Oak Orchard Health Center jobs - 65 jobs

The Clinical Performance and Quality Manager is responsible for the overall development, coordination, monitoring and presentation of mandatory trainings, ongoing staff development and performance of the Oak Orchard Health Medical Department. The Clinical Performance and Quality Manager will directly report to the Director of Nursing and oversee the Nurse Supervisors. This position will ensure the standardization of workflows, training and competency requirements. Additionally, optimization of clinical standards will be audited monthly and coached consistently to ensure quality measures are met within the organization. The position requires experience in education program development, preferably in the health care environment, with demonstrated ability to present educational information. Candidates must be able to communicate effectively with all levels of the organization and build a strong rapport with those around them. Must be comfortable with technology, specifically eCW and Microsoft Office, and demonstrate a high degree of organizational skills and take initiative to problem-solve. Job Responsibilities: * Identify areas for clinical improvement, develop improved standardized workflows and create training materials for clinical staff. * Work with HR/Relias Learning System Administrators to ensure that all nursing staff is compliant with annual Relias Learning. * Regularly audit workflows at each location to ensure standardization is maintained consistently across the organization. * Provide credentialing specialist with updated documentation of required training elements for clinical credentialing and privileging files. * Coordinate multi-service line training presentations as requested by departmental leadership. * Track all clinical staff certifications, including BLS. Ensure that staff remains compliant with BLS requirements and training. Coordinate with HR to enroll staff into BLS training classes. * Collaborate with Director of Nursing and Chief Medical Officer to develop role-specific training plans, competency checks for clinical skills and point of care testing, and in-service content for nursing staff. * Complete quarterly performance audits with reporting on quality measures and partner with DON to review and troubleshoot areas for improvement. * Provide training for all Nurse Supervisors, LPNs and MAs on nursing skills and point of care testing machines (maintenance, testing and quality controls), and complete competency checks for nursing skills and machines used at the point of care annually. * Provide training to RNs on nursing skills and point of care testing as well as basic RN skills such as document review, TOC processing, INR tracking/management and Chronic Care Management (CCM). * Provide training for all Nurse Supervisors, including ensuring VFC/VFA compliance and training, monthly duties and Nurse Supervisor audits. * Provides leadership for the Nurse Supervisor team including support of the nursing team, troubleshooting day-to-day operations, payroll processing and supporting daily needs of the nursing team. * Provide the first week of in-person orientation for all nursing staff, including role-specific training on EMR, workflows and point of care testing machines and completion of competency checks for nursing skills and machines used at the point of care. * Create training materials for each trainee, including skills and information binders that nurses can add to as they grow with Oak Orchard. * Partner with the DON to confirm site-based compliance of the medical team with governing bodies such as Patient Centered Medical Home (PCMH) and The Joint Commission (JCO). * Travel to satellite locations for both support of the locations and to conduct training and skills assessments. * Identify individual nursing needs to address opportunities for improvement and ensure optimal nursing retention and reduce turnover. * Travel to all locations on a monthly basis to meet with nurse Supervisors and ensure workflow compliance. * Attend meetings as required and participate in continuing learning and education. * Any other reasonable task as assigned. Skills/Qualifications: * Creative problem solving abilities, strong research and data analysis skills. * Ability to effectively manage time, self-direct and set priorities * Strong education and presentation skills. * Strong written and verbal communication skills. * Competency with Microsoft Office products and EMR skills, specifically eCW, Education/Experience: * Registered Nurse Licensure Required, BSN preferred with 1+ years leadership experience. * ARNs with 3+ years of leadership experience. * LPN Licensure with 5+ years of leadership experience. * Experience developing and presenting clinical and non-clinical training preferred.

Valor Healthcare is looking for a passionate Medical Office Receptionist to join our team at the Community Based Outpatient Clinic (CBOC) in (Glens Falls, NY). In exchange for your dedication and experience, we are proud to offer a competitive salary, excellent benefits, generous time off and a weekday schedule. Our mission is simple: to provide quality healthcare to America's veterans through our healing focus, indebted hearts, and tireless resolve. Valor operates more than 50 VA CBOCs in the United States as a contractor for the U.S. Department of Veterans Affairs. We provide a full range of medical services to veterans through the operations of CBOCs, tailored to meet the specific needs of local VA medical centers. Our comprehensive set of services includes primary care, diagnostics, laboratory, telehealth, behavioral health, and more. As a Medical Office Receptionist, you will provide prescribed medical treatment and personal care services to patients with diseases and injuries seeking treatment in the clinic, as directed by physician or mid-level provider. You will collaborate with the core PACT Team (Primary Care Provider, RN and Medical Assistant) and expanded PACT Team including family/caregiver, VA, and community-based services involved in developing the patient care plan. Core Responsibilities Actively assists with the administrative support related to patientcare. Inputs all patients' information into VISTA/CPRS. Verifies any and all clinical reminders “due” at the time of each patient visit are completed prior to check out. Check patients in and/or out of the clinic. Schedule clinic appointments. Answers phones and timely relays messages. Fulfill compliance requirements of the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC) oversight, lab compliance and other related items. Remain focused on achieving excellent clinical outcomes through data input accuracy and within the specified VA guidelines.• Must provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors. Participate in the clinic's outreach events to help support the clinic's enrollment initiatives. Support patient enrollment and retention in appointments, follow-up visits or nurse visits. Embrace and support new initiatives, whether clinical or operational. Requirements Qualifications High School Diploma/GED or equivalent education Strong computer skills, EMR experience preferred Demonstrated high quality customer service & organization skills Minimum, 1-year experience in a clinical or call center environment (preferred). Must be credentialed and remain in good standing through the Veterans Health Administration (VA). Current certification in Basic Life Support (must be renewed periodically as specified by the certifying agency - AHA valid for two years, e.g.) and in ACLS as specified by individual VAMC contract Proficiency in written and spoken English. Energetic and optimistic demeanor This is considered a safety sensitive position. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Salary Description $19-20/hour

Provide high-quality dental care to Oak Orchard patients by diagnosing and treating dental health ailments. Work in tandem with hygienists and assistants to ensure excellent patient health and satisfaction. Job Responsibilities: Participate in efforts to provide the highest quality patient care to all segments of the communities served by Oak Orchard. Maintain a safe, clean, orderly work area Adhere to all organizational personnel policies Provide dental, diagnostic, and treatment services to patients in the health center as allocated by the Dental Practice Act of New York State. Appropriately record dental evaluation and treatment in patient EHR. Refer patients as necessary for appropriate specialty care. Provide day-to-day supervision of dental assistants and dental hygienists who work with him/her. Indicates commitment to organizational values. Participate in annual continuing dental education. Ability to work a flexible schedule. Some evenings and weekends may be required. Adhere to all exposure and infection control protocols. Participate in departmental peer review process. Lock all completed notes within three days. Any other reasonable requests by senior management. Requirements Skills/Qualifications: Commitment to creating a positive team environment and being a good team member. Strict adherence to confidentiality of all information related to Oak Orchard patients and organizational information. Strong commitment to providing exceptional patient care. Required Education and Experience: Graduate of an accredited school of dentistry and completion of General Practice Residency as required in New York State. Salary Description $140,000-$185,000 + $10,000 Sign-On

This position will report directly to the Chief Financial Officer & Senior Financial Accountant and will be responsible for grants management, revenue recognition, assisting in month end close, fixed assets management, cash management and bank reconciliations. Job Responsibilities: * Responsible for completion of grant budgets and modifications, as needed, for all agency grants. * Responsible for monthly vouchering of all grants. * Responsible for monthly reporting on all grant status' to leadership and program leaders. Compiles and tracks status of grant applications for management. * Ensure proper revenue recognition of various grants * Completes external reporting required by granters. * Communicates, as needed, to various funders regarding grants. * Ensures all grant revenue/expenses are included in agency operations budget, as needed. * Overall revenue recognition, patient service revenue posting entries from the electronic medical record. * Calculation of bad debts, contractual allowances analysis and reporting. * Account Receivable reconciliation including provision of doubtful debts. * Assist program staff with compiling required information for various budget submissions. * Prepares Cash Flow and necessary forecasts. * Assist Finance team with finalization of monthly financials and annual financial audit * Completes bank reconciliations monthly for all agency bank accounts. * Completes monthly Fixed Assets entries and reconciles Fixed Asset module to the General Ledger. * Completes annual audit of Fixed Assets to ensure accuracy. * Completes worksheet and submits monthly HCRA Tax * Assist with the creation, updates and review of relevant Policy and Procedures * Other duties as assigned. Skills / Qualifications: * High attention to detail and extremely organized * Proficient with MS Office, specifically excel * Knowledge of generally accepted accounting principles, non-profit/grants accounting. * Excellent verbal and written communication skills. * Excellent organizational skills and attention to detail. * Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies. * Excellent time management skills with a proven ability to meet deadlines. * Strong analytical and problem-solving skills. Education / Experience * BA in accounting or related field with five (5) years of relevant experience. OR * Master's Degree in accounting or related field with one (1) years of relevant experience

Under general direction of the Director of Operations and with latitude for independent judgment, the Clinic Operations Manager (COM) serves as the operations and business manager for the site. The COM has supervisory authority, in collaboration with departmental supervisors, over the work activity of all employees at their respective sites. The COM will maintain a positive work environment in alignment with OOH's values by behaving and communicating in a respectful and professional manner with patients, coworkers, and various levels of leadership, and holding staff accountable for doing the same. Job Duties and Responsibilities: Operations Management * Supervises the overall operation of the office and staff in alignment with goals, policies, practices and procedures. Accomplishes this by working with direct reports and with supervisors of departments represented at the site and escalating issues as needed. * Responsible for utilizing operational dashboards, scorecards, team and patient feedback to identify problem areas and develop/carry out collaborative and interdisciplinary corrective action plans to meet strategic goals. * Compiles, analyzes and reviews site-specific operational and quality reports (phone utilization and coverage, payer incentive plan reports and rosters) * Responsible for ensuring provider beans, triages and notes are managed in a timely fashion per policy; escalating issues to direct supervisors as needed. * Oversees the safety and cleanliness of the facility. This includes monthly safety walk-through and ensuring the aesthetics and functions of the site is acceptable. * Point of contact for the security monitoring team. Financial * Responsible for control, accuracy, and reporting of daily copay reports and banking deposits. * Maintains provider schedules to ensure adequate visit volumes for patient access and visit volume performance. * Ensures insurance pre-verification and appointment chart preparation protocols are completed to maximize reimbursement. Quality and Compliance * Oversees completion and submission of compliance reports (i.e., employee temperature logs, etc.) * In collaboration with physician(s), oversees clinical compliance for quality assurance, documentation, and reporting. * Submits incident report(s) for adverse events that occur at site and provides follow-up as needed. * Addresses patient complaints and provide satisfactory resolution to address patient needs. * Ensures operational compliance with OOH standards, HIPAA, HRSA, OSHA and TJC policies. * Trains staff and practice for emergency and disaster planning protocols. * Utilizes working knowledge and enforces patient rights and organizational ethics Administrative Duties * Responsible for hiring, site orientation, training, development, evaluation, and management of front office staff. * Prepares and distributes daily/weekly front office schedules ensuring proper staffing to support daily clinic operations. * Attends in-services and other mandatory training sessions. * Conducts monthly clinic staff meetings to include all service lines and supporting program staff. * Acts as liaison with property managers and collaborates with the Facilities Department to manage and address issues with property/facility. * Completes and processes reimbursement and mileage expense reports for providers and direct reports. * Routine written and phone communication with patients, staff, and providers. * Managers may oversee multiple sites, based on mutual agreement. * Any other reasonable requests by management. Requirements Skills: * Staff management and conflict resolution * Knowledge of medical practices, terminology, and reimbursement policies. * CPT/ICD-10-CM coding systems. * Electronic medical records and billing systems. * Planning, organizing, delegating, and supervising. * Project management * Skill in evaluating the effectiveness of existing methods and procedures. * Problem solving skills. * Excellent verbal and written communication. * Ability to use multi-line phone system, including transferring calls and paging. * Computer skills as outlined below: o Ability to navigate from desktop to a variety of applications. o Ability to copy and paste documents. o Basic Microsoft Outlook email skills (open new, to, cc, send). o Basic electronic filing skills (name a file, save file, save as). o Basic typing skills; basic keyboarding skills. o Basic proficiency with Microsoft Word and Excel. * Ability to read, interpret, apply and cross-train staff regarding policies and procedures. * Ability to set priorities among multiple requests. * Ability to interact with patients, medical and administrative staff, and the public effectively. Education and Experience: * High School Diploma/GED required; Bachelor's degree preferred. * Minimum of 3 years of medical office experience strongly preferred. * Minimum of 3 years direct or indirect supervisory experience preferred. * License/Certification Preferred: Certified Medical Office Manager (CMOM)

The Medical Assistant (MA) is responsible for assisting the Clinician and Nurses in patient care. Under the supervision of the Nurse, the MA performs clinical functions such as the collection of vital signs, in house (point-of-care) testing and phlebotomy, completes required forms and answers patient telephone calls. Responsibilities General Nursing Skills: Under strict protocol and under the supervision of the RN, MAs must demonstrate the ability to perform the following: * Obtaining of vital signs (including height, weight, head circumference, temperature (oral and/or ear), pulse, respiration, and blood pressure) as appropriate for type of visit. * Performance of clinical tests as required for specific visits including dipstick urinalysis, processing of specimens such as urine and stool for culture and other tests not limited to the following: peak flow, pulse oximeter readings, finger sticks for glucose/hemoglobin, urine pregnancy testing, rapid strep cultures, rapid HIV testing and TST placement/reading. * Performance of hearing and visual acuity tests * Phlebotomy * EKG, including preparation of patients, recording of EKG recognition/elimination of artifacts, labeling EKG with patient information. Patient Service Responsibilities: * Works with the entire health care team, including MDs, RNs, MAs, Operations staff, and facilities staff to provide care to patient population. * Appropriately greets patient and obtains initial information from patient about reason for visit. * Assists clinician when translation is needed. * Assists clinician and prepares patient for the following procedures: Pap smear, ear irritations, breast exams, endometrial biopsies, etc. * Ensures that medical chart is current and routed to the provider for patient visit and completes appropriate parts of the EMR chart to indicate work done, i.e., point of care testing. * Print and give patients their “Visit Summary” after every visit. * Schedule and print follow up appointments for patients after their visit. * When requested by MD or RN, contacts patients via phone to obtain information, conveys M.D. advice and/or make appointments, etc. * Assists in first aid when requested by RN. * Obtains prescription prior authorization when assigned. Clinical Support Duties: * Maintains the common work areas and exam rooms including stocking of clinical supplies, preparing rooms between visits, etc. * Under the supervision of the RN, maintains medicines, supplies, and clinical equipment in good order. * Prepares equipment for sterilization including disinfection of instruments and preparation and wrapping of instruments for sterilization. * Assists in maintenance of the equipment controls and cleaning logs, e.g., glucometer, hemocue, clinitek, etc. * Assist in collection of PHQ-2, PHQ-9, and Alcohol Abuse assessment responses. Other Duties: * Participates in appropriate Settlement Health committees, such as: QA/CQI process and DPI. * Attend all staff meetings. * Participates in CME to maintain clinical skills. * Demonstrates competency in computer system. * Complies with all OSHA, infection control and Settlement Health protocol regulations. * Performs other appropriate duties as requested by LPN and/or RN. * Maybe required to perform duties and responsibilities not listed in this description on a temporary or long-term basis. Such as, but not limited to: form documentation, calling lab to reconfigure discrepancies, COVID Unit data input to EMR, Podiatry assistance, and Referrals reports. Team Focused Provision of Care: Works as a part of an assigned care team, defined as - provider, medical assistant, nurse, referral coordinator, with the option of including care manager, nutritionist, and behavioral health provider, as indicated. Team based communication is an expectation and should include interaction with support staff (MOAs, Call Center, enabling service providers) to encourage the engagement of the patient as a part of the care team. Electronic Medical Records & Computer Responsibilities: * Responsible for the daily utilization of the Electronic Medical Record, GE Centricity to manage the schedule, make appointments and review medical records. * Data entry of patient information into specific patient charts in the Electronic Medical Record. Ensure effective workflow including thorough documentation within the EMR system in a timely manner. This includes, but is not limited to all services rendered, vitals, screening questionnaires, and point of care testing provided during office visits. Initiate communication and/or follow-up using the EMR flag/care alert system to Clinicians, Referral Coordinator, and other Support Staff (including Billing, Frontline and Call Center). Document and route patient-related phone conversations via phone notes in the EMR. * Responsible for the reconciliation of job related orders under the Orders module such as Services in Process, Outstanding Lab report, etc. * Lab Order Processing; submission of lab requisitions to EMR-Link via the EMR. * Create & document required letters for patients in the EMR. * Educate patients and document teachings on wellness, prevention and early detection by providing care specific materials and resources to the patients and families. * Ensure the preloading of labs sent from Mount Sinai or a laboratory other than BioReference. This may include preloading of historical information for transfer patients. * Required to attend trainings and workshops to refresh and improve knowledge of the EMR. * Competency of basic computer skills, to include but not limited to Microsoft Outlook. * Check emails in Microsoft Outlook on a daily basis (minimum). Qualifications EDUCATION/EXPERIENCE: * High School Diploma or GED equivalency required. * Graduate of an accredited program for Medical Assisting (300 hour program) SKILLS AND KNOWLEDGE: * Fluency in English and Spanish required * Possess a positive attitude and the ability to be proactive, resourceful and flexible * Detailed oriented, able to work under pressure and multitask * Basic computer skills with windows-based programs and internet navigation AVAILABILITY REQUIREMENTS * Ability to work one or more Saturdays per month and one late night per week, or as needed CERTIFICATION, LICENSES, REGISTRATIONS * Valid Medical Assistant or Nursing Assistant Certificate required. National Medical Assistant Certification preferred * Current and valid BCLS/CPR certification Job Type: Full-time Pay: $22.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Disability insurance * Employee assistance program * Flexible spending account * Health insurance * Life insurance * Paid sick time * Paid time off * Retirement plan * Vision insurance Work Location: In person

Oak Orchard Health is a Federally Qualified Health Center (FQHC) with 11 locations that provide integrated, whole person healthcare services to children, adolescents, adults, and families in our communities. Essential Duties and Responsibilities: * Provide comprehensive, evidenced based, behavioral health treatment services for patients. * Provide biopsychosocial assessments, treatment planning, and clinical progress note documentation to support the therapeutic process. * Develop an individualized treatment plan in collaboration with the client (and parent/guardian for pediatric patients) based on needs identified in the assessment. * Maintain and complete clinical documentation for all clients in a timely manner. * Collaborate with providers across an interdisciplinary team to provide integrated, well rounded care to patients. * Engage in clinical supervision, team meetings, and clinical case review as needed and required. * Provide crisis intervention services for clients in acute distress and collaborate with medical providers for warm handoffs. * Establish strong relationships and communicate effectively with clients, family members, and staff. * Comply with all administrative and clinical policies and procedures. * Demonstrate, promote, and practice cultural competency towards clients and staff. * Participate in after hours on call system rotation as needed and required. * Participate in weekly group consultation with an experienced psychiatrist from URMC to support professional growth and development. * Participate in monthly individual supervision with a licensed Clinical Psychologist to support professional growth and development. * Collaborate with the Behavioral Health Care Managers for ongoing case management and resource support and linkage to care for patients. Requirements Skills/Qualifications * Excellent verbal and written communication skills. * Excellent organization skills and attention to detail. * Strengths based and Trauma Informed approach to working with patients. * Strong problem solving and critical thinking skills. * Experience working with a vast diversity of mental health and substance use disorder issues. * Bilingual applicants are welcome to apply! Education/Experience: * Master Degree in Social Work or Mental Health Counseling from an accredited university or other institution of higher learning. * Licensed Mental Health Counselor (LMHC), Licensed Master Social Work (LMSW), Licensed Clinical Social Worker (LCSW), or Licensed Psychologist required. * Familiarity and comfort working with issues related to mental health diagnosis, substance use disorders, and trauma.

The Administrative Assistant provides high-level administrative, clerical, and operational support to the Executive Team and Senior Leadership within a Federally Qualified Health Center (FQHC). This role is critical to ensuring smooth daily operations, effective communication, and organizational efficiency while supporting the mission of providing high-quality, patient-centered care to underserved communities. Job Responsibilities: * Provide administrative support to Executive Leadership, including calendar management, meeting coordination, and preparation of agendas and materials * Maintain confidentiality and handle sensitive information in accordance with HIPAA and organizational policies * Coordinate logistics for leadership meetings, board meetings, trainings, and special events, travel * Track action items, follow-ups, and deadlines; ensure timely completion and communication * Provides support for incoming and out-going mail * Maintain organized electronic and physical filing systems * Support data entry, report preparation, and basic tracking for operational, HR, or compliance needs * Assist with preparation and organization of documents for audits, site visits, and HRSA requirements * Serve as a point of contact between leadership, clinic sites, and external partners * Answer and route phone calls, emails, and inquiries professionally and efficiently * Support cross-departmental collaboration and information flow * Other duties as assigned. Requirements Skills / Qualifications: * Excellent verbal and written communication skills. * Excellent organizational skills and attention to detail. * Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies. * Excellent time management skills with a proven ability to meet deadlines. * Strong analytical and problem-solving skills. Education / Experience * High school diploma or equivalent (Associate's degree preferred) * Minimum 2 years of administrative or office support experience (healthcare or FQHC experience preferred) * Proficiency in Microsoft Office (Outlook, Word, Excel, Teams) and electronic filing systems

Full-time Description Do you want to be part of a leading, patient-centered organization where professionals come together to improve access to quality health care for all? At Oak Orchard Health, you can grow your career with the fulfilment and satisfaction of knowing that your work is making a difference in someone's life. We have 8 medical offices located in communities throughout Western NY and we continue to expand and recruit top talent with our mission to ensure everyone has access to affordable, quality health care. Our diverse, highly skilled professionals are the reason for our success, from physicians to nurses to administrators and support personnel. If you're passionate about serving all with excellence, equity, inclusion, respect, and dignity, we think you'll fit right in! Diverse and bilingual candidates are encouraged to apply. We offer: Tuition Reimbursement and Student Loan Forgiveness (PSLF) Eligible! Flexible schedule that promotes a healthy work life balance! Competitive wages! Comprehensive benefit package (health/vision/dental) that starts the first of the month after your hire date! Retirement Plan 403(b) with a competitive company match Organizational support of continuing education and professional development! Company paid life Insurance! Generous PTO package that includes Vacation time, Sick time, Personal Days, Floating Holidays, and Company paid holidays! Provide high-quality dental hygiene to patients in center. Job Responsibilities: Participate in Center efforts to provide the highest quality patient care to all segments of the communities served by the Health Center Maintains a safe, clean, orderly work area Adheres to Personnel Policies Provides assessment, therapeutic and preventative dental hygiene services to patients in the health center as allocated by the Dental Practice Act of New York State. Appropriately record dental hygiene evaluation and treatment in EHR. Refer patients as necessary to staff dentist for appropriate dental care. Assists in maintaining sterilization area Cleans and maintains inventory of dental supplies, equipment and instruments by: Cleaning and disinfecting operatories between patients Cleaning and sterilizing equipment according to infection control/sterilization policies and procedures and manufacturer's instructions for use Cleaning and lubricating dental hygiene hand pieces Assisting with dental hygiene inventory control system and restocking Turning equipment on and off at the beginning and end of the day Checking expiration dates on sterilized instruments and all dental hygiene products Requirements Education/Experience: Two years' experience preferred Completion of a New York State registered licensure qualifying or American Dental Association accredited dental hygiene program. Comprehensive Benefits: Health / Dental /Vision Insurance Retirement Plan Tuition Reimbursement Public Service Loan Forgiveness Generous Time Off Salary Description $37-$40/hr + $2,000 Sign On Bonus

Do you want to be part of a leading, patient-centered organization where professionals come together to improve access to quality health care for all? At Oak Orchard Health, you can grow your career with the fulfilment and satisfaction of knowing that your work is making a difference in someone's life. We have 8 medical offices located in communities throughout Western NY and we continue to expand and recruit top talent with our mission to ensure everyone has access to affordable, quality health care. Our diverse, highly skilled professionals are the reason for our success, from physicians to nurses to administrators and support personnel. If you're passionate about serving all with excellence, equity, inclusion, respect, and dignity, we think you'll fit right in! Diverse and bilingual candidates are encouraged to apply. We offer: * Tuition Reimbursement and Student Loan Forgiveness (PSLF) Eligible! * Flexible schedule that promotes a healthy work life balance! * Competitive wages! * Comprehensive benefit package (health/vision/dental) that starts the first of the month after your hire date! * Retirement Plan 403(b) with a competitive company match * Organizational support of continuing education and professional development! * Company paid life Insurance! * Generous PTO package that includes Vacation time, Sick time, Personal Days, Floating Holidays, and Company paid holidays! The Patient Service Representative provides customer service to all customers, both over the phone and at the check-in area, for all arriving and departing patients. This position is responsible for scheduling future appointments both in person and via the telephone, registering new patients in the EHR, checks registration forms for completeness and accuracy, and scans registration into patient EHR. Job Responsibilities: * Accurately register new patients in the OOH electronic medical record (EMR) system, checking to see if the patient was previously registered and verify demographic and insurance information for accuracy. * Promptly and courteously, greet arriving patients and guests. * Promptly check patient in, including, but not limited to accurately updating insurance, yearly demographic information (registration form) and collecting any payments required from the patient. Promptly check patient out. * Process payments received via mail, phone, or in-person. * Schedules future appointments as needed, at both checkout window and over the phone. * Refer patients to Patient Accounts Office if financial plans are necessary. * Scans all completed patient paperwork into patient EMR in a timely manner. * Maintain phone etiquette; answer phones, transfer calls, take accurate messages and assign appropriately, document prescription refills and assign to correct provider. * Monitors appointment schedules * Respond to Patient/Physician inquiries * Reschedule patient appointments when providers call in sick or schedule time off. * Direct patients that need assistance with their health insurance to the embedded Facilitated Insurance Enroller. * Call appointment reminders for physicals and all new patient appointments and change appointment status to "confirm" when done. Call failed appointment reminder calls to attempt to confirm appointment. * The ability to communicate effectively with patients and staff from all departments. * Attend regular staff meetings, trainings, and other meetings as requested. * Maintain a safe, clean and orderly work area at the front desk and waiting room. * Schedule interpreters (internal or external) for patient appointments. * Balance cash receipts at the end of shift and prepare appropriate reports. * Make sure the building is unlocked in the morning, and locked at night with the alarm set by the last employee to leave the building. * Adheres to all organizational policies and procedures. * Any other reasonable requests from management. Requirements Skills/Qualifications: * Communicates effectively with patients, and co-workers in other departments * Participate in organizational efforts to provide the highest quality patient care * Ability to work a flexible schedule. Some evenings and weekends may be required. Education/Experience: * High School diploma or equivalent. * 1-2 years of medical office experience/call center preferred * 1-2 years of prior administrative or customer service experience Comprehensive Benefits: * Health / Dental /Vision Insurance * Retirement Plan * Tuition Reimbursement * Public Service Loan Forgiveness * Generous Time Off

Full-time Description Do you want to be part of a leading, patient-centered organization where professionals come together to improve access to quality health care for all? At Oak Orchard Health, you can grow your career with the fulfilment and satisfaction of knowing that your work is making a difference in someone's life. We have 8 medical offices located in communities throughout Western NY and we continue to expand and recruit top talent with our mission to ensure everyone has access to affordable, quality health care. Our diverse, highly skilled professionals are the reason for our success, from physicians to nurses to administrators and support personnel. If you're passionate about serving all with excellence, equity, inclusion, respect, and dignity, we think you'll fit right in! Diverse and bilingual candidates are encouraged to apply. We offer: -Tuition Reimbursement and Student Loan Forgiveness (PSLF) Eligible! -Flexible schedule that promotes a healthy work life balance! -Competitive wages! -Comprehensive benefit package (health/vision/dental) that starts the first of the month after your hire date! -Retirement Plan 403(b) with a competitive company match -Organizational support of continuing education and professional development! -Company paid life Insurance! -Generous PTO package that includes Vacation time, Sick time, Personal Days, Floating Holidays, and Company paid holidays! The Community Health Worker (CHW) possesses a strong desire to improve the health and conditions of the community in which they themselves live and relate to. The CHW serves as a liaison with professional and paraprofessional people and agencies, acting as an advocate for individuals with unmet needs. Community Health Work necessitates a detailed knowledge of community resources and strong interpersonal skills. The CHW assists patients with navigating the healthcare system and encourages them to take an active role in their healthcare. The CHW will bring linguistically and culturally responsive healthcare directly to the community and provide social support as needed. Job Responsibilities: Maintains strict confidentiality sharing information with appropriate staff, following HIPAA guidelines and Center Policies and Procedures for release of information in the various internal and external agencies with whom you are working. Provide interpretation for Spanish-speaking LLP (Limited Language Proficiency) patients during interactions with staff, appointments with OOCH providers and within the community for health-related issues. Utilize the roles of medical interpretation, conduit, clarifier, cultural broker and advocate. Provide written translation of OOCH forms, provider recommendations, or documents for patients as needed. Conducts a needs assessment either through informal conversation, or through a standardized screening tool, such as the PRAPARE. Identify any barriers patient may have such as low-level reading and/or illiteracy, and work to reduce these barriers. Utilize local community resources to provide linkage for financial hardship and basic needs, allowing the patient to afford medication, insurance, OOCH sliding fee program, Rx Financial Assistance programs, food, clothing, and shelter, etc. Assists patients with accessing health-related services, including making appointments outside of OOCH, ensuring the necessary arrangements for transportation, disabilities, illiteracy, interpretation, etc Assists Case Manager to follow up on caseload and communicate with patients. Registers new patients, schedules and confirms appointments at OOCH, as needed. Assists patients with prescription renewals and refills, and paperwork for different health and human services programs. Provide transportation to OOCH, outside providers and to community resources. Works with patients and community agencies to increase awareness of health promotion and disease prevention programs. Develops effective working relationships to reduce barriers in the community for at risk patients. Provides clinically approved educational materials in the appropriate language and at the appropriate literacy level, as directed by supervisor. Work in tandem with field team staff to provide a link from outreach to in-office services. Field Team: Travels to area worker camps to promote the center and recruit patients. Registers MSAWs in the camp setting and conducts orientation for new and returning MSAW patients. Creates field caseload for case management and follow up. Assists patients leaving the area to find care in their new location. All other duties as assigned by supervisor Requirements Skills and Qualifications: Bilingual - Spanish and English preferred Excellent customer service skills Excellent teamwork skills Digital literacy, including Microsoft Programs, email, internet browsers and other commonly-used computer programs and accessories Able to gain respect of and build rapport with the agricultural worker community, including attending events on behalf of the organization. Flexibility in scheduled hours and work sites, including evenings and sometimes weekends Education / Experience: Experience working in the human, or health services fields Education/certification in human, or health service preferred Current New York State driver's license High School Diploma or GED Comprehensive Benefits: Health / Dental /Vision Insurance Retirement Plan Tuition Reimbursement Public Service Loan Forgiveness Generous Time Off Salary Description $16.55 - $18.00 / hour

Do you want to be part of a leading, patient-centered organization where professionals come together to improve access to quality health care for all? At Oak Orchard Health, you can grow your career with the fulfilment and satisfaction of knowing that your work is making a difference in someone's life. We have 8 medical offices located in communities throughout Western NY and we continue to expand and recruit top talent with our mission to ensure everyone has access to affordable, quality health care. Our diverse, highly skilled professionals are the reason for our success, from physicians to nurses to administrators and support personnel. If you're passionate about serving all with excellence, equity, inclusion, respect, and dignity, we think you'll fit right in! Diverse and bilingual candidates are encouraged to apply. We offer: -Tuition Reimbursement and Student Loan Forgiveness (PSLF) Eligible! -Flexible schedule that promotes a healthy work life balance! -Competitive wages! -Comprehensive benefit package (health/vision/dental) that starts the first of the month after your hire date! -Retirement Plan 403(b) with a competitive company match -Organizational support of continuing education and professional development! -Company paid life Insurance! -Generous PTO package that includes Vacation time, Sick time, Personal Days, Floating Holidays, and Company paid holidays! Provide full scope of primary care services, which fall under his/her field of training, including but not limited to diagnosis, treatment, coordination of care, preventative care and health maintenance to patients. In addition, a primary care physician is a member of the Oak Orchard Health team. As a lead clinical member of the care team position will interact with other care team members in a manner that promotes trust and mutual respect among all team members. They must be cognizant of, and comply with, all Oak Orchard Health policies and procedures, as well as pertinent state and federal regulations. Job Responsibilities: Lead the Care Team in medical decision-making; provides supervision/collaboration to NPs and PAs. Perform HPI and physical examinations. Diagnose and direct counseling for each patient on a plan for treatment. Prescribe medication in accordance with New York State statute and professional practice guidelines. Perform minor surgical procedures. Generate referral for patients requiring services outside the scope of direct primary care. Evaluates patient related data (incoming reports, telephone encounters, messages, labs, diagnostic imaging, EKG) and directs follow-up in a timely manner. Completes timely and accurate chart documentation (as outlined in employment contract). Adhere to Oak Orchard Health scheduling guidelines and productivity standards. Participate in staff outreach and off-site health care programs in the Oak Orchard Health service area as assigned by the Chief Medical Director. Comply with the Oak Orchard Health Infection Control plan, which includes personally utilizing universal precautions. Ensure compliance by support staff. Participate in peer review, assigned quality assurance projects. Regularly participates in departmental, provider, staff and other meetings as assigned. Assist in updating Oak Orchard Health protocols and principles of practice as requested. Assist in outside medical public relations functions. Must maintain an unrestricted license to practice medicine in the State of New York including, but not limited to, all applicable narcotics licensure (including DEA) required for the full exercise of Physician's medical staff membership and clinical privileges at Oak Orchard Health. Maintain Board Certification in area of specialty. Utilize CME to remain updated on evidence-based primary care. Any other reasonable requests by senior management. Requirements Skills/Qualifications: Computer aptitude and proficiency Proficiency with MS Word and Outlook Experience with electronic health records Required Education and Experience: MD or DO graduate of an accredited medical school Current New York State medical license. Current DEA certificate. Board eligible or Board Certified. If board eligible at time of hire, must be Board Certified within 18 months of hire date. Current Cardiopulmonary Resuscitation Certificate Comprehensive Benefits: Health / Dental /Vision Insurance Retirement Plan Tuition Reimbursement Public Service Loan Forgiveness Generous Time Off Salary Description $208,000 to $220,000

Job DescriptionDescription: The Optical Technician assists optometrists in delivering exceptional eye care services to vision patients at Oak Orchard Health by recording comprehensive ocular and medical history including the patient's chief complaint, current medications and allergies, as well as record visual acuities (V/A's), color vision and stereopsis testing. This position is also responsible for assisting the Optometrist in performing vision screenings and exams in the field and in the office; including packing and transporting equipment. Job Responsibilities: Responsible for ensuring that monthly inventory is performed, expiration date check of exam medications, contact lens solutions, and OTC medications. Discards any and all items that are about to expire in accordance with regulations. Responsible for keeping exam rooms stocked. Including bulbs and post mydriatic spectacles supplies and equipment. Operates Humphrey Visual Field machine as directed by Optometrist. Takes Fundus Photos as directed by Optometrist Carries out patient contact lens insertion and removal classes (Soft) and (RGP) Contact lens trials dispensing as directed by Optometrist Preload pertinent data into ECW system prior to appointment. Ensures that Optometry patients are booked correctly and appropriately, including knowledge of optical insurance benefits, and informing Optometry patients of expected payment of services and fees prior to appointment. Notifies and logs Optometric no shows in ECW, sends out no show letters. Phones urgent/follow up missed appointments and reschedules. Notifies Optometrist via TE of reschedule or failure to reschedule and requests follow up direction from Optometrist Able to interpret exam medical terminology, and read exam documents. Serves as liaison between Optometrist, Patient, in-house Staff, and outside Medical personnel, and relay pt specific questions and messages, confers with Optometrist and relays the reply back to the patient. Effectively and efficiently manages the patient recall system for Optometry patients. Manages recall Billing Alerts in eCW Serves as primary liaison between Optometrist, in-house clinical staff, external providers and clinical personnel. Trains new hires in accordance with office operations, processes and protocols with primary focus on Optometry Assistant/Tech role. Provides leadership and direction in role of Optometry Assistant/Tech staff in accordance with office operations, processes and protocols. Guiding patients in frame selection in accordance with insurance guidelines. Logs mail return status in ECW when appropriate Logs contact lens information (expiration date, lot number, dispense date) at time of contact lens/ contact lens solution dispense Verifies if eyewear is in when patients call requesting information, and schedules dispensing appointments as needed. Participates in staff meetings, in-service education, and performs other duties as requested. Any other reasonable requests from management. Requirements: Skills/Qualifications: Appropriate use of ECW system, including knowledge of the routing of data including (but not limited to) patient communications captured via TE, use of message system, documents and fax, and referral process. Cross-trained to schedule appointments, register patients and verify insurance. Required Education and Experience: Minimum high school diploma or equivalent. Prior medical office experience preferred. Prior experience with electronic health record system

Valor Healthcare is looking for a passionate Licensed Practical Nurse to join our team at the Community Based Outpatient Clinic (CBOC) in Ithaca. In exchange for your dedication and experience, we are proud to offer a competitive salary, excellent benefits, generous time off and a weekday schedule. Our mission is simple: to provide quality healthcare to America's veterans through our healing focus, indebted hearts, and tireless resolve. Valor operates more than 50 VA CBOCs in the United States as a contractor for the U.S. Department of Veterans Affairs. We provide a full range of medical services to veterans through the operations of CBOCs, tailored to meet the specific needs of local VA medical centers. Our comprehensive set of services includes primary care, diagnostics, laboratory, telehealth, behavioral health, and more. As a Licensed Practical Nurse with Valor Healthcare, you will provide prescribed medical treatment and personal care services to patients with diseases and injuries seeking treatment in the clinic, as directed by physician or mid-level provider. In addition, you will collaborate with the core PACT Team (Primary Care Provider, RN and Medical Assistant) and expanded PACT Team including family/caregiver, VA, and community-based services involved in developing the patient care plan. About Valor Healthcare Valor Healthcare is a veteran- and physician-led provider of healthcare services for deserving, resilient patriots - including those who serve or have served in the military as well as those who devote their careers to government service. We aim to deliver high-quality care in a way that upholds the health of our nation's greatest asset: its people. Valor works hard to earn the trust of those who have faith in us to care for them with respect and through methods that lead to superior clinical outcomes. Valor is different because of our people. · Our leadership team is comprised of veterans, clinicians, and business leaders dedicated to providing exceptional care and a world-class patient experience. · Many of our colleagues have patriots in their families or are patriots themselves, building a company culture and commitment to customer service that is second to none. Position Overview Final compensation will be based on relevant factors including work experience, skills, certifications, and internal equity. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Core Responsibilities Patient Care Actively assists with patient care, physical examinations and ancillary tests. Performs the annual and routine nursing assessments and performs preventive health services authorized by the VA and the clinic Medical Director. This includes interviewing and collecting patient information, including pain assessment, pulse rate, temperature, height & weight, blood pressure and other relevant details. Records information in patient's electronic medical record. Administers medications, as appropriate or ordered by a medical provider, orally, or by subcutaneous or intramuscular injection, and notes time and amount in patients' electronic charts, applies compresses, both hot and cold as indicated. Observes patient and reports adverse reactions to the clinic physician. Operates electrocardiograph (EKG) and other diagnostic equipment to administer routine diagnostic test and treatments, including glucometers, pulse oximeters, nebulizers, oxygen equipment, spirometry, eye exams, etc. Dresses wounds and incisions, interprets physician's instructions to patients, assists with emergencies, and performs related tasks, as directed. o Collects lab specimens, including but not limited to urine, blood and sputum, from patients for testing and may perform waived laboratory tests on these specimens. Cleans treatment rooms, equipment and supplies using approved manufacture wipes and/or solutions. Submits any received laboratory and radiology results to medical providers and provides private practice results to VA for scanning or scans results into patient's medical records after the provider has reviewed. Inputs all patients' information into VISTA/CPRS o Completes any and all clinical reminders “due” at the time of each patient visit. May assist with front desk for check-in, check-out and phone coverage. o Assists in co-managed care collaboration with non-VA providers, and facilities. Provides patient and family health education with a focus on self-management, prevention, wellness, related health issues and healthy lifestyle choices. Advises in services available through community resources. Maintains confidentiality of veterans' data and information. Complies with all VA and company training requirements. Compliance Fulfill compliance requirements of the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC) oversight, lab compliance and other related items. Clinical Outcomes Remain focused on achieving excellent clinical outcomes through the specified VA guidelines. Customer Service Must provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors. Establish and maintain a warm, welcoming and professional atmosphere for our colleagues and veterans, ensuring needs and expectations are consistently met. Collaborate with Clinic leadership to resolve veteran concerns or complaints. Enrollment Growth Participate in the clinic's outreach events to help support the clinic's enrollment initiatives. Save & Recapture: Support patient enrollment and retention in appointments, follow-up visits or nurse visits. Requirements Diploma or certificate of an accredited program of practical or vocational nursing as approved by the state. Minimum one-year experience as an LPN/LVN in a related primary care or ambulatory care setting; government healthcare environment preferred. Specific requirements could vary based on individual VA contract. Must be credentialed and remain in good standing through the Veterans Health Administration (VA). Must comply with and maintain all requirements for a valid, unrestricted license in the state of desired employment, or in any U.S. state or territory, depending on VA contractual requirements. Current certification in Basic Life Support (must be renewed periodically as specified by the certifying agency - e.g., AHA valid for two years) and in ACLS as specified by individual VAMC contract. Proficiency in written and spoken English. Strong computer skills, including EMR experience. Energetic and optimistic demeanor This is considered a safety sensitive position. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Salary Description $25-28

Job DescriptionDescription: Cold Night Café team members play a vital role in supporting the safe, respectful, and compassionate operation of the Cold Night Café during Code Blue events. This is a rewarding opportunity to make a direct impact in the community by helping individuals stay safe during extreme cold weather. A Cold Night Café provides an overnight space for individuals experiencing homelessness or housing insecurity during severe winter conditions. A Code Blue is activated when temperatures reach 32 degrees or below, at which time the Cold Night Café is made available to open and provide a safe, welcoming, and non-judgmental space to stay for community members in need. Job Responsibilities: Remain on call for the opening of the Cold Night Café when a Code Blue is activated. Open the Cold Night Café and prepare the facility for guests. Welcome and engage guests in a trauma-informed, compassionate, and nonjudgmental manner. Provide basic support and assist with resource navigation and referrals to community services. Help maintain a safe, calm, and respectful environment for guests and staff. Close the Cold Night Café at the end of operations, ensuring the facility is clean, secured, and properly shut down. Other duties as assigned. ·Shifts: 6-hour overnight shifts Weekends and holidays Opportunity to work double shifts On-call availability required during Code Blue events Skills / Qualifications: Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Education / Experience Experience working in health and human services field or settings where there has been experience with verbal de-escalation and crisis management is preferred. Requirements:

Provide full scope of primary care services, which fall under his/her field of training in collaboration with a Primary Care Physician including but not limited to diagnosis, treatment, coordination of care, preventative care and health maintenance to patients. In addition, Nurse Practitioner is a member of the Oak Orchard Health Care Team. As a lead clinical member of the Care Team interacts with other care team members that promotes trust and mutual respect among all team members. They must be cognizant of, and comply with, all Oak Orchard Health policies and procedures, as well as pertinent state and federal regulations. Job Responsibilities: Collaborate with MD/DO in leading the Care Team in medical decision-making. Perform HPI and physical examinations. Diagnose and direct counseling for each patient on a plan for treatment. Prescribe medication in accordance with New York State statute and professional practice guidelines. Perform minor surgical procedures. Generate referral for patients requiring services outside the scope of direct primary care. Evaluates patient related data (incoming reports, telephone encounters, messages, labs, diagnostic imaging, EKG) and directs follow-up in a timely manner. Completes timely and accurate chart documentation (as outlined in employment contract). Adhere to Oak Orchard Health scheduling guidelines and productivity standards. Participate in staff outreach and off-site health care programs in the Oak Orchard Health service area as assigned by the Chief Medical Director. Comply with the Oak Orchard Health Infection Control plan, which includes personally utilizing universal precautions. Ensure compliance by support staff. Participate in peer review, assigned quality assurance projects. Regularly participates in departmental, provider, staff and other meetings as assigned. Assist in updating Oak Orchard Health protocols and principles of practice as requested. Assist in outside medical public relations functions. Must maintain an unrestricted license to practice medicine in the State of New York including, but not limited to, all applicable narcotics licensure (including DEA) required for the full exercise of medical staff membership and clinical privileges at Oak Orchard Health. Maintain Board Certification in area of specialty. Utilize CME to remain updated on evidence-based primary care. Any other reasonable request from management. Requirements Skills/Qualifications: Computer aptitude and proficiency Proficiency with MS Word and Outlook Experience with electronic health records Required Education and Experience: Current New York State medical license. Current DEA certificate. Board eligible or board certified. If board eligible at time of hire, must be board certified within 18 months of hire date. Current Cardiopulmonary Resuscitation Certificate. Salary Description $100,000-$116,480

This position will report directly to the Chief Financial Officer & Senior Financial Accountant and will be responsible for grants management, revenue recognition, assisting in month end close, fixed assets management, cash management and bank reconciliations. Job Responsibilities: Responsible for completion of grant budgets and modifications, as needed, for all agency grants. Responsible for monthly vouchering of all grants. Responsible for monthly reporting on all grant status' to leadership and program leaders. Compiles and tracks status of grant applications for management. Ensure proper revenue recognition of various grants Completes external reporting required by granters. Communicates, as needed, to various funders regarding grants. Ensures all grant revenue/expenses are included in agency operations budget, as needed. Overall revenue recognition, patient service revenue posting entries from the electronic medical record. Calculation of bad debts, contractual allowances analysis and reporting. Account Receivable reconciliation including provision of doubtful debts. Assist program staff with compiling required information for various budget submissions. Prepares Cash Flow and necessary forecasts. Assist Finance team with finalization of monthly financials and annual financial audit Completes bank reconciliations monthly for all agency bank accounts. Completes monthly Fixed Assets entries and reconciles Fixed Asset module to the General Ledger. Completes annual audit of Fixed Assets to ensure accuracy. Completes worksheet and submits monthly HCRA Tax Assist with the creation, updates and review of relevant Policy and Procedures Other duties as assigned. Skills / Qualifications: High attention to detail and extremely organized Proficient with MS Office, specifically excel Knowledge of generally accepted accounting principles, non-profit/grants accounting. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Education / Experience BA in accounting or related field with five (5) years of relevant experience. OR Master's Degree in accounting or related field with one (1) years of relevant experience Salary Description $55,000-$60,000

The Clinical Performance and Quality Manager is responsible for the overall development, coordination, monitoring and presentation of mandatory trainings, ongoing staff development and performance of the Oak Orchard Health Medical Department. The Clinical Performance and Quality Manager will directly report to the Director of Nursing and oversee the Nurse Supervisors. This position will ensure the standardization of workflows, training and competency requirements. Additionally, optimization of clinical standards will be audited monthly and coached consistently to ensure quality measures are met within the organization. The position requires experience in education program development, preferably in the health care environment, with demonstrated ability to present educational information. Candidates must be able to communicate effectively with all levels of the organization and build a strong rapport with those around them. Must be comfortable with technology, specifically eCW and Microsoft Office, and demonstrate a high degree of organizational skills and take initiative to problem-solve. Job Responsibilities: · Identify areas for clinical improvement, develop improved standardized workflows and create training materials for clinical staff. · Work with HR/Relias Learning System Administrators to ensure that all nursing staff is compliant with annual Relias Learning. · Regularly audit workflows at each location to ensure standardization is maintained consistently across the organization. · Provide credentialing specialist with updated documentation of required training elements for clinical credentialing and privileging files. · Coordinate multi-service line training presentations as requested by departmental leadership. · Track all clinical staff certifications, including BLS. Ensure that staff remains compliant with BLS requirements and training. Coordinate with HR to enroll staff into BLS training classes. · Collaborate with Director of Nursing and Chief Medical Officer to develop role-specific training plans, competency checks for clinical skills and point of care testing, and in-service content for nursing staff. · Complete quarterly performance audits with reporting on quality measures and partner with DON to review and troubleshoot areas for improvement. · Provide training for all Nurse Supervisors, LPNs and MAs on nursing skills and point of care testing machines (maintenance, testing and quality controls), and complete competency checks for nursing skills and machines used at the point of care annually. · Provide training to RNs on nursing skills and point of care testing as well as basic RN skills such as document review, TOC processing, INR tracking/management and Chronic Care Management (CCM). · Provide training for all Nurse Supervisors, including ensuring VFC/VFA compliance and training, monthly duties and Nurse Supervisor audits. · Provides leadership for the Nurse Supervisor team including support of the nursing team, troubleshooting day-to-day operations, payroll processing and supporting daily needs of the nursing team. · Provide the first week of in-person orientation for all nursing staff, including role-specific training on EMR, workflows and point of care testing machines and completion of competency checks for nursing skills and machines used at the point of care. · Create training materials for each trainee, including skills and information binders that nurses can add to as they grow with Oak Orchard. · Partner with the DON to confirm site-based compliance of the medical team with governing bodies such as Patient Centered Medical Home (PCMH) and The Joint Commission (JCO). · Travel to satellite locations for both support of the locations and to conduct training and skills assessments. · Identify individual nursing needs to address opportunities for improvement and ensure optimal nursing retention and reduce turnover. · Travel to all locations on a monthly basis to meet with nurse Supervisors and ensure workflow compliance. · Attend meetings as required and participate in continuing learning and education. · Any other reasonable task as assigned. Skills/Qualifications: · Creative problem solving abilities, strong research and data analysis skills. · Ability to effectively manage time, self-direct and set priorities · Strong education and presentation skills. · Strong written and verbal communication skills. · Competency with Microsoft Office products and EMR skills, specifically eCW, Education/Experience: · Registered Nurse Licensure Required, BSN preferred with 1+ years leadership experience. · ARNs with 3+ years of leadership experience. · LPN Licensure with 5+ years of leadership experience. · Experience developing and presenting clinical and non-clinical training preferred. Salary Description $60,000-$75,000/year

Do you want to be part of a leading, patient-centered organization where professionals come together to improve access to quality health care for all? At Oak Orchard Health, you can grow your career with the fulfilment and satisfaction of knowing that your work is making a difference in someone's life. We have 8 medical offices located in communities throughout Western NY and we continue to expand and recruit top talent with our mission to ensure everyone has access to affordable, quality health care. Our diverse, highly skilled professionals are the reason for our success, from physicians to nurses to administrators and support personnel. If you're passionate about serving all with excellence, equity, inclusion, respect, and dignity, we think you'll fit right in! Diverse and bilingual candidates are encouraged to apply. We offer: Tuition Reimbursement and Student Loan Forgiveness (PSLF) Eligible! Flexible schedule that promotes a healthy work life balance! Competitive wages! Comprehensive benefit package (health/vision/dental) that starts the first of the month after your hire date! Retirement Plan 403(b) with a competitive company match Organizational support of continuing education and professional development! Company paid life Insurance! Generous PTO package that includes Vacation time, Sick time, Personal Days, Floating Holidays, and Company paid holidays! The Registered Nurse is responsible for a team-based nursing approach to managing patient needs. This RN will provide care coordination, advocacy, coaching and education for patients that are at risk for hospital admissions or ER visits. This nurse will also assess, manage and support patients, provide appropriate documentation and work collaboratively with the entire health care team. Direct patient care will give the RNs the opportunity to work to their full scope of patient care. Our goal as an organization is to have a team of RNs at each location working together to give our patients the best quality care for both chronic conditions and preventative measures, as well as improve quality measures for Oak Orchard Health Job Responsibilities: Identify patients with high risk for adverse health outcomes, establish relationships with these patients to enable effective intervention and support. Create goals with patients and develop plan of care. Identify barriers of care to high risk patients, implement care plans with patients to provide self-management and support interventions. Optimize patient access to needed services through insurance and other benefits. Facilitate effective transition of care through the provision of comprehensive follow up to in-patient and skilled nursing admission when discharged home. Provide patient education in regard to discharge instructions and medication questions. Promote health maintenance in high risk population patient panel, and participate as a member of the Care Team. Work with outside agencies and providers to share patient information for best health outcomes. Assess incoming phone calls and walk-in patients needing triage. Assess and provide follow up for patient ED and UC visits. Assist in population health efforts focusing on preventative care and chronic condition management. Monitor patients on chronic anticoagulation therapy. Work in RN capacity to facilitate community outreach efforts such as vaccine clinics and direct patient care in the clinical setting. Provide culturally competent interventions based on patient assessment and identified cultural needs. Perform other duties as assigned. Requirements Skills / Qualifications: Excellent communication skills and ability to form collaborative partnerships across all service settings Working knowledge of the provision of health care in a variety of settings Knowledge of community resources preferable Ability to engage and build relationships with patients Ability to prioritize workload and assess the need for collaboration with the health care team Basic computer literacy skills, with competence in Microsoft Office products such as Work, Excel, Outlook and PowerPoint, and experience working in an electronic health record (EHR) Ability to assimilate new information and technologies into daily work Bilingual desired but not required Flexibility in schedule - some evenings and weekends may be required Education/Experience: Graduate of an approved school of nursing with RN license to practice in NYS. Must maintain a current and valid registration certificate 2-3 years' experience in Primary Care, inpatient or outpatient Internal Medicine/Family Medicine, Public Health, Case Management, or related field preferred. Current certification in Basic Life Support for Healthcare Providers or equivalent Organization Wide Responsibilities: Participate in OOH efforts to provide the highest quality patient care to all segments of the communities we serve Provide all patient care with mindfulness of the Triple Aim: improving the experience of care, improving the health of populations, and reducing per capita costs of health care. Handle confidential information in accordance with HIPPA as well as state and federal privacy and confidentiality rules Comply with organizational policies and procedures Attend team meetings, trainings, ongoing skill development events and other functions as required Comprehensive Benefits: Health / Dental /Vision Insurance Retirement Plan Tuition Reimbursement Public Service Loan Forgiveness Generous Time Off Salary Description $30.00-$34.00