Norwegian Cruise Line jobs in Miami, FL - 372 jobs

JOB SUMMARY: The Senior Analyst, Marketing Analytics will partner closely with senior marketing leadership to deliver strategic dashboards, ad-hoc analyses, and performance insights that drive data-informed decision-making. This role is responsible for measuring and optimizing marketing effectiveness across campaigns, including promotions, email, direct mail, and paid media. Leveraging cruise consumer behavior data and key performance metrics, the analyst will develop and manage analytics solutions to maximize marketing ROI. This position plays a critical role in supporting growth initiatives across North America and international markets, providing actionable insights to strengthen brand awareness, enhance customer loyalty, and accelerate revenue growth. DUTIES & RESPONSIBILITIES: Own and continuously enhance end-to-end reporting across leads, customer profiles, bookings, web traffic, and multi-channel campaigns to drive performance for Marketing, Sales, Revenue, Executives, and Partners. Leverage advanced database skills to structure, query, and analyze large, complex datasets, delivering actionable insights that fuel data-driven marketing strategies. Navigate ambiguity with confidence, connecting disparate data sources and uncovering meaningful patterns to guide strategic decisions. Ensure data quality, consistency, and accessibility across all measurement platforms to support robust, real-time decision-making. Design and optimize executive-level Tableau dashboards using calculated fields, LOD expressions, and parameters-delivering dynamic, interactive reporting at scale. Deliver audience segmentation and cross-channel performance analysis to refine targeting and maximize marketing ROI. Partner cross-functionally to evolve reporting frameworks and pioneer scalable analytics solutions for complex business challenges. Support quarterly and annual planning through scenario modeling, demand forecasting, and strategic recommendations on marketing investment. Champion analytics best practices-building clear, insight-driven presentations, automating KPI tracking, leading performance readouts, and aligning stakeholders across functions. Perform other job-related functions as assigned. QUALIFICATIONS DEGREE TYPE: Bachelor's Degree FIELD(S) OF STUDY: Data Analytics/Business Intelligence, Marketing, Economics, Computer Science, Business Administration, Finance, Mathematics, or related field. EXPERIENCE: Minimum 3 years of experience in analytical or quantitative roles involving business analysis or marketing analytics. Proven experience designing data visualizations and reporting solutions using Tableau or comparable BI tools. Familiarity with ETL processes and handling complex datasets is preferred but not required. Prior experience in the travel and hospitality industry is a plus but not mandatory. COMPETENCIES/SKILLS: Advanced proficiency in SQL, Tableau, and Excel. Experience with Adobe Analytics is preferred. Knowledge of R and/or Python is a plus but not required. Skilled in developing automated tools and analytics solutions. Excellent written and verbal communication skills, enabling effective collaboration with stakeholders across Marketing Analytics and other teams. Strong ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment. Self-motivated, quality-focused, delivery-oriented, with excellent self-prioritization skills. Passionate about leveraging data to solve complex business problems and drive impactful solutions, with a strong commitment to building a career in analytics.

About the Company Celebrity Cruises is a luxury and modern cruise line, part of Royal Caribbean Group! Since its inception in 1989, Celebrity has held true to its original commitment of taking the very best aspects of classic, elegant cruising and updating them to reflect current lifestyles. What sets Celebrity apart from other vacation choices today is the cruise line's passionate dedication to providing guests with a cruise experience that exceeds expectations. This extraordinary performance level has become the definition of Celebrity Cruises and has set the worldwide standard for today's expression of what first made cruising famous - high quality, superior design, spacious accommodations, grand style, attentive service and exceptional cuisine! As part of the Celebrity Family, we will provide you with a fantastic opportunity to grow your career, travel the world and create an unforgettable experience for you to share with family and friends for years to come. As part of your work journey with us, we can offer you: Free accommodation. Free meals. Full training and support. Flights to and from the ship. Free laundry for uniforms. 6 months contract, 2 months' vacation. Special rates for your family and friends to visit onboard. Great opportunities to grow and make an excellent career onboard! About the Role The ideal candidate is a Restaurant Manager or Senior Restaurant Manager with a strong background in F&B, 5 starts Hotel/Resorts, and/or other cruise lines. You will assist in the supervision of the restaurant personnel, ensuring total guest satisfaction regarding food quality and service in accordance with company policies. Main Responsibilities Upkeep company standards while ensuring guest satisfaction. Management, scheduling and training of restaurant personnel. Attentiveness to guest's needs, necessities, special celebrations, special requests. Managing sales strategies while meeting KPI's. Main Qualifications Bachelor's degree in hospitality management, business administration or related field. Minimum of 5 to 8 years hospitality/restaurant management experience (shipboard experience preferred). Excellent food and wine knowledge and experience in fine dining restaurants. Very strong leadership skills and ability to manage international staff. Great communication in English, and additional languages skills such as: Spanish, Italian, French, German or Portuguese. Strong planning, coaching, organizing, staffing, controlling and evaluating skills. APPLY HERE: ****************

A leading cruise line company in Miami is seeking a legal professional to provide expert advice on securities laws and corporate governance. Ideal candidates will have a Juris Doctor degree and 3-5 years of experience in law. The role demands strong decision-making and communication skills as well as the ability to work independently in a fast-paced environment. This position offers a hybrid working model, requiring in-office presence in South Florida three days a week. #J-18808-Ljbffr

The Director of Strategic Sourcing & Supply Chain Hotel oversees all Sourcing and Supply Chain for Hotel (operating supplies and equipment-guest facing and back of the house) for North American brands (CCL, PCL, HAL, SBN) in US and Europe directly and will collaborate with Director in Australia to build on local sourcing in Australia. Major categories include Linen, Terry, Uniforms, China, glass, silver, consumables, mattress. The ideal candidate is a results-oriented strategic thinker and an excellent project manager, capable of managing multiple stakeholders and priorities. The role will be the ‘subject matter expert' for all supply chain matters including: pricing, supply, service level requirements, agreements, issues and contracts. This is an extremely fast paced role with several conflicting priorities and pressures as role is responsible to ensure the costs are low and fill rates are high for one of the most important guest facing categories for our brands - Hotel. The leader will work very closely with Director, VP and SVP level stakeholders across brands to propose strategy, share risks and deliver results for cost innovation. Key Responsibilities Build and drive sourcing and supply chain strategy for over $300M spend in US and Europe. Evaluate manufacturer direct and distribution partnerships to ensure we are leveraging scale for all North American brands while increasing local spend. Collaborate with the team in Australia. Manage a team consisting of a 4 Category managers and 1-3 specialists. Develop and mature a Sourcing team that collaborates closely with tactical sourcing/procurement, inventory management, and logistics teams. Forecast category risks, mitigation plans and provide input for finance teams for budgets. Master the brand centric approach-work closely with all stakeholders to understand needs and adjust strategies and supply chain approach to the preferred operating model for each brand. Create robust strategies to meet business requirements while influencing and partnering with stakeholders for sourcing decisions. Optimize the distribution network to lower operational costs. Perform annual TCO analysis of global vs local spend to support local supplier base. Align with CCL and PCL/HAL/SBN procurement teams and with CCL and PCL/HAL/SBN logistics teams regarding strategy. Ensuring systems are updated properly before the PO's are issued. Ensure OTIF is at 90%+. Build and execute strategy to support Carnival responsible business and greenhouse reduction initiatives. Support VP, FBH, Sourcing and Supply Chain on other ad-hoc activities as needed. Key Challenges Building trust with stakeholders. Influence Director and VP+ level stakeholders to drive cost innovation. Thinking creatively to develop efficient sourcing and procurement operations. Keeping ahead of category risks and providing guidance and alignment to reduce any pricing or availability risk. Essential Functions Development of effective long-term sourcing strategies across hotel categories that create long term value, efficient delivery of goods, ROI, NPS, and quality while delivering on brand objectives. Ensure strategies and contracts are finalized within expected time frame to support regional operations. Optimize and increase local purchases using TCO and influence. Development and execution of Cost innovation and risk management strategies to provide value. Manage inflation mitigation and supply chain risks. Effectively communicate plans and impacts to brand leadership through the development of succinct business cases. Manage sourcing engagement within the organization and process partners to effectively leverage our scale, simplify the supplier base, reduce total cost of ownership, harmonize, and rationalize the specs, improve service levels, and create value. Work cross functionally with procurement teams to ensure local support is provided. Develop trusted relationship across stakeholder teams; is viewed as a valued business partner. Influences change and buy-in across the stakeholder groups and leadership. Lead Supplier Relationship Management program. Hold suppliers accountable to performance, delivery, quality, cost, optimization/innovation, and other KPI metrics. Provide clear feedback to improve results. Build and foster early supplier involvement to ensure suppliers are utilized to their full capabilities and proactively providing input to provide low cost, efficient, and quality goods and services. Implement gold-standard contracts across local supplier base. Negotiate strategic supplier contracts, develop innovative pricing models and agreements to deliver value to brands. Ensure negotiation and contract processes meet all compliance and regulatory standards. Manage a team of 4 Category managers and 1-3 specialists, who may be remote or offshore. Provide clear direction and effective feedback. Develop, coach and provide training as needed. Continuously improve skill level of team. Develop team skill sets and commodity/supply chain knowledge. Performs other duties as assigned. Qualifications Bachelor's Degree in Supply Chain, Engineering, Business, Economics, Hospitality, and/or Science required. Master's degree on business, Supply Chain, or another preferred. CPSM or equivalent certification. 10+ years of relevant experience required; 5+ years of experience managing people. Previous strategic sourcing experience using the 7-step strategic sourcing process (or similar). Experience with Contracting, Manufacturer direct agreements or direct materials and commodities. Experience with Sourcing and Procurement within cruise lines, hotels and restaurants in similar scale and categories. Experience with Sourcing and Procurement within Food, Beverage, a plus. Experience working in fast-paced, results-oriented environments. Consulting experience a plus. Knowledge, Skills, and Abilities Strategic thought leader, including sourcing strategy planning, formulation, implementation. Results-oriented under fast-paced, ambiguous conditions. Strong oral and written communication skills, including developing Power Point presentations and frequently presenting to senior stakeholders. Excellent analytical skills: Ability to gather and analyze information skillfully, model information in Excel, financial analysis (including TCO modeling, make/buy analysis, cost-to-serve analysis, etc.), draw conclusions from data. Market analysis (including Industry and Supplier analysis). Physical Demands Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Travel Less than 25% with shipboard travel likely. Work Conditions Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Work Location This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. EEO Statement Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. Benefits Health Benefits: Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage Financial Benefits: 401(k) plan that includes a company match Employee Stock Purchase plan Paid Time Off: Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. Other Benefits: Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition reimbursement On-site Fitness center at our Miami campus Location and Tags #LI-LS1 #LI-Hybrid #CORP About Us Carnival Corporation & plc is the world's largest leisure travel company, our mission to deliver unforgettable happiness to our guest through our diverse portfolio of leading cruise brands and island destinations, including Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America and Australia; P&O Cruises and Cunard Line in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe. Company Culture and Ethics Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference. In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law. 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BASIC PURPOSE: Responsible for supporting business rules and processes required for the deployment of new systems, enhancements of existing systems and support of current systems. Level 1 understanding of business and systems knowledge to understand current state processes and define future rules and processes based on business requirements and objectives. POSITION RESPONSIBILITIES: Analyze projects and review requirements, specifications, test, support, and training plans to ensure requests are in line with business objectives on projects for business rules team. Survey the building, testing, implementation, and administration of business rules in Seaware in order to support new business objectives or improve system effectiveness. Build a strong understanding of the Use Cases and their relationship with business rules. Analyze processes, develop or modify business rules accordingly as well as develop and document test plans. Work with Revenue Management and other business areas to identify potential solutions and assess the feasibility of new business rules when required. Identify business requirements and make appropriate recommendations to leadership in support of business need. Adhere to project and team standards for coding and testing each unit of work. Apply business and IT knowledge as a basis to drive optimal technology and business solutions by using the company's standard change control policy. Work with teammates on daily assignments as needed to ensure the entire team meets its deadlines and objectives. Support production issues: diagnose and determination activities to resolve any technical problems that may occur with business rules. Identify areas of improvement by conducting periodic analysis as instructed by management to gain insight to application and business rules inefficiencies. Support investigation and the correction of application-related issues as necessary by using troubleshooting techniques and other available resources. Gather the documentation and conduct training sessions with teammates as needed to keep users current of changes in application functions, procedures and/or new functionality as it relates to business rules in the areas of dining, entertainment, and spa. Support business rules team during off hours where an issue is found, may need to diagnose, and provide a timely fix to production issues. Flexibility to work different hours including nights to support hours of operations for NCL European and NCL International offices. Perform other job-related functions as required. KNOWLEDGE AND EXPERIENCE: EDUCATION: Associate degree or related field of study or equivalent with relevant background and skills. EXPERIENCE: Minimum 2 years' experience with business systems analysis and rules development within the Information Technology field. Cruise industry experience strongly preferred. KNOWLEDGE & SKILLS: Hands on experience with a business rules engine. Exposure to design, development, coding, and testing with in an IT solution. Exposure or experience in process-based solutions. Requires excellent communication, analytical, facilitation and problem-solving skills. Self-directed, strong team player with ability to establish sound and effective goals. Ability to successfully multi-task and manage workflow priorities. Knowledge or exposure to SQL is a plus. Possess excellent follow-up skills and communication skills. Strong proficiency with MS Office with emphasis on Excel, Word and MS Project required. Ability to expand knowledge of the application and other related tools to maximize potential. Ability to handle on call production support according to business demands.

A leading cruise company in Florida is seeking a Sr. Manager, Destinations Product & Experience to oversee the strategic and operational execution of tour allocations across owned destinations. This high-impact role focuses on optimizing guest experience and driving revenue through cross-brand collaboration and data insights. Candidates should have robust experience in destinations operations with a strong analytical and marketing background, ideally in the hospitality industry. #J-18808-Ljbffr

Responsible for building and maintaining internal Enterprise Analytics solutions which include but is not limited to database design/modeling, database creation, performance optimization, data loads, reporting and dashboards. Provide senior level technical expertise in overseeing the design, implementation and maintenance of the data architecture function as well as serve as the in-house expert that leads and promotes innovative data designs and data quality improvements. DUTIES & RESPONSIBILITIES Lead and support the analytical content for data related to onboard systems which includes (Fleet) HR data, Hotel/Property Management data, Point of Sale data and Dining System data amongst others. Lead and provide technical guidance for design and implementation of data storage and governance systems. Design and develop highly visual, interactive, and layered Enterprise Analytics solutions using Tableau, Business Objects (utilizing Information Design Tool, Web Intelligence, & Crystal Reports). Triage requests, gather user requirements, and ultimately facilitate ad hoc report/data requests with a quick turn-around time and/or develop production reports originating from the Data Warehouse (Snowflake) to be used by the business for ongoing analytical and operational needs. Responsible for the construction of basic to advanced SQL (Oracle / SQL Server) and basic PLSQL that provide the necessary data to support the business and feed our Enterprise Analytics platforms. Responsible for data preparation, data blending, the creation of data models /sets. Provide application support to internal users of the Enterprise Analytics applications including fleet and shore-side departments. Define and document processes, best practices, and strategies for existing and future Enterprise Analytics solutions, optimizing business efficiencies as it relates to process improvement. Responsible for the education of users on available Enterprise Analytics platform. Design test plans, including definition of test cases and the creation of detailed solution test scripts. Work with other teams and vendors to explore methods for automation of testing. Audit and analyze application data, when requested by management. Act as a liaison between business users, management and application system IT support. Maintain documentation of database workflows, requirements, policies, and procedures as they relate to Enterprise Analytics reporting. Prepare, assist, and conduct presentations to management and team members related to analytical findings across various areas of the business that will be utilizing the data. Support the creation, implementation, communication and ongoing support of data standards and processes to ensure standardized data naming, establishing consistent data definitions and monitoring overall data quality. Assist business and IT areas in developing relevant exception reporting and addressing existing exceptions reports to ensure that mistakes, inaccuracies and discrepancies are highlighted, addressed and ultimately resolved. Interface with Data Warehouse and Architectural staff to provide data requirements to support ongoing Enterprise Analytics initiative. Perform other job-related functions as assigned. QUALIFICATIONS DEGREE TYPE: Bachelor's Degree FIELD(S) OF STUDY: Computer Engineer Science, Statistics, Industry Engineering, Business Administration or related field of study; or any equivalent combination of experience and training. EXPERIENCE Minimum 4 years' experience in Information Technology, Enterprise Analytics and Database, developing data visualizations, end user reports and performing data analysis, using Enterprise Analytics platforms including Tableau, Business Objects (Information Design Tool, Web Intelligence & Crystal Reports). COMPETENCIES/SKILLS Strong ability to use SQL for analyzing data. In-depth Knowledge of Software Development Lifecycle and methodologies. Project management and data warehouse technologies experience, preferred. Strong background developing data visualizations, end user reports and performing data analysis. Strong understanding of design strategies around information display. End to end knowledge of Enterprise Analytics and data warehousing architectures. Fundamental understanding of data management systems and processes within the ecosystem (source systems, data feeds, reference data management, ETL, Data Warehouses and Marts, data cube design, etc.). Strong RDBMS background, have excellent SQL skills. Excellent analytical skills and organizational skills to gather and document business requirements. Strong verbal and written communication skills to thoroughly prepare specifications, make recommendations and effectively work with internal and external members. Self-motivated, quality-oriented, and delivery-oriented.

Princess Cruises, one of the world's most recognized premium travel brands, offers guests unforgettable MedallionClass experiences across hundreds of global destinations. Our 10-week paid Summer Internship Program gives students hands-on exposure to the dynamic cruise and leisure travel industry. Interns contribute to meaningful projects while participating in professional development, leadership sessions, and enrichment activities that showcase life at Princess. We are looking for an amazing Intern, Digital Designer to fill this role, which is based in our Doral office. The Digital Designer position is a pivotal role that requires a creative and detail-oriented professional to conceptualize and design engaging promotional emails with segmented, data-driven content, ensuring strong click-through rates and conversions. Additionally, this role involves designing digital content for social media and display advertising, adhering to best practices and maintaining consistency across various company platforms. The Digital Designer is expected to self-manage projects, meet deadlines, and collaborate effectively with the design team while staying current with industry trends, making this role integral to the creation of visually appealing, user-centric digital experiences. Here is a summary of what Princess is looking for in its Intern, Digital Designer. Is this you? Responsibilities Conceptualize and design engaging email templates, newsletters, and campaigns with highly complex data-driven, dynamic, segmented content that delivers strong click-through rates, engagement, and conversion to influence specific target audiences and predetermined Key Performance Indicators (KPIs). Design promotional, life-cycle, and transactional campaigns using the latest HTML and CSS email oriented best practices and UX best practices. Effectively use existing HTML email layout templates for maximum efficiency and timeliness while continuing to evolve and innovate based on current trends and industry best practices. Provide creative input and suggestions for enhancing the overall effectiveness and engagement of email marketing initiatives. Leverage animation skills to create engaging and visually appealing interactive elements and transitions that enhance the overall user experience. Transform objective-driven business requirements and customer needs into relevant digital user experiences, designing static and animated graphics for social media and digital display advertising that follow best practices and ensure projects adhere to specifications and standards, including mobile. Remain current with latest graphic design/marketing & communication trends for email, display ads and social media marketing. Help ensure consistency in design and digital content across various company channels and platforms. Manage all projects from start to finish in order to meet established deadlines. Partner with other graphic designers and take on ad hoc design projects, as needed. Perform other duties as assigned. Requirements Currently enrolled in an accredited college or university program. Experience in email and social media marketing design required Experience designing in both desktop and mobile web. Self-starter with knowledge of the latest trends in email design and development. Strong eye, attention to detail, organized, creative problem solver and can present creative with key stakeholders using design, UX, and mockups to communicate inspiring brand experiences. Must be able to present well and articulate and defend design decisions with grace, logic and data. A portfolio of previous digital design work to showcase experience and creativity. Experience in interactive design, user interface design, or a related field, preferably in a digital agency or tourism-focused environment. Strong understanding of user experience principles and interaction design best practices Proficiency in design software such as Adobe Creative Suite, Sketch, Figma, After effect or other relevant tools. Able to create, re-size, and optimize images and graphics for the web. Excellent command of visual design and architecture for responsive email. Have a good natured, flexible, approach to design and coding. Familiarity with web development technologies such as HTML, CSS, JavaScript and ESPs. This position is considered Hybrid and follows the Company's schedule of three days in the office per week (Tuesday - Thursday) What You Can Expect Contribute to real projects that make an impact. Access to learning resources, mentorship, and skill-building opportunities. Connect with industry professionals and peers across departments. Gain insight into operations and innovation within a global brand. Opportunities to showcase your work and celebrate achievements. Learn about potential career paths and future opportunities within the organization. Our Culture… Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: *************************************************** Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #PCL

The Director of Housekeeping & Laundry Operations serves as the strategic leader overseeing all housekeeping and laundry functions across the fleet, ensuring the highest standards of cleanliness, service excellence, and guest satisfaction. This role drives operational performance by setting the vision, establishing brand-aligned standards, and implementing best-in-class processes that elevate the guest experience and protect the company's reputation. In addition to overseeing daily operations, this leader is responsible for large-scale initiatives including newbuild integration, refurbishment projects, dry dock planning, vendor partnerships, and budget management. The Director plays a pivotal role in shaping the department's long-term strategy, fostering a culture of accountability and professional development, and ensuring compliance with all health, safety, and environmental standards. Through cross-functional collaboration with Brand Experience, Product Development, Public Health, HR, and other key stakeholders, the Director ensures consistency and operational excellence across all vessels. By combining strategic oversight with hands-on leadership, this role not only enhances service delivery but also develops the next generation of shipboard leaders while contributing to the overall success of the brand. Essential Functions: Talent Strategy & Organizational Alignment: Partner with shipboard department heads and Human Resources to assess talent gaps, drive succession planning, and oversee all personnel decisions including promotions, pay changes, and departmental moves via the Crew Personnel System (CPS). Lead initiatives to build leadership capability and foster a high-performance culture across the fleet. Team Development: Lead, coach, and inspire a diverse team of shipboard leaders. Drive talent development, succession planning, and performance management in partnership with HR. Foster a culture of accountability, service excellence, and professional growth. Project & Resource Management: Spearhead planning and execution of dry dock activities, newbuild integration, and refurbishment projects. Oversee product sourcing, vendor negotiations, and logistics to ensure timely delivery and operational readiness. Manage departmental CAPEX and R&M budgets with a focus on cost efficiency and value creation. Annual Planning for Floor Care & Upholstery: Partner with the Senior Manager, Housekeeping to develop and execute an annual plan for floor care and upholstery maintenance. Ensure ship-specific requirements are met, activities are aligned with brand aesthetics, and execution supports guest satisfaction without disrupting service. Compliance & Safety Leadership: Ensure all housekeeping operations comply with HESS protocols and corporate policies. Lead risk assessments, promote safety culture, and ensure teams are trained and equipped to maintain a safe and healthy environment. Cross-Functional Collaboration: Serve as a key liaison between Housekeeping and internal stakeholders including Brand Experience, Product Development, Public Health, and Newbuild teams. Ensure operational needs are represented and integrated into broader company initiatives and destination planning. Performance Monitoring & Innovation: Analyze operational data, guest feedback, and financial metrics to identify trends and opportunities. Lead initiatives to enhance service delivery, streamline processes, and introduce innovative solutions that elevate the guest experience. Qualifications: 8 years of leadership experience in housekeeping operations, preferably in cruise or hospitality industries. Knowledge, Skills and Abilities: Scope: Manage Shipboard personnel & activities/processes. Collaborate with both Shoreside and Shipboard. Problem solving: Leads the development and execution of operational strategies that directly influence the guest experience and brand presentation across the fleet. Makes high-level decisions that shape the visual and functional standards of staterooms, public spaces, and crew areas. Ensures shipboard teams are equipped with the tools, resources, and guidance needed to deliver excellence while maintaining financial discipline. Anticipates challenges, evaluates risks, and implements proactive solutions that balance operational efficiency, compliance, and service quality. Impact: Develops and leads the execution of strategic departmental plans and initiatives that directly influence fleet-wide housekeeping and laundry operations. Serves as the senior departmental representative in dry dock planning and execution meetings, ensuring operational priorities are fully integrated and aligned with brand standards. Oversees the evaluation and implementation of new or alternative product sourcing strategies, driving innovation and cost efficiency. Plays a key role in shaping departmental guidelines and standards, while actively mentoring and developing the next generation of leaders to ensure long-term organizational capability and continuity. Leadership: Manages 7 direct reports and oversees shipboard housekeeping teams. Influences cross-functional decisions and contributes to enterprise-wide initiatives. Physical Demands: Requires regular movement throughout company facilities. Travel: 25-50% shipboard travel likely Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: Health Benefits: Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage Financial Benefits: 401(k) plan that includes a company match Employee Stock Purchase plan Paid Time Off Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. Other Benefits Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition reimbursement On-site Fitness center at our Miami campus #LI-Hybrid #CCL #LI-TM1

The Revenue Management Operations Coordinator is responsible for setting up pricing programs and promotions within the pricing system. This role involves coordinating, communicating, and troubleshooting these programs and promotions. The coordinator role works closely with the Revenue Management team and other internal partners to execute the pricing programs and promotions. Job Functions: Responsible for entering all offers, pricing programs, and promotional pricing into the pricing system. Ensure that all offers, promotional pricing, and merchandising attributes are correctly set up and displayed across all booking channels before and after the offer launch. Troubleshoot issues related to offers and pricing within internal reservation systems such as Navigator, carnival.com, and GoCCL.com, and provide clear and concise communication of troubleshooting findings. Collaborate with internal partners in Marketing, Sales, and the Casino teams to execute pricing programs and promotions. Collaborate with internal partners in Marketing, Sales, and the Casino teams to execute pricing programs and promotions. Communicate pricing program details to multiple internal company partners. Support the Contact Center with questions and troubleshooting issues related to pricing programs and promotions. Collaborate with the Revenue Management team to support all setup and pricing management activities. Knowledge, Skills & Abilities: Key responsibilities include entering data for offers and promotional pricing into the pricing system, ensuring accurate display across all booking channels, and meeting deadlines for the coordination and launch of pricing programs and promotions. Key responsibilities include entering data for offers and promotional pricing into the pricing system, ensuring accurate display across all booking channels, and meeting deadlines for the coordination and launch of pricing programs and promotions. For all roles: Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques. Skills: Strong time management and organizational skills Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks. Qualifications: Associate's Degree Minimum 2 years of experience in Contact Center related role/CCL experience Cruise industry experience preferred. Solid organizational, and time-management skills. Excellent oral and written communication skills. Ability to multitask and handle changing priorities with high level of quality. Establishes workable, prioritized and highly effective problem-solving plans for pricing and system challenges. Looks at issues, questions and dilemmas from every angle and generates entirely new ways to resolve them. Strong MS Office knowledge. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requires regular movement throughout CCL facilities. Travel: None or very little travel Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: Health Benefits: Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage Financial Benefits: 401(k) plan that includes a company match Employee Stock Purchase plan Paid Time Off Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. Other Benefits Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition reimbursement On-site Fitness center at our Miami campus #LI-Hybrid #LI-GS1 #CCL

Identify adequate and qualified international sources of supply for NCLH's required products and/or services. Recommend alternative products of same or better quality at a more favorable cost, in collaboration with Suppliers, Operations and sourcing specialists. DUTIES & RESPONSIBILITIES Develop a category strategy to achieve cost savings and improve quality and service levels by identifying opportunity areas such as product standardization and supplier consolidation. Oversee all spend activity and purchase requests for category and determine proper action plan for all purchases that meet the Supply Chain involvement threshold. Solicit price bids and proposals from qualified registered suppliers. Conduct comparison analysis of all bids against provided scope of work for contracted and non-contracted services. Administer/manage contracted and non-contracted services to ensure that all contractual requirements are met by both the supplier and the organization. Ensure prices and expiration dates are accurately reflected on service POs. Monitor actual usage of contracted service (ie agreed number of visits per year on specific vessel). Evaluate and confirm usage estimates on service POs with department heads. Provide category related subject matter expertise when necessary. Effectively work with functional and business groups as a trusted advisor to determine desired product/service specifications and projected demand when making recommended action plans. Develop Strategic Supplier Relationship Management programs. Collaborate with Spend Analysis & Reporting Team to conduct analysis for category improvement opportunities (e.g., market research) and to implement non-sourcing category projects (e.g., demand management). Support Sourcing Specialists to lead cross-functional teams to execute strategic sourcing projects for category areas. Ensure that NCLH has good supply market understanding and works with the business/function teams to provide input for creating innovative win-win customer and supplier strategies. Proactively identify improvement opportunities for Beverage related products and recommend key actions to the appropriate stakeholders. Conduct testing as per NCLH's standard operating process. Monitor supplier performance and manage supplier relationships for key suppliers across multiple business divisions. Perform other job-related functions as assigned. QUALIFICATIONS DEGREE TYPE: Bachelor's Degree FIELD(S) OF STUDY: Business, MBA or any equivalent combinations of relevant education and work experience. EXPERIENCE Minimum 5 years of strategic sourcing/procurement experience, performance measurement, contract negotiation, project management, category management, business analysis, or change management experience. 2+ years of category or industry specific experience. Cruise line and Duty-Free knowledge a plus. COMPETENCIES/SKILLS Working knowledge of an automated logistics and purchasing system is required, preferably with MXP and SAP. Strong knowledge of strategic sourcing methodology with pragmatism to manage exceptions. Ability to develop category and sourcing strategies by identifying areas of opportunity. Track record of effectively directing and leveraging procurement spend by leading global cross-functional teams. Experience managing and maintaining strong supplier relationships. Strong leadership presence and negotiation/contract management experience. Knowledge and experience with best practice processes, tools, and procurement/spend systems data and analysis. Strong interpersonal and management capabilities. Must have strong organizational skills. Strong problem solving, analytical and report summation, and conflict resolution skills. Ability to apply change management and consulting skills/knowledge and expertise. Firsthand working knowledge of strategic sourcing methodology required. Technical knowledge and expertise preferred. Proficiency in Microsoft suite (Word, Excel, and PowerPoint), proficiency in Procure-to-Pay systems (e.g. Ariba). Team Building, technical knowledge and expertise, high degree of business acumen, management, and interpersonal skills. To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.

The Specialist, Front-End Web Merchandising role executes the strategy for promotional content on carnival.com - from new sales to brand announcements, new module designs to daily updates. Their aim is to increase engagement and booking conversion on the Carnival website across all devices while providing the best possible user experience and meeting established business goals. The Specialist, Front-End Web Merchandising is responsible for the day-to-day execution of the merchandizing strategy including development, CMS implementation, maintenance, optimization and governance. The role will focus on the development and implementation of new merchandising and maintenance of existing content via our content management system and other e-commerce platforms using HTML/CSS and JavaScript. Essential Functions: Expand on personalization strategy to develop and implement rules, logic, and audiences for our targeted personalization campaigns. Analytics, concurrent campaigns, and business goals need to be taken into account to develop the rules logic, and, audiences for these campaigns. Implement all merchandising campaigns for Carnival.com on the front-end using JavaScript & HTML/CSS within Sitecore CMS and Optimizely platforms. Implementation of campaigns encompasses interpreting creative mockups into code, maintenance/optimization of existing content, and adherence to performance/ADA guidelines. Perform QA testing for accuracy and functionality across browsers and devices; troubleshoot and/or engage relevant teams (e.g. DevOps, support, ADA), as needed. Work cross-functionally coordinating with marketing teams and other Carnival business units such as Casino, E-commerce, Brand Marketing, and IT to make sure our merchandising being implemented follows brand guidelines (voice, digital style guide), best practices and compliance requirements (performance, ADA), incorporates learnings (A/B and user testing) and is properly tagged for analytics/reporting. Performs other duties as assigned Qualifications: Bachelor's Degree - Marketing, Business, Communications Computer Science, or related field 3+ years of experience coding for websites or managing an e-commerce site or digital marketing experience. Proficiency in CRM and marketing automation tools (e.g., Salesforce, Optimizely, Sitecore). Travel industry experience is a plus Mobile commerce experience is a plus HTML, CSS, Javascript accreditation preferred Knowledge, Skills, and Abilities: Experience with CMS software (Sitecore a plus) and ecommerce platforms (Optimizely a plus). Ability to manage multiple projects in a fast-paced, deadline-driven environment. Strong independent decision-making, organizational, planning, and problem-solving skills. Experience interfacing with a range of web site, mobile, tablet, creative design initiatives. Ability to identify, prioritize, and articulate highest impact initiatives. Understanding of design/ layout best practices and ADA compliance in the digital environment. Experience with automation tools and customer segmentation. Incredible attention to detail and ability to think logically. Have proficient knowledge of HTML / CSS / Javascript. Ability to work with Adobe Creative Suite of products and/or Figma. Proficient in understanding and articulating technical concepts. Adept at bridging the gap between technical and non-technical stakeholders Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Travel: No or very little travel likely Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: Health Benefits: Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage Financial Benefits: 401(k) plan that includes a company match Employee Stock Purchase plan Paid Time Off Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. Other Benefits Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition reimbursement On-site Fitness center at our Miami campus #LI-Hybrid #LI-TM1 #CCL

Princess Cruises, one of the world's most recognized premium travel brands, offers guests unforgettable MedallionClass experiences across hundreds of global destinations. Our 10-week paid Summer Internship Program gives students hands-on exposure to the dynamic cruise and leisure travel industry. Interns contribute to meaningful projects while participating in professional development, leadership sessions, and enrichment activities that showcase life at Princess. We are looking for an amazing Intern, Copywriter to fill this role, which is based in our Doral office. This position is for a copywriter who is responsible for delivering copy that creatively communicates key selling points. Candidate will also work with marketing team members, upholding brand guidelines while asking the right questions and turning the answers into copy that resonates with the Princess audience. The copywriter will be a team player who can take direction from multiple sources, collaborate with designers and ultimately distill complex ideas into approachable and intriguing content. This role requires understanding of messaging hierarchies, where a piece sits in the customer funnel, and what information customers want and need. The person in this role is tasked to deliver great work on tight deadlines and bring a passion for travel into writing that connects our audience with the best destinations in the world. Here is a summary of what Princess is looking for in its Intern, Copywriter. Is this you? Responsibilities Write compelling copy for digital media (emails, eflyers, social posts, video scripts), such as subject lines that elicit opens. Work with a designer on print work (direct mail, ads, brochures) that breaks through the clutter. Must thrive at writing punchy headlines and body copy that paints a picture (and sells a product). Create copy for TA support materials (ads, flyers, emails, banners) that is on brand and also works for various third parties. Write onboard material (digital signage, terminal signage, collateral) that conveys the brand voice while being clear. Contribute to casino branding efforts, writing emails and direct mail as needed. Brainstorm for ad hoc projects, such as the holiday and birthday ecards and naming venues. Review direct mail about to release to printer, as well as 1st and 2nd round bluelines, for inaccuracies. Perform other duties as assigned. Requirements Currently enrolled in an accredited college or university program. Proficient in Microsoft Suite Competent & confident writing in English with excellent grammar, written and spoken communication skills Willingness to master and enforce Princess style guide and brand voice Ability to manage ambiguity and be flexible in solving problems Portfolio or Portfolio link must be included with your resume for consideration Ability to work independently and in a team environment. Interest in the cruise and travel industry is a plus. This position is considered Hybrid and follows the Company's schedule of three days in the office per week (Tuesday - Thursday) What You Can Expect Contribute to real projects that make an impact. Access to learning resources, mentorship, and skill-building opportunities. Connect with industry professionals and peers across departments. Gain insight into operations and innovation within a global brand. Opportunities to showcase your work and celebrate achievements. Learn about potential career paths and future opportunities within the organization. Our Culture… Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: *************************************************** Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #PCL

One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. With parent company Carnival Corporation, Princess has introduced Medallion Class Vacations. This award-winning innovation offers the fastest way to an effortless, personalized vacation. We are seeking an experienced technical/engineering lead to join our team. This is a hybrid/in office position based in our Fort Lauderdale office. As Lead, eCommerce Engineering you'll spearhead the development and optimization of our digital commerce platforms, driving innovation and technical excellence across customer-facing web applications. This role blends strategic leadership with hands-on engineering, ensuring seamless user experiences, robust architecture, and scalable solutions that support our business growth. Here's a summary of what Princess is looking for in its Lead, eCommerce Engineering. Is this you? Responsibilities Team Leadership: Lead cross-functional engineering teams to deliver high-performing e-commerce solutions. Architect and implement scalable, secure, and responsive web applications using modern frameworks (e.g., React, Next.js). Lead, mentor, and grow a team of e‑commerce developers and engineers. Assign tasks, review code, and ensure adherence to best practices. Foster a culture of collaboration, innovation, and accountability Technical Strategy: Define and implement the technical roadmap for e‑commerce platforms. Evaluate emerging technologies and recommend adoption where beneficial. Ensure architecture decisions align with scalability, performance, and security needs Collaborate with product managers, UX designers, and stakeholders to translate business goals into technical deliverables. Platform Development: Oversee development of core e‑commerce features (catalog, checkout, payments, order management). Manage integrations with CRM, booking engineer, logistics, and third‑party APIs. Drive optimization of site performance, SEO, and accessibility. Mentor developers, conduct code reviews, and promote best practices in DevOps and agile methodologies. Operational Excellence: Establish CI/CD pipelines, testing frameworks, and monitoring systems. Ensure compliance with PCI DSS, GDPR, and other data protection standards. Proactively identify and resolve performance bottlenecks. Oversee the full software development lifecycle, including planning, coding, testing, deployment, and maintenance. Ensure platform reliability, performance, and compliance with accessibility (WCAG), security (PCI), and data privacy standards. Performs other duties as assigned. Requirements Bachelor's Degree in Engineering, Computer Science/Math or equivalent degree. 7+ years of experience in software engineering, with 3+ years in a technical leadership role. Proven ability to build productive collaborative relationships, motive team members, and instill a positive can do attitude. Experience in the planning, analysis, and design of software application strategies. Extensive knowledge of the system development life cycle, the customer area's functions and systems, and application program development alternatives. Should have a deep understanding of many software development methodologies. Deep understanding and application of WCAG, PCI, PII, Encryption requirements. 3 years Adobe Experience Manager is a plus. 3+ years of experience in modern web technologies like React, API gateways. 3+ years of experience with web systems architecture componenets like Akamai/CDN, DNS, SSL. 3+ years of experience with MarTech solutions like Adobe target, Analytics, session recording, Personalization tools. Strong understanding of Web UI Technologies and frameworks such as React and Angular. Proven experience on Product Testing and driving result through iterative testing. Strong experience and understanding of Serverless Architecture. Strong experience with REACT. Strong experience and understanding of Event Driven Architecture. Micros services & SPA experience preferred. This is a hybrid/in office position, based in our Fort Lauderdale office. Candidates must be comfortable coming into the office 3 days/week (currently Tuesday-Thursday). What You Can Expect Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Rewards & Incentives Our Culture… Stronger Together Our highest responsibilities and top priorities are compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: **************************************************** Princess is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #PCL #LI-SF1

The Applications Specialist is responsible for overseeing the day-to-day administration and support of key Contact Center database applications, including Siebel, CTI, Eloqua, Webex Engage, Oracle Right Now, and Carnival Dash. This role ensures seamless user access, data integrity, and system functionality by managing database transfers, user provisioning and deprovisioning, and supporting training initiatives. The Specialist also plays a critical role in identifying and resolving technical issues, supporting monthly deployments through User Acceptance Testing (UAT), and maintaining effective communication with stakeholders across technical and non-technical teams. Job Functions: * Manage and respond to the Siebel Support inbox in an efficient and timely manner. Identifying, documenting, and resolving technical issues with system functionality, including advanced complex issues such as phone connectivity issues. Lead investigations, transfers, and ownership, managing CRM process flows, managing data conversion and technical inquiries. * Assist with User Acceptance Testing for monthly deployments by testing defects and enhancements and promoting these cases to a production environment. * Manage administrative tasks to support database applications used within the Contact Center including Siebel, CTI (Computer Telephony Integration), Eloqua, Webex Engage, Oracle Right Now, and Carnival Dash. Support with Siebel application by executing database transfers, initiating transfers for training purposes, and dismantling databases upon separation or promotion. * Assist with Siebel training initiatives or presentations as needed. Knowledge, Skills & Abilities: * This position supports multiple enterprise-level platforms used across the Contact Center, with a primary focus on Siebel CRM and its integrations. The role requires a working knowledge of database systems, CRM workflows, and telephony integration. The Specialist is responsible for executing system tasks, monitoring support channels, and ensuring compliance with internal policies and regulatory requirements. The role also contributes to training and documentation efforts to support end-user adoption and operational continuity. * The role demands strong analytical and troubleshooting skills to investigate and resolve a wide range of technical issues, including complex phone connectivity problems and CRM process flow errors. The Specialist must be adept at identifying root causes, documenting resolutions, and collaborating with cross-functional teams to implement sustainable solutions. Participation in UAT cycles requires the ability to test and validate system enhancements and defect resolutions in a structured and detail-oriented manner. * By ensuring the reliability and efficiency of Contact Center applications, this role directly supports the productivity of frontline teams and the quality of customer interactions. Timely resolution of technical issues and proactive system administration help minimize downtime and enhance the overall user experience. Their contributions to training and process documentation also support knowledge transfer and operational consistency across the organization. * While this is not a formal leadership role, the Specialist is expected to demonstrate initiative, ownership, and accountability in managing assigned systems and tasks. The role requires effective collaboration with IT, training, and operations teams, as well as the ability to communicate clearly with both technical and non-technical stakeholders. They may also lead small-scale initiatives or contribute to cross-functional projects aimed at improving system performance and user satisfaction. For all roles: * Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques. * Skills: Strong time management and organizational skills * Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks. Qualifications: * Associate's Degree - Information Technology or related field * Minimum 1 year of application process flows experience or similar position * Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams) and other relevant technologies essential for this role * Experience with SQL, SAS, Siebel CRM * Industry Knowledge: Basic knowledge and understanding of the fundamental concepts, processes, trends and terminology related to database analysis. * Analytical and Problem-Solving: Good business judgment, troubleshooting, analysis, problem-solving, and decision-making skills * Communication: Good verbal and written communication skills for engaging with stakeholders and explaining concepts to both technical and non-technical stakeholders. * Prioritization: Ability to identify, prioritize, and articulate initiatives. * Cross-Functional Collaboration: Ability to work independently and with diverse teams to build consensus and achieve common goals. * Compliance and Legal: Comprehensive understanding of company policies and procedures, relevant laws, regulations, and compliance requirements. * Motivation: Inner drive to achieve goals and maintain a positive attitude * Social Skills: Proficient in building relationships and networks and navigating social complexities in the workplace. * Standard Position-related Skills: Good organizational, interpersonal, critical thinking, innovative reasoning, time management, and adaptability skills to effectively manage changing priorities with a high level of quality. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requires regular movement throughout CCL facilities. Travel: None or very little travel Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. This position is classified as "in-office." As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: * Health Benefits: * Cost-effective medical, dental and vision plans * Employee Assistance Program and other mental health resources * Additional programs include company paid term life insurance and disability coverage * Financial Benefits: * 401(k) plan that includes a company match * Employee Stock Purchase plan * Paid Time Off * Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. * Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. * Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. * Other Benefits * Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends * Personal and professional learning and development resources including tuition reimbursement * On-site Fitness center at our Miami campus #LI-Remote #LI-GS1 #CCL About Us At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world's most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch. Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference. In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law. ***************************************************************** ******************************************************************

Risk Advisory and Assurance Services (RAAS) is a diverse global team, recognized by the Audit Committee and senior management as their partner for providing advisory and assurance services on the company's most significant strategic, financial, operational, technology and compliance risks. The Senior Audit Consultant is responsible for performing end to end reviews of key business processes and controls to provide an independent assessment of their design and effectiveness and communicate results and observations to senior levels of management. Further, they leverage best practice to enhance the effectiveness and efficiency of operations. Essential Functions: Within the scope of assigned operational/financial projects, the below responsibilities should be performed with minimal guidance: Develop the planning and scoping for complex reviews to ensure appropriate Corporate and Cross Brand audit coverage. Perform walkthroughs to develop understanding of complex and matrixed processes & controls, identify areas of risk and develop tests accordingly. Perform testing, data analysis and benchmarking, as appropriate, to assess controls and develop insights for management. Identify issues/opportunities to improve operations and the related root cause and impact. Conclude on the adequacy of management's processes and internal controls to mitigate risk. Prepare succinct, accurate, and compelling reporting to effectively communicate audit results. Lead effective meetings and present to senior management on issue/opportunities identified. Partner with management to develop appropriate action plans impacting tactical and strategic changes to the organization. Effectively manage project progress and status, including budget/milestone tracking and reporting. Follow up and report on the implementation status of management's action plans. All while developing and maintaining an effective, trusted, partnership relationship with Senior management and adhering to RAAS department policies and procedures, including ensuring consistency and completeness of working paper documentation and compliance with IIA standards. Support other department objectives/duties as assigned including, but not limited to, assisting with internal forensic investigations as assigned and assisting with the Sarbanes-Oxley 404 compliance program. Undertake relevant training, networking and studies as required to ensure continuing professional development. Qualifications: Bachelor's Degree, Accounting or Business Preferred CPA or CIA Certification Preferred (or in Progress) Minimum of 3-5 years' relevant experience with Big 4, Management Consulting or experience working in highly matrixed environment (excluding internships) Proficiency with Microsoft Office, including Outlook, Excel, PowerPoint, Word, Visio, and Teams Knowledge, Skills, and Abilities: Integrity, objectivity, and a high degree of professionalism. Excellent oral and written communication skills to interface well with all levels of management. Ability to build relationships while asking tough questions. Strong project management, time management and organizational skills. Personal initiative, resourcefulness, and professional enthusiasm. Good background/experience with audit methodologies and techniques. Prior success conducting external and/or internal audits. The success of the individual will also be determined by their dedication, service-ethic, and ability to work as an effective team member. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Travel: Less than 25% with shipboard travel likely Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: Health Benefits: Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage Financial Benefits: 401(k) plan that includes a company match Employee Stock Purchase plan Paid Time Off Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. Other Benefits Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition reimbursement On-site Fitness center at our Miami campus #Corp #LI-Hybrid #LI-SR1

The Technical Inventory Control Analyst is responsible for providing analytical support driving benchmarking, metrics, continuous improvement, and change management initiatives across technical inventory work-streams. This role involves assisting in the collection of data and analysis of vessel's inventory accuracy, controls, reporting as well as process improvements for data recording/collection methods and standardization of inventory processes. The Technical Inventory Control Analyst will work closely with shoreside and shipboard Technical and Deck / Maritime Operations collaborating with the Demand Planning, Inventory Control, and Procurement shoreside teams. The ideal candidate will be able to proactively engage with cross-functional teams, strong attention to detail, strategic thinking and able to work in an agile and complex organization. Essential Functions: * Accountability 1: Data Collection and Analysis - Provide analytical support for the shipboard teams associated to inventory accuruacy, controls, and reporting. Assist in the creation of SOPs, and process flows. Assist with reviewing/updating system entered data. Ensure the vessels record keeping and ordering process is completed accurately working in collaboration with shoreside Demand Planning and Supply Planning ensuring appropriate inventory levels are properly maintained to meet onboard demands. Assist with process flow and reporting documents. Assists in flagging critical spares for each vessel. * Accountability 2: Process Improvement - Drive process improvements for data recording/collection methods and standardization of inventory processes. Assist in creating, maintaining, and provided continuous improvement plan for vessel Corrective Actions for data inaccuracies, inventory control gaps, and non-compliance issues. * Accountability 3: Collaboration - Work closely with shoreside and shipboard Technical and Deck / Maritime Operations, collaborating with the Demand Planning, Inventory Control, and Procurement shoreside teams in both day-to-day reporting as well as longer term projects. Provide analytical support for key strategic and corporate initiatives (MAST, Demand Planning, Supply Planning). Provide analytical support for development of business cases for new technologies, systems and programs to drive maintenance and inventory improvement initiatives. * Accountability 4: Benchmarking and Metrics - Provide analytical support driving benchmarking, metrics, continuous improvement, reporting and change management initiatives. Assist in the development and maintenance of Power BI dashboards & reports/ policies / SOPs. Gather and share metrics, KPIs, corrective action data, and lessons learned through routine engagement and follow-ups with vessels and shoreside SMEs. Routinely review defined parameters, acceptance ranges, and thresholds to ensure metric s and KPIs remain relevant to stakeholders. Perform quality assurance of inventory reports made by crew identifying gaps to ensure accuracy and consistency. * Accountability 5: Problem Solving = Anticipate supply chain disruptions, recognize anomalies in consumption or stock levels, and address issues before they escalate into operational delays or audit findings. Qualifications: * Required: Bachelor's Degree required, preferred field of Data Analytics / Data Engineering * 3+ Years experience in inventory controls and data analysis * Strong analytical and problem-solving skills. Expert level knowledge of Excel, Microsoft Office, PowerPoint, and Tableau/Power BI * Excellent verbal and written communication in English * Working understanding of Data Warehouse, data virtualization, and data visualization * Working knowledge of AMOS or similar WMS/ERP * Preferred: Postgraduate degree in Data Engineering / Data Analytics * Understanding of Inventory Controls and difference between Inventory Control and Inventory Management * Understanding of Stata/R or MATLAB Knowledge, Skills, and Abilities: * Scope: The role requires the ability to analyze large datasets to identify trends, inefficiencies, and compliance risks, fitting into the organization by ensuring inventory accuracy and efficiency across both onboard vessels and shore-based distribution centers, impacting global operations. Success in this role depends on a strong ability to conduct in-depth research, apply critical thinking, and collaborate across departments to develop solutions that align with strategic objectives and regulatory requirements. Through this problem-solving focus, the Analyst plays a crucial part in transforming inventory into a managed, cost-effective asset that supports fleet-wide technical performance. * Problem solving: The Technical Inventory Control Analyst must navigate complex inventory challenges, analyze large datasets, and translate data into actionable insights to improve inventory accuracy and reduce waste, proactive addressing root causes and impacting change management to prevent recurrence. * Impact: The role has a significant impact on operational readiness, compliance, and cost-effectiveness of inventory management, supporting fleet-wide technical performance. By delivering data-driven insights and identifying opportunities for optimization, the Analyst directly influences inventory accuracy, cost efficiency, and supply chain reliability. This role supports the standardization of inventory processes and performance metrics across vessels and distribution centers, helping to establish consistent practices that align with corporate objectives and regulatory standards. * Leadership: While not a direct leadership role, the Analyst must demonstrate leadership in problem-solving, process improvement, and cross-departmental collaboration. * Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques. * Skills: Strong time management and organizational skills * Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Travel: None or very little travel likely Work Conditions: Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations. This position is classified as "in-office." As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: * Health Benefits: * Cost-effective medical, dental and vision plans * Employee Assistance Program and other mental health resources * Additional programs include company paid term life insurance and disability coverage * Financial Benefits: * 401(k) plan that includes a company match * Employee Stock Purchase plan * Paid Time Off * Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. * Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. * Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. * Other Benefits * Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends * Personal and professional learning and development resources including tuition reimbursement * On-site Fitness center at our Miami campus #LI-Hybrid #Corp #LI-EJ1 About Us Carnival Corporation & plc is the world's largest leisure travel company, our mission to deliver unforgettable happiness to our guest through our diverse portfolio of leading cruise brands and island destinations, including Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America and Australia; P&O Cruises and Cunard Line in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe. Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference. In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law. ***************************************************************** ******************************************************************

Incumbent reports to Director, Benefits & Wellness. The Benefits and Wellness Specialist is responsible for administering, coordinating, and optimizing employee benefit programs and wellness initiatives to support the overall well-being and satisfaction of employees. Acts as Subject Matter Expert for Medical, Dental, Vision, Life, FMLA and EAP plans as well as voluntary plans. Responsible for the day-to-day administration of plans and leave management, including coordination of implementations, compliance activities, and communications. Works closely with Benefits Analyst to ensure data integrity. Works closely with benefit consultants, vendors, and providers. Will also determine leave decisions based on federal, state and company policies. Under limited supervision, seeks guidance on matters and situations outside of guidelines or policy. Uses creativity, critical thinking and experience to plan and accomplish short- and long-term goals and responsibilities. Support initiatives for CCL brand and Corporate consisting of approximately 3,400 employees. Essential Functions: Manage all aspects of employee benefits programs, including health, dental, vision, life insurance, and retirement plans. Oversee the enrollment process, including new hire onboarding and annual open enrollment. Audit employee elections in Oracle HCM ensuring all necessary data is accurate and complete. Ensure necessary supporting documents are valid and have been uploaded. Identify incomplete data and/or missing documents. Follow up with employees to resolve incomplete data or missing documents. Work with Sr. Benefits Analyst and HRIS to resolve any process gaps or defects. Seek and identify opportunities for process improvements. Ensure benefits programs comply with legal requirements and industry regulations. Manage and administer all aspects of employee leaves, including FMLA, short-term disability, long-term disability, and other applicable leave programs. Serve as the primary point of contact for employees requesting leaves and guide them through the leave application process, providing guidance and support to employees seeking assistance with leave-related matters and wellness inquiries. Ensure compliance with federal and state leave laws, maintain accurate records, and stay up to date with regulatory changes. Collaborate with leave management provider, HRBP, and supervisors to resolve leave-related issues and disputes. Provide guidance and support to employees seeking assistance with leave-related matters and wellness inquiries. Update communication collateral and ensure proper communication with all stakeholders. Communications includes required notifications, targeted communications, lunch and learns, open enrollment, SharePoint site, ALEX tool, articles, job aides, etc. Liaise with the HR Service Center team to ensure communications pieces, articles and job aides related to assigned plans are updated and disseminated in a timely manner. Serve as the main point of contact for employees regarding benefits inquiries, issues, changes and leave requests. Respond to my HRExperience cases and emails through to resolution. Knowledge & Skills: Responsible for the administration and optimization of employee benefits programs and wellness initiatives for ~3,400 employees across CCL and Corporate. Serves as the subject matter expert for core benefit offerings including medical, dental, vision, life insurance, FMLA, EAP, and voluntary plans. The incumbent ensures compliance, data integrity, and effective communication across all benefit-related functions, while also managing leave programs and wellness initiatives. Applies sound judgment, analytical skills, and effective problem-solving to resolve data discrepancies, leave decisions, and compliance issues. Collaborates with HRIS, vendors, and internal teams to improve processes and ensure accurate, secure handling of protected information. Enhances employee experience by ensuring accurate benefits administration and timely support for leave and wellness inquiries. Drives operational efficiency and compliance through process improvements and data integrity. Demonstrates leadership through clear communication, relationship-building, and cross-functional collaboration. Leads benefit-related communications and supports environmental compliance by reporting issues per the Environmental Compliance Plan. Proficient in Microsoft Office 365, Advanced Excel, PowerPoint, and HRIS systems. Qualifications: Required Education: Bachelor's Degree Required: 3+ years' experience in HR and/or Benefits. Preferably in FMLA A combination of years of experience can be substituted for educational requirement Effective communication and interpersonal skills, ability to demonstrate sound judgement, analytic skills, effective problem-solving skills and ability to build and maintain effective work relationships. Very good understanding of Federal & State Regulatory Laws applicable to Benefits (i.e. FMLA; HIPPA, etc.). Ability to interpret policies. Ability to recognize confidential and protected information and maintain information in a confidential and secure manner. Advanced Excel; Intermediate PowerPoint; Microsoft Office 365; Proficiency in HRIS. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Travel: None or very little travel Work Conditions: Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations. This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: Health Benefits: Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage Financial Benefits: 401(k) plan that includes a company match Employee Stock Purchase plan Paid Time Off Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. Other Benefits Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition reimbursement On-site Fitness center at our Miami campus #Corp #LI-Hybrid #LI-SR1

Norwegian Cruise Line is the innovator in cruise travel with a 47-year history of breaking the boundaries of traditional cruising, most notably with the introduction of Freestyle Cruising which revolutionized the industry by giving guests more freedom and flexibility. Today, Norwegian invites guests to “Feel Free” on one of 14 purpose-built Freestyle Cruising ships, providing guests the opportunity to enjoy a relaxed, resort style cruise vacation on some of the newest and most contemporary ships at sea. Recently, the line was named “Europe's Leading Cruise Line” for the sixth consecutive year, as well as “Caribbean's Leading Cruise Line” and “World's Leading Large Ship Cruise Line” by the World Travel Awards. Norwegian Cruise Line is also listed as one of America's Best Employers on Forbes List. Norwegian Cruise Line is the official cruise line of the Miami Dolphins/Sun Life Stadium, The New York Knicks, Blue Man Group and Legends in Concert; and the official cruise line partner of The GRAMMY Awards and is an official partner of the Rockettes and Radio City Music Hall. Job Description DUTIES AND RESPONSIBILITIES: Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations. Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals. Builds and maintains effective relationships with new and existing consumers. Maintains consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history. Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities. Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers. Participates in department approved mass e-mail campaigns targeting specific guests' profiles. Perform other job related functions as assigned. Qualifications EDUCATION : High School Diploma or equivalent; Bachelor's degree in Marketing, Business Administration or related field preferred. EXPERIENCE : Minimum one year of sales experience; 2 years sales experience preferred. Cruise sales a plus. Additional Information KNOWLEDGE & SKILLS: Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally. Maintain strong working knowledge of Norwegian Cruise Line products, including current fleet and ship itineraries. Proven record of excellent customer service and retention skills. Must be able to multi-task and work in a high energy sales environment that is goal/quota driven. Problem solving, research and resolution skills. Negotiation skills and ability to think through solutions is required in order to balance the interest of the guests and guest satisfaction while ensuring revenue and adherence to Norwegian's program guidelines. Customer service skills. Adherence to dress code is strictly enforced. *Please Apply Online At *******************************************************