Senior Quality Assurance Analyst/Lead jobs at Oak Street Health

- 117 jobs

Bilingual Quality Analyst - Remote
Maximus 4.3
Wichita, KS jobs
Description & Requirements Maximus is seeking a detail-oriented and experienced Bilingual Quality Analyst. This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards. The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement. *Position is contingent upon contract award* This position requires fluency in Spanish and English (both written and spoken). The Bilingual Quality Analyst will review customer interactions in Spanish and complete evaluation scoring and documentation in English. Candidates must be comfortable understanding spoken Spanish and writing detailed feedback in English. This is a fully remote role. Must have the ability to pass a federal background check. Equipment will be provided but must meet the remote position requirement provided below. Remote Position Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source Essential Duties and Responsibilities: - Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met. - Collaborate in developing new procedures and update existing procedures when changes occur. - Analyze reports on operational performance and provide solutions to identified issues. - Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues. - Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project. - Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate. - Assist with monitoring performance and meeting contractual requirements using system applications. - Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows. - Assist with staff training for the purpose of achieving and maintaining quality program goals. - Analyze effectiveness of key initiatives and quality improvement efforts. - Perform other duties as assigned by management. - Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met. - Collaborate in developing new procedures and update existing procedures when changes occur. - Analyze reports on operational performance and provide solutions to identified issues. - Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues. - Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project. - Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate. - Assist with monitoring performance and meeting contractual requirements using system applications. - Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows. - Assist with staff training for the purpose of achieving and maintaining quality program goals. - Analyze effectiveness of key initiatives and quality improvement efforts. - Perform other duties as assigned by management. - Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team. - Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting. - Assist the center with taking calls as needed to support operations and maintain service levels. Equipment will be provided but must meet the remote position requirement provided below. Remote Position Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source Minimum Requirements - Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience. - Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience. - Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback. - Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets. - Maintain strong organizational skills to effectively track monitors across different lines of business - Collaborate in the development and revision of procedures in response to operational changes. - Analyze operational and quality data to identify trends, gaps, and opportunities for improvement. - Make recommendations based on data analysis to enhance performance and service delivery. - Participate in and contribute to calibration sessions to ensure consistency in quality evaluations. - Assist in training initiatives aimed at improving agent performance and overall quality scores. - Support the creation and maintenance of staff resource materials, including guides, workflows, and reference documents. - Utilize AI tools and technologies to enhance quality assurance processes, reporting, and decision-making. - Take calls as needed to support center operations and maintain service levels. - Participate in pilots and provide feedback from a quality assurance perspective to help inform improvements to quality metrics. - Perform other duties as assigned by management. - Must be bilingual in Spanish and English with strong written and verbal communication skills in both languages. Call monitoring will be in Spanish; evaluations and scoring will be completed in English. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 55,000.00 Maximum Salary $ 66,000.00
$45k-66k yearly est. Easy Apply 3d ago
QA Analyst
Advanced Technology Group 4.0
Overland Park, KS jobs
ATGer; noun ; motivated, entrepreneurial driver of change. Not afraid to challenge processes and get stuff done (GSD). Collaborate, take risks, and problem solve. Oh, and we really like office dogs and breakfast burritos. Perks; noun ; all the good stuff and more. Fully stocked kitchens. Competitive paid time off and medical benefits. Outdoor walk and talk meetings where you will solve global, complex business problems. Following the life cycle of the Monarch Butterfly. Advanced Technology Group (ATG), a Cognizant company is a leader in Quote-to-Cash advisory and implementation services to both mid-market and large enterprise brands seeking increased agility in the everything-as-a-service economy. Through our entrepreneurial spirit, results focused culture, and innovative delivery model, ATG brings contemporary solutions to the way clients transform and manage their customer and revenue technology platforms. Leveraging decades of deep domain expertise in billing and hundreds of Quote-to-Cash implementations of the leading cloud and on-premise software, ATG helps clients realize their desired outcome faster. What does a QA Analyst do for ATG? The QA Analyst will be part of a team supporting projects centered on Quote-to-Cash Cloud integration and implementation initiatives, as well as software development projects. Within Quote-to-Cash implementations this role will have the opportunity to learn and work with the latest cloud-based Software-as-a-Service platforms, such as SteelBrick, Aria, Apptus, and SalesForce.com, among others. Our software development projects focus on SaaS and mobile solutions leveraging technologies that include Meteor, AngularJS, Ionic, Scala, Java, and .Net. The QA Analyst is an instrumental member of a project team, helping to ensure that a solution is fit for end users needs. QA Analysts work closely with the entire project team to review the overall functional and non-functional requirements while keeping a users perspective in mind. Activities in this role will include analyzing non-functional requirements and technical designs, translating functional requirements into test cases, and identifying defects and driving them to resolution. Ideally, candidates will possess a drive for thinking creatively to resolve complex problems and enjoy contributing to solutions regardless of their functional role within a project team. What are some of the responsibilities of a QA Analyst? Create and execute test cases while leveraging various test heuristics to validate products are working as expected Collaborate with project/business teams to reproduce, analyze, and debug issues. Success in this role requires the ability to demonstrate ownership and accountability through self-directed task management Review functional/operational requirements and design specifications; advise Project Management, Business Analysts, and/or Testing Leads regarding requirements and design testability Recommend methods for process improvement, detailing strengths and weaknesses of existing and proposed procedures and controls Coordinate efforts with Automation Testing resources to determine which test cases and under what conditions automation will improve effectiveness and efficiency of testin hat are the minimum requirements to be a QA Analyst at ATG? Minimum BS degree and 7+ years overall experience involving end-to-end QA/Testing process Minimum 3+ years working in telecom (wireless and wire line) billing environments highly desired Demonstrated background of success in leading and managing small to medium sized test teams Proven abilities in test plan and test case development and execution Hands on test management tool (Mercury Quality Center preferred) experience Demonstrated expertise in documenting test plans and running the complete testing suite prior to releases as a method of regression testing Ability to track and report defects, issues and overall results to peers and management Self-motivated and ability to excel in team oriented environment, yet able to work independently requiring minimal direction. Experience with Windows OS and also have working knowledge of UNIX, Sybase / Oracle SQL, is highly desirable. Able to navigate in UNIX & UNIX file system, with strong knowledge of SQL basic queries Worked with applications designed / developed with Java, JavaScript, J2EE, PowerBuilder, WPF, C#, .Net, Winform Complete understanding from applied experience of Software Development Life Cycle (SDLC) and QA Methodology Adhering to development standards, software development lifecycle processes. Must be able to develop new automated testing scenarios and adapt existing scenarios in a rapid development environment. Constantly seeks ways to improve our processes for increased agility and quality. Must be able to address time-sensitive demands on a continuous basis. Support is sometimes required at off-hours for release validation and meeting deadlines so ability to work remote connectivity is required. Excellent communication (oral & written) skills and judgment, ability to manage multiple tasks, and work towards deadlines involving fast paced, aggressive project/client implementation schedules Requires someone who is extremely detail-oriented and has strong organizational skills. A minimum or 50% of the time is spent collaborating with client Management/Executives, Developers, Business Managers, and Testers in developing, implementing and providing status reports around automated test scenarios and impacts. This position may require additional time and effort necessary during periods of heavy workload in order to meet project milestones, implementation deadlines, and the like. Hours and compensation for this position will vary depending on projects and experience. Travel up to 50% (this is subject to change at anytime based off project needs).
$64k-82k yearly est. 60d+ ago
Bilingual Quality Analyst - Remote
Maximus 4.3
Kansas City, KS jobs
Description & Requirements Maximus is seeking a detail-oriented and experienced Bilingual Quality Analyst. This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards. The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement. *Position is contingent upon contract award* This position requires fluency in Spanish and English (both written and spoken). The Bilingual Quality Analyst will review customer interactions in Spanish and complete evaluation scoring and documentation in English. Candidates must be comfortable understanding spoken Spanish and writing detailed feedback in English. This is a fully remote role. Must have the ability to pass a federal background check. Equipment will be provided but must meet the remote position requirement provided below. Remote Position Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source Essential Duties and Responsibilities: - Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met. - Collaborate in developing new procedures and update existing procedures when changes occur. - Analyze reports on operational performance and provide solutions to identified issues. - Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues. - Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project. - Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate. - Assist with monitoring performance and meeting contractual requirements using system applications. - Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows. - Assist with staff training for the purpose of achieving and maintaining quality program goals. - Analyze effectiveness of key initiatives and quality improvement efforts. - Perform other duties as assigned by management. - Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met. - Collaborate in developing new procedures and update existing procedures when changes occur. - Analyze reports on operational performance and provide solutions to identified issues. - Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues. - Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project. - Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate. - Assist with monitoring performance and meeting contractual requirements using system applications. - Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows. - Assist with staff training for the purpose of achieving and maintaining quality program goals. - Analyze effectiveness of key initiatives and quality improvement efforts. - Perform other duties as assigned by management. - Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team. - Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting. - Assist the center with taking calls as needed to support operations and maintain service levels. Equipment will be provided but must meet the remote position requirement provided below. Remote Position Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source Minimum Requirements - Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience. - Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience. - Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback. - Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets. - Maintain strong organizational skills to effectively track monitors across different lines of business - Collaborate in the development and revision of procedures in response to operational changes. - Analyze operational and quality data to identify trends, gaps, and opportunities for improvement. - Make recommendations based on data analysis to enhance performance and service delivery. - Participate in and contribute to calibration sessions to ensure consistency in quality evaluations. - Assist in training initiatives aimed at improving agent performance and overall quality scores. - Support the creation and maintenance of staff resource materials, including guides, workflows, and reference documents. - Utilize AI tools and technologies to enhance quality assurance processes, reporting, and decision-making. - Take calls as needed to support center operations and maintain service levels. - Participate in pilots and provide feedback from a quality assurance perspective to help inform improvements to quality metrics. - Perform other duties as assigned by management. - Must be bilingual in Spanish and English with strong written and verbal communication skills in both languages. Call monitoring will be in Spanish; evaluations and scoring will be completed in English. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 55,000.00 Maximum Salary $ 66,000.00
$45k-66k yearly est. Easy Apply 3d ago
Bilingual Quality Analyst - Remote
Maximus 4.3
Chicago, IL jobs
Description & Requirements Maximus is seeking a detail-oriented and experienced Bilingual Quality Analyst. This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards. The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement. *Position is contingent upon contract award* This position requires fluency in Spanish and English (both written and spoken). The Bilingual Quality Analyst will review customer interactions in Spanish and complete evaluation scoring and documentation in English. Candidates must be comfortable understanding spoken Spanish and writing detailed feedback in English. This is a fully remote role. Must have the ability to pass a federal background check. Equipment will be provided but must meet the remote position requirement provided below. Remote Position Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source Essential Duties and Responsibilities: - Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met. - Collaborate in developing new procedures and update existing procedures when changes occur. - Analyze reports on operational performance and provide solutions to identified issues. - Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues. - Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project. - Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate. - Assist with monitoring performance and meeting contractual requirements using system applications. - Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows. - Assist with staff training for the purpose of achieving and maintaining quality program goals. - Analyze effectiveness of key initiatives and quality improvement efforts. - Perform other duties as assigned by management. - Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met. - Collaborate in developing new procedures and update existing procedures when changes occur. - Analyze reports on operational performance and provide solutions to identified issues. - Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues. - Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project. - Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate. - Assist with monitoring performance and meeting contractual requirements using system applications. - Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows. - Assist with staff training for the purpose of achieving and maintaining quality program goals. - Analyze effectiveness of key initiatives and quality improvement efforts. - Perform other duties as assigned by management. - Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team. - Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting. - Assist the center with taking calls as needed to support operations and maintain service levels. Equipment will be provided but must meet the remote position requirement provided below. Remote Position Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source Minimum Requirements - Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience. - Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience. - Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback. - Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets. - Maintain strong organizational skills to effectively track monitors across different lines of business - Collaborate in the development and revision of procedures in response to operational changes. - Analyze operational and quality data to identify trends, gaps, and opportunities for improvement. - Make recommendations based on data analysis to enhance performance and service delivery. - Participate in and contribute to calibration sessions to ensure consistency in quality evaluations. - Assist in training initiatives aimed at improving agent performance and overall quality scores. - Support the creation and maintenance of staff resource materials, including guides, workflows, and reference documents. - Utilize AI tools and technologies to enhance quality assurance processes, reporting, and decision-making. - Take calls as needed to support center operations and maintain service levels. - Participate in pilots and provide feedback from a quality assurance perspective to help inform improvements to quality metrics. - Perform other duties as assigned by management. - Must be bilingual in Spanish and English with strong written and verbal communication skills in both languages. Call monitoring will be in Spanish; evaluations and scoring will be completed in English. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 55,000.00 Maximum Salary $ 66,000.00
$59k-84k yearly est. Easy Apply 3d ago
Quality Analyst (Libertyville, IL, US, 60048)
Steris Corporation 4.5
Libertyville, IL jobs
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. The Quality Analyst in our Libertyville, IL location is responsible for assisting in administration of the quality management system at a site to assure adherence to ISO 13485, FDA 21 CFR Part 820/211, EU GMPs, ISO 17025, and/or ISO 11137 and other applicable regulatory standards. In this role the Quality Analyst will lead complaint/CAPA investigations, supplier quality improvement initiatives, continuous improvement initiatives and countermeasures with the use of statistical techniques and other accepted quality principles. You will execute activities concerned with the development, implementation, maintenance, and continuous improvement of STERIS quality systems. As a Quality Analyst you will also support production and quality operations by coordinating and performing problem-solving investigations, reviews and final acceptance/run release of processing runs that contain non-conformances. Responsible for the activities related to quality and regulatory compliance to ensure all product processing requirements are met in accordance with Customer specifications including calibrations, dosimetry results, generation of test methods, audits, scheduling, validations, record keeping and reporting. This position requires working onsite in our Libertyville, IL location Monday through Friday 8:00am to 4:30pm with occasional earlier or later hours based on business needs. What You'll do as a Quality Analyst * Coordinate day-to-day tasks and direction for Quality Technicians/Senior Quality Technicians by providing technical support, mentoring and oversight. * Responsible for oversight of all product and/or report review and release conducted by Quality Technicians/Senior Quality Technicians. * Responsible for executing product and/or report releases for all processing runs/lab samples containing a non-conformance, including management of Customer communication and leading the associated non-conformance investigations. * Initiate and/or participate in corrective actions, problem-solving and continuous improvement activities. * Perform internal audits at other AST facilities, including identification of non-compliances and report generation. Responsible for managing remediation of internal audit observations assigned by site Quality Manager. * Manage creation of new quality system policies and procedures and revisions to existing policies/procedures. * Review collected data to perform statistical analysis and recommend process changes to improve quality. * Monitor and report on performance metrics. * Instruct other STERIS employees in quality principles, effective corrective actions, and valid statistical techniques. * Collaborate with other departments and facilities within the company on quality related issues. * Lead quality system programs (i.e. calibration, maintenance, training, CAPA, complaints, non-conformances, supplier quality, management review, operational qualifications, document control, change control, risk management, etc.). * Overall responsibilities include commitment to ensure external and internal requirements are met according to documented policies, procedures, standards and regulations. * Perform other duties as assigned. The Experience, Skills and Abilities Needed Required: * Bachelor's degree in Scientific or related technical field. * Minimum of 1 year of combined Manufacturing/Quality Engineering and/or Quality Systems experience. * Minimum of year of experience working in an ISO certified environment required. Preferred: * Minimum of year of experience with medical device or other regulated industries preferred (ISO 13485). * Working knowledge of FDA QSR/ EUGMP regulations strongly preferred. * Working knowledge of ISO/IEC 17025 regulations. Other: * Excellent problem-solving skills * Focus on identification of potential issues and continuous improvement. * Experience working on cross-functional teams and on own initiative. * Demonstrated excellent organizational, oral and written communications skills. * Must have PC experience, as well as working familiarity of desktop applications including Excel, Word, and PowerPoint. * Ability to work in a fast-paced, regulated environment with strict deadlines. * Mathematical skills including practical application of fractions, percentages, ratios, proportions and algebra. What STERIS offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, wellbeing, and financial future. Here is just a brief overview of what we offer: * Market Competitive pay * Extensive Paid Time Off and added Holidays * Excellent Healthcare, Dental and Vision benefits * Long- and Short-Term Disability coverage * 401(k) with a company match * Maternity and Paternity Leave * Additional add- on benefits / discounts for programs such as Pet Insurance * Tuition Reimbursement and continuing education programs * Excellent opportunities for advancement in a stable long-term career #LI-MO1 #LI- Onsite Pay range for this opportunity is $75,000 to $82,000, depending on skillset and experience. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
$75k-82k yearly 30d ago
Quality Analyst
Steris 4.5
Chicago, IL jobs
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. The Quality Analyst in our Libertyville, IL location is responsible for assisting in administration of the quality management system at a site to assure adherence to ISO 13485, FDA 21 CFR Part 820/211, EU GMPs, ISO 17025, and/or ISO 11137 and other applicable regulatory standards. In this role the Quality Analyst will lead complaint/CAPA investigations, supplier quality improvement initiatives, continuous improvement initiatives and countermeasures with the use of statistical techniques and other accepted quality principles. You will execute activities concerned with the development, implementation, maintenance, and continuous improvement of STERIS quality systems. As a Quality Analyst you will also support production and quality operations by coordinating and performing problem-solving investigations, reviews and final acceptance/run release of processing runs that contain non-conformances. Responsible for the activities related to quality and regulatory compliance to ensure all product processing requirements are met in accordance with Customer specifications including calibrations, dosimetry results, generation of test methods, audits, scheduling, validations, record keeping and reporting. This position requires working onsite in our Libertyville, IL location Monday through Friday 8:00am to 4:30pm with occasional earlier or later hours based on business needs. What You'll do as a Quality Analyst Coordinate day-to-day tasks and direction for Quality Technicians/Senior Quality Technicians by providing technical support, mentoring and oversight. Responsible for oversight of all product and/or report review and release conducted by Quality Technicians/Senior Quality Technicians. Responsible for executing product and/or report releases for all processing runs/lab samples containing a non-conformance, including management of Customer communication and leading the associated non-conformance investigations. Initiate and/or participate in corrective actions, problem-solving and continuous improvement activities. Perform internal audits at other AST facilities, including identification of non-compliances and report generation. Responsible for managing remediation of internal audit observations assigned by site Quality Manager. Manage creation of new quality system policies and procedures and revisions to existing policies/procedures. Review collected data to perform statistical analysis and recommend process changes to improve quality. Monitor and report on performance metrics. Instruct other STERIS employees in quality principles, effective corrective actions, and valid statistical techniques. Collaborate with other departments and facilities within the company on quality related issues. Lead quality system programs (i.e. calibration, maintenance, training, CAPA, complaints, non-conformances, supplier quality, management review, operational qualifications, document control, change control, risk management, etc.). Overall responsibilities include commitment to ensure external and internal requirements are met according to documented policies, procedures, standards and regulations. Perform other duties as assigned. The Experience, Skills and Abilities Needed Required: Bachelor's degree in Scientific or related technical field. Minimum of 1 year of combined Manufacturing/Quality Engineering and/or Quality Systems experience. Minimum of year of experience working in an ISO certified environment required. Preferred: Minimum of year of experience with medical device or other regulated industries preferred (ISO 13485). Working knowledge of FDA QSR/ EUGMP regulations strongly preferred. Working knowledge of ISO/IEC 17025 regulations. Other: Excellent problem-solving skills Focus on identification of potential issues and continuous improvement. Experience working on cross-functional teams and on own initiative. Demonstrated excellent organizational, oral and written communications skills. Must have PC experience, as well as working familiarity of desktop applications including Excel, Word, and PowerPoint. Ability to work in a fast-paced, regulated environment with strict deadlines. Mathematical skills including practical application of fractions, percentages, ratios, proportions and algebra. What STERIS offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, wellbeing, and financial future. Here is just a brief overview of what we offer: Market Competitive pay Extensive Paid Time Off and added Holidays Excellent Healthcare, Dental and Vision benefits Long- and Short-Term Disability coverage 401(k) with a company match Maternity and Paternity Leave Additional add- on benefits / discounts for programs such as Pet Insurance Tuition Reimbursement and continuing education programs Excellent opportunities for advancement in a stable long-term career #LI-MO1 #LI- Onsite Pay range for this opportunity is $75,000 to $82,000, depending on skillset and experience. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
$75k-82k yearly 34d ago
Bilingual Quality Analyst - Remote
Maximus 4.3
Springfield, IL jobs
Description & Requirements Maximus is seeking a detail-oriented and experienced Bilingual Quality Analyst. This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards. The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement. *Position is contingent upon contract award* This position requires fluency in Spanish and English (both written and spoken). The Bilingual Quality Analyst will review customer interactions in Spanish and complete evaluation scoring and documentation in English. Candidates must be comfortable understanding spoken Spanish and writing detailed feedback in English. This is a fully remote role. Must have the ability to pass a federal background check. Equipment will be provided but must meet the remote position requirement provided below. Remote Position Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source Essential Duties and Responsibilities: - Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met. - Collaborate in developing new procedures and update existing procedures when changes occur. - Analyze reports on operational performance and provide solutions to identified issues. - Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues. - Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project. - Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate. - Assist with monitoring performance and meeting contractual requirements using system applications. - Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows. - Assist with staff training for the purpose of achieving and maintaining quality program goals. - Analyze effectiveness of key initiatives and quality improvement efforts. - Perform other duties as assigned by management. - Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met. - Collaborate in developing new procedures and update existing procedures when changes occur. - Analyze reports on operational performance and provide solutions to identified issues. - Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues. - Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project. - Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate. - Assist with monitoring performance and meeting contractual requirements using system applications. - Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows. - Assist with staff training for the purpose of achieving and maintaining quality program goals. - Analyze effectiveness of key initiatives and quality improvement efforts. - Perform other duties as assigned by management. - Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team. - Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting. - Assist the center with taking calls as needed to support operations and maintain service levels. Equipment will be provided but must meet the remote position requirement provided below. Remote Position Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source Minimum Requirements - Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience. - Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience. - Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback. - Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets. - Maintain strong organizational skills to effectively track monitors across different lines of business - Collaborate in the development and revision of procedures in response to operational changes. - Analyze operational and quality data to identify trends, gaps, and opportunities for improvement. - Make recommendations based on data analysis to enhance performance and service delivery. - Participate in and contribute to calibration sessions to ensure consistency in quality evaluations. - Assist in training initiatives aimed at improving agent performance and overall quality scores. - Support the creation and maintenance of staff resource materials, including guides, workflows, and reference documents. - Utilize AI tools and technologies to enhance quality assurance processes, reporting, and decision-making. - Take calls as needed to support center operations and maintain service levels. - Participate in pilots and provide feedback from a quality assurance perspective to help inform improvements to quality metrics. - Perform other duties as assigned by management. - Must be bilingual in Spanish and English with strong written and verbal communication skills in both languages. Call monitoring will be in Spanish; evaluations and scoring will be completed in English. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 55,000.00 Maximum Salary $ 66,000.00
$56k-80k yearly est. Easy Apply 3d ago
Point of Care Testing Lead
Regional Health Services of Howard County 4.7
Silvis, IL jobs
* Coordinates daily operation of point of care testing in the hospital. May assume interim responsibility in the event of the manager's absence. * Provides clinical and technical direction to Point of Care testing personnel. Serves as "General Supervisor" as defined by C.L.I.A. (Clinical Laboratory Improvement Act) for specific subspecialty area of testing. * Assists manager in a variety of tasks, including the following: Laboratory information system operations, budget development, analysis of budgetary performance and variances, productivity management, new staff orientation, ensuring compliance of staff with identified clinical skill development, competencies, regulatory practice guidelines, performance improvement activities, data collection/analysis, product design, operationalization of departmental and institutional policies and procedures, preparation for the compliance with regulatory agencies, identifying program development needs and assisting in their implementation, and representing the Laboratory on departmental and hospital wide committees as deemed appropriate. * Other duties as assigned. Schedule: Full Time Night Shift (10 hour shifts) Education: Associate's Degree required, Bachelor's Degree preferred. Experience: More than 2 years Clinical Chemistry experience required. Training Preferred: MT (ASCP), CLS (NCA), MT (AMT), MLT (ASCP), CLT (NCA), or MLS (ASCP) Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
$75k-95k yearly est. 27d ago
Lead Quality Analyst
GE Healthcare 4.8
Arlington Heights, IL jobs
SummaryThis position involves working within the QA department to provide direct oversight for pharmaceutical manufacturing operations, conduct product releases, quality audits, facilitate continuous improvement, and investigate customer complaints while working in a fast-paced cross functional team environment. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job DescriptionEssential Responsibilities: Liaising with Operations personnel to ensure regulatory and quality requirements are met during routine operations Participating in audits, together with follow up. This includes internal audits as well as external (Supplier audits) Conducting QA activities including revision of SOPs, SAP QA work and the issuance of protocols. Responsible for review of batch records and the release of all products, including Raw Material batches. Responsible for the review of Non-Conformances related to product manufacture / testing Responsible for performing investigations arising from product complaints Gathering and reporting metrics as required by the business Provide Quality Assurance support for implementation of new products at the site. Support global QA initiatives as determined by the business Qualifications/Requirements: Bachelor's degree (or high school diploma/GED plus 7 years experience in a QA/RA or medical device/pharmaceutical environment) 3+ years of experience in a pharmaceutical OR medical device industry Thorough familiarity with cGMPs of sterile product manufacture Must be willing to perform weekend work on a rotating schedule Desired Characteristics: 1+ year of experience with CAPA systems, including complaint handling Analytical & problem-solving skills/root-cause analysis Excellent oral and written communication skills Statistics education and or training Experience developing and tracking quality metrics Familiar with Continuous Improvement methodologies, including Six Sigma Demonstrated effective interpersonal and effective teamwork skills Ability to effectively multi-task (i.e. effectively handle competing priorities) Prior GE HealthCare experience We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support. #LI-onsite We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $93,280.00-$139,920.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No
$93.3k-139.9k yearly Auto-Apply 21d ago
Lead Quality Analyst
GE Healthcare 4.8
Arlington Heights, IL jobs
This position involves working within the QA department to provide direct oversight for pharmaceutical manufacturing operations, conduct product releases, quality audits, facilitate continuous improvement, and investigate customer complaints while working in a fast-paced cross functional team environment. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. **Job Description** **Essential Responsibilities:** + Liaising with Operations personnel to ensure regulatory and quality requirements are met during routine operations + Participating in audits, together with follow up. This includes internal audits as well as external (Supplier audits) + Conducting QA activities including revision of SOPs, SAP QA work and the issuance of protocols. + Responsible for review of batch records and the release of all products, including Raw Material batches. + Responsible for the review of Non-Conformances related to product manufacture / testing + Responsible for performing investigations arising from product complaints + Gathering and reporting metrics as required by the business + Provide Quality Assurance support for implementation of new products at the site. + Support global QA initiatives as determined by the business **Qualifications/Requirements:** + Bachelor's degree (or high school diploma/GED plus 7 years experience in a QA/RA or medical device/pharmaceutical environment) + 3+ years of experience in a pharmaceutical OR medical device industry + Thorough familiarity with cGMPs of sterile product manufacture + Must be willing to perform weekend work on a rotating schedule **Desired Characteristics:** + 1+ year of experience with CAPA systems, including complaint handling + Analytical & problem-solving skills/root-cause analysis + Excellent oral and written communication skills + Statistics education and or training + Experience developing and tracking quality metrics + Familiar with Continuous Improvement methodologies, including Six Sigma + Demonstrated effective interpersonal and effective teamwork skills + Ability to effectively multi-task (i.e. effectively handle competing priorities) + Prior GE HealthCare experience We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support. \#LI-onsite We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $93,280.00-$139,920.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. **Additional Information** GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. **Relocation Assistance Provided:** No
$93.3k-139.9k yearly 21d ago
Lead Quality Analyst
GE Healthcare Technologies Inc. 4.2
Arlington Heights, IL jobs
This position involves working within the QA department to provide direct oversight for pharmaceutical manufacturing operations, conduct product releases, quality audits, facilitate continuous improvement, and investigate customer complaints while working in a fast-paced cross functional team environment. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description Essential Responsibilities: * Liaising with Operations personnel to ensure regulatory and quality requirements are met during routine operations * Participating in audits, together with follow up. This includes internal audits as well as external (Supplier audits) * Conducting QA activities including revision of SOPs, SAP QA work and the issuance of protocols. * Responsible for review of batch records and the release of all products, including Raw Material batches. * Responsible for the review of Non-Conformances related to product manufacture / testing * Responsible for performing investigations arising from product complaints * Gathering and reporting metrics as required by the business * Provide Quality Assurance support for implementation of new products at the site. * Support global QA initiatives as determined by the business Qualifications/Requirements: * Bachelor's degree (or high school diploma/GED plus 7 years experience in a QA/RA or medical device/pharmaceutical environment) * 3+ years of experience in a pharmaceutical OR medical device industry * Thorough familiarity with cGMPs of sterile product manufacture * Must be willing to perform weekend work on a rotating schedule Desired Characteristics: * 1+ year of experience with CAPA systems, including complaint handling * Analytical & problem-solving skills/root-cause analysis * Excellent oral and written communication skills * Statistics education and or training * Experience developing and tracking quality metrics * Familiar with Continuous Improvement methodologies, including Six Sigma * Demonstrated effective interpersonal and effective teamwork skills * Ability to effectively multi-task (i.e. effectively handle competing priorities) * Prior GE HealthCare experience We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support. #LI-onsite We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $93,280.00-$139,920.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No
$93.3k-139.9k yearly 21d ago
Training and QA Lead
Maximus 4.3
Wichita, KS jobs
Description & Requirements Maximus is looking to hire a Training and QA Lead. This position is remote but will occasionally require travel to the work site in Alexandria, Virginia. The role will require the candidate to possess an active Public Trust security clearance or the ability to successfully pass a Public Trust clearance process. Essential Duties and Responsibilities: - Support the design, development, and distribution of training programs and materials. - Develop and support the design, development, and distribution of training programs and materials. - Establish and communicate the training methodologies to participants. - Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification. - Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage. Job-Specific Essential Duties and Responsibilities: - Design, develop, and implement training curriculum - Develop qualitative and quantitative assessment tools to measure learner requirements and competencies - Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable. - Maintain continuous monitoring of call and chat quality - Conduct regular calibrations with the team to ensure quality standards are understood - Conduct feedback sessions with Analysts based on monitoring results - Conduct regular calibrations with the team to ensure quality standards are understood - Support leadership with assigned duties and acts as the department's subject matter expert Minimum Requirements - High School diploma or equivalent with 2-3 years of experience. - Bachelor's degree preferred. - May have additional training or education in area of specialization. Job-Specific Minimum Requirements: - Due to contract requirements candidates must be U.S. citizens whithout dual citizenship with another country - Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a Public Trust clearance process - Bachelor's degree in related field of study strongly preferred - 5 years in Learning and Development and quality role - Experience with DTMO TAC processes, policies and systems - Working knowledge of DTMO terminology - Ability to create new curriculum and update existing curriculum - Must be able to provide feedback to a team and individual - Must know the ADDIE (or other applicable) learning and development lifecycle - Must be able to work on site in Alexandria, VA Preferred Skills and Qualifications: - Experience with eLearning tools and Learning Management Systems (LMS) - Excellent written and oral communications and presentation skills. - Ability to work independently EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 25.00 Maximum Salary $ 48.86
$76k-97k yearly est. Easy Apply 2d ago
QA Project Leader
Fresenius Kabi Us 4.7
Melrose Park, IL jobs
Salary: $90,000 to $110,000 Final pay determinations will depend on various factors, including, but not limited to experience level, education, knowledge, skills, and abilities. Our benefits and programs are comprehensive and thoughtfully crafted to ensure our colleagues live healthy lives and have support when it matters most. Benefits offered include a 401(k) plan with company contributions, paid vacation, holiday and personal days, employee assistance program, and health benefits to include medical, prescription drug, dental and vision coverage. Read more about our benefits here. Collaborates with the Sr. Director, Quality Assurance to provide project management for compliance topics and continuous improvement program management to support the company's short- and long-term goals for maintaining quality systems, compliance, and efficiency. This includes direct oversight for the evaluation, implementation, execution, and follow-up on quality systems and metrics in support of GMP compliance and release of finished product. This includes oversight for the final review of investigation to ensure product quality, and appropriate implementation of corrective actions in a timely manner to prevent recurrence. Responsibilities * Serve as a change agent performing project management duties (PMO). * Manage projects independently while focusing on providing the most impact by coordinating and overseeing projects led by various QA and operations team. * Perform PMO duties by tracking progress, ensuring project plans have clear deliverables, deadlines, and responsibilities. * Provide progress reports, assist in removing barriers, and escalate issues when additional support is needed. * Manage projects that primarily focus on compliance or continuous improvement / simplification category. * Key areas of impact in the plant are deviation reduction, improvements in batch right the first time (BRFT) and batch release cycle time (also known as CRT). * Additional areas of impact include reduction of full and partial rejects, yield improvement, complaint reduction, deviation reduction, and CAPAs project management. * Perform analysis on quality and manufacturing indicating data and recommend actions for compliance and process improvements. * Consolidate quality metrics and reporting in collaboration with respective QA reporting heads. * Perform review of root-cause analysis and other problem solving activities to identify effective corrective and preventative actions and appropriate effectiveness measures. * Participate in regulatory / FDA inspections and audits by providing information and/or acting as scribe. Expediting / obtaining information required by the inspectors / auditors. * Prepares and presents progress reports for senior management. * Identify and resolve emerging issues that may impact project or corporate goals. * Recognize potential threats to project success and elevate issues to senior management. * Develop and implement contingency plans. * All employees are responsible for ensuring the compliance to company documents, programs, and activities related to the health, safety, environment, energy, and quality management systems, as per their roles and responsibilities. Requirements: * Bachelor degree in science with a minimum of 3+ years of progressive challenging QA/QC experience in a pharmaceutical or related regulatory industry. * Advanced training or experience in cGMP and preferably GLP, legal, and ISO requirements. Additional Information We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability, 401K with company contribution, and wellness program. Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.
$90k-110k yearly Auto-Apply 22d ago
Training and QA Lead
Maximus 4.3
Kansas City, KS jobs
Description & Requirements Maximus is looking to hire a Training and QA Lead. This position is remote but will occasionally require travel to the work site in Alexandria, Virginia. The role will require the candidate to possess an active Public Trust security clearance or the ability to successfully pass a Public Trust clearance process. Essential Duties and Responsibilities: - Support the design, development, and distribution of training programs and materials. - Develop and support the design, development, and distribution of training programs and materials. - Establish and communicate the training methodologies to participants. - Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification. - Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage. Job-Specific Essential Duties and Responsibilities: - Design, develop, and implement training curriculum - Develop qualitative and quantitative assessment tools to measure learner requirements and competencies - Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable. - Maintain continuous monitoring of call and chat quality - Conduct regular calibrations with the team to ensure quality standards are understood - Conduct feedback sessions with Analysts based on monitoring results - Conduct regular calibrations with the team to ensure quality standards are understood - Support leadership with assigned duties and acts as the department's subject matter expert Minimum Requirements - High School diploma or equivalent with 2-3 years of experience. - Bachelor's degree preferred. - May have additional training or education in area of specialization. Job-Specific Minimum Requirements: - Due to contract requirements candidates must be U.S. citizens whithout dual citizenship with another country - Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a Public Trust clearance process - Bachelor's degree in related field of study strongly preferred - 5 years in Learning and Development and quality role - Experience with DTMO TAC processes, policies and systems - Working knowledge of DTMO terminology - Ability to create new curriculum and update existing curriculum - Must be able to provide feedback to a team and individual - Must know the ADDIE (or other applicable) learning and development lifecycle - Must be able to work on site in Alexandria, VA Preferred Skills and Qualifications: - Experience with eLearning tools and Learning Management Systems (LMS) - Excellent written and oral communications and presentation skills. - Ability to work independently EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 25.00 Maximum Salary $ 48.86
$77k-97k yearly est. Easy Apply 2d ago
Training and QA Lead
Maximus 4.3
Chicago, IL jobs
Description & Requirements Maximus is looking to hire a Training and QA Lead. This position is remote but will occasionally require travel to the work site in Alexandria, Virginia. The role will require the candidate to possess an active Public Trust security clearance or the ability to successfully pass a Public Trust clearance process. Essential Duties and Responsibilities: - Support the design, development, and distribution of training programs and materials. - Develop and support the design, development, and distribution of training programs and materials. - Establish and communicate the training methodologies to participants. - Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification. - Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage. Job-Specific Essential Duties and Responsibilities: - Design, develop, and implement training curriculum - Develop qualitative and quantitative assessment tools to measure learner requirements and competencies - Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable. - Maintain continuous monitoring of call and chat quality - Conduct regular calibrations with the team to ensure quality standards are understood - Conduct feedback sessions with Analysts based on monitoring results - Conduct regular calibrations with the team to ensure quality standards are understood - Support leadership with assigned duties and acts as the department's subject matter expert Minimum Requirements - High School diploma or equivalent with 2-3 years of experience. - Bachelor's degree preferred. - May have additional training or education in area of specialization. Job-Specific Minimum Requirements: - Due to contract requirements candidates must be U.S. citizens whithout dual citizenship with another country - Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a Public Trust clearance process - Bachelor's degree in related field of study strongly preferred - 5 years in Learning and Development and quality role - Experience with DTMO TAC processes, policies and systems - Working knowledge of DTMO terminology - Ability to create new curriculum and update existing curriculum - Must be able to provide feedback to a team and individual - Must know the ADDIE (or other applicable) learning and development lifecycle - Must be able to work on site in Alexandria, VA Preferred Skills and Qualifications: - Experience with eLearning tools and Learning Management Systems (LMS) - Excellent written and oral communications and presentation skills. - Ability to work independently EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 25.00 Maximum Salary $ 48.86
$82k-104k yearly est. Easy Apply 2d ago
Training and QA Lead
Maximus 4.3
Springfield, IL jobs
Description & Requirements Maximus is looking to hire a Training and QA Lead. This position is remote but will occasionally require travel to the work site in Alexandria, Virginia. The role will require the candidate to possess an active Public Trust security clearance or the ability to successfully pass a Public Trust clearance process. Essential Duties and Responsibilities: - Support the design, development, and distribution of training programs and materials. - Develop and support the design, development, and distribution of training programs and materials. - Establish and communicate the training methodologies to participants. - Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification. - Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage. Job-Specific Essential Duties and Responsibilities: - Design, develop, and implement training curriculum - Develop qualitative and quantitative assessment tools to measure learner requirements and competencies - Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable. - Maintain continuous monitoring of call and chat quality - Conduct regular calibrations with the team to ensure quality standards are understood - Conduct feedback sessions with Analysts based on monitoring results - Conduct regular calibrations with the team to ensure quality standards are understood - Support leadership with assigned duties and acts as the department's subject matter expert Minimum Requirements - High School diploma or equivalent with 2-3 years of experience. - Bachelor's degree preferred. - May have additional training or education in area of specialization. Job-Specific Minimum Requirements: - Due to contract requirements candidates must be U.S. citizens whithout dual citizenship with another country - Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a Public Trust clearance process - Bachelor's degree in related field of study strongly preferred - 5 years in Learning and Development and quality role - Experience with DTMO TAC processes, policies and systems - Working knowledge of DTMO terminology - Ability to create new curriculum and update existing curriculum - Must be able to provide feedback to a team and individual - Must know the ADDIE (or other applicable) learning and development lifecycle - Must be able to work on site in Alexandria, VA Preferred Skills and Qualifications: - Experience with eLearning tools and Learning Management Systems (LMS) - Excellent written and oral communications and presentation skills. - Ability to work independently EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 25.00 Maximum Salary $ 48.86
$80k-100k yearly est. Easy Apply 2d ago
Test - Do Not Apply
Maximus 4.3
Chicago, IL jobs
Description & Requirements System test Essential Duties and Responsibilities: - Responsible for performing analyses of numerous Human Resources programs and initiatives. - Responsible for analyzing and reporting Human Resources staffing initiatives on weekly, monthly, quarterly and annual basis such as: Turnover/Attrition, Headcount and Forecasting and make recommendations for action or improvement based upon results. - Create, maintain, and analyze timely analytics/metrics on Human Resources initiatives. - Create and maintain any additional ad hoc analytics requests. - Responsible for creating and maintaining new/innovative reporting platforms to convey results using the allocated tools. - Responsible for converting complex data into visually appealing presentation formats to be delivered to audiences at all levels. - Assist Human Resources in carrying out various human resources programs and procedures. Minimum Requirements - Bachelor's degree with 3+ years of experience. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 65,000.00 Maximum Salary $ 65,000.00
$58k-109k yearly est. Easy Apply 1d ago
Software Engineer, Test & Infrastructure II
Vail Systems 4.6
Chicago, IL jobs
Who You AreYou catch problems before they explode-testing edge cases and degraded paths others overlook so production fire drills can be prevented. You care deeply about the tools you use and create, shaping the internal frameworks and pipelines your team depends on. Your work validates millions of real-time customer interactions every day, from web to telephony platforms, and you're always growing through peer reviews, knowledge sharing, and mentoring. You thrive in flexible, human-centered environments where hybrid collaboration and sustainable engineering aren't just buzzwords, but the way you work. If you love building robust, high-throughput test platforms as much as we do, we'd love to hear from you! At Vail, our QA Engineering team is deeply technical - we don't just validate features, we build the frameworks and infrastructure that test real-world signaling flows, analyze media quality, and run performance tests that mimic millions of live voice and web sessions. We're engineers at heart, with a QA-first mindset and a passion for building robust, scalable systems that reveal issues before our customers do.What You'll Do Design and Extend Automation Frameworks: Build maintainable, modular test infrastructure in Python, Perl, Java, or Ruby that adapts to evolving APIs and systems. Develop Advanced Test Suites: Own automation for complex functional, integration, and regression scenarios across distributed microservices and telephony systems. Validate Real-Time Systems: Contribute to test harnesses that validate signaling flows (SIP, RTP, SDP, WebRTC) and API transactions under varying network conditions. Enhance CI/CD Integration: Implement, optimize, and maintain automated test pipelines in Jenkins or similar systems, including containerized and Kubernetes-based environments. Collaborate Across Disciplines: Partner with developers, QA peers, and DevOps engineers to ensure tests are integrated early in the release cycle and deliver meaningful insights. Analyze Failures & Root Causes: Use log aggregation tools, packet captures, and dashboards (e.g., Kibana, Grafana) to diagnose failures and improve coverage or resiliency. Contribute to Test Data & Metrics: Work with SQL and NoSQL databases to generate and validate test data, interpret automation results, and measure performance. Mentor & Share Knowledge: Help guide junior engineers in automation practices, framework design, and debugging strategies. Drive Continuous Improvement: Identify gaps in test coverage, reliability, and efficiency-propose and implement technical solutions that raise QA maturity. Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications. Bachelor's degree in Computer Science/Engineering or a related field, or equivalent experience Experience: Typically, 2-5 years in software development, test automation, or QA infrastructure engineering. Programming Skills: Strong proficiency in one or more of Ruby, Java, C#/.NET, C++, Perl, Python, or JavaScript Frameworks & Tools: Experience with JUnit, TestNG, PyTest, RSpec, Cucumber, or equivalent automation frameworks. CI/CD & Containers: Working experience with Jenkins (or similar), Docker, and basic Kubernetes workflow (jobs, pods, Helm charts). Systems Knowledge: Familiarity with distributed architectures, API testing, and network-level debugging. Telecom/Media (Preferred): Exposure to SIP/SDP/RTP, WebRTC, or similar signaling and media systems. Databases: Solid understanding of SQL and NoSQL databases for data-driven testing. Analytical Skills: Strong problem-solving mindset, able to triage and isolate issues across multiple layers of the stack. Collaboration: Experience in Agile environments; comfortable contributing to cross-functional sprint work, code reviews, and retrospectives. $89,400 - $116,400 a year Who We AreAt Vail, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Using Vail technology, we make millions of voice interactions better every day. We process around 10% of all toll-free call traffic in the U.S.; 1 in 10 times when someone calls a customer support hotline, Vail is routing or interacting with that call. We are rapidly growing across multiple dimensions, including our customer base, the scope of products we offer, and the size of our team. Now is the right time for a strong candidate to join and grow with us. We have a supportive culture where employees are encouraged to achieve both personal and team goals because we believe growth leads to both business impact and personal fulfillment. We offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs, including:· Multiple medical, dental, and vision plan options · Company-paid life insurance, short and long-term disability · 401(k) savings plan with company match (50% on first 6% of employee contribution) · 35 days total annual PTO · Annual Bonus Program · Paid maternity and paternity leave · Relocation allowance · Employee referral bonus · Gym membership · Technical and Professional Development stipend We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Vail's communication solutions. We recognize that equitable and unique individuals benefit our teams' problem-solving, innovation, and development efforts. Our offices are located in Deerfield and Chicago, IL. Interviews and onboarding are conducted in our offices when possible. We observe a hybrid work format that provides employees flexibility to collaborate with team members based on business needs. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$89.4k-116.4k yearly Auto-Apply 39d ago
Software Engineer, Test & Infrastructure I
Vail Systems 4.6
Chicago, IL jobs
Who You Are You catch problems before they explode-testing edge cases and degraded paths others overlook so production fire drills can be prevented. You care deeply about the tools you use and create, shaping the internal frameworks and pipelines your team depends on. Your work validates millions of real-time customer interactions every day, from web to telephony platforms, and you're always growing through peer reviews, knowledge sharing, and mentoring. You thrive in flexible, human-centered environments where hybrid collaboration and sustainable engineering aren't just buzzwords, but the way you work. If you love building robust, high-throughput test platforms as much as we do, we'd love to hear from you! At Vail, our QA Engineering team is deeply technical - we don't just validate features, we build the frameworks and infrastructure that test real-world signaling flows, analyze media quality, and run performance tests that mimic millions of live voice and web sessions. We're engineers at heart, with a QA-first mindset and a passion for building robust, scalable systems that reveal issues before our customers do. What You'll Do Develop & Maintain Automation: Write clean, modular, and data-driven test code that adapts to evolving APIs and features, helping reduce flakiness and brittleness in automation. Contribute to Test Frameworks: Assist in building and enhancing frameworks that validate complex systems, including telecom protocols, APIs, and media flows. Hands-On Testing: Participate in functional, regression, and integration testing across distributed environments-learning how to analyze failures and reproduce tricky edge cases. Collaborate Across Teams: Work closely with developers, QA engineers, and DevOps teams to ensure that quality is embedded in every stage of the development lifecycle. Learn CI/CD Practices: Support Jenkins pipelines, containerized test environments, and automated regression runs, building familiarity with Kubernetes and Docker. Explore Data Analysis: Query SQL and NoSQL databases to set up test data, validate results, and troubleshoot automation issues. Support Agile Delivery: Take part in sprint planning, standups, retrospectives, and backlog grooming with a QA-first mindset. Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all the qualifications. Bachelor's degree in Computer Science/Engineering or a related field, or equivalent experience Experience: 0-2+ years in software development or test automation. Programming Skills: Familiarity with languages such as Ruby, Java, C#/.NET, C++, Perl, Python, or JavaScript. Test Frameworks: Exposure to tools such as JUnit, NUnit, TestNG, RSpec, or Cucumber. Platforms: Comfortable working in Linux and/or Windows environments. Databases: Basic knowledge of SQL and NoSQL systems. Problem-Solving: Ability to think critically and troubleshoot complex issues in a short time. Agile Mindset: Experience with Agile or similar iterative development methodologies. $68,300 - $90,000 a year The base salary range provided is determined by market data matched to the and the level of the position, based in our industry and the Chicagoland area. We often consider candidates who do not meet all the qualifications listed in the job description (i.e., more or less years of experience, etc.). Therefore, an offer for this position may differ from the base salary range provided depending on the qualifications/skills of the candidate. In this case, an updated pay scale would be provided. Who We AreAt Vail, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Using Vail technology, we make millions of voice interactions better every day. We process around 10% of all toll-free call traffic in the U.S.; 1 in 10 times when someone calls a customer support hotline, Vail is routing or interacting with that call. We are rapidly growing across multiple dimensions, including our customer base, the scope of products we offer, and the size of our team. Now is the right time for a strong candidate to join and grow with us. We have a supportive culture where employees are encouraged to achieve both personal and team goals because we believe growth leads to both business impact and personal fulfillment. We offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs, including:· Multiple medical, dental, and vision plan options · Company-paid life insurance, short and long-term disability · 401(k) savings plan with company match (50% on first 6% of employee contribution) · 35 days total annual PTO · Annual Bonus Program · Paid maternity and paternity leave · Relocation allowance · Employee referral bonus · Gym membership · Technical and Professional Development stipend We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Vail's communication solutions. We recognize that equitable and unique individuals benefit our teams' problem-solving, innovation, and development efforts. Our offices are located in Deerfield and Chicago, IL. Interviews and onboarding are conducted in our offices when possible. We observe a hybrid work format that provides employees flexibility to collaborate with team members based on business needs. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$68.3k-90k yearly Auto-Apply 60d+ ago
Quality Assurance Specialist
Cornerstones of Care 3.8
Kansas City, KS jobs
Quality Assurance Specialist Salary: $39,000 - $42,000 annually (Starting salary depends on education and experience) Job Type: Full Time ESSENTIAL RESPONSIBILITIES Compile, analyze, and share results and trends from monthly and quarterly reports for each program to report outputs and outcomes on performance measures and assist with internal programmatic benchmarking opportunities. Conduct monthly case reviews to oversee adherence to accreditation and licensing standards. Reports are developed to identify performance trends to better identify areas of opportunity to implement improvement strategies. Prepares monthly and quarterly performance reports for various programs Coordinates and conducts internal reviews of client case files for Agency programs and Prepares for contract audits and reviews with public and private agencies. Meet regularly with program leaders/operations to identify possible improvement opportunities. Review policies and procedures with programs to ensure meeting contract and accreditation standards. Participate in the development of new policies and procedures. Implement tools for periodic internal evaluations of compliance with standards. Oversees creation, implementation, and distribution of surveys for clients on various topics including customer satisfaction. Analyzes data and prepares reports of findings to program staff. Ensure adherence to the Performance and Quality Improvement plan through implementation, coordination, participation, and training of the organization's PQI system. Engage in the PQI process to help team members understand, embrace, and achieve key performance indicators Performs other related duties as assigned. QUALIFICATIONS: Bachelor's Degree required. The ideal candidate will also have at least two (2) to three (3) years of related experience. Must pass background check, physical and drug screening. This position also requires a valid driver's license and proof of current vehicle insurance. BENEFITS: Cornerstones of Care offers a competitive benefits package, which includes: Paid Holiday, Paid Time Away (unlimited PTO for all benefit eligible team members), medical/dental/vision; prescriptions; accident and critical illness insurance; pet insurance; short-term disability; long-term disability; term life and accidental death and dismemberment (AD&D); health savings account (HSA); flexible spending account (FSA); retirement (401K); employee assistance program (EAP); YMCA membership discounts; Tuition Reimbursement Program and Public Service Loan Forgiveness. To view a detailed Summary of Benefits please visit our website at ************************** and under the heading “About Us” click on “Join Our Team.” CORNERSTONES OF CARE'S ORGANIZATIONAL COMMITMENTS: Nonviolence-helping to build safety skills and a commitment to higher purpose Emotional Intelligence-helping to teach emotional management skills Social Learning-helping to build cognitive skills Open Communication-helping to overcome barriers to healthy communication, learn conflict management Democracy-helping to create civic skills of self-control, self-discipline, and administration of healthy authority Social Responsibility-helping to rebuild social connection skills, establish healthy attachment relationships Growth and Change-helping to work through loss and prepare for the future Questions? Please contact: Cornerstones of Care, Human Resources Department 8150 Wornall Road, Kansas City, MO 64114 Phone: ************** Fax: ************** Like us on Facebook at: ******************************************** Cornerstones of Care is an Equal Opportunity Employer
$39k-42k yearly 60d+ ago