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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Washington, DC | $44,094 | $21.20 |
| 2 | San Francisco, CA | $42,240 | $20.31 |
| 3 | Jersey City, NJ | $42,016 | $20.20 |
| 4 | Boston, MA | $41,877 | $20.13 |
| 5 | New York, NY | $41,535 | $19.97 |
| 6 | Danbury, CT | $41,419 | $19.91 |
| 7 | Merrimack, NH | $40,700 | $19.57 |
| 8 | Bellevue, WA | $39,327 | $18.91 |
| 9 | Wilmington, DE | $38,945 | $18.72 |
| 10 | Eden Prairie, MN | $38,641 | $18.58 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Executive | $121,265 | $58 | - |
| 2 | Customer Service Expert | $116,565 | $56 | - |
| 3 | Customer Experience Associate | $114,269 | $55 | - |
| 4 | Customer Service Professional | $111,792 | $54 | - |
| 5 | Account Executive/Customer Service | $109,704 | $53 | - |
| 6 | Service Advisor | $109,673 | $53 | 1 |
| 7 | Customer Service Senior Associate | $104,976 | $50 | - |
| 8 | Customer Service Consultant | $104,174 | $50 | - |
| 9 | Customer Liaison | $101,854 | $49 | - |
| 10 | Sales Service Coordinator | $99,115 | $48 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | TIBCO Software | $42,353 | $20 | - |
| 2 | Manhattan Associates | $40,831 | $20 | - |
| 3 | HCL Technologies | $38,206 | $18 | 2 |
| 4 | Tech Mahindra | $38,152 | $18 | - |
| 5 | iGATE Global Solutions | $38,141 | $18 | - |
| 6 | JDA Software Inc | $37,949 | $18 | - |
| 7 | SAP | $37,909 | $18 | 26 |
| 8 | Compunnel | $37,800 | $18 | 3 |
| 9 | Iris Software | $37,760 | $18 | - |
| 10 | Paisley Consulting, Inc. | $37,367 | $18 | - |
| 11 | Teradata | $37,233 | $18 | - |
| 12 | SITA | $37,205 | $18 | - |
| 13 | Sogeti | $37,198 | $18 | - |
| 14 | Systems Technology Group | $37,088 | $18 | - |
| 15 | CGI Inc. | $36,550 | $18 | 4 |
| 16 | Openlink Financial | $36,501 | $18 | - |
| 17 | Xoriant | $36,450 | $18 | - |
| 18 | Fast Switch | $36,204 | $17 | - |
| 19 | Princeton Information | $36,196 | $17 | - |
| 20 | Capgemini | $29,764 | $14 | 5 |