NRG Energy Remote jobs - 21 jobs

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future! **Job Summary:** The Market Data Sr. Specialist is responsible for performing the day-to-day transactional activities associated with receipt, validation, and loading of all inbound and outbound utility EDI data files as well as supporting continuous improvement projects for the data management team. He / She is part of a team that is accountable for complete, and accurate processing of 1,000,000 transactions / month which drive the customer enrollments, billing, payment processing, and usage forecasting for 250,000 utility accounts and $6B in annual revenue. The successful candidate will contribute to strategic growth initiatives such as new product and service offerings, new market entries, non-standard contracts, external market changes, and operational platform updates. He / she is responsible for performing the ongoing monitoring of fit for purpose quality controls designed to ensure the integrity of all data exchanges between internal and external partners. The controls framework will be updated based on consultation with other members of leadership, subject matter experts, personal knowledge base and industry best practices. The candidate should have a variety of competencies including strong analytical and technical skills, knowledge of the Microsoft Suite of applications and the ability to collaborate in a team environment. **Essential Duties/Responsibilities:** + Ensure transaction exceptions (i.e. missing, incomplete, invalid) are identified and resolved timely + Drive escalation efforts as required with utilities and impacted internal / external partners + Maintain functional knowledge of utility EDI guidelines and internal systems and data flows to assist with root cause analysis, issue resolution and proactive change management + Adhere to Service Level Agreements (SLA's) for file processing and exception management activities + Manage all inbound and outbound electronic data transactions that flow through the internal data management middleware platform + Run and review reports to identify missing or incorrect utility data and work to resolve + Prepare recommendations for process improvements and participate in testing/implementation with both internal and external stakeholders + Collaborate with other internal teams, such as Sales, Customer Experience, Billing, and Finance, to resolve issues or discrepancies as needed **Working Conditions:** + Fully remote work segmentation + Some overtime required as special projects arise **Minimum Requirements:** + Bachelor's degree **Preferred Qualifications:** + 2 - 3 years of energy industry experience preferred + Demonstrates expertise in utilizing Microsoft PowerPoint, Visio, Word, Excel, and SQL preferred + Knowledge of flat files and EDI standards is a plus + Knowledge of managing FTP sites is a plus + Understanding of IT Development Life Cycle a plus **Additional Knowledge, Skills and Abilities:** + An effective communicator with excellent written, verbal and presentation skills + Flexibility and adaptability to work in a team environment + Ability to effectively multi-task and work in a pressure paced environment + Strong analytical and problem-solving skills **Physical Requirements:** + Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent.

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship-either now or in the future-should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.). This position is responsible for ensuring Eversource customers enjoy a top-tier customer experience. The Customer Resolution Specialist is responsible for the delivery of consistently extraordinary resolution and support for high touch customer care situations presented by Customer Service Representatives (CSRs) in our CT and NH Residential and Business contact centers. This is a Union position. When customers have questions or suggestions about our company beyond our Customer Service Representatives' expertise, the team turns to Resolution Specialists for support. Resolution Specialists provide specific information and apply de-escalating tactics to care for our customers' accounts, program, service, process and procedural questions and concerns. Qualified candidates for this position must have an appetite for excellence and the ability to build relationships over the phone using outstanding communication and problem-solving skills. These individuals comply with Company and regulatory policies and procedures, while going above and beyond for our customers in a 24/7 Contact Center setting. Additionally, a qualified candidate must be quality-focused, and an effective team player motivated to diagnose and resolve elevated customer situations, serving as an effective endpoint for resolution. Essential Functions: * Delivers high quality service to Eversource customers, ensuring that every customer is delighted during every interaction while positively contributing to an environment that fosters teamwork and accountability. * Delivers consistent extraordinary resolution and support for high-touch customer care situations presented by Customer Service Representatives (CSRs) in our CT and NH Residential and Business contact centers. * Handles escalated calls from customers, often involving complex and challenging situations, and resolves them to the customer's satisfaction, while adhering to all company and regulatory policies and procedures. * Answers internal and external customer requests, inquiries, and complaints regarding service, billing and accounting matters for Residential and Business customers across our Eversource service territory using our various Customer Information Systems designed to support customer inquiries. Performs outbound calling as required. * Conducts frequent follow up throughout the issue resolution process. Analyzes causes of complaints and resolves customer dissatisfaction. * Provides direction and guidance to lead customers to self-service tools and other reference information available. * Initiates service on new accounts, reconnections and disconnections, and transfer of billing responsibility. Explains billing methods, rate schedules, amounts of bills, status of accounts and other related procedures. Explains restructuring billing and customer options. Analyzes and investigates discrepancies in customer accounts. Explains customer payment options. * Reviews customer records, billing and error reports and returned bills; investigates errors and invalid meter reading and billing conditions and makes correcting entries as required. * Works collaboratively with Leadership to analyze escalation trends, contribute input towards root cause analysis to improve customer First Contact Resolution and Satisfaction. * Achieves and exceeds all individual and department key performance targets * Complies with regulations, Company policies and constantly looks for ways to improve business practices and policies to enhance customer satisfaction and loyalty. Participates in departmental efforts and projects, share recommendations for policy and procedural changes that drive continuous improvement and increase customer satisfaction. * Exercises sound judgment and engages in input that drives our Company towards our vision. * Works various schedules in a 24x7 contact center environment, as business needs dictate. Participates in mandatory overtime, including holidays and weekends, as needed. This may also include on call standby duty. Technical Knowledge/Skill/Education/Licenses/Certifications: Technical Knowledge/Skill: * Thorough knowledge of Call Center applications to include C2/CACS, along with other applications that support the delivery of uncompromised customer care to the Eversource customer base. * Understanding of IVR prompts, self-service options and the Eversource Website are key. * Well versed with Residential, Business and Credit Customer Service policies and procedures. * Microsoft Office proficiency, including Word, Excel, PowerPoint, and Outlook is necessary. * Requires advanced verbal, written, interpersonal, and negotiating skills. * Have a passion for providing world-class customer service * Be extraordinarily upbeat and professional in every interaction they have with their internal and external customers, leadership and peers. * Be enthusiastic about the job, have a positive mindset and insists on making the most of any situation. * Enjoy working in an environment of consistent innovation and change that moves at a progressive pace * Be a self-driven member of the team, who is not afraid to work hard to excel in everything they do. * Enjoy tackling challenges of all kinds and developing innovative solutions to address customer care scenarios * Be motivated, reliable, and persistent in order to achieve top notch customer satisfaction. * Have strong ethics and integrity and be accountable for their actions. * Have a strong desire for personal and professional growth; constantly setting and achieving personal goals and challenges. * Option to participate in a performance-based Work from Home program. Education: * A High School Diploma is required. The ability to speak multiple languages is a plus. Experience: * Minimum of six (6) years in a contact center environment. One (1) year of prior experience in the Eversource Customer Service Center is required. Licenses & Certifications: * None Working Conditions: * Must be available to work emergency restoration assignment as required. * Must be available to travel between MA/CT/NH as necessary. Salary Range: $72,090 - $80,100 annually. Competencies: Build trusting relationships Manage and develop people Foster teamwork and cross-functional collaboration Lead change Communicate strategic vision Create an engaged workforce Focus on the customer Take ownership & accountability Build trusting relationships Worker Type: Regular Number of Openings: 1 Emergency Response: Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. EEO Statement: Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status. VEVRRA Federal Contractor

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future! NRG At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information regarding NRG is available at ************ Location: Houston, TX Internship Length: 10 weeks | Hours: 40 hours/week Summer Internship Program Our 10-week program is designed to increase future employment potential for prospects while providing a valuable resource for the business. This Summer Internship will appeal to proactive and self-motivated college juniors/seniors with a genuine desire to learn about the energy business and industry. During the internship, candidates will work on real projects and have real responsibilities. NRG aims to help candidates build strengths, gain skills that can be transferred to any workplace, and stand out from the crowd. Ideal Candidate We're looking for a proactive, creative thinker who loves social media and understands how to engage audiences through compelling content. You should be knowledgeable about trends, passionate about storytelling, and ready to bring fresh ideas to the table. If you thrive in a fast-paced environment and want to learn how brands build relationships through social platforms, this role is for you. As a Social Media Intern, you'll work on projects to shape how NRG connects with customers online. You'll ideate content and formats, develop platform strategies, and analyze engagement for decision-making, all while helping us grow brand awareness and develop community. You'll gain industry knowledge, exposure to strategy, and real-life examples of analytics and creative development in action as part of a collaborative, experienced team of marketing professionals. Social Media Intern Responsibilities: * Content Ideation: Suggest themes, trends, and creative ways to bring our brand to life across Instagram, Facebook, X and more. * Audience Strategy: Assist in tailoring content for different audience segments to maximize engagement. * Trend Adaptation: Proactively identify trending formats and propose creative ways to adapt them for NRG's brand. * Calendar Building: Assist in planning and scheduling posts for maximum impact and consistency. * Community Engagement: Assist with monitoring customer comments and direct messages, including tracking, responding and escalating when needed. * Social Listening: Set up listening dashboards within Sprinklr to spot trends, track competitor activity, and determine audience sentiment to inform proactive content decisions. * Analytics & Reporting: Support weekly dashboards and provide insights about engagement and reach that can impact content creation decision-making. Required Skills * Strong knowledge of major platforms (Instagram reels and stories, YouTube Shorts, TikTok, LinkedIn, X). * Strong creative thinking and ability to generate fresh, platform-specific ideas. * Excellent communication skills with a willingness to pitch ideas and collaborate. * Strong organizational skills for managing calendars and deadlines. * Familiarity with engagement metrics (reach, click-through rate, audience growth). Preferred Qualifications * Rising college senior pursuing Marketing, Communications, Business, Public Relations, Journalism, or related field. * Experience with social scheduling tools (Sprout, Hootsuite, Sprinklr) and Meta Business Suite. * Experience creating or planning short-form video content for Instagram or TikTok. * Experience with planning and ideating social media content for a brand and/or portfolio showcasing social strategy, posts or short-form videos. NRG Interns need to be able to demonstrate the following behaviors: * Build and maintain effective working relationships; Communicate/collaborate effectively * Have a positive impact through self-awareness and social skills * Deliver excellent customer service * Take initiative and set high standards for self * Look at the bigger picture and recognize the impact of your actions * Learn from experience to perform in new or changing situations * Focus energy on what will make a difference and deliver exceptionally Minimum Qualifications * Degree discipline: Business / Marketing / Communications / Public Relations / Journalism or related degree * Must have completed third year of college with a 3.0 GPA or higher * Must be eligible to work in the United States without sponsorship * NRG and its subsidiaries are an Equal Opportunity Employer - EOE AA M/F/Vet/Disability Working Conditions * Open office environment * Primary Location of Employment: Houston, TX * Based on placement and location, the schedule of your work week will be a hybrid work schedule: a combination of remote work and in-office per team needs NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent. Nearest Major Market: Houston

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future! Summary: NRG is seeking a Financial Analyst on the Product Development team who is passionate about identifying what customers truly need and want, possesses the creativity to turn those customer needs into a new product or service idea, and is analytical, organized, structured, detail-oriented, curious, and proactive. This person will figure out what needs to get done to turn the ideas into reality, provide analytical insight to justify the product's business case, and be fiercely driven to see those ideas through. The ideal candidate will easily fit into a fast-paced, dynamic, creative team driven to accelerate the future of retail electricity. The Product Development team is at the core of this company's growth and provides a great environment to develop a cross-functional skillset unparalleled in other functional groups. Essential Duties/Responsibilities: * Develop a deep understanding of the market landscape, uncover and size areas of opportunity, and drive products from idea to concept before they're handed off to be executed. * Analyze portfolio performance to identify trends, drivers, risks, and opportunities for growth. * Develop and maintain an integrated view of all major performance metrics across our active product portfolio * Conduct research and generate insights, use cases, and industry analyses to address potential future opportunities. * Leverage AI-powered tools and analytics platforms to connect data points, generate deeper insights, and automate routine analysis where possible * Support forecasting, scenario modeling, and strategic business reviews by utilizing advanced analytics techniques * Provide in-depth analysis with interpretive thinking to define problems, develop innovative solutions, and influence strategic product portfolio decisions. * Identify and communicate risk and impacts of proposed solutions, along with risk mitigation options, considering the business implications of the application of the product concept. * Provide support on requested tasks, organize tasks, communicate, and proactively report performance and develop next steps. Working Conditions: * Open office environment with frequent collaboration within and across teams. * Hybrid work environment with 4 days per week in the office and 1 day remote. * No overtime required. * No travel required. Minimum Requirements: * Bachelor's degree in Business, Finance, Economics, Data Analytics or a related field * 1-2 years of experience in business analytics, product management or finance experience, preferable in the consumer-facing products, sales or financial services industry * Proficiency in Excel, SQL, and BI tools (e.g., Tableau, Power BI); AI modeling tools are a plus Preferred Qualifications: * Proven ability to generate ideas and propose data-driven solutions that drive business improvements. * Highly detail-oriented with strong organizational skills and a commitment to accuracy. * Excellent communication skills, with the ability to translate complex data findings into clear business narratives and strategic recommendations. * Comfortable working in a fast-paced environment with high levels of ambiguity; adaptable and flexible in approach. * Proven ability to generate ideas and propose data-driven solutions that drive business improvements. Additional Knowledge, Skills, and Abilities: * Ability to think creatively, discover new perspectives or ways to present products, and problem-solve. * Excellent oral and written communication skills, including the ability to communicate ideas in email, PowerPoint, and Excel. Communicates proactively and follows up as needed. * Detail-oriented and able to produce accurate work products under rapidly changing priorities. * Ability to work independently, manage multiple projects simultaneously, and drive projects forward. * Superior organizational skills and the ability to deliver quality results in a timely and consistent. * Self-starter and self-driven, driven for results with a get-things-done attitude. * Ability to highlight issues early and proactively, involving the right stakeholders, and highlight a point of view on a resolution. * Desire to build products from scratch that do not currently exist in the market. * Ability to work collaboratively within a team. * Ability to establish relationships across the organization to learn how everything works and to get things done. Physical Requirements: * Majority of work is performed on a computer in a seated position. If you reside in or intend to work remotely from California, Colorado, Connecticut, Hawaii, Illinois, Minnesota, Nevada, New York, Ohio, Washington D.C., Washington State or another state or locality with a pay transparency law, you may contact *************** for compensation information related to this position and other information as required by applicable law. Please include the job title in your request. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent. Nearest Major Market: Houston

Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier-helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company. We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society. More information is available at ************ Connect with NRG on Facebook, Instagram, LinkedIn and X. The Inside Sales Agent is a key member of the NRG/DEB Texas/East Mid-Market Business Sales team and is primarily responsible for delivering a personalized energy sales service to NRG/DEB TX/East mid-market business customers under the direction of the Call Center Manager, the Inside Sales Representative is responsible for selling via the telephone. This position is responsible for outbound/inbound phone work for the purpose of: prospecting, qualifying, and closing new commercial (business) accounts, completing renewals on existing customer accounts, correcting rejections and/or retaining cancelled customers in order to meet revenue goals set by the company. Essential Duties/Responsibilities: - Achieve minimum expectations on sales revenue and conversion targets from campaign lists, by selling competitive power (electric)/and gas where applicable via outbound and inbound phone activity - Field inbound calls and maintain minimum outbound dial expectations on outbound commercial sales calls to enroll, follow-up, renew or extend existing and new customer's energy plans with NRG and Direct Energy within various account platforms. Retain sales from existing customers that may have been rejected and/or cancelled, and make outbound prospecting commercial sales calls to former and prospective customers - Sales process includes driving sales using appropriate tools such as internal CRM's and any new platforms/software. Obtaining needed usage information, preparing offers, negotiating and closing of deals within an acceptable time frame. Obtaining authorization on contracts and any other required documentation - Must have excellent product and customer knowledge by territory to educate customers on pricing and application of competitive advantages to meet or exceed customer needs - Act as liaison between customer and other departments/counterparts when needed for resolutions - Satisfy acceptable adherence to schedule and attendance policy - Assists in related initiatives to improve customer experience across the business - Other projects and campaigns as needed Working Conditions: - Work from home environment - Some overtime required as special projects arise. - Minimal travel if any. Minimum Requirements: - Minimum high school diploma or GED required Preferred Qualifications: - Bachelor's or Associates degree preferred - 3 - 5 years account management, inside sales, and/or direct customer sales experience Additional Knowledge, Skills and Abilities: - Technologically adept and quickly able to learn new platforms, software, and processes - Ability to relate to others, verbally interact and build working relationships over the phone/computer Physical Requirements: - Occasionally requires lifting as appropriate to perform duties and responsibilities - Sitting for extended periods of time - Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be found at *************************************************************************** Official description on file with Talent.

Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier-helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company. We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society. More information is available at ************ Connect with NRG on Facebook, Instagram, LinkedIn and X. Summary: Sr. SAP Developer with strong technical knowledge, responsible for developing, designing, maintaining, and enhancing SAP applications in SAP CRM & SAP IS-U modules to support front-office and back-office processes for the utility industry. Specifically: Hands on development experience in SAP CRM (Customer Interaction Center, Sales, and Service processes), and SAP ISU/CCS. Expertise in UI5 Development, OData Services, SOAP & REST web services, middleware monitoring and troubleshooting. Knowledge of customer service, account maintenance, correspondence, device management, customer inquiry, and intercompany data exchange (IDE/IDEX). Familiarity with electricity utilities, retail industry, and meter-to-cash processes preferred. Essential Duties & Responsibilities: * Design, enhance, maintain, and support retail-based utility SAP CRM and SAP ISU applications. * In-depth working experience as techno-functional analyst with exposure in deregulated or regulated electricity markets. * SAPUI5 Development, OData development, debugging, and troubleshooting. * Web service development including SOAP XML based and REST based. * HANA related development - modeling, SQL script, AMDPs, and CDS views. * CRM middleware - monitoring and troubleshooting BDOC failures for master data and transaction data. * Functional knowledge across all areas of SAP ISU, SAP CRM, and SAP SD. * Ability to work and lead project or application development team. * Develop and maintain processes, applications, standard application programs providing business functions, such as online screens, batch reports, creation of applications interface files, and basic web knowledge. * Assist with SAP CRM/ISU/CCS day-to-day production support issues and related system issues that arise in the daily operations of the system. * Firsthand experience with RICEF, and Workflow development. * Support the development and execution of enterprise test scripts. * Investigate problems reported by end-users to the Help Desk, resolve production incidents, and handle on-call pager if required. * Provide subject matter expertise to the operations groups to assist with problem-solving and serve as a resource for training development. * Interface with operations team and business teams to realize requirements, existing business processes, resolve issues, and determine cost estimates. Nice To Have: * Familiarity with Texas (ERCOT), or Canada Alberta Regulated/ Deregulated market, Northeast Market Transactions. * Experience working in a waterfall and Agile framework - SCRUM, KANBAN * Knowledge and experience in SAP S/4, Fiori apps and SAP BTP Education: * Bachelor's degree in an accredited four-year college in computer science, software engineering or university or equivalent work experience. Experience: * A minimum of 8+ years of SAP configuration, design, development, testing experience required. Special Skills: * SAP development, configuration and testing experience. * Process-oriented, analytical, and quality-focused thinking is essential. The individual will need to identify logical, rational approaches to business solutions. * Capability to prepare presentation designs or solutions. * Experience working with end users to translate their business problems into system requirements. * Lead or coordinate a small, defined portion of a project or work process. * Configuration, testing, maintenance, enhancements, or support activities. * Evaluate user change requests and obtain approval for modifications. * Lead project planning sessions with team members to analyze business and technical requirements. * Conduct unit testing to ensure applications meet specifications. * Work within a system-related or operations-related front office environment. * This job description reflects management's assignment of essential functions and does not restrict other tasks that may be assigned. * Flexibility, dedication, and teamwork are necessary. * Strong organizational skills. * Excellent verbal and written communication skills are required for cross-functional support and interaction. Physical Requirements: * Capability to participate in meetings remotely or in person, and address application issues as they arise. Working Conditions: * Hybrid - Monday -Thursday required. * Open office environment with activities on Unix-connected PC and client/server applications. * Telephone consultation & support with clients required. * Standard business hours, plus rotation of on-call support requiring 24-hour availability some nights and weekends. * Willingness to work outside normal hours for critical issues and project milestones. * Ability to work remotely from a safe location during climatic events, disasters, and pandemics. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be found at ************************************************************************ Official description on file with Talent. Nearest Major Market: Houston

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future! Position Summary The Manager of AI Transformation will lead the strategic deployment of AI technologies across call center operations to enhance both customer and agent experiences. This role is responsible for identifying, implementing, and optimizing AI-driven solutions that improve containment, deflection, and operational efficiency. This role will be instrumental in enhancing both the customer and agent experience, while driving measurable improvements in containment, deflection, and operational efficiency. The ideal candidate will bring a demonstrable history of driving operational efficiency and transformation through partnering with internal and external Technology teams and solutions, with a proven ability to lead cross-functional teams and deliver impactful outcomes and measurable results through data-driven decision-making. Key Responsibilities AI Strategy & Execution * Develop and execute a roadmap for AI transformation in call center environments, aligned with enterprise goals. * Identify opportunities for AI-driven automation, virtual agents, predictive analytics, and intelligent routing, etc. * Identify and implement AI use cases that enhance the customer journey and empower agents with real-time tools and insights. * Partner with IT, operations, and vendor teams to implement scalable AI solutions. * Continuously monitor and refine AI interactions to ensure high-quality, human-centric experiences. * Drive end-to-end transformation initiatives, from ideation through execution, using structured methodologies (e.g., Lean, Agile, Prosci). * Communicate effectively with stakeholders at all levels to build alignment and support. * Demonstrate the ability to adapt, embrace change, challenge the status quo, and ultimately remain flexible. * Team Leadership * Lead a small, high-performing team of analysts and specialists responsible for identifying, designing, testing, deploying, and measuring AI solutions that transform our contact center. * Drive a high-performance culture by encouraging … and empowering the team for success. * Foster a collaborative and inclusive team culture that embodies NRG's values: Do What's Right; Win Together; Wow Them; Stay Curious Be Direct; Bring Passion. * Must lead with a mindset of proactiveness, curiosity, innovation, collaboration, and continuous improvement. * Create a culture of continuous learning and development, where team members are encouraged to grow and challenge themselves. * Hold accountable, provide mentorship, performance management, and professional development for team members. * Empowers the team to develop customer-centric strategies and initiatives that contribute to broader organizational goals. * Normalize challenges as an opportunity for development and collaboration. * Translate challenges or conflicting perspectives into clear priorities into actional steps for the team. * Manage conflict constructively, facilitating resolution and maintaining team cohesion. * Lead with emotional intelligence-demonstrate empathy, active listening, and adaptability to support team members through change and growth. * Change Management & Adoption * Develop and execute structured change management methodologies to ensure successful adoption of AI tools across the organization. * Engage stakeholders across business units to drive alignment and readiness. * Develop training and communication plans to support transformation efforts. * Performance Measurement & Optimization * Define and track KPIs to measure the impact of AI initiatives on customer satisfaction, agent productivity, containment, deflection, retention, and cost savings. * Conduct post-implementation reviews and continuous optimization based on data insights. * Provide regular reporting and insights to senior leadership. Qualifications * Bachelor's degree in Business, Computer Science, Engineering, or related field (Master's preferred). * 7+ years supporting call center operations, with at least 3 years in technology transformation roles. * Demonstrated success in leading AI/automation projects in a customer service environment. * Strong understanding of contact center platforms (e.g., Genesys, NICE, Five9) and AI tools (e.g., chatbots, NLP, machine learning). * Expertise in change management methodologies (e.g., Prosci, ADKAR). * Proven ability to manage cross-functional initiatives and influence at all levels. * Excellent leadership, analytical, communication, and stakeholder management skills. * Data-driven mindset with experience in KPI development and performance tracking. * Experience with sponsoring initiatives delivered in agile fashion include leading and coaching product owners * Experience facilitating vendor and partner evaluations, (ex: Request for Information/Proposal (RFI/RFP)) Preferred Skills * Experience with cloud-based contact center solutions and AI platforms (e.g., Nice, Genesys, Azure AI, Google Dialogflow, Amazon Lex). * Familiarity with customer journey mapping and voice of the customer (VoC) programs. * Familiarity with data visualization and reporting tools (e.g., Power BI, Tableau). * Agile project management certification or experience. * Certification in Lean Six Sigma, PMP, or Change Management is a plus. If you reside in or intend to work remotely from California, Colorado, Connecticut, Hawaii, Illinois, Minnesota, Nevada, New York, Ohio, Washington D.C., Washington State or another state or locality with a pay transparency law, you may contact *************** for compensation information related to this position and other information as required by applicable law. Please include the job title in your request. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent. Nearest Major Market: Houston

Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier-helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company. We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society. More information is available at ************ Connect with NRG on Facebook, Instagram, LinkedIn and X. **Job Summary:** This position is responsible for the retention of selected high value Business segment customers, acting as the 1:1 "face" of NRG brands consulting on all customer electricity needs. The individual in this role must possess analytical skills, be highly knowledgeable in the front and back office CCS system and have a high degree of knowledge of current electricity products. This person must also be proficient in high bill resolution as well as energy efficiency and conservation principles. Professionalism is paramount as Business Consultants are expected to provide a superior customer care experience in daily face-to-face interaction with NRG Business customers and prospects. **Essential Duties/Responsibilities:** + Consultant will be assigned to specific Business accounts (approximately 200 - 500) to act as the liaison between the customer and NRG. + Consultant will be judged on his/her ability to meet or exceed targets for business sales, customer attrition and customer satisfaction. + The Consultant will represent a single resource to their customers for anything they might need from NRG. This will personalize our relationship with our top customers while simplifying the service model. + Consultant will initiate and lead customer site visits to top-value Business customers to ensure: + Customer is comfortable in their understanding of how they are billed; usage and demand; TDSP charges and other billing determinates. + Customer understands the product they are on and how it functions. + Educate the customer on energy efficiency and steps they can take to lower usage and peak demand that will positively impact their business. + Evaluate customer products coordinate rate changes to save the accounts as needed + Consultants will be equipped with a notebook PC laptop that allows them to connect to CCS. This will allow them to make updates/changes and provide on-site solutions to the customer upon request. + Communicate new products, programs, services to customers. + Consultant will provide accurate and timely updates to the BCCD database to document all customer contacts including but not limited to site visits, emails and phone conversations. + Act as a "Move Manager" for brand new high-value customers just joining NRG, who require special assistance in setting up their new location/account. + Perform Energy Audits of Business customer sites to assist the customer by identifying areas of energy inefficiency and areas for improvements. Have full knowledge and understanding of Audit requirements including check list of data to validate and calculations needed to provide feedback to the customer. + Research customer businesses before contacting to become familiar with the kind of business they operate and their history with NRG brands. This could include web research, CCS, Contact Log, etc. + Provide feedback to Segment Marketing on significant customer interactions. Be the venue for much needed customer learning on issues such as: + Products customers are most interested in + Needs they feel are not currently being met + What they do/do not like about NRG brands + How we can better serve them + How they perceive our competitors, etc. **Working Conditions:** + Flexibility with work schedule. + Frequency of customer visits: + Retention customers: minimum of once per quarter unless customer requests more frequent visits. If customer transfers to a term product, the visits likely will be bi-annually. + Business development: Consistent in field prospecting to be achieve or exceed acquisition targets. + Frequent in and out of market travel to attend business expos or events. + Some overtime may be required as special projects arise. **Minimum Requirements:** + 3+ years of customer service experience required, prior supervisory experience a plus. Experience in customer relationship management (account management) with business customers and business to business sales is required. Commensurate level of relevant experience will be considered in combination with the educational requirement. + High School diploma or equivalency required. Bachelor's degree from an accredited four-year college or university is preferred. **Preferred Qualifications:** + Business Development Experience, specifically in electricity markets + Account Management/Business Relationship Management **Additional Knowledge, Skills and Abilities:** + Must be able to successfully complete and fully grasp company provided training + Must be confident and knowledgeable in all Small Business products and services, TDSP charges and billing components. + Strong presentation skills and interpersonal skills. + Strong organizational and time management skills. Ability to schedule and arrive to appointments on time. + Ability to remain calm and respond quickly to surprising/difficult questions. + Advanced knowledge of kW vs. kWh, TDSP charges, and the difference between a kW product and a wires pass through product. + Consultative orientation + Committed to increasing their high bill skills and knowledge base and to providing a positive experience with NRG brands. + Interest in moving into a Marketing role a plus. + Dependable transportation, valid Texas Driver's License, and personal liability insurance. A review of the driving record will be required prior to hiring. + Emulate our Business positioning: smart choices; your partner in energy management; respect for your time; bringing innovative solutions to you, Customer First, etc. **Physical Requirements:** + Occasionally requires lifting as appropriate to perform duties and responsibilities. + Occasional exposure to high temperatures while conducting customer visits and prospecting always keeping safety in mind and fully prepared for weather conditions. The base salary range for this position is: $48,320 - $79,728* *The base salary range above represents the low and high end of the salary range for this position. Actual salaries will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be found at *************************************************************************** Official description on file with Talent.

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future! General Summary of Position: We are seeking a creative and strategic Senior Social Media Manager to lead NRG Energy's corporate social media efforts. This role will develop and manage a cohesive and impactful social media strategy, creating engaging content across platforms (LinkedIn, X, Facebook, Instagram and YouTube) that aligns with our business strategy and priorities. The senior manager will also be responsible for community management, governance and tracking performance metrics. Reporting to the Senior Director of Communications, the position collaborates with teams across NRG in communications, marketing, philanthropy, sustainability, and others to drive audience engagement and establish a strong digital presence. Specific Duties & Responsibilities: * Develop, manage, and execute corporate social media strategy * Serve as primary liaison between corporate stakeholders and NRG's social audience, ensuring consistent messaging, timely updates on events and promotions, and alignment across social channels * In partnership with other NRG teams, create content by proactively story-mining across the enterprise * Manage content calendar for all social activations on corporate channels * Collaborate with creative team and corporate stakeholders to produce assets or copy * Notify leadership and monitor any breaking, crisis, or urgent need-to-know industry or company news * Continuously measure and optimize analytics while establishing benchmarks and recommending future strategies or tactics * Address community management including customer questions or comments as needed * Develop social media guidelines and engagement tactics for employees Minimum Requirements: * Bachelor's degree in marketing, communications, English, or similar field, or 7 years of relevant experience * Preferably 5-7 years of experience with social media strategy and planning, content development and production Additional Knowledge, Skills, and Abilities: * Ability to work cross-functionally and independently in a fast-paced environment * Proven track record of success in developing social media programs for premium brands, and management of social media communities, with responsibilities in day-to-day management, growth strategies, measurement, engagement campaigns and content strategy * Knowledge of the latest trends in social media marketing, sharing insights with the team and serving as an expert advisor within the organization * Experience in managing and measuring a variety of ongoing events or campaign-specific social demand generation programs * Energy industry experience preferred but not required * Exceptional copywriting and communication skills * Strong program management skills with high attention to detail * Broad business understanding, strong analytical abilities, and critical, creative thinker * Collaborative and team-oriented * Driven, motivated, positive, enthusiastic, and energetic Physical Requirements: * Regularly required to stand and/or sit for extended periods of time * Regularly required to use a computer to communicate via online channels * Minimal domestic travel is required - approximately 20% * Evening and weekend work may be required as job duties demand Working Conditions: * Open Office Environment - Primary Work Location in Houston, TX * Hybrid work schedule, 4 days in office, 1 day remote work * Reports to the Corporate Communications function NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent. Nearest Major Market: Houston

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future! **Summer Internship Program** Our 10-week program is designed to increase future employment potential for prospects while providing a valuable resource to the business. This Summer Internship will appeal to proactive and self-motivated college juniors/seniors with a genuine desire to learn about the energy business and industry. During the internship, candidates will work on real projects and have real responsibilities. NRG aims to help candidates build strengths, gain skills that can be transferred to any workplace, and stand out from the crowd. **Ideal Candidate** This Intern role within the organization is a **Portfolio Management Intern** based in Houston, TX. NRG is looking for self-driven, high-caliber individuals who can grasp complex commercial issues and harness information to deliver solutions. In return, NRG will provide the support, guidance, and opportunities to help our ideal candidate be successful. As the emerging talent and a valuable future asset, NRG seeks to help candidates make significant impact, inspire people, and provide exceptional customer service. **Portfolio Management Intern Responsibilities include:** + Assist in pricing and product optimization projects + Be involved in a variety of strategic initiatives including process improvement, product development and/or sales analytics + Assist with the financial budget/forecast process + Building Excel and VBA based tools and models to promote safe and transparent automation + Utilize SQL and Databricks to extract, transform, and analyze large datasets to support pricing, forecasting, and portfolio insights + Knowledge sharing **NRG Interns need to be able to demonstrate the following behaviors:** + Build and maintain effective working relationships; Communicate/collaborate effectively + Have a positive impact through self-awareness and social skills + Deliver excellent customer service + Take initiative and set high standards for self + Look at the bigger picture and recognize the impact of your actions + Learn from experience to perform in new or changing situations + Focus energy on what will make a difference and deliver exceptionally + Analytical and problem-solving skills with aptitude for programming and automation. **Minimum Qualifications** + Degree discipline: Business / Finance / Sales + Must have completed second year of college with a 3.0 GPA or higher + Must be eligible to work in the United States without sponsorship + NRG and its subsidiaries are an Equal Opportunity Employer - EOE AA M/F/Vet/Disability **Working Conditions** + Open office environment + Primary Location of Employment: Houston, TX + Based on placement, location, the schedule of your work week will be a hybrid work schedule: a combination of remote work and in-office per team needs NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent.

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future! Summer Internship Program Our 10-week program is designed to increase future employment potential for prospects while providing a valuable resource to the business. This Summer Internship will appeal to proactive and self-motivated college juniors/seniors with a genuine desire to learn about the energy business and industry. During the internship, candidates will work on real projects and have real responsibilities. NRG aims to help candidates build strengths, gain skills that can be transferred to any workplace, and stand out from the crowd. Ideal Candidate This Intern role within the organization is a Portfolio Management Intern based in Houston, TX. NRG is looking for self-driven, high-caliber individuals who can grasp complex commercial issues and harness information to deliver solutions. In return, NRG will provide the support, guidance, and opportunities to help our ideal candidate be successful. As the emerging talent and a valuable future asset, NRG seeks to help candidates make significant impact, inspire people, and provide exceptional customer service. Portfolio Management Intern Responsibilities include: * Assist in pricing and product optimization projects * Be involved in a variety of strategic initiatives including process improvement, product development and/or sales analytics * Assist with the financial budget/forecast process * Building Excel and VBA based tools and models to promote safe and transparent automation * Utilize SQL and Databricks to extract, transform, and analyze large datasets to support pricing, forecasting, and portfolio insights * Knowledge sharing NRG Interns need to be able to demonstrate the following behaviors: * Build and maintain effective working relationships; Communicate/collaborate effectively * Have a positive impact through self-awareness and social skills * Deliver excellent customer service * Take initiative and set high standards for self * Look at the bigger picture and recognize the impact of your actions * Learn from experience to perform in new or changing situations * Focus energy on what will make a difference and deliver exceptionally * Analytical and problem-solving skills with aptitude for programming and automation. Minimum Qualifications * Degree discipline: Business / Finance / Sales * Must have completed second year of college with a 3.0 GPA or higher * Must be eligible to work in the United States without sponsorship * NRG and its subsidiaries are an Equal Opportunity Employer - EOE AA M/F/Vet/Disability Working Conditions * Open office environment * Primary Location of Employment: Houston, TX * Based on placement, location, the schedule of your work week will be a hybrid work schedule: a combination of remote work and in-office per team needs NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent. Nearest Major Market: Houston

Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier-helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company. We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society. More information is available at ************ Connect with NRG on Facebook, Instagram, LinkedIn and X. **Job Summary:** The Sales Process & Technology teams are responsible for the maintenance, design, and implementation of process improvement as well as technology projects across multiple acquisition sales channels and sales operations teams. They work closely with sales leadership teams, sales partners, internal stakeholders, and third-party vendors to drive best-in-class experiences. The Sales Process & Technology Manager works with key stakeholders to understand their needs, identify best practices, and implement innovative solutions to improve the end-to-end process & technology. They leverage their process & technology expertise to maximize quality sales volume, enhance customer & agent experience, and minimize operational costs. Additionally, this role supervises Supervisor, Analyst I, Analyst II and/or Analyst III personnel in execution of their responsibilities. This position supports both Texas USA and Alberta CA markets for NRG. **Essential Duties/Responsibilities:** + Document processes, including flow maps, to level set & understand how sales are processed successfully and unsuccessfully. + Collaborate with other analysts, technology teams, quality assurance, compliance, regulatory, legal, and business users. + Support end-to-end testing, regression testing and training development for project implementation. + Be subject matter expert on the applications and process for channels & teams supported, including external systems. + Manage small to extra large process improvement efforts including business requirements, solution design & delivery, testing, launch and warranty phases. Maintain project timeframes, objectives, and communications. Utilize best practices for sales to new and existing customers. + Identify and track metrics to measure progress of process improvement efforts as well as sales process & technology performance. + Present findings and recommendations to stakeholders. Tell the story on gaps to need / expectation as well as our success in closing those gaps. + Develop an implementation plan that includes a detailed timeline with milestones, key tasks/activities, and responsibilities of stakeholders/resources. + Design and execute experiments to troubleshoot and test potential solutions. + Manage launching of new vendors, technology, products, and processes for channels supported. + Provide day-to-day analytical and technical support for channels supported. + Develop team members through identifying area of opportunity, creating training plans/goals, and managing performance outcomes. + Evaluate business processes to identify continuous improvement opportunities through redesign, workflow, automation, and elimination of non-value-added work. + Use root cause analysis to identify innovative solutions to exceptions, errors, and process gaps. + Contribute to the creation of process improvement roadmaps for channels supported. + Perform other related duties as assigned. **Working Conditions:** + Hybrid work environment, in office Mon-Thurs + Some overtime required as special projects arise + Travel up to 10% **Minimum Requirements:** + Bachelor's degree **Preferred Qualifications:** + Bachelor's degree in business, economics, or a related field + Expert in Visio and Excel + Proficient in PowerPoint and Word + SQL query writing proficiency + Experience with SAP and/or Salesforce + Process improvement skills such as Lean / Six Sigma + 5+ years experience working with or within a Retail Electricity Provider **Additional Knowledge, Skills and Abilities:** + Experience guiding vendors and IT teams to provide the needed process & technology + Creative problem solver dealing with time & resource constraints in a dynamic environment + Strong interpersonal, verbal & written communications, and presentation skills + Ability to interview other subject matter experts, technical teams and end users to understand process/system + Experience challenging the status quo + Self-directed & self-motivated with ability to handle several concurrent assignments effectively + Ability to work independently and with teams + Experience with relational database design + Experience working on process improvement projects / technology integration projects + Strong leadership and coaching skills to lead high performing analysts **Physical Requirements:** + This role typically spends time sitting and working with computer + Occasionally requires lifting as appropriate to perform duties and responsibilities If you reside in or intend to work remotely from California, Colorado, Connecticut, Hawaii, Illinois, Minnesota, Nevada, New York, Ohio, Washington D.C., Washington State or another state or locality with a pay transparency law, you may contact *************** for compensation information related to this position and other information as required by applicable law. Please include the job title in your request. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent.

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future! **Summary:** NRG is seeking a Financial Analyst on the Product Development team who is passionate about identifying what customers truly need and want, possesses the creativity to turn those customer needs into a new product or service idea, and is analytical, organized, structured, detail-oriented, curious, and proactive. This person will figure out what needs to get done to turn the ideas into reality, provide analytical insight to justify the product's business case, and be fiercely driven to see those ideas through. The ideal candidate will easily fit into a fast-paced, dynamic, creative team driven to accelerate the future of retail electricity. The Product Development team is at the core of this company's growth and provides a great environment to develop a cross-functional skillset unparalleled in other functional groups. **Essential Duties/Responsibilities:** + Develop a deep understanding of the market landscape, uncover and size areas of opportunity, and drive products from idea to concept before they're handed off to be executed. + Analyze portfolio performance to identify trends, drivers, risks, and opportunities for growth. + Develop and maintain an integrated view of all major performance metrics across our active product portfolio + Conduct research and generate insights, use cases, and industry analyses to address potential future opportunities. + Leverage AI-powered tools and analytics platforms to connect data points, generate deeper insights, and automate routine analysis where possible + Support forecasting, scenario modeling, and strategic business reviews by utilizing advanced analytics techniques + Provide in-depth analysis with interpretive thinking to define problems, develop innovative solutions, and influence strategic product portfolio decisions. + Identify and communicate risk and impacts of proposed solutions, along with risk mitigation options, considering the business implications of the application of the product concept. + Provide support on requested tasks, organize tasks, communicate, and proactively report performance and develop next steps. **Working Conditions:** + Open office environment with frequent collaboration within and across teams. + Hybrid work environment with 4 days per week in the office and 1 day remote. + No overtime required. + No travel required. **Minimum Requirements:** + Bachelor's degree in Business, Finance, Economics, Data Analytics or a related field + 1-2 years of experience in business analytics, product management or finance experience, preferable in the consumer-facing products, sales or financial services industry + Proficiency in Excel, SQL, and BI tools (e.g., Tableau, Power BI); AI modeling tools are a plus **Preferred Qualifications:** + Proven ability to generate ideas and propose data-driven solutions that drive business improvements. + Highly detail-oriented with strong organizational skills and a commitment to accuracy. + Excellent communication skills, with the ability to translate complex data findings into clear business narratives and strategic recommendations. + Comfortable working in a fast-paced environment with high levels of ambiguity; adaptable and flexible in approach. + Proven ability to generate ideas and propose data-driven solutions that drive business improvements. **Additional Knowledge, Skills, and Abilities:** + Ability to think creatively, discover new perspectives or ways to present products, and problem-solve. + Excellent oral and written communication skills, including the ability to communicate ideas in email, PowerPoint, and Excel. Communicates proactively and follows up as needed. + Detail-oriented and able to produce accurate work products under rapidly changing priorities. + Ability to work independently, manage multiple projects simultaneously, and drive projects forward. + Superior organizational skills and the ability to deliver quality results in a timely and consistent. + Self-starter and self-driven, driven for results with a get-things-done attitude. + Ability to highlight issues early and proactively, involving the right stakeholders, and highlight a point of view on a resolution. + Desire to build products from scratch that do not currently exist in the market. + Ability to work collaboratively within a team. + Ability to establish relationships across the organization to learn how everything works and to get things done. **Physical Requirements:** + Majority of work is performed on a computer in a seated position. If you reside in or intend to work remotely from California, Colorado, Connecticut, Hawaii, Illinois, Minnesota, Nevada, New York, Ohio, Washington D.C., Washington State or another state or locality with a pay transparency law, you may contact *************** for compensation information related to this position and other information as required by applicable law. Please include the job title in your request. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent.

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future! Job Summary: Sourcing Project Manager is responsible for establishing strategic direction and leading the development, management, and implementation of strategic sourcing initiatives for assigned categories. Sourcing Project Manager may provide management and overall direction to a portfolio of categories. Sourcing categories may include various power generation maintenance materials categories (e.g. major electrical equipment, instrument and controls, and balance of plant equipment) and services categories (e.g. balance of plant maintenance, electrical maintenance, and turbine maintenance services). This position will be accountable for complex sourcing initiatives and cross-functional project teams using established strategic sourcing methods and project management methodology. Responsible for coaching and leading peers for all aspects of managing the contracting lifecycle, including but not limited to leading sourcing project teams, negotiating complex terms and conditions, settling claims, resolving conflict, and closing out the contracting process. Communicates with all levels of management within the sourcing area and within the company. Leads business unit meetings to communicate or collaborate on initiatives, project activity, supplier performance and business planning. Possesses extensive market knowledge. Creates, reviews, and analyzes financial data and key performance indicators for assigned business unit as it relates to assigned category initiatives. Initiates action through business unit partners and suppliers to resolve disputes, negotiate solutions, and implement corrective actions where necessary. Responsible for developing and implementing business unit specific sourcing plans. Essential Duties/Responsibilities: * Monitors corporate, business unit and industry activities to identify strategic sourcing opportunities and lead efforts to leverage improvements in cost and quality or to implement best practices. * Leads the development, management, and implementation of strategic sourcing initiatives for assigned corporate wide commodities or services categories. * Coordinates the sourcing plan for the assigned business unit and directs the sourcing initiatives and go-to market strategy for their portfolio of assigned spend categories. Significant guidance and collaboration with the Supply Chain Operational Purchasing Team in the planning and execution of transactional support, serving as an industry expert in related categories and supply chain matters. * Monitors supplier and contract activity and identifies areas for improved cost savings. Regularly reviews and analyzes financial data to ensure the achievement of immediate cost savings, forecasts future savings impact, and communicates findings to the business unit customers and management. * Leads cross-functional teams for sourcing initiatives and major capital projects. Develops project plans to achieve desired savings and efficiency results while meeting business unit customer needs. Oversees team's work efforts to achieve plan and delivery dates, communicates status to business unit partners and management, presents findings and recommendations, and manages the implementation process. * Negotiates or manages the negotiation of strategic supplier contracts and agreements for corporate-wide and business unit initiatives. Leads the negotiation of terms and conditions. Manages corporate risk while achieving desired total cost savings, performance results, quality requirements and delivery timelines. Utilizes sourcing best practices to lead initiatives and project teams efficiently and effectively. * Manages complex strategic supplier relationships for the benefit of corporate-wide or business unit needs. Maintains effective relationships with suppliers within assigned commodities or services categories. Monitors and analyzes supplier activity for optimum financial, contractual, and performance levels. Regularly communicates with suppliers for continuous improvement. * Collaborates with business unit partners and management to ensure effective communications through regular meetings to discuss future needs and plans, report on initiative or project activity, resolve supplier or product performance concerns and suggest areas to capture additional value. Collaborates with business unit partners to monitor and report savings and other key performance information. Manages problem resolution process with customers and suppliers to satisfactory outcomes. * Maintains compliance with all company policies and procedures. Participates in the refinement of sourcing policies and best practices. Effectively resolves policy concerns and ensures compliance. * Perform other duties as assigned. Working Conditions: * Open office environment * Ability to efficiently work remotely as part of a hybrid work schedule * Overtime required as special projects arise * Travel (minimal < 20 % of time) Minimum Requirements: * Bachelor's degree * Strong negotiation skills * 7 years or more of supply chain sourcing experience Preferred Qualifications: * Bachelor's degree in Business Administration, Finance, or Engineering fields * Master's degree in Business Administration or Engineering related discipline * 7 years of sourcing experience related to spend categories in the areas of major power generation capital project developments or operation and maintenance of power generation units * 2 + years working with SAP applications * ISM Certified Professional in Supply Management (CPSM) or Certified Purchasing Manager (CPM) Additional Knowledge, Skills and Abilities: * Prior supply management experience with power generation operation and maintenance categories * Strong interpersonal, motivating and influencing skills for interacting with team members, business partners, suppliers, and management * Strong technical skills with required proficiency in Microsoft Office applications and SAP * Ability to plan, prioritize and manage workload with considerable independence * Ability to efficiently work remotely as part of a hybrid work schedule * Excellent written, verbal, and presentation skills for producing and communicating comprehensive and concise reports Why NRG is a great place to work: * Great company culture! * A competitive total compensation package, including annual incentive * Employee Stock Purchase Plan * Benefits on the first day of employment - Medical, Dental, Vision, Life Insurance, and Short Term Disability, Wellness program, etc. * Company-paid life insurance and disability insurance * 401 (k) plan to help save for retirement * Generous FTO plan, plus 10 company holidays, and 1 floating holiday * Numerous discounts, including electricity discounts on NRG brands If you reside in or intend to work remotely from California, Colorado, New York or Washington State, you may contact *************** for compensation information related to this position and other information as required by applicable law. Please include the job title in your request. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent. Nearest Major Market: Houston

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future! Job Summary: The Market Data Sr. Specialist is responsible for performing the day-to-day transactional activities associated with receipt, validation, and loading of all inbound and outbound utility EDI data files as well as supporting continuous improvement projects for the data management team. He / She is part of a team that is accountable for complete, and accurate processing of 1,000,000 transactions / month which drive the customer enrollments, billing, payment processing, and usage forecasting for 250,000 utility accounts and $6B in annual revenue. The successful candidate will contribute to strategic growth initiatives such as new product and service offerings, new market entries, non-standard contracts, external market changes, and operational platform updates. He / she is responsible for performing the ongoing monitoring of fit for purpose quality controls designed to ensure the integrity of all data exchanges between internal and external partners. The controls framework will be updated based on consultation with other members of leadership, subject matter experts, personal knowledge base and industry best practices. The candidate should have a variety of competencies including strong analytical and technical skills, knowledge of the Microsoft Suite of applications and the ability to collaborate in a team environment. Essential Duties/Responsibilities: * Ensure transaction exceptions (i.e. missing, incomplete, invalid) are identified and resolved timely * Drive escalation efforts as required with utilities and impacted internal / external partners * Maintain functional knowledge of utility EDI guidelines and internal systems and data flows to assist with root cause analysis, issue resolution and proactive change management * Adhere to Service Level Agreements (SLA's) for file processing and exception management activities * Manage all inbound and outbound electronic data transactions that flow through the internal data management middleware platform * Run and review reports to identify missing or incorrect utility data and work to resolve * Prepare recommendations for process improvements and participate in testing/implementation with both internal and external stakeholders * Collaborate with other internal teams, such as Sales, Customer Experience, Billing, and Finance, to resolve issues or discrepancies as needed Working Conditions: * Fully remote work segmentation * Some overtime required as special projects arise Minimum Requirements: * Bachelor's degree Preferred Qualifications: * 2 - 3 years of energy industry experience preferred * Demonstrates expertise in utilizing Microsoft PowerPoint, Visio, Word, Excel, and SQL preferred * Knowledge of flat files and EDI standards is a plus * Knowledge of managing FTP sites is a plus * Understanding of IT Development Life Cycle a plus Additional Knowledge, Skills and Abilities: * An effective communicator with excellent written, verbal and presentation skills * Flexibility and adaptability to work in a team environment * Ability to effectively multi-task and work in a pressure paced environment * Strong analytical and problem-solving skills Physical Requirements: * Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent.

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future! **General Summary of Position:** As a key member of the internal communications content team, this role will strategically shape how we bring business stories to life for NRG's employees. You'll work with stakeholders across the organization to identify and develop impactful storytelling moments that highlight our people, support our enterprise strategy and champion our company values. You'll be a primary driver of our internal content strategy and will be expected to develop long- and short-form content in a variety of engaging, creative ways. **Specific Duties & Responsibilities:** + Establish and sustain stakeholder relationships across multiple business units to develop a consistent pipeline of high-quality stories and content. + Research and write long-form articles for the company intranet. + Strategically leverage video and live event opportunities to engage employees. + Ensure consistent message alignment across content and channels to effectively support operational priorities and initiatives + Learn and manage different communications platforms across email distribution, measurement, project management, internal social communities and more. + Measure and report quantifiable communications metrics to enable data-driven decision making. **Minimum Requirements:** + Bachelor's degree in marketing, communications, English, or similar field. + 7+ years of internal communications experience, ideally in a big company. You know how to take complex topics and effectively communicate them to a large, diverse workforce. **Additional Skills** : + Top-notch writing and storytelling skills. + Values collaboration and contributing to a great team culture. + Ability to target and personalize messaging - even when your audience is more than 18K people. + Well-organized and skilled at project management. + Not afraid to be creative and think outside the box. + Comfortable managing communications in a matrixed environment where different teams have different needs. + Proven experience staying on top of communication trends. **Physical Requirements:** + Regularly required to stand and/or sit for extended periods of time + Regularly required to use a computer to communicate via online channels + Minimal domestic travel is required - approximately 20% + Evening and weekend work may be required as job duties demand **Working Conditions:** + Open Office Environment - Primary Work Location in Houston, TX + Hybrid work schedule, 4 days in office, 1 day remote work + Reports to the Corporate Communications function NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent.

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future! **Position Summary** The Manager of AI Transformation will lead the strategic deployment of AI technologies across call center operations to enhance both customer and agent experiences. This role is responsible for identifying, implementing, and optimizing AI-driven solutions that improve containment, deflection, and operational efficiency. This role will be instrumental in enhancing both the customer and agent experience, while driving measurable improvements in containment, deflection, and operational efficiency. The ideal candidate will bring a demonstrable history of driving operational efficiency and transformation through partnering with internal and external Technology teams and solutions, with a proven ability to lead cross-functional teams and deliver impactful outcomes and measurable results through data-driven decision-making. **Key Responsibilities** **AI Strategy & Execution** + Develop and execute a roadmap for AI transformation in call center environments, aligned with enterprise goals. + Identify opportunities for AI-driven automation, virtual agents, predictive analytics, and intelligent routing, etc. + Identify and implement AI use cases that enhance the customer journey and empower agents with real-time tools and insights. + Partner with IT, operations, and vendor teams to implement scalable AI solutions. + Continuously monitor and refine AI interactions to ensure high-quality, human-centric experiences. + Drive end-to-end transformation initiatives, from ideation through execution, using structured methodologies (e.g., Lean, Agile, Prosci). + Communicate effectively with stakeholders at all levels to build alignment and support. + Demonstrate the ability to adapt, embrace change, challenge the status quo, and ultimately remain flexible. **Team Leadership** + Lead a small, high-performing team of analysts and specialists responsible for identifying, designing, testing, deploying, and measuring AI solutions that transform our contact center. + Drive a high-performance culture by encouraging ... and empowering the team for success. + Foster a collaborative and inclusive team culture that embodies NRG's values: Do What's Right; Win Together; Wow Them; Stay Curious Be Direct; Bring Passion. + Must lead with a mindset of proactiveness, curiosity, innovation, collaboration, and continuous improvement. + Create a culture of continuous learning and development, where team members are encouraged to grow and challenge themselves. + Hold accountable, provide mentorship, performance management, and professional development for team members. + Empowers the team to develop customer-centric strategies and initiatives that contribute to broader organizational goals. + Normalize challenges as an opportunity for development and collaboration. + Translate challenges or conflicting perspectives into clear priorities into actional steps for the team. + Manage conflict constructively, facilitating resolution and maintaining team cohesion. + Lead with emotional intelligence-demonstrate empathy, active listening, and adaptability to support team members through change and growth. **Change Management & Adoption** + Develop and execute structured change management methodologies to ensure successful adoption of AI tools across the organization. + Engage stakeholders across business units to drive alignment and readiness. + Develop training and communication plans to support transformation efforts. **Performance Measurement & Optimization** + Define and track KPIs to measure the impact of AI initiatives on customer satisfaction, agent productivity, containment, deflection, retention, and cost savings. + Conduct post-implementation reviews and continuous optimization based on data insights. + Provide regular reporting and insights to senior leadership. **Qualifications** · Bachelor's degree in Business, Computer Science, Engineering, or related field (Master's preferred). · 7+ years supporting call center operations, with at least 3 years in technology transformation roles. · Demonstrated success in leading AI/automation projects in a customer service environment. · Strong understanding of contact center platforms (e.g., Genesys, NICE, Five9) and AI tools (e.g., chatbots, NLP, machine learning). · Expertise in change management methodologies (e.g., Prosci, ADKAR). · Proven ability to manage cross-functional initiatives and influence at all levels. · Excellent leadership, analytical, communication, and stakeholder management skills. · Data-driven mindset with experience in KPI development and performance tracking. · Experience with sponsoring initiatives delivered in agile fashion include leading and coaching product owners · Experience facilitating vendor and partner evaluations, (ex: Request for Information/Proposal (RFI/RFP)) **Preferred Skills** · Experience with cloud-based contact center solutions and AI platforms (e.g., Nice, Genesys, Azure AI, Google Dialogflow, Amazon Lex). · Familiarity with customer journey mapping and voice of the customer (VoC) programs. · Familiarity with data visualization and reporting tools (e.g., Power BI, Tableau). · Agile project management certification or experience. · Certification in Lean Six Sigma, PMP, or Change Management is a plus. If you reside in or intend to work remotely from California, Colorado, Connecticut, Hawaii, Illinois, Minnesota, Nevada, New York, Ohio, Washington D.C., Washington State or another state or locality with a pay transparency law, you may contact *************** for compensation information related to this position and other information as required by applicable law. Please include the job title in your request. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent.

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future! **General Summary of Position:** We are seeking a creative and strategic Senior Social Media Manager to lead NRG Energy's corporate social media efforts. This role will develop and manage a cohesive and impactful social media strategy, creating engaging content across platforms (LinkedIn, X, Facebook, Instagram and YouTube) that aligns with our business strategy and priorities. The senior manager will also be responsible for community management, governance and tracking performance metrics. Reporting to the Senior Director of Communications, the position collaborates with teams across NRG in communications, marketing, philanthropy, sustainability, and others to drive audience engagement and establish a strong digital presence. **Specific Duties & Responsibilities:** + Develop, manage, and execute corporate social media strategy + Serve as primary liaison between corporate stakeholders and NRG's social audience, ensuring consistent messaging, timely updates on events and promotions, and alignment across social channels + In partnership with other NRG teams, create content by proactively story-mining across the enterprise + Manage content calendar for all social activations on corporate channels + Collaborate with creative team and corporate stakeholders to produce assets or copy + Notify leadership and monitor any breaking, crisis, or urgent need-to-know industry or company news + Continuously measure and optimize analytics while establishing benchmarks and recommending future strategies or tactics + Address community management including customer questions or comments as needed + Develop social media guidelines and engagement tactics for employees **Minimum Requirements:** + Bachelor's degree in marketing, communications, English, or similar field, or 7 years of relevant experience + Preferably 5-7 years of experience with social media strategy and planning, content development and production **Additional Knowledge, Skills, and Abilities:** + Ability to work cross-functionally and independently in a fast-paced environment + Proven track record of success in developing social media programs for premium brands, and management of social media communities, with responsibilities in day-to-day management, growth strategies, measurement, engagement campaigns and content strategy + Knowledge of the latest trends in social media marketing, sharing insights with the team and serving as an expert advisor within the organization + Experience in managing and measuring a variety of ongoing events or campaign-specific social demand generation programs + Energy industry experience preferred but not required + Exceptional copywriting and communication skills + Strong program management skills with high attention to detail + Broad business understanding, strong analytical abilities, and critical, creative thinker + Collaborative and team-oriented + Driven, motivated, positive, enthusiastic, and energetic **Physical Requirements:** + Regularly required to stand and/or sit for extended periods of time + Regularly required to use a computer to communicate via online channels + Minimal domestic travel is required - approximately 20% + Evening and weekend work may be required as job duties demand **Working Conditions:** + Open Office Environment - Primary Work Location in Houston, TX + Hybrid work schedule, 4 days in office, 1 day remote work + Reports to the Corporate Communications function NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent.

Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier-helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company. We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society. More information is available at ************ Connect with NRG on Facebook, Instagram, LinkedIn and X. Job Summary: The Sales Process & Technology teams are responsible for the maintenance, design, and implementation of process improvement as well as technology projects across multiple acquisition sales channels and sales operations teams. They work closely with sales leadership teams, sales partners, internal stakeholders, and third-party vendors to drive best-in-class experiences. The Sales Process & Technology Manager works with key stakeholders to understand their needs, identify best practices, and implement innovative solutions to improve the end-to-end process & technology. They leverage their process & technology expertise to maximize quality sales volume, enhance customer & agent experience, and minimize operational costs. Additionally, this role supervises Supervisor, Analyst I, Analyst II and/or Analyst III personnel in execution of their responsibilities. This position supports both Texas USA and Alberta CA markets for NRG. Essential Duties/Responsibilities: * Document processes, including flow maps, to level set & understand how sales are processed successfully and unsuccessfully. * Collaborate with other analysts, technology teams, quality assurance, compliance, regulatory, legal, and business users. * Support end-to-end testing, regression testing and training development for project implementation. * Be subject matter expert on the applications and process for channels & teams supported, including external systems. * Manage small to extra large process improvement efforts including business requirements, solution design & delivery, testing, launch and warranty phases. Maintain project timeframes, objectives, and communications. Utilize best practices for sales to new and existing customers. * Identify and track metrics to measure progress of process improvement efforts as well as sales process & technology performance. * Present findings and recommendations to stakeholders. Tell the story on gaps to need / expectation as well as our success in closing those gaps. * Develop an implementation plan that includes a detailed timeline with milestones, key tasks/activities, and responsibilities of stakeholders/resources. * Design and execute experiments to troubleshoot and test potential solutions. * Manage launching of new vendors, technology, products, and processes for channels supported. * Provide day-to-day analytical and technical support for channels supported. * Develop team members through identifying area of opportunity, creating training plans/goals, and managing performance outcomes. * Evaluate business processes to identify continuous improvement opportunities through redesign, workflow, automation, and elimination of non-value-added work. * Use root cause analysis to identify innovative solutions to exceptions, errors, and process gaps. * Contribute to the creation of process improvement roadmaps for channels supported. * Perform other related duties as assigned. Working Conditions: * Hybrid work environment, in office Mon-Thurs * Some overtime required as special projects arise * Travel up to 10% Minimum Requirements: * Bachelor's degree Preferred Qualifications: * Bachelor's degree in business, economics, or a related field * Expert in Visio and Excel * Proficient in PowerPoint and Word * SQL query writing proficiency * Experience with SAP and/or Salesforce * Process improvement skills such as Lean / Six Sigma * 5+ years experience working with or within a Retail Electricity Provider Additional Knowledge, Skills and Abilities: * Experience guiding vendors and IT teams to provide the needed process & technology * Creative problem solver dealing with time & resource constraints in a dynamic environment * Strong interpersonal, verbal & written communications, and presentation skills * Ability to interview other subject matter experts, technical teams and end users to understand process/system * Experience challenging the status quo * Self-directed & self-motivated with ability to handle several concurrent assignments effectively * Ability to work independently and with teams * Experience with relational database design * Experience working on process improvement projects / technology integration projects * Strong leadership and coaching skills to lead high performing analysts Physical Requirements: * This role typically spends time sitting and working with computer * Occasionally requires lifting as appropriate to perform duties and responsibilities If you reside in or intend to work remotely from California, Colorado, Connecticut, Hawaii, Illinois, Minnesota, Nevada, New York, Ohio, Washington D.C., Washington State or another state or locality with a pay transparency law, you may contact *************** for compensation information related to this position and other information as required by applicable law. Please include the job title in your request. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent. Nearest Major Market: Houston