Oakland County Community Mental Health jobs in Troy, MI - 45 jobs

Job Summary The Hospital Liaison works directly under the Hospital Liaison Supervisor in the Crisis Department. This person is responsible for providing clinical oversight, advocacy, and care coordination for individuals experiencing a behavioral health crisis as soon as a crisis request is initiated. The Hospital Liaison consults daily with OCHN's designated crisis providers to move individuals along the crisis continuum to the appropriate level of care resource. This position typically works 8:30am-5:00pm but this position may have after hours responsibility as needed. Essential Functions Serve as the primary liaison between OCHN, direct service providers, hospital Emergency Departments (ED) and inpatient behavioral health units. Support the contract management of the acute care/hospital network. Provide clinical oversight, linkage, advocacy, coordination, and monitoring for individuals experiencing a behavioral health crisis. Assist individuals in accessing necessary crisis services as medically appropriate and in the least restrictive environment. Monitor network capacity and adequacy. Coordinate with crisis providers to monitor ease of access to acute services. Provide technical assistance and oversight to providers of crisis intervention services and crisis focused treatment to people served. Establish and maintain constructive working relationships with acute care/EDs and community partners. Interact and provide informal face-to-face assessments for individuals experiencing a mental health crisis at local ED's or on site at the crisis building. Assist with discharge planning from inpatient behavioral health care providers and meet with individuals in the hospital setting. Provide short-term, solution focused, supportive, crisis counseling to individuals and/or families as necessary. Interact with multiple community partners including clinical teams at hospitals and ED's, local shelters and basic need resources, placements and outpatient treatment staff. Facilitates meetings with crisis screeners, ED staff, psychiatric acute care providers, MDHHS, and outpatient clinicians to address barriers to admission, diversion options, clinical/placement concerns, and treatment/discharge options. Support strategies to comply with state, federal, CARF, NCQA, and HEDIS regulations/initiatives. Provide/support training to community partners and network staff related to acute/crisis services and best practices. Intersect with other internal OCHN teams on a regular basis. Co-facilitate the Hospital Liaison Meeting and assist the Crisis team with sharing community resources and presenting relevant topics. Represent OCHN on relevant committees. Additional duties as assigned. Job Requirements and Qualifications Education: Master's degree in healthcare related field required. Training Requirements (licenses, programs, or certificates): Clinical licensure required (RN, LPC, LLP, LP, LMSW, LMFT, etc.) Experience Requirements: Minimum of two years' experience working in the human health and service field. Preferred Experience: Experience in working with electronic health records Preference for prior experience working in a crisis or psychiatric hospital service environment (hospital, crisis center, community mental health agency, ACT team) Experience with data entry Experience in crisis de-escalation and trauma informed care Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities Experience working with children with serious emotional disturbance Job Specific Competencies/Skills: Interpersonal Skills Strong written and oral communication De-escalation Problem-solving skills Organizational skills Knowledge Requirements: Knowledge of medically necessary criteria for acute care behavioral health treatment Knowledge of the Michigan Mental Health Code HIPPA Medicaid Manual Knowledge of the clinical care process- crisis continuum (screening, crisis assessment, treatment planning, case management and continuing care) Knowledge of the practices and principles of psychological, emotional, and social assessment and diagnosis Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Other Information Special Information (Travel required, physical requirements, etc.): Must have available means of transportation to and from OCHN and for required offsite meetings or site visits. Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in an office environment. Hybrid (onsite/remote) work schedule available. Additional Information The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

Job Description Under the general direction of the Chief Medical Officer, the Medical Director of Crisis Continuum Services provides clinical and administrative leadership for OCHN's crisis system, including Crisis Assessment & Triage, Crisis Stabilization Unit (CSU), Crisis Residential Unit (CRU), Sober Support Unit, Mobile Crisis, and Crisis Line/Hotline. This physician will lead the redesign and ongoing operation of an integrated, evidence-based crisis continuum, set clinical standards, and serve as final medical authority for crisis-related determinations. Recommended allocation: 50% clinical / 50% administrative (alternative track available: 75% clinical / 25% administrative depending on program volume and leadership coverage). Essential Functions Clinical Care and Oversight Performs all duties and responsibilities of a psychiatrist; provides high-quality, cost-effective care consistent with licensing, accreditation, and payer standards. Conducts and/or supervises psychiatric evaluations, medication management, suicide and violence risk assessments, and substance intoxication/overdose/withdrawal assessments (including the use of structured assessment tools and symptom screening questionnaires); within crisis workflows determines level of care (e.g., ED transfer, inpatient, CSU, CRU, partial hospital, outpatient). Provides final clinical disposition decisions and physician certifications as required (e.g., involuntary petitions/clinical certifications under the Michigan Mental Health Code). Ensures timely documentation in the EHR and adherence to HIPAA and 42 CFR Part 2. Leadership and Program Direction Serves as the lead medical authority across the Crisis Continuum; designs protocols, care pathways, and escalation algorithms consistent with SAMHSA Crisis Guidelines and MDHHS expectations. Leads the build-out of Crisis Assessment & Triage services, integrating psychiatrists and Advanced Practice Providers (APPs) with nurses, bachelor's-level clinicians, counselors, social workers, and psychologists, leading this multi-disciplinary team to deliver rapid, reliable, evidence-based care and disposition determinations. Partners with internal teams, hospitals/EDs, law enforcement, EMS, and community providers to ensure warm handoffs and least-restrictive, recovery-oriented care transitions. Supervision & Collaboration Serves as collaborating physician of record for APPs; provides regular chart audits, scope-of-practice oversight, and timely case consultation. Leads daily/shift huddles and interdisciplinary rounds (nursing, crisis clinicians, peers, behavioral health technicians (BHTs)/milieu staff, discharge planners) to resolve barriers, update risk, and finalize dispositions. Provides clinical supervision to medical students, residents, and fellows. Quality, Compliance, and Performance Designs and monitors quality measures and key performance indicators (KPIs) (e.g., time to triage, time to disposition, 23-hour utilization, return-in-crisis rates, warm handoff completion). Ensures compliance with all relevant OCHN policies/procedures, MDHHS/Medicaid requirements, accreditation standards, and the Michigan Mental Health Code; participates in Root Cause Analyses and special reviews. Oversees utilization review for level-of-care decisions, second opinions, and re-evaluations for individuals awaiting placement. Serves on OCHN Medical Directors' Advisory Group (MDAG) and other committees as directed by OCHN Chief Medical Officer. Education & Workforce Development Develops and delivers training (risk tools, de-escalation, medication algorithms, triage workflows); helps develop curricula for medical student, resident, and fellow rotations (in addition to clinical supervision). Promotes a culture of person-centered, trauma-informed, and recovery-oriented practice across teams. Administrative Responsibilities Co-leads strategic planning, development of staffing models (psychiatrists/APPs), scheduling, and coverage plans for 24/7 operations; contributes to budgeting, grants, and regulatory reporting. Coordinates with OCHN Core Provider Agencies (CPAs), Medicaid Health Plans, and other community providers to support integration and care continuity. Job Requirements and Qualifications Education: MD or DO from an accredited medical school. Training Requirements (licenses, programs, or certificates): Board Certified (or eligible) in Psychiatry; Michigan medical license; Michigan Controlled Substance License; DEA registration; BLS. Preferred additional fellowship training and board certification (e.g., Addiction Psychiatry, Child and Adolescent Psychiatry, Consultation-Liaison Psychiatry, Forensic Psychiatry, or Geriatric Psychiatry). Experience Requirements: Minimum 5 (five) years post-residency clinical experience, including crisis/emergency psychiatry. Preferred Requirements: Prior supervisory/leadership experience is preferred. Job Specific Competencies/Skills: Deep knowledge of the Michigan Mental Health Code; MDHHS policy; Medicaid/PIHP requirements; SAMHSA Crisis Guidelines; suicide and violence risk assessment; psychopharmacology; co-occurring SUD care; EHR documentation; HIPAA/42 CFR Part 2. Leadership, communication, teaching, and data-driven QI skills; ability to work effectively, confidently, and respectfully with diverse populations and partners. A high sense of personal and professional ethics and integrity. Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information Position may include evening/weekend/holiday coverage; on-site presence at the RCC with hybrid work for administrative tasks when appropriate. Full-time employment with benefits preferred; qualified part-time/contract arrangements will be considered to meet service needs. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. Salary will be commensurate with experience. The information provided above highlights the key aspects of the role OCHN is looking to fill. It is not meant to be an exhaustive list of responsibilities and duties, as these may change based on business needs. The chosen candidate will receive a competitive salary based on experience, along with a comprehensive benefits package that includes a range of medical insurance options, dental and vision coverage, and more. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

As an Emergency Medical Technician (EMT) on the Sober Support Unit (SSU), you work as part of a multidisciplinary team to monitor and assist individuals in acute detox situations. The SSU is a short-term, 24-hour program for adults experiencing the side effects of drug and alcohol misuse. The goal is to provide a safe, supportive environment and a connection to follow-up treatment. Essential Functions: Perform initial and ongoing care assessments for individuals with chronic or non-urgent health issues. Monitor person's served health Obtain and monitor vital signs to ensure stable health and safe withdrawal. Assist in medication: Help individuals in self-administering medication as ordered by a physician. Document all care: Complete detailed, timely, and accurate documentation of all assessments, interventions, and observations. Administer first aid for any non-life-threatening health conditions. Intervene in detox situations: Provide immediate assistance and intervention for individuals experiencing acute symptoms of detoxification. Maintain a supportive environment: Contribute to a non-judgmental, engaging, and empathic atmosphere. Collaborate with the team: Work effectively with other staff, such as peer support specialists, to provide integrated care. Other duties as assigned Job Requirements and Qualifications: Education: High School Diploma or GED Training Requirements (licenses, programs, or certificates): Certified Emergency Medical Technician (EMT) license BLS Certification Experience Requirements: Experience in providing services to Individual's with Substance Use Disorders, adults with Mental Illness, Children with Serious Emotional Disturbance or adults and/or children with Intellectual / Developmental Disabilities preferred. Experience in providing services in the public sector preferred. Job Specific Competencies/Skills: Ability to build positive relationships with contractors and community partners. Knowledge of Health Care Systems desired Knowledge of OCHN Substance Use Disorder and Core Provider Agencies and services Demonstrated effective interpersonal skills. Demonstrated ability to work effectively in a team environment. Demonstrated effective negotiation skills. Demonstrated effective written and oral communication skills. Demonstrated effective computer skills with Word, Excel, database, and other relevant software programs. Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information: Travel required, physical requirements, on-call schedules, etc.: Must have available means of transportation to and from OCHN and for required offsite meetings or site visits. Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in an office environment. The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

This analyst works within the UM/UR and Crisis Departments. This person is responsible for providing clinical oversight, advocacy, and authorization for individuals being assessed for higher levels of care. The Analyst will complete retrospective reviews, specialist reviews and is also responsible for promoting appropriate, effective, and efficient use of resources via initial authorizations and concurrent reviews of acute care authorizations. Essential Functions Assess verification of insurance, county of financial responsibility (COFR), and ensure that acute care criteria guidelines have been met. Provide timely and comprehensive analysis of acute care initial authorizations according to established clinical protocols and diagnostic criteria. Assist individuals in accessing necessary crisis services as medically appropriate and in the least restrictive environment. Leverages clinical knowledge, business rules, regulatory guidelines, policies and procedures to determine clinical appropriateness for acute care authorizations. Support strategies to comply with state, federal, CARF, NCQA, and HEDIS regulations/initiatives. Provide support to community partners and network staff related to acute services and best practices. Determines clinical appropriateness for Specialist Reviews and Specialist Approvals. Conducts concurrent clinical case reviews as requested and provides recommendations for follow up. Conducts retrospective reviews of service provision to ensure services were provided in the appropriate amount, scope, and duration to reasonably achieve goals as outlined in the Individualized Plan of Service. Utilizes knowledge of protocols and audit tools to conduct clinical audits and ensures inter-rater reliability within timeframes outlined. Conducts retrospective reviews for acute care admissions utilizing the MCG Parity Tool and completes comprehensive reviews of acute care admissions. Reviews and contributes to the development and continuous updating of protocols, audit tools, procedures, and processes within the Utilization Management department. Additional duties as assigned. Job Requirements and Qualifications Education : Master's degree in relevant discipline required. Training Requirements (licenses, programs, or certificates): State of Michigan license, certification and / or registration as, Psychologist (LLP, LP), Social Worker (LMSW), Counselor (LPC), Marriage and Family Therapist (LMFT) or Nurse (RN). For children's services - maintain/attain 24 hours annually of child-specific training (Child Diagnostic and Treatment Professional). Experience Requirements: Minimum of two years' experience working in the human health and service field. Preferred Experience: Experience in working with electronic health records Prior experience working in a crisis or psychiatric hospital service environment (hospital, crisis center, community mental health agency, ACT team) Experience with data entry Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities Experience working with children with serious emotional disturbance Job Specific Competencies/Skills: Demonstrates effective interpersonal skills. Demonstrates ability to work effectively in a team environment. Demonstrates effective negotiation skills. Demonstrates effective written and oral communication skills. Demonstrates effective computer skills. Demonstrates effective project management/organizational skills. Demonstrates effective de-escalation and problem-solving skills Knowledge Requirements: Knowledge of medically necessary criteria for acute care behavioral health treatment Knowledge of the Michigan Mental Health Code, HIPPA, Medicaid Provider Manual Knowledge of the clinical care process-crisis continuum (screening, crisis assessment, treatment planning, case management and continuing care) Knowledge of the practices and principles of psychological, emotional, and social assessment and diagnosis Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making individuals and their needs a primary focus of one's actions; developing and sustaining productive relationships, recognizing that the individual is the person served. (Individual Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information ( Travel required, physical requirements, etc.): Must have available means of transportation to and from OCHN. All shifts are virtual Must be available for meetings and events which may occur outside of standard office hours. The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

Job Summary The Mobile Crisis Peer Support Specialist will work directly under the supervision of the Mobile Crisis Supervisor. This position plays a vital role in responding to individuals experiencing emotional or behavioral crises. This role also includes documentation, resource coordination, and active participation in team meetings to enhance service delivery and professional growth. This is a 24/7 facility with shifts available across all hours. Compensation is based on experience. Essential Functions Respond to crisis situations with a mobile crisis clinician in office, community, and home settings. Provide emotional support and de-escalation during crises using lived experience and coping strategies. Share personal recovery journey to inspire hope and model resilience. Assist with initial assessments to identify individual needs during a crisis. Collaborate with individuals and crisis teams to develop short-term goals and personalized crisis plans. Support ongoing crisis stabilization through safety, relapse prevention, and coping strategies. Advocate for individuals and promote self-driven recovery pathways. Help individuals access Medicaid, food stamps, housing, and other financial or social supports. Assist with daily living skills, vocational goals, and community integration. Attend follow-up appointments to ensure warm hand-offs to ongoing services. Connect individuals and families to community resources and peer support networks. Facilitate social and recreational activities to reduce isolation and promote connection. Encourage engagement in treatment and personal growth. Promote self-advocacy and help build natural support systems. Provide consultation to providers from the individual's perspective in team meetings. Maintain awareness of client rights, cultural sensitivity, and social service regulations. Travel to various community settings to provide direct support and crisis response. Maintain accurate and detailed documentation of client progress, peer notes, and follow-ups. Collaborate with law enforcement, first responders, and multidisciplinary teams. Follow organizational guidance regarding safety in the community. Refer individuals to appropriate service providers for clinical psychosocial evaluations via in-office, telehealth, or community-based visits. Perform related duties as assigned. Job Requirements and Qualifications Education High school diploma or GED required; Associate degree or higher preferred. Training Requirements (licenses, programs, or certificates): Certified Peer Support Professional Certification (CPSP), Certified Addiction Peer Recovery Coach Certification (CAPRC) or Certified Addiction Recovery Coach (CARC) preferred. Must have Crisis Peer Credential or be willing to obtain within 90 days of hire. BLS (Basic Life Support) and First Aid certification must be obtained after hire and prior to providing direct services. Recipient Right's Completion of agency-specific onboarding and crisis intervention training. Ongoing professional development in trauma-informed care and recovery coaching. Valid driver's license and active liability insurance. A reliable vehicle is required for this position. Satisfactory results from criminal and driving record background checks. Must be a minimum of 18 years of age. Experience Requirements: Requires one (1) year of experience providing peer support services. Preferred Experience: Experience in customer service Experience in crisis de-escalation Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities Background in recovery-oriented or trauma-informed care environments Experience in working with Electronic Health Record systems Job Specific Competencies/Skills: Ability to remain calm and supportive in high-stress situations Ability to work independently and as part of a team Flexibility to adapt to evolving needs and schedules Strong organizational skills Excellent organizational and time-management skills Strong critical thinking and decision-making abilities De-escalation and conflict resolution High emotional intelligence and empathy Clinical knowledge of mental health and suicide prevention Strong analytical and problem-solving skills Empathy and strong ethical standards Good documentation and record-keeping skills Knowledge Requirements: HIPPA Microsoft 365 Recipient Right's Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, on-call schedules, etc.): Must have available means of transportation to and from OCHN and for required offsite meetings or site visits. Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in an office environment. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

The Access Screener assists the public in a warm and welcoming manner with requests for mental health, IDD, and substance abuse services by providing information, referrals, screening, and assessment of eligibility for public behavioral health services in Oakland County for children with emotional disturbances, adults with mental illness, persons with substance use disorders and persons with intellectual/developmental disabilities. When individuals are not eligible for public behavioral health services, Access Screeners coordinate and collaborate with other entities that can support individuals in meeting their immediate needs. Essential Functions Under direction: Welcome all individuals in need with excellent customer service skills, empathy, and support. Ensure adequate, accurate and timely eligibility screenings. Determine eligibility for Medicaid specialty services for those seeking mental health, intellectual and developmental disabilities and substance use services and determine the appropriate level of care by utilizing clinical, level of care tools (LOCUS, CAFAS, ASAM,). Provide a provisional diagnosis to individuals appropriately. Be able to complete all documentation accurately and completely within the appropriate time frames. Be the link to the ADOS clinicians to determine if the Autism benefit is appropriate for individuals, education of benefit and complete tool prior to referral (SCQ or MCHAT). Set intake appointments with provider agencies and other community agencies. Complete Second Opinion determinations for persons found ineligible for services through OCHN. Adhere to established Quality Improvement Indicators. Understand OCHN provider agencies and be able to inform appropriate and available choice of agency and services to those who are deemed eligible for OCHN services. Have a knowledge of multiple community resources and communicate these resources to individuals who are in need and/or do not meet criteria for OCHN services. Understand and review County of Financial Responsibility (COFR) guidelines and refer any possible COFR individuals to Access Supervisor for follow up. Be able to link and coordinate with Crisis Providers in the event that a person is in a crisis during an Access screening. Collaborate and coordinate as needed with internal and external providers. Collect all necessary documentation and data for OCHN. Understand wait list policies and procedures and be able to appropriately place individuals on the waitlist when necessary. Other duties as assigned. Job Requirements and Qualifications Education: Individual must possess a master's degree in a mental health field. Must have a valid clinical license as listed below. ***Bilingual in Spanish desirable*** Training Requirements (licenses, programs, or certificates): LLP, LP, LMSW, LPC, LMFT, LLMSW, LLPC CAADC, CADC, CCS, CPS, CPC-R, CCDP or development plan preferred. Experience Requirements: 1 year minimum of Behavioral Health or Substance Use disorder experience. Preferred Requirements: Knowledge of OCHN provider network, and how to access additional community services. Knowledge and understanding of admission and discharge criteria for each treatment program and be able to determine and designate appropriate levels of care. Knowledge of DSM-IV TR and DSM-V criteria. Knowledge of Michigan Mental Health Code. Knowledge of Children's SED Waiver requirements. Knowledge of LOCUS, CAFAS, and ASAM requirements. Knowledge of substantial functional limitations. Job Specific Competencies/Skills: Strong interpersonal and communication skills. Be able to articulate a complex service system while establishing positive rapport with individuals in need. Create a welcoming environment that demonstrates empathy and non-judgment. Demonstrates a high level of proficiency with Word, Excel, online search engines, and other relevant software programs. Demonstrates a high level of interpersonal skills both in direct personal interactions and on the telephone. Demonstrates high level of oral and written communication skills. Demonstrates ability to handle a high volume of relatively complex assignments accurately and timely. Demonstrates organizational skills needed to establish office procedures and maintain files and records. Understanding of recipient rights policies. Understanding of trauma informed principles. Ability to use basic intervention skills. Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, on-call schedules, etc.): Must have available means of transportation to and from OCHN and for required offsite meetings or site visits. Must be available for meetings and events which may occur outside of standard office hours. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. Work performed in an office environment. Days (32 hours per week Friday, Saturday, Sunday, and Monday) Days = 8 a.m. - 4:30 p.m. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

The Mobile Crisis Supervisor works directly under the supervision of the Manager of Crisis Assessment and Mobile Crisis. This position provides daily leadership, oversight, and clinical supervision to the Mobile Crisis Team, ensuring high-quality, trauma-informed crisis response across community, home, and office settings. The Supervisor is responsible for team operations, staff development, service coordination, quality improvement, and adherence to all clinical, safety, and documentation standards. This position will work 3, 12-hour shifts per week. Essential Functions Provide daily supervision, coaching, and clinical guidance to Mobile Crisis Clinicians, Peers, and other crisis response staff. Ensure all crisis response services comply with HIPAA, mandated reporting, MDHHS requirements, OCHN policies, and evidence-based crisis standards. Oversee day-to-day operations of mobile crisis services, ensuring timely response, appropriate triage, and high-quality customer service. Review and monitor documentation, assessments, safety plans, and care coordination activities to ensure accuracy, completeness, and compliance. Facilitate monthly team meetings focused on problem solving, morale, workflow improvement, and professional development. Conduct routine field supervision, case consultations, and real-time coaching, with emphasis on trauma-informed care and de-escalation. Lead team onboarding, support training activities, and ensure staff competency in crisis assessment, community-based response, and stabilization practices. Monitor performance metrics, staff productivity, and key operational indicators; develop action steps for improvement when needed. Complete incident reports and implement corrective action plans in collaboration with leadership. Assist with developing and updating crisis response policies, procedures, protocols, warm transfer processes, and documentation workflows. Collaborate with IT to address EHR issues, update forms, and improve workflow efficiency. Maintain strong relationships with law enforcement, hospitals, schools, EMS, and community partners to ensure coordinated crisis response. Provide support and guidance during complex or high-acuity crisis calls, including on-site or virtual consultation. Participate in the rotational on-call schedule to provide leadership support after hours. Present reports and updates on service outcomes, data trends, customer service issues, and quality initiatives to leadership and external stakeholders. Serve on committees focused on safety, crisis services, suicide prevention, and system-level improvement. Coordinate with internal departments to address service delivery barriers and ensure smooth transitions of care. Perform other related duties as assigned. Job Requirements and Qualifications Education Master's degree in a human services field (social work, psychology, counseling, family services, sociology, criminal justice). Full clinical licensure required (LMSW, LPC, LLP, or equivalent). Training Requirements (licenses, programs, or certificates): Basic Life Support (BLS) Active clinical license in good standing Completion of agency-specific onboarding and crisis intervention training Ongoing professional development in crisis assessment, trauma-informed care, and behavioral health best practices Experience Requirements: Minimum of 2 years of experience in a crisis setting (psychiatric hospital, crisis center, mobile crisis, or similar). Minimum of 2 years of leadership experience, preferably in a managed care or behavioral health setting. Preferred Experience: Experience working with electronic health record systems Strong customer service and conflict-resolution experience Experience with crisis de-escalation and safety planning Experience working with individuals with severe mental illness, SUD, or IDD Experience working with children and youth with serious emotional disturbance Experience performing crisis assessments in community-based settings Experience with data entry, reporting, and workflow management Job Specific Competencies/Skills: HIPAA Microsoft 365 Recipient Rights Michigan Mental Health Code Medicaid Manual Crisis intervention best practices and national guidelines Soft Skills Strong interpersonal and communication skills Advanced organizational and time-management abilities Data analysis and performance monitoring Strategic planning and operational leadership Trauma-informed crisis intervention Clinical knowledge of mental health, substance use, and suicide prevention Conflict resolution and de-escalation skills Ability to work both independently and as part of a multidisciplinary team Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, on-call schedules, etc.): Must have available means of transportation to and from OCHN and for required offsite meetings or site visits. Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in an office environment. Hybrid (onsite/remote) work schedule available. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

The Sober Support Unit Peer Recovery Coach engages individuals seeking SUD services and uses motivational interviewing to motivate an individual to continue through with services. Essential Functions: Provide a warm and welcoming environment for person's served Provide short-term, intensive, recovery-oriented services to adults experiencing a Sud crisis Provide recovery coaching to individuals to help them engage and continue to withdrawal management or residential treatment services Communicate hope and the possibility of recovery through group sessions. Contribute to a warm and welcoming atmosphere for individuals served. Engage actively with team members and other departments. Document interactions and progress accurately in the Electronic Health Record Conduct intakes onto the unit Refer individuals to appropriate access points Other duties as assigned Job Requirements and Qualifications: Education: High School Diploma or GED Training Requirements (licenses, programs, or certificates): CCAR or State Certified Peer Recovery Coach Experience Requirements: Experience in providing services to Individual's with Substance Use Disorders, adults with Mental Illness, Children with Serious Emotional Disturbance or adults and/or children with Intellectual / Developmental Disabilities preferred. Experience in providing services in the public sector preferred. Job Specific Competencies/Skills: Ability to build positive relationships with contractors and community partners. Knowledge of Health Care Systems desired Knowledge of OCHN Substance Use Disorder and Core Provider Agencies and services Demonstrated effective interpersonal skills. Demonstrated ability to work effectively in a team environment. Demonstrated effective negotiation skills. Demonstrated effective written and oral communication skills. Demonstrated effective computer skills with Word, Excel, database, and other relevant software programs. Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information: Travel required, physical requirements, on-call schedules, etc.: Must have available means of transportation to and from OCHN and for required offsite meetings or site visits. Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in an office environment. The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

Job Description We are hiring contingent Crisis Assessment Shift Supervisors to work one 12-hour shift per week at our Resource and Crisis Center in Pontiac, MI, a 24/7 crisis facility. This is a fully onsite role with openings on the following shifts: Day Shift: 7:00 AM - 7:30 PM Second Shift: 11:00 AM - 11:00 PM Night Shift: 7:00 PM - 7:30 AM This position supervises clinicians to ensure quality care and accurate documentation. Responsibilities include overseeing hiring, training, and performance evaluations, providing direct clinical services and crisis response, supporting quality assurance, and fostering interdepartmental collaboration. Essential Functions Provide clinical supervision and oversight on a daily and regular basis to assigned clinicians. Ensure that assigned clinicians are apprised of current evidence-based practices (EBP's), implement EBP's, and ensure that the agency is meeting or exceeding standards of good clinical outcomes. Ensure that all paperwork by the clinical staff is completed in a professional and timely manner and provide supervision when this goal is not being met. Work to ensure clinicians are compliant with quality and regulatory standards. Communicate with individuals and community stakeholders to provide education related to crisis services. Assist front desk supervisors in ensuring that there is a good working relationship between customer service and clinical staff and lines of communication are kept open. Provide clinical supervision and oversight on a daily and regular basis to assigned clinicians. Ensure that assigned clinicians are apprised of current evidence-based practices (EBP's), implement EBP's, and ensure that the agency is meeting or exceeding standards of good clinical outcomes. Job Requirements and Qualifications Education: Bachelor's degree in social work, Psychology, Counseling, or a related field or Registered Nurse (RN) Licensure: Requires possession of a valid driver's license and an acceptable driving record. Must be licensed in Michigan as a clinical social worker (LCSW), psychologist, professional counselor (LPC), or marriage and family therapist (LMFT). Training Requirements (licenses, programs, or certificates): Certification in crisis intervention or trauma-informed care Experience Requirements: Previous experience in crisis intervention or emergency mental health Proficiency in using electronic health records (EHR) systems Bilingual or multilingual abilities Strong interpersonal and communication skills Knowledge of crisis intervention techniques and mental health assessment tools Basic understanding of community resources and referral processes Job Specific Competencies/Skills: Ability to work independently and as part of a team Excellent organizational and time-management skills Strong analytical and problem-solving skills Ability to remain calm and focused under pressure Empathy and strong ethical standards Good documentation and record-keeping skills Knowledge Requirements: HIPPA Microsoft 365 Recipient Right's Mental Health Code Medicaid Manual Regulatory compliance Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, on-call schedules, etc.): Day shift with on-call. Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in a crisis center environment. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

Under the direct supervision of the Unit Charge Nurse, the Behavioral Technician helps maintain a safe, supportive, and therapeutic environment for individuals in mental health crisis. This role requires emotional sensitivity, adaptability, and proactive behavioral observation. Working closely with a multidisciplinary team, the technician monitors individuals, assists with daily activities, and responds compassionately to behavioral changes. The ideal candidate is empathetic, person-centered, and thrives in dynamic settings. This position will work 3.12-hour shifts with rotating weekends. Essential Functions Assist Nursing staff with duties as directed, for example: patient supervision, vitals, room searches, patient searches, etc. Recognizes, responds to, and assists in crisis situations and provides interventions as necessary. Delivers indirect and selected direct patient care as directed by facility leadership. Conducts intake processes, searches of belongings and patients and completes BAC's and drug screen observations as directed by facility leadership. Monitors patient activity and documents any significant patient issues. Records rounds and ensures patient safety as specified in EHR. Conducts regular facility and grounds checks, advising facility leadership of any irregularities or safety concerns. Notifies and reports any health and safety issues, significant patient concerns and any out of the ordinary occurrences to facility leadership immediately. Completes all documentation requirements prior to the end of the shift. Performs basic housekeeping duties. Facilitates and leads daily groups as directed by facility leadership if applicable. Attends all staff meetings and in-service trainings. Completes all online training, policy verification, and ensures that their employee HR file is kept up to date. Job Requirements and Qualifications Education: High school diploma or GED; Associate degree or higher preferred Licensure: Valid driver's license required Training Requirements (licenses, programs, or certificates): BLS Recipient Right's De-escalation training Completion of agency-specific onboarding and crisis intervention training Ongoing professional development in trauma-informed care and recovery coaching Experience Requirements: Minimum of 1 year of experience working with a crisis, hospital or school environment. Preferred Experience: Experience in working with Electronic Health Record systems Experience in customer service Experience in crisis de-escalation Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities Experience working with children with serious emotional disturbance Background in recovery-oriented or trauma-informed care environments Job Specific Competencies/Skills: Interpersonal Skills Strong Organizational Skills De-escalation and conflict resolution Clinical knowledge of mental health and suicide prevention Strong time management Ability to remain calm and supportive in high-stress situations Flexibility to adapt to evolving needs and schedules High emotional intelligence and empathy Strong critical thinking and decision-making abilities Knowledge Requirements: HIPPA Microsoft 365 Recipient Right's Mental Health Code Medicaid Manual Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, on-call schedules, etc.): Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in a crisis center environment. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

Job Description The Crisis Hotline Professional works directly under the supervision of the Manager-Crisis Hotline and Front Desk. The Resource and Crisis Hotline Professional provides immediate, compassionate support to individuals experiencing emotional distress, mental health crises, or seeking behavioral health resources. This role involves responding to calls, texts, and chats with professionalism and empathy, conducting risk assessments, and coordinating appropriate interventions. The professional ensures accurate documentation, follows agency protocols, and collaborates with team members to deliver trauma-informed, person-centered care. This position plays a vital role in promoting safety, stability, and access to services for individuals in need. This is a 24/7 facility with shifts available across all hours. Compensation is based on experience. Essential Functions Respond to crisis calls, texts, and chats with empathy, professionalism, and urgency. Conduct suicide and safety risk assessments using approved tools and protocols. Provide immediate emotional support, crisis de-escalation, and short-term counseling. Offer referrals to local mental health, substance use, and social service resources. Develop and implement crisis-related safety plans in collaboration with the individual. Engage emergency services (e.g., 911, mobile crisis teams) when necessary for safety. Document all interactions accurately in the electronic health record (EHR) or call system. Maintain caller confidentiality and adhere to HIPAA and agency privacy policies. Participate in regular supervision, team meetings, and ongoing training. Monitor for high-risk situations such as suicidal ideation, abuse, or frequent callers. Provide follow-up support and ensure warm hand-offs to appropriate services. Support and mentor volunteers or new staff as needed. Maintain up-to-date knowledge of crisis intervention techniques and community resources. Communicate effectively with team members to ensure continuity of care. Uphold ethical standards and demonstrate cultural sensitivity in all interactions. Perform other duties as assigned to support crisis response operations. Job Requirements and Qualifications Education: Bachelor's degree in a human service-related field (social work, psychology, counseling, family services, sociology, criminal justice). Training Requirements (licenses, programs, or certificates): BLS Recipient Right's Clinical License Experience Requirements: Minimum two years of experience working in a human or medical service environment (school, hospital, crisis center, call center, community mental health agency). Preferred Experience: Experience in working with electronic health records Experience in customer service Experience with data entry Experience in crisis de-escalation Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities Experience working with children with serious emotional disturbance Job Specific Competencies/Skills: Interpersonal Skills Strong Organizational Skills Strong time management Strong written and oral communication De-escalation and conflict resolution Experience in working with electronic health records Experience in customer service Experience with data entry Experience in crisis de-escalation Clinical knowledge of mental health and suicide prevention Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities Experience working with children with serious emotional disturbance Knowledge Requirements: HIPPA Microsoft 365 Recipient Right's Mental Health Code Medicaid Manual Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, on-call schedules, etc.): Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in a crisis center environment. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

We're hiring for two part-time supervisor positions at our Resource and Crisis Center in Pontiac, MI. Each position works one 12-hour shift per week, in person. Day Shift Supervisor: 7:00 AM - 7:30 PM Night Shift Supervisor: 7:00 PM - 7:30 AM These roles supervise front desk operations and support Crisis Service Specialists, ensuring a welcoming and clinically focused environment for individuals seeking help. The RCC operates 24/7, but these positions are strictly part-time (one day per week). Essential Functions Train front desk staff in trauma-informed practices, crisis response protocols, and HIPAA compliance; provide ongoing coaching and support Conduct regular one-on-one supervision and team meetings (at least monthly) to promote staff development, address concerns, and reinforce best practices Develop, implement, and update procedures that support efficient and clinically sound front desk operations Monitor and analyze cycle time from arrival to transfer to crisis service providers, identifying and resolving delays or service gaps Create and maintain staff schedules to ensure consistent coverage across all shifts, including weekends and holidays; proactively identify and coordinate coverage for staffing gaps due to call-offs, vacancies, or increased service demand Mitigate barriers to timely service transfers by collaborating with internal teams and external partners Build and maintain professional relationships with crisis provider leadership to support seamless coordination and service delivery Demonstrate and model effective crisis intervention and de-escalation techniques; provide real-time support to staff during high-acuity situations Oversee inventory management, including ordering and restocking supplies and resources designated for people served Ensure the front desk and lobby areas remain clean, organized, and welcoming Communicate security concerns-including contraband, threats, or behavioral risks-to all relevant RCC entities in a timely and coordinated manner Take a proactive role in guiding and managing all safety efforts- overhead pages, facilitating evacuation of the lobby, etc. Participate in agency meetings, supervision, and required training to stay current with policies, procedures, and best practices Perform other duties as assigned to support the mission and operations of the Resource and Crisis Center Job Requirements and Qualifications Education: Bachelor's degree in a human service-related field (social work, psychology, counseling, family services, sociology, criminal justice) OR 3+ years of related Crisis leadership experience. Training Requirements (licenses, programs, or certificates): BLS Recipient Right's Clinical License Experience Requirements: Minimum three years of experience working in a human or medical service environment (school, hospital, crisis center, call center, community mental health agency). Minimum of 1 year of leadership experience working within a managed care, behavioral health or hospital setting Preferred Experience: Experience in working with electronic health records Experience in customer service Experience with data entry Experience in crisis de-escalation Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities Experience working with children with serious emotional disturbance Job Specific Competencies/Skills: Interpersonal Skills Strong Organizational Skills Data Analysis Strategic Planning Strong written and oral communication De-escalation and conflict resolution Strong leadership and problem-solving skills Clinical knowledge of mental health and suicide prevention Strong time management Knowledge Requirements: HIPPA Microsoft 365 Recipient Right's Mental Health Code Medicaid Manual Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, etc.): Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in a crisis center environment. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

The Crisis Residential Unit (CRU) Director provides overall leadership, operational oversight, and clinical guidance for the 16 bed Crisis Residential Unit located at the Resource and Crisis Center. This role ensures that the program delivers safe, high‑quality, person‑centered crisis stabilization services in alignment with organizational standards, state licensing requirements, and evidence‑based practices. The Director oversees daily operations, supervises multidisciplinary staff, manages program performance, and ensures that service delivery supports recovery, promotes safety, and meets the needs of individuals experiencing a behavioral health crisis. The CRU Director serves as a key liaison with internal leadership, community partners, and regulatory entities to maintain program excellence and respond effectively to emerging needs. This position will have on-call responsibilities. Essential Functions Oversee daily, 24-hour operations of the 16 bed Crisis Residential Unit and ensure compliance with licensing, safety, and agency standards. Coordinate 24-hour operations, including ensuring adequate staff coverage Provide clinical oversight to support effective crisis stabilization, treatment planning, and safe transitions. Participate in the hiring of new staff members to fill vacancies. Supervise, train, and support multidisciplinary staff, ensuring their duties are being performed per their job description. Develop and lead training to address barriers and gaps in knowledge, and to ensure staff stay up to date with new information and policy updates. Provide annual staff evaluations and ensure staff compliance with all organizational training/certifications. Ensure the daily active treatment occurs per the posted schedule, and barriers to completion are addressed with staff. Assist in evaluating client's general medical and mental health status, providing emergency assessment as needed. Monitor program performance, documentation quality, and improvement needs, auditing and reporting on findings as required by leadership. Coordinate with internal departments, community partners, and referral sources to promote crisis residential offerings, and engage in mutual partnerships for client outpatient supports post discharge. Address operational issues, high‑risk situations, and after-hours needs as required. Maintain cleanliness of the facility, and oversee the inventory of supplies Ensure staff document appropriately within the EHR and audit their work accordingly to ensure accuracy. Provide direct services to clients as required to maintain regulatory requirements. Perform additional duties as assigned by leadership Job Requirements and Qualifications Education: Master's degree in Social Work, Counseling, or Psychology, with full licensure required. Training Requirements (licenses, programs, or certificates): BLS Recipient Right's De-escalation training Completion of agency-specific onboarding and crisis intervention training Ongoing professional development in trauma-informed care and recovery coaching Experience Requirements: Minimum of five years of leadership experience. Minimum of five years of experience working in a crisis environment. Preferred Experience: Experience in working with Electronic Health Record systems Experience in customer service Experience in crisis de-escalation Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities Experience working with children with serious emotional disturbance Background in recovery-oriented or trauma-informed care environments Job Specific Competencies/Skills: Interpersonal Skills Strong Organizational Skills De-escalation and conflict resolution Clinical knowledge of mental health and suicide prevention Strong time management Ability to promote a teamwork mentality with staff to increase staff retention and morale Ability to remain calm and supportive in high-stress situations Flexibility to adapt to evolving needs and schedules High emotional intelligence and empathy Strong critical thinking and decision-making abilities Knowledge Requirements: HIPPA Microsoft 365 Recipient Right's Mental Health Code Medicaid Manual Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, on-call schedules, etc.): Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in a crisis center environment. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

Under the general direction of the Chief Medical Officer and the Medical Director of Crisis Continuum Services, the Crisis Continuum Services Physician Assistant provides assessment and treatment to individuals experiencing a behavioral health crisis and is an integral member of a multi-disciplinary clinical team providing support to persons served by OCHN's crisis system, including Crisis Assessment & Triage, Crisis Stabilization Unit (CSU), Crisis Residential Unit (CRU), Sober Support Unit, Mobile Crisis, Crisis Line/Hotline, and Behavioral Health Urgent Care. The Crisis Continuum Services Physician Assistant will play a critical role in overseeing crisis-related determinations, facilitating the operation of an integrated, evidence-based crisis continuum that meets clinical standards and employs best practices while ensuring resources are responsibly allocated. Essential Functions: Direct Clinical Care Performs all duties and responsibilities of a physician assistant; provides high-quality, cost-effective care consistent with licensing, accreditation, and payer standards. Conducts psychiatric assessments, medication management, diagnostic study (e.g., labs, imaging, ECG) interpretation, suicide and violence risk assessments, and substance intoxication/overdose/withdrawal assessments (including the use of structured assessment tools and symptom screening questionnaires); within crisis workflows determines level of care (e.g., ED transfer, inpatient, CSU, CRU, partial hospital, outpatient). Provides clinical disposition recommendations. Ensures timely documentation in the EHR and adherence to HIPAA and 42 CFR Part 2. Leadership & Collaboration Integral member of a psychiatrist-led multi-disciplinary team consisting of psychiatrists, Advanced Practice Providers (APPs), nurses, bachelor's-level clinicians, counselors, social workers, and psychologists to deliver rapid, reliable, evidence-based care and disposition determinations. Leads daily/shift huddles and interdisciplinary rounds (nursing, crisis clinicians, peers, behavioral health technicians (BHTs)/milieu staff, discharge planners) to resolve barriers, update risk, and finalize dispositions. Interfaces with relevant internal teams, hospitals/EDs, law enforcement, EMS, and community providers to ensure warm handoffs and least-restrictive, recovery-oriented care transitions. Promotes a culture of person-centered, trauma-informed, and recovery-oriented practice across teams. Quality, Compliance, and Performance Adheres to quality measures and key performance indicators (KPIs) (e.g., time to triage, time to disposition, 23-hour utilization, return-in-crisis rates, warm handoff completion). Complies with all relevant OCHN policies/procedures, MDHHS/Medicaid requirements, accreditation standards, and the Michigan Mental Health Code; participates in Root Cause Analyses and special reviews as directed by the Chief Medical Officer or Medical Director of Crisis Continuum Services. Serves on OCHN committees as directed by OCHN Chief Medical Officer. Job Requirements and Qualifications: Education: Master's Degree in Physician Assistant Studies from a nationally accredited university. Training Requirements (licenses, programs, or certificates): Active Physician Assistant license in State of Michigan Department of Licensing and Regulatory Affairs (LARA) in good standing. Active State of Michigan Department of Licensing and Regulatory Affairs (LARA) Board of Pharmacy Controlled Substance license in good standing. United States Department of Justice, Drug Enforcement Administration (DEA) Controlled Substance Registration Certificate Basic Life Support (BLS) certification. No history of criminal misdemeanor or felony. Attest to no complaints or penalties from respective board of licensing. Experience Requirements: At least two (2) years of clinical experience as a physician assistant working in a behavioral health setting. Preferred Requirements: Prior experience working in crisis/emergency settings is preferred. Job Specific Competencies/Skills: Working knowledge of the Michigan Mental Health Code; MDHHS policy; Medicaid/PIHP requirements; SAMHSA Crisis Guidelines; suicide and violence risk assessment; psychopharmacology; co-occurring SUD care; EHR documentation; HIPAA/42 CFR Part 2. Leadership, communication, teaching, and data-driven QI skills; ability to work effectively, confidently, and respectfully with diverse populations and partners. A high sense of personal and professional ethics and integrity. Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information: (Travel required, physical requirements, on-call schedules, etc.): Position may include evening/weekend/holiday coverage; on-site presence at the RCC with hybrid work for administrative tasks when appropriate. Full-time employment with benefits preferred; qualified part-time/contract arrangements will be considered to meet service needs. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. The information provided above highlights the key aspects of the role OCHN is looking to fill. It is not meant to be an exhaustive list of responsibilities and duties, as these may change based on business needs. The chosen candidate will receive a competitive salary based on experience, along with a comprehensive benefits package that includes a range of medical insurance options, dental and vision coverage, and more. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

Responsible for supervision of clinical analysts, healthcare coordinator, Administrative and Special Projects Coordinator for family support subsidy and COFR, and social-emotional consultant activities and personnel. Essential Functions Performs administrative and supervisory duties related to all functions of the clinical analyst, healthcare coordinator, Administrative and Special Projects Coordinator for family support subsidy and COFR and social emotional consultant activities. Monitors and evaluates audit results, reports, grant reports, and clinical reviews conducted by the clinical practice team. Provides direction to individual employees on Clinical Practice Team through leadership, facilitation, teaching, coordination, problem solving, conflict resolution, and coaching. Leads and participates in the review of Service Models for all networks, monitoring specifically the use of Evidence Based Practices and clinical incentives. Leads and supports review of hospital admission disputes and high cost/level Specialized Residential Services admission. Leads and directs the development of new clinical protocols, procedures, and practice guidelines and the implementation in the OCHN network (write/develop clinical protocols, procedures, and practice guidelines as directed for high-risk situation). Participates in and leads clinical sections of NCQA and HSAG. Participates in Management level meetings, annual goals, and updates. Participates in Integrated Healthcare activities including grant writing and reporting on grant activities. Leads Clinical team in the updating of UM Manual clinical protocols, procedures, practice guidelines and audit tools and analysis of audit results and reporting to network. Manages and provides direction to the Zero Suicide efforts for the Clinical Team, agency, and statewide efforts. Master's-level clinical experience to guide fully licensed Master's-level staff in a variety of activities. Ability to understand and recognize each staff member's needs and adapt supervision accordingly. Strong leadership to guide and direct clinical team and network related to clinical services High level ability to understand rapidly developing situations and develop plans to address challenging clinical issues. Aggregates and analyzes large amounts of data, create visual representations of data. Advocates, recommend, and Implement clinically appropriate services with the individuals in our network. Job Requirements and Qualifications Education : The individual must possess a minimum of a Master's degree in a mental health field. Training Requirements (licenses, programs, or certificates): LLP, LP, LMSW, LPC, LMFT Experience Requirements: Minimum of 5 years relevant experience in providing services to Individual's with Intellectual / Developmental Disabilities or Adults with Mental Illness, persons with substance use / co-occurring disorders, and/or experience with Children with Serious Emotional Disturbance may be considered; 7 years of relevant experience preferred. Previous supervisory experience in areas such as community mental health and substance use disorder service delivery and program facilitation preferred. Knowledge Requirements: Knowledge of public mental health service delivery systems in Oakland County. Knowledge of OCHN substance use, mental health, children, and intellectual/developmental disability provider network, and how to access additional community services. Knowledge and understanding of OCHN utilization management protocols and processes. Knowledge of DSM-5 criteria. Knowledge of Michigan Mental Health Code. Understanding of Medicaid rules, regulations and Michigan Medicaid Provider Manual. Knowledge of OCHN Screening and Assessment Tools Knowledge of all clinical services provided by OCHN and its provider network. Job Specific Competencies/Skills: Strong interpersonal and communication skills. Be able to articulate a complex service system while establishing positive rapport with individuals in need. Create a welcoming environment that demonstrates empathy and non-judgment. Demonstrated high level of proficiency with Word, Excel, database, and other relevant software programs. Demonstrated high level of interpersonal skills both in direct personal interactions and on the telephone. Demonstrated high level of oral and written communication skills. Demonstrated ability to handle a high volume of relatively complex assignments accurately and timely. Demonstrated organizational skills needed to establish office procedures and maintain files and records. Understanding of recipient rights policies. Understanding of trauma informed principles. Ability to use basic intervention skills. Supervisory Competencies/Skills: Ability to work collaboratively and create a team environment that resolves problems and implements solutions in an environment that fosters continuous improvement. Ability to recruit, select, supervise, plan, direct, and evaluate the work of professional, administrative, and clerical employees. Ability to provide developmental opportunities for future succession planning and skill enhancement. Ability to communicate effectively, both orally and in writing. Ability to conduct effective meetings. Highly effective interpersonal, active listening, negotiation, and conflict resolution skills. Ability to respond appropriately to crisis situations. Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, etc.): Must have available means of transportation to and from OCHN and for required off-site meetings or site visits. Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in an office environment. Hybrid (onsite/remote) work schedule available. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

Under the general supervision of Chief Executive Officer, the Nurse Practitioner will function as a prescribing provider for an integrated walk-in clinic and help develop and deliver other clinical services as directed. This position will perform direct care functions (90%) and administrative functions (10%). The Nurse Practitioner will assess and treat mental health and substance use disorders and will provide consultation, guidance, and treatment planning for persons seeking behavioral health services at the integrated walk-in clinic. Essential Functions: Performs all duties and responsibilities required of a Nurse Practitioner and provides quality, cost-effective care for the designated patient population in accordance with accepted healthcare standards and protocols, licensing regulations, and accreditation standards. Performs initial assessments, medication reviews, consultations, and coordinates care with treatment teams. Diagnoses mental health and substance use disorders and provides appropriate, evidence-based treatment with psychotropic medications. Develops and oversees treatment plans by determining the nature and extent of cognitive, emotional, developmental, social, and behavioral disorders and establishes treatment goals and methodologies. Orders relevant diagnostic and laboratory tests and interprets results as clinically indicated. Maintains interdisciplinary treatment by reviewing treatment plans and progress, and consulting and collaborating with primary care physicians, psychiatrists and other qualified mental health professionals, nurses, and other healthcare providers. Assures quality and safe service for patients and staff by adhering to all applicable policies, procedures, standards, rules, accreditation requirements, and legal regulations. Maintains knowledge and compliance with established policies and procedures, corporate compliance programs, code of ethics, applicable federal, state, and local laws and regulations, HIPAA and 42 CFR part 2 standards, and other regulatory programs. Maintains timely electronic medical records in compliance with clinical, legal, and quality requirements. Participates in continuing educational opportunities, reading relevant academic publications, attending conferences, and participating in professional organizations. Provides crisis intervention when needed, including facilitating patient referrals to crisis center or emergency department, if necessary. Monitors clinic productivity to ensure that the clinic's targets are met. Provides consultation by participating in case reviews, recommending appropriate treatment approaches, committees, and contributing to the establishment of psychiatric programs, policies, and procedures. Participates in and promotes quality improvement initiatives. Ensures that OCHN standards of service are maintained. Cultivates, maintains, and enhances team, department, and interdepartmental relationships to promote collaboration, teamwork, and a positive working environment. Monitors interdisciplinary teams by reviewing treatment plans and progress. Assists in decision making pertaining to the care of patients that is consistent with current medical practice and clinic policies and procedures. Participates in the development of care pathways and algorithms that improve client's care. Serves as a liaison between the clinic staff and OCHN's organizational leadership. Assists in analyses of data and trends at the clinic and helps prepare and present reports to OCHN's organizational leadership as requested. Promotes quality care for OCHN members. Participates in Root Cause Analysis and special Quality Assurance reviews. Collaborates with an interdisciplinary team to continuously improve productivity, efficiency, recovery outcomes, and medical care. Identifies and reports in a timely manner any health and safety risks, accidents, incidents, injuries, and property damage at the workplace. Serves on committees as designated by the Chief Medical Officer. Performs all other related duties as assigned by OCHN's Chief Medical Officer. Job Requirements and Qualifications: Education: Masters in Nursing from a nationally accredited university. Active Nurse Practitioner (NP) license in Michigan. Training Requirements (licenses, programs, or certificates): State of Michigan license to practice as a nurse practitioner. State of Michigan Controlled Substance License. A Controlled Substance Registration Certificate (for schedules 2, 2N, 3, 3N, 4, and 5) from the Drug Enforcement Administration (DEA) of the United States Department of Justice. A valid Driver's License with a safe and acceptable driving record. Experience Requirements: Five (5) years of professional clinical experience in a behavioral healthcare or mental health setting. Preferred Requirements: Completion of a Psychiatric-Mental Health Nurse Practitioner Program and PMHMP-BC Certification is preferred. Additionally, a Doctorate in Nursing Practice (DNP) is also preferred. Job Specific Competencies/Skills: Knowledge of OCHN policies, procedures, and practices. Knowledge of the OCHN provider network and community resources. Knowledge of the Michigan Mental Health Code. Knowledge of MDHHS policies, rules, regulations, and procedures. Knowledge of Federal policies, rules, regulations, and procedures as it relates to OCHN. Knowledge of the clinical care process (screening, assessment, treatment planning, case management, and continuing care). Knowledge of and ability to use screening and assessment tools for behavioral health services. Knowledge of medical and behavioral health practices and terminology. Knowledge of compliance standards. Knowledge of Medical Necessity Criteria for Behavioral Health Services. Knowledge of documents / regulations that govern the provision of mental health services, e.g., Medicaid Manual Mental Health and Substance Abuse Chapter III, State Plan for Medicaid, Michigan Department of Health and Human Services Quality Plan, BBA requirements and the Mental Health Code. Knowledge of the practices and principles of psychological, emotional, and sociological assessment and diagnosis. Knowledge of diagnostics, psychopharmacology, and supportive treatment approaches as applied to a severely mentally ill (SMI) adult population. Knowledge of diagnostics, psychopharmacology, and supportive treatment approaches as applied to the severe emotional disturbance (SED) child population. Knowledge of diagnostics, psychopharmacology, and supportive treatment approaches as applied to the Intellectual and or Developmentally Disabled (I/DD) population. Knowledge of the identification and treatment of co-occurring mental health and substance use disorders (SUD). Knowledge of psychotropic medications. Knowledge of Community Mental Health Services Programs (CMHSP) and Prepaid Inpatient Health Plans (PIHP) Knowledge of community mental health services and resources. Knowledge of the DSM. Leadership skills. Assessment and evaluation skills. Organizational skills. Planning skills. Analytical skills. Report writing skills. Decision Making skills. Critical Thinking skills. Interpersonal skills. Communication skills. Teaching skills. Written communication skills. Computer skills (Microsoft Word, Excel, Access, Power Point, Outlook, Teams). Teamwork Skills. Ability to communicate orally. Ability to communicate in writing. Ability to work effectively with others. Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population. Judgement/Reasoning ability. Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information: (Travel required, physical requirements, on-call schedules, etc.): Must be available for virtual meetings and events which may occur outside of standard office hours. Work performed primarily in a remote clinical environment. Hybrid (onsite/remote) work schedule available. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

The I/DD Mobile Crisis Clinician will work directly under the supervision of the Mobile Crisis Supervisor. The position will provide immediate, trauma-informed interventions to individuals experiencing psychiatric, emotional, or behavioral crises, with a specialized focus on supporting those with intellectual and developmental disabilities (I/DD). This position will work 3, 12-hour shifts per week. Essential Functions Provide specialized crisis intervention and disability-informed care for individuals with intellectual and developmental disabilities (I/DD), ensuring assessments, stabilization plans, and referrals are tailored to their unique needs Conduct timely, comprehensive mobile assessments to evaluate psychiatric, emotional, and environmental risk factors, including risk of self-harm or harm to others Provide immediate, trauma-informed, and solution-focused interventions to adults, children, and families experiencing crisis Create crisis stabilization and safety plans that are person-centered, collaborative, and aligned with diagnosis and clinical needs Assist individuals who are homeless or in unsafe environments by arranging or providing transportation to safe locations when necessary Facilitate warm hand-offs and coordinate follow-up care with inpatient psychiatric, residential, detoxification, and community-based services Collaborate with hospitals, mental health agencies, emergency departments, law enforcement, shelters, and other providers to ensure continuity of care Participate in multi-disciplinary team meetings and maintain consistent communication with partnering agencies to support integrated care Accurately document all clinical assessments, safety planning, interventions, referrals, and outcomes according to program standards and MDHHS requirements Maintain compliance with Medicaid guidelines, confidentiality standards, and all relevant local, state, and federal regulations Promote recovery-oriented and strengths-based care in alignment with MDHHS's mission for community-based mental health services Resolve conflict and support engagement using motivational interviewing and other communication tools and techniques Follow organizational guidance regarding safety in the community Refer individuals to appropriate service providers for clinical psychosocial evaluations via in-office, telehealth, or community-based visits Engage and educate families about developing natural supports to increase individual and community success Perform related duties as assigned Job Requirements and Qualifications Education A Master's Degree in Social Work, Psychology or Counseling. Training Requirements (licenses, programs, or certificates): Must be licensed as an LLMSW, LMSW, LP, LLP, LLPC or LPC by the State of Michigan and maintain licensure. Board Certified Behavior Analyst credentialing Experience Requirements: Two years of professional crisis experience (hospital, crisis center, child welfare etc.) Two years of experience working with individuals with Intellectual and Developmental Disabilities (IDD) or Autism Spectrum Disorder (ASD). Experience working with individuals with intellectual or developmental disabilities Job Specific Competencies/Skills: Ability to work independently and as part of a team Excellent organizational and time-management skills Strong analytical and problem-solving skills Ability to remain calm and focused under pressure Empathy and strong ethical standards Good documentation and record-keeping skills Knowledge Requirements: HIPPA Microsoft 365 Recipient Right's Mental Health Code Medicaid Manual Regulatory compliance Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, on-call schedules, etc.): Must have available means of transportation to and from OCHN and for required offsite meetings or site visits. Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in an office and/or community environment. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

Job Description This is a second-shift role working 11:00 AM - 11:30 PM, three 12-hour shifts per week, including every other weekend. The Triage RN works under the direct supervision of the Nursing Supervisor and provides high-quality, trauma-informed, person-centered nursing care in a fast-paced crisis setting. This position plays a critical role in supporting assessment, safety, and recovery. This is an in-person role at our 24/7 Resource and Crisis Center in Pontiac, MI. Essential Functions Conduct initial nursing assessments and behavioral health triages for walk-in individuals to evaluate presenting concerns, acuity, and immediate safety needs. Prioritize and triage individuals based on clinical urgency, risk factors, and level of care required. Collaborate with the Crisis Assessment Team to determine appropriate interventions, referrals, or dispositions. Participate in shift change reports and communicate pertinent updates to team members and leadership. Maintain accurate, timely, and compliant nursing documentation in accordance with agency policies and regulatory requirements. Support de-escalation and crisis intervention efforts to ensure the safety and stabilization of individual and staff. Monitor individuals in the walk-in center for changes in medical or psychiatric status, responding promptly to emergent needs. Ensure adherence to clinical protocols, infection control procedures, and best practice standards. Assist in coordinating care transitions, including admissions to higher levels of care or community-based follow-up. Provide education, reassurance, and support to clients and families during crisis stabilization. Contribute to a trauma-informed, recovery-oriented, and person-centered care environment. Participate in quality improvement, incident review, and ongoing professional development activities. Uphold confidentiality, ethical standards, and professional boundaries in all individual interactions. Perform other related duties as assigned to support effective crisis response and team operations. Job Requirements and Qualifications Education: Bachelor's degree in nursing (BSN) required. Associates Degreee of Nursing will be considered with 5 years' experience. Training Requirements (licenses, programs, or certificates): BLS Recipient Right's Unrestricted Nursing license Experience Requirements: Minimum of two years of nursing experience working in a human service, crisis or medical environment. Preferred Experience: Experience in working with electronic health records Experience in customer service Experience in crisis de-escalation Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities Experience working with children with serious emotional disturbance Job Specific Competencies/Skills: Interpersonal Skills Strong Organizational Skills Data Analysis Strategic Planning Strong written and oral communication De-escalation and conflict resolution Strong leadership and problem-solving skills Clinical knowledge of mental health and suicide prevention Strong time management Knowledge Requirements: HIPPA Microsoft 365 Recipient Right's Mental Health Code Medicaid Manual Regulatory compliance Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, on-call schedules, etc.): Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in a crisis center environment. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

Under the direct supervision unit supervisor, the Art Therapist provides trauma-informed, clinically grounded art therapy services to individuals experiencing acute psychiatric or emotional crises in a residential treatment setting. As part of an interdisciplinary clinical team, the Art Therapist uses creative processes to support emotional regulation, self-expression, stabilization, and recovery. The role emphasizes safety, short-term crisis intervention, and therapeutic engagement for residents with complex mental health needs. Essential Functions Facilitate individual and group art therapy sessions using diverse media to support emotional expression, regulation, and recovery. Establish treatment goals and select appropriate art therapy modalities to meet individual needs. Assess patient engagement and progress, documenting observations and outcomes in accordance with clinical policies. Collaborate with the treatment team to develop and update treatment plans, sharing insights from therapy sessions. Use creative interventions to safely explore and manage emotional responses, foster self-awareness and healing. Apply clinical skills through patient interviews, behavioral observation, and therapeutic engagement. Maintain a safe, inclusive, and trauma-informed environment for creative expression. Adapt schedules and approaches to meet the needs of the unit and hospital programs. Other duties as assigned. Job Requirements and Qualifications Education: Master's degree in art therapy or art therapy counseling from an accredited institution Training Requirements (licenses, programs, or certificates): Eligibility for, or current credentialing as, a Registered Art Therapist (ATR); Board Certification (ATR-BC ) preferred. Experience Requirements: Prior experience in behavioral health setting. Job Specific Competencies/Skills: Ability to work independently and as part of a team Excellent organizational and time-management skills Strong analytical and problem-solving skills Ability to remain calm and focused under pressure Empathy and strong ethical standards Knowledge Requirements: HIPPA Microsoft 365 Recipient Right's Mental Health Code Medicaid Manual Regulatory compliance Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, on-call schedules, etc.): Must have available means of transportation to and from OCHN and for required offsite meetings or site visits. Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in an office environment. The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.