Northwest Texas Healthcare System jobs - 28 jobs

Current Employees: If you are currently employed at SOMC please log into UKG Pro to use the internal application process." Department: Health Information Management Shift/schedule: Full Time (40 hrs/wk), Remote Works under the supervision of the HIM Manager (Operations & Auditing). The primary function of the HIM Coder - Professional is to code and charge medical office visits for professional claims. Must be able to review and edit charges in Meditech as well as review leveling criteria for E/M charging accuracy, charge for procedures and other billable services provided in the clinic/office setting. Must be able to code ICD-10 diagnoses and CPT codes while ensuring they are assigned correctly and sequenced appropriately. Must apply HCC/risk coding concepts to ensure the appropriate risk score is assigned to each patient. Must understand the basic ICD-10 diagnosis and CPT procedure coding rules and guidelines. Performs other duties as assigned. QUALIFICATIONS Education: * High School Diploma or successful completion of an equivalent High School Exam Required * Successful completion of the HIM Coder - Professional/HCC competency exam within 6 months of hire required * Successful completion of medical terminology course required * Successful completion of an anatomy and physiology course preferred * Successful completion of a formal coding training program preferred Licensure: * Professional Coder certification (CPC, CCS-P, RHIA or RHIT) through AHIMA or AAPC by May 3, 2026 -or- within 1 year of hire required Experience: * Two years of coding and charging experience required, -or- successful completion of an accredited coding course. * HCC/Risk Adjusted Coding experience preferred JOB SPECIFIC DUTIES AND PERFORMANCE EXPECTATIONS The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Confirms, verifies and adds charges as necessary for reimbursable high dollar supplies and ensures that documentation supports the charges captured on professional claims. 2. Determines sequence of diagnoses according to set guidelines for professional coding, including HCC coding guidelines and determines E/M level based on published criteria, accuracy of CPT procedure codes and other services provided in the professional office. 3. Understands the human anatomy, physiology, pharmacology and medical terminology to assure coding and charging accuracy on professional claims. 4. Assigns and abstracts codes from outpatient orders and electronic records to HDM after confirming the validity of the code in the code finder as well as reviewing confirmed test results for the most accurate code assignment. 5. Assists with denial management of professional denial that are coding or charging related. 6. Maintains productivity and quality standards as set per work type comparable to national averages and benchmarks. 7. Maintains a passing score on the annual HIM 'professional' coding competency test at 80% or higher that includes HCC coding rules and guidelines. 8. Assists in Meditech ambulatory registrations. 9. Performs other duties as assigned. Thank you for your interest in Southern Ohio Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status Southern Ohio Medical Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity, or expression, genetic information, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status or any other basis under the law.

About the job Welcome to Montage Health where we provide exceptional care, at every stage of life! We have an inclusive culture where people are respected, engaged and empowered to do their best every day for our patients. We currently have an exciting career opportunity for a Sr. Business Intelligence Developer with healthcare industry experience to join our team. Position Overview Individuals in this position will design, develop and deploy data analytic solutions to a diverse array of stakeholders across the enterprise. As a Business Intelligence Developer, you will collaborate with our team of skilled developers to implement BI reports, dashboards and other forms of analytics solutions designed to gain new insights, while upholding best practices and standards. You will play a key role in our mission of converting data into actionable insights. Responsibilities: Coordinate with various business teams, subject matter experts, or external entities to translate business requirements into coherent Business Intelligence (BI) reports, and dashboards in Tableau, PowerBI, SSRS Create data models, ERD and data flow diagrams as needed Build functional data marts for in-depth analytics by stakeholders Perform data analysis and ad-hoc queries to support business decision-making Implement best practices to ensure data quality and data integrity Maintain and extend Epic Caboodle platform and develop custom Caboodle data modeling components Understand complex logic and solve data issues by coming up with sound technical solutions Support implementation of enterprise data standards and master data management standards Assist with data governance initiatives in the areas of data quality, data security, metadata management, and MDM Actively contribute to all aspects of the data project lifecycle including request intake and acknowledgment, project estimation, time-tracking, and prioritization of tasks Assist with identification, development and validation of data sources Contribute to the department's short-term and long-term strategic plan Make appropriate recommendations on management of data extraction, and analysis Maintain knowledge of the current regulations and technologies related to data management Be an exemplary team player with excellent collaboration skills Exhibit outstanding customer service skills with stakeholders Perform other duties as required or assigned Experience 7+ years of proven experience in database development, BI reporting Strong analytical, technical, and troubleshooting skills Ability to assess requirements from multiple sources and find innovative technical solutions Solid understanding on creating content to display Epic data from Clarity and Caboodle Experience working with ETL reporting tools Experience with Microsoft BI stack Sound knowledge of healthcare and health plan workflows Ability to work in a complex environment Ability to be organized and proficient at tracking tasks, defining next steps, and following project plans Advanced knowledge of SQL, including window functions and common table expressions Sound knowledge of data ETL concepts, processes, and tools such as MS SSIS, ADF Advanced knowledge of database and data warehousing concepts, including data lakes, relational and dimensional database design concepts, and data modeling practices Familiarity with Agile project management methods such as SCRUM, Lean, and/or Kanban Expert knowledge of Tableau, PowerBI, and dynamic data visualization tools Advanced knowledge of healthcare data structures, workflows, and concepts, from Electronic Health Record systems like Epic Education Bachelor's degree in a technical, scientific, and/or healthcare discipline; or equivalent work experience Licensure/Certifications Epic Clarity-Caboodle Development certifications are preferred Additional Information Hours: Must be able to accommodate pacific time zone hours Location: Remote Equal Opportunity Employer Salary Range (based on years of applicable experience) $117,832 to $157,601 #LI-RL1 Assigned Work Hours: Full-time (Exempt) Position Type: Regular Pay Range (based on years of applicable experience): $56.65 to $75.77

At St. Luke's, Infusion Authorization Specialists are a pivotal role that involves extensive interaction with various internal and external stakeholders. These subject matter experts engage with insurance companies, third-party payers, prescription benefit management companies, governmental peer review organizations, and referring physicians' offices. This is a remote position that will require 8-12 weeks training in Boise, Idaho. Shift details: Monday-Friday 8:30am-5pm What you can expect from this role: obtaining insurance prior authorizations for episode-based infusion treatment referrals primarily administered in SLHS non-oncology infusion centers providing clear and effective communication to guide providers, patients, and insurance companies through the authorization process. This includes multitasking and communicating via Microsoft Teams, Outlook, and Epic working proficiently in various insurance portals to submit prior authorizations, perform benefits investigations, and follow up on submission statuses. other duties as assigned Minimum Qualifications for this Role: Education: High School Diploma or Equivalent At least three (3) years of healthcare experience, specifically in one or more of the following areas: authorization, billing, registration, financial advocacy, or home infusion authorizations. Must live in Idaho, Arizona, Utah or Oregon Preferred qualifications: EPIC experience 2 years direct experience with infusion, home infusion authorizations or medical authorizations What's in it for you At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals. St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law. *Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Outpatient Care Manager, Social Worker (OP CM SW) is responsible for providing Social Work and care management services to out-patients and their families (occasional in-patients) as directed by the policies and procedures of the entity and Outpatient Care Management Department. The OP CM SW provides professionally established methods of assessing a patient's unique bio-psychosocial status, assists patients and families in resolving problem areas, and connects them with appropriate community resources and services. Responsible for the psychosocial component of patient care as it relates to medical stability and wellness, the OP CM SW collaborates with both health care and community partners to address social determinants of health and promote self-management of care needs. The OP CM SW also collaborates with the Outpatient Care Manager RN, Community Health Worker and extender staff as needed to address the social needs of the medically complex patient.JOB DUTIES AND RESPONSIBILITIES: Provides assessment, care planning and intervention to patients and caregivers, including psychosocial and resource evaluation and planning, advocacy, as well as crisis intervention as appropriate. Provides counseling directed toward helping patients/caregivers cope with and understand the relationship between physical functioning, illness and the consequent social/emotional impact and adjustments required. Consults with providers, nurses and other members of the health care team to facilitate interdisciplinary care and address effective continuum of care coordination. Investigates insurance benefits as well as community resources to provide and facilitate appropriate referrals based on patient/caregiver agreement. Organizes individual patient care meetings with internal and, as necessary, external multidisciplinary team members and the patient/caregiver to evaluate progress and to identify and resolve problems that may interfere with a positive patient outcome. Provides patient/caregiver and/or care team education as needed as it relates to government mandates/laws. Proactively collaborates with patient/caregiver, care team members, and community partners as necessary to address bio-psychosocial needs to ensure efficient and effective continuity of care, utilization of resources and to avoid unnecessary hospitalizations. Ensures appropriate clinical and patient care documentation in patient charts, completes reports and other requested/required patient documentation as needed, and maintains required statistical documentation for the department's management information system. Functions autonomously under the Organization and Departmental policies and procedures and in compliance with the NASW Code of Ethics. Acts as a liaison to community agencies, health institutions, etc., to address systems issues affecting patient outcomes by serving, as able, in community groups and organizations. Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated. PHYSICAL AND SENSORY REQUIREMENTS: Sitting for one to two hours at a time, stand for two to three hours at a time, walk on all surfaces for up to five hours per day, and climb stairs. Must be capable of driving a car. Fingering and handling objects frequently. Occasionally firmly grasp, twist and turn objects with hands and fingers. May be required to lift, carry, push, and/or pull objects weighing up to 25 pounds. Occasionally stoops, bends, squats, kneels and reaches above shoulder level. Must have the ability to hear as it relates to normal conversations and high and low frequencies and to see as it relates to general and peripheral vision. Must have the ability to touch as related to telephone and computer keyboard. EDUCATION: Master's degree in Social Work from an educational institution accredited by the National Council on Social Work Education (NCSWE) preferred. LICENSURE / CERTIFICATION: State licensure for MSW in PA and NJ preferred.State licensure for MSW in NJ required if working in NJ.TRAINING AND EXPERIENCE: MSW with minimum of two (2) years' experience in medical social work case management or other experience as related to site of service preferred or as above. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.

At St. Luke's, our team of Contract Managers pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. We strive to foster an environment that embraces our employees' unique strengths, experiences and perspectives which drives our exceptional, patient-centered care. The Contract Manager is responsible for driving and negotiating contracting processes and policies that improve quality throughout the organization. This role negotiates contracts, working with internal stakeholders and external vendors for assigned contracts/category groups. **What you can expect** + Collaborative team that cultivates a positive environment + Hybrid Schedule! Work from home two days a week + Ability to make a high-level impact working with internal and external stakeholders + Room for advancement + Gain knowledge of RFP and RFQ process in healthcare setting + Working with complex contracts with high dollar value + Contracting for implants vertical marrying up to supply chain **Qualifications** + Bachelor's degree or experience in lieu of degree + Five (5) years' relevant experience **What's in it for you** At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals. St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law. *Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers. **Default: Location : City** _Meridian_ **Category** _Supply Chain_ **Work Unit** _Supply Chain Management System Office_ **Position Type** _Full-Time_ **Work Schedule** _DAY_ **Requisition ID** _2025-106939_ **Default: Location : Location** _US-ID-Meridian_ **Work Location : Name** _3330 E Louise Dr 5th Floor, Meridian, Portico North Building_

*Remote work supported from Idaho, Oregon, Utah, and Arizona ONLY* The Talent Solutions team at St. Luke's Health System administers, governs and maintains multiple strategic talent systems that support workforce experience, engagement and learning. This HR Analyst for Talent Solutions is a critical role that provides technical system expertise to support system configuration, system integrity and upgrades, integration, testing, and end-user experience. The successful candidate will have strong technical literacy with prior experience in configuration and administration of HR Information System and/or Learning Management tools, ability to be proactive and manage workload in a remote environment, and a solutions-focused, customer experience mindset. What You Can Expect: Administer and maintain talent systems, ensuring accurate course catalogs, user access, role permissions, and system functionality. Troubleshoot and resolve technical issues through learner tickets and proactive system monitoring. Manage system upgrades, release testing, and configuration changes to ensure a stable and user-friendly learning environment. Collaborate with cross-functional teams for system integration and solution optimization. Qualifications: Bachelor's Degree or experience in lieu of. 4 years of relevant experience (technical experience in LMS, HRIS, HR solutions). What's in it for you At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals. St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law. *Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers. Interested but not ready to apply? Join our Talent Community and stay connected for future opportunities!

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Clinical Triage Specialist (CTS) (RN) - Access Center will compassionately deliver an exceptional patient experience and provide clinical support to CTS-MA team members by serving as a clinical resource. The CTS-RN is responsible for using nursing judgment in answering/returning patient calls related to direct care provided by the practices. When appropriate, the caller's symptoms will be assessed and triaged using approved nursing protocols and guidelines to assist in obtaining the appropriate level of care and/or self-care advice. JOB DUTIES AND RESPONSIBILITIES: * Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed. * Verifies patient demographic information and accurately enters the updated information into electronic health record. * Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures. * Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients. * Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role. * Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center. * Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel. * Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response. * Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments. * Other duties as assigned. EDUCATION: Graduate of an accredited nursing program. Active Registered Nurse licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law. TRAINING AND EXPERIENCE: * Minimum 2 years recent clinical experience in a physician office, home health, critical care and/or emergency room is required. * Strong communication skills * Focused on compliance * Demonstrates continuous growth * Quality-driven * Service-oriented * Excels at time management * Strong problem-solving skills Ability to work from home in accordance with the Network Work from Home Policy. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Patient Engagement Partner - Access Center role is critical to an exceptional patient experience. This role provides a positive patient experience during all encounters and is responsible for answering patient calls, scheduling appointments, working referral work queues, and assisting the patient with their current needs. The Patient Engagement Partner establishes and maintains ongoing partnerships with designated practice and clinical partners to ensure achievement of aligned goals. JOB DUTIES AND RESPONSIBILITIES: Answers incoming calls and performs a variety of actions including scheduling, rescheduling, or canceling appointments within established time frames and protocols in a fast paced, high volume Access Center environment. Determines how requests should be handled using expert questioning techniques to determine how a request should be scheduled, when to refer a call to a specific clinic or escalate the call to a nurse for immediate attention; coordinates services, as needed. Verifies and updates patient demographic and insurance information. Creates a positive patient experience at every encounter, attempting to resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role. Manages and works referral work queues when assigned and provides supplemental inbound patient call support during high volume times using (and vice versa), and uses judgment to prioritize and accommodate patients, based on patient needs. Actively participates as a team member in resolution of problems as they are identified. Escalates any scheduling or insurance issue to the Patient Engagement Supervisor or Patient Engagement Manager to resolve. Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center. Works with designated clinical partners to establish and maintain appropriate appointment scheduling protocols. Consistently acts to build positive relationships with our clinical partners. Other duties as assigned. PHYSICAL AND SENSORY REQUIREMENTS: Requires sitting for extended periods of time (up to 8 hours at time). Requires continual use of fingers, writing and computer entry. Requires ability to hear normal conversation and good general near and peripheral vision. EDUCATION: High School diploma or equivalent required TRAINING AND EXPERIENCE: Previous general computer experience with data entry required Minimum 1-2 years of demonstrated customer service excellence in a contact center preferred Previous healthcare experience with medical terminology preferred Previous experience with electronic medical record (EMR) preferred Competencies required: Excellent communication, facilitation, and presentation skills. Focused on compliance Demonstrates continuous growth Quality-driven Service-oriented Excels at time management Ability to work from home in accordance with the Network Work from Home Policy if needed. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.

**At St. Luke's, we focus on building a workplace that supports growth, teamwork and balance. Our ambulatory care pharmacists are valued members of the care team, and we work hard to create an environment where people can build meaningful careers. With supportive colleagues, strong leadership and a commitment to patient-centered care, St. Luke's is a great place to work.** **St. Luke's is seeking an Ambulatory Care Pharmacist to join our team in a hybrid role supporting our primary care clinics in McCall, Idaho. This position provides full clinical support from a remote setting and requires one day of on-site work in McCall per month for nine months of the year. This role is an important part of the care team and works closely with clinic partners across the region.** **The St. Luke's Ambulatory Pharmacy Department includes pharmacists embedded in clinics across the health system in internal medicine, family medicine, endocrinology, anticoagulation, heart failure, lipidology, cystic fibrosis and pediatric specialties.** **What you can expect from this role** + **An independent hybi ambulatory pharmacist practice with a broad collaborative practice agreement** + **Management of a full remote clinic schedule, typically 8-12 patient appointments per day, using video and phone visits** + **Coordinating closely with clinic teams to support medication management, answer drug questions and troubleshoot pharmacy issues** + **Building strong partnerships with physicians, advanced practice practitioners, behavioral health providers and care managers** + **Collaboration with clinical pharmacy technicians who support patient access and workflow** + **Opportunities to precept pharmacy students and residents through virtual and on-site experiences** + **Required on-site presence in McCall one day per month (nine months per year) for team connection, clinic integration and community partnership** + **Other onsite work up for 40% of work time might be required** **Preferred qualifications for this role** + **Previous experience managing virtual patient panels in an ambulatory or primary care setting** + **Experience with chronic disease management in primary care** + **Completion of a PGY2 Ambulatory Care Residency, or a PGY1 Pharmacy Residency with strong ambulatory focus, or equivalent ambulatory care experience** + **Board certification (BCPS, BCACP or BCGP) preferred** **What's in it for you** At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals. St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law. *Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers. **Default: Location : City** _McCall_ **Category** _Pharmacy_ **Work Unit** _Family Medicine Payette Lakes Medical_ **Position Type** _Full-Time_ **Work Schedule** _DAY_ **Requisition ID** _2025-101254_ **Default: Location : Location** _US-ID-McCall_ **Work Location : Name** _211 Forest St, McCall, Payette Lakes Family Medicine_

As a Workforce Planning Analyst, you will play a crucial role in our overall workforce strategy - responsible not only for extraction and analysis of data for predictive modeling but also in the design and building of a system solution for workforce optimization. The successful candidate will have a blend of skills and abilities that include data analytics, translation of data into actionable insights, and technical proficiency in operating systems and system configuration (ie, Cornerstone or other platform for performance management, succession planning, skills work). This is a remote position but you must reside in Idaho, Oregon, Utah or Arizona. What to Expect: Coordinates with all levels of management to provide insights to business unit leadership and key stakeholders. Performs analysis and interpretation on projects of moderate size, risk and complexity. Provides operational context, highlights opportunities, and proactively supports decision making. Understands and interprets operational processes and business context to translate clinical, financial, and operational data into insights and information to support decision making. Communicates regularly with managers and key stakeholders to ensure alignment to strategic business initiatives Evaluates options and makes recommendations on courses of action to leadership and key stakeholders as appropriate. Challenges and supports business decisions with analytical rigor, insights, and judgments to drive better decisions. Responsible for and performs all moderately complex assignments and work requiring independent judgment and moderate guidance. Supports and maximizes the business units' operational and strategic performance delivering insights that ensure high level customer service. Builds successful partnerships with key internal customers and cross functional teams. Partners with Business Intelligence and Data Management teams to industrialize proven analytical solutions to meet recurring insight needs. Works with and contributes to Data Management and Data Governance to understand and help define data policies and standards to ensure high quality data and analytics. Typically handles matters and issues that are complex in nature and only escalates situation in rare circumstances. Maintains a high degree of functional, analytical, and technical acumen. Participates on special projects, workgroups and teams, as assigned. Completes other duties and responsibilities as assigned. Minimum Qualifications: Education: Bachelor's degree or experience in lieu of degree Experience: 4 years relevant experience Preferred Qualifications: Experience in the healthcare industry Experience with Power BI, data bricks, HR management system, EPIC What's in it for you At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals. St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law. *Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers. Interested but not ready to apply? Join our Talent Community and stay connected for future opportunities!

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Exciting new position with our Care Anywhere Practice! The Advanced Practitioner (Nurse Practitioner or Physician Assistant) is responsible for providing healthcare services to patients under the supervision of, and/or in collaboration with, the attending physician. These services include, but not limited to, medical evaluation, treatment, counseling, and referrals. Consists of diagnostic evaluations, therapeutic remediation, surgical assistance, and pharmaceutical prescription As with any other health care professional, the Advanced Practitioner is charged with being a patient advocate. The Advanced Practitioner will participate in patient satisfaction, quality, and performance improvement initiatives. JOB DUTIES AND RESPONSIBILITIES: Care Anywhere Night Hybrid Position SCHEDULE: Hybrid night position - in person at West End Ortho Hospital Monday-Thursdays; Virtual Fri-Sun The Care Anywhere Night Hybrid Advanced Practitioner (Physician Assistant or Nurse Practitioner) is a clinician who thrives in a changing environment where care delivery is enhanced through technology. This is a unique and innovative role, responsible for providing excellent patient care and experience in both the in person and virtual space. Customer Service and Compassionate and Empathetic communication skills will be critical in this roll. Must be able to treat children & adults. Virtual Care - Night Coverage Care Anywhere Practice * During overnight hours (may vary in time), conduct live and interactive clinical assessments, diagnose and treat patients via our virtual care platform, including recommending suitable treatment plans and considering cost-effective treatment modalities including but not limited to prescribing medication and assisting in care coordination or escalation as appropriate and within scope of licensure. * Complete "eVisits" (Asynchronous) that come to the care anywhere pool * Complete scheduled visits escalated from our after hours nurse triage line * Respond to patient questions/messages that come through the portal to the care anywhere team or our Care Anywhere number West End Ortho Hospital Coverage * Attend to medical/clinical needs of in house overnight surgical patients * Respond to nursing questions about in house patients and any medical emergencies * Collaborate with Physicians for escalation issues and arrange for transfer if necessary * Complete appropriate notes when care is provided Clinical Concierge After Hours Practice Coverage * Answer calls from our Concierge Medicine Primary Care Practice Patients after hours via dedicated phone line (or other identified and approved communication method) * Provide guidance within scope of practice and escalate care as appropriate to include but not limited to virtual visit, handoff to other care location, orders, prescriptions, etc. * Document patient interactions and collaboration with Concierge Practice Attending Physician Hospitalist Floor Call Support * Respond timely to floor calls from our Hospitalist Service for identified units/campuses * Document interactions and enter orders as appropriate * Collaborate with in house Hospitalist staff and Nursing Additional Skills: * Basic technology skills - able to personally troubleshoot and patiently help others troubleshoot basic audio/video connections * Dynamic communicator - Able to connect with patients through technology. * Relationship Builder - Able to build care team relationships * Motivated and independent * Adapts easily to new processes and change * at least 1 year experience working as an Advanced Practitioner PHYSICAL AND SENSORY REQUIREMENTS: Sit up to 8 hours per day; 3 hours at a time. Stand for up to 8 hours per day; 8 hours at a time. Walking for up to 6 hours per day. Frequently lifting, carrying and pushing objects up to 10 pounds. Rarely lifting, carrying and pushing objects up to 75 pounds. Frequently stooping and bending. Frequently reaching above shoulder level. Frequently handling, firm grasping and twisting & turning as it relates to performing procedures. Must be able to perceive attributes of an object through touch. Must be able to hear as it relates to normal conversation, high and low frequencies. Must be able to see as it relates to general, near, far, color and peripheral vision. Must be able to speak as it relates to normal conversation and projection as it relates to lectures and presentations. EDUCATION: Certified Registered Nurse Practitioner or Medical Physician Assistant with current license to practice in the state of Pennsylvania or New Jersey, as determined by the job location. Physician Assistants must also have a current certification through the National Commission on Certification of Physician Assistants (NCCPA). Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. R132879 Patient Access Representative - Per Diem, Whitehall JOB SUMMARY The Patient Access Representative is responsible for the entire scope of the registration process for patients seen at St. Luke's University Health Network, in outpatient and/or Emergency Department locations. This includes, but is not limited to, correctly identifying patients, transcribing orders, completing registration screens, entering diagnosis and provider information, verifying insurances, point of service cash collections, work queues, etc. A Patient Access Representative I is required to have excellent customer service skills and exhibit PCRAFT values at all times with internal and external customers. Patient Access Representative I communicates/coordinates with SLPG practices, clinical/diagnostic departments, and various revenue cycle departments to ensure excellent patient experience, clean claim submission, and payment for services. May require occasional travel between campuses or regional locations. Required to be cross-trained in all departments at campus or within region. JOB DUTIES AND RESPONSIBILITIES: * Responsible to correctly identify/validate the choosing of patients in hospital information system to maintain the integrity and accuracy of electronic medical records. Identify and report any instances of possible identify theft situations to clinical department and leadership for appropriate escalation. * Maintain knowledge and education of network policy on Patient Identification including Mark for Merge, Chart Corrections, and Patient Look-Up. * Responsible for the patient registration (pre-reg and post-reg needs) including all of the following: demographics, emergency contact, transcribing diagnostic orders, primary care and referring provider, diagnosis, insurance and guarantor verification, real time insurance eligibility, point of service cash collections. This also includes patient, account, and claim edit level work queue errors related to registration. Can require contacting provider office, reviewing patient medical chart for diagnosis and medical necessity information. * Required to cross train in all areas of location or region. Campus locations must be cross trained in outpatient and Emergency Department areas. Outpatient (off-campus) locations must be cross trained for all locations if any different nuances. * Greets/directs patients and visitors for the entire facility. Always provides friendly and courteous service to community and co-workers. Responsible for monitoring and enforcing visitor policy for the entity (if applicable). * Answers internal and external calls on main department/facility line and dispenses appropriate information and answers questions regarding the facility and its services. * Promotes and helps increase usage of MyChart patient portal and patient self-service capabilities to ensure patients are personally engaging in their health care. * Responsible for overseeing and assisting patients with Welcome Kiosk and On My Way technology at network locations. Consists of self-scheduled patients online and monitoring the arrival process and patient's journey throughout their visit. * Responsible for contacting the SLPG practice or Network Prior Authorization Department to obtain required insurance referrals and pre-certs when not previously documented in chart prior to service to decrease denials for no authorization. * Must obtain Medical license Number, NPI and UPIN via appropriate website for all new provider entries for outpatient services to ensure results are routed accurately and claim submission/payment. PHYSICAL AND SENSORY REQUIREMENTS: Sitting/standing up to 8 hours per day, 4 or more hours at a time. Frequent use of hands/fingers for data entry. Frequently walking and ability to push up to 250 pounds in a wheelchair. Ability to occasionally carry or lift up to 15 pounds. Hearing as it relates to normal conversation. Seeing as it relates to general vision. MINIMUM QUALIFICATIONS EDUCATION: High school graduate or equivalent required. Certificate/Degree in health care related field preferred. TRAINING AND EXPERIENCE: Excellent customer service and interpersonal skills required. General computer experience and ability to type fluently, accurately, and quickly required. Insurance background preferred. Knowledge of medical terminology preferred. Previous medical administrative experience and/or health care related education courses preferred. Knowledge of health information system (epic) preferred. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.

St. Luke's Health Partners is a clinically integrated network with about 300,000 attributed members across Idaho. We are committed to advancing value-based care by improving outcomes, enhancing patient experience, and reducing costs through data-driven insights and actionable analytics. The Network Reimbursement Analyst is responsible for developing, maintaining, and updating SLHP's fee schedule, pricing updates, and reimbursement policy execution. The role evaluates Medicare and industry changes, translates coding and regulatory updates into pricing recommendations, and models the financial impact of reimbursement decisions on provider performance and network affordability. **Full-time or part-time option** **What You Can Expect:** + Support the development, updates, and maintenance of SLHP professional and facility fee schedules by applying established pricing methodologies (percent-of-Medicare, custom rates, case rates, blended models) and ensuring accuracy across annual update cycles. + Monitor and interpret Medicare updates, CPT/HCPCS changes, RVU shifts, APC/DRG refinements, modifier rules, NCCI edits, and payer policy changes; prepare analytical summaries and recommended pricing adjustments. + Build and maintain models using claims, clinical, and operational data to evaluate the financial and operational impact of reimbursement changes on provider revenue, medical spend (PMPM), site-of-service patterns, and value-based care programs. + Prepare scenario models, forecasts, dashboards, and ad-hoc analyses to support payer contracting, strategy development, and network performance monitoring. + Perform post-claims audits, confirm alignment with fee schedules and reimbursement policies, and collaborate with Data & Analytics teams to validate datasets and ensure analytical reliability. + Collaborate with contracting, provider relations, finance, and analytics partners to provide reimbursement insights and communicate findings clearly to a variety of stakeholders. + Document pricing logic, analytic assumptions, data sources, and methodologies; contribute to analytical best practices and team knowledge-sharing. **Qualifications:** + Bachelor's degree or experience in lieu of degree + 4 years' relevant experience ***Remote work supported from the Idaho, Oregon, Utah, and Arizona ONLY*** **What's in it for you** At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals. St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law. *Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers. **Default: Location : City** _Boise_ **Category** _Data & Analytics_ **Work Unit** _SLHP Admin Salaries Only System Office_ **Position Type** _Full-Time_ **Work Schedule** _DAY_ **Requisition ID** _2025-107707_ **Default: Location : Location** _US-ID-Boise_ **Work Location : Name** _701 Morrison Knudsen Dr, Boise, St Luke's Plaza 2_

St. Luke's Health System in Boise, ID is seeking a BI Solutions Developer to join our Digital & Analytics team. We are seeking a skilled professional with experience in Epic Cogito, including data model certification and/or certification in any Epic Application. This role is part of our Clinical Business Intelligence (BI) team, providing support to all clinical departments across the organization. This position is a hybrid schedule, on-site (Boise, ID) expectation is two days a week. What You Can Expect: A supportive team culture where success is celebrated, and challenges are embraced as learning opportunities. A commitment to professional development to ensure skills are aligned with industry best practice, emerging BI technologies, and an ever-changing health care environment. A flexible work environment accommodating a mix of both “work-from-home” and “in-person” office days. Design, develop, and maintain BI reports, dashboard, and data visualizations using BI tools with Power BI and Epic Cogito technologies. Responsibilities Analyzes business intelligence needs and requirements and provides data storage, analytical, or reporting tools in response. Works with key business stakeholders to understand and prioritize data and information requirements; develops data/information quality metrics. Creates testing methodology and criteria; tests storage and reporting solutions for functionality and integrity; troubleshoots and resolves errors and solves complex technical problems. Develops standards, policies and procedures for the form, structure and attributes of the business intelligence tools and systems. Develops standard or custom reports, queries, or dashboards that access and consolidate information from a variety of data sources, and provides ongoing support for data users. Utilizes data mining techniques and develops data models to assist in the visualization and interpretation of data. Researches new technology and develops business cases to support enterprise wide business intelligence solutions. Handles complex issues and problems, and refers only the most complex issues to higher-level staff. Possesses comprehensive knowledge of subject matter. Provides leadership, coaching, and/or mentoring to a subordinate group; may act as a "lead" or first-level supervisor. Other duties and responsibilities as assigned. Qualifications Education: Bachelor's degree or 4 years of relevant experience in lieu of degree OR Associate's degree plus 2 years of relevant experience. Experience: 4 years additional relevant experience. Preferred Qualifications: Healthcare experience Licenses/Certifications: Epic EHR certification What's in it for you At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals. St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law. *Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers. Interested but not ready to apply? Join our Talent Community and stay connected for future opportunities!

At St. Luke's, our team of Contract Managers pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. We strive to foster an environment that embraces our employees' unique strengths, experiences and perspectives which drives our exceptional, patient-centered care. The Contract Manager is responsible for driving and negotiating contracting processes and policies that improve quality throughout the organization. This role negotiates contracts, working with internal stakeholders and external vendors for assigned contracts/category groups. What you can expect Collaborative team that cultivates a positive environment Hybrid Schedule! Work from home two days a week Ability to make a high-level impact working with internal and external stakeholders Room for advancement Gain knowledge of RFP and RFQ process in healthcare setting Working with complex contracts with high dollar value Contracting for implants vertical marrying up to supply chain Qualifications Bachelor's degree or experience in lieu of degree Five (5) years' relevant experience What's in it for you At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals. St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law. *Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.

***Remote work supported from Idaho, Oregon, Utah, and Arizona ONLY*** The Talent Solutions team at St. Luke's Health System administers, governs and maintains multiple strategic talent systems that support workforce experience, engagement and learning. This HR Analyst for Talent Solutions is a critical role that provides technical system expertise to support system configuration, system integrity and upgrades, integration, testing, and end-user experience. The successful candidate will have strong technical literacy with prior experience in configuration and administration of HR Information System and/or Learning Management tools, ability to be proactive and manage workload in a remote environment, and a solutions-focused, customer experience mindset. **What You Can Expect:** + Administer and maintain talent systems, ensuring accurate course catalogs, user access, role permissions, and system functionality. + Troubleshoot and resolve technical issues through learner tickets and proactive system monitoring. + Manage system upgrades, release testing, and configuration changes to ensure a stable and user-friendly learning environment. + Collaborate with cross-functional teams for system integration and solution optimization. **Qualifications:** + Bachelor's Degree or experience in lieu of. + 4 years of relevant experience (technical experience in LMS, HRIS, HR solutions). **What's in it for you** At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals. St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law. *Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers. **Default: Location : City** _Boise_ **Category** _Human Resources_ **Work Unit** _Talent Development System Office_ **Position Type** _Full-Time_ **Work Schedule** _DAY_ **Requisition ID** _2025-107130_ **Default: Location : Location** _US-ID-Boise_ **Work Location : Name** _400 S Broadway Ave, Boise, St Luke's Plaza 1_

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. REVISED: 7/04, 8/11, 2/13, 9/13, 2/14, 1/17 AHIMA Certified Required: CCS, RHIA, or RHIT REQUIRED WORK SCHEDULE: Fully remote for local (PA, NJ) candidates only. Home base out of Allentown, PA. Full Time: Day shift with flexible hours. Mon-Fri with weekend rotation every 3rd week. Per Diem: Total shift flexibility. Must be able to commit to working at minimum 16 hours per month . Codes and abstracts all pertinent patient medical information according to ICD-10-CM/PCS and CPT-4 coding conventions, UHDDS guidelines and CMS directives. Completes data entry of abstracted inpatient/outpatient diagnosis and/or procedure codes into Network's health information system. Collaborates with the Health Information/Medical Records and Finance departments to ensure appropriate flow of information. The intent of this job description is to provide a summary of the major duties and responsibilities of this position and shall not be considered as a detailed description of all the work requirements that may be inherent in the position.PLEASE NOTE: A 10-question coding skills assessment is a part of the SLUHN application process. The following materials will be needed in order to complete the assessment: INPATIENT - ICD-10-CM & PCS codebooks; OUTPATIENT - ICD-10-CM and CPT-4 codebooks. Please plan your time accordingly. JOB DUTIES AND RESPONSIBILITIES: ESSENTIAL FUNCTIONS: 1. Codes and abstracts diagnosis and procedure information from patient medical records according to AHA ICD-10-CM/PCS and AMA CPT-4 coding conventions, UHDDS and CMS guidelines and regulations. Utilizes the 3M Encoder to verify and assign ICD-10-CM/PCS and CPT-4 codes, and MS-DRG/APR-DRG assignment. 2. Maintains 95% data quality coding accuracy rate as measured through quarterly department quality reviews. 3. Maintains daily productivity and turnaround times as outlined in Department's Performance Improvement plan (attachment A) 4. Responsible for remaining up-to-date knowledge of AHA ICD-9-CM/ICID-10-CM/PCS coding conventions, MS-DRG and APR-DRG principles and guidelines. Maintains a working knowledge of prospective payment systems as it relates directly to coding process. 5. Participation in department and sectional meetings, education sessional sessions and workshops as scheduled. 6. Maintains working knowledge of clinical documentation improvement program and functions as liaison for RN clinical documentation specialists (inpatient coding professionals only). 7. Demonstrates/models the Network's core values and customer service behaviors in interactions with all customers (internal and external). 8. Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information. 9. Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements. 10. Demonstrates/models the Network's Service Excellence Standards of Performance in interactions with all customers (internal and external). 11. Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety. 12. Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices. 13. Complies with Network and departmental policies regarding attendance and dress code. OTHER FUNCTIONS: 1. Assists in training of new personnel 2. Other related duties as assigned. PHYSICIAL AND SENSORY REQUIREMENTS PHYSICAL/SENSORY DEMANDS: Sitting for up to 7 hours per day, 3 hours at a time. Repetitive arm/finger use retrieving/viewing computerized patient medical record and abstracting of patient information. Extended periods of vision use for reviewing and coding computerized patient records approximately 7 hours per day, 3 hours at a time. Hearing as it relates to normal conversation. Occasionally may be required to use upper extremities to lift up to 10 lbs.; stoop, bend, or reach to retrieve resource materials and/or paper records in accordance with department downtime policy.. POTENTIAL ON-THE-JOB RISKS: No identified risks. SPECIFIC PROTECTIVE EQUIPMENT AVAILABLE: N/A MOST COMPLEX DUTY: Ability to apply objective understanding of AHA ICD-10-CM/PCS coding conventions and AMA CPT-4 guidelines. Appropriately assign diagnosis and procedure codes for accurate reimbursement. Understanding computerized health information system and encoding software systems. SUPERVISION (Received and/or Given): IP and OP coding coordinators COMMUNICATIONS: Communicate frequently in a tactful, respectful and diplomatic manner with internal and external customers. Advises respective coordinators of issues requiring immediate attention. ADDITIONAL REQUIREMENTS: Adheres to the confidentiality guidelines as outlined within the Hospital and departmental policies. Promotes positive customer satisfaction by way of prompt and courteous service. QUALIFICATIONS (MINIMUM) EDUCATION: RHIA, RHIT and/or CCS eligible or currently enrolled in a Health Information Technology or other health-care related program desired. Will consider candidate with greater than 3 years experience in the coding field without coding credentials. Candidate will be expected to obtain their AHIMA credential within three years of hire date to retain position with St. Luke's University Health Network. TRAINING AND EXPERIENCE: Minimum 1 year demonstrated ICD-10-CM inpatient and/or outpatient coding experience in acute care, teaching setting. Knowledge of anatomy and physiology, pathophysiology, and medical terminology as well as AHA ICD-10-CM/PCS and AMA CPT-4 coding conventions required. Previous experience with EPIC health information computerized patient record and 3M encoding system preferred. AHIMA Certified Required: CCS, RHIA, or RHIT REQUIRED WORK SCHEDULE: Fully remote for local (PA, NJ) candidates only. Home base out of Allentown, PA. Full Time: Day shift with flexible hours. Mon-Fri with weekend rotation every 3rd week. Per Diem: Total shift flexibility. Must be able to commit to working at minimum 16 hours per month . Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Patient Engagement Partner - Access Center role is critical to an exceptional patient experience. This role provides a positive patient experience during all encounters and is responsible for answering patient calls, scheduling appointments, working referral work queues, and assisting the patient with their current needs. The Patient Engagement Partner establishes and maintains ongoing partnerships with designated practice and clinical partners to ensure achievement of aligned goals.We are exclusively considering applications from candidates residing in Pennsylvania and New Jersey, particularly those in close proximity to St. Luke's University Health Network locations. Candidate must be available for approximately 3-6 weeks of onsite training in Allentown, PA upon hire. JOB DUTIES AND RESPONSIBILITIES: Answers incoming calls and performs a variety of actions including scheduling, rescheduling, or canceling appointments within established time frames and protocols in a fast paced, high volume Access Center environment. Determines how requests should be handled using expert questioning techniques to determine how a request should be scheduled, when to refer a call to a specific clinic or escalate the call to a nurse for immediate attention; coordinates services, as needed. Verifies and updates patient demographic and insurance information. Creates a positive patient experience at every encounter, attempting to resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role. Manages and works referral work queues when assigned and provides supplemental inbound patient call support during high volume times using (and vice versa), and uses judgment to prioritize and accommodate patients, based on patient needs. Actively participates as a team member in resolution of problems as they are identified. Escalates any scheduling or insurance issue to the Patient Engagement Supervisor or Patient Engagement Manager to resolve. Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center. Works with designated clinical partners to establish and maintain appropriate appointment scheduling protocols. Consistently acts to build positive relationships with our clinical partners. Other duties as assigned. PHYSICAL AND SENSORY REQUIREMENTS: Requires sitting for extended periods of time (up to 8 hours at time). Requires continual use of fingers, writing and computer entry. Requires ability to hear normal conversation and good general near and peripheral vision. EDUCATION: High School diploma or equivalent required TRAINING AND EXPERIENCE: Previous general computer experience with data entry required Minimum 1-2 years of demonstrated customer service excellence in a contact center preferred Previous healthcare experience with medical terminology preferred Previous experience with electronic medical record (EMR) preferred Competencies required: Excellent communication, facilitation, and presentation skills. Focused on compliance Demonstrates continuous growth Quality-driven Service-oriented Excels at time management Ability to work from home in accordance with the Network Work from Home Policy if needed. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Clinical Triage Specialist (CTS) (RN) - Access Center will compassionately deliver an exceptional patient experience and provide clinical support to CTS-MA team members by serving as a clinical resource. The CTS-RN is responsible for using nursing judgment in answering/returning patient calls related to direct care provided by the practices. When appropriate, the caller's symptoms will be assessed and triaged using approved nursing protocols and guidelines to assist in obtaining the appropriate level of care and/or self-care advice. JOB DUTIES AND RESPONSIBILITIES: Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed. Verifies patient demographic information and accurately enters the updated information into electronic health record. Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures. Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients. Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role. Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center. Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel. Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response. Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments. Other duties as assigned. EDUCATION: Graduate of an accredited nursing program. Active Registered Nurse licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law. TRAINING AND EXPERIENCE: Minimum 2 years recent clinical experience in a physician office, home health, critical care and/or emergency room is required. Strong communication skills Focused on compliance Demonstrates continuous growth Quality-driven Service-oriented Excels at time management Strong problem-solving skills Ability to work from home in accordance with the Network Work from Home Policy. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.