Customer Service Representative jobs at NRG Energy - 374 jobs

The role of Customer Service Specialist 2 Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature. Essential Responsibilities * Answers telephone or greets customers at counter. * Provides information about collections, rates, billing, and account status promptly and correctly. * Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments. * Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties. * Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status. * Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service. * Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate. * Other duties as assigned Qualifications * High school diploma or GED required. * Bachelor's degree preferred. * 2+ years of related experience and/or training. Recology Offers * An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities. * The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper. * A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing. * An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize. * Distinct professional challenges to connect with, care for, and grow community that sees a world without waste. Recology Benefits May Include * Paid time off and paid holidays. * Health and wellness benefits including medical, dental, and vision. * Retirement plans (Employee Stock Ownership Plan, 401(k) with match). * Annual wellness incentives. * Employee Assistance Program (EAP). * Educational assistance. * Commuting benefits. * Employee referral program. Supplemental Information Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate. Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law. This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.

The Role of Customer Service Representative 2 Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature. Essential Responsibilities * Answers telephone or greets customers at counter. * Provides information about collections, rates, billing, and account status promptly and correctly. * Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments. * Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties. * Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status. * Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service. * Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate. * Other duties as assigned Qualifications * High school diploma or GED required. * Bachelor's degree preferred. * 2+ years of related experience and/or training. Recology Offers * An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities. * The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper. * A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing. * An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize. * Distinct professional challenges to connect with, care for, and grow community that sees a world without waste. Recology Benefits May Include * Paid time off and paid holidays. * Health and wellness benefits including medical, dental, and vision. * Retirement plans (Employee Stock Ownership Plan, 401(k) with match). * Annual wellness incentives. * Employee Assistance Program (EAP). * Educational assistance. * Commuting benefits. * Employee referral program. Supplemental Information Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate. Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law. This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.

THE ROLE OF CUSTOMER SERVICE REPRESENTATIVE Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature. Shift: Monday-Friday 9:30am-6pm. ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO: * Answers telephone or greets customers at counter. * Provides information about collections, rates, billing, and account status promptly and correctly. * Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments. * Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties. * Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status. * Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service. * Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate. QUALIFICATIONS Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: * Six months related experience and/or training. * Computer programs, including Microsoft Office suite of applications. * High school diploma or GED required. * Bachelor's degree preferred. Skill and/or Ability to: * Promotes the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment. * Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans. * Defines issues and focus on achieving workable solutions; generates innovative ideas to develop or improve existing systems. * Demonstrates ability to use computers and technology capabilities. * Demonstrates strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes. * Communicates well both verbally and in writing; listens to and understands various viewpoints; shares relevant information timely; provides constructive feedback; maintains professionalism. * Presents ideas effectively to individuals or groups and delivers presentations suited to the characteristics and needs of the audience. * Effectively and productively engages with others and establishes trust, credibility, and confidence. * Promotes collaboration and assists others with their initiatives and efforts. * Motivates and empowers others to achieve objectives and to develop a culture where employees feel ownership in what they do. * Attracts, develops and retains good people; allows opportunities for self and others to reach their full potential; builds and shares knowledge and expertise. * Listens to and builds customer relationships; increases customer satisfaction and ensures commitments are met. RECOLOGY OFFERS: * An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities. * The largest employee owned resource recovery company in the industry with terrific benefits to help you prosper. * A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing. * An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize. * Distinct professional challenges to connect with, care for, and grow community that sees a world without waste. RECOLOGY BENEFITS MAY INCLUDE: * Paid time off and paid holidays. * Health and wellness benefits including medical, dental, and vision. * Retirement plans (Employee Stock Ownership Plan, 401(k) with match). * Annual wellness incentives. * Employee Assistance Program (EAP). * Educational assistance. * Commuting benefits. * Employee referral program. SUPPLEMENTAL INFORMATION Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate. Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law. This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.

It's your time, make it matter. At Peterson, we partner with our customers to build the future. For over 85 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don't just have a career, you have a purpose. Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values. You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It's time to use your skills and passion to do work that matters! Peterson Cat has the immediate need for an eCustomer Support Representative based at our San Leandro, Ca location. JOB DESCRIPTION This position serves as a vital link between Peterson and our valued customers. Responsibilities include sales activities for e-commerce offerings from Peterson to increase online parts revenue and line-item growth by enhancing e-customer support capabilities. Position is responsible for data measurement, achieving key metrics, monthly reports/tracking, and ongoing training support for customers and Product Support Sales Representatives. Also responsible for reaching out to customers, offering product support, and measuring/reporting progress. This position requires the eCustomer Support Representative to be away from the employer's place of business more than 50% of the time interacting with customers at their locations and/or job sites. ESSENTIAL JOB FUNCTIONS The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned. Promotes the sale and adoption of the full digital suite of customer tools from Caterpillar, including but not limited to Parts.Cat.com online purchasing platform, VisionLink service application, Condition Monitoring Services, Cat Digital, Cat Card, product QR Codes, SIS product subscriptions and Customer Value Agreements (CVA) for Peterson. Promotes the sale of Cat Electronic Technician (ET) software DPC Training and Peterson University Training courses. Work with Product Support and Machine Sales Representatives to develop strategies and solutions for customers that increase eCommerce platform knowledge and use. Create go-to-market strategy for marketing and unassigned customers, within an assigned territory that increase eCommerce platform knowledge and use. Visit assigned Peterson customer accounts with Product Support Sales Representatives, Machine Sales Representatives and/or e-Customer Support Manager. Be able to create and communicate the value of Peterson's e-business portfolio to customers in the field and at their job sites. Makes sales calls on unassigned Peterson customer accounts via phone and in person. Follow through on the sales process from customer identification, prioritization to collecting purchase orders for software sales and progress on customer PartsStore usage. Support Sales plans through our websites. PartsStore implementation, access control, troubleshooting and handling new customer requests. Provide expanded platform customer training when requested. Travel to customers at job sites throughout Peterson territory to assist online users at their workstations, testing process from customer's computer. Must be able to travel more than 50% of time, with occasional overnight travel to customers, job sites, and to company subsidiaries. OTHER JOB FUNCTIONS Works collaboratively in a team environment with a spirit of cooperation. Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers/ coworkers, including the ability to communicate effectively and remain calm and courteous under pressure. Respectfully takes direction from supervisor/manager. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, safely and in alignment with Peterson's core values. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High School Diploma or General Education Degree (GED); and a minimum of five years of related experience in parts, sales, or service industry, preferably in a heavy industrial environment; or an equivalent combination of education and work experience. Bachelor's Degree from a fully accredited college in Business or other closely related field preferred. CERTIFICATES, LICENSES, REGISTRATIONS Maintain a valid driver's license and satisfactory driving record The annual pay range for this position is: $74,000- $84,000. We also offer a total compensation package in addition to base salary. Peterson Holding Company is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.

AWP Safety is a rapidly growing national safety services provider committed to protecting our customers' people, businesses, and time. AWP Safety is America's Traffic Control Leader, representing nearly every major public utility: electric, gas, and telecommunications. The company's capabilities include work zone flagging, design and engineering for transportation management plans, equipment sales, rental, and 24/7 support. We are committed to keeping people safe. That includes drivers, pedestrians, workers, and everyone else at a site we serve. To succeed in this mission, we employ safety experts and well-trained crews. America's roads and work zone professionals need and deserve AWP Safety protection. Job Description As the Customer Relations Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people, and time. This role will focus on accurate and timely invoicing to our customers. This position is also responsible for ensuring all payments are received within the defined terms. The Customer Relations Associate is responsible for collaboration across all levels to achieve departmental and organizational goals. Enter high volumes of data into the various systems timely and accurately for billing purposes Adjust and handle billing discrepancies and rejections timely and accurately Validate, verify, and compare contract agreements as needed Provide excellent customer service and provide customers with a positive experience Support the team in securing timely payments from customers Act as a resource for other functions within AWP Answer phones and respond to inquiries using a professional and courteous demeanor Provide general office support and peer training as requested Comply with all AWP policies, procedures, and safety requirements Perform other duties and special projects as assigned Qualifications High school diploma or GED required 3-5 years AR/Billing experience preferred Strong customer service skills Basic knowledge of accounting principles and terminology; strong math skills Excellent verbal and written communication Intense focus on accuracy and attention to detail; organized Problem-solving skills Critical thinking skills Demonstrate high degree of accuracy and attention to detail Excellent organizational skills Outgoing & assertive personality - not afraid to approach individuals Proficiency with Microsoft Office Suite Products (Excel, Word) Experience with American Contractor, Prelude, Microsoft Great Plains, and Salesforce software preferred $68,000 - $72,000 Additional Information Comprehensive benefits package including three medical plan options and two dental plan options, along with additional benefits such as Legal and Identity Shield, Accident, and Critical Illness coverage. Eligibility for benefits starts on the 1st of the month following your hire date. Company-paid life insurance coverage. Company-paid long-term disability (LTD) insurance. Availability of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). Participation in the 401(k) retirement plan. Paid Time Off (PTO) and paid holidays. AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

AWP Safety is a rapidly growing national safety services provider committed to protecting our customers' people, businesses, and time. AWP Safety is America's Traffic Control Leader, representing nearly every major public utility: electric, gas, and telecommunications. The company's capabilities include work zone flagging, design and engineering for transportation management plans, equipment sales, rental, and 24/7 support. We are committed to keeping people safe. That includes drivers, pedestrians, workers, and everyone else at a site we serve. To succeed in this mission, we employ safety experts and well-trained crews. America's roads and work zone professionals need and deserve AWP Safety protection. Job Description As the Customer Relations Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people, and time. This role will focus on accurate and timely invoicing to our customers. This position is also responsible for ensuring all payments are received within the defined terms. The Customer Relations Associate is responsible for collaboration across all levels to achieve departmental and organizational goals. Enter high volumes of data into the various systems timely and accurately for billing purposes Adjust and handle billing discrepancies and rejections timely and accurately Validate, verify, and compare contract agreements as needed Provide excellent customer service and provide customers with a positive experience Support the team in securing timely payments from customers Act as a resource for other functions within AWP Answer phones and respond to inquiries using a professional and courteous demeanor Provide general office support and peer training as requested Comply with all AWP policies, procedures, and safety requirements Perform other duties and special projects as assigned Qualifications High school diploma or GED required 3-5 years AR/Billing experience preferred Strong customer service skills Basic knowledge of accounting principles and terminology; strong math skills Excellent verbal and written communication Intense focus on accuracy and attention to detail; organized Problem-solving skills Critical thinking skills Demonstrate high degree of accuracy and attention to detail Excellent organizational skills Outgoing & assertive personality - not afraid to approach individuals Proficiency with Microsoft Office Suite Products (Excel, Word) Experience with American Contractor, Prelude, Microsoft Great Plains, and Salesforce software preferred $68,000 - $72,000 Additional Information Comprehensive benefits package including three medical plan options and two dental plan options, along with additional benefits such as Legal and Identity Shield, Accident, and Critical Illness coverage. Eligibility for benefits starts on the 1st of the month following your hire date. Company-paid life insurance coverage. Company-paid long-term disability (LTD) insurance. Availability of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). Participation in the 401(k) retirement plan. Paid Time Off (PTO) and paid holidays. AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Customer Service Representative - Remote Job We are looking for a Customer Service Representative to join our team. This is a full-time, remote position. The ideal candidate will have excellent communication skills, be able to work independently, and have a strong attention to detail. Responsibilities of the Customer Service Representative include: Providing excellent customer service to customers via phone, email, and chat Answering questions about products and services Solving customer problems and resolving complaints Processing orders and payments Tracking orders and providing updates to customers Qualifications for the Customer Service Representative position include: Bachelor's degree in business or a related field 2+ years of experience in customer service Excellent communication skills, both written and verbal Strong problem-solving skills Ability to work independently and as part of a team Attention to detail If you are interested in this position, please send your resume and cover letter to [**********************] We will review all applications and contact the most qualified candidates for an interview.

About Us At Fieldprint, we're more than a leader in identity management services - we're a team driven by purpose, innovation, and a commitment to making a difference. We provide a full range of secure, efficient services including Livescan fingerprinting, fingerprint enrollment, Form I-9 Section 2 completion, badge photography and processing, and fitness determinations for a wide range of clients - from corporations and non-profits to federal, state, tribal, and local government agencies. As a pioneer in the industry, we've built a reputation for developing advanced technology that delivers fast, accurate results. But what truly sets us apart is our people. Fieldprint is powered by a diverse team of thoughtful, dedicated professionals who bring kindness, collaboration, and passion to everything we do. If you're looking to grow your career in a mission-driven environment where your contributions matter, we'd love to meet you. Job Description Fieldprint call center representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services. This is an on-site position located in Mt. Laurel, NJ. This position pays $17.20hr. We are seeking the following shifts: Monday, Tuesday, Thursday, Friday, Saturday (Wed/Sun off) 8am-4pm. (Training is the first 2 weeks from 9:30am-5:30pm) Responsibilities Receive incoming calls regarding fingerprinting requests Determine locations via phone/computer for fingerprint collection Follow up with fingerprinting site vendors to obtain all related documentation Prepare and send welcome packets to new clients Process fingerprints and channel to the appropriate agency Monitor and maintain call center telephone line Required Skills Excellent phone, computer, and administrative skills Excellent customer service skills Professional and positive attitude Ability to work in a fast paced environment Proficiency in Microsoft Office suite, including Word and Excel Bilingual in Spanish a plus, but not required. Education The candidate we are seeking will have at minimum a high school diploma or equivalent. Benefits Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work. Medical, dental and vision coverage with spouse/family coverage options 401K plan with generous company match Flexible spending accounts Voluntary insurance coverage plans (life, disability, etc.) Paid lunch breaks Paid time off Paid holidays Paid training program/ Internal employee development Overtime options available Casual dress code Flexible work schedules Employee referral bonus program Additional Information All candidates are subject to a drug test and a background screening. Fieldprint, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.

This position is intended to perform Customer Care Functions at an entry level. This position requires significant direction from more experienced department personnel. This position will solicit approaches for performing Customer Care Functions from the more experienced members of the Customer Care team, and seek approval before making changes. What We Offer * Paid Time Off: Starting at 3 weeks annually along with 11 company-paid holidays * Health and Wellness Benefits: The first day of the month after your start, you'll have access to your health, dental, prescription and vision benefits to help you stay well. * 401(k) Program with Matching Contribution: We offer a 100% match on contributions up to 4% of your salary, plus an additional 3% employer contribution. * Grow With Us: Professional development opportunities through training, professional certifications, and education allowance. * Additional Benefits: Other great benefits include company provided life insurance and Employee Assistance Program just to name a few. * Employee Resource Groups (ERG): ERGs are voluntary employee groups that form based on shared characteristics or backgrounds and are sponsored by the organization. What You'll Do ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This position will be willing and able to perform the following duties and others as assigned: * Receives, evaluates, and answers customer inquiries (phone or correspondence) in a courteous, professional, and timely manner. * Processes service orders to the field, taking ownership of the customer inquiry to provide complete customer satisfaction. * Estimate adjustments to consumption and escalate to the manager to provide credit adjustments. * Make outbound calls to customers as necessary. * Works within established guidelines and policies. What You'll Bring Education * High School Diploma or GED Work Experience * 1 year of directly related experience in customer care. * Must be biligual Work Environment Office Based Role

This position requires an individual who can provide exceptional customer service according to G&M corporate standards and instruction from management. Someone who has the ability to multitask and is comfortable working as part of a team to create an overall friendly, safe and clean environment for both customers and employees. Essential Duties & Responsibilities: · Take measures to preserve the safety of employees and all others in the work location. Conduct sales transactions accurately and quickly. Enter all transactions intothe register, accept payments and account for all funds. Operate POS (cash register and fuel console) precisely and accurately handle money and other types of payment received for product sold. Perform the following service transactions in accordance with company policy: credit card transactions, manufacturer coupon redemption, vendor check-in, alcohol, tobacco and lottery sales, and fast food sales. Check identification for alcohol, tobacco and lottery products according to company policy. Actively participate in all sales promotions and other campaigns. Practice suggestive selling and build customer relations. Be aware of sales goals and performance against those goals. Review and adhere to all city, county, state, and federal laws affecting store operations. Maintain a neat personal appearance and wear company uniform and name tag at all times. Preparation of hot food items in accordance with current procedures as designated by Store Manager. This may include preparing food, brewing fresh coffee, maintaining condiment bar, monitoring fresh food availability, and other duties assigned by the Store Manager. Ensure that the store is free of litter and spills and that all equipment is sanitized and free of dirt, as well as ensuring that all equipment is in working condition. Maintain a neat and clean store inside and out. Sweep floors and spot mop as well as clean mop water as needed and before changing shifts. Wipe down Fuel Delivery area using orange safety vest and cones; wipe down pumps and change outside water/trash when needed. Ensure restroom is spot checked often and restocked when needed. Perform regular cleaning of counter surfaces, store equipment, trash (inside and out), floors and all other duties as assigned by Store Manager while using appropriate cleaning/safety equipment. Front Face Cooler and Hydrazone as well as dust merchandise. Clean all station windows. Straighten and organize backroom supplies and equipment as needed. Receive product deliveries from vendors: move, sort, and stack cases using proper lift techniques. Stock shelves with new merchandise, this includes Front face cooler, Hydrazone and entire store as needed. Wipe down all counters, food warmers, microwaves and keep all trays clean (No liquid). Re-stock merchandise as needed to ensure no holes or sparse shelves. Conduct daily inspections of perishable products to check code dates (freshness) and proper rotation. Perform regular cleaning of counter surfaces, store equipment, empty trash and check restrooms as needed. Follow company policy on robbery/violence prevention and safety. Review and adhere to store safety/emergency procedures - critical telephone numbers and incident reporting forms and protocol e.g. MySupport. Participate in all store sales building, customer service, and team-building activities. Live and exemplify G&Ms Core Values. · When working a Barista shift, act as back up to cashier, conduct sales transactions accurately and quickly. Enter all transactions into the register, accept payments and account for all funds by operating POS (cash register and fuel console), precisely and accurately handle money and other types of payment received for product sold. Conduct daily inspections of perishable products to check code dates (freshness) and proper rotation. Brew fresh coffee every 2 hours (set timers), maintaining condiment bar, monitoring fresh food availability; ensuring food totes are full at all time with next product thawing. When working the night shift as 3rd shift, clean drains, sweep and mop entire floor as well as clean mop water as needed and before changing shifts. Deep clean restroom; sock and clean walls and floor. Completely clean and fill all machines, including hot food warmer and conventional oven, creamer machine, fountain machine, coffee pots etc. Prepare for the morning rush by ensuring fresh coffee is brewed as well as creamer machine is clean and restocked. No matter the shift, an employee must be prepared to perform all other duties as assigned by Store Manager. Qualifications/Requirements A high school diploma or GED equivalent. Excellent computer skills / competency in PDI Enterprise POS (evaluation required). Excellent customer service skills. Excellent interpersonal skills. Ability to learn simple tasks quickly and work with little or no supervision. Basic math skills. Food Handlers Permit, if required by store/county. Ability to communicate (verbally and in writing) in English. Have open availability to work all shifts as needed at home store and other stores within district when the need arises. Physical Demands & Work Environment Work is performed in a Retail environment. Must be able to stand and/or walk for entire shift. Ability to lift and/or carry up to 50 pounds from ground to waist level. Ability to bend at waist with some twisting during workday. Ability to work with arms bent all day. Ability to stoop, kneel, and/or crouch while working. Ability to push and pull with arms up to a force of 20 pounds (i.e. utilizing a hand truck). Ability to grasp, reach and manipulate objects with hands throughout workday; requires hand-eye coordination and may require bilateral coordination of hands.

Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Service Representatives. You will handle inbound and outbound customer service calls from an established customer base while answering questions and providing consultation on pricing, service plans and billing issues. Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer. We offer competitive compensation and benefits for full time roles, as well as overtime opportunities during the busy winter season. You may also find room for advancement with us. If this sounds like the kind of career move you have wanted to make and if you meet our qualifications, we want to talk with you! Responsibilities: As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active listening skills to provide customers with exceptional service. Specific duties include: Preparing account changes Troubleshooting and resolving customer issues Identifying and acting upon potential new sales opportunities Assisting with customer retention Working with other departments to ensure timely resolution of customer issues Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines Requirements: As a Customer Service Representative, you must be pleasant and professional with an engaging personality and possess the ability to function equally well both independently and in a team environment. You must be detail oriented and focused, with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills, along with the ability to interact effectively with both customers and coworkers. Specific qualifications include: High School Diploma or Equivalent 1-2 years in a customer-facing role; prior experience in a customer service setting preferred Ability to work well in a fast paced environment Excellent telephone skills Strong troubleshooting abilities Solid negotiating skills Computer proficient Must be flexible for weekday and weekend shifts Benefits: As a Customer Service Representative, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are one of the main keys to our continued success, therefore, we are committed to your professional development and you may find opportunities for advancement to roles of greater responsibility within our organization. Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including: Medical coverage (F/T staff) Dental coverage (F/T staff) Retirement Savings Plus more! Build a rewarding career with an industry leader! Apply now! We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace. “This position is based out of our Hampton Bays, NY location.”

Performs a wide variety of basic customer services and clerical tasks in support of assigned department. Responsible for answering incoming phone calls via ACD (automatic call distribution) and providing exceptional customer service in a professional, fast-paced call center environment. Responds to customer complaints and inquiries. Evaluate and research requests, inquiries and problems presented for resolution and/or referral. Essential Duties and Responsibilities 1. Performs a variety of basic clerical functions. Makes electronic annotations in Customer Relationship Management (CRM) system to note record of phone call received. Prepares general correspondence and performs calculations and monetary transactions. Researches files and records. 2. Receives, researches and resolves various issues/problems based on customer inquiries about general information, policies and procedures. 3. Prepares effective correspondence for problem resolution. Receives and verifies client information. 4. Provides the public with accurate information regarding applicable policies and procedures related to the water billing process in Fort Worth. Refers to appropriate staff based on office policy. 5. Identifies various account problems/errors, including missing payments, pay plans and unidentified payments based on phone inquiries. Resolves or refers issues as appropriate. 6. Serves as back up for other staff as necessary. 7. Performs other related duties as assigned. Knowledge, Skills, & Abilities • Knowledge of: o Basic services and activities of a customer service program within the area of assignment. o Effective methods and techniques of customer service. o Techniques of reading and interpreting City maps and boundaries. o Various equipment and tools related to assigned responsibilities. o Basic principles and procedures of record keeping. o Principles and practices of data entry and filing. o Modern office procedures, methods and equipment including computers. o Pertinent Federal, State and local codes, laws and regulations. • Skill in: o Making observations. o Operating assigned equipment. o Prioritizing activities. o Time Management. o Attention to detail. o Computer programs and related software. o Critical thinking. o Customer relations. o Basic math • Ability to: o Respond to requests and inquiries from the general public. o Operate and use modern office equipment. o Understand and follow oral and written instructions. o Communicate clearly and concisely, both orally and in writing. o Establish and maintain effective working relationships with those contacted in the course of work. o Talk and type simultaneously Minimum Requirements High school diploma or equivalent and no previous experience required. Physical Demands and Work Environment While performing the duties of this position, the incumbent is regularly required to sit, walk, stoop, lift, push and pull. Other Requirements Regular attendance is essential. Incumbent must arrive at work on time, prepared to perform assigned duties and work assigned schedule. Incumbent must have the ability to work well with others. Incumbent must be able to perform the essential functions of the position without posing a direct threat to the health and safety of themselves and others. Requested accommodations to work hours and schedules are considered on an individual basis. Decision Making This position resolves routine questions and problems and refers the more complex issues to the Supervisor or designee. Duties and tasks are varied and complex, but standardized in process and procedures

Exempt No Work Schedule Full Time Division Customer Service Reports To Vice President- Customer Service Support the organization's customer-focused mission by interacting with customers; residential, commercial, and industrial, addressing inquiries, processing payments, resolving complaints, reading meters, conducting service terminations and restorations, and answering customer questions with respect to their water/wastewater service accounts. Interactions occur both in the office and in field operations. Duties and Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. * Provide prompt and courteous service to all customers by processing customer inquiries, complaints, and requests within the scope of the Company's tariff, policies, procedures, and regulations of the Pennsylvania Public Utility Commission (PA PUC). * Communicate with customers via email, telephone, online, or in-person concerning payment, service terminations for non-payment, billing dispute resolution, orders for new service, turn off/on discontinuance, or change in service. * Receive and make contact with customers regarding their water/wastewater account(s) including but not limited to processing requests for service and termination/transfer of service, answering questions, referring to customer assistance programs, processing payments, making payment arrangements on delinquent accounts, review usage and payment history, update customer data, and all other general utility service questions that may arise. * Prepare, maintain, and process documents necessary for new service, transfer of ownership, turn off/on, complaints, etc. * Maintain customer accounts and records of customer interactions with details of inquiries, complaints, and/or comments. * Prepare payment agreements and pursue collection activity for delinquent customers in accordance with PA PUC regulations and Company policies and procedures. * Prepare and/or review termination orders for varied situations in accordance with PA PUC regulations and Company policies and procedures. * Prepare customer correspondence as necessary and assigned by management. * Possess a working knowledge of PA PUC regulations and the Company's tariff. * Field customer questions and complaints; when the issue is beyond the representative's knowledge, forward to the appropriate specialist or other appropriate staff. * Investigate customer complaints and violations of the Company's tariff. * Post termination notices, perform terminations and restorations for delinquent accounts when needed according to PA PUC regulations. * Possess a working knowledge of service territory roadways and be able to locate specific locations on a road map. * Read meters when needed. * Collaborate and coordinate with other functional areas to ensure prompt, courteous, and appropriate resolution of inquiries and/or complaints. * Consistently demonstrate positive and professional behavior with all individuals contacted on behalf of the Company, including fellow employees. Qualification Requirements EDUCATION and/or EXPERIENCE: * High school diploma or equivalent and at least two years of inbound/outbound call center, customer service, or related business experience. OTHER SKILLS AND ABILITIES: * Excellent communication skills, both written and verbal * Active listening skills. * Strong comprehension and problem-solving skills. * Strong time management skills. * Proficient use of standard office equipment. * Proficient in Microsoft Suite products and ERP systems and the ability to learn new software. * Bilingual (Spanish) skills preferred but not required. * GPS navigation ability. PHYSICAL REQUIREMENTS: * The employee must regularly be able to work under stress and work additional hours as necessary. * Required to sit for extended periods of time. * Required to sit, stand, and walk; occasionally required to stoop, kneel, crouch, and ascend and descend stairs. * Required to drive a company vehicle and enter and exit the vehicle regularly. * Required to reach with hands and arms. * Regularly lift/move between 25 lbs. and 50 lbs., and occasionally lift up to 75 lbs. * Required to talk, hear, and see. Vision requirements for this position include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and ability to differentiate between colors. * Ability to wear telephone headset/earpiece. * Ability to twist with force, bend, stoop, kneel, crouch, and crawl. * Dexterity is mandatory as this job requires frequent use of hands and fingers, including keystrokes on computer keyboard and calculator. * Ability to travel between company facilities and roadways. * Ability to wear personal protective equipment (PPE) including gloves, hard hats, safety glasses, and other PPE as required. LICENSE and/or CERTIFICATIONS: * Possess a valid Pennsylvania driver's license. Physical Demands WORK ENVIRONMENT: * The position works in an office environment and in the field. * When in the office, seated at a desk for extended periods of time. * When in the field, driving and working out of a company vehicle. * Frequent and ongoing interaction with customers and other employees. * The noise level in the work environment is usually moderate. THIS IS A SAFETY-SENSITIVE POSITION AND WOULD REQUIRE COMPLIANCE WITH ALL APPLICABLE SAFETY GUIDELINES AND REGULATIONS. This is a Collective Bargaining Unit position No Apply Now

Department : Retail Position Type : Full Time Reports to : Store Manager Compensation Type : Hourly No This position requires an individual who can provide exceptional customer service according to G&M corporate standards and instruction from management. Someone who can multitask and is comfortable working as part of a team to create an overall friendly, safe, and clean environment for both customers and employees. Essential Duties & Responsibilities: Take measures to preserve the safety of employees and all others in the work location. Operate POS (cash register and fuel console) precisely and accurately manage money and other types of payment received for product sold. Enter all transactions into the register, accept payments and account for all funds. Conduct sales transactions accurately and quickly. Perform the following service transactions in accordance with company policy: credit card transactions, manufacturer coupon redemption, vendor check-in, alcohol, tobacco and lottery sales, and fast-food sales. Check identification for alcohol, tobacco, and lottery products according to company policy. Actively participate in all sales promotions and other campaigns. Practice suggestive selling and build customer relations. Be aware of sales goals and performance against those goals. Review and adhere to all city, county, state, and federal laws affecting store operations. Always maintain a neat personal appearance and wear company uniform and name tag. Preparation of hot food items in accordance with current procedures as designated by Store Manager. This may include preparing food, brewing fresh coffee, maintaining condiment bar, monitoring fresh food availability, and other duties assigned by the Store Manager. Ensure that the store is free of litter and spills and that all equipment is sanitized and free of dirt, as well as ensuring that all equipment is in working condition. Maintain a neat and clean store inside and out. Sweep floors and spot mop as well as clean mop water as needed and before changing shifts. Wipe down Fuel Delivery area using orange safety vest and cones; wipe down pumps and change outside water/trash when needed. Ensure restroom is spot checked often and restocked when needed. Perform regular cleaning of counter surfaces, store equipment, trash (inside and out), floors and all other duties as assigned by Store Manager while using appropriate cleaning/safety equipment. Front Face Cooler and Hydrazone as well as dust merchandise. Clean all station windows, straighten, and organize backroom supplies and equipment as needed. Receive product deliveries from vendors: move, sort, and stack cases using proper lift techniques. Stock shelves with new merchandise, this includes Front face cooler, Hydrazone and entire store as needed. Wipe down all counters, food warmers, microwaves and keep all trays clean (No liquid). Re-stock merchandise as needed to ensure there are no holes or sparse shelves. Conduct daily inspections of perishable products to check code dates (freshness) and proper rotation. Perform regular cleaning of counter surfaces, store equipment, empty trash and check restrooms as needed. Follow company policy on robbery/violence prevention and safety. Review and adhere to store safety/emergency procedures - critical telephone numbers and incident reporting forms and protocol e.g., MySupport. Participate in all store sales building, customer service, and team-building activities. When working a Barista shift, act as back up to cashier, conduct sales transactions accurately and quickly. Enter all transactions into the register, accept payments and account for all funds by operating POS (cash register and fuel console), precisely and accurately handle money and other types of payment received for product sold. Conduct daily inspections of perishable products to check code dates (freshness) and proper rotation. Brew fresh coffee every 2 hours (set timers), maintain condiment bar, monitoring fresh food availability; ensuring food totes are always full of next product thawing. When working the night shift as 3rd shift, clean drains, sweep and mop entire floor as well as clean mop water as needed and before changing shifts. Deep clean restroom; sock and clean walls and floor. Completely clean and fill all machines, including hot food warmer and conventional oven, creamer machine, fountain machine, coffee pots etc. Prepare for the morning rush by ensuring fresh coffee is brewed as well as the creamer machine is clean and restocked. Qualifications/Requirements A high school diploma or GED equivalent. Excellent computer skills / competency in PDI Enterprise POS (evaluation required). Excellent customer service skills. Excellent interpersonal skills. Ability to learn simple tasks quickly and work with little or no supervision. Basic math skills. Food Handlers Permit, if required by store/county. Ability to communicate (verbally and in writing) in English. Have open availability to work all shifts as needed at home store and other stores within district when the need arises. Physical Demands & Work Environment Work is performed in a Retail environment. Must be able to stand and/or walk for entire shift. Ability to lift and/or carry up to 50 pounds from ground to waist level. Ability to bend at waist with some twisting during workday. Ability to work with arms bent all day. Ability to stoop, kneel, and/or crouch while working. Ability to push and pull with arms up to a force of 20 pounds (i.e., utilizing a hand truck). Ability to grasp, reach and manipulate objects with hands throughout workday; requires hand-eye coordination and may require bilateral coordination of hands. Benefits Fully Employer paid Medical Plan option & additional plans. Fully Employer paid Life Insurance & additional plans. Medical Assistance Insurance Dental Insurance Vision Insurance 401(k)

Job Description Department: Retail Position Type: Full Time Reports to: Store Manager Compensation Type: Hourly No This position requires an individual who can provide exceptional customer service according to G&M corporate standards and instruction from management. Someone who can multitask and is comfortable working as part of a team to create an overall friendly, safe, and clean environment for both customers and employees. Essential Duties & Responsibilities: Take measures to preserve the safety of employees and all others in the work location. Operate POS (cash register and fuel console) precisely and accurately manage money and other types of payment received for product sold. Enter all transactions into the register, accept payments and account for all funds. Conduct sales transactions accurately and quickly. Perform the following service transactions in accordance with company policy: credit card transactions, manufacturer coupon redemption, vendor check-in, alcohol, tobacco and lottery sales, and fast-food sales. Check identification for alcohol, tobacco, and lottery products according to company policy. Actively participate in all sales promotions and other campaigns. Practice suggestive selling and build customer relations. Be aware of sales goals and performance against those goals. Review and adhere to all city, county, state, and federal laws affecting store operations. Always maintain a neat personal appearance and wear company uniform and name tag. Preparation of hot food items in accordance with current procedures as designated by Store Manager. This may include preparing food, brewing fresh coffee, maintaining condiment bar, monitoring fresh food availability, and other duties assigned by the Store Manager. Ensure that the store is free of litter and spills and that all equipment is sanitized and free of dirt, as well as ensuring that all equipment is in working condition. Maintain a neat and clean store inside and out. Sweep floors and spot mop as well as clean mop water as needed and before changing shifts. Wipe down Fuel Delivery area using orange safety vest and cones; wipe down pumps and change outside water/trash when needed. Ensure restroom is spot checked often and restocked when needed. Perform regular cleaning of counter surfaces, store equipment, trash (inside and out), floors and all other duties as assigned by Store Manager while using appropriate cleaning/safety equipment. Front Face Cooler and Hydrazone as well as dust merchandise. Clean all station windows, straighten, and organize backroom supplies and equipment as needed. Receive product deliveries from vendors: move, sort, and stack cases using proper lift techniques. Stock shelves with new merchandise, this includes Front face cooler, Hydrazone and entire store as needed. Wipe down all counters, food warmers, microwaves and keep all trays clean (No liquid). Re-stock merchandise as needed to ensure there are no holes or sparse shelves. Conduct daily inspections of perishable products to check code dates (freshness) and proper rotation. Perform regular cleaning of counter surfaces, store equipment, empty trash and check restrooms as needed. Follow company policy on robbery/violence prevention and safety. Review and adhere to store safety/emergency procedures - critical telephone numbers and incident reporting forms and protocol e.g., MySupport. Participate in all store sales building, customer service, and team-building activities. When working a Barista shift, act as back up to cashier, conduct sales transactions accurately and quickly. Enter all transactions into the register, accept payments and account for all funds by operating POS (cash register and fuel console), precisely and accurately handle money and other types of payment received for product sold. Conduct daily inspections of perishable products to check code dates (freshness) and proper rotation. Brew fresh coffee every 2 hours (set timers), maintain condiment bar, monitoring fresh food availability; ensuring food totes are always full of next product thawing. When working the night shift as 3rd shift, clean drains, sweep and mop entire floor as well as clean mop water as needed and before changing shifts. Deep clean restroom; sock and clean walls and floor. Completely clean and fill all machines, including hot food warmer and conventional oven, creamer machine, fountain machine, coffee pots etc. Prepare for the morning rush by ensuring fresh coffee is brewed as well as the creamer machine is clean and restocked. Qualifications/Requirements A high school diploma or GED equivalent. Excellent computer skills / competency in PDI Enterprise POS (evaluation required). Excellent customer service skills. Excellent interpersonal skills. Ability to learn simple tasks quickly and work with little or no supervision. Basic math skills. Food Handlers Permit, if required by store/county. Ability to communicate (verbally and in writing) in English. Have open availability to work all shifts as needed at home store and other stores within district when the need arises. Physical Demands & Work Environment Work is performed in a Retail environment. Must be able to stand and/or walk for entire shift. Ability to lift and/or carry up to 50 pounds from ground to waist level. Ability to bend at waist with some twisting during workday. Ability to work with arms bent all day. Ability to stoop, kneel, and/or crouch while working. Ability to push and pull with arms up to a force of 20 pounds (i.e., utilizing a hand truck). Ability to grasp, reach and manipulate objects with hands throughout workday; requires hand-eye coordination and may require bilateral coordination of hands. Benefits Fully Employer paid Medical Plan option & additional plans. Fully Employer paid Life Insurance & additional plans. Medical Assistance Insurance Dental Insurance Vision Insurance 401(k)

Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Service Representatives. You will handle inbound and outbound customer service calls from an established customer base while answering questions and providing consultation on pricing, service plans and billing issues. Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer. We offer competitive compensation and benefits for full time roles, as well as overtime opportunities during the busy winter season. You may also find room for advancement with us. If this sounds like the kind of career move you have wanted to make and if you meet our qualifications, we want to talk with you! Responsibilities: As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active listening skills to provide customers with exceptional service. Specific duties include: Preparing account changes Troubleshooting and resolving customer issues Identifying and acting upon potential new sales opportunities Assisting with customer retention Working with other departments to ensure timely resolution of customer issues Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines Requirements: As a Customer Service Representative, you must be pleasant and professional with an engaging personality and possess the ability to function equally well both independently and in a team environment. You must be detail oriented and focused, with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills, along with the ability to interact effectively with both customers and coworkers. Specific qualifications include: High School Diploma or Equivalent 1-2 years in a customer-facing role; prior experience in a customer service setting preferred Ability to work well in a fast paced environment Excellent telephone skills Strong troubleshooting abilities Solid negotiating skills Computer proficient Must be flexible for weekday and weekend shifts Benefits: As a Customer Service Representative, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are one of the main keys to our continued success, therefore, we are committed to your professional development and you may find opportunities for advancement to roles of greater responsibility within our organization. Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including: Medical coverage (F/T staff) Dental coverage (F/T staff) Retirement Savings Plus more! Build a rewarding career with an industry leader! Apply now! We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.

Department : Retail Position Type : Full Time Reports to : Store Manager Compensation Type : Hourly No This position requires an individual who can provide exceptional customer service according to G&M corporate standards and instruction from management. Someone who can multitask and is comfortable working as part of a team to create an overall friendly, safe, and clean environment for both customers and employees. Essential Duties & Responsibilities: Take measures to preserve the safety of employees and all others in the work location. Operate POS (cash register and fuel console) precisely and accurately manage money and other types of payment received for product sold. Enter all transactions into the register, accept payments and account for all funds. Conduct sales transactions accurately and quickly. Perform the following service transactions in accordance with company policy: credit card transactions, manufacturer coupon redemption, vendor check-in, alcohol, tobacco and lottery sales, and fast-food sales. Check identification for alcohol, tobacco, and lottery products according to company policy. Actively participate in all sales promotions and other campaigns. Practice suggestive selling and build customer relations. Be aware of sales goals and performance against those goals. Review and adhere to all city, county, state, and federal laws affecting store operations. Always maintain a neat personal appearance and wear company uniform and name tag. Preparation of hot food items in accordance with current procedures as designated by Store Manager. This may include preparing food, brewing fresh coffee, maintaining condiment bar, monitoring fresh food availability, and other duties assigned by the Store Manager. Ensure that the store is free of litter and spills and that all equipment is sanitized and free of dirt, as well as ensuring that all equipment is in working condition. Maintain a neat and clean store inside and out. Sweep floors and spot mop as well as clean mop water as needed and before changing shifts. Wipe down Fuel Delivery area using orange safety vest and cones; wipe down pumps and change outside water/trash when needed. Ensure restroom is spot checked often and restocked when needed. Perform regular cleaning of counter surfaces, store equipment, trash (inside and out), floors and all other duties as assigned by Store Manager while using appropriate cleaning/safety equipment. Front Face Cooler and Hydrazone as well as dust merchandise. Clean all station windows, straighten, and organize backroom supplies and equipment as needed. Receive product deliveries from vendors: move, sort, and stack cases using proper lift techniques. Stock shelves with new merchandise, this includes Front face cooler, Hydrazone and entire store as needed. Wipe down all counters, food warmers, microwaves and keep all trays clean (No liquid). Re-stock merchandise as needed to ensure there are no holes or sparse shelves. Conduct daily inspections of perishable products to check code dates (freshness) and proper rotation. Perform regular cleaning of counter surfaces, store equipment, empty trash and check restrooms as needed. Follow company policy on robbery/violence prevention and safety. Review and adhere to store safety/emergency procedures - critical telephone numbers and incident reporting forms and protocol e.g., MySupport. Participate in all store sales building, customer service, and team-building activities. When working a Barista shift, act as back up to cashier, conduct sales transactions accurately and quickly. Enter all transactions into the register, accept payments and account for all funds by operating POS (cash register and fuel console), precisely and accurately handle money and other types of payment received for product sold. Conduct daily inspections of perishable products to check code dates (freshness) and proper rotation. Brew fresh coffee every 2 hours (set timers), maintain condiment bar, monitoring fresh food availability; ensuring food totes are always full of next product thawing. When working the night shift as 3rd shift, clean drains, sweep and mop entire floor as well as clean mop water as needed and before changing shifts. Deep clean restroom; sock and clean walls and floor. Completely clean and fill all machines, including hot food warmer and conventional oven, creamer machine, fountain machine, coffee pots etc. Prepare for the morning rush by ensuring fresh coffee is brewed as well as the creamer machine is clean and restocked. Qualifications/Requirements A high school diploma or GED equivalent. Excellent computer skills / competency in PDI Enterprise POS (evaluation required). Excellent customer service skills. Excellent interpersonal skills. Ability to learn simple tasks quickly and work with little or no supervision. Basic math skills. Food Handlers Permit, if required by store/county. Ability to communicate (verbally and in writing) in English. Have open availability to work all shifts as needed at home store and other stores within district when the need arises. Physical Demands & Work Environment Work is performed in a Retail environment. Must be able to stand and/or walk for entire shift. Ability to lift and/or carry up to 50 pounds from ground to waist level. Ability to bend at waist with some twisting during workday. Ability to work with arms bent all day. Ability to stoop, kneel, and/or crouch while working. Ability to push and pull with arms up to a force of 20 pounds (i.e., utilizing a hand truck). Ability to grasp, reach and manipulate objects with hands throughout workday; requires hand-eye coordination and may require bilateral coordination of hands. Benefits Fully Employer paid Medical Plan option & additional plans. Fully Employer paid Life Insurance & additional plans. Medical Assistance Insurance Dental Insurance Vision Insurance 401(k)

current customers. Assist with warehouse tasks as needed. Areas of responsibilities may include but are not limited to: Attract potential customers by answering product and service questions. Suggest additional products and services to potential and current customers. Manage large amounts of inbound and outbound calls. Anticipate customer needs, following up with previous customers to offer reorders or additional services. Responsible for product knowledge to answer customer questions. Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities. Develop leads, referrals, and accounts by checking customer's buying history, suggesting related and new items, and explaining technical features. Closing sales and achieving sales targets. Create and maintain a database of current and potential customers. Assist with administrative tasks and warehouse work as needed. Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping as needed. Participate in monthly and/or annual physical inventories. Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory. Stock, organize, and maintain showroom to maximize sales and maintain inventory. Maintain proper project details, documentation, and orders for specific large projects. Education, Skills, Experience, and Knowledge High school diploma/GED or equivalent work experience Customer service oriented with strong telephone, computer, and multi-tasking skills General knowledge of warehouse operations Must be able to operate a forklift and/or pallet jack Basic math and computer skills Ability to write legibly and communicate clearly with professionalism and courtesy Experience with inventory/inside sales and/or demonstrated success working with customers Work Environment Office and warehouse/fabrication environment Physical demands may include but are not limited to: High level of sitting, walking, standing, and/or climbing Stooping, bending, kneeling, and reaching Work outside/inside around machinery with moving parts and vehicles Exposure to all seasons of weather, as well as slippery and uneven surfaces Must be able to lift a minimum of 30lbs Travel None Exemption Status Non-exempt

Job Description current customers. Assist with warehouse tasks as needed. Areas of responsibilities may include but are not limited to: Attract potential customers by answering product and service questions. Suggest additional products and services to potential and current customers. Manage large amounts of inbound and outbound calls. Anticipate customer needs, following up with previous customers to offer reorders or additional services. Responsible for product knowledge to answer customer questions. Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities. Develop leads, referrals, and accounts by checking customer's buying history, suggesting related and new items, and explaining technical features. Closing sales and achieving sales targets. Create and maintain a database of current and potential customers. Assist with administrative tasks and warehouse work as needed. Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping as needed. Participate in monthly and/or annual physical inventories. Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory. Stock, organize, and maintain showroom to maximize sales and maintain inventory. Maintain proper project details, documentation, and orders for specific large projects. Education, Skills, Experience, and Knowledge High school diploma/GED or equivalent work experience Customer service oriented with strong telephone, computer, and multi-tasking skills General knowledge of warehouse operations Must be able to operate a forklift and/or pallet jack Basic math and computer skills Ability to write legibly and communicate clearly with professionalism and courtesy Experience with inventory/inside sales and/or demonstrated success working with customers Work Environment Office and warehouse/fabrication environment Physical demands may include but are not limited to: High level of sitting, walking, standing, and/or climbing Stooping, bending, kneeling, and reaching Work outside/inside around machinery with moving parts and vehicles Exposure to all seasons of weather, as well as slippery and uneven surfaces Must be able to lift a minimum of 30lbs Travel None Exemption Status Non-exempt