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Nursing services manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Dr. Cara Young Ph.D.,

Linda Galocy

Below we've compiled a list of the most critical nursing services manager skills. We ranked the top skills for nursing services managers based on the percentage of resumes they appeared on. For example, 26.6% of nursing services manager resumes contained patients as a skill. Continue reading to find out what skills a nursing services manager needs to be successful in the workplace.

15 nursing services manager skills for your resume and career

1. Patients

Here's how nursing services managers use patients:

Implemented emergency department fast track system reducing length of stay for patients with lower acuity illness/injury.
Developed and implemented Hypothermia Protocol for Post Cardiac Resuscitation patients in the emergency department.

2. Acute Care

The branch of secondary healthcare which is responsible for giving short-term care to patients recovering from severe injuries or urgent medical problems is known as acute care. Acute care comprises multiple domains like; emergency care, urgent care, short-term stabilization, pre-hospital care, critical care, and trauma care.

Here's how nursing services managers use acute care:

Provide supervision for Social Work/ Counseling staff on 2 acute care units and behavioral health emergency department.
Provided leadership and management for 35 acute care FTE's.

3. Surgery

Here's how nursing services managers use surgery:

Received battle injured US and Coalition troops into the operating room for life saving trauma surgery.
Worked to improve processes between physicians and surgery.

4. Quality Patient Care

Here's how nursing services managers use quality patient care:

Implemented an upgraded endoscopy system to provide quality patient care for the department.
Develop new programs aimed at reducing healthcare cost, while maintaining a high level of quality patient care and customer satisfaction.

5. Patient Safety

Here's how nursing services managers use patient safety:

Monitored budget variances and prioritized capital purchasing needs in relation to patient safety and evidence based practice.
Instituted multiple safety initiatives to improve patient safety in the operating room.

6. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how nursing services managers use cpr:

Demonstrated CPR and obtained certification.
Perform emergency procedures such as Cardiopulmonary Resuscitation (CPR).

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7. Home Health

Here's how nursing services managers use home health:

Performed home health chronic disease assessment and management services for state and federally funded programs.
Managed the Home Care Program for Personal Care and Home Health Services and community services.

8. Rehabilitation

Here's how nursing services managers use rehabilitation:

Implemented and chaired interdisciplinary rehabilitation committee.
Remodeled Cardiac Lifestyle Management Program, developed contracts, hired personnel, implemented Mindfulness meditation clinic within Cardiac Rehabilitation clinic.

9. Health System

A health system or a health care system consists of the different health institutions, organizations, and other resources that promote health as a whole. One of the objectives of this is ensuring that all residents in a particular community or industry are protected and secured through an organized health system. Also, it is to protect people against financial crises because of illnesses or illnesses.

Here's how nursing services managers use health system:

Collaborated with Joint Task Force Capital Medicine and the Military Health System in setting organizational mergers standards.
Provided monthly reports to health system administration regarding total patient days and other specific data requested.

10. Infection Control

Infection control describes the principles and practices used in hospitals and other healthcare facilities to control and minimize the spread of infections with the aim of lowering rates of infection. Infection control refers to the process of detecting and controlling pathogens in order to reduce their spread.

Here's how nursing services managers use infection control:

Managed the organizations Infection Control program and procedures.
Created policies appropriate to program and spread sheets for infection control tracking working with Quality Assurance and Risk Management.

11. Quality Improvement

Quality improvement (QA) is a systematic approach to eliminate or reduce rework, wastes, and losses in the production process. It is part of quality management, which aims to increase the ability to meet quality requirements. It manages change and uses data for making decisions to improve policies, programs, and results.

Here's how nursing services managers use quality improvement:

Preformed monthly audits and reported these results to Quality Improvement Team, facility Compliance officer, facility Administration and corporate Administration.
Assisted with development of risk management and quality improvement program.

12. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how nursing services managers use patient care:

Assist in developing hospital programs involving human resource development, patient care delivery, facility appropriations, and CQI implementation programs.
Result: Clients experiencing increased educated staff and improved patient care

13. Staff Development

Here's how nursing services managers use staff development:

Maintained scheduling, staff development, and community outreach education.
Promote staff development and enhance staff competencies.

14. Process Improvement

Here's how nursing services managers use process improvement:

Participated in process improvement activities regarding the medical department.
Created and implemented Process Improvements for the admission to Acute Inpatient Rehab

15. Clinical Operations

Clinical operations caters to the administration of the drug development process by ensuring there is proper planning, appropriate conduct through the process, safety of patients and use of quality data. It also encompasses facilitating effective communication between the different study sites and sponsors of the drug process.

Here's how nursing services managers use clinical operations:

Computerized clinical operations, standardized technology/supplies, and systematized regulatory requirements.
Supervised clinical operations of a 36-bed unit with responsibilities including education and training of new employees and yearly evaluations.

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What skills help Nursing Services Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on nursing services manager resumes?

Dr. Cara Young Ph.D.

Associate Professor, The University of Texas at Austin

More than skills, it is what school/program the student is graduating from and the types of clinical experiences they have had while in school, and the number of hours spent in those clinical settings.

What soft skills should all nursing services managers possess?

Linda Galocy

Director and Assistant Dean, Clinical Associate Professor, Indiana University Northwest

Writing skills, communication, organization, the ability to multi-task, critical thinking skills.

What hard/technical skills are most important for nursing services managers?

Linda Galocy

Director and Assistant Dean, Clinical Associate Professor, Indiana University Northwest

Technical skills are dependent on the job, but working with multiple types of software at one time is very common in the health information profession. Patient records are electronic. Therefore, the ability to learn and adapt to electronic health record systems is a must. In addition, supportive software is typically used in order to get the work done, such as an encoder, which allows a medical coder to assign codes to a patient record, a release of information system that is utilized for tracking requests for patient records from the time the request is received until it is complete. The ability for
+a health information professional to understand an entire process, such as the revenue cycle. There are many individuals involved in the process of obtaining payment for healthcare services rendered, and it is important for everyone to do their job, do it correctly, and when errors occur, work together to correct those errors.

What type of skills will young nursing services managers need?

Karen Monsen Ph.D. RN, FAMIA, FNAP, FAAN

Professor, University of Minnesota

The future of information systems will expand into self-learning systems through automated data analytics or artificial intelligence. To get there, we will need young graduates who can program, manage, and analyze data to produce meaningful output for decision-makers. These are different skill sets that rely on having some content expertise -- an awareness of healthcare terminologies and clinical contexts. Teamwork skills are essential because of these diverse perspectives required to create a true data-driven project; success depends on interprofessional collaboration - great listening - willingness to learn and adapt to meet the needs arising in an evolving world.

Do you want to know more?

List of nursing services manager skills to add to your resume

The most important skills for a nursing services manager resume and required skills for a nursing services manager to have include:

Patients
Acute Care
Surgery
Quality Patient Care
Patient Safety
CPR
Home Health
Rehabilitation
Health System
Infection Control
Quality Improvement
Patient Care
Staff Development
Process Improvement
Clinical Operations

Patient Flow
Critical Care
PACU
FTE
Nursing Home
ICU
Risk Management
Performance Evaluations
Direct Supervision
Service Line
IV
Employee Engagement
Medical Care
JCAHO
Regulatory Compliance

Direct Reports
Disciplinary Actions
Direct Patient Care
EMR
Endoscopy
Pre-op
CMS
Medication Administration
Staff Education
Emergency Room
Clinical Support
DHS
Medical Oncology
Patient Satisfaction Scores
Patient Education

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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