Patient Access Representative jobs at Novant Health

What We Offer Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions. What We're Looking For Education: High School Diploma or GED, required. Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional skills preferred: Proficient in use of all computer software utilized in practice. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 133107

City/State Elizabeth City, NC Work Shift Third (Nights) Sentara Albemarle Medical Center is hiring a Registered Nurse (RN) Unit Coordinator for the Intensive Care Unit (ICU). Elevate your career! Hours/Shift: 36-hours, Nights Education Degree or Diploma in Registered Nursing Bachelor of Science Nursing- BSN Certification/Licensure Registered nursing License (Required) BLS required within 90 days of hire Experience 18-months of RN experience is required RN Unit Coordinators demonstrate proficiency in nursing practice for assigned specialty area and provides clinical leadership for the delivery of nursing care in a department. Under the direction of the department manager leads safety and quality initiatives, focuses on and simplifies workflow, and contributes to the development of staff. Increase staff satisfaction and promotes excellent (Gold Standard) customer service. Join Our ICU Family - Where Your Voice Matters and Your Growth Matters More! Looking for more than just a job? Come be part of our 10-bed Medical-Surgical ICU, a close-knit, high-performing team that feels more like family than coworkers. Here, you're not just filling a shift - you're making a difference. We believe in open communication, shared decision-making, and amplifying every voice on the team. Whether you're a seasoned nurse or just starting your critical care journey, your ideas, input, and experiences are valued every day. You'll care for a diverse range of medical and surgical patients, sharpening your critical thinking skills in an environment that encourages learning, mentorship, and professional growth. From expanding your clinical skills to pursuing leadership roles, we're here to support your career goals every step of the way. We are proud to share that we recently received Magnet accreditation with distinction, reflecting our commitment to nursing excellence and quality patient outcomes. Join us and thrive in a place where your voice is heard, your growth is supported, and your team feels like home! Keywords: Registered Nurse, RN, ICU, Intensive Care, Critical Care, SAMC, Sentara Albemarle, Unit Coordinator, Charge Nurse, Leadership, Management, BSN, Talroo-Nursing . Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development • Pet Insurance • Legal Resources Plan • Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met Sentara Albemarle Medical Center , located in Elizabeth City, NC, serves northeastern North Carolina with a caring team of approximately 650 employees and 150 medical providers. We think of each other as family, with those bonds extending into our close-knit community and serving as the foundation for our patient care. Our 182-bed facility features 25 specialties including emergency, maternity, orthopedics, medical, and surgical care in addition to our outpatient laboratory, imaging, and comprehensive breast services. In 2022, Sentara broke ground on a new campus, a state-of-the-art 88-bed hospital to replace the current 60-year-old facility on North Road Street. The 135-acre campus, coming out of the ground at Halstead Boulevard Extended and Thunder Road, will be known as the Sentara Albemarle Regional Health Campus. It is projected to cost about $200 million, up from the original estimate of $158 million, due to sharp spikes in costs for building materials and medical equipment. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Department: 39741 GCMG AMS Administration: Corporate - Referrals Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: M-F 8:00 am - 5:00 pm Pay Range $20.40 - $30.60 Essential Functions Completes referrals for patients and coordinates with referring and receiving practices and/or departments. May coordinate and prepare financial estimates for patients. Obtains all authorizations needed. Directs patients to providers in their insurance plan. Reviews benefits and educates patient on insurance coverage. Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers. Reviews schedules and confirms schedules are accurate and time is properly allocated. Follows up on all referrals to ensure no care gaps. Physical Requirements Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs. Education, Experience and Certifications High School Diploma or GED required. Computer experience required. Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred. Knowledge of medical records software preferred. Customer service experience required. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

What We Offer Are you a people-first professional with a passion for healthcare and helping others feel at ease? Join our exceptional team at Performance Orthopedic Surgery & Sports Medicine Clinic as a Patient Services Coordinator and become the welcoming face patients trust and rely on every day! Come join a remarkable team where quality care meets quality service, in every dimension, every time. Schedule: Full Time, Days 8:00 am-5:00 pm Department: Novant Health Orthopedic Location: Cary, NC Novant Health Orthopedic Clinic provides expert care for bones, joints, muscles, and mobility. Whether it's sports injuries, joint replacements, or trauma recovery - you'll play a critical role in helping patients get back to doing what they love. What You'll Do As a Patient Services Coordinator, you'll be the first point of contact for our patients - making a lasting impression with every interaction. You'll: Greet and check in patients for orthopedic appointments Schedule follow-up visits and manage referrals Verify insurance and process patient registration Support providers and medical teams to keep clinic flow smooth and efficient What We're Looking For Education: High School Diploma or GED, required. Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional Skills (preferred): Proficient in use of all computer software utilized in practice. Why Choose Novant Health? Competitive benefits and generous PTO accrual (with a sellback option!) Retirement plus plan (effective day 1!) with up to 6% company match Full access to our Professional Development Program for continuing education funds At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 122376

What We Offer Novant Health Orthopedics & Sports Medicine is seeking a Patient Services Coordinator IV. The PSC IV is responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues. The position is fast pace, answering phones, check in/out. Communicates complete and accurate information to the patient. Responsible for resolving Work Queues in Epic including, but not limited to: Follow Up; Claim Edit; Charge Review (Audit and Review); Missing Guarantor. Resolves work queue errors & denials through research and analysis by reviewing chart and office notes, pre-authorizations, hospital documents, etc. Researches and analyzes denials, corrects errors to ensure charges captured and processed and goals for site errors is met or exceeded. Responds to patients and staff for billing and insurance questions. Ensures charges drop for claims processing. Works closely with practice coder in resolution process. Enters necessary patient demographics if new patient; verifies information if established patient, when scheduling appointments. Chooses appointment time based on patient request, physician/provider availability and urgency of appointment. Generates a hard copy of appointment schedules. Works within a team to achieve patient and team goals. Shares and initiates regular and professional communication with co-workers. Participates in regular staff meetings. Works as a team member to identify areas of improvement and actively participates in the improvement process. What You'll Do Processes referrals, obtains all necessary information from the patient and provider to ensure accuracy and completeness of referral. Explains, if necessary, insurance carrier guidelines for referrals to patient. Schedules the referral appointment or gives the patient the information necessary so they can schedule the appointment at the referring physician's office. Communicates complete and accurate information to the patient. Works within a team to achieve patient and team goals. Shares and initiates regular and professional communication with co-workers. Participates in regular staff meetings. Works as a team member to identify areas of improvement and actively participates in the improvement process. What We're Looking For Education: High School Diploma or GED, required. Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional Skills Preferred: Proficient in the use of all computer software utilized in the practice. Why Choose Novant Health? Competitive benefits package Career advancement opportunities Tuition reimbursement We are an Approved Public Student Loan Forgiveness organization! At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities. Let Novant Health be the destination for your professional growth. Come join a remarkable team where quality care meets quality service, in every dimension, every time. Job Opening ID 111422

What We Offer NHMG Float Pool PSCs are responsible for timely and accurate recording of patient demographics, insurance information, patient charges, and collections in a variety of settings. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions. These PSCs possess the skills, competency, and qualifications, as well as the requirement to work in all clinic locations within a market: Greater Charlotte (GCM), Greater Winston-Salem (GWSM), and Coastal without an altered/restricted schedule, and the ability to take a work assignment with short, or same-day notice. This group shall be known as the NHMG Regional Resource Team - PSC III. What We're Looking For Education: High School Diploma, Required. Experience: One year of clerical experience in medical office setting, preferred. Other related experience may be considered in lieu of medical office experience. Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional Skills/Requirements (preferred): Proficient in use of all computer software utilized in practice. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 125761

What We Offer Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions. What We're Looking For Education: High School Diploma or GED, required. Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional skills preferred: Proficient in use of all computer software utilized in practice. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 122713

What We Offer Novant Health Ballantyne Medical Clinic is seeking a Full-Time Bilingual Patient Service Coordinator III . The PSC III is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. verify patient charges in electronic system, recheck insurance information, schedule return appointments if appropriate and collect balances due. Run appropriate daily close reports, reconciling all cash, checks and credit card charges received for each business day. Verify charges in charge audit work queue and correct errors before releasing charges. Complete individual and/or practice reconciliation report including bank deposit slip. Cross-training required in multiple administrative support functions. What You'll Do Complete accurate patient demographic and insurance information in system. Greet patient, verify and correct any demographics and insurance information, copy insurance card and ensure copy is added to patient medical record. Communicate any changes in demographic and insurance information to the appropriate areas. Obtain updated patient registrations signature with date and ensure that the form is added to patient record. Collects and enters co-pay. Enter necessary patient demographics if new patient; verifies information if established patient. Chooses appointment time based on patient request, physician/provider availability and urgency of appointment. Work within a team to achieve patient and team goals. Share and initiate regular and professional communication with co-workers. Participate in regular staff meetings. Works with team to identify opportunities of improvement and actively participates in the improvement process. Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. What We're Looking For Education: High School Diploma or GED, required. Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional Skills Preferred: Proficient in use of all computer software utilized in practice. Why Choose Novant Health? Competitive benefits package Career advancement opportunities Clinical and non-clinical positions available Tuition reimbursement We are an Approved Public Student Loan Forgiveness organization! At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities Job Opening ID 132992

What We Offer Work Schedule: FT Monday - Friday, 8 am - 5 pm, no weekends or holidays. Location: 416 N 30th Street Wilmington, North Carolina 28401 Department: MJ Clinic East Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions. What We're Looking For Education: High School Diploma or GED, required. Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional skills preferred: Proficient in use of all computer software utilized in practice. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 130102

What We Offer Work Schedule: FT Monday - Friday, 8 am - 5 pm, no weekends or holidays. Location: 1520 Physicians Drive Wilmington, North Carolina 28401 Department: Hanover GI Responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues. What We're Looking For Education: High School Diploma or GED, required. Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 131014

What We Offer Work Schedule: Part-time with benefits M/W/F 7:45-5, no weekends or holidays. (on-site) Location: 7420 Market St Wilmington, North Carolina 28411 Department: Ogden Primary Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions. What We're Looking For Education: High School Diploma or GED, required. Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional skills preferred: Proficient in use of all computer software utilized in practice. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 132947

What We Offer On-Site Work Schedule: In-Person Full- Time Monday - Friday, 8 am - 5 pm, no weekends or holidays. Location: 5145 South College Rd Wilmington, North Carolina 28412 Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions. What We're Looking For Education: High school diploma or GED, required. Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors' billing requirements. Familiarity of coding requirements for practice specialty. Additional skills preferred: Proficient in use of all computer software utilized in practice. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 122603

What We Offer Come join a remarkable team where quality care meets quality service, in every dimension, every time. Let Novant Health be the destination for your professional growth. At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities. What You'll Do Responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues. It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. Our team members are part of an environment that fosters team work, team member engagement and community involvement. The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm". What We're Looking For Education: High School Diploma or GED, required. Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 113969

What We Offer Novant Health Waxhaw Family & Sports clinic is seeking a Full-Time Patient Service Coordinator III . The PSC III is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. verify patient charges in electronic system, recheck insurance information, schedule return appointments if appropriate and collect balances due. Run appropriate daily close reports, reconciling all cash, checks and credit card charges received for each business day. Verify charges in charge audit work queue and correct errors before releasing charges. Complete individual and/or practice reconciliation report including bank deposit slip. Cross-training required in multiple administrative support functions. What You'll Do Complete accurate patient demographic and insurance information in system. Greet patient, verify and correct any demographics and insurance information, copy insurance card and ensure copy is added to patient medical record. Communicate any changes in demographic and insurance information to the appropriate areas. Obtain updated patient registrations signature with date and ensure that the form is added to patient record. Collects and enters co-pay. Enter necessary patient demographics if new patient; verifies information if established patient. Chooses appointment time based on patient request, physician/provider availability and urgency of appointment. Work within a team to achieve patient and team goals. Share and initiate regular and professional communication with co-workers. Participate in regular staff meetings. Works with team to identify opportunities of improvement and actively participates in the improvement process. Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. What We're Looking For Education: High School Diploma or GED, required. Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional Skills Preferred: Proficient in use of all computer software utilized in practice. Why Choose Novant Health? Competitive benefits package Career advancement opportunities Clinical and non-clinical positions available Tuition reimbursement We are an Approved Public Student Loan Forgiveness organization! At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities Job Opening ID 129127

What We Offer Are you a people-first professional with a passion for healthcare and helping others feel at ease? Join our exceptional team at Novant Health Orthopedic Clinic as a Patient Services Coordinator and become the welcoming face patients trust and rely on every day! Come join a remarkable team where quality care meets quality service, in every dimension, every time. Schedule: Full Time, Days 8:00 am-5:00 pm Department: Novant Health Orthopedic & Sports Medicine Clinic Location: Winston- Salem, NC Novant Health Orthopedic Clinic provides expert care for bones, joints, muscles, and mobility. Whether it's sports injuries, joint replacements, or trauma recovery - you'll play a critical role in helping patients get back to doing what they love. What You'll Do As a Patient Services Coordinator, you'll be the first point of contact for our patients - making a lasting impression with every interaction. You'll: Greet and check in patients for orthopedic appointments Schedule follow-up visits and manage referrals Verify insurance and process patient registration Support providers and medical teams to keep clinic flow smooth and efficient Let Novant Health be the destination for your professional growth. What We're Looking For Education: High School Diploma or GED, required. Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional skills preferred: Proficient in use of all computer software utilized in practice. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 123771

What We Offer Patient Services Coordinator IV Be the Heartbeat of Exceptional Care at Novant Health Position: Patient Services Coordinator IV Location: Winston-Salem, NC Department: Cancer Clinic Employment Type: Full Time, M-F 8:00a-5:00p/No Weekends/No Holidays At Novant Health, we believe that remarkable care starts with remarkable people. As a Patient Services Coordinator IV, you'll play a pivotal role in ensuring our patients receive seamless, compassionate, and efficient care from the moment they walk through our doors. What You'll Do: Serve as a super-user for EPIC systems, providing practice support and handling miscellaneous work queues. Scheduling and authorizations Coordinate patient appointments, referrals, and follow-ups to ensure seamless care delivery. Foster a welcoming environment, making every patient feel valued and heard. Manage patient records, insurance information, and billing processes with accuracy and confidentiality. Be a liaison between patients, healthcare providers, and administrative staff to facilitate effective communication. What We're Looking For: High School Diploma or GED. Minimum of 3 years' experience in a medical office setting. REQUIRED Knowledge of complex chemotherapy scheduling for Cancer Patients Proficiency in EPIC systems and understanding of CPT and ICD9-CM coding. Strong organizational, problem-solving, and communication skills. Ability to adapt to changing priorities and work collaboratively in a diverse team. Why Join Novant Health? Be part of a diverse and inclusive team committed to delivering exceptional care. Access to career advancement opportunities and continuous learning. Benefit from our tuition reimbursement and loan forgiveness programs. Contribute to a culture that values teamwork, community involvement, and the principle of "First Do No Harm". Join us in making a difference in the lives of our patients and the community. Your dedication and compassion can shape the future of healthcare. What We're Looking For Education: High School Diploma Required. Experience: Three years of experience in a medical office setting, Required. Other related experience may be considered in lieu of medical office experience. Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors' billing requirements. Familiarity of coding requirements for practice specialty. Additional Skills Preferred: Proficient in the use of all computer software utilized in the practice. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 128619

What We Offer Are you a people-first professional with a passion for healthcare and helping others feel at ease? Join our exceptional team at Novant Health Orthopedic & Sports Medicine Clinic as a Patient Services Coordinator and become the welcoming face patients trust and rely on every day! Come join a remarkable team where quality care meets quality service, in every dimension, every time. Schedule: Full Time, Days 8:00 am-5:00 pm Department: Novant Health Orthopedic Location: Thomasville, NC Novant Health Orthopedic Clinic provides expert care for bones, joints, muscles, and mobility. Whether it's sports injuries, joint replacements, or trauma recovery - you'll play a critical role in helping patients get back to doing what they love. What You'll Do As a Patient Services Coordinator, you'll be the first point of contact for our patients - making a lasting impression with every interaction. You'll: Greet and check in patients for orthopedic appointments Schedule follow-up visits and manage referrals Verify insurance and process patient registration Support providers and medical teams to keep clinic flow smooth and efficient What We're Looking For Education: High School Diploma or GED, required. Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional skills preferred: Proficient in use of all computer software utilized in practice. Why Choose Novant Health? Competitive benefits and generous PTO accrual (with a sellback option!) Retirement plus plan (effective day 1!) with up to 6% company match Full access to our Professional Development Program for continuing education funds At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 133295

What We Offer Do you enjoy variety in your workday and love supporting multiple clinical teams? Novant Health is looking for a Patient Service Coordinator - Float to bring skill, compassion, and flexibility to our premier Orthopedic clinics across the Greater Winston-Salem Area. Come join a remarkable team where quality care meets quality service, in every dimension, every time. Schedule: Full Time: Days 8:00 am-5:00 pm Location: Thomasville, Kernersville and Winston- Salem Novant Health Orthopedic Clinic provides expert care for bones, joints, muscles, and mobility. Whether it's sports injuries, joint replacements, or trauma recovery - you'll play a critical role in helping patients get back to doing what they love. As a Patient Services Coordinator, you'll be the first point of contact for our patients - making a lasting impression with every interaction. You'll: Greet and check in patients for orthopedic appointments Schedule follow-up visits and manage referrals Verify insurance and process patient registration Support providers and medical teams to keep clinic flow smooth and efficient At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities. What You'll Do It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. Our team members are part of an environment that fosters team work, team member engagement and community involvement. The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm". What We're Looking For Education: High School Diploma or GED, required. Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional Skills (preferred): Proficient in use of all computer software utilized in practice. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 114449

What We Offer Novant Health is seeking a Patient Service Coordinator III to be responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions. What We're Looking For Education: High School Diploma or GED, required. Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional skills preferred: Proficient in use of all computer software utilized in practice. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 131010