

★ Vendor / Stakeholder Relationships

Jan Griffin is a Chief Experience Officer at Northwest Community Credit Union.