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Nurse receptionist skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical nurse receptionist skills. We ranked the top skills for nurse receptionists based on the percentage of resumes they appeared on. For example, 26.0% of nurse receptionist resumes contained front desk as a skill. Continue reading to find out what skills a nurse receptionist needs to be successful in the workplace.

15 nurse receptionist skills for your resume and career

1. Front Desk

Here's how nurse receptionists use front desk:
  • Worked at front desk, greeted guests, answered phones, prepared mail and flyers for building Other work experience
  • Maintain and effectively administer the front desk systems ensuring compliance with all contract and/or funding requirements and obligations.

2. Patients

Here's how nurse receptionists use patients:
  • Charted medical records and assisted patients* Ordered supplies and inventory* Answered phones and maintained computer records
  • Prepared treatment rooms for patients examinations.

3. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how nurse receptionists use phone calls:
  • Answered telephone calls and assisted residents needs.
  • Screen phone calls and route appropriately.

4. Nursing Home

Here's how nurse receptionists use nursing home:
  • Maintained knowledge of nursing home policies and procedures and followed protocol.

5. Appointment Scheduling

Here's how nurse receptionists use appointment scheduling:
  • Schedule and coordinate times for appointment scheduling.
  • Performed front desk duties including- -Answering phone calls-Booking appointments-Checking in clients/ cashier-Appointment Scheduling/ Payroll Processing-Salon assistant including assisting with clients i.e.

6. Vital Signs

Vital signs are a set of values indicating different body systems' performance. They are measurements of the body's most basic functions. The four major vital signs used in medicine to assess a patient are body temperature, pulse rate, respiration rate, and blood pressure.

Here's how nurse receptionists use vital signs:
  • Monitored patient vital signs during surgical procedures, and notified veterinarian of changes in stability
  • Obtained vital signs, medical history, and reason for visit.

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7. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how nurse receptionists use telephone calls:
  • Received and directed telephone calls and relay conversations and pertinent messages to others while maintaining accuracy, clarity and confidentiality.
  • Answered and managed incoming and outgoing telephone calls using correct salutations and telephone etiquette while recording accurate messages.

8. Insurance Verification

Here's how nurse receptionists use insurance verification:
  • Perform insurance verification for Medicare/Medicaid.
  • Transfer added responsibilities including insurance verification, all clinic insurance authorizations, flexing hours to meet needs of Physical Therapist.

9. Patient Charts

Here's how nurse receptionists use patient charts:
  • Assemble incoming patient charts and packages.
  • Review patient charts to ensure proper documentation and information are enclosed in accordance with office guidelines.

10. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how nurse receptionists use patient care:
  • Coordinated referrals, scheduled tests, obtained prior authorizations, and assisted providers with obtaining information pertinent to patient care.
  • Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.

11. Check-In

Check-in is the hospital process of registering new patients to the hospital database. It also refers to where patients get their information registered or where patient's kin check for their patient's whereabouts.

Here's how nurse receptionists use check-in:
  • Established accurate accounts for each guest upon check-in according to their requirements and ensured guest paperwork or documentation was filed appropriately.
  • Greeted customers in professional manner and facilitated check-in and check-out process as appropriate.

12. Exam Rooms

An exam room in a hospital is a place where patients are examined by medical representatives. In several cases, the exam room distinguishes the doctor-patient relationship and is a critical component of the overall care process.

Here's how nurse receptionists use exam rooms:
  • Prepare treatment and exam rooms with essential tools.
  • Maintain exam rooms for the veterinary technicians and veterinarian.

13. EMR

Here's how nurse receptionists use emr:
  • Registered patients into EMR system Verified Insurance and collected co-pays Obtained Prior Authorizations for insurance Scheduled Appointments
  • Registered new patients and updated established patient demographics utilizing the EMR program.

14. EKG

Here's how nurse receptionists use ekg:
  • Performed glucose testing, urinalysis, EKG's, vision and hearing screenings.

15. Blood Draws

Here's how nurse receptionists use blood draws:
  • Performed blood draws, prepared and administered vaccinations, and other laboratory procedures.
  • Assist with blood draws, nail trims, or any procedure needing an extra hand.
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List of nurse receptionist skills to add to your resume

Nurse receptionist skills

The most important skills for a nurse receptionist resume and required skills for a nurse receptionist to have include:

  • Front Desk
  • Patients
  • Phone Calls
  • Nursing Home
  • Appointment Scheduling
  • Vital Signs
  • Telephone Calls
  • Insurance Verification
  • Patient Charts
  • Patient Care
  • Check-In
  • Exam Rooms
  • EMR
  • EKG
  • Blood Draws
  • HIPAA
  • Medical History
  • Direct Calls
  • Computer System
  • Patient Appointments
  • Radiology
  • CPR
  • Payroll
  • Surgical Procedures
  • Medical Procedures
  • Appointment Calendar
  • PowerPoint
  • Transferring Calls

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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