Guest Service Representative jobs at Oak View Group

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview Guest Experience Representatives are responsible for providing excellent customer service to Snapdragon Stadium's guests. This is a part-time, hourly position This role will pay an hourly rate of $19. Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities Provide excellent customer service for guest attending events at Snapdragon Stadium. Handle lost and found during events. Recognize potential hazards and observe appropriate precautions with guest. Scan and check for valid tickets at premium VIP entrances. Receive and quickly act upon request or complaints from guest. Monitor all public areas to ensure they meet cleanliness standards. Be familiar with Snapdragon Stadium to answer stadium questions and provide accurate directions. Project a friendly, approachable, and professional attitude during your shift. Direct guest to their ticketed seat or appropriate seating sections. Keep aisles and stairs clear of guests. Monitor seating area for guests who may not be in the correct area and ask to verify tickets. Provide location specific direction for guests using elevators. Performs other duties as assigned. Qualifications A minimum education level of High School Diploma or its equivalent. Previous experience in a customer service role preferred. Must be comfortable standing or remain in a stationary position for long periods of time. Excellent customer service skills required, must display a positive and energetic attitude. Available to work nights, weekends, holidays, events as scheduled. Strong interpersonal and communication skills. Professional image and demeanor. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. This is a remote position, but candidates must be within driving distance of the Frederick, MD Support Center, for meetings as needed. Handling incoming calls from individual customers, retail stores, and affiliates with questions concerning accounts. In addition, agents will assist with web purchases and sales to our customers. To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Other duties, assignments and specific projects may be assigned at the discretion of management. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Superstar candidates will be able to: Thoroughly understand and be able to navigate Microsoft programs. Handle incoming calls from customers, affiliates and retail stores for questions on rental accounts, tuition, payoff quotes, rental credit, and any problems related to rental accounts. Triage calls to determine where to direct the caller if the call is not a call center issue. Work scheduled shifts as required to meet call center needs. Participate in overtime as warranted. Maintain a friendly, professional, welcoming attitude toward the caller -- always remembering we are MAC ambassadors Read, study and become totally familiar with any training and promotional materials. Provide timely problem resolution for customers through research and/or assistance tickets requiring assistance from other supporting offices. Practice and present suggestive selling to customers on every eligible call to promote sales and services. About Music & Arts Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day. Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations. To join our band you'll need the following experience: High school diploma or GED required. Minimum two years' experience working in an office environment required. Call Center or multi-phone line experience Standout applicants will demonstrate: Superior analytical skills geared towards identifying exceptions, errors and systemic failure. Superior attention to detail and follow through. Proficiency required in Microsoft Outlook and Word. Intermediate understanding of Excel. Mathematical aptitude required. Superior written and verbal communication skills. Excellent phone and customer service skills. Superior organizational skills. Superior deductive reasoning and analytical skills. Vigilant with regard to the early recognition of system problems. Thorough testing and troubleshooting skills. Reliable attendance is required. Willingness to work seasonal overtime as required. Excellent time management and multi-tasking skills. Ability to maintain standards of conduct expected in a professional environment Ability to self-direct and consistently work in an independent environment when working remotely. Why Music & Arts? Here's just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Music & Arts offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. Pay Rate: $16.50/hr plus commission depending on location, background and experience. The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations Love this gig and want to apply? Send your resume and cover letter today along with salary expectations! Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐ related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐************ ext. 2862 or by sending an email to ***************************

The JMA Dome is seeking Temporary Game Day Guest Service Representatives to work on an as needed basis for events in the 2025-2026 academic (June 2025 through May 2026 ) season. Our Guest Service Representatives play a critical role in creating a safe and enjoyable experience for our guests. In this role you will have the ability to promote excellence customer service throughout the Stadium. Responsibilities Attend all pre-event meetings with the Dome Management staff prior to events. Assist in the event day preparation of the Guest Service office and materials. Rotate shifts inside the Guest Service Office as needed, working with guests stadium related issues. Be alert for radio calls, and respond to incidents in your designated area. Resolve Guest concerns and accommodate special requests. Continually monitor the Stadium, be prepared to assist with any and all Guest Service needs. Be prepared to work with Event Staff on difficult issues that they cannot resolve. Report all on-the-job injuries, no matter how small, immediately. Complete Incident Reports as needed. Assist with coordination and accuracy of the JMA Dome lost and found program. Take part in post-game meeting with the Director of Security & Event Staff to review event. Perform additional responsibilities as needed and as directed by management.

Join Our Hospitality Family! Be the Friendly Face of Holiday Inn Express & Suites At Holiday Inn Express & Suites, we pride ourselves on delivering exceptional guest experiences with a personal touch. Whether guests are here for business or leisure, our team is dedicated to making every stay comfortable, convenient, and memorable. Join a friendly, professional environment where your contributions truly matter. Position Summary: We are seeking a friendly, reliable, and customer-focused Guest Services Agent to join our front desk team. As the first point of contact for our guests, you will play a vital role in creating a welcoming and seamless experience from check-in to check-out. Key Responsibilities: Greet and assist guests with a warm and professional demeanor Handle check-in and check-out procedures efficiently using the property management system Respond promptly to guest inquiries, requests, and complaints in person, by phone, or via email Process payments accurately and manage cash, credit card, and room charge transactions Qualifications: Previous experience in customer service, hospitality, or front desk preferred Strong communication and interpersonal skills Ability to handle stressful situations with professionalism and patience Basic computer skills and familiarity with hotel reservation systems is a plus Must be able to work flexible hours, including weekends and holidays High school diploma or equivalent required Why Join Us? Competitive pay Employee discounts at IHG hotels worldwide Opportunities for career growth and development Job Types: Full-time, Part-time Pay: $17.00 - $20.00 per hour

EXCITED TO GROW YOUR CAREER? WE'RE GLAD YOU'RE HERE! As a Guest Services Representative, you'll provide exceptional customer service while supporting event logistics and attendee management. This role involves handling travel details, hotel rooming lists, and registration updates, as well as monitoring client inboxes and ensuring accurate reporting. You'll work closely with Meeting Event Managers, clients, and suppliers to deliver a smooth experience for all participants. About The Role This is a 40hr/week Temporary position Start Date: 2/27 End Date: Mid July What You'll Be Doing Communicate travel itineraries, hotel confirmations, and policies via phone and email. Update guest registrations and hotel room inventory in the system. Monitor client email inboxes and manage guest lists within service level agreements (SLAs). Secure hotel extensions, review registration websites, and ensure report accuracy. Collaborate with Meeting Event Managers, clients, and suppliers to support event logistics. Resolve customer inquiries, including billing questions and hotel no-shows. Attend training sessions, contribute to team meetings, and assist with special projects, including on-site support as needed. What You'll Bring Bachelor's degree or equivalent experience (Hospitality, Event Management, or customer-facing roles). Strong communication skills, attention to detail, and problem-solving abilities. Proficiency in Microsoft Office (Outlook, Excel, Word) with advanced Excel skills required. Ability to learn new technologies quickly and work in a fast-paced environment. Passion for delivering excellent customer experiences. Nice To Have Prior experience in event coordination or hospitality. Familiarity with registration systems or travel logistics. Working Logistics & Things You Should Know This is a Hybrid role based primarily out of our Fenton, MO office. Virtual candidates outside the St. Louis area will also be considered. Full-time temporary role (40 hours/week, Mon-Fri, 8:00 AM - 4:30 PM CST) for approximately four months. Disclaimer This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job. Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more! Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked. View all details at *********************** Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please. Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling ************** or by sending an email to *******************************.

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Full Time Outdoor Guest Service Representative. The Greeter will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. The starting pay for this position is $21 / hour plus potential bonuses and is located at the National/Alamo Rental - Denver International Airport location at 24530 E 78th Ave, Denver, CO 80249 Schedules available: A: Wednesday-Sunday 8:00am-4:30pm (Monday/Tuesday OFF) B: Friday-Tuesday 10:00am-6:30pm (Wednesday/Thursday OFF) C: Wednesday-Sunday 2:30pm-11:00pm (Monday/Tuesday OFF) D: Thursday-Monday 6:00pm-2:30am (Tuesday/Wednesday OFF) We offer: Career path available after 6 months of employment with performance (additional $1 / hour) Paid time off Employee rental car discounts Retirement savings plan including 401k with matching profit sharing Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development Tuition Reimbursement Opportunities Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. Responsibilities Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply. Welcome members to the facility when they exit the bus or arrive on the lot. Direct customers to exit booth, provide local directions and maps and provide return directions where applicable. Assist members with questions and concerns to minimize counter visits. Communicate customer service issues to management. Ensure that hangtag information is completed correctly. Maintain clean low mileage fleet mix requirements. Maintain Emerald Aisle for cleanliness. Thank member for their business. Provide upgraded vehicles on request. Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers. Equal Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years of age Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years No drug or alcohol related conviction on driving record in the past 5 years Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Must have at least 6 months customer service experience in a fast-paced environment Must have worked 12 (twelve) months or more at most recent employer Experience working late evenings and weekends preferred

Churchill Downs Racetrack ("CDRT"), the world's most legendary racetrack, has been the home of The Kentucky Derby, the longest continually held annual sporting event in the United States, since 1875. Located in Louisville, CDRT features a series of themed race days during Derby Week, including the Kentucky Oaks, and conducts Thoroughbred horse racing during three race meets in the Spring, September and Fall. CDRT is located on 175 acres and has a one-mile dirt track, a 7/8-mile turf track, a stabling area, and provides seating for approximately 60,000 guests. The stable area has barns sufficient to accommodate 1,400 horses and a 114-room dormitory for backstretch personnel. CDRT also has a year-round simulcast wagering facility . *********************** JOB SUMMARY Our Guest Service Reps have dynamic personalities and enjoy smiling, meeting people and making our guests happy. Representatives are responsible for providing an exceptional level of customer service to all guests visiting Churchill Downs. These representatives will assist with enhancing the guest experience to encourage future return visits. ESSENTIAL DUTIES AND RESPONSIBILITIES Duties include but are not limited to greeting guests, answering questions, providing directions, escorting guests around the facility, operating elevators or serving as a lobby attendant, providing golf cart transfers for guests (as needed) and interacting with and adding to the overall racetrack experience for our guests. Representatives will also serve as a resource for other racetrack employees who need assistance with daily race and event details. Approximately 25-35 hours per week Typically, the Guest Services Representatives commit to returning and working each of our Live Race Meets. Must be able to work on weekends and holidays, including on Thanksgiving Day. Days and hours will vary and are based on the racing schedule. Live race dates during the Fall Race Meet are Wednesday through Sunday. Always present a guest-focused, professional and enthusiastic attitude toward resolving guest issues and answering questions. Discuss special event experience specifics with guests, communicate details, answer questions and note feedback for future improvement. Provide suggestions and feedback to improve the future overall guest experience. Ensure that all communication and correspondence with guests is courteous, sincere and professional, addressing the guests by name when possible. Responsible for responding quickly and efficiently to questions from guests regarding wayfinding, issue resolution and general racetrack services. Responsible for working in the Guest Services booth or other key location points, or circulating throughout the facility, promoting and providing exceptional guest service. This includes addressing and resolving any guest questions or complaints and providing instant guest pacification whenever possible. Common guest issues include parking, pricing issues, overcrowding, dress code violations, ticket discrepancies, table arrangements, and seat locations. Responsible for the daily education of guests on self-service wagering machines, wagering products, Company sponsored mobile Apps, etc. Representatives may be responsible for working in special dining venues as assigned. Coordinate paddock tours and trophy presentations for select races as assigned. Responsible for educating guests on basic betting procedures, new forms of wagering, promotions, on-track facilities, local sites of interest; greeting groups and assisting with tickets, instructions, and any special requests. May also be required to drive a golf cart to shuttle guests to the gates from the parking areas. Required to always provide exceptional service to guests. Extensive walking may be required. REQUIRED SKILLS AND ABILITIES Prior interaction with the public and/or working knowledge of the horse racing industry preferred. High school diploma or general education degree (GED); or one to three months related experience and/or training. You must be able to work flexible hours, including weekends, evenings and holidays. Must be people-oriented, able to handle multiple tasks, detail oriented, organized, have good communication skills, be self-motivated and enthusiastic, and be a problem solver and collaborator. PHYSICAL REQUIREMENTS & WORKING CONDITIONS Most Guest Services Reps walk at least 1 - 3 miles per day and stand for long periods of time. The responsibilities of this position require the employee to be able to stand and walk for extended periods of time. The noise level and visual stimulation of this position can be moderate to high depending upon scheduled activities. This is a high energy environment with multiple tasks evolving throughout the day. The activities associated with this position are ever changing and a flexible demeanor is needed to ensure success. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Work With Us Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision. Already Work Here? Here's a link to apply internally: Employee Login

Full-time, Part-time Description At Maverick we love the casino business, we love serving guests, and we love having fun together. We are looking for people, great people , that are ready to treat guests and each other with respect and make each day at work fun. Mav·er·ick: Someone who plays by their own rules. /'mav(?)rik/ (noun) Pay Range : $13 -$16 per hour +tips *Housing options available after 90 days* The Slots Guest Service Representative provides friendly, courteous and efficient service to customers in assigned area(s); through teamwork with floor cashiers, ensure prompt response to all customers' needs. Works between Maverick and Gold Country. ESSENTIAL JOB FUNCTIONS: Safeguards company assets at all times. Circulates about the slot machine area assigned. Through teamwork in assigned areas, ensures good customer service and prompt response to customer needs at all times. Prepare or approves all slot payout vouchers for fills and jackpots. Assists in resolving all customer disputes. Observes strict confidence in regards to company related matters. Makes minor repairs and adjustments to slot machines as needed. Cleans interior/exterior of slot machines. Answers customer complaints and questions regarding slot machines within his/her authority and ability to do so. For level 2 - Exceptional attitude & service. Ability to process jackpots on JDUs without assistance. Can perform minor repairs (bill jams, machine resets, etc.). Basic knowledge of Play Maverick loyalty program. Basic knowledge of game offerings. For level 3 - Meets all Level 2 criteria. Basic knowledge of MICS. Thorough knowledge of Play Maverick loyalty program. Excels with club enrollments. Able to properly train new hires. Advanced knowledge of game product, mechanics, and payouts. For level 4 - Meets all Level 3 criteria. Expert on jackpot processing, loyalty club, example for excellent customer service, proven loyalty and champion of the company. Create a friendly atmosphere for guests and coworkers Performs related and/or other duties as required. Requirements Be 21 years of age. High School graduate or GED Ability to obtain and maintain State of Nevada Gaming Card. Be able to work in a standing position for long periods of time (up to 8 hours). Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with a minimum of supervision. Outgoing personality, positive attitude strong communication skills, and pleasant/clean appearance. This position typically works verity of shifts, including weekend and holidays. Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding. Possess basic math skills and have the ability to handle money. Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40 lbs. Punctuality and regular and reliable attendance. Honesty and Integrity Team Members Will Enjoy: • Paid Time Off • Flexible schedules • Medical, Vision, and Dental insurance • Short-Term/Long-term Disability Insurance • Education Reimbursement up to $5,250 annually • 401k plan • Employee meal discount program • And more! Maverick Gaming™, based in Kirkland, Washington, is a young gaming company with over 3,000 dedicated team members. Maverick Gaming owns and operates a portfolio of 31 properties across Nevada, Washington, and Colorado with over 1,800 slot machines, 350 table games, 1,020 hotel rooms, and 30 restaurants. Founded in 2017 by industry veterans Eric Persson and Justin Beltram, Maverick Gaming™ takes a bold approach to a classic pastime. With an all-star leadership team from some of the largest gaming brands spanning markets the world, Maverick is dedicated to delivering the best possible gaming experiences for every kind of player while enforcing strict problem gambling policies as a community partner. Created by gamblers, for gamblers. Salary Description $13 - $16 + tips /DOE

Benefits: Employee discounts Flexible schedule Free uniforms Opportunity for advancement At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! You don't have to be 18 to work here, so students can join us. This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Full-Time: 12.00+ DOE Part-Time: 10.00+ DOE Compensation: $10.00 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

Trail Drive Management Corporation Dickies Arena of Fort Worth, TX Dickies Arena is a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena will be owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state-of-the-art arena, scheduled to open in November 2019, will host concerts, sporting events and family entertainment, and will be the new home to Fort Worth Stock Show rodeo performances. Reports to: Guest Services Supervisor : The Part Time Guest Services Representative will serve in a multitude of functions including usher, ticket taker, elevator/escalator attendant, ADA attendant, Guest Services Office personnel, as well as Premium Service Representative personnel. Duties include scanning tickets as fans enter Dickies Arena for all events, ensuring fans have valid tickets to enter Dickies Arena, and directing/seating guests in proper seating sections based on ticket information. Other duties as assigned based on event. In-person and predictable attendance. ESSENTIAL DUTIES (include, but not limited to the following): May need to physically assist ambulatory, infirm or disabled fans to evacuate seating bowl or concourses during an emergency. Assist with distribution of promotional items to guests. Remain attentive to needs and demeanor of guests using a positive, pro-active approach to problem solving. Ensure fan compliance with Dickies Arena policies and procedures. May need to operate elevators or escalators for guest safety and proper crowd movements between levels. Develop a working knowledge of Dickies Arena. Provide wheelchair escorts for guests as requested. Additional duties may be assigned by a supervisor based on event. Adhere to Trail Drive Management Corporation (TDMC) Policies and Procedures. Act as a role model within and outside Dickies Arena. Performs duties as workload necessitates. Demonstrate flexible and efficient time management and ability to prioritize workload. There will be an expected minimum number of events worked. PREFERRED QUALIFICATIONS: High School diploma or equivalent. Possess excellent interpersonal skills and diplomacy. Strong oral communication skills. Ability to climb up and down stairs at varying inclines. Previous experience in a Guest Services role in a Sports or Entertainment Venue. Preferred candidate will possess the following: Ability to work nights, weekends, and holidays based on operational needs. Strong customer service skills. Will maintain a positive attitude under pressure. Ability to clearly, effectively, and professionally interact with staff, supervisor, contractors and the public. Outgoing, attentive and communicate in a professional manner. Will collaborate effectively with others to produce results. Ability to handle large crowds while remaining friendly and professional at all times. Experience doing customer service work is preferred and as is the use of a hand-held scanning device. Ability to work the entire event including pre and post-event activities as needed. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Disclaimer: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Part Time Guest Services Representative Trail Drive Management Corp - Fort Worth, TX Classification: Part Time Reports to: Guest Service Supervisor : The Part Time Guest Services Representative will serve in a multitude of functions including usher, ticket taker, elevator/escalator attendant, ADA attendant, Guest Services Office personnel, as well as Premium Service Representative personnel. Duties include scanning tickets as fans enter Dickies Arena for all events, ensuring fans have valid tickets to enter Dickies Arena, and directing/seating guests in proper seating sections based on ticket information. Other duties as assigned based on event. This position is an event-based, part-time position so the available hours will fluctuate based on the needs of Trail Drive Management Corp. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. May need to physically assist ambulatory, infirm or disabled fans to evacuate seating bowl or concourses during an emergency. Assist with distribution of promotional items to guests. Remain attentive to needs and demeanor of guests using a positive, pro-active approach to problem solving. Ensure fan compliance with Dickies Arena policies and procedures. May need to operate elevators or escalators for guest safety and proper crowd movements between levels. Develop a working knowledge of Dickies Arena. Provide wheelchair escorts for guests as requested. Additional duties may be assigned by a supervisor based on event. Adhere to Trail Drive Management Corporation (TDMC) Policies and Procedures. Act as a role model within and outside Dickies Arena. Performs duties as workload necessitates. Demonstrate flexible and efficient time management and ability to prioritize workload. There will be an expected minimum number of events worked Supervisory Responsibility None Physical demands While performing the essential functions of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employees will constantly move about inside and outside various areas of the facility after/during/after events to interact with internal/external clients and supervise the work of employees during events. Employees must constantly communicate via telephone and in-person with others and exchange accurate information. Employees may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds. As business, maintenance, operations or emergency situations require, employees may sporadically assist in lifting/moving 100 lbs. or more. Ability to navigate the facility Ability to be exposed to adverse weather conditions when required to work outside Ability to move arms for extended periods of time Ability to be on your feet for prolonged periods of time Ability to work nights, weekends and holidays as needed for events Ability to perform the physical duties of the job. Eligibility Qualifications High School diploma or equivalent. Possess excellent interpersonal skills and diplomacy. Strong oral communication skills. Ability to climb up and down stairs at varying inclines. Previous experience in a Guest Services role in a Sports or Entertainment Venue. Ability to work nights, weekends, and holidays based on operational needs. Strong customer service skills. Will maintain a positive attitude under pressure. Ability to clearly, effectively, and professionally interact with staff, supervisor, contractors and the public. Outgoing, attentive and communicate in a professional manner. Will collaborate effectively with others to produce results. Ability to handle large crowds while remaining friendly and professional at all times. Experience doing customer service work is preferred and as is the use of a hand-held scanning device. Ability to work the entire event including pre and post-event activities as needed. Other Duties Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. During the Fort Worth Stock Show and Rodeo (Mid-January through early February) there will be opportunities for significant consecutive-day shifts ranging from 8am - 8pm Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary Guest Experience Representatives are responsible for providing excellent customer service to Snapdragon Stadium's guests. This is a part-time, hourly position This role will pay an hourly rate of $19. Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. About the Venue Snapdragon Stadium is a 35,000-seat multipurpose venue that serves as the home for San Diego State University football, San Diego Wave FC (NWSL soccer), San Diego Legion (MLR rugby), San Diego Football Club (MLS Soccer), major concerts and festivals, professional sports, motorsports, international soccer, high school sports, entertainment events and private special events. Responsibilities * Provide excellent customer service for guest attending events at Snapdragon Stadium. * Handle lost and found during events. * Recognize potential hazards and observe appropriate precautions with guest. * Scan and check for valid tickets at premium VIP entrances. * Receive and quickly act upon request or complaints from guest. * Monitor all public areas to ensure they meet cleanliness standards. * Be familiar with Snapdragon Stadium to answer stadium questions and provide accurate directions. * Project a friendly, approachable, and professional attitude during your shift. * Direct guest to their ticketed seat or appropriate seating sections. * Keep aisles and stairs clear of guests. * Monitor seating area for guests who may not be in the correct area and ask to verify tickets. * Provide location specific direction for guests using elevators. * Performs other duties as assigned. Qualifications * A minimum education level of High School Diploma or its equivalent. * Previous experience in a customer service role preferred. * Must be comfortable standing or remain in a stationary position for long periods of time. * Excellent customer service skills required, must display a positive and energetic attitude. * Available to work nights, weekends, holidays, events as scheduled. * Strong interpersonal and communication skills. * Professional image and demeanor. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview Ticket Taker/Guest Services Representatives are vital members of Asteria Theatre staff as they are involved in direct contact with the public. Responsibilities will include, but not be limited to ushering, ticket scanning, customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere. This role will pay an hourly wage of $14.82. Benefits for PT roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor When doors open, welcome our guests with a great smile and helpful attitude Scan event tickets ensuring that the proper ticket is being used to gain entry Assist guests in locating their ticketed seats Being alert and proactive to potential hazards and reporting incidents when they occur Monitor your assigned area for issues and opportunities to make lasting memories for our fans Respond to all guest concerns/complaints promptly and in a professional manner Assist guests in ADA accessible seating sections Enforce all building policies and procedures to ensure a safe environment for all guests Manage the foot traffic flow of large crowds Check identification of guests to verify age requirements for purchase of alcohol. Be knowledgeable about emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency. Assist with event changeover Help clear seating area of trash to assist custodial team Perform additional duties as assigned Qualifications You must love working with and helping people Ability to stand for long periods of time Demonstrated ability to follow instructions and work in a fast-paced environment Must have strong verbal and written communication skills Ability to handle stressful situations Previous experience in a customer service-based industry is preferred Previous experience within a sports, entertainment, or related field is preferred Must be able to work a flexible schedule inclusive of weekends, nights and holidays required. Extensive time spent with moderate to loud noises. Frequent bending, standing for long periods of time and walking of the building Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary Ticket Taker/Guest Services Representatives are vital members of Asteria Theatre staff as they are involved in direct contact with the public. Responsibilities will include, but not be limited to ushering, ticket scanning, customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere. This role will pay an hourly wage of $14.82. Benefits for PT roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities * Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor * When doors open, welcome our guests with a great smile and helpful attitude * Scan event tickets ensuring that the proper ticket is being used to gain entry * Assist guests in locating their ticketed seats * Being alert and proactive to potential hazards and reporting incidents when they occur * Monitor your assigned area for issues and opportunities to make lasting memories for our fans * Respond to all guest concerns/complaints promptly and in a professional manner * Assist guests in ADA accessible seating sections * Enforce all building policies and procedures to ensure a safe environment for all guests * Manage the foot traffic flow of large crowds * Check identification of guests to verify age requirements for purchase of alcohol. * Be knowledgeable about emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency. * Assist with event changeover * Help clear seating area of trash to assist custodial team * Perform additional duties as assigned Qualifications * You must love working with and helping people * Ability to stand for long periods of time * Demonstrated ability to follow instructions and work in a fast-paced environment * Must have strong verbal and written communication skills * Ability to handle stressful situations * Previous experience in a customer service-based industry is preferred * Previous experience within a sports, entertainment, or related field is preferred * Must be able to work a flexible schedule inclusive of weekends, nights and holidays required. * Extensive time spent with moderate to loud noises. * Frequent bending, standing for long periods of time and walking of the building Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview Employee is assigned to the Guest Experience Department and reports to part-time Supervisors who report to the Guest Experience Manager. The Guest Experience Coordinator of the department via the sections chain of command supervises all personnel. Primary responsibilities will be to welcome guests to the event, review and validate tickets upon entry, direct/escort guests to their seats in an efficient and professional manner, answer questions, and proactively engage with guests. This role pays an hourly rate of $14.00. Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities Processes in a timely and professional manner the validation of each guest's ticket. Assists guests as they enter the facility, directs them to their assigned seat/seating area, and intervenes in resolving patron-seating issues. Monitors perimeter doors of the facility to prevent unauthorized, non-ticketed individuals from gaining access to the event. Provides guests with general information concerning the event and related general services i.e., concession stands, restrooms, first aid etc. Monitors the aisles to maintain fire code safety regulations involving pedestrian access and movement. Guides guests to exits and/or provide other instructions or assistance in the event of an emergency or evacuation. Acts as the first-line contact in dealing with guest requests and assistance. Responsible for opening and closing curtains in the respective vomitories as related to the event. When serving as an escalator attendant, the responsibility is to monitor the actions of the public in and around the escalator to insure proper operation/utilization and to maintain crowd control at the respective entry and exit points of the escalator. Distributes programs and other promotional brochures as needed. Engages each guest in order to provide the best overall experience for our guests. Performs other general customer service duties as required. Qualifications Must have a general knowledge of public assembly operations. High School Diploma or equivalent. Must have strong interpersonal and problem solving skills. Must demonstrate the ability to work well under stress and exercise good judgment, diplomacy, courtesy and tact under all circumstances. Must be willing to work flexible hours, nights, weekends and holidays when required. Must be comfortable around heights, strobe lights, pyro, haze, and very loud noises. Must be willing to rotate to various positions within a shift. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. Position Summary The Concessions Guest Service Representative supports the food and beverage operations in grab-and-go concession markets. This role focuses on assisting guests with checkouts, maintaining stock and cleanliness, and collaborating with coworkers and culinary staff to ensure an excellent guest experience. This role pays an hourly rate of $10 to $12. Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. About the Venue Baseball is back in Columbus! Synovus Park will be located in downtown Columbus, GA, and will be the home of the Columbus Clingstones, a MiLB affiliate of the Atlanta Braves. This inaugural season, Synovus Park will host 69 professional baseball games. Responsibilities Provide friendly and efficient service to guests at grab-and-go concession markets. Monitor and maintain stock and supply levels, promptly reporting low-stock items to the concessions manager. Collaborate with coworkers and culinary staff to ensure seamless operations. Address guest requests and concerns in a professional and courteous manner. Verify guest identification in accordance with state and federal regulations for alcoholic beverage purchases. Maintain cleanliness and organization of workspaces, including proper garbage disposal and restocking supplies. Uphold sanitation, health, and safety standards to ensure compliance with regulations. Foster a positive and welcoming environment for guests, coworkers, managers, and volunteers. Qualifications High school diploma or equivalent preferred. Must be 18 years of age or older to handle alcohol. Three or more months of experience in the food service industry preferred. Excellent interpersonal skills with a friendly, positive attitude when interacting with coworkers, managers, volunteers, and guests. Strong communication and teamwork abilities. Knowledge of or willingness to learn state and federal alcohol service regulations. Ability to maintain a clean and organized work environment while handling multiple tasks. Physical capability to stand for extended periods and lift to 30 pounds as needed. Flexibility to work evenings, weekends, and holidays as the event schedule requires. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. Overview The Concessions Guest Service Representative supports the food and beverage operations in grab-and-go concession markets. This role focuses on assisting guests with checkouts, maintaining stock and cleanliness, and collaborating with coworkers and culinary staff to ensure an excellent guest experience. This role pays an hourly rate of $10 to $12. Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities Provide friendly and efficient service to guests at grab-and-go concession markets. Monitor and maintain stock and supply levels, promptly reporting low-stock items to the concessions manager. Collaborate with coworkers and culinary staff to ensure seamless operations. Address guest requests and concerns in a professional and courteous manner. Verify guest identification in accordance with state and federal regulations for alcoholic beverage purchases. Maintain cleanliness and organization of workspaces, including proper garbage disposal and restocking supplies. Uphold sanitation, health, and safety standards to ensure compliance with regulations. Foster a positive and welcoming environment for guests, coworkers, managers, and volunteers. Qualifications High school diploma or equivalent preferred. Must be 18 years of age or older to handle alcohol. Three or more months of experience in the food service industry preferred. Excellent interpersonal skills with a friendly, positive attitude when interacting with coworkers, managers, volunteers, and guests. Strong communication and teamwork abilities. Knowledge of or willingness to learn state and federal alcohol service regulations. Ability to maintain a clean and organized work environment while handling multiple tasks. Physical capability to stand for extended periods and lift to 30 pounds as needed. Flexibility to work evenings, weekends, and holidays as the event schedule requires. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

At Harlow's Casino Resort and Spa, the vibrant culture of Greenville meets the thrill of gaming, the comfort of luxury accommodations, and the indulgence of a full-service spa. As an employee, you get the chance to be an ambassador of southern hospitality, crafting moments of joy for guests while thriving in an environment that values your creativity, dedication, and professional growth. JOB SUMMARY * Accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering PBX calls and connecting callers to the appropriate extension. Collects guests player club information and using same while making Marketing room reservations. Uses the player CMP system to assist the hotel guests at check-in and check-out. Selling merchandise to hotel guests, stocking shelves and counters, setting up displays and any daily promotions. ESSENTIAL DUTIES AND RESPONSIBILITIES * Responsible include greeting guest, registers and assigns rooms, selling merchandise to hotel guests, stocking shelves and counters, setting up displays and any daily promotions. * Retrieves daily bank from the Cage and verify amount of money in your bank before shift and end of shift. * Work area should be maintained in a neat, clean and organized manner. * Makes and confirms reservations. * Verifies guest identification and establishes how the guest will pay for the accommodations. * Issues room keys and relays instructions to bellhops. * Keeps records of room availability and guests' accounts on computer. * Computes bills and collects payments. * Uses player CMP system to make Marketing offer reservations. * Answers PBX calls and routes calls to proper extension. * Answers inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino or entertainment complex. * Advises housekeeping staff when rooms have been vacated and are ready for cleaning. * Contacts housekeeping or maintenance staff when guests report problems. * Performs simple bookkeeping activities, such as balancing cash accounts. * Records guest comments or complaints, referring guests to a supervisor if needed. * Performs all other duties as assigned. REQUIRED SKILLS AND ABILITIES Ability to read, analyze and interpret common regulatory agencies or members of the staff. Ability to write and present information to management in a reasonable manner Ability to perform normal mathematical computations in regard to the implementation of current duties. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several variables. EDUCATION AND EXPERIENCE High school diploma or equivalent. Ability to read, analyze and interpret common documentation. Ability to respond to common inquiries or complaints from guests, regulatory agencies or members of the staff. Ability to write and present information to management in a reasonable manner. Ability to perform normal mathematical computations in regards to the implementation of current duties. Experience in money handling, customer service or prior front desk and cashiering experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. PHYSICAL REQUIREMENTS & WORKING CONDITIONS The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand up to 25 pounds. The work environment consists of very demanding surroundings with a high noise level. Join the Winning Team! Are you a strategic thinker passionate about creating exceptional workplace experiences? Do you excel in a dynamic environment where innovation and success converge? If you're ready to contribute your skills and expertise to a thriving team, we encourage you to apply today! Work With Us Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision. Already Work Here? Here's a link to apply internally: Employee Login

Essential Job Functions: Provide superior service to all customers. Answer and assist all calls presented within the Guest Services, PBX and Front Desk areas. Accurate reservations input into property reservations system. Accurate checking in and checking out/posting of hotel guests. Responsible for the daily maximization and occupancy and rate goals. Responsible for assigning casino patrons to the correct promotion or event blocks along with the appropriate number of entries. Responsible for accurate data entry into all hotel and casino systems. Complete daily reports and checklists. Deliver/sort mail; bulk mailings. Notify the Hotel Supervisor of any inventory shortages with room blocks or event blocks. Assist in baggage and coat check customer service. Greet group guests visiting the property. Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.) Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy. Other Job Functions: Perform miscellaneous duties as assigned. Maintain complete knowledge of departmental policies, procedures and service standards. Job Qualifications: Experience Required: Guest Service Center Agent or similar experience. Education Required: High school diploma or equivalent. Skills, Knowledge and/or Abilities Required: Professional and positive demeanor. Excellent customer service skills, outstanding verbal and written skills, detail oriented. Ability to communicate clearly and accurately with all external & internal customers. Must be able to work weekends, evenings and holidays. Knowledge of hotel and casino system helpful. Able to prioritize tasks and adapt to change as necessary. Strong computer skills. Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License - Level 2. Other Specialized Requirements: Must be able to pass Rising Star Hotel Comping Test.