Patient Service Coordinator jobs at Novant Health - 44 jobs

What We Offer Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions. What We're Looking For Education: High School Diploma or GED, required. Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional skills preferred: Proficient in use of all computer software utilized in practice. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 136794

Department: 36351 Regional Non Enterprise Corporate - Radiology: Scheduling Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Weekdays, Mon - Fri., 9am-5:30pm Pay Range $20.80 - $31.20 Job Profile Summary Performs multi-facility radiology appointment scheduling by phone, fax or electronic queue for radiology outpatient exams. Remains abreast of schedule restrictions and requirements for over 150 exams and 22 facilities. Communicates exam preparation and procedure information to patients or ordering physician offices. Communicates exam protocol to physicians and office staff. Gathers and documents pertinent patient information to ensure compliance with safety standards. Provides assistance to practice team members to ensure appropriate order types and diagnosis codes are provided. Essential Functions Schedules outpatient procedures for Radiology Services via multiple channels including fax, phone or on-line ordering software tool. Gathers and documents pertinent patient information to ensure compliance with safety standards. Coordinates various imaging procedures to eliminate exam conflicts with multiple types of studies. Performs medical necessity compliance checks using diagnosis codes and radiology procedures for payor requirements. Communicates exam preparation instructions at the time of scheduling. Communicates with technologists as needed to work STAT orders in and ensures complete and accurate documentation is obtained prior to patient arrival. Participates in process improvement initiatives as needed. Physical Requirements Ability to sit or stand for long periods of time using a telephone headset and a computer. Work in safe manner. Ability to work as part of a team, flexible, and work at a fast pace. Education, Experience and Certifications High School Diploma or GED required. Medical terminology specific to radiology preferred. 2 years of customer service experience required; previous scheduling experience in a medical environment preferred. Working knowledge and experience with Microsoft Office products preferred. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Department: 38789 Carolinas Medical Center - Clinic: Orthopedic: Myers Park Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: M-F 8-5pm Pay Range $21.85 - $32.80Major Responsibilities: Schedules surgeries for patients and physicians. This includes but is not limited to, calling, faxing, contacting facilities, providing necessary scheduling information, ensuring special equipment, coordinating and confirming schedules. Assures all necessary requirements for surgery are met, including patient's history, physical, and ancillary testing results to assure timely completion prior to procedure. Forwards to facility and/or physician as indicated. Provides general information and education regarding pre and post-operative care with patient and/or family members. Assesses when further education is needed and refers back to the nurse as indicated. Redirects patients back to specialists/providers and facilities where appropriate. Screens referrals and pre-certification requests for completeness, coverage, network affiliation and medical appropriateness. Collaborates with the manager and/or insurance company to review referrals and/or pre-certification, policies, practice guidelines, denials, patient noncompliance, medical necessity, physician issues and other managed care issues as needed. Directs surgeries to appropriate facility to allow for maximum reimbursement. Coordinates insurance issues with pre-registration and/or credit department when appropriate. Acts as a liaison with physicians, patients, patient care staff, families, vendors/providers and insurers regarding referrals and preauthorizations. Licensure, Registration, and/or Certification Required: None Required. Education Required: High School Graduate. Experience Required: Typically requires 1 year of experience in scheduling. Knowledge, Skills & Abilities Required: Ability to provide good customer service and multi-task on a regular basis. Knowledge of insurance coverage. Strong verbal, interpersonal, and written communication skills. Ability to pay close attention to detail in a fast-paced environment. Must have knowledge on how to navigate on the Internet. Proficient computer and keyboarding skills. Strong ability to prioritize work flow. Physical Requirements and Working Conditions: Exposed to a normal office environment. May be exposed to high noise level. Must be able to sit majority of the workday. Must be able to lift up to 10 lbs. occasionally. Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Department: 02408 GCMG Ortho: Albemarle - Surgery: Orthopedics Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday through Friday 0800 to 1700. Pay Range $20.80 - $31.20 Essential Functions Completes referrals for patients and coordinates with referring and receiving practices and/or departments. May coordinate and prepare financial estimates for patients. Obtains all authorizations needed. Directs patients to providers in their insurance plan. Reviews benefits and educates patient on insurance coverage. Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers. Reviews schedules and confirms schedules are accurate and time is properly allocated. Follows up on all referrals to ensure no care gaps. Physical Requirements Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs. Education, Experience and Certifications High School Diploma or GED required. Computer experience required. Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred. Knowledge of medical records software preferred. Customer service experience required. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Department: 03110 GCMG Pediatric Endocrinology and Diabetes Care: 4501 Cameron Valley Pkwy - Pediatrics: Endocrinology Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday - Friday 8:00 to 5:00 with late night clinic every other Monday Pay Range $19.45 - $29.20 Essential Functions Exemplify caring and compassionate customer service to create an excellent patient experience Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience Encourages patient utilization of front-end technology during the registration process Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations Monitors inventory and stock medications, narcotics, and emergency medications/equipment Physical Requirements Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs. Education, Experience and Certifications High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Department: 02190 GCMG One Health: Antiquity - Immediate Care Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Rotating schedule to include weekends. 4 10 hour shifts Pay Range $19.80 - $29.70 FT Days 4-10 hours shift various hours including weekends Essential Functions Exemplify caring and compassionate customer service to create an excellent patient experience Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience Encourages patient utilization of front-end technology during the registration process Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations Monitors inventory and stock medications, narcotics, and emergency medications/equipment Physical Requirements Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs. Education, Experience and Certifications High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Department: 02250 GCMG North Charlotte OBGYN: Huntersville - Obstetrics/Gynecology Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday-Friday 7:45am-5:15pm/Variable No weekends Pay Range $19.80 - $29.70 Essential Functions Exemplify caring and compassionate customer service to create an excellent patient experience Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience Encourages patient utilization of front-end technology during the registration process Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations Monitors inventory and stock medications, narcotics, and emergency medications/equipment Physical Requirements Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs. Education, Experience and Certifications High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Department: 02190 GCMG Urgent Care: Concord - Immediate Care Status: Part time Benefits Eligible: No Hours Per Week: 0 Schedule Details/Additional Information: Candidate should be available to float to multiple locations. There is a 12-hour shift requirement and willingness to work weekends. Pay Range $19.80 - $29.70 Essential Functions Exemplify caring and compassionate customer service to create an excellent patient experience Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience Encourages patient utilization of front-end technology during the registration process Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations Monitors inventory and stock medications, narcotics, and emergency medications/equipment Physical Requirements Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs. Education, Experience and Certifications High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

What We Offer Are you a people-first professional with a passion for healthcare and helping others feel at ease? Join our exceptional team at Performance Orthopedic Surgery & Sports Medicine Clinic as a Patient Services Coordinator and become the welcoming face patients trust and rely on every day! Come join a remarkable team where quality care meets quality service, in every dimension, every time. Schedule: Full Time, Days 8:00 am-5:00 pm Department: Novant Health Orthopedic Location: Cary, NC Novant Health Orthopedic Clinic provides expert care for bones, joints, muscles, and mobility. Whether it's sports injuries, joint replacements, or trauma recovery - you'll play a critical role in helping patients get back to doing what they love. What You'll Do As a Patient Services Coordinator, you'll be the first point of contact for our patients - making a lasting impression with every interaction. You'll: Greet and check in patients for orthopedic appointments Schedule follow-up visits and manage referrals Verify insurance and process patient registration Support providers and medical teams to keep clinic flow smooth and efficient What We're Looking For Education: High School Diploma or GED, required. Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional Skills (preferred): Proficient in use of all computer software utilized in practice. Why Choose Novant Health? Competitive benefits and generous PTO accrual (with a sellback option!) Retirement plus plan (effective day 1!) with up to 6% company match Full access to our Professional Development Program for continuing education funds At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 122376

What We Offer The Patient Services Coordinator III is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions. What You'll Do Job responsibilities include: Check in and check out patients Complete patient registration accurately Schedule appointments and manage calendars Answer incoming phone calls and provide assistance Verify insurance information and eligibility Work in designated work queues to resolve tasks Return patient calls promptly and professionally Process and manage electronic faxes (e-faxes) What We're Looking For Education: High School Diploma or GED, required. Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional skills preferred: Proficient in use of all computer software utilized in practice. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 136920

What We Offer On-Site Work Schedule: In-Person Full- Time Monday - Friday, 8 am - 5 pm, no weekends or holidays. Location: 5145 South College Rd Wilmington, North Carolina 28412 Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions. What We're Looking For Education: High school diploma or GED, required. Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors' billing requirements. Familiarity of coding requirements for practice specialty. Additional skills preferred: Proficient in use of all computer software utilized in practice. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 122603

What We Offer ️ Patient Service Coordinator Location: Holly Springs, NC Department: Carolina Family and Sports Medicine Full‑Time | Monday -Friday 7:30am-5pm At Novant Health, we are committed to delivering remarkable care-wherever it's needed, whenever it's needed. As a Patient Service Coordinator, you're not just the first face our patients see-you're the voice of reassurance, the center of communication, and the thread that holds the patient experience together. In this role, you don't just support a clinic-you elevate it. Why Novant Health? Work with one of the region's top-ranked health systems committed to diversity, equity, and inclusion. Be part of a collaborative culture that values innovative thinking and supports personal growth. Receive competitive compensation and robust benefits through our PayFactors-aligned structure. Make a real difference-every day, in every conversation. What You'll Do Greet and check in patients in a professional and compassionate manner Verify patient demographics, insurance information, and eligibility Collect copays, deductibles, and outstanding balances Schedule, reschedule, and confirm appointments What We're Looking For Education: High school diploma or GED, required. Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors' billing requirements. Familiarity of coding requirements for practice specialty. Additional skills preferred: Proficient in use of all computer software utilized in practice. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 134881

What We Offer Are you a people-first professional with a passion for healthcare and helping others feel at ease? Join our exceptional team at Novant Health as a Patient Services Coordinator and become the welcoming face patients trust and rely on every day! Come join a remarkable team where quality care meets quality service, in every dimension, every time. Position: Patient Services Coordinator Location: Winston- Salem, North Carolina - Highland Oaks Department: Novant Health Endocrine Clinic Employment Type: Full Time, M-F 8:00a-5:00p/No Weekends/No Holidays What You'll Do As a Patient Services Coordinator, you'll be the first point of contact for our patients - making a lasting impression with every interaction. You'll: Greet and check in patients for appointments Schedule follow-up visits and manage referrals Verify insurance and process patient registration Support providers and medical teams to keep clinic flow smooth and efficient What We're Looking For Education: High School Diploma or GED, required. Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional skills preferred: Proficient in use of all computer software utilized in practice. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 139401

What We Offer Are you a people-first professional with a passion for healthcare and helping others feel at ease? Join our exceptional team at Novant Health Salem Surgical as a Patient Services Coordinator and become the welcoming face patients trust and rely on every day! Come join a remarkable team where quality care meets quality service, in every dimension, every time. Position: Patient Services Coordinator Location: Winston- Salem, North Carolina Department: Novant Health Salem Surgical Employment Type: Full Time, M-F 8:00a-5:00p/No Weekends/No Holidays What You'll Do Schedule surgeries and related appointments accurately and efficiently. Obtain insurance authorizations and verify coverage. Communicate with patients regarding surgery dates, instructions, and financial responsibilities. Maintain accurate records in the EPIC system. Coordinate with hospitals, surgical centers, and vendors as needed. Communicate efficiently between clinical, administrative, and surgical teams to ensure seamless workflow. What We're Looking For Education: High School Diploma or GED, required. Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice. Why Choose Novant Health? Additional features of the role: Competitive benefits and generous PTO accrual (with a sellback option!) Retirement plus plan (effective day 1!) with up to 6% company match Full access to our Professional Development Program for continuing education funds At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 139628

What We Offer Patient Services Coordinator III Be the Heartbeat of Exceptional Care at Novant Health Position: Patient Services Coordinator III Location: Winston-Salem, NC Department: Ortho Clinic Employment Type: Full Time, M-F 8:00a-5:00p/No Weekends/No Holidays At Novant Health, we believe that remarkable care starts with remarkable people. As a Patient Services Coordinator III, you'll play a pivotal role in ensuring our patients receive seamless, compassionate, and efficient care from the moment they walk through our doors. What You'll Do Schedule surgeries and related appointments accurately and efficiently. Obtain insurance authorizations and verify coverage. Communicate with patients regarding surgery dates, instructions, and financial responsibilities. Maintain accurate records in the EPIC system. Coordinate with hospitals, surgical centers, and vendors as needed. Communicate efficiently between clinical, administrative, and surgical teams to ensure seamless workflow. What We're Looking For Education: High School Diploma or GED, required. Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional skills preferred: Proficient in use of all computer software utilized in practice. Why Choose Novant Health? Be part of a diverse and inclusive team committed to delivering exceptional care. Access to career advancement opportunities and continuous learning. Benefit from our tuition reimbursement and loan forgiveness programs. Contribute to a culture that values teamwork, community involvement, and the principle of "First Do No Harm". At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 138097

What We Offer Patient Services Coordinator Lead Be the Heartbeat of Exceptional Care at Novant Health Position: Patient Services Coordinator Lead Location: Winston-Salem, NC Department: Ortho and Sports Med Clinic Employment Type: Full Time, M-F 8:00a-5:00p At Novant Health, we believe that remarkable care starts with remarkable people. As a Patient Services Coordinator Lead, you'll play a pivotal role in ensuring our patients receive seamless, compassionate, and efficient care from the moment they walk through our doors. What You'll Do: A PSC lead is responsible for providing back-up to the clinic administrator for the daily operations of the business office functions of the physician practice. Responsible for the timely and accurate recording of patient demographics, insurance information, patient charges and collections and scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions. Works within a team to achieve patient and team goals. Shares and initiates regular and professional communication with co-workers. Participates in regular staff meetings. Works as a team member to identify areas of improvement and actively participates in the improvement process. What We're Looking For: High School Diploma or GED. Minimum of 3 years' experience in a medical office setting REQUIRED Proficiency in EPIC systems and understanding of CPT and ICD9-CM coding. Strong organizational, problem-solving, and communication skills. Ability to adapt to changing priorities and work collaboratively in a diverse team. Why Join Novant Health? Be part of a diverse and inclusive team committed to delivering exceptional care. Access to career advancement opportunities and continuous learning. Benefit from our tuition reimbursement and loan forgiveness programs. Contribute to a culture that values teamwork, community involvement, and the principle of "First Do No Harm". Join us in making a difference in the lives of our patients and the community. Your dedication and compassion can shape the future of healthcare. What We're Looking For Education: High School Diploma or GED, required. Experience: Minimum three years of experience in a medical office setting. , required. Other related experience may be considered in lieu of medical office experience. Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 135913

What We Offer Do you enjoy variety in your workday and love supporting multiple clinical teams? Novant Health is looking for a Patient Service Coordinator - Float to bring skill, compassion, and flexibility to our premier Orthopedic clinics across the Greater Winston-Salem Area. Come join a remarkable team where quality care meets quality service, in every dimension, every time. Schedule: Full Time: Days 8:00 am-5:00 pm Location: Thomasville, Kernersville and Winston- Salem Novant Health Orthopedic Clinic provides expert care for bones, joints, muscles, and mobility. Whether it's sports injuries, joint replacements, or trauma recovery - you'll play a critical role in helping patients get back to doing what they love. As a Patient Services Coordinator, you'll be the first point of contact for our patients - making a lasting impression with every interaction. You'll: Greet and check in patients for orthopedic appointments Schedule follow-up visits and manage referrals Verify insurance and process patient registration Support providers and medical teams to keep clinic flow smooth and efficient At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities. What You'll Do It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. Our team members are part of an environment that fosters team work, team member engagement and community involvement. The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm". What We're Looking For Education: High School Diploma or GED, required. Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional Skills (preferred): Proficient in use of all computer software utilized in practice. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 114449

What We Offer Candidate must be willing to travel between clinics in Denver, Cornelius, Mooresville and Huntersville Novant Health Ortho & Sports Jetton clinic is seeking a Patient Services Coordinator IV. The PSC IV is responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues. The position is fast pace, answering phones, check in/out and surgery scheduling. Communicates complete and accurate information to the patient. Responsible for resolving Work Queues in Epic including, but not limited to: Follow Up; Claim Edit; Charge Review (Audit and Review); Missing Guarantor. Resolves work queue errors & denials through research and analysis by reviewing chart and office notes, pre-authorizations, hospital documents, etc. Researches and analyzes denials, corrects errors to ensure charges captured and processed and goals for site errors is met or exceeded. Responds to patients and staff for billing and insurance questions. Ensures charges drop for claims processing. Works closely with practice coder in resolution process. Enters necessary patient demographics if new patient; verifies information if established patient, when scheduling appointments. Chooses appointment time based on patient request, physician/provider availability and urgency of appointment. Generates a hard copy of appointment schedules. Works within a team to achieve patient and team goals. Shares and initiates regular and professional communication with co-workers. Participates in regular staff meetings. Works as a team member to identify areas of improvement and actively participates in the improvement process. What You'll Do Processes referrals, obtains all necessary information from the patient and provider to ensure accuracy and completeness of referral. Explains, if necessary, insurance carrier guidelines for referrals to patient. Schedules the referral appointment or gives the patient the information necessary so they can schedule the appointment at the referring physician's office. Communicates complete and accurate information to the patient. Works within a team to achieve patient and team goals. Shares and initiates regular and professional communication with co-workers. Participates in regular staff meetings. Works as a team member to identify areas of improvement and actively participates in the improvement process. What We're Looking For Education: High School Diploma Required. Experience: Three years of experience in a medical office setting, Required. Other related experience may be considered in lieu of medical office experience. Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors' billing requirements. Familiarity of coding requirements for practice specialty. Additional Skills Preferred: Proficient in the use of all computer software utilized in the practice. Why Choose Novant Health? Competitive benefits package Career advancement opportunities Tuition reimbursement We are an Approved Public Student Loan Forgiveness organization! At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities. Let Novant Health be the destination for your professional growth. Come join a remarkable team where quality care meets quality service, in every dimension, every time. Job Opening ID 131554

What We Offer Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions. What You'll Do Complete accurate patient demographic and insurance information in system. Greet patient, verify and correct any demographics and insurance information, copy insurance card and ensure copy is added to patient medical record. Communicate any changes in demographic and insurance information to the appropriate areas. Obtain updated patient registrations signature with date and ensure that the form is added to patient record. Collects and enters co-pay. Enter necessary patient demographics if new patient; verifies information if established patient. Chooses appointment time based on patient request, physician/provider availability and urgency of appointment. Work within a team to achieve patient and team goals. Share and initiate regular and professional communication with co-workers. Participate in regular staff meetings. Works with team to identify opportunities of improvement and actively participates in the improvement process. Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. What We're Looking For Education: High School Diploma or GED, required. Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional skills preferred: Proficient in use of all computer software utilized in practice. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 139452