Oak View Group jobs in Baltimore, MD

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The Dishwasher washes and sanitizes all tableware, serving materials, cooking equipment and small wares. The employee must maintain excellent attendance and be available to work events as scheduled per business need. Responsibilities Ensures highest sanitation levels for all items previously used so that they may be used again in clean condition, free of any contamination risk. Utilizes and implements M.S.D.S. criteria, food and product safety, and Food and Beverage Policies and Procedures. Removes all trash and maintains loading and receiving areas in safe and clean condition. Stocks plates, glasses, pots, utensils and pans after cleaning. Cleans and sanitizes all food service areas and equipment. Qualifications Experience working in a casual and/or fine dining atmosphere helpful. High School diploma or equivalent (G.E.D.) Ability to work in a team-oriented, fast-paced, event-driven environment. Ability to communicate with employees, co-workers, management staff and guest in a clear, business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment. Possess valid food handling certificate and alcohol service permit if required by state or federal regulations. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The Suite Attendant is responsible for serving guests in the Suites. The Suite Attendant must be personable and able to work in an ever- changing fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need. Salary for this position is $17hr plus tips. Benefits for PT roles: 401(k) savings plan and 401(k) matching. This position will remain open until December 31, 2025. Responsibilities Responsible for assisting setup of food service areas within specific suites and club areas based upon pre-order Ensures all assigned suites are set prior to event based upon communication received of orders Responsible for organization and preparation of events in assigned locations Responsible for assisting in closing out financials per event and ensuring correct billing takes place Monitor and maintain food quality Follows all company policies and procedures, upholding safety and sanitation standards, and ensuring a positive atmosphere for team members and guests Monitor and enforce safe alcohol policies and procedures Monitor and maintain inventory control and product requisition fulfilling Have full knowledge of food and beverage menu items and accompaniments Responsible for supervising the service of beverages to guests including alcoholic beverages. Must check guest's ID to verify minimum age requirement for the purchase of alcoholic beverages. Responsible for observing guests to respond to any additional requests Responsible for ensuring suites has all necessary serving ware Maintains sanitation, health and safety standards in work areas. Must show demonstrated ability to meet the company standard for excellent attendance. Assures that the location equipment is operable and clean prior to start of event. Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals All other duties as assigned by the managers and supervisors. Qualifications Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment. Ability to speak, read and write in English. Ability to work well in a team-oriented, fast-paced, event-driven environment. Possess valid food handling certificate or alcohol service permit if required by state or federal regulations. Ability to handle cash accurately and responsibly. Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory. Education, Qualifications and Experience: At Least 1-2 years' experience working in a food & beverage or customer service role Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview A member of the Operations Changeover Team reports directly to the Operations Manager. The position is primarily responsible for the changeover in the Arena from one event to another. Additionally, a member of the Operations Changeover Team may be involved in other aspects of building maintenance to include painting, trash disposal, exterior facility care, snow removal, furniture moving, etc. This responsibility requires physical labor and heavy lifting and therefore has lifting requirements. The Operations Changeover Team is a vital component of the Arena in responding to the needs of promoters and clients - a positive attitude and a positive appearance are essential. This role will pay an hourly wage of $18. Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities Participate in all aspects of the conversion process for events. Setting-up and tearing down flooring, chairs, barricades, staging, tables, and other furnishings and equipment. Responding to promoter/clients' needs as directed. Work extended and/or irregular hours including nights, weekends, and holidays as needed. Perform various duties to ensure the day-to-day operations of the facility are met including, but not limited to, loading/unloading delivery trucks, transporting trash and waste to proper disposal area and replenishing supplies Assist, when necessary, with pre/post event cleaning, but not limited to, sweeping, mopping, trash removal, vacuuming, spot cleaning, washing, carpet cleaning Meet the physical demands of this job, which include being able to get in and around the facility, bending, lifting, carrying, moving, climbing, working from various heights, and moderate to loud noises. Work boots are required and provided by the employee for all shifts. The arena will supply hard hats that are required at designated times on an event day. Maintain outside grounds including parking areas, garage, entrances, and event plaza. Snow removal of outside area is required. Perform repairs and maintenance tasks as needed such as painting, patching, and other conversion related operational equipment Follow oral and written instructions and communicate effectively in both oral and written form. Operate equipment such as pallet jacks, forklifts, scissor lifts or other light power equipment. Training and certification required. Maintain an effective working relationship with other departments, clients, and patrons encountered in the course of employment. Work effectively under pressure and stringent schedule to produce accurate results. Other duties as assigned. As this position is classified as Essential Personnel, mandatory overtime may be required. Additionally, an employee may be required to work before and/or after regularly scheduled shifts and/or work through breaks and lunchtime. Employees must be available to work as needed during evenings, weekends, and holidays. Qualifications Required Experience & Qualifications: To perform this job successfully, an individual must possess the ability to perform all essential duties and responsibilities in a satisfactory manner. Work flexible shifts, including mornings, nights, overnights, weekends, and holidays depending on event schedule. Ability to work under deadlines dictated by event schedules and project timetables. Ability to work independently and as a team. Ability to follow oral and written instructions and communicate effectively with others in both oral and written form. Must be adaptable with the ability to work under pressure to meet deadlines. Working Conditions: Must be able to work a flexible schedule inclusive of weekends, nights and holidays required. Extensive time spent with moderate to loud noises. Frequent bending, lifting 50 pounds, sitting, exposure to multiple external elements, standing for long periods of time, extensive walking through the building. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview Under direct supervision of the Guest Services Management Team and Supervisors, our Guest Services Representative is responsible for providing an exceptional level of world-class service to all premium guests, clients, and partners at all events. Including, but not limited to, major concerts, family shows, and smaller, private events. This position is ideal for candidates with hospitality experience, superb customer services skills and a flexible schedule. This role requires having a positive attitude and service-oriented disposition, as well as a team-driven and proactive mindset. This role pays an hourly rate of $20. Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities Provide consistent, world-class hospitality throughout all premium spaces Conduct pre-event walk throughs of premium spaces to ensure expectations are met for premium members Proactively welcome and assist guests Identify opportunities to create memorable experiences and lasting relationships with members Understand, retain, and communicate safety and security measures Display professional demeanor including positive body language and effective communication Works to resolve guests' compliments and concerns in accordance with the arena's policies and procedures Manage lines and provide directions to premium locations and other arena amenities Perform thorough ticket checks, scans, and access for valid entrance into premium spaces Maintain clear portals, aisles, and access paths for guests, staff, and emergency services Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services Collaborate with Premium Services department to ensure all expectations are met within designated spaces for guest, client and partner satisfaction Reports any suspicious activity to supervisors and/or management Complete and submit related paperwork, as necessary Other duties as assigned Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building, exposure to loud noises, and standing for long periods of time Qualifications Required Experience & Qualifications: At least two (2) years prior experience within a hospitality, sports, entertainment, or related field Experience in a high-profile customer service-based industry is preferred 75% event availability commitment Demonstrated ability to follow instructions and work in a fast-paced environment Must have strong verbal and written communication skills Comfortable with and self-empowered in managing conflict and responding to guest problems with a sense of urgency and professionalism Proactive self-starter and able to work collaboratively Working Conditions: Must be able to work a flexible schedule inclusive of weekends, nights and holidays required. Extensive time spent with moderate to loud noises. Fluctuating temperatures to include hot and cold conditions - external and internal facility exposure Exposure to flashing lights Frequent bending, standing for long periods of time, extensive walking through the building. Demonstrate flexibility in adjusting personal schedules and extending hours to meet event staffing needs, including securing reliable transportation to and from the arena during non-traditional business hours. Arrive at work in appropriate furnished uniform, refrain from cellphone use in public spaces while on post and remaining on post until dismissed or relieved. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview An usher is a vital member of the Arena staff as they are involved in direct contact with the public. As a representative of the CFG Bank Arena, a friendly greeting attached to a smiling face goes a long way in helping our guest enjoy their visit. Providing top notch customer service is your responsibility. Our ushers will be essential in creating a safe and memorable experience for all guest at CFG Bank Arena. This position is ideal for candidates who want to immerse themselves in an exciting lice entertainment environment. This role pays an hourly rate of $18. Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities Proactively welcome guests and answering questions Identify opportunities to create memorable experiences for guests Perform thorough ticket checks and scans to ensure valid access into arena and other ticketed areas. Contact a supervisor if your encounter an issue with “duplicate tickets” Provide directions to ticketed seats and other arena locations Preventing guest from moving from one seat to the next Respond to and/or escalate guest complaints, concerns, and compliments Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services Maintain clear portals, aisles, and access paths for guests, staff, and emergency services Effectively communicate safety and security measures Reports any suspicious activity to supervisors and/or management. Monitoring your section for additional and continuous assistance Perform other duties and responsibilities as assigned Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building including walking steps, exposure to loud noises, and standing for long periods of time. Qualifications Required Experience & Qualifications: The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 70% event availability commitment. Event requirement is subject to change with notice Demonstrated ability to follow instructions and work in a fast-paced environment Must have strong verbal and written communication skills. Ability to handle stressful situations Must be 18 years of age or older Previous experience in a customer service-based industry is preferred Previous experience within a sports, entertainment, or related field is preferred Working Conditions: Must be able to work a flexible schedule inclusive of weekends, nights and holidays required. Extensive time spent with moderate to loud noises. Fluctuating temperatures to include hot and cold conditions - external and internal facility exposure Frequent bending, standing for long periods of time and walking of the building, including climbing stairs Exposure to flashing lights Demonstrate flexibility in adjusting personal schedules and extending hours to meet event staffing needs, including securing reliable transportation to and from the arena during non-traditional business hours. Arrive at work in appropriate furnished uniform, refrain from cellphone use in public spaces while on post and remaining on post until dismissed or relieved. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview This position will be part of a busy and dynamic working environment at CFG Bank Arena. This position is responsible for ticket sales with a specialization in Ticketmaster Host & TM1 Sales and providing excellent customer service for our world-class events, including will call service, as needed. This role is supported by and works closely with the entire ticketing team. This role will pay an hourly wage of $19. Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities Accurately process payments for tickets while following all proper box office selling and payment procedures Answer phone with prompt and courteous attitude as needed Demonstrate excellent customer service skills, responding professionally, promptly, and efficiently to customer service requests and needs Facilitate night-of-show will call Sell tickets in Ticketmaster Host and TM1 computer programs Process opening and closing paperwork Answer questions regarding events, tickets, and schedules Remain current with new software and product releases Perform all other duties as assigned by ticketing management team Handle receipt of cash payments and return of accurate and appropriate change, as needed Frequent bending, lifting 15-20 pounds, and sitting are required, as well as exposure to multiple external elements and extensive walking through the arena, including inclines and stairs Qualifications Required Experience & Qualifications: High School Diploma/GED Previous ticketing and/or customer service experience preferred Must have basic computer skills and a working knowledge of Windows-based PC programs Ability to work well both within a team environment and independently with good decision-making capability Must be customer-service oriented, have a fan-friendly attitude, and a professional demeanor at all times Strong verbal and written communication skills Extremely organized and detail-oriented and resourceful, able to learn quickly and handle multiple projects simultaneously A high degree of personal integrity Experience with large-scale events in an arena, stadium, or concert setting of a similar size (12,000+ seats) is highly desirable Previous knowledge of Ticketmaster Host and TM1 ticketing systems is preferred Working Conditions: Must be able to work a flexible schedule inclusive of weekends, nights and holidays required. Extensive time spent with moderate to loud noises. Fluctuating temperatures to include hot and cold conditions - external and internal facility exposure Exposure to flashing lights Frequent bending, sitting or standing for long periods of time Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary Perform the setup and changeover of the arena on an event-to-event basis. Also, assist with maintaining the cleanliness of the building. Overnight hours are to be expected on occasion. This role will pay an hourly wage of $15.00. For PT roles: Benefits: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities Event setup and breakdown of arena and multipurpose spaces, standby shifts of concerts, special events, and basketball games. Qualifications * Must be able to lift at least 75 lbs, unaided.• Able to use power tools as well as basic hand tools.• Able to work flexible schedule; nights, weekends and holidays.• Able to work and be on feet for long periods of time.• Able to work in a fast-paced environment.• Ability to perform tasks unsupervised as well as help lead others• Would like to gain experience in the sports and entertainment industry Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The AV Technician is responsible for performing technical work in the Audio visual department; AV Tech will operate technical media, audio equipment, electronic equipment and Video board/display equipment for events. This role will pay an hourly rate of $15.00. Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until December 31, 2025 Responsibilities Set up, operate and tear down all audio visual equipment in house, rented or client provided. Maintain proper working conditions for audio/visual equipment both physically and digitally. Maintain inventory of audio/visual equipment and storage areas. Troubleshoot audio and visual equipment. Report any malfunctioning equipment to the supervisor for further accessing. Provide excellent customer service to internal and external clients Perform job duties with minimal supervision. Frequent bending, carrying, moving, climbing, working from various heights, lifting 10-50lbs, sitting, exposed to moderate to loud environments and moderate walking throughout the building. Job is event-driven. Other production duties as needed. Qualifications Excellent communication skills Excellent organizational skills Able to work long hours and lift up to 50lbs Strong interpersonal and communication skills Experience in AV installation Knowledge of common audio, video and lighting equipment Ability to work in fast paced environments Able to work in team environment as well as independently Strong work ethic and punctuality Creative and proactive problem solver Able to work nights, weekends and holidays. Basic knowledge of basketball and volleyball is required Knowledge of computers Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere This role will pay an hourly wage of $15.00 Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline Responsibilities Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor When gates open, welcome our fans with a great smile and helpful attitude Scan event tickets ensuring that the proper ticket is being used to gain entry Assist fans in locating their ticketed seats Being alert and proactive to potential hazards and reporting incidents when they occur Monitor your assigned area for issues and opportunities to make lasting memories for our fans Respond to all guest concerns/complaints promptly and in a professional manner Assist guests in ADA accessible seating sections Enforce all building policies and procedures to ensure a safe environment for all guests Manage the foot traffic flow of large crowds Check identification of guests to verify age requirements for purchase of alcohol. Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency. Qualifications Experience in a hospitality or entertainment environment is preferred You must love working with and helping people. Ability to stand for long periods of time. You must be able to maintain a POSITIVE attitude while handling difficult situations. Flexible schedule: Availability to work most home basketball games. Weekend availability is needed. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The Chesapeake Arena on the campus of UMBC is looking for friendly, motivated individuals to work the ticket sales windows at the Box Office. As a ticket seller, you will assist all patrons with purchasing tickets at walk up and troubleshooting potential ticket issues they may have. This role will pay an hourly wage of $15.00. Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline Responsibilities • Use a computerized ticketing system for walk up ticket sales • Accurately processes payments for tickets while following all proper box office selling and payment procedures. • Provide a high level of customer service and tactfully resolve ticketing issues with the general public • Assist general public with accessing, transferring and accepting tickets via mobile ticketing prior to entering Arena • Other duties as assigned Qualifications • High School graduate or equivalent. • Previous retail and/or customer service experience • Strong problem-solving skills • Experience handling cash preferred • Engaging, enthusiastic, and able to keep that same composure in a fast-paced environment • Ability to work evenings and weekends as required. • Punctual and reliable attendance Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary Under the direction of the suites supervisors and managers, the Premium Suites Runner is charged with the accurate and timely delivery of all orders and providing support to both the catering and suites team of frontline service associates. The associate must be available to work majority to all of the events taking place at CFG Bank Arena, including but not limited to concerts, family shows and private "non-event day" catering events. Responsibilities The Suites Food Runner is responsible for serving guests in the Suites. The Suites Food Runner must be personable and able to work in an ever-changing fast-paced environment. Ultimately, you will ensure our guests have a high-quality dining experience by serving their food in a timely and accurate manner. The employee must maintain excellent attendance and be available to work events as scheduled per business need. Position Details : * Part-time position * Shifts include nights, weekends, and holidays This role will pay an hourly wage of $15.00 plus tips Benefits for PT roles: 401(k) savings plan and 401(k) matching. This position will remain open until December 31, 2025 About the Venue CFG Bank Arena is a 14,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena showcases over $250MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the venue includes a new exterior facade, green scaping and enhanced lighting, this iconic landmark offers guests the ultimate entertainment experience in town. Rich in history, uniting fans with memories old and new, CFG Bank Arena now hosts 120+ shows annually including the hottest artists on the planet. A cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment awaits in Baltimore with the highly anticipated and reimagined, CFG Bank Arena. CFG Bank Arena is an OVG owned & operated venue. Responsibilities ESSENTIAL FUNCTIONS• Works collaboratively to ensure the overall successful operation of the department• Takes direction from the managers or supervisors for prep-day and event day responsibilities.• Participates in the pre-shift huddles• Supports a hospitable environment by greeting guests throughout the arena• Verifies and transports hot boxes, speed racks and carts from/to the kitchen and pantry• Distributes food/beverage and other service products from the pantry or kitchen to correct locations• Provides quick and attentive follow up for any delivery issues• Assists with keeping the pantry inventory in order and keeping the pantry clean throughout the day• Retrieves service ware to and from catering, club and suites locations to the kitchen as directed• Completes opening and closing side work as assigned• Assists with the breakdown of assigned locations at the end of the event• Thoroughly cleans and assists with the breakdown of the pantries and storage spaces at the end of the day• Checks out with the pantry supervisor and/or lead runner at the end of the day and performs other duties as assigned NON-ESSENTIAL FUNCTIONS• Serves as a resource for guest requests, questions, or concerns and Assists with all preparation as needed *Nothing in this job description restricts the management's right to assign or reassign duties and responsibilities on this job at any time.QualificationsPrior job experience is preferred, but not required• Prior food and beverage experience is preferred, but not required Qualifications KNOWLEDGE, SKILLS & ABILITIES• Ability to work as part of a team with all associates, management, and stadium departments• Excellent guest service skills, ability to adhere to Service Standards• Ability to complete all required training sessions• Ability to work accurately, courteously, and with a sense of urgency in a high-pressure environment• Ability to follow job procedures and supervisor instructions PHYSICAL REQUIREMENTS• Ability to lift and carry up to 35 pounds; ability to pull/push up to 100 pounds• Ability to frequently walk long distances while pulling/pushing a cart, hot box, or speed rack ENVIRONMENTAL WORKING CONDITIONS• May be exposed to variable temperatures, including extreme hot and cold depending on the season• May be exposed to large crowds and confined areas• Frequently working in a window-less environment Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The duties and responsibilities of a Banquet/Catering Server are generally to provide exceptional customer service throughout the entire event process to ensure the highest standard of customer satisfaction. To be successful in this role, candidates must be friendly and honest, build strong relationships, continually strive to provide a seamless experience, and be flexible with our clients and their guests needs by providing quality services and products through detailed and accurate communication. Catering Team members of the CFG Bank Arena - premium services department must share in our values of being adaptable to event needs, being aware of guest requirements, showing strong character, and being team centric. This role will pay an hourly wage of $16.00 plus tips Benefits for PT roles: 401(k) savings plan and 401(k) matching. This position will remain open until December 31, 2025. Responsibilities Ability to read and understand Banquet Event Orders. • Ability to carry at least 8 entrees per tray. • Provide fine dining level food and beverage service to guests for all events consistent with CFG Bank Arena - premium standards of service. • Initiate and maintain friendly and professional contact with guests ensuring that all needs are anticipated and met. • Setup and maintain both food and beverage stations in various locations throughout the building consistent with CFG Bank Arena - premium standards of service. • Maintain and inventory for both food and beverage stations. • Maintain all event areas and front of house staging areas in a tidy and organized manner. • Participate in both setup and cleanup of food and beverage service items. • Ability to work independently during slower times • Perform safe work by helping to provide a safe and clean work environment. Qualifications Education, Qualifications and Experience: High School diploma or equivalent GED strong preferred. Equivalent experience may be substituted. Must be at least eighteen years of age to serve alcoholic drinks. At Least 1-2 years' experience working in Catering & Events in a food & beverage or customer service role prefered Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The Bartender is responsible for the service of all beverages, both alcoholic and non-alcoholic. They must be personable, professional and able to work in an ever changing fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need. This role will pay an hourly rate of $8.50 and is tip eligible Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until March 13, 2026. This role will pay an hourly rate of $8.50 and is tip eligible Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until March 13, 2026. Responsibilities Must demonstrate ability to meet the company standard for excellent in the areas of guest service, interaction with co-workers and uniform standards. Follow the bar pre-shift notes and bar menus and provide service as described. Serve alcoholic beverages following all proper procedures for serving alcoholic drinks including state/federal regulations pertaining to the distribution of alcohol. Responsible to learn or have knowledge of various beer, wine varieties & spirits available, and be able to learn to suggestively upsell products to guests. Must pour drinks responsibly in accordance with company standards for serving size. Must check guest's ID in accordance with state/federal regulations to verify minimum age requirement for the purchase of alcoholic beverages. Must communicate a cut-off to a guest as required. Listening and responding to any customer requests or concerns. Bartenders are expected to de-escalate intoxicated guest situations. If a guest becomes confrontational, belligerent, or uses extreme profanity, the bartender may contact management or security as required. Contact a management member if he/she is unable to resolve or make a decision beyond the scope of standard decision-making. Request additional product or restock product as required Ability to handle cash accurately is required. Employee is responsible for issued bank at his/her bar. Maintains clean and sanitary work station at all times. Ensures bar equipment is clean & well maintained. Other duties as assigned such as set-up and breakdown of bar equipment as required and assisting with organization of the cooler Qualifications Six months or more experience bartending. Accurate cash handling skills. Ability to prioritize tasks in a fast-paced environment. Ability to be self-directed while working in a team-oriented environment. Excellent interpersonal and communication skills. Ability to work a flexible schedule including nights, weekends and long hours. Bartending school preferred Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The Premium/Suite Attendant is responsible for serving guests in the Suites. The Suite Attendant must be personable and able to work in an ever- changing fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need. This role will pay an hourly rate of $17.00 and is tip eligible Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until December 12, 2025. Responsibilities Responsible for assisting setup of food service areas within specific suites and club areas based upon pre-order Ensures all assigned suites are set prior to event based upon communication received of orders Responsible for organization and preparation of events in assigned locations Responsible for assisting in closing out financials per event and ensuring correct billing takes place Monitor and maintain food quality Follows all company policies and procedures, upholding safety and sanitation standards, and ensuring a positive atmosphere for team members and guests Monitor and enforce safe alcohol policies and procedures Monitor and maintain inventory control and product requisition fulfilling Have full knowledge of food and beverage menu items and accompaniments Responsible for supervising the service of beverages to guests including alcoholic beverages. Must check guest's ID to verify minimum age requirement for the purchase of alcoholic beverages. Responsible for observing guests to respond to any additional requests Responsible for ensuring suites has all necessary serving ware Maintains sanitation, health and safety standards in work areas. Must show demonstrated ability to meet the company standard for excellent attendance. Assures that the location equipment is operable and clean prior to start of event. Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals All other duties as assigned by the managers and supervisors. Qualifications Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment. Ability to speak, read and write in English. Ability to work well in a team-oriented, fast-paced, event-driven environment. Possess valid food handling certificate or alcohol service permit if required by state or federal regulations. Ability to handle cash accurately and responsibly. Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory. Education, Qualifications and Experience: At Least 1-2 years' experience working in a food & beverage or customer service role Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary An usher is a vital member of the Arena staff as they are involved in direct contact with the public. As a representative of the CFG Bank Arena, a friendly greeting attached to a smiling face goes a long way in helping our guest enjoy their visit. Providing top notch customer service is your responsibility. Our ushers will be essential in creating a safe and memorable experience for all guest at CFG Bank Arena. This position is ideal for candidates who want to immerse themselves in an exciting lice entertainment environment. This role pays an hourly rate of $18. Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. About the Venue #4 Worldwide Highest Grossing Venue - Billboard Magazine #4 Venue of the Year in North America - Venues Now CFG Bank Arena is a 14,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena showcases over $250MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the venue includes a new exterior facade, green scaping and enhanced lighting, this iconic landmark offers guests the ultimate entertainment experience in town. Rich in history, uniting fans with memories old and new, CFG Bank Arena hosts 135+ shows annually including the hottest artists on the planet. A cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment has arrived in Baltimore with the highly anticipated and reimagined, CFG Bank Arena. Responsibilities * Proactively welcome guests and answering questions * Identify opportunities to create memorable experiences for guests * Perform thorough ticket checks and scans to ensure valid access into arena and other ticketed areas. Contact a supervisor if your encounter an issue with "duplicate tickets" * Provide directions to ticketed seats and other arena locations * Preventing guest from moving from one seat to the next * Respond to and/or escalate guest complaints, concerns, and compliments * Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services * Maintain clear portals, aisles, and access paths for guests, staff, and emergency services * Effectively communicate safety and security measures * Reports any suspicious activity to supervisors and/or management. Monitoring your section for additional and continuous assistance * Perform other duties and responsibilities as assigned * Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building including walking steps, exposure to loud noises, and standing for long periods of time. Qualifications Required Experience & Qualifications: The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * 70% event availability commitment. Event requirement is subject to change with notice * Demonstrated ability to follow instructions and work in a fast-paced environment * Must have strong verbal and written communication skills. * Ability to handle stressful situations * Must be 18 years of age or older * Previous experience in a customer service-based industry is preferred * Previous experience within a sports, entertainment, or related field is preferred Working Conditions: * Must be able to work a flexible schedule inclusive of weekends, nights and holidays required. * Extensive time spent with moderate to loud noises. * Fluctuating temperatures to include hot and cold conditions - external and internal facility exposure * Frequent bending, standing for long periods of time and walking of the building, including climbing stairs * Exposure to flashing lights * Demonstrate flexibility in adjusting personal schedules and extending hours to meet event staffing needs, including securing reliable transportation to and from the arena during non-traditional business hours. * Arrive at work in appropriate furnished uniform, refrain from cellphone use in public spaces while on post and remaining on post until dismissed or relieved. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary This position will be part of a busy and dynamic working environment at CFG Bank Arena. This position is responsible for ticket sales with a specialization in Ticketmaster Host & TM1 Sales and providing excellent customer service for our world-class events, including will call service, as needed. This role is supported by and works closely with the entire ticketing team. This role will pay an hourly wage of $19. Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. About the Venue #4 Worldwide Highest Grossing Venue - Billboard Magazine #4 Venue of the Year in North America - Venues Now CFG Bank Arena is a 14,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena showcases over $250MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the venue includes a new exterior facade, green scaping and enhanced lighting, this iconic landmark offers guests the ultimate entertainment experience in town. Rich in history, uniting fans with memories old and new, CFG Bank Arena hosts 135+ shows annually including the hottest artists on the planet. A cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment has arrived in Baltimore with the highly anticipated and reimagined, CFG Bank Arena. Responsibilities Accurately process payments for tickets while following all proper box office selling and payment procedures Answer phone with prompt and courteous attitude as needed Demonstrate excellent customer service skills, responding professionally, promptly, and efficiently to customer service requests and needs Facilitate night-of-show will call Sell tickets in Ticketmaster Host and TM1 computer programs Process opening and closing paperwork Answer questions regarding events, tickets, and schedules Remain current with new software and product releases Perform all other duties as assigned by ticketing management team Handle receipt of cash payments and return of accurate and appropriate change, as needed Frequent bending, lifting 15-20 pounds, and sitting are required, as well as exposure to multiple external elements and extensive walking through the arena, including inclines and stairs Qualifications Required Experience & Qualifications: High School Diploma/GED Previous ticketing and/or customer service experience preferred Must have basic computer skills and a working knowledge of Windows-based PC programs Ability to work well both within a team environment and independently with good decision-making capability Must be customer-service oriented, have a fan-friendly attitude, and a professional demeanor at all times Strong verbal and written communication skills Extremely organized and detail-oriented and resourceful, able to learn quickly and handle multiple projects simultaneously A high degree of personal integrity Experience with large-scale events in an arena, stadium, or concert setting of a similar size (12,000+ seats) is highly desirable Previous knowledge of Ticketmaster Host and TM1 ticketing systems is preferred Working Conditions: Must be able to work a flexible schedule inclusive of weekends, nights and holidays required. Extensive time spent with moderate to loud noises. Fluctuating temperatures to include hot and cold conditions - external and internal facility exposure Exposure to flashing lights Frequent bending, sitting or standing for long periods of time Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview Perform the setup and changeover of the arena on an event-to-event basis. Also, assist with maintaining the cleanliness of the building. Overnight hours are to be expected on occasion. This role will pay an hourly wage of $15.00. For PT roles: Benefits: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities Event setup and breakdown of arena and multipurpose spaces, standby shifts of concerts, special events, and basketball games. Qualifications • Must be able to lift at least 75 lbs, unaided. • Able to use power tools as well as basic hand tools. • Able to work flexible schedule; nights, weekends and holidays. • Able to work and be on feet for long periods of time. • Able to work in a fast-paced environment. • Ability to perform tasks unsupervised as well as help lead others • Would like to gain experience in the sports and entertainment industry Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Chesapeake Arena on the campus of UMBC is looking for friendly, motivated individuals to work the ticket sales windows at the Box Office. As a ticket seller, you will assist all patrons with purchasing tickets at walk up and troubleshooting potential ticket issues they may have. This role will pay an hourly wage of $15.00. Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline About the Venue Chesapeake Employers Insurance Arena is located on the campus of the University of Maryland, Baltimore County. The 5,000-seat arena is the home to the UMBC Retriever Men's and Women's basketball teams and Women's volleyball. The multi-purpose venue is managed by OVG360 and hosts a variety of events including concerts, commencements, family shows, community events, consumer shows, featured speakers, and banquets. Responsibilities • Use a computerized ticketing system for walk up ticket sales • Accurately processes payments for tickets while following all proper box office selling and payment procedures. • Provide a high level of customer service and tactfully resolve ticketing issues with the general public • Assist general public with accessing, transferring and accepting tickets via mobile ticketing prior to entering Arena • Other duties as assigned Qualifications • High School graduate or equivalent. • Previous retail and/or customer service experience • Strong problem-solving skills • Experience handling cash preferred • Engaging, enthusiastic, and able to keep that same composure in a fast-paced environment • Ability to work evenings and weekends as required. • Punctual and reliable attendance Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview Under the direction of the suites supervisors and managers, the Premium Suites Runner is charged with the accurate and timely delivery of all orders and providing support to both the catering and suites team of frontline service associates. The associate must be available to work majority to all of the events taking place at CFG Bank Arena, including but not limited to concerts, family shows and private “non-event day” catering events. Responsibilities The Suites Food Runner is responsible for serving guests in the Suites. The Suites Food Runner must be personable and able to work in an ever-changing fast-paced environment. Ultimately, you will ensure our guests have a high-quality dining experience by serving their food in a timely and accurate manner. The employee must maintain excellent attendance and be available to work events as scheduled per business need. Position Details : Part-time position Shifts include nights, weekends, and holidays This role will pay an hourly wage of $15.00 plus tips Benefits for PT roles: 401(k) savings plan and 401(k) matching. This position will remain open until December 31, 2025 Responsibilities ESSENTIAL FUNCTIONS • Works collaboratively to ensure the overall successful operation of the department • Takes direction from the managers or supervisors for prep-day and event day responsibilities. • Participates in the pre-shift huddles • Supports a hospitable environment by greeting guests throughout the arena • Verifies and transports hot boxes, speed racks and carts from/to the kitchen and pantry • Distributes food/beverage and other service products from the pantry or kitchen to correct locations • Provides quick and attentive follow up for any delivery issues • Assists with keeping the pantry inventory in order and keeping the pantry clean throughout the day • Retrieves service ware to and from catering, club and suites locations to the kitchen as directed • Completes opening and closing side work as assigned • Assists with the breakdown of assigned locations at the end of the event • Thoroughly cleans and assists with the breakdown of the pantries and storage spaces at the end of the day • Checks out with the pantry supervisor and/or lead runner at the end of the day and performs other duties as assigned NON-ESSENTIAL FUNCTIONS • Serves as a resource for guest requests, questions, or concerns and Assists with all preparation as needed *Nothing in this job description restricts the management's right to assign or reassign duties and responsibilities on this job at any time. Qualifications Prior job experience is preferred, but not required • Prior food and beverage experience is preferred, but not required Qualifications KNOWLEDGE, SKILLS & ABILITIES • Ability to work as part of a team with all associates, management, and stadium departments • Excellent guest service skills, ability to adhere to Service Standards • Ability to complete all required training sessions • Ability to work accurately, courteously, and with a sense of urgency in a high-pressure environment • Ability to follow job procedures and supervisor instructions PHYSICAL REQUIREMENTS • Ability to lift and carry up to 35 pounds; ability to pull/push up to 100 pounds • Ability to frequently walk long distances while pulling/pushing a cart, hot box, or speed rack ENVIRONMENTAL WORKING CONDITIONS • May be exposed to variable temperatures, including extreme hot and cold depending on the season • May be exposed to large crowds and confined areas • Frequently working in a window-less environment Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.