Technology Support Analyst
Norwegian Cruise Line Holdings Ltd. job in Miami, FL
JOB SUMMARY: Provide technical and administrative support for the deployment team. Test and specifications of new technology, installation of new software, monitoring deployment methodologies and administering and monitoring the deployment queue for shoreside support.
DUTIES & RESPONSIBILITIES:
Monitor deployment queue and update priorities as needed.
Develop and maintain processes that can help streamline the department and improve efficiency.
Review, analyze and streamline both administrative and technical processes.
Assist with analyzing and resolving any issues of computers not receiving the monthly critical patches in order to make sure all computers are within compliance meeting SOX standards and procedures as well as IT Security boundaries.
Create and use Service Now reports to help monitor the department queues.
Work with vendor support contacts to resolve technical problems with desktop computing equipment and software and develop mitigation techniques to apply resolutions when found.
Provide 24/7 support to team members from various time zones and work sites, as necessary.
Continuously evaluate technology to recommend and implement technology upgrades inclusive of hardware (CPU, memory, hard drive, network card, etc) and operating system to adjust to the changing needs of the user community. Develop testing schema to validate new technology choices and deployment scenarios.
Work with numerous computer platforms in a multi-layered client server environment. Support Apple (MAC) and MS Windows OS, hardware and software applications specific to enterprise applications.
Perform other job-related functions as assigned.
QUALIFICATIONS
DEGREE TYPE: Associate's Degree
FIELD(S) OF STUDY: Computer Science or Management Information Systems
EXPERIENCE:
Minimum 2 years of experience troubleshooting hardware or providing desktop support.
Experience using Service Now preferred.
COMPETENCIES/SKILLS:
Knowledge of mobile, desktop and laptop hardware and software including Windows (all versions), Linux, MAC OS X, Android, IOS, and common enterprise applications including Microsoft Office, diverse browsers, hardware drivers, and connectivity.
Extensive knowledge in troubleshooting and able to identify options for potential solutions.
Ability to conduct research into issues and products independently as required without pervasive supervision.
Excellent written and oral communication skills to work with users at all levels in the organization. Strong customer-service orientation.
Basic Windows scripting skills and advanced Microsoft Office Suite set-up and troubleshooting skills recommended.
Ability to work well in a team-based environment as well as working independently.
Good organizational skills to prioritize multiple tasks and demonstrated problem-solving skills. Ability to provide support after hours for emergency situations when necessary.
Event Coordinator
Norwegian Cruise Line Holdings Ltd. job in Miami, FL
TITLE
Event Coordinator - Ship Tour
The Event Coordinator - Ship Tours will support the North America Sales Team by planning and executing ship familiarization tours. This role requires a detail-oriented and highly organized professional who can partner with internal operations teams and external stakeholders to deliver seamless, memorable, and brand-aligned experiences for travel partners and guests.
Supports the execution of events to position our company favorably with travel agent partners, consumer and trade press and guests through onboard functions, announcement events, new ship launches and press familiarization trips.
DUTIES & RESPONSIBILITIES
Plan, coordinate, and execute all ship familiarization tours including requesting dates, maintaining calendars, and preparing all required paperwork.
Build and maintain strong knowledge of the company's products, brand standards, and guest experience expectations.
Maintain a guest-centric approach in all responsibilities, ensuring interactions and experiences reflect the company's brand standards.
Serve as the main liaison with operations partners across the country to align on logistics, scheduling, and tour requirements.
Manage event communications, including invitations, confirmations, inquiries, and follow-ups with guests, travel partners, and internal stakeholders.
Maintain accurate records of registrations, attendance, changes, and cancellations, ensuring timely updates and error-free documentation.
Prepare guest lists, reports, and event materials (including memos and order forms) to support smooth execution.
Contribute to post-event reporting, analysis, and feedback to drive continuous improvement in both operations and guest satisfaction.
Perform other job-related functions as assigned which will include supporting trade shows, employee events support, administrative support, ship launches, event planning, and other aspects of corporate event management.
QUALIFICATIONS
DEGREE TYPE: Bachelor's Degree
EDUCATION: Bachelor's degree in Hospitality, Event Management, Marketing, or related field preferred; or equivalent combination of skills and experience.
EXPERIENCE: Minimum 2 years of experience in event coordination, guest services, or a corporate support role required. Experience with event management systems, data reporting, and technology platforms desired. Cruise line or travel industry experience preferred. Experience with Cvent or similar event management software is a plus.
COMPETENCIES/SKILLS
Must be detail-oriented with strong organizational and time management skills.
Excellent verbal and written communication skills required to effectively engage with guests, travel partners, and internal stakeholders.
Capable of managing tasks autonomously while contributing effectively to team goals.
Must demonstrate adaptability, initiative, and sound judgment with strong problem-solving abilities.
Guest-centric mindset with a focus on delivering experiences that reflect brand standards.
Analytical skills to review registrations, track results, and identify trends or discrepancies. Proficiency with Microsoft Office Suite required; familiarity with event operations, logistics, and planning is a plus.
Comfortable operating in a fast-paced, matrixed corporate environment with cross-functional teams.
Flexibility to work evenings, weekends, and travel domestically or internationally as business needs require.
To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.
Youth Counselor
Miami, FL job
Are you passionate about working with kids and teens? Join our team onboard and help create unforgettable cruise experiences for young guests aged 6 months to 11 years!
What You'll Do:
Lead and organize fun, age-appropriate activities such as games, arts & crafts, science, and themed events
Supervise and ensure the safety and well-being of all children and teens
Host exciting teen activities like karaoke, pool parties, and game nights
Communicate with parents in a professional and friendly manner
Maintain a clean and safe environment in activity areas
Assist in planning and delivering engaging youth programs and special events
Qualifications:
Bachelor's degree
3-5 years of experience working with children or teens - ages 6 months to 11 years
Experience in childcare and handling children with special needs
CPR and First Aid certification (Infant/Child preferred)
Energetic, creative, responsible, and great with kids
Proficient in Microsoft Office (Word, Excel, PowerPoint)
Preferred Background:
ā Experience in schools, camps, or youth organizations like the YMCA and Kids Club Attendant.
Why You'll Love It:
Travel the world
Work with an amazing international team
Make a positive impact and unforgettable memories for young cruisers
Entertainment Stage Staff
Miami, FL job
Entertainment Staff are responsible for supporting and carrying out all production technical elements required to run the on-board live music program, Celebrity Activities, Production Theme Events, themed parties, game shows, group events, and more. In addition to the duties related to alternative entertainment venues, the Entertainment Staff are required to assist the Entertainment Operators in the main theater with follow spot operation, assist backstage during cast production shows, and stage resets as required by the Stage & Production Manager / Technical Entertainment Director and/or the Head Entertainment Operator.
Responsibilities
Set up, operation, and tear down of all AV equipment.
Support and carry out all production technical elements for live music programs and events.
Assist Entertainment Operators in the main theater with follow spot operation.
Assist backstage during cast production shows.
Perform stage resets as required.
Qualifications
Bachelor's degree in theater (focus in theater technology) from an accredited university or equivalent experience is required.
Minimum 2 years' experience in technical entertainment or theatrical settings, including audio, lighting, stagehand, or backstage work experience is required.
Required Skills
Basic knowledge of sound systems set up, operation, and troubleshooting is required.
Basic lighting knowledge, equipment, fixture focusing, recalling cues, et cetera.
Working knowledge of computers (Windows and Mac) and connecting to external devices such as projectors and TV screens, and relevant troubleshooting.
Excellent communications and interpersonal skills.
Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames.
Ability to communicate tactfully with coworkers and other shipboard employees to resolve problems and negotiate resolutions.
Able to work well in a fast-paced environment and adapt well to sudden changes.
Preferred Skills
Experience in a cruise ship environment is a plus.
Additional technical certifications related to AV equipment.
Associate General Counsel - Securities and Financing Transactions
Miami, FL job
Essential Functions
To provide high quality, experienced legal advice on securities laws, corporate governance and financing matters.
Assist with corporate governance matters, including the review and preparation of Board materials, annual review of Board Committee charters, dissemination and review of D&O Questionnaires, Independence Questionnaires and UK Emolument Forms.
Assist with the preparation and review SEC and other regulatory filings, including Forms 10-Ks, 10-Qs, 8-Ks, S-3 and S-8s.
Assist with the preparation of the annual Proxy Statement and the associated shareholder materials and regulatory filings; assist with planning for the annual shareholder meeting.
Assist with drafting, reviewing and negotiating documentation for financing transactions, including capital markets offerings, export credit facilities, syndicated loan facilities, bilateral bank loans and intercompany loan arrangements.
Support other finance and treasury transactions (including ISDAs, bonding facilities and letter of credit facilities) and assist with corporate and commercial transactions and projects.
Support Investor Relations by preparing responses to investor and other inquiries.
Assist with due diligence and entity management.
Keep management informed of changes in securities laws and regulations.
Qualifications
A Juris Doctor (JD) from accredited U.S. law school, with a strong academic background.
License to practice law.
3-5 years of in house or law firm experience as a securities, capital markets and/or finance attorney, with significant experience representing U.S. public companies, and experience with UK public companies a plus.
Knowledge, Skills, and Abilities
Ability to work well independently as well as cooperatively and efficiently with internal colleagues and outside legal advisors. Ability to manage numerous challenging work assignments simultaneously in fast-paced environment.
Excellent decision-making and problem-solving skills and demonstrated maturity and good judgment.
Team player who has the ability to build rapport with a diverse range of business and legal partners.
Excellent oral and written communication skills and attention to detail.
Proficiency in use of AI tools and strong computer skills.
Physical Demands
Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
Travel
No or very little travel likely.
Work Conditions
Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations.
This position is classified as "in-office." As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.
Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:
Health Benefits
Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage
Financial Benefits
401(k) plan that includes a company match
Employee Stock Purchase plan
Paid Time Off
Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion.
Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Other Benefits
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site Fitness center at our Miami campus
About Us
Carnival Corporation & plc is the world's largest leisure travel company, our mission to deliver unforgettable happiness to our guest through our diverse portfolio of leading cruise brands and island destinations, including Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America and Australia; P&O Cruises and Cunard Line in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe.
Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
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Air Specialist
Norwegian Cruise Line Holdings Ltd. job in Miami, FL
BASIC PURPOSE:
Responsible for obtaining and maintaining air space inventory for the passengers on the Air program. Act as primary resource for all customer related issues pertaining to the standards, implementation and delivery of the air program.
POSITION RESPONSIBILITIES
Secure air using airline block space or free sell, while adhering to cost guidelines.
Process airline schedule changes, booking and ticketing.
Monitor air travel reservations for accuracy and cost guidelines. Process and adjust changes, cancellations and ticketing.
Provide support and coordination for air reservations to internal departments and customers.
Process quality control checks prior to sailings from 50-180 days out to ensure flights are booked according to sailing requirements.
Assist with reservations for interrupted services in instances of trip delay, weather, delayed ship, etc.
Assist with air deviation requests including requests for specific airlines, flights and dates.
Perform other job related functions as assigned.
EDUCATION: High school diploma or equivalent. Associates Degree, Travel Agency School Certification or any equivalent combination of relevant background and work experience.
EXPERIENCE: One year experience with a cruise line/tour operation and/or airline reservations experience. Familiar with airline policy and procedures, and contract pricing, preferred.
KNOWLEDGE & SKILLS: Excellent customer relations skills. Proficient in the English language. Strong written and verbal communication skills to effectively assist passengers and relay appropriate information to management and related departments. Exceptional organizational skills to maintain records of customer files. Must be able to work under pressure. Superior interpersonal skills to work effectively with others. Must be PC literate with working knowledge of Microsoft Office suite. Proficient in Sabre program with two years' experience preferred for team members working with the NCL brand. Proficient in Amadeus program with two years' experience preferred for team members working with the OCI/RSSC brands. Flexibility regarding peak-time work requirements.
Category Manager - Professional Services and Category Manager - Professional Services and Contingent Labor
Norwegian Cruise Line Holdings Ltd. job in Miami, FL
Identify adequate and qualified international sources of supply for NCLH's required products and/or services. Recommend alternative products of same or better quality at a more favorable cost, in collaboration with Suppliers, Operations and sourcing specialists.
DUTIES & RESPONSIBILITIES
Develop a category strategy to achieve cost savings and improve quality and service levels by identifying opportunity areas such as product standardization and supplier consolidation.
Oversee all spend activity and purchase requests for category and determine proper action plan for all purchases that meet the Supply Chain involvement threshold.
Solicit price bids and proposals from qualified registered suppliers. Conduct comparison analysis of all bids against provided scope of work for contracted and non-contracted services.
Administer/manage contracted and non-contracted services to ensure that all contractual requirements are met by both the supplier and the organization. Ensure prices and expiration dates are accurately reflected on service POs.
Monitor actual usage of contracted service (ie agreed number of visits per year on specific vessel). Evaluate and confirm usage estimates on service POs with department heads.
Provide category related subject matter expertise when necessary.
Effectively work with functional and business groups as a trusted advisor to determine desired product/service specifications and projected demand when making recommended action plans.
Develop Strategic Supplier Relationship Management programs.
Collaborate with Spend Analysis & Reporting Team to conduct analysis for category improvement opportunities (e.g., market research) and to implement non-sourcing category projects (e.g., demand management).
Support Sourcing Specialists to lead cross-functional teams to execute strategic sourcing projects for category areas.
Ensure that NCLH has good supply market understanding and works with the business/function teams to provide input for creating innovative win-win customer and supplier strategies.
Proactively identify improvement opportunities for Beverage related products and recommend key actions to the appropriate stakeholders.
Conduct testing as per NCLH's standard operating process.
Monitor supplier performance and manage supplier relationships for key suppliers across multiple business divisions.
Perform other job-related functions as assigned.
QUALIFICATIONS
DEGREE TYPE: Bachelor's Degree
FIELD(S) OF STUDY: Business, MBA or any equivalent combinations of relevant education and work experience.
EXPERIENCE
Minimum 5 years of strategic sourcing/procurement experience, performance measurement, contract negotiation, project management, category management, business analysis, or change management experience.
2+ years of category or industry specific experience. Cruise line and Duty-Free knowledge a plus.
COMPETENCIES/SKILLS
Working knowledge of an automated logistics and purchasing system is required, preferably with MXP and SAP.
Strong knowledge of strategic sourcing methodology with pragmatism to manage exceptions.
Ability to develop category and sourcing strategies by identifying areas of opportunity.
Track record of effectively directing and leveraging procurement spend by leading global cross-functional teams.
Experience managing and maintaining strong supplier relationships.
Strong leadership presence and negotiation/contract management experience.
Knowledge and experience with best practice processes, tools, and procurement/spend systems data and analysis.
Strong interpersonal and management capabilities.
Must have strong organizational skills.
Strong problem solving, analytical and report summation, and conflict resolution skills.
Ability to apply change management and consulting skills/knowledge and expertise.
Firsthand working knowledge of strategic sourcing methodology required. Technical knowledge and expertise preferred.
Proficiency in Microsoft suite (Word, Excel, and PowerPoint), proficiency in Procure-to-Pay systems (e.g. Ariba). Team Building, technical knowledge and expertise, high degree of business acumen, management, and interpersonal skills.
To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.
Stage & Production Manager
Miami, FL job
is to work onboard
The Stage & Production Manager is responsible for the overall entertainment production value, smooth daily operations, and safety of the ship's entertainment venues, including the main theater and alternative entertainment venues. This includes managing the Entertainment Staff & Operators, Production Cast and Headline Entertainers, overseeing maintenance and inventory in entertainment venues, maintaining the quality of the produced shows and events, executing shows and events, and creating an environment that facilitates the needs for our performers and Cruise Director.
QUALIFICATIONS
A bachelor's degree in entertainment or theatrical management (stage, technical or production) from an accredited university or equivalent experience is required.
Minimum 4 years' experience in entertainment or theatrical management.
Prior experience working with stage automation and mechanized performer flying preferred. Ā· Proficient in MS Office Suite.
Outstanding communications and interpersonal skills.
Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames.
Ability to communicate clearly and tactfully with department heads, coworkers, and other shipboard employees to resolve problems and negotiate resolutions.
Able to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
High level of ability to successfully accomplish several tasks under pressure and fixed time constraints.
Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related programs.
Previous cruise line or touring experience a plus.
Senior Platform Engineering Architect
Norwegian Cruise Line Holdings Ltd. job in Miami, FL
JOB SUMMARY: Responsible for collaborating with developers to understand new and upcoming initiatives. Provide feedback on operational, development and architectural changes necessary to achieve such. Implement best practices on infrastructure-as-code, branch management, and CI/CD. Create scalable and composable cloud architectures using cutting-edge tools and platforms.
DUTIES & RESPONSIBILITIES:
Provide technical leadership for development teams to fully utilize all tooling in the SDLC.
Ensure architecture, operational practices, and workflow documentation established by leadership are followed.
Provide appropriate support on installing, configuring, and maintaining Linux containerized servers and services with cloud providers.
Oversee professional maintenance and administration of the source code control environment.
Foster high quality code through implementation of leadership-established static code analyzer tools, quality-gated CI/CD pipelines, and other testing platforms.
Ensure design and implementation of platform-provided tools promotes safer, faster, and more reliable deployments of applications.
Provide tooling to deploy web applications in production environments with minimal disruption.
Partner with Enterprise Applications team in the review of new technology requests and evaluate changes required to Platform tooling to support.
Evaluate and advise on new technologies that help set deliverability and code standards higher.
Conduct automated load testing as needed for high frequency deployment schedule.
Ensure security and code-complexity best-practices are followed throughout entire SDLC.
Research and present infrastructure and software tools used in the support and maintenance of enterprise clients.
Perform additional job-related duties as needed.
QUALIFICATIONS
DEGREE TYPE: Bachelor's Degree
FIELD(S) OF STUDY: Computer Science
EXPERIENCE:
Minimum 7 years of IT support and planning experience or
Experience with Argo, Jenkins, Github Actions, .NET, PHP, Java, Scala, and other Web programming languages desired.
Experience with production server support.
Experience with quality assurance activities and with agile development practices preferred.
COMPETENCIES/SKILLS:
Effective training and support of user communities with web technologies and tools.
Ability to present confidently among peers and leadership.
Depth and breadth of provisioning and CI/CD tools such as Ansible, Puppet, Chef, Helm, Terraform, and Jenkins.
Solid understanding of network routing, CDN operation and functionality.
Expertise using AWS to create elastic workflows that respond to ebbs and surges of production activity.
Solid understanding and demonstrated application of network and high-availability architecture.
Expert in use of Jenkins pipelines that utilize Github, Jira, and static code analyzers
Deep knowledge and understanding of network systems and IT infrastructure for support, maintenance, and planning purposes.
Thorough understanding of web architecture and problem solving.
Thorough understanding of Windows and Linux based computers systems.
Knowledge of server installation, configuration, and support.
Sourcing Specialist - Indirect Category (IT)
Norwegian Cruise Line Holdings Ltd. job in Miami, FL
JOB SUMMARY: Execute strategic sourcing projects for various assigned categories to take advantage of savings opportunities across the Company.
DUTIES & RESPONSIBILITIES:
Work with stakeholder groups to establish specifications for the assigned category.
Perform market analysis, benchmark analysis, and spend analysis for assigned category projects.
Support spend activity and purchase requests for assigned categories and determine proper action plan for all purchases that meet the Supply Chain involvement threshold.
Assist Managers in developing and executing an assigned sourcing and bid event strategy and analytics
Handle the eRFx submittal requirements from start to finish based on sprint categories requirements and support market events across categories.
Create proposal templates, outlines, and compliance matrices within RFx tool.
Obtain quotes from suppliers and complete a comparative analysis.
Conduct advanced scenario modeling to determine category savings opportunity based on different decision criteria.
Assist in the supplier selection and negotiation process.
Establish savings tracking methodology, perform savings tracking, and report realized savings on a continual basis.
Monitor supplier performance and manage supplier relationships for key suppliers across multiple business divisions.
Assist in placing contracts for strategic purchases and large spot buys when no existing contracts exists.
Perform other job-related functions as assigned.
QUALIFICATIONS
DEGREE TYPE: Bachelor's Degree
FIELD(S) OF STUDY: Business
EXPERIENCE:
2-4 years of strategic sourcing experience or procurement consulting experience.
COMPETENCIES/SKILLS:
Demonstrated success of leading project teams to achieving quantifiable savings by applying sourcing methods.
Highly self-motivated with the ability to drive change in a global decentralized organization with minimal supervision.
Strong project management skills and results oriented.
Strong analytical, influencing, facilitating, teambuilding, strategic thinking, and process-driven skills.
Excellent interpersonal skills and oral and written communication skills.
Demonstrated success in gathering data, conducting analyses, and generating high quality outputs.
Strong negotiation management experience.
Knowledge of eProcurement and eCatalog management systems is a plus.
Firsthand working knowledge of strategic sourcing methodology is essential.
Technical knowledge and expertise in certain commodity areas is a plus.
Proficiency in Microsoft suite (Word, Excel, and PowerPoint), Ariba Sourcing, eRFX and eAuction experience preferred.
To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.
NOC Analyst
Norwegian Cruise Line Holdings Ltd. job in Miami, FL
BASIC PURPOSE: Responsible for providing level 1 technical and operational support for NCLH's Network Operations Center (NOC). Must pro-actively monitor corporate Network Appliances, Server and Application services infrastructure to maintain availability, integrity, confidentiality and performance. Assist in maintaining and communicating documents/reports as needed.
POSITION RESPONSIBILITIES:
Monitor and analyze network traffic and intrusion detection (IDS) alerts.
Assist on all operational support escalations for the company on an enterprise level.
Support the In-House NOC shop in a 24/7/365 shift rotating manner/schedule.
Execute daily operational tasks/checklists of the Network, System and application production environments to ensure optimal availability and performance.
Act as the first point of contact/escalation for all Network, Voice and Application degradation and outages reported by the business and provide Tier 1 level support.
Initiate On-Call escalation procedures for available 24/7/365 Senior Network Engineers, Vendor Support, ISP's, Management and all relevant internal IT departments as necessary for additional technical support in the event of a major production issue or outage.
Maintain proper documentation including metrics reports on a daily, weekly and monthly time period of all system performance.
Communicate with supporting IT team members and management through the process of any major outages reported.
Perform other job related functions as assigned.
KNOWLEDGE AND EXPERIENCE:
EDUCATION: Bachelor's degree in computer science related field of study or any combination of education and/or relevant work experience. Relevant certifications (Microsoft, Linux, Networking etc.) preferred.
EXPERIENCE: Minimum 4 years' experience in information technology. 1+ years of experience in Network Engineering (NOC) preferred. Experience with Windows (desktop/server) and Linux operating system a plus.
KNOWLEDGE & SKILLS: Ability to successfully obtain one -or equivalent- of the following certifications within 12 months: Network+, Security+, CCNA, etc. Outstanding oral and written communication skills with strong analytical, technical, and problem-solving skills. Ability to work effectively, independent of assistance or supervision. Ability to work outside regular business hours as required including evenings, weekends and holidays to support the NOC's 24/7/365 operation. Understand a variety of network protocols including TCP/IP, UDP, DHCP, FTP, SFTP, ATM, SNMP, SMTP, SSH, SSL, VPN, RDP, HTTP and HTTPS etc. Ability to perform network protocol analysis and raw data capture. Innovative, creative, and extremely responsive, with a strong sense of urgency. Works ethically and with integrity supporting organizational goals, values and commitment to excellence. Maintains confidentiality of information; using information appropriately while fostering collaborative partnerships toward a common goal.
Manager Data Engineering
Norwegian Cruise Line Holdings Ltd. job in Miami, FL
The Manager of Data Engineering is tasked with leading a team dedicated to data warehousing and supporting legacy integrations and data applications. This role focuses on the development and implementation of data engineering solutions that enhance data warehousing capabilities and maintain legacy systems.
POSITION RESPONSIBILITIES
Data Warehousing and Legacy System Management: Lead the development and maintenance of data warehousing solutions. Manage legacy integrations and data application enhancements.
Experience with SaaS based solutions and hands on experience on Snowflake, Oracle, SQL server. Also has good exposure on dbt Matillion and any other ELT / ETL tools.
Team Leadership: Direct and mentor a team of data developers and engineers. Ensure team alignment with project goals and company objectives.
Lead architecture decisions and able to manage vendor partners.
Work with Product Owners, DevOps and Prioritize activities and manage delivery through Agile methodologies.
Provide transparency through reporting on backlog, data quality metrics, and platform health.
Project Execution: Manage the execution of data engineering projects ensuring they meet defined objectives. Collaborate with cross-functional teams for integrated project delivery.
Technical Guidance: Provide technical expertise in data warehousing technologies and legacy systems. Stay updated on industry trends to guide the team effectively
Stakeholder Engagement: Work closely with the Senior Manager and other stakeholders to align data engineering efforts with business needs. Communicate project progress and challenges effectively.
Quality Assurance: Ensure adherence to best practices in data governance and security. Maintain high standards of quality in data engineering outputs.
Perform other job-related functions as assigned.
QUALIFICATIONS
DEGREE TYPE: Bachelor's Degree
FIELD(S) OF STUDY: Business Management, Computer Science, Industrial Engineering, or related.
EXPERIENCE
Minimum of 7 years' experience developing, validating, and implementing data warehouses, data systems or cloud-based data solutions. 2+ years of experience managing team. Experience in data engineering with a focus on data warehousing and legacy systems. Experience with multiple data modeling approaches, SQL, and scripting programming languages like Python and PowerShell. Experience with Agile methods & tools like JIRA. Experience leading and coaching a team members. Also, has experience/exposure with Snowflake, dbt, Matillion and any ELT / ETL tools.
COMPETENCIES & SKILLS
Proven experience in data warehousing technologies, legacy system management, strong communication, and stakeholder engagement abilities. Strong listening, presentation, and interpersonal skills. Excellent analytical, problem-solving, verbal, and written communication skills. Able to prioritize and execute tasks in a high-pressure, fast-paced environment. Excellent decision-making abilities under uncertainty and ability to manage multiple priorities and deadlines for a team. Ability to drive results independently. Innovation, Process Improvement, Creativity, and Clean-Sheet Reinvention. Proven success with collaboration between cross functional teams. Demonstrated understanding of agile methodologies, QA practices and user experience, with strong digital & technical skills. Consensus and diplomacy skills with ability to handle varying differences in opinions. Experienced with collaboration tools (Jira, Confluence, Lucid Chart;). Strong understanding of databases such as Microsoft SQL Server, Oracle, MySQL, HANA, Snowflake. Experience with traditional on-prem virtual and physical infrastructure, as well as cloud-based environments, preferably AWS. Excellent understanding of Windows, and Linux based infrastructure. Working knowledge of various tools, open-source technologies, and cloud services.
This role involves balancing technical project delivery with strategic business alignment, managing team dynamics, and integrating modern data warehousing practices with existing legacy systems. The Manager has autonomy in project management and team leadership, with critical decisions escalated to the Senior Manager of Data Engineering. Challenges include adapting to evolving data technologies, ensuring project efficiency, and maintaining legacy systems without disrupting current operations. Regular communication with the department senior leadership, team members, and other internal departments is essential for effective project execution and team collaboration.
Specialist, Front-End Web Merchandising
Miami, FL job
The Specialist, Front-End Web Merchandising role executes the strategy for promotional content on carnival.com - from new sales to brand announcements, new module designs to daily updates. Their aim is to increase engagement and booking conversion on the Carnival website across all devices while providing the best possible user experience and meeting established business goals. The Specialist, Front-End Web Merchandising is responsible for the day-to-day execution of the merchandizing strategy including development, CMS implementation, maintenance, optimization and governance. The role will focus on the development and implementation of new merchandising and maintenance of existing content via our content management system and other e-commerce platforms using HTML/CSS and JavaScript.
Essential Functions:
Expand on personalization strategy to develop and implement rules, logic, and audiences for our targeted personalization campaigns. Analytics, concurrent campaigns, and business goals need to be taken into account to develop the rules logic, and, audiences for these campaigns.
Implement all merchandising campaigns for Carnival.com on the front-end using JavaScript & HTML/CSS within Sitecore CMS and Optimizely platforms. Implementation of campaigns encompasses interpreting creative mockups into code, maintenance/optimization of existing content, and adherence to performance/ADA guidelines.
Perform QA testing for accuracy and functionality across browsers and devices; troubleshoot and/or engage relevant teams (e.g. DevOps, support, ADA), as needed.
Work cross-functionally coordinating with marketing teams and other Carnival business units such as Casino, E-commerce, Brand Marketing, and IT to make sure our merchandising being implemented follows brand guidelines (voice, digital style guide), best practices and compliance requirements (performance, ADA), incorporates learnings (A/B and user testing) and is properly tagged for analytics/reporting.
Performs other duties as assigned
Qualifications:
Bachelor's Degree - Marketing, Business, Communications Computer Science, or related field
3+ years of experience coding for websites or managing an e-commerce site or digital marketing experience.
Proficiency in CRM and marketing automation tools (e.g., Salesforce, Optimizely, Sitecore).
Travel industry experience is a plus
Mobile commerce experience is a plus
HTML, CSS, Javascript accreditation preferred
Knowledge, Skills, and Abilities:
Experience with CMS software (Sitecore a plus) and ecommerce platforms (Optimizely a plus).
Ability to manage multiple projects in a fast-paced, deadline-driven environment.
Strong independent decision-making, organizational, planning, and problem-solving skills.
Experience interfacing with a range of web site, mobile, tablet, creative design initiatives.
Ability to identify, prioritize, and articulate highest impact initiatives.
Understanding of design/ layout best practices and ADA compliance in the digital environment.
Experience with automation tools and customer segmentation.
Incredible attention to detail and ability to think logically.
Have proficient knowledge of HTML / CSS / Javascript.
Ability to work with Adobe Creative Suite of products and/or Figma.
Proficient in understanding and articulating technical concepts.
Adept at bridging the gap between technical and non-technical stakeholders
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
Travel: No or very little travel likely
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
This position is classified as āin-office.ā As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.
Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:
Health Benefits:
Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage
Financial Benefits:
401(k) plan that includes a company match
Employee Stock Purchase plan
Paid Time Off
Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion.
Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Other Benefits
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site Fitness center at our Miami campus
#LI-Hybrid
#LI-TM1
#CCL
Auto-ApplyHRIS Data & Reporting Analyst
Norwegian Cruise Line Holdings Ltd. job in Miami, FL
Responsible for compiling, structuring, and analyzing HR data, metrics, and statistics to develop insights and conclusions that help streamline HR processes throughout the organization.
DUTIES & RESPONSIBILITIES
Gather and compile relevant HR data and metrics from a variety of sources including the human resources information system (HRIS) to drive insights into HR and business performance.
Analyze data and statistics for trends and patterns with a focus on turnover, retention, talent acquisition, compensation, and other areas of the business as required.
Develop templates and dashboards for reports to make it easier to present findings to senior leadership.
Participate in the design, development, and implementation of HR reporting tools. Assist in the growth efforts of HR analytics offerings.
Partner with stakeholders to understand data requirements to develop HR reporting tools and services such as dashboard development, to support the department.
Regularly produce HR metric reports and share results with HR leadership. Produce actionable reports that show key HR performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems.
Communicate findings and insight to management and key stakeholders.
Based on metrics and analysis, make recommendations for policies and activities to improve existing HR processes.
Provide reporting solutions and respond to ad-hoc report requests across multiple business areas.
Ensure data integrity by implementing quality assurance practices.
Conduct HRIS testing for system enhancements. Audit the HR systems to ensure data integrity and accuracy.
Perform other job-related functions and projects as assigned.
QUALIFICATIONS
DEGREE TYPE: Bachelor Degree
FIELD(S) OF STUDY: Bachelor's Degree in Human Resources Management, Business Administration, Data Analytics, or related field of study; or any equivalent combination of relevant education, skills, training, and experience.
EXPERIENCE: Minimum 3 years' experience in HR data analysis. Kibana, PeopleSoft HR, and Tableau experience preferred, experience with other similar data analysis software/tools will be considered.
COMPETENCIES/SKILLS
Strong proficiency with Microsoft Office suite with special emphasis in Excel.
Working knowledge of PeopleSoft, or other HRIS systems, and database management systems.
Knowledge of HR best practices, laws, regulations, and policies. Strong knowledge of data analysis techniques, tools, and software.
Knowledge of various statistical models, metrics, and KPIs.
Strong verbal and written communication skills.
Effective interpersonal skills to work with various members in the department and upper management.
Ability to maintain discretion and confidentiality due to the sensitive data involved.
Critical thinking and problem-solving skills, to resolve data issues and any other barriers to progress.
Excellent research and analytical skills to effectively analyze collected data.
Strong attention to detail.
Ability to handle multiple tasks and priority changes in a fast-paced environment.
Director, Housekeeping
Miami, FL job
The Director of Housekeeping & Laundry Operations serves as the strategic leader overseeing all housekeeping and laundry functions across the fleet, ensuring the highest standards of cleanliness, service excellence, and guest satisfaction. This role drives operational performance by setting the vision, establishing brand-aligned standards, and implementing best-in-class processes that elevate the guest experience and protect the company's reputation.
In addition to overseeing daily operations, this leader is responsible for large-scale initiatives including newbuild integration, refurbishment projects, dry dock planning, vendor partnerships, and budget management. The Director plays a pivotal role in shaping the department's long-term strategy, fostering a culture of accountability and professional development, and ensuring compliance with all health, safety, and environmental standards.
Through cross-functional collaboration with Brand Experience, Product Development, Public Health, HR, and other key stakeholders, the Director ensures consistency and operational excellence across all vessels. By combining strategic oversight with hands-on leadership, this role not only enhances service delivery but also develops the next generation of shipboard leaders while contributing to the overall success of the brand.
Essential Functions:
Talent Strategy & Organizational Alignment: Partner with shipboard department heads and Human Resources to assess talent gaps, drive succession planning, and oversee all personnel decisions including promotions, pay changes, and departmental moves via the Crew Personnel System (CPS). Lead initiatives to build leadership capability and foster a high-performance culture across the fleet.
Team Development: Lead, coach, and inspire a diverse team of shipboard leaders. Drive talent development, succession planning, and performance management in partnership with HR. Foster a culture of accountability, service excellence, and professional growth.
Project & Resource Management: Spearhead planning and execution of dry dock activities, newbuild integration, and refurbishment projects. Oversee product sourcing, vendor negotiations, and logistics to ensure timely delivery and operational readiness. Manage departmental CAPEX and R&M budgets with a focus on cost efficiency and value creation.
Annual Planning for Floor Care & Upholstery: Partner with the Senior Manager, Housekeeping to develop and execute an annual plan for floor care and upholstery maintenance. Ensure ship-specific requirements are met, activities are aligned with brand aesthetics, and execution supports guest satisfaction without disrupting service.
Compliance & Safety Leadership: Ensure all housekeeping operations comply with HESS protocols and corporate policies. Lead risk assessments, promote safety culture, and ensure teams are trained and equipped to maintain a safe and healthy environment.
Cross-Functional Collaboration: Serve as a key liaison between Housekeeping and internal stakeholders including Brand Experience, Product Development, Public Health, and Newbuild teams. Ensure operational needs are represented and integrated into broader company initiatives and destination planning.
Performance Monitoring & Innovation: Analyze operational data, guest feedback, and financial metrics to identify trends and opportunities. Lead initiatives to enhance service delivery, streamline processes, and introduce innovative solutions that elevate the guest experience.
Qualifications:
8 years of leadership experience in housekeeping operations, preferably in cruise or hospitality industries.
Knowledge, Skills and Abilities:
Scope: Manage Shipboard personnel & activities/processes. Collaborate with both Shoreside and Shipboard.
Problem solving: Leads the development and execution of operational strategies that directly influence the guest experience and brand presentation across the fleet. Makes high-level decisions that shape the visual and functional standards of staterooms, public spaces, and crew areas. Ensures shipboard teams are equipped with the tools, resources, and guidance needed to deliver excellence while maintaining financial discipline. Anticipates challenges, evaluates risks, and implements proactive solutions that balance operational efficiency, compliance, and service quality.
Impact: Develops and leads the execution of strategic departmental plans and initiatives that directly influence fleet-wide housekeeping and laundry operations. Serves as the senior departmental representative in dry dock planning and execution meetings, ensuring operational priorities are fully integrated and aligned with brand standards. Oversees the evaluation and implementation of new or alternative product sourcing strategies, driving innovation and cost efficiency. Plays a key role in shaping departmental guidelines and standards, while actively mentoring and developing the next generation of leaders to ensure long-term organizational capability and continuity.
Leadership: Manages 7 direct reports and oversees shipboard housekeeping teams.
Influences cross-functional decisions and contributes to enterprise-wide initiatives.
Physical Demands: Requires regular movement throughout company facilities.
Travel: 25-50% shipboard travel likely
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
This position is classified as āin-office.ā As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.
Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:
Health Benefits:
Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage
Financial Benefits:
401(k) plan that includes a company match
Employee Stock Purchase plan
Paid Time Off
Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion.
Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Other Benefits
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site Fitness center at our Miami campus
#LI-Hybrid
#CCL
#LI-TM1
Auto-ApplyDirector Tactical Pricing - OCI
Norwegian Cruise Line Holdings Ltd. job in Miami, FL
JOB SUMMARY: The Director of Tactical Pricing will lead the pricing function, ensuring timely and accurate execution of fare actions, inventory controls, and Revenue Management System (RMS) calibration. This role oversees a team of analysts and managers focused on optimizing revenue through effective pricing operations, while partnering closely with commercial, technical, and systems teams to support broader business goals and ensure alignment across functions.
DUTIES & RESPONSIBILITIES:
Manage the execution of fare changes, promotions, inventory controls.
Lead daily Revenue Management System (RMS) review and validation processes to ensure system recommendations are prioritized and implemented accurately.
Monitor inventory actions (e.g., guaranteed cabins, upgrades, Plusgrade, reassignment) to support yield goals and product availability.
Manage Revenue Management System (RMS) calibration cycles and define operational thresholds to maximize system accuracy and pricing responsiveness.
Supervise a team of pricing analysts/managers and ensure adherence to pricing procedures, deadlines, and data integrity.
Provide ongoing training and coaching, emphasizing system fluency, and cross-functional accountability.
Review fare setup issues and booking system discrepancies to drive resolution and continuous improvement.
Synthesize booking trends, demand shifts, and pricing actions into reports and insights for senior stakeholders.
Oversee competitor tracking and macro trend reviews, guiding timely tactical adjustments.
Serve as the primary contact for interpreting pricing results and contextualizing actions within commercial planning forums.
Lead the end-to-end pricing setup process during Revenue Management System (RMS) updates, seasonal transitions, or itinerary launches.
Partner with IT, business analytics, and data science teams to enhance calibration logic, user experience, and dashboard performance metrics.
Identify automation and standardization opportunities to improve accuracy and reduce cycle time across the pricing workflow.
Align closely with Revenue Management, Marketing, Sales, and Finance to coordinate tactical promotions, booking controls, and deployment plans.
Partner with Revenue Management Operations on upgrades, voyage extension strategies, and capacity utilization.
Represent pricing in cross-departmental initiatives, including systems upgrades and process reengineering.
Perform ad-hoc pricing and revenue analysis.
Perform other job-related functions as assigned.
QUALIFICATIONS
DEGREE TYPE: Bachelor's Degree
FIELD(S) OF STUDY: Business, Finance, Economics, Data Science, or a related field; advanced degree (MBA, MS) preferred.
EXPERIENCE:
Minimum 7 years of pricing, revenue management, or operations experience in the travel, cruise, or hospitality industry. Minimum 3 years of experience managing a team or function.
COMPETENCIES/SKILLS:
Expertise with Revenue Management Systems (e.g., PROS, Sabre, IDeaS) and data/reporting tools (e.g., Excel, SQL, Tableau, Power BI).
Strong command of data quality, best practices, system workflows, and operational processes.
Excellent communication and leadership skills, with the ability to manage execution while influencing strategy.
To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.
Manager Variety Entertainment
Norwegian Cruise Line Holdings Ltd. job in Miami, FL
Understanding premium and luxury brand, domestic and international demographics on global itineraries for 7-day, Extended Journeys, Grand Voyages and 180-day World Cruises. Providing a variety of high caliber Guest Entertainer (GE) talent for OCI & RSSC guests with the goal to exceed guests' expectations while striving for high guest satisfaction scores. Providing managerial direction with agents, entertainers, and onboard Ship's Management for the onboard entertainment program.
DUTIES & RESPONSIBILTIES
Audition, hire, and schedule diverse high-caliber GE (comedy, instrumentalists, classical, contemporary, vocalists, multi-person acts) for OCI and RSSC, ensuring they meet brand standards and interact with guests effectively.
Create and adjust GE programming by building and updating the GE grid, rotating entertainers every 7-12 days based on global itineraries.
Manage an annual operations budget exceeding $5 million, monitoring spending, resolving discrepancies, and seeking cost-saving opportunities.
Process and approve all GE payroll invoices, including travel expenses and reimbursements.
Collaborate with talent agencies to source new and emerging talent and maintain relationships with existing agencies.
Review Voyage Reports and evaluations, maintain a database of guest satisfaction and feedback, and communicate with agents about performance improvements.
Train and mentor Specialists on entertainment operations and liaise with OCI and RSSC Onboard Revenue for GE stateroom blocks and special requests.
Address guest inquiries with OCI and RSSC Special Services and coordinate with various departments for Reunion Cruises, charters, and group requests.
Approve Folkloric and In-Port Performance requests, ensuring fees are appropriate, and maintain a global Folkloric Grid with ongoing research.
Conduct site inspections, attend entertainment showcases globally, and maintain communication with Ship's Management, Entertainment Managers, and assist NCL with GE-related requests as needed.
Perform other job-related functions as assigned.
QUALIFICATIONS
DEGREE TYPE: Bachelor's Degree
FIELD(S) OF STUDY: Theatre, Arts
EXPERIENCE:
Minimum 5 years' experience in the entertainment industries.
Onboard and/or shoreside cruise industry experience preferred.
Knowledgeable with premium and luxury brands, developing and implementing programming within Ent. Cruise Programs.
Experience with contemporary, national, international, and multi-generational entertainment, activities and creative programming.
COMPETENCIES/SKILLS
Must have experience in identifying quality talent for premium and luxury markets.
Ability to seek out new talent.
Ability to communicate expectations with agents and GEs and maintain professional rapport without compromising high brand standards.
Ability to think creatively.
Ability to work in a fast-pace, deadline driven environment.
Excellent negotiation skills.
Ability to effectively present information using professional public speaking skills and respond to Executives, Senior Management, groups, employees, clients and guests.
Ability to handle and maintain confidential information.
Computer literate and skilled to build grids, PPT, BOX and other related tools to improve efficiencies.
Must be organized, efficient and conduct business with integrity.
To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.
Coordinator, Environmental Operations
Miami, FL job
One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone.
We are looking for an amazing Coordinator, Environmental Operations to fill this role, which is based in our Doral office. This position is responsible for providing effective administrative support to the Environmental Operations and Policy team in the Fleet Governance Department. Perform a variety of administrative support tasks and keep sensitive communications with ultimate discretion.
Here is a summary of what Princess is looking for in its Coordinator, Environmental Operations. Is this you?
**Responsibilities**
+ Coordinate arrangements for ship visits for staff, contractors, inspectors, and external laboratory samplers, ensuring personnel information is provided in the security system, completing cabin requests, and providing Coastwise travel letters when needed.
+ Liaise with the Princess Cruises Building Administration for administrative support, security, building access badges, training, use printers and other support equipment and supplies.
+ Coordinate meeting room requests and reserve training facilities as needed.
+ Assist in preparing the Environmental Operations and Policy budget and monitor expenditures or vendors' charges.
+ Ensure accurate tracking and filing of invoices and related expense documentation. Track and process departmental invoices, process to Finance for payment, code invoices in Markview to proper budget code, and file electronic or paper copies of invoices.
+ Assist with payments of governmental agency fees or fines, and appropriate reporting and filing.
+ Maintain records of Hazardous Waste manifests, send a copy of the final document to the ship's Environmental Officers (EOs) via email.
+ Compile track and enter data for the biennial EPA Hazardous Waste reports; follow up on missing hazardous manifests.
+ Ensure paper records are appropriately filed and archived.
+ Assist with onboarding of new hire personnel, coordinating with Building Administration and ensuring IT support, badging, training, and other functions are provided.
+ Coordinate temporary housing and rental vehicle support, as needed.
+ Coordinate collection, review, and appropriate filing of Hazardous Waste Manifests, Exhaust Gas Cleaning System (EGCS) compliance data.
+ Review the EGCS attachment file to ensure that data is not corrupted before logging and filing; may need to follow up with the EOs when the attachment is incomplete or inaccurate. Ensure filing the data report files are filed in the correct SharePoint file.
+ Plan, organize, and implement events such as meetings, training, business luncheons, or work-related dinners.
**Requirements**
+ Associate's degree or equivalent experience. Education in regulatory compliance is preferred. Knowledge of Microsoft Office Suite tools preferred.
+ Minimum three years of work experience in a similar administrative or coordination position.
+ **This position is considered Hybrid and follows the Company's schedule of three days in the office per week (Tuesday - Thursday)**
**What You Can Expect**
+ Cruise and Travel Privileges for You and Your Family
+ Health Benefits
+ 401(k)
+ Employee Stock Purchase Plan
+ Training & Professional Development
+ Tuition & Professional Certification Reimbursement
+ Rewards & Incentives
**Our Culture... Stronger Together**
Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: *******************************************************
Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
**Americans with Disabilities Act (ADA)**
Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact **********************************
**\#PCL**
Intern, Program Activation
Miami, FL job
Princess Cruises, one of the world's most recognized premium travel brands, offers guests unforgettable MedallionClass experiences across hundreds of global destinations. Our 10-week paid Summer Internship Program gives students hands-on exposure to the dynamic cruise and leisure travel industry. Interns contribute to meaningful projects while participating in professional development, leadership sessions, and enrichment activities that showcase life at Princess.
We are looking for an amazing Intern, Program Activation to fill this role, which is based in our Doral office. The Program Activation Specialist Intern supports the Program Activation team in email campaign design, creation, deployment, and reporting within the Adobe Journey Optimizer and Salesforce Marketing tools.
Here is a summary of what Princess is looking for in its Intern, Program Activation. Is this you?
Responsibilities
* Responsible for set up and deployment of all automated and ad hoc direct mail, email and SMS journeys in both Adobe and Salesforce's suites.
* Coding email creative to deploy in AJO and Salesforce tools .
* Maintain SmartSheets for program set-up and execution.
* Utilize AJO for Reporting on tactic engagement.
* Accountability 5. Partner with Program Manager team leads to understand program goals, audience, and desired performance.
* Perform other duties as assigned.
Requirements
* Currently enrolled in an accredited college or university program.
* Strong communication and organizational skills.
* Ability to work independently and in a team environment.
* Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
* Interest in the cruise and travel industry is a plus.
* This position is considered Hybrid and follows the Company's schedule of three days in the office per week (Tuesday - Thursday)
What You Can Expect
* Contribute to real projects that make an impact.
* Access to learning resources, mentorship, and skill-building opportunities.
* Connect with industry professionals and peers across departments.
* Gain insight into operations and innovation within a global brand.
* Opportunities to showcase your work and celebrate achievements.
* Learn about potential career paths and future opportunities within the organization.
Our Culture⦠Stronger Together
Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ***************************************************
Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Americans with Disabilities Act (ADA)
Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact **********************************
#PCL
Specialist, Benefits & Wellness
Miami, FL job
Incumbent reports to Director, Benefits & Wellness. The Benefits and Wellness Specialist is responsible for administering, coordinating, and optimizing employee benefit programs and wellness initiatives to support the overall well-being and satisfaction of employees. Acts as Subject Matter Expert for Medical, Dental, Vision, Life, FMLA and EAP plans as well as voluntary plans. Responsible for the day-to-day administration of plans and leave management, including coordination of implementations, compliance activities, and communications. Works closely with Benefits Analyst to ensure data integrity. Works closely with benefit consultants, vendors, and providers. Will also determine leave decisions based on federal, state and company policies. Under limited supervision, seeks guidance on matters and situations outside of guidelines or policy. Uses creativity, critical thinking and experience to plan and accomplish short- and long-term goals and responsibilities. Support initiatives for CCL brand and Corporate consisting of approximately 3,400 employees.
Job Functions:
* Manage all aspects of employee benefits programs, including health, dental, vision, life insurance, and retirement plans. Oversee the enrollment process, including new hire onboarding and annual open enrollment. Audit employee elections in Oracle HCM ensuring all necessary data is accurate and complete. Ensure necessary supporting documents are valid and have been uploaded. Identify incomplete data and/or missing documents. Follow up with employees to resolve incomplete data or missing documents. Work with Sr. Benefits Analyst and HRIS to resolve any process gaps or defects. Seek and identify opportunities for process improvements. Ensure benefits programs comply with legal requirements and industry regulations.
* Manage and administer all aspects of employee leaves, including FMLA, short-term disability, long-term disability, and other applicable leave programs. Serve as the primary point of contact for employees requesting leaves and guide them through the leave application process, providing guidance and support to employees seeking assistance with leave-related matters and wellness inquiries. Ensure compliance with federal and state leave laws, maintain accurate records, and stay up to date with regulatory changes. Collaborate with leave management provider, HRBP, and supervisors to resolve leave-related issues and disputes. Provide guidance and support to employees seeking assistance with leave-related matters and wellness inquiries.
* Update communication collateral and ensure proper communication with all stakeholders. Communications includes required notifications, targeted communications, lunch and learns, open enrollment, SharePoint site, ALEX tool, articles, job aides, etc. Liaise with the HR Service Center team to ensure communications pieces, articles and job aides related to assigned plans are updated and disseminated in a timely manner.
* Serve as the main point of contact for employees regarding benefits inquiries, issues, changes and leave requests. Respond to my HRExperience cases and emails through to resolution.
* Perform other job-related functions as assigned.
Knowledge, Skills & Abilities:
* Responsible for the administration and optimization of employee benefits programs and wellness initiatives for ~3,400 employees across CCL and Corporate. Serves as the subject matter expert for core benefit offerings including medical, dental, vision, life insurance, FMLA, EAP, and voluntary plans. The incumbent ensures compliance, data integrity, and effective communication across all benefit-related functions, while also managing leave programs and wellness initiatives.
* Applies sound judgment, analytical skills, and effective problem-solving to resolve data discrepancies, leave decisions, and compliance issues. Collaborates with HRIS, vendors, and internal teams to improve processes and ensure accurate, secure handling of protected information.
* Enhances employee experience by ensuring accurate benefits administration and timely support for leave and wellness inquiries. Drives operational efficiency and compliance through process improvements and data integrity.
* Demonstrates leadership through clear communication, relationship-building, and cross-functional collaboration. Leads benefit-related communications and supports environmental compliance by reporting issues per the Environmental Compliance Plan. Proficient in Microsoft Office 365, Advanced Excel, PowerPoint, and HRIS systems.
Qualifications:
* Associate's Degree
Required Education: Bachelor's Degree in Business Management or HR Management
* Required: 3+ years' experience in HR and/or Benefits. Preferably in FMLA
* A combination of years of experience can be substituted for educational requirement
* Effective communication and interpersonal skills, ability to demonstrate sound judgement, analytic skills, effective problem solving skills and ability to build and maintain effective work relationships. Very good understanding of Federal & State Regulatory Laws applicable to Benefits (i.e. FMLA; HIPPA, etc.). Ability to interpret policies.
* Ability to recognize confidential and protected information and maintain information in a confidential and secure manner.
* Advanced Excel; Intermediate PowerPoint; Microsoft Office 365; Proficiency in HRIS.
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requires regular movement throughout CCL facilities.
Travel: None or very little travel likely
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
This position is classified as "in-office." As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.
Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:
* Health Benefits:
* Cost-effective medical, dental and vision plans
* Employee Assistance Program and other mental health resources
* Additional programs include company paid term life insurance and disability coverage
* Financial Benefits:
* 401(k) plan that includes a company match
* Employee Stock Purchase plan
* Paid Time Off
* Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion.
* Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
* Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
* Other Benefits
* Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
* Personal and professional learning and development resources including tuition reimbursement
* On-site Fitness center at our Miami campus
#LI-Hybrid
#LI-GS1
#CCL
About Us
At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world's most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.
Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
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