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Top Nurse Manager Skills

Below we've compiled a list of the most important skills for a nurse manager. We ranked the top skills based on the percentage of nurse manager resumes they appeared on. For example, 14.9% of nurse manager resumes contained rn as a skill. Let's find out what skills a nurse manager actually needs in order to be successful in the workplace.

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The six most common skills found on Nurse Manager resumes in 2020. Read below to see the full list.

1. RN

high Demand

RN means a registered nurse -- a person who has fulfilled the criteria set by the government or a regulatory body to obtain a nursing license. A registered nurse requires graduating from a nursing program and/or completing a bachelor's degree. The rules and regulations set to become a registered nurse vary across the country.

Here's how RN is used in Nurse Manager jobs:
  • Promoted from Infusion/Intermittent Visit Team RN to assume responsibility for team oversight and compliance with regulatory standards
  • Utilized RN, organizational management and leadership knowledge and skills to develop efficient center.
  • Restructured RN orientation program within unit and duplicated process for other units.
  • Registered RN Case Manager and Interdisciplinary team leader.
  • Coordinated staff of 20 licensed and non-licensed personnel with 1 RN Supervisor, 2 coding clerks, a secretary and receptionist.
  • Reviewed and directed care provided by RN's, LVN's, home health aides, personal care attendants and homemakers.
  • Maintained clinical expertise by working as a staff RN one shift per week including scrubbing, circulating and recovering C/S patients.
  • Directed staff meeting and skills day for nursing and medical staff, ensured every RN was TNCC and ENPC certified.
  • Facilitated and participated in the training of all RN's in AWHONN Intermediate and Advanced FHMPP fetal heart monitoring program.
  • Facilitated daily care plan update meetings with RN case manager assigned and others involved in the participants plan of care.
  • Implemented OR RN intern program to solve extended vacancy issues that led to use of expensive contract labor and overtime.
  • Managed the Emergency Room, ICU and Primary Clinic departments consisting of managing 14 RN positions in the three departments.
  • Managed and directly supervised and RN and clerical staff of 25 on an 8-bed inpatient obstetrical unit delivering 350 babies/year.
  • Recruited, hired, trained, terminated and directed unit personnel of RN's, Nursing Attendants, Ward Clerks.
  • Manage including hiring of all clinical employees including RN, AP's, Pharmacy Technicians, and Medical Assistance.
  • Initiated and developed Conscious Sedation Reference Manual to track RN competency of those administering sedation, 1996 to 1997.
  • Supervised RN's, LPN's, and CNA's in the care of elders in a sub-acute/rehab facility.
  • Served as Chair of Clinical Practice Development Council (professional RN advancement program using portfolio method of application).
  • Managed and supervised six clinic staff, one RN, contract LPN, laboratory technicians, and one housekeeper.
  • Direct manager per shift for 2-3 RN in office staff, 8-10 field staff and 10-20 customer service representatives.

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2. Patient Care

high Demand

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how Patient Care is used in Nurse Manager jobs:
  • Hold 24-hour responsibility for the management of daily operations including supervising personnel and coordinating patient care activities and patient satisfaction.
  • Monitored and evaluated patient care through direct daily rounds with MD and assumed responsibility for documentation of orders received.
  • Assured compliance with Policy and Procedure development, Patient care and nursing documentation quality assurance activities and survey management
  • Facilitated required changes on a platform of professionalism and collaboration while always maintaining a focus on patient care.
  • Collaborated with physicians and ancillary staff to ensure multidisciplinary, efficient, high quality patient care was delivered.
  • Participated in multidisciplinary meetings with outside agencies and other health care providers to provide optimal patient care.
  • Initiated culture change through inter-departmental team building enhancing patient care, customer service and emphasizing evidence-based practice.
  • Provide leadership and oversight of operations in complex patient care department - Surgical Admitting & Recovery Services
  • Action: Initiated communication with unit nursing managers regarding patient care and made recommendations for improvement.
  • Worked directly under the patient care director, completed performance evaluations and monitored quality indicators.
  • Key decisions for primary care and laboratory functionality for patient care services and patient safety.
  • Participate and monitor performance/ quality improvement process to improve the department's patient care.
  • Facilitate the resolution of issues and concerns associated with residents/patient care including family issues.
  • Developed and sustained an environment that supported excellence in clinical practice and patient care.
  • Maintained patient care standards by directing patient care activity and providing administrative support.
  • Develop and implement departmental policies and procedures to ensure consistency in patient care.
  • Collaborated with a multidisciplinary team to develop and modify patient care plans.
  • Revised and developed all patient care and administrative policies and procedures.
  • Established interactive physician-nurse relationships improving patient care and employee satisfaction.
  • Administered moderate sedation and supervised all aspects of patient care.

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3. Health Care

high Demand

Healthcare means an organized service provided to people when they are diagnosed with a medical illness or suffer an injury. Basic health care would ensure to improve the health of the patient. Health care is provided by designated and certified specialists who can be doctors, registered nurses, therapists, etc. The healthcare of the people is the responsibility of the state as they set up hospitals and clinics for the public and arrange certified professionals in them for the health care of the people.

Here's how Health Care is used in Nurse Manager jobs:
  • Participated as a contributing member of behavioral health service leadership team and a community-focused advocate for behavioral health care clients.
  • Collaborated with health care providers and ancillary service providers to validate the appropriate treatment plan and identify educational opportunities.
  • Ensured consistent care along entire health care continuum by conducting bi-annual assessments and providing ongoing preventative care management.
  • Coordinate implementation and delivery of health care services as the delegated responsible health authority.
  • Maintain a cooperative relationship among health care teams by participating in team problem-solving methods.
  • Maintained a cooperative relationship among health care teams and promoted team problem-solving methods.
  • Participated in weekly multidisciplinary meetings relating to client care and health care management.
  • Provided quality health care by promoting staff accountability for care provision.
  • Managed patient caseload; provided home health care and patient/family education.
  • Experience coordinating resources within integrated health care systems.
  • Collaborated with Health Care Administrator with budgeting.
  • Managed health care for senior ambulatory citizens.
  • Coordinated, prioritized, and directed all aspects of mental health care for the child, adolescent, and adult population.
  • Coordinated with other health care providers, residents and their families to provide care to better or maintain quality of life.
  • Coordinated care for clients from Family Services Inc. with Community Clinic Inc. to provide basic health care through a SAMHSA Grant.
  • Ensured to utilize both professional and supervisory discretion and independent judgment to attain the ultimate goal of the health care facility.
  • Promoted health and wellness in order to enhance productivity and employee retention, attract new candidates and decrease health care costs.
  • Staff Development and Education services to health care providers within the organizations in order to support achievement of quality patient outcomes.
  • Promote patient, physician and other consumer satisfaction by facilitating excellent customer service by all members of the health care team.
  • Pain Committee- active on a multidisciplinary team to enhance pain management for all patients in the 5 hospital health care system.

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4. Procedures

high Demand

Procedures are the established ways to perform a certain task. It is like an action plan for a team to perform their duties. It's like a map that can save one from being confused or roaming about while attempting to achieve a goal. When an organization uses procedures, it promotes positive practices and sets a good precedent

Here's how Procedures is used in Nurse Manager jobs:
  • Developed/implemented oncology related policies and procedures.
  • Managed and provided clinical care for a busy infertility practice that included an operating and recovery room for outpatient surgical procedures.
  • Staff recruitment/Termination Staff Training/ scheduling Medical unit daily operations Administrative Reports Budget Purchasing of medical supplies/equipment Development of local operating procedures.
  • Contributed substantially to successful department JCAHO accreditation; establishing and implementing policies and procedures, protocols, and required assessments.
  • Collaborated with Camp Director and Medical Director to ensure treatment guidelines, policies and procedures appropriate and evidence based.
  • Established electronic Department Standard Operating Procedures Manual, meeting Military Command and Joint Commission regulatory requirements ahead of schedule.
  • Researched and wrote departmental policies and procedures to comply with evidenced base care and meet regulatory and professional guidelines.
  • Developed and implemented policies and procedures for each site, maximizing productivity of physician and clean claim reimbursement.
  • Recommended drugs and other forms of treatment, such as physical therapy, inhalation therapy and related therapeutic procedures
  • Major achievements include implementation of wound care policies and procedures and education of staff in quality wound management.
  • Staff Nurse - provide supportive and therapeutic care to adolescent clients, supervised and monitored therapeutic diagnostic procedures.
  • Coordinated the development, implementation and evaluation of policies and procedures designed to improve operational efficiency.
  • Provided all nursing care for adult/geriatric and pediatric patients who experienced an array of surgical procedures.
  • Assisted in review and approval of medically necessary procedures, and verified or denied insurance coverage.
  • Assisted Nuclear Medicine Manager in obtaining ICANL accreditation of facility by implementing/reviewing/revising /standardizing policies and procedures.
  • Coordinated changes in the biological cleaning processes for instruments, including sterilization policies and procedures.
  • Enforce all office policies and procedures staff attendance lateness evaluations hiring firing training educational cert.
  • Created department procedures, prioritized department workload to remain compliant with all contractual guidelines.
  • Modified departmental Policies and Procedures ensuring sterilization standards maintained compliance with all regulatory agencies.
  • Developed/implemented oncology related policies and procedures, including orientation program for new personnel.

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5. Facility

high Demand

A facility is a location where different operations take place. For example, military and athletic events take place in military and sports facilities. In a nuclear test facility, physicists focus on nuclear research. We can use the word to refer to structures, buildings, and resources that individuals offer for a specific function. Shopping facilities, for instance, are locations where we can purchase goods. Medical facilities may refer to either medical devices or a physical structure. A facility can be used to describe an installation or any other building which is a location where something can be done. It can also be an example of a commercial or administrative building such as a resort, school, office facility, sports stadium, or convention center.

Here's how Facility is used in Nurse Manager jobs:
  • Supervised cost control and inventory regulation, supported Facility Administrator, Regional Operations Director, and Clinical Support Specialist as needed.
  • Collaborated with Cleveland Clinic nursing liaison to ensure successful transition of the geriatric behavioral health patient to the extended care facility.
  • Collaborated facility health, safety, and wellness goals through quality assurance and continuous quality improvement meetings with Medical Director.
  • Managed employee's health, performed quality improvement analysis of facility and made recommendations and implemented changes to facility.
  • Assisted in patient evaluation and monitoring, contrast injections, sedation and facilitated emergency responses in the facility.
  • Evaluate nursing activities to ensure residents care and treatments administered in accordance with physician and facility services.
  • Market the case management/medical management program to military treatment facility physicians, to include education and in-services.
  • Administered nursing department operations and participated in the overall administration of the nursing program at the facility.
  • Provided supervision for nursing services in a long term psychiatric treatment and rehabilitation facility for adults.
  • Manage infection control of facility and preparation of various management reports regarding infections in facility.
  • Handpicked as facility ambulatory nurse consultant, expertise showcased as peer reviewer in malpractice case.
  • Report directly to Medical Director and Facility Administrator all ongoing activities and patient interventions.
  • Coordinate restorative services with Director of Therapy to provide transitional services to facility residents.
  • Collaborated and planned for facility and operational upgrades for the centralized Telemetry Monitoring Unit.
  • Coordinated training with joint venture facility for WHC Gynecologist and Primary Car Provider certification.
  • Staff education and ensuring enforcement of facility policy and procedure as need arises.
  • Managed ten employees and coordinated the overall operations of the in-patient dialysis facility.
  • Functioned as department head and assisted with major decision making regarding facility operations.
  • Maintained full responsibility for all fiscal and personnel management initiatives within the facility.
  • Participate in Admission Process with facility Liaison to screen potential admissions to facility.

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6. Emergency

high Demand

An emergency is a situation or condition that poses a great risk to the health, wealth, or property of someone. An emergency can be affecting the health of a person, like a heart attack, or it may even be a natural disaster, e.g. an earthquake. Emergencies can take place at home or at workplaces and they need immediate intervention to prevent the danger.

Here's how Emergency is used in Nurse Manager jobs:
  • Performed the diversified duties involved in managing and coordinating the activities of a Pediatric Emergency department and Pediatric Medical/Surgical Nursing unit.
  • Level I Regional Trauma Center including a critical decision unit and specialized pediatric trauma surgical service within the emergency department.
  • Expanded the Ambulatory Medical Unit to accommodate scheduled outpatient procedures and non-scheduled less acute patients from the Emergency Department.
  • Ensured regulatory guidelines and evidence based medicine were standards of practice among emergency medical staff providers and nursing staff.
  • Use cost effectiveness skills in maintaining OR supplies and medication inventory including anesthesia, narcotics, and emergency medications.
  • Scheduled and participated in emergency response drills to further training and education of emergency situation with nursing staff.
  • Functioned as nurse manager and deputy Director--collaborated on emergency practice, quality assurance, and improvement.
  • Planned and coordinated staff and around-the-clock operations for busy urban Emergency department- Level 1 Trauma Center.
  • Shared 24-hour accountability and responsibility for the effective, and efficient operations of the Emergency Department.
  • Implemented established protocols and standing orders and initiated emergency care as needed according to community standards.
  • Nurse Manager of a hospital-based emergency department as well as a free-standing community emergency center.
  • Prepared and provided hospital educational in-services regarding the HEICS, emergency preparedness policies and protocols.
  • Participated in and assured that Freedom North staff participated in CLC Emergency preparedness.
  • Streamlined communication and leadership strategies between the emergency center and inpatient units.
  • Monitor patients for adverse reactions and administration of emergency therapy when indicated.
  • Provided treatment for existing and emergency health conditions both medical and psychiatric.
  • Nurse Manager Representative for the Department of Pediatrics and Pediatric Emergency Department.
  • Respond quickly and perform proficiently and precisely during crises and emergency situations.
  • Implemented guidelines for sample medicines and developed an emergency response bag.
  • Dedicated to enthusiastic and dynamic nursing with emphasis on Emergency Services.

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7. Clinical Staff

high Demand

The clinical staff consists of people who work under a healthcare professional like a physician. Their job is to assist in healthcare professional services but not to report them directly. The clinical staff has direct contact with patients for diagnosis, treatment, and further care.

Here's how Clinical Staff is used in Nurse Manager jobs:
  • Managed daily operations of three ambulatory health centers, including supervision of clinical and non-clinical staff and patient scheduling systems.
  • Provided weekend and evening on-call coverage for facility issues regarding nursing care, clinical staffing and inpatient clinical emergencies.
  • Retained valuable staff, optimized job satisfaction and increased staffing flexibility among Clinical staff members through job sharing.
  • Provide presentations to clinical staff involving common diagnoses of the older adult and associated care management interventions.
  • Provided ongoing evaluations of job performance of clinical staff and provided suggestions for improving work performance.
  • Enter and maintain assessments, authorizations, and pertinent clinical information into various medical management systems.
  • Hired office manager to take over non-clinical management responsibilities, and to supervise non-clinical staff.
  • Directed operations for acute dialysis which comprised 20 clinical staff affiliated with seven area hospitals.
  • Provide leadership and direction to clinical and non-clinical staff members resulting in top-quality patient care.
  • Provided in-services and education to clinical staff including BLS instruction for physicians and Medical Assistants.
  • Plan and direct all clinical staff orientations and educational in-services and maintain staff educational records.
  • Conducted probationary and annual performance evaluations of all clinical staff (excluding providers).
  • Functioned as professional role model and provided leadership to clinical and non-clinical staff.
  • Provide supervision of clinical staff, including performance evaluations and time-off requests.
  • Educate clinical staff about quality standards and help coordinate organizational improvement initiatives.
  • Facilitated communication between clerical staff, clinical staff, and physician.
  • Initiate counseling and disciplinary action when needed involving all clinical staff.
  • Performed yearly performance appraisals and monitored clinical staff for improvement.
  • Supervised, disciplined and guided clinical staff for effective performance.
  • Supervised and directed a clinical staff of approximately forty-five employees.

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8. Treatment Plans

high Demand

A treatment plan is a detailed plan created by a physician or a medical expert that contains all the necessary information about a patient. It would contain the entire medical history of the patient, along with information on the patient's disease, its treatment, and how it should be executed. The treatment plan contains information about the treatment and its possible side effects. It may also contain the cost of the treatment and the necessary precautions that should be taken after it.

Here's how Treatment Plans is used in Nurse Manager jobs:
  • Verified accuracy of all patient information in conjunction with implementation of treatment plans in accordance with center procedures and standard precautions.
  • Develop treatment plans, supervise aides, administer medications and treatments and ensure accurate documentation.
  • Participated in a multidisciplinary treatment team developing comprehensive individualized treatment plans using the nursing process.
  • Developed individualized treatment plans to efficiently and effectively utilize resources and control costs.
  • Performed clinical audits to ensure correct treatment plans and documentation.
  • Developed and implemented individualized psychiatric treatment plans for patients.
  • Collaborate with interdisciplinary teams in order to develop, implement and evaluate programs, treatment plans and services for each patient.
  • Educated all nurses on use of new treatment plans and significance of completing thorough assessment so correct treatment planning.
  • Modify patient treatment plans in collaboration with other team members as necessary for patient's responses and Medical conditions.
  • Collaborate with Staff Physicians and Wound Care Team in diagnosing, assessing and developing treatment plans for patients.
  • Assist with staff education in infection control, documentation, treatment plans, and other areas as required.
  • Worked with social workers, psychiatrists, psychologists, and medical physicians on treatment plans and discharge.
  • Develop and re-evaluate treatment plans with patient, family, and social workers to reach admission/discharge goals.
  • Develop new protocols and new treatment plans for individual students and for other schools in the district.
  • Served as liaison between family, staff and physicians ensuring appropriate treatment plans for each patient.
  • Educate patients and families on disease processes, treatment plans, medication and doctor's orders.
  • Performed audits about care, renewed treatment plans, and made critical decisions on patient progress.
  • Acted as liaison between patient and medical providers to ensure patient comprehension of treatment plans.
  • Coordinate with the medical director and consulting physicians to implement medication and treatment plans.
  • Liaised between patients and physicians to ensure patient comprehension of medications and treatment plans.

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What type of skills will young graduates need when they enter the workforce in the coming years?

Ashley Bell MSN, RN, OCN, CNE

Assistant Professor, Missouri Baptist University

In addition to critical thinking and clinical judgment skills, students should have skills sets in resiliency and emotional intelligence.Show more

9. CPR

high Demand

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how CPR is used in Nurse Manager jobs:
  • Obtained ACLS certification, then initiated and began instruction of other staff in CPR and ACLS training and implementation.
  • Case managed workers compensation cases, administered drug testing, surveillance testing, minor 1st aid and CPR instruction.
  • Certified Red Cross Instructor for Community CPR and CPR: Basic Life Support for the Professional Rescuer.
  • Certified Maternal Normal Newborn Nurse(RNC-MNN), Certified Lactation Specialist* NRP Certified, CPR certified
  • Conducted training and in-services for my staff which include CPR, hygiene, transfer etc.
  • Conducted training sessions for QMAP, first aid, CPR, and G-tube medication administration.
  • Participated in Rapid Response Team, facilitating Cardiac Life Support measures including CPR and AED.
  • Provided staff continuing education and ensured all were and had basic CPR training annually.
  • Maintained all confidential personnel files as well as license and CPR compliance records.
  • Certified CPR instructor which helped to keep all available staff in compliance.
  • Partnered with the Staff Education Department to coordinate CPR instructional programs.
  • Maintained all confidential personnel files, license and CPR competency.
  • Maintained employee compliance records including license, education and CPR.
  • Coordinate CPR training for staff at each office.
  • Maintain CPR and First Aid instructor status.
  • Charted with CPR, Complete Pharmacy Record.
  • Perform weekly orientation and CPR classes.
  • Provided staff training for CPR certification.
  • Scheduled CPR classes for staff.
  • Schedule CPR training for all staff, yearly PPD, Hep B, MMR and flu requirements for all staff.

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10. Professional Development

high Demand

Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.

Here's how Professional Development is used in Nurse Manager jobs:
  • Facilitate unit-based professional development programs.
  • Instituted bi-annual self appraisal tool; performed quarterly coaching to monitor and measure each employees professional development.
  • Assured clinical competency across all positions; evaluated employee performance and oversaw professional development programs.
  • Designed and implemented staff education, professional development and a shared commitment to quality.
  • Collaborated with other nursing and hospital leaders to promote professional development of nursing staff.
  • Contributed to nursing orientation, training, education and professional development of staff.
  • Instituted quarterly appraisal tool; managed professional development; and conducted annual assessments.
  • Ensured professional development and coordinated training of nursing using three-step clinical ladder.
  • Supported staff in professional development and facilitate multidisciplinary rounding in the ICU.
  • Assist in the development and implementation of educational and professional development.
  • Develop educational and orientation programs for nursing staff and professional development.
  • Initiated focused professional development resulting in 80% staff specialty certification.
  • Staff education and development including Leadership and Professional Development training.
  • Facilitate professional development of staff with accountability for staff retention.
  • Coordinated logistics, schedule, and professional development programs.
  • Evaluate staff performances and facilitate professional development.
  • Recommend professional development for staff.
  • Played a key role as a Tactic Team member for three years; focused on nurse professional development for the
  • Evaluate performance of staff nurses, provide feedback and mentoring, and assist staff in reaching professional development goals.
  • Assess employee performance, perform quarterly coaching to monitor and measure professional development, and conduct annual assessments.

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11. Customer Service

high Demand

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how Customer Service is used in Nurse Manager jobs:
  • Chaired the organizational Customer Service Improvement committee; resulting in the development and implementation of an organizational customer service training program.
  • Handled all aspects of operational efficiency, quality improvement, financial outcomes, clinical programs, physician relations and customer service.
  • Maintained proficient communication provider and patient to ensure proper care given and outstanding customer service received.
  • Supervised and monitored regulatory agency standards and customer service expectations in all aspects of nursing.
  • Represented Medicaid in fair-hearing procedures; delegated assignments and daily tasks to customer service/support staff.
  • Managed customer services/general operations of a regional referral clinic with 67 providers/support staff.
  • Established quality assurance program implemented in critical care units to increase customer service.
  • Set individual and team goals ensuring exceptional customer service aligning with companies mission.
  • Cultivated exemplary customer service throughout the organization and promoted effective communication skills.
  • Monitored Regulatory agency standards and customer services expectations at the DMC/Vanguard Corporation.
  • Fostered a positive customer service culture with a well-disciplined and informed staff.
  • Spearheaded team members in providing, assessing and improving customer service/relations.
  • Promoted and monitored regulatory agency standards and customer service expectations.
  • Developed customer service, process improvement, and quality initiatives.
  • Provided customer service and IV training for monthly facility orientation.
  • Process improvement, QI analysis and Customer Service improvement activities.
  • Review customer service surveys and prioritize areas of improvement.
  • Assisted with staff education/training on Customer Service.
  • Cultivate exemplary customer service throughout the clinic.
  • Developed internal customer service training programs.

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12. Staff Members

high Demand

Here's how Staff Members is used in Nurse Manager jobs:
  • Developed, implemented, and educated staff members to organizational and unit-based initiatives focused on improvement of patient safety and satisfaction.
  • Participate in bi-weekly management team meetings, provider staff meetings, and facilitate monthly clinical meeting with nursing/medical assistant staff members.
  • Planned and organized orientation and in-service training for personnel/unit staff members, and participated in guidance and educational programs.
  • Managed both clinical and administrative operations for an operation which encompassed 35 professional and ancillary staff members.
  • Performed duties specific to nurse management of two nursing units comprised of approximately eighty staff members.
  • Managed 40 nursing staff members providing unit scheduling, in-service education, orientation and evaluation.
  • Fostered positive relationships and communication with all staff members for patient and staff satisfaction.
  • Provided ongoing supportive and formal educational seminars to multidisciplinary staff members and all clients.
  • Maintained both administrative and clinical oversight of more than 36 paraprofessional staff members.
  • Articulated and implemented organization's mission and communicated mission to staff members.
  • Planned and facilitated orientation and ongoing educational needs of staff members.
  • Provided clinical supervision and administrative responsibility for approximately 75 staff members.
  • Supervised approximately seventy five staff members, plus agency nurses.
  • Supervised 30 staff members including licensed and non-licensed nursing.
  • Managed Advanced Dementia unit of approximately 40 staff members.
  • Promote open communications with staff members and ancillary departments.
  • Developed and retained qualified staff members.
  • Assign staff members as Infection Control Coaches to monitor daily staff performance and awareness in implementing required hygiene and preventive measures.
  • Seek out educational opportunities to enhance my nursing knowledge and skills as well as share that knowledge with fellow staff members.
  • Provided orientation for all staff to ensure that staff members were updated regarding the program and responsibilities, including Agency staff.

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13. Performance Improvement

high Demand

Here's how Performance Improvement is used in Nurse Manager jobs:
  • Interview, hiring and manage personnel to include establishing performance expectation, completing performance appraisals and performance improvement procedures when necessary.
  • Conducted annual reviews, created performance improvement plans, ensured compliance with necessary education, and adherence with state/federal guidelines.
  • Identify opportunities and implement Performance Improvement and Quality Assurance solutions making all necessary updates to nursing policy / procedure manuals.
  • Participate in various performance improvement initiatives including program initiation, redesigning of departments, and restructuring clinical management team.
  • Developed and manages policies, procedures and standards reflective of evidence-based practice along with maintenance of performance improvement.
  • Assist with departmental Performance Improvement and efficient improvement as needed, especially with Vendor's and Material Management.
  • Designed and developed performance improvement initiatives like monitoring of restraints and seclusion; CTP timeliness of formulation.
  • Implemented evidence based practice on the unit by participating in and involving personnel in performance improvement projects.
  • Serve as diplomat within the organization for conflict resolution; implement performance improvement plan and disciplinary action.
  • Represented nursing for Inpatient Behavioral Health as a member of the Behavioral Health Performance Improvement/Quality Improvement Committee.
  • Implemented a pain management performance improvement project that enhanced staff in restraint application documentation and compliance rates.
  • Served as a liaison to resolve patient and physician complaints and coordinated unit performance improvement activities.
  • Conducted performance improvement development, implementation and monitoring on the unit level with staff engagement.
  • Coordinated scheduling, budgets, quality assessment and performance improvement projects and patient care delivery.
  • Maintain performance improvement projects, handle budget and participate in continuous quality improvement activities.
  • Developed performance improvement plans and oversees the clinical quality improvement activities/projects and CPC program.
  • Developed a performance improvement tool to ensure regulatory compliance in all out patient areas.
  • Plan and implement assessment strategies that provide sufficient data for performance improvement initiatives.
  • Coordinated and monitored patient care processes & actively participated in performance improvement processes.
  • Participate in unit, hospital, and system-based committees and performance improvement initiatives.

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14. Surgery

high Demand

Here's how Surgery is used in Nurse Manager jobs:
  • Collaborated with cardiac surgeons, anesthesiologists and nursing administration to increase cardiac surgery program to 2,500 open heart surgical procedures annually.
  • Supported general surgery, orthopedics, obstetric/gynecologic, genitourinary, eyes/ears/nose and throat, plastics, podiatry, and anesthesia/pain services.
  • Contributed to opening of new hospital, including implementation of computerized documentation and joining of general surgery unit and orthopedic unit.
  • Coordinated day to day operations on a combined 22-bed cardiovascular and thoracic surgery telemetry unit and a 15-bed cardiac surveillance unit.
  • Provided direct oversight and supervision of three nurses and fourteen paraprofessionals within the General Surgery clinic and Ambulatory Patient Unit.
  • Transformed newly opened out patient center into functioning surgery suite by organizing inventory and implementing protocol for safe medical practice.
  • Implement and monitor processes to standardize chart preparation and insure accuracy of received documentation prior to day of surgery.
  • Managed daily operations of Ambulatory Surgery and PeriAnesthesia area, including managing capital, human, and material resources.
  • Coordinated specialty care between department and Ambulatory Surgery Center, as well as managed staff of 16 clinical nurses/medical technicians
  • Maintain current nursing personnel list ensuring appropriate nursing coverage for surgery; update surgery schedule in computer.
  • Provided leadership and management to all nursing personnel and ancillary personnel within the Inpatient Surgery Center.
  • Manage daily operations of 12-Suite Department of Surgery at national leading abdominal transplant center.
  • Directed patient care services in the General Surgical Clinic Case managed patients undergoing gastric-bypass surgery
  • Direct and indirect care to patients undergoing surgery both in circulating and recovery positions.
  • Manage the day-to-day processes of a Medicare certified and AAAHC accredited ambulatory surgery center.
  • Supervised precept and trained nursing students and novice medical technicians on surgery unit.
  • Supported Oral Surgery Residents in clinic assisting with sedative and local extraction procedures.
  • Level II Trauma Center, Cardiovascular surgery program and highly regarded neurological services.
  • Maintained professional knowledge by attending the 2016 California Ambulatory Surgery Association conference.
  • Diversified business by helping to recruit physicians specializing in ophthalmology and plastic surgery

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15. Acute Care

average Demand

The branch of secondary healthcare which is responsible for giving short-term care to patients recovering from severe injuries or urgent medical problems is known as acute care. Acute care comprises multiple domains like; emergency care, urgent care, short-term stabilization, pre-hospital care, critical care, and trauma care.

Here's how Acute Care is used in Nurse Manager jobs:
  • Facilitated supportive services/counseling for client family members to address special concerns and ease the transition after acute care hospitalization.
  • Co-facilitated physician education related to documentation of medical necessity for patients admitted into the acute care setting.
  • Coordinated and facilitated service excellence education for 3 in-patient acute care units.
  • Conduct home visits/assessments of patient at risk for acute care intervention/hospitalization.
  • Discharge planning/Utilization ReviewStarting Care Management Concepts for Long Term Acute Care Hospital
  • Earned additional responsibility of managing acute care areas.
  • Serve as a Clinical Coordinator, Nurse Manager and as a staff nurse in acute care in the Transitional Care Unit.
  • Worked in all areas of the Nursing department, from skilled care to acute care to critical care to emergency care.
  • Controlled a budget of $12 M. Assisted the Director of Nursing for Acute Care Services in creating a capital budget.
  • Worked as a contract manager responsible for the operations and nursing care for an older adult behavioral health acute care unit.
  • Perform On-site and telephonic review of patients at skilled nursing facilities, inpatient rehabilitation and long term acute care facilities.
  • Remained for approximately 7 months due to request by LBJ administrator to apply for Director position in acute care services.
  • Supervised a staff of 52 nurses, nursing assistants, and unit clerks on a 32-bed long-term acute care unit.
  • Close collaboration with area hospitals for management of ACO (Acute Care Organization) patients for care across the continuum.
  • Managed and implemented total patient care for medically acute and psychiatric patients on a 14 bed acute care floor.
  • Fulfilled the dual role of direct patient care and direct line management of a 50 bed acute care unit.
  • Assisted in the development of this organization's first acute care clinic stationed within a community grocery store.
  • Performed 100% real-time chart audits on each patient admitted with stroke symptoms for all of Acute Care.
  • Managed a 39 bed acute care unit with a licensed staff of 40, unlicensed/clerical staff of 10.
  • Opened new Acute Care Medicine Division including design of physical work area, hiring and orientation/training of personnel.

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16. Infection Control

average Demand

Infection control describes the principles and practices used in hospitals and other healthcare facilities to control and minimize the spread of infections with the aim of lowering rates of infection. Infection control refers to the process of detecting and controlling pathogens in order to reduce their spread.

Here's how Infection Control is used in Nurse Manager jobs:
  • Worked closely with the Multidisciplinary Quality Management Team; involved with Hospital Safety, Infection Control, and Nursing/Hospital Management Committees.
  • Supervised and trained paraprofessional staff in emergency procedures, infection control and medication administration in several programs within the corporation.
  • Maintain established departmental policies and procedures, objectives, quality improvement initiatives, safety, environmental and infection control standards.
  • Established and monitored unit quality management, utilization review, and infection control activities; maintained standards.
  • Organized and facilitated meetings with facility nursing to staff to ensure infection control and quality control.
  • Participate in Client and Family Centered education regarding lifestyle changes, safety and infection control issues.
  • Collected infection control data, secured statistical data, and implemented infection control procedures/ policies.
  • Develop and implement infection control plan and evaluate effectiveness by utilizing data and risk assessments.
  • Coordinate interdisciplinary services to include nursing, environmental services, food services and infection control.
  • Collaborated with quality and infection control resources for monitoring and reporting surgical site infections.
  • Developed and served on a unit based Infection Control Committee to decrease hospital-acquired infections.
  • Implemented quality improvements and infection control programs to support clinical operations and compliance requirements.
  • Implemented an infection control protocol that helped to reduce central venous catheter infections.
  • Conduct Monthly psych medication audits and antibiotic medication audits for infection control.
  • Implemented and monitored Infection Control policies and procedures when obtaining laboratory specimens.
  • Monitor infectious conditions and oversee proper use of infection control procedures.
  • Developed, implemented and monitored Infection Control Programs for both facilities.
  • Monitored infection control and compliance to safety regulations ensuring zero incidences.
  • Participated and monitors infection control practices according to JCAHO standards.
  • Maintain infection control/prevention guidelines as outlined by the company.

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What type of skills will young graduates need when they enter the workforce in the coming years?

Wendy Robb Ph.D.

Dean & Professor, School of Nursing, Hazel and Walter May Nursing Endowed Chair for Excellence in Nursing, Cedar Crest College

First and foremost, our newest crop of professional nurses will need resiliency - the capacity to recover quickly from difficulties - toughness!! (Oxford dictionary) These nurses will need mental toughness and will be asked to flex further than they've ever flexed before. As health care professionals we need to support their mental health and professional development as new nurses. Encourage meditation, relaxation, exercise, walks in nature, etc. New graduates entering the current healthcare system may be questioning their choice of profession and their decision to become a nurse, particularly with the overlay of politicism with the pandemic. It is our responsibility to help them through and prepare them, equip them for short-term and long-term successes. We don't know exactly how they will fair, but it is our essential duty to nurture them. They will be a special breed, a group of new nurses who entered the profession during a full-blown pandemic in the Year of the Nurse and Midwife (2020). I wonder what Florence Nightingale would think? I am sure she would be proud and expect nothing less than our best!Show more

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Online Courses For Nurse Managers

One of the best ways to acquire the skills needed to be a nurse manager is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since nurse managers benefit from having skills like rn, patient care, and health care, we found courses that will help you improve these skills.

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Pediatric HIV Nursing
edX (Global)

Taught by leading experts in pediatric HIV clinical care and treatment, nursing, and global health, this course will equip nurses and midwives with the skills they need to provide quality clinical care to children living with HIV according to the latest clinical guidelines from the World Health Organization. The course is self-paced to accommodate individual schedules and learning needs.ICAP at Columbia University has been a leader in international HIV care and treatment for over a decade. We...

Certificate in End of Life Care
ed2go

(19 contact hours) The Certificate in End-of-Life Care will enhance the knowledge and skills of health care professionals and individuals who work with or care for those experiencing a terminal illness...

Introduction to Integrative Nursing
coursera

This course is designed for nurses who are drawn to practice in a different way - nurses who value whole-person care and know that the essence of nursing practice is truly caring and healing. You will learn about the principles and practices of Integrative Nursing and how you can be a healing presence to all you serve. Then, you will do an integrative assessment and apply the principles of Integrative Nursing to improve symptom management and overall patient outcomes. Finally, you will explore w...

Integrative Nursing
coursera

You will identify ways to implement the six principles of Integrative Nursing in your work setting, then learn how to practice and apply specific integrative therapies at work, in alignment with the research evidence and safety and quality considerations. In short, you will be ready to partner with patients on developing a plan of integrative care that fits their needs and preferences. Each course is eligible for Minnesota Board of Nursing continuing education requirements and may be eligible fo...

Value-Based Care: Managing Processes to Improve Outcomes
coursera

COURSE 3 of 7. This course is designed to introduce you to critical office-based processes that a value-based practice must manage in the drive towards improved patient outcomes. In Module 2, we'll focus on office-based and clinical patient-based supporting functions. At every level in healthcare, guidelines, processes, and functions exist to improve outcomes, and following a consistent process will return the best effect. Refine your understanding of value and learn strategies to provide real a...

Certificate in Pain Assessment and Management
ed2go

(12 contact hours) This certificate provides an overview of the mechanisms of pain, the multidisciplinary methods of assessment, management, and treatment of pain, which include adults, children, and the elderly with cancer related and non-cancer related pain...

Nursing Informatics Leadership Theory and Practice
coursera

"By the end of this Course, you will be able to…" Evaluate effective leadership styles for leadership in nursing informatics in clinical or academic contexts to improve leadership success. Discover core values that support effective nursing informatics leadership in academic and clinical contexts to inform development of a personal leadership mission statement. Discover competing values and polarities related to knowledge leadership and management to promote successful leadership collabor...

Addiction Treatment: Clinical Skills for Healthcare Providers
coursera

This course is designed with a singular goal: to improve the care you provide to your patients with substance use disorders. By delving into a model case performed by actors, seven Yale instructors from various fields provide techniques to screen your patients for substance use disorder risk, diagnose patients to gauge the severity of their use, directly manage treatment plans, refer out to treatment services, and navigate the various conditions that may limit your patient's access to treatment...

Nursing Informatics Leadership
coursera

Nurses and interprofessional healthcare clinicians and educators will learn principles of informatics leadership in clinical and academic settings, and apply their learning to real world scenarios in practice and training/education environments. Learners will understand the history and development of nursing informatics leadership to appreciate today's leadership challenges, gain self-knowledge of one's own nursing informatics leadership skills to influence the future of the nursing informatics...

Nursing Informatics Training and Education
coursera

In this fourth of our five courses, I will go deeper into the training and education leadership skills that are helpful for nursing informatics leaders. I will also guide you through the process of preparing a course document or syllabus for the nursing informatics specialty both in academic settings and in practice or industry. Following are the course objectives: 1. Describe relevant nursing informatics course development in clinical and academic settings to understand similarities and differe...

Certificate in Spirituality, Health, and Healing
ed2go

(25 contact hours) Enhance your professional marketability by recognizing the impact spiritual values and beliefs have on health and healing...

The Critical Role of IT Support Staff in Healthcare
coursera

This is a very exciting time to be exploring a career in Health IT Support! In this introductory course, you'll learn about various roles in IT support that are common in healthcare. IT support staff play critical roles in many different healthcare venues. In addition to helping clinics, hospitals, and emergency rooms, you may end up providing support in a skilled nursing facility, ambulatory surgical center, virtual care setting, or even a patient's home! On any given day, you may interact with...

Skills for Nursing Informatics Leaders
coursera

In this first of our five courses, Dr. Karen Monsen introduces the nursing informatics leadership essentials and skills that will guide you through your studies as you apply leadership principles to the nursing informatics specialty. Course Objectives: Describe essentials of nursing informatics leadership to gain a foundation for study in this specialization Reflect on your personal nursing informatics leadership goals to establish your plan to advance your nursing informatics leadership journey...

PrEParing: PrEP for Providers and Patients
coursera

Pre-Exposure Prophylaxis (PrEP) using the antiretroviral medication emtricitibine/tenofovir approved in countries around the world is a highly effective means of reducing transmission of HIV through sexual encounters and needle sharing. This Johns Hopkins University course PrEPares you with essential information, concepts and practical advice regarding PrEP from leaders in the field. A first of its kind learning opportunity, both providers and patients learn from the same experts through content...

Certificate in Perinatal Issues
ed2go

(20 contact hours) The Certificate in Perinatal Issues is a multidisciplinary educational experience designed to enhance the knowledge and skills of individuals who provide care and support for childbearing women, newborns, and families...

COVID-19 Contact Tracing For Nursing Professionals
coursera

Covid-19 Contact Tracing For Nursing Professionals Approval Statement: This nursing continuing professional development activity was approved by the Texas Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. Covid-19 Contact Tracing For Nursing Professionals was created for anyone who wants a certificate in Contact Tracing and especially for RN's who would like to obtain 10 CEU credits from The Texas Nurses Association. *CONTINUING...

Nursing Informatics Leaders
coursera

In this course, we explore the AMIA Nursing Informatics History Project. By the end of the module, you will understand the resources available that will be used in this course to learn about the first hand experiences, future vision, and lessons learned in becoming a nursing informatics pioneer. Course Objectives: Explore the history of technology and its relationship to the beginning of nursing informatics to understand historical context and evolution of the specialty Discover the AMIA Nursing...

Certificate in Stress Management
ed2go

(14 contact hours) Explore the physiological, social, and psychological impacts of stress and study modalities to get stress under control...

Certificate in Holistic and Integrative Health: Foundations 1
ed2go

(14 contact hours) This online course focuses on foundational concepts in holistic and integrative health, including stress management, physical activity and movement, nutrition, and healing environments...

Certificate in Integrative Mental Health
ed2go

(20 contact hours) Learn a groundbreaking, holistic and integrative approach to treating mental health problems. This course will provide complementary methods of care which are combined with medications and psychotherapy to effectively address the physical, psychological, and spiritual needs of individuals with a variety of mental health conditions...

20 Most Common Skill For A Nurse Manager

RN14.9%
Patient Care9.7%
Health Care9.4%
Procedures9.1%
Facility6%
Emergency3.7%
Clinical Staff3.6%
Treatment Plans3%

Typical Skill-Sets Required For A Nurse Manager

RankascdescSkillascdescPercentage of ResumesPercentageascdesc
1
1
RN
RN
14.9%
14.9%
2
2
Patient Care
Patient Care
9.7%
9.7%
3
3
Health Care
Health Care
9.4%
9.4%
4
4
Procedures
Procedures
9.1%
9.1%
5
5
Facility
Facility
6%
6%
6
6
Emergency
Emergency
3.7%
3.7%
7
7
Clinical Staff
Clinical Staff
3.6%
3.6%
8
8
Treatment Plans
Treatment Plans
3%
3%
9
9
CPR
CPR
2.7%
2.7%
10
10
Professional Development
Professional Development
2.7%
2.7%
11
11
Customer Service
Customer Service
2.5%
2.5%
12
12
Staff Members
Staff Members
2.2%
2.2%
13
13
Performance Improvement
Performance Improvement
2.2%
2.2%
14
14
Surgery
Surgery
2.1%
2.1%
15
15
Acute Care
Acute Care
2.1%
2.1%
16
16
Infection Control
Infection Control
1.8%
1.8%
17
17
Oversight
Oversight
1.8%
1.8%
18
18
Quality Improvement
Quality Improvement
1.8%
1.8%
19
19
LPN
LPN
1.3%
1.3%
20
20
Trauma
Trauma
1.3%
1.3%
21
21
Daily Operations
Daily Operations
1%
1%
22
22
Oncology
Oncology
0.9%
0.9%
23
23
CMS
CMS
0.9%
0.9%
24
24
Medication Administration
Medication Administration
0.9%
0.9%
25
25
ICU
ICU
0.9%
0.9%
26
26
Staff Meetings
Staff Meetings
0.7%
0.7%
27
27
Hipaa
Hipaa
0.7%
0.7%
28
28
Triage
Triage
0.7%
0.7%
29
29
Medical Assistants
Medical Assistants
0.7%
0.7%
30
30
Clinical Operations
Clinical Operations
0.6%
0.6%
31
31
Osha
Osha
0.6%
0.6%
32
32
Pacu
Pacu
0.6%
0.6%
33
33
Jcaho
Jcaho
0.6%
0.6%
34
34
Medical Records
Medical Records
0.5%
0.5%
35
35
Medicaid
Medicaid
0.5%
0.5%
36
36
Telemetry
Telemetry
0.5%
0.5%
37
37
Ensure Compliance
Ensure Compliance
0.5%
0.5%
38
38
IV
IV
0.5%
0.5%
39
39
Federal Regulations
Federal Regulations
0.5%
0.5%
40
40
FTE
FTE
0.4%
0.4%
41
41
Performance Evaluations
Performance Evaluations
0.4%
0.4%
42
42
Regulatory Agencies
Regulatory Agencies
0.4%
0.4%
43
43
DON
DON
0.4%
0.4%
44
44
Staff Education
Staff Education
0.4%
0.4%
45
45
Disciplinary Actions
Disciplinary Actions
0.3%
0.3%
46
46
EMR
EMR
0.3%
0.3%
47
47
Vital Signs
Vital Signs
0.3%
0.3%
48
48
MDS
MDS
0.3%
0.3%
49
49
CNA
CNA
0.3%
0.3%

107,443 Nurse Manager Jobs

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