Oakland County Community Mental Health jobs in Troy, MI

The Crisis Service Specialist - Front Desk works under the direct supervision of the Crisis Service Supervisor and serves as the initial point of contact for individuals arriving at the Resource and Crisis Center (RCC). This position is responsible for greeting individuals with empathy and professionalism, ensuring timely and seamless warm transfers to appropriate crisis services, and providing crisis intervention support when needed. The specialist plays a key role in maintaining a safe, welcoming, and trauma-informed environment while coordinating communication between internal teams and community partners. T his role works one 12 hour shift per week and will be considered part-time. We are hiring for both day shift and night shift. Day shift hours: 7:00 AM - 7:30 PMNight shift hours: 7:00 PM - 7:30 AM This on-site role is based at our Resource and Crisis Center in Pontiac, MI. The position requires 12-hour shifts in a facility that operates as a 24/7 Crisis Center . Essential Functions Greet all individuals arriving at the Resource and Crisis Center (RCC) with warmth, empathy, and professionalism, using a trauma-informed and HIPAA-compliant approach Collect and accurately document demographic and service-related information including name, date of birth, age, sex, time of arrival, requested service, mode of arrival, and transition time to service Facilitate timely and effective communication between crisis departments to ensure individuals are connected to appropriate services without delay Utilize evidence-based crisis intervention techniques to de-escalate individuals experiencing emotional or behavioral distress Answer incoming phone calls and route them to the appropriate internal or external entity Maintain a clean, organized, and welcoming lobby environment Collaborate with community partners, including law enforcement and medical personnel, to support individuals in crisis Communicate any known or suspected security concerns-including contraband, threats, or behavioral risks-to all relevant crisis departments Take a proactive role in guiding and managing all safety efforts- overhead pages, facilitating evacuation of the lobby, etc. Assist individuals in accessing community resources such as shelters, transportation, and other basic needs Monitor, restock, and distribute resources and supplies designated for persons served Participate in team meetings, scheduled supervision, and collaborative planning with supervisors and colleagues Complete all required agency training in a timely manner Perform other duties as assigned to support the mission and operations of the RCC Completing basic vitals Job Requirements and Qualifications Education: Associate degree in human services (psychology, social work or related field) preferred. Training Requirements (licenses, programs, or certificates): BLS Recipient Right's Crisis intervention Trauma-Informed care Experience Requirements: Minimum 1 year of experience working in a behavioral health, hospital or human service setting directly engaging with individuals experiencing behavioral health or substance use concerns Previous experience in a clerical or administrative support role within a crisis setting preferred Preferred Experience: Experience in working with electronic health records Experience in customer service Experience with data entry Experience in crisis de-escalation Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities Experience working with children with serious emotional disturbance Job Specific Competencies/Skills: Interpersonal Skills Strong Organizational Skills Data Analysis Strategic Planning Strong written and oral communication De-escalation and conflict resolution Clinical knowledge of mental health and suicide prevention Strong time management Knowledge Requirements: HIPPA Microsoft 365 Recipient Right's Mental Health Code Medicaid Manual Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, on-call schedules, etc.): Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in a crisis center environment The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics

Job Description The Contracts and Procurement Specialist II provide contract and procurement activities for OCHN as well provide related technical support to the Manager of Contracts and Procurement. Essential Functions Procurement: Locate, analyze, develop, and maintain a consolidated vendor roster to meet current and future commodity needs. Serves as primary lead Contract and Procurement Specialist for RFP (Request for Proposal), RFQ (Request for Quotes) and bid processes including technology purchases which are high-level, technical and require the application of complex procurement standards and procedures. Ability to perform emergency procurement activities as warranted by national, state, or local crisis situations. Provide content expertise in the development of Procurement policies and procedures. Provide content expertise in the drafting and collaboration of Scope of Work for RFPs and RFQs, many of which are high-level, technical and require the application of complex procurement standards and procedures. Drive continuous improvement in all aspects of the procurement process. Implement appropriate sourcing strategies to control OCHN purchased material costs and to assure an adequate source of supply, including conducting market research and analysis. Contracts: Prepares contracts for OCHN and is responsible for making certain contracts have appropriately addressed all risk management, legal and compliance issues. Prepares contracts with providers and other contractors related to grants, monitor grant activities and reporting requirements, coordinates reporting requirements with persons assigned to manage the grants as needed. Negotiate complex, critical, and / or high-risk projects to drive a clear understanding of supplier, performance expectations, mitigate risk, establish key deliverable dates, pricing and other contract terms to ensure sourcing solutions drive value in an appropriate time frame. Serve as liaison between OCHN staff and vendors during contract negotiations, implementation, and management. Monitor all contracts and agreements for assigned commodities. Monitor suppliers, cost, quality, and delivery performance. Develop standard and ad-hoc reporting on these factors as needed. General Duties: Ability to work well and collaborate among all OCHN teams and external stakeholders simultaneously. Advanced critical thinking skills, writing skills, and financial skills. Develop standard and ad-hoc reporting on activities as needed. Maintains records management of all contracts and solicitations - tracking them from initial draft through completion. Engage internal customers for the purpose of meeting OCHN needs and improving effectiveness, efficiency, and customer satisfaction. Create and maintain mutually beneficial partnerships with suppliers to foster feedback and continuous improvement. Under the Supervision of the Manager of Contracts and Procurement, work with the OCHN staff to ensure a consistent, standardized approach to OCHN Procurement. Other duties as assigned by Manager of Contracts and Procurement and Chief Legal Officer. Job Requirements and Qualifications Education: Three years' experience in the field of buying for a public agency of end items such as services, supplies, and equipment. Bachelor's degree in business, purchasing, or related field from an accredited college. Experience Requirements: Experience in contract processing, purchasing, accounting or related field. Experience with Microsoft 365. Experience in purchasing, procurement, business administration, public administration, accounting, or related areas which included contact with public. Experience in leading evaluation committees and recommending awards; negotiating with bidders and contractors. Experience in maintaining a positive, professional attitude and ethical relations with vendors and OCHN staff within a fast-paced environment. Experience with providing direction and assistance to other staff relative to the procurement process as well as serving as mentor to new procurement staff. Experience in contract negotiation and practices. Job Specific Competencies/Skills: Advanced critical thinking skills, writing skills, negotiation skills and financial skills. Demonstrated ability to establish and maintain effective working relationships with vendors, employees, and staff. Demonstrated highly effective organizational skills. Demonstrated effective written and oral communication skills. Demonstrated effective interpersonal skills with particular emphasis in decision making, building consensus, development of collaborative work plans, and implementation activities that produce desired outcomes. Demonstrated ability to handle a high volume of relatively complex assignments accurately and timely. Demonstrated skills in preparing technical specifications, scopes of work, invitations for bids, requests for proposals, and analysis and evaluation of bids and proposals. Demonstrated skills in maintaining professional demeanor during stressful situations and the understanding of the importance of confidentiality. Demonstrated skills to work separately within direct and indirect reporting lines, and work effectively with all levels of the organization. Knowledge Requirements: Knowledge of budget preparation and analysis. Knowledge of contract processes and requirements preferred. Knowledge of purchasing and procurement practices and policies including laws and regulations regarding public procurement preferred. Understanding of facility and information technologies Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, etc.): Must have available means of transportation to and from OCHN and for required offsite meetings or site visits. Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in an office environment. Hybrid (onsite/remote) work schedule available. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

Job Description Under the general direction of the Chief Medical Officer and the Medical Director of Crisis Continuum Services, the Crisis Continuum Services Psychiatrist provides evaluation and treatment to individuals experiencing a behavioral health crisis and leads a multi-disciplinary clinical team providing support to persons served by OCHN's crisis system, including Crisis Assessment & Triage, Crisis Stabilization Unit (CSU), Crisis Residential Unit (CRU), Sober Support Unit, Mobile Crisis, Crisis Line/Hotline, and Behavioral Health Urgent Care. This physician will play a critical role in overseeing crisis-related determinations, facilitating the operation of an integrated, evidence-based crisis continuum that meets clinical standards and employs best practices while ensuring resources are responsibly allocated. Essential Functions Direct Clinical Care Performs all duties and responsibilities of a psychiatrist; provides high-quality, cost-effective care consistent with licensing, accreditation, and payer standards. Conducts and/or supervises psychiatric evaluations, medication management, diagnostic study (e.g., labs, imaging, ECG) interpretation, suicide and violence risk assessments, and substance intoxication/overdose/withdrawal assessments (including the use of structured assessment tools and symptom screening questionnaires); within crisis workflows determines level of care (e.g., ED transfer, inpatient, CSU, CRU, partial hospital, outpatient). Provides clinical disposition decisions and physician certifications as required (e.g., involuntary petitions/clinical certifications under the Michigan Mental Health Code). Ensures timely documentation in the EHR and adherence to HIPAA and 42 CFR Part 2. Leadership and Program Support Supports the Medical Director of Crisis Continuum Services; implements protocols, care pathways, and escalation algorithms consistent with SAMHSA Crisis Guidelines and MDHHS expectations. Leads a multi-disciplinary team consisting of psychiatrists, Advanced Practice Providers (APPs), nurses, bachelor's-level clinicians, counselors, social workers, and psychologists to deliver rapid, reliable, evidence-based care and disposition determinations. Interfaces with relevant internal teams, hospitals/EDs, law enforcement, EMS, and community providers to ensure warm handoffs and least-restrictive, recovery-oriented care transitions. Supervision & Collaboration Leads daily/shift huddles and interdisciplinary rounds (nursing, crisis clinicians, peers, behavioral health technicians (BHTs)/milieu staff, discharge planners) to resolve barriers, update risk, and finalize dispositions. Provides clinical supervision to medical students, residents, and fellows. May serve as collaborating physician of record for APPs; provides regular chart audits, scope-of-practice oversight, and timely case consultation. Promotes a culture of person-centered, trauma-informed, and recovery-oriented practice across teams. Quality, Compliance, and Performance Adheres to quality measures and key performance indicators (KPIs) (e.g., time to triage, time to disposition, 23-hour utilization, return-in-crisis rates, warm handoff completion). Complies with all relevant OCHN policies/procedures, MDHHS/Medicaid requirements, accreditation standards, and the Michigan Mental Health Code; participates in Root Cause Analyses and special reviews as directed by the Chief Medical Officer or Medical Director of Crisis Continuum Services. Serves on OCHN committees as directed by OCHN Chief Medical Officer. Job Requirements and Qualifications Education: MD or DO from an accredited medical school. Training Requirements (licenses, programs, or certificates): Board Certified (or eligible) in Psychiatry; Michigan medical license; Michigan Controlled Substance License; DEA registration; BLS. Preferred additional fellowship training and board certification (e.g., Addiction Psychiatry, Child and Adolescent Psychiatry, Consultation-Liaison Psychiatry, Forensic Psychiatry, or Geriatric Psychiatry). Experience Requirements: Completion of accredited psychiatry residency program. Consideration of part-time employment/contractual engagement may be given to fully licensed PGY-4 psychiatry residents and fellows interested in moonlighting Preferred Requirements: Prior experience working in crisis/emergency settings is preferred. Job Specific Competencies/Skills: Working knowledge of the Michigan Mental Health Code; MDHHS policy; Medicaid/PIHP requirements; SAMHSA Crisis Guidelines; suicide and violence risk assessment; psychopharmacology; co-occurring SUD care; EHR documentation; HIPAA/42 CFR Part 2. Leadership, communication, teaching, and data-driven QI skills; ability to work effectively, confidently, and respectfully with diverse populations and partners. A high sense of personal and professional ethics and integrity. Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, on-call schedules, etc.): Position may include evening/weekend/holiday coverage; on-site presence at the RCC with hybrid work for administrative tasks when appropriate. Full-time employment with benefits preferred; qualified part-time/contract arrangements will be considered to meet service needs. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. The information provided above highlights the key aspects of the role OCHN is looking to fill. It is not meant to be an exhaustive list of responsibilities and duties, as these may change based on business needs. The chosen candidate will receive a competitive salary based on experience, along with a comprehensive benefits package that includes a range of medical insurance options, dental and vision coverage, and more. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

Job Description Under the general direction of the Chief Medical Officer, the Medical Director of Crisis Continuum Services provides clinical and administrative leadership for OCHN's crisis system, including Crisis Assessment & Triage, Crisis Stabilization Unit (CSU), Crisis Residential Unit (CRU), Sober Support Unit, Mobile Crisis, and Crisis Line/Hotline. This physician will lead the redesign and ongoing operation of an integrated, evidence-based crisis continuum, set clinical standards, and serve as final medical authority for crisis-related determinations. Recommended allocation: 50% clinical / 50% administrative (alternative track available: 75% clinical / 25% administrative depending on program volume and leadership coverage). Essential Functions Clinical Care and Oversight Performs all duties and responsibilities of a psychiatrist; provides high-quality, cost-effective care consistent with licensing, accreditation, and payer standards. Conducts and/or supervises psychiatric evaluations, medication management, suicide and violence risk assessments, and substance intoxication/overdose/withdrawal assessments (including the use of structured assessment tools and symptom screening questionnaires); within crisis workflows determines level of care (e.g., ED transfer, inpatient, CSU, CRU, partial hospital, outpatient). Provides final clinical disposition decisions and physician certifications as required (e.g., involuntary petitions/clinical certifications under the Michigan Mental Health Code). Ensures timely documentation in the EHR and adherence to HIPAA and 42 CFR Part 2. Leadership and Program Direction Serves as the lead medical authority across the Crisis Continuum; designs protocols, care pathways, and escalation algorithms consistent with SAMHSA Crisis Guidelines and MDHHS expectations. Leads the build-out of Crisis Assessment & Triage services, integrating psychiatrists and Advanced Practice Providers (APPs) with nurses, bachelor's-level clinicians, counselors, social workers, and psychologists, leading this multi-disciplinary team to deliver rapid, reliable, evidence-based care and disposition determinations. Partners with internal teams, hospitals/EDs, law enforcement, EMS, and community providers to ensure warm handoffs and least-restrictive, recovery-oriented care transitions. Supervision & Collaboration Serves as collaborating physician of record for APPs; provides regular chart audits, scope-of-practice oversight, and timely case consultation. Leads daily/shift huddles and interdisciplinary rounds (nursing, crisis clinicians, peers, behavioral health technicians (BHTs)/milieu staff, discharge planners) to resolve barriers, update risk, and finalize dispositions. Provides clinical supervision to medical students, residents, and fellows. Quality, Compliance, and Performance Designs and monitors quality measures and key performance indicators (KPIs) (e.g., time to triage, time to disposition, 23-hour utilization, return-in-crisis rates, warm handoff completion). Ensures compliance with all relevant OCHN policies/procedures, MDHHS/Medicaid requirements, accreditation standards, and the Michigan Mental Health Code; participates in Root Cause Analyses and special reviews. Oversees utilization review for level-of-care decisions, second opinions, and re-evaluations for individuals awaiting placement. Serves on OCHN Medical Directors' Advisory Group (MDAG) and other committees as directed by OCHN Chief Medical Officer. Education & Workforce Development Develops and delivers training (risk tools, de-escalation, medication algorithms, triage workflows); helps develop curricula for medical student, resident, and fellow rotations (in addition to clinical supervision). Promotes a culture of person-centered, trauma-informed, and recovery-oriented practice across teams. Administrative Responsibilities Co-leads strategic planning, development of staffing models (psychiatrists/APPs), scheduling, and coverage plans for 24/7 operations; contributes to budgeting, grants, and regulatory reporting. Coordinates with OCHN Core Provider Agencies (CPAs), Medicaid Health Plans, and other community providers to support integration and care continuity. Job Requirements and Qualifications Education: MD or DO from an accredited medical school. Training Requirements (licenses, programs, or certificates): Board Certified (or eligible) in Psychiatry; Michigan medical license; Michigan Controlled Substance License; DEA registration; BLS. Preferred additional fellowship training and board certification (e.g., Addiction Psychiatry, Child and Adolescent Psychiatry, Consultation-Liaison Psychiatry, Forensic Psychiatry, or Geriatric Psychiatry). Experience Requirements: Minimum 5 (five) years post-residency clinical experience, including crisis/emergency psychiatry. Preferred Requirements: Prior supervisory/leadership experience is preferred. Job Specific Competencies/Skills: Deep knowledge of the Michigan Mental Health Code; MDHHS policy; Medicaid/PIHP requirements; SAMHSA Crisis Guidelines; suicide and violence risk assessment; psychopharmacology; co-occurring SUD care; EHR documentation; HIPAA/42 CFR Part 2. Leadership, communication, teaching, and data-driven QI skills; ability to work effectively, confidently, and respectfully with diverse populations and partners. A high sense of personal and professional ethics and integrity. Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information Position may include evening/weekend/holiday coverage; on-site presence at the RCC with hybrid work for administrative tasks when appropriate. Full-time employment with benefits preferred; qualified part-time/contract arrangements will be considered to meet service needs. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. Salary will be commensurate with experience. The information provided above highlights the key aspects of the role OCHN is looking to fill. It is not meant to be an exhaustive list of responsibilities and duties, as these may change based on business needs. The chosen candidate will receive a competitive salary based on experience, along with a comprehensive benefits package that includes a range of medical insurance options, dental and vision coverage, and more. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

Job Description As an Emergency Medical Technician (EMT) on the Sober Support Unit (SSU), you work as part of a multidisciplinary team to monitor and assist individuals in acute detox situations. The SSU is a short-term, 24-hour program for adults experiencing the side effects of drug and alcohol misuse. The goal is to provide a safe, supportive environment and a connection to follow-up treatment. Essential Functions: Perform initial and ongoing care assessments for individuals with chronic or non-urgent health issues. Monitor person's served health Obtain and monitor vital signs to ensure stable health and safe withdrawal. Assist in medication: Help individuals in self-administering medication as ordered by a physician. Document all care: Complete detailed, timely, and accurate documentation of all assessments, interventions, and observations. Administer first aid for any non-life-threatening health conditions. Intervene in detox situations: Provide immediate assistance and intervention for individuals experiencing acute symptoms of detoxification. Maintain a supportive environment: Contribute to a non-judgmental, engaging, and empathic atmosphere. Collaborate with the team: Work effectively with other staff, such as peer support specialists, to provide integrated care. Other duties as assigned Job Requirements and Qualifications: Education: High School Diploma or GED Training Requirements (licenses, programs, or certificates): Certified Emergency Medical Technician (EMT) license BLS Certification Experience Requirements: Experience in providing services to Individual's with Substance Use Disorders, adults with Mental Illness, Children with Serious Emotional Disturbance or adults and/or children with Intellectual / Developmental Disabilities preferred. Experience in providing services in the public sector preferred. Job Specific Competencies/Skills: Ability to build positive relationships with contractors and community partners. Knowledge of Health Care Systems desired Knowledge of OCHN Substance Use Disorder and Core Provider Agencies and services Demonstrated effective interpersonal skills. Demonstrated ability to work effectively in a team environment. Demonstrated effective negotiation skills. Demonstrated effective written and oral communication skills. Demonstrated effective computer skills with Word, Excel, database, and other relevant software programs. Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information: Travel required, physical requirements, on-call schedules, etc.: Must have available means of transportation to and from OCHN and for required offsite meetings or site visits. Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in an office environment. The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

Job Description The Crisis Hotline Professional works directly under the supervision of the Manager-Crisis Hotline and Front Desk. The Resource and Crisis Hotline Professional provides immediate, compassionate support to individuals experiencing emotional distress, mental health crises, or seeking behavioral health resources. This role involves responding to calls, texts, and chats with professionalism and empathy, conducting risk assessments, and coordinating appropriate interventions. The professional ensures accurate documentation, follows agency protocols, and collaborates with team members to deliver trauma-informed, person-centered care. This position plays a vital role in promoting safety, stability, and access to services for individuals in need. This is a 24/7 facility with shifts available across all hours. Compensation is based on experience. Essential Functions Respond to crisis calls, texts, and chats with empathy, professionalism, and urgency. Conduct suicide and safety risk assessments using approved tools and protocols. Provide immediate emotional support, crisis de-escalation, and short-term counseling. Offer referrals to local mental health, substance use, and social service resources. Develop and implement crisis-related safety plans in collaboration with the individual. Engage emergency services (e.g., 911, mobile crisis teams) when necessary for safety. Document all interactions accurately in the electronic health record (EHR) or call system. Maintain caller confidentiality and adhere to HIPAA and agency privacy policies. Participate in regular supervision, team meetings, and ongoing training. Monitor for high-risk situations such as suicidal ideation, abuse, or frequent callers. Provide follow-up support and ensure warm hand-offs to appropriate services. Support and mentor volunteers or new staff as needed. Maintain up-to-date knowledge of crisis intervention techniques and community resources. Communicate effectively with team members to ensure continuity of care. Uphold ethical standards and demonstrate cultural sensitivity in all interactions. Perform other duties as assigned to support crisis response operations. Job Requirements and Qualifications Education: Bachelor's degree in a human service-related field (social work, psychology, counseling, family services, sociology, criminal justice). Training Requirements (licenses, programs, or certificates): BLS Recipient Right's Clinical License Experience Requirements: Minimum two years of experience working in a human or medical service environment (school, hospital, crisis center, call center, community mental health agency). Preferred Experience: Experience in working with electronic health records Experience in customer service Experience with data entry Experience in crisis de-escalation Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities Experience working with children with serious emotional disturbance Job Specific Competencies/Skills: Interpersonal Skills Strong Organizational Skills Strong time management Strong written and oral communication De-escalation and conflict resolution Experience in working with electronic health records Experience in customer service Experience with data entry Experience in crisis de-escalation Clinical knowledge of mental health and suicide prevention Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities Experience working with children with serious emotional disturbance Knowledge Requirements: HIPPA Microsoft 365 Recipient Right's Mental Health Code Medicaid Manual Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, on-call schedules, etc.): Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in a crisis center environment. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

The Access Screener assists the public in a warm and welcoming manner with requests for mental health, IDD, and substance abuse services by providing information, referrals, screening, and assessment of eligibility for public behavioral health services in Oakland County for children with emotional disturbances, adults with mental illness, persons with substance use disorders and persons with intellectual/developmental disabilities. When individuals are not eligible for public behavioral health services, Access Screeners coordinate and collaborate with other entities that can support individuals in meeting their immediate needs. Essential Functions Under direction: Welcome all individuals in need with excellent customer service skills, empathy, and support. Ensure adequate, accurate and timely eligibility screenings. Determine eligibility for Medicaid specialty services for those seeking mental health, intellectual and developmental disabilities and substance use services and determine the appropriate level of care by utilizing clinical, level of care tools (LOCUS, CAFAS, ASAM,). Provide a provisional diagnosis to individuals appropriately. Be able to complete all documentation accurately and completely within the appropriate time frames. Be the link to the ADOS clinicians to determine if the Autism benefit is appropriate for individuals, education of benefit and complete tool prior to referral (SCQ or MCHAT). Set intake appointments with provider agencies and other community agencies. Complete Second Opinion determinations for persons found ineligible for services through OCHN. Adhere to established Quality Improvement Indicators. Understand OCHN provider agencies and be able to inform appropriate and available choice of agency and services to those who are deemed eligible for OCHN services. Have a knowledge of multiple community resources and communicate these resources to individuals who are in need and/or do not meet criteria for OCHN services. Understand and review County of Financial Responsibility (COFR) guidelines and refer any possible COFR individuals to Access Supervisor for follow up. Be able to link and coordinate with Crisis Providers in the event that a person is in a crisis during an Access screening. Collaborate and coordinate as needed with internal and external providers. Collect all necessary documentation and data for OCHN. Understand wait list policies and procedures and be able to appropriately place individuals on the waitlist when necessary. Other duties as assigned. Job Requirements and Qualifications Education: Individual must possess a master's degree in a mental health field. Must have a valid clinical license as listed below. ***Bilingual in Spanish desirable*** Training Requirements (licenses, programs, or certificates): LLP, LP, LMSW, LPC, LMFT, LLMSW, LLPC CAADC, CADC, CCS, CPS, CPC-R, CCDP or development plan preferred. Experience Requirements: 1 year minimum of Behavioral Health or Substance Use disorder experience. Preferred Requirements: Knowledge of OCHN provider network, and how to access additional community services. Knowledge and understanding of admission and discharge criteria for each treatment program and be able to determine and designate appropriate levels of care. Knowledge of DSM-IV TR and DSM-V criteria. Knowledge of Michigan Mental Health Code. Knowledge of Children's SED Waiver requirements. Knowledge of LOCUS, CAFAS, and ASAM requirements. Knowledge of substantial functional limitations. Job Specific Competencies/Skills: Strong interpersonal and communication skills. Be able to articulate a complex service system while establishing positive rapport with individuals in need. Create a welcoming environment that demonstrates empathy and non-judgment. Demonstrates a high level of proficiency with Word, Excel, online search engines, and other relevant software programs. Demonstrates a high level of interpersonal skills both in direct personal interactions and on the telephone. Demonstrates high level of oral and written communication skills. Demonstrates ability to handle a high volume of relatively complex assignments accurately and timely. Demonstrates organizational skills needed to establish office procedures and maintain files and records. Understanding of recipient rights policies. Understanding of trauma informed principles. Ability to use basic intervention skills. Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, on-call schedules, etc.): Must have available means of transportation to and from OCHN and for required offsite meetings or site visits. Must be available for meetings and events which may occur outside of standard office hours. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. Work performed in an office environment. Days (32 hours per week Friday, Saturday, Sunday, and Monday) Days = 8 a.m. - 4:30 p.m. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

Job Description The Sober Support Unit Peer Recovery Coach engages individuals seeking SUD services and uses motivational interviewing to motivate an individual to continue through with services. Essential Functions: Provide a warm and welcoming environment for person's served Provide short-term, intensive, recovery-oriented services to adults experiencing a Sud crisis Provide recovery coaching to individuals to help them engage and continue to withdrawal management or residential treatment services Communicate hope and the possibility of recovery through group sessions. Contribute to a warm and welcoming atmosphere for individuals served. Engage actively with team members and other departments. Document interactions and progress accurately in the Electronic Health Record Conduct intakes onto the unit Refer individuals to appropriate access points Other duties as assigned Job Requirements and Qualifications: Education: High School Diploma or GED Training Requirements (licenses, programs, or certificates): CCAR or State Certified Peer Recovery Coach Experience Requirements: Experience in providing services to Individual's with Substance Use Disorders, adults with Mental Illness, Children with Serious Emotional Disturbance or adults and/or children with Intellectual / Developmental Disabilities preferred. Experience in providing services in the public sector preferred. Job Specific Competencies/Skills: Ability to build positive relationships with contractors and community partners. Knowledge of Health Care Systems desired Knowledge of OCHN Substance Use Disorder and Core Provider Agencies and services Demonstrated effective interpersonal skills. Demonstrated ability to work effectively in a team environment. Demonstrated effective negotiation skills. Demonstrated effective written and oral communication skills. Demonstrated effective computer skills with Word, Excel, database, and other relevant software programs. Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information: Travel required, physical requirements, on-call schedules, etc.: Must have available means of transportation to and from OCHN and for required offsite meetings or site visits. Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in an office environment. The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

Job Description The Manager of Substance Use Disorder Services provides operational oversight for Oakland Community Health Network (OCHN's) Substance Use Disorder treatment and recovery provider network. Collaborates with other OCHN departments and external stakeholder teams to assure quality services are delivered and data is analyzed according to federal, state, local, and OCHN requirements. The Manager of SUD Services assists with the development and oversees the implementation of the strategic vision and plan for SUD services for adults and children with SUD. In addition, this position provides leadership, mentoring, and coaching to the SUD Team that advances service development and capacity building; involvement of service recipients quality outcomes; performance improvement; cost analysis; and contract compliance. Essential Functions Leads or delegates the communication, coordination, implementation and management of service initiatives, projects, and contract requirements with the SUD Providers. Serves as the contact person/liaison for the SUD Providers and leads SUD provider meetings when the SUD Director r is unavailable or as assigned. Provides leadership, coaching, and supervision to the SUD Services Team, which is responsible for providing strategic direction, as well as content expertise and guidance, to SUD Provider Network for the development and improvement of service initiatives, projects, grants, and programs. This includes research, service recipients and community input, management report analysis, etc. Provides direction to individual employees on SUD Service Team through leadership, facilitation, teaching, coordination, problem-solving, conflict resolution, and coaching. Assures adequate supervision/evaluation processes for all assigned staff members and delegates responsibilities as appropriate. Assures adequate orientation for new employees. Routinely reviews job assignments and utilization of staff. Actively participates in the professional development of all direct reports through the Performance Management process, ensuring that all performance appraisals are completed on time. Coordinates with OCHN Teams to ensure that SUD Service Team members participate in workgroups and committees, as needed, such as involvement of the Cost and Utilization Analyst in budget preparation, Clinical Analyst involvement in protocol and access and utilization management practices, etc. Participates in development, manages, and monitors implementation and progress toward OCHN SUD strategic and annual plan goals and objectives. Ensures that necessary OCHN information is communicated to and from the SUD Network Providers, including strategic development, project implementation, progress, and barriers. Advances the principles and practices of Recovery, Self-Determination, Trauma-Informed Systems, Person/Family Centered Planning, Peer-delivered services, and Evidence-based or Best Practices, including the evaluation of outcomes and service recipient satisfaction. Assures the implementation of care coordination and practices to address co-morbid conditions, including mental illness and physical health conditions. Coordinates the development and implementation in specialty areas, such as recovery housing, transportation, women specialty programming, medication assisted treatment etc. including research, training, project evaluation/outcome analysis, and stakeholder input. Coordinates the identification, development, and implementation of needed training within the designated population group to ensure that SUD Service organizations/staff have the necessary skills to provide quality services and outcomes. Leads resolution of systems issues identified by the Customer Services Team, Access and other OCHN Teams, and members of the OCHN or SUD Team, including communicating relevant information, analyzing data/trends, and making recommendations, arranging provider education / training, and ensuring development and evaluation of improvement plans. Participates in the development of contracts for the designated population group, as well as the evaluation of performance for contract continuation, including outcome measures, business practices, quality indicators, grievance, and Recipient Rights trends, etc. Participates in the development/revision of monitoring tools. Inform SUD Service Providers. Analyzes system data, identify trends, monitor usage of services within populations served and provide written reports. Provide recommendations for improvement plans. Reviews, analyzes, and makes recommendations regarding SUD Service Provider contract related reports. Responds to SUD Service Provider issues/complaints, including facilitation of the Dispute Resolution process and Appeals process, if needed. Coordinates and provides oversight for all SUD department audits. Performs additional duties, as assigned. Job Requirements and Qualifications Education: A Master's degree in a relevant discipline is required. Training Requirements (licenses, programs, or certificates): Preferred Credentialing Requirements (licenses, or certifications): State of Michigan licensure as Psychologist (LLP, FLP), Social Worker (LMSW, LLMSW), Counselor (LPC, LLPC), or Marriage and Family Therapist (LMFT). For Substance Use Disorder Services: Certification in good standing from the Michigan Certification Board for Addiction Professionals (MCBAP) CAADC or CADC or an active development plan. Experience Requirements: Minimum of 2 years relevant experience in human services supervision, management or administration, network management, or related area. Preferred Experience: Demonstrated leadership skills in a managerial or supervisory position in the public or private sector are preferred. Knowledge Requirements: Working knowledge of the Michigan Department of Licensing and Regulatory Affairs (LARA) SUD Administrative Rules. Working knowledge of the Michigan Mental Health Code. Working knowledge of Michigan Medicaid rules and regulations. Familiarity with Michigan Certification Board for Addiction Professionals (MCBAP) certification standards and processes. Knowledge of public SUD/mental health service delivery systems. Job Specific Competencies/Skills: Ability to recognize and analyze complex operational/administrative or fiscal problems, and to recommend and implement solutions. Ability to work collaboratively and create a team environment that resolves problems and implements solutions in an environment that fosters continuous improvement. Ability to recruit, select, supervise, plan, direct, and evaluate the work of professional, administrative, and clerical employees. Ability to provide developmental opportunities for future succession planning and skill enhancement. Ability to conduct effective meetings. Ability to initiate, plan, develop, coordinate, and implement programs and system-wide changes. Highly effective interpersonal, active listening, and conflict resolution skills. Ability to respond appropriately to and manage crisis situations. Manager Competencies/Skills: Ability to recognize and analyze complex operational/administrative or fiscal problems, and to recommend and implement solutions. Ability to work collaboratively and create a team environment that resolves problems and implements solutions in an environment that fosters system-wide continuous improvement. Ability to recruit, select, supervise, plan, direct, and evaluate the work of professional, administrative, and clerical employees. Ability to provide developmental opportunities for future succession planning and skill enhancement. Ability to communicate effectively, both orally and in writing. Ability to conduct effective meetings. Ability to initiate, plan, develop, coordinate, and implement system-wide programs. Highly effective project management skills. Highly effective interpersonal, active listening, negotiation, and conflict resolution skills. Ability to respond appropriately to and manage crisis situations. Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, on-call schedules, etc.): Must have available means of transportation to and from OCHN and for required offsite meetings or site visits. Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in an office environment. Hybrid (onsite/remote) work schedule available. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

Job Description This position works directly under the Manager of the Crisis Hotline and serves in a supervisor capacity for Crisis Service Specialists at the Resource and Crisis Center (RCC) in Pontiac, MI. The role is responsible for overseeing the operations of front desk services at the RCC, ensuring that the front desk and lobby areas provide a clinically focused and welcoming environment for individuals seeking assistance. This role works one 12 hour shift per week and will be considered part-time employees. Day shift hours: 7:00 AM - 7:30 PM Night shift hours: 7:00 PM - 7:30 AM This on-site role is based at our Resource and Crisis Center in Pontiac, MI. The position requires 12-hour shifts in a facility that operates as a 24/7 Crisis Center. Essential Functions Train front desk staff in trauma-informed practices, crisis response protocols, and HIPAA compliance; provide ongoing coaching and support Conduct regular one-on-one supervision and team meetings (at least monthly) to promote staff development, address concerns, and reinforce best practices Develop, implement, and update procedures that support efficient and clinically sound front desk operations Monitor and analyze cycle time from arrival to transfer to crisis service providers, identifying and resolving delays or service gaps Create and maintain staff schedules to ensure consistent coverage across all shifts, including weekends and holidays; proactively identify and coordinate coverage for staffing gaps due to call-offs, vacancies, or increased service demand Mitigate barriers to timely service transfers by collaborating with internal teams and external partners Build and maintain professional relationships with crisis provider leadership to support seamless coordination and service delivery Demonstrate and model effective crisis intervention and de-escalation techniques; provide real-time support to staff during high-acuity situations Oversee inventory management, including ordering and restocking supplies and resources designated for people served Ensure the front desk and lobby areas remain clean, organized, and welcoming Communicate security concerns-including contraband, threats, or behavioral risks-to all relevant RCC entities in a timely and coordinated manner Take a proactive role in guiding and managing all safety efforts- overhead pages, facilitating evacuation of the lobby, etc. Participate in agency meetings, supervision, and required training to stay current with policies, procedures, and best practices Perform other duties as assigned to support the mission and operations of the Resource and Crisis Center Job Requirements and Qualifications Education: Bachelor's degree in a human service-related field (social work, psychology, counseling, family services, sociology, criminal justice) OR 3+ years of related Crisis leadership experience. Training Requirements (licenses, programs, or certificates): BLS Recipient Right's Clinical License Experience Requirements: Minimum three years of experience working in a human or medical service environment (school, hospital, crisis center, call center, community mental health agency). Minimum of 1 year of leadership experience working within a managed care, behavioral health or hospital setting Preferred Experience: Experience in working with electronic health records Experience in customer service Experience with data entry Experience in crisis de-escalation Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities Experience working with children with serious emotional disturbance Job Specific Competencies/Skills: Interpersonal Skills Strong Organizational Skills Data Analysis Strategic Planning Strong written and oral communication De-escalation and conflict resolution Strong leadership and problem-solving skills Clinical knowledge of mental health and suicide prevention Strong time management Knowledge Requirements: HIPPA Microsoft 365 Recipient Right's Mental Health Code Medicaid Manual Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, etc.): Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in a crisis center environment. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

Job Description Under the direct supervision of the Unit Charge Nurse, the Behavioral Technician helps maintain a safe, supportive, and therapeutic environment for individuals in mental health crisis. This role requires emotional sensitivity, adaptability, and proactive behavioral observation. Working closely with a multidisciplinary team, the technician monitors individuals, assists with daily activities, and responds compassionately to behavioral changes. The ideal candidate is empathetic, person-centered, and thrives in dynamic settings. This is a 24/7 facility with shifts available across all hours. Compensation is based on experience. Essential Functions Assist Nursing staff with duties as directed, for example: patient supervision, vitals, room searches, patient searches, etc. Recognizes, responds to, and assists in crisis situations and provides interventions as necessary. Delivers indirect and selected direct patient care as directed by facility leadership. Conducts intake processes, searches of belongings and patients and completes BAC's and drug screen observations as directed by facility leadership. Monitors patient activity and documents any significant patient issues. Records rounds and ensures patient safety as specified in EHR. Conducts regular facility and grounds checks, advising facility leadership of any irregularities or safety concerns. Notifies and reports any health and safety issues, significant patient concerns and any out of the ordinary occurrences to facility leadership immediately. Completes all documentation requirements prior to the end of the shift. Performs basic housekeeping duties. Facilitates and leads daily groups as directed by facility leadership if applicable. Attends all staff meetings and in-service trainings. Completes all online training, policy verification, and ensures that their employee HR file is kept up to date. Job Requirements and Qualifications Education: High school diploma or GED; Associate degree or higher preferred Licensure: Valid driver's license required Training Requirements (licenses, programs, or certificates): BLS Recipient Right's WELLE Completion of agency-specific onboarding and crisis intervention training Ongoing professional development in trauma-informed care and recovery coaching Experience Requirements: Minimum of 1 year of experience working with a crisis, hospital or school environment. Preferred Experience: Experience in working with Electronic Health Record systems Experience in customer service Experience in crisis de-escalation Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities Experience working with children with serious emotional disturbance Background in recovery-oriented or trauma-informed care environments Job Specific Competencies/Skills: Interpersonal Skills Strong Organizational Skills De-escalation and conflict resolution Clinical knowledge of mental health and suicide prevention Strong time management Ability to remain calm and supportive in high-stress situations Flexibility to adapt to evolving needs and schedules High emotional intelligence and empathy Strong critical thinking and decision-making abilities Knowledge Requirements: HIPPA Microsoft 365 Recipient Right's Mental Health Code Medicaid Manual Regulatory compliance Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, on-call schedules, etc.): Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in a crisis center environment. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

Job Description The Clinical Intake Supervisor is responsible for the provision of outpatient intake assessments, supervision of assessment, referral, and admission activities within the Intake team. Essential Functions Drafts policies, procedures and work plan for the Intake department in accordance with the MDHHS CMHSP contract and accreditation standards. Ensures that the staff schedule and configuration will meet the needs and demands of the patient population and census and adjust accordingly. Provide direct care via intake services, including insurance verification and prior / authorization, as needed. Demonstrate an applied commitment to the values as well as knowledge and skills in consumer-oriented practices as well as innovations in support, service, treatment, and care practices. Provides directions to employees on the Intake Team through leadership, facilitation, teaching, coordination, problem solving, conflict resolution, and coaching. Addresses complex issues that arise daily with managing scheduled appointments and adjusting for same-day service / walk-in. Monitors and evaluates the intake and assessment services provided- adjusts accordingly. Responsible for problem solving any immediate needs for the people we serve or their family members. Additional duties as assigned. Job Requirements and Qualifications Education: Master of; Social Work (LLMSW), Marriage and Family Therapy (LLMFT) or Professional Counseling (LLPC) in the State of Michigan. ***Bilingual in Spanish desirable*** Experience Requirements: Minimum of five (2) years' experience in an Intake role with a community mental health org. Training Requirements: LOCUS, MichiCANS, and ASAM. Job Specific Competencies/Skills: Act as a subject matter expert and secondary super user for the EHR, state systems (e.g., MiLogin, CHAMPS) and 3rd party payor (BCBS, United, Aetna...) portals. Support selection and onboarding of subordinate staff -Determine staff training gaps and assign training modules Support Credentialing/HR and Billing teams in ensuring staff licensure and services provided will result in paid claims. Ensure compliance with all current and emerging regulations Ability to create reliable and valid Intake workflows and monitoring of workflow compliance Lead staff documentation audits appropriately addressing non-compliance Ensure 100% accuracy of authorization submissions Able to meet and support subordinate staff in meeting daily / weekly productivity goals Effectively coordinate with internal billing, PIHP, MDHHS, 1st and 3rd party insurers and PCE regarding initial and subsequent coding, claims submissions, error revisions, and payment remittance Effectively communicate with direct services staff regarding documentation accuracy and timeliness Staff management and delegation Knowledge Requirements: Public mental health service delivery lines and systems. Substance use, mental health, children, and intellectual/developmental disability provider network, and how to access additional community services. Admission and discharge criteria for each treatment program and be able to determine and designate appropriate levels of care. DSM-IV TR and ICD-10/HCPC criteria. Michigan Mental Health Code. Children's SED Waiver requirements. Substantial functional limitations. Supervisory Competencies/Skills: Ability to work collaboratively and create a team environment that resolves problems and implements solutions in a manner that fosters continuous improvement. Ability to recruit, select, supervise, plan, direct, and evaluate the work of professional, administrative, and clerical employees. Assures adequate orientation for new employees. Ability to provide developmental opportunities for future succession planning and skill enhancement. Supervision with staff that includes monitoring and discussing data as well as monitoring, preventing and addressing secondary trauma. Actively participate in the professional development of all subordinates through the Performance Management process, assuring that all performance appraisals are completed on time. Ability to respond appropriately to crisis situations. Competencies/Skills: Strong - positive interpersonal, communication and customer service skills, demonstrated via direct, telephone, in writing and virtual (telehealth and meeting) interactions. Be able to articulate a complex service system while establishing positive rapport with individuals in need. Create a welcoming environment that demonstrates empathy and non-judgment. Demonstrate a high level of proficiency with Microsoft products, electronic health records (PCE preferably), CHAMPS, MHWIN, database, and other relevant software programs. Demonstrate the ability to handle a high volume of relatively complex assignments accurately and in a timely manner. Demonstrate organizational skills needed to establish department policies, procedures, plans and workflows and maintain files and records. Understanding Recipient Rights, Conflict-Free and Self-Determination policies, trauma informed principles, Motivational Interviewing concepts. Ability to use basic intervention skills. Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, etc.): Must have available means of transportation to and from OCHN and for required offsite meetings or site visits. Must be available for meetings and events which may occur outside of standard office hours, including weekends. Work performed primarily in an office environment in Pontiac, MI. Hybrid (onsite/remote) work schedule available based on operational needs. The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

Job Description The Discharge Planner will be responsible for developing comprehensive discharge plans that address the mental health and substance use needs of clients, ensuring continuity of care and connection to community resources. This role includes assessing an individual's readiness, coordinating post-discharge services, and collaborating with internal and external providers. The planner will educate individuals and families on available support and ensure all documentation meets regulatory standards. This is a 24/7 facility with shifts available across all hours. Compensation is based on experience. Essential Functions Conduct thorough assessments of individual's mental health, substance use, medical, and social needs to create individualized discharge plans Collaborate with the treatment team, including physicians, therapists, social workers, and nurses, to ensure a holistic understanding of the patient's needs Evaluate the individual's readiness for discharge and address any barriers to a successful transition Identify and arrange appropriate post-discharge resources, including outpatient therapy, substance use treatment programs, housing, support groups, vocational rehabilitation, and medical follow-up Coordinate with community resources, mental health agencies, addiction recovery programs, and other support services Develop a discharge plan that includes scheduling of follow-up appointments, transportation assistance, and ongoing communication with external providers Provide education and guidance to individuals and families regarding the discharge plan, community resources, and strategies for managing mental health and substance use challenges Ensure individuals and their families understand the importance of follow-up care and provide instructions for accessing services Maintain detailed and accurate documentation of discharge planning activities, including assessments, care coordination efforts, and any referrals made Ensure all discharge planning follows federal, state, and local regulations, as well as organizational policies Monitor individual progress post-discharge and adjust plans as necessary Act as a liaison between individuals, families, providers, and community resources Participate in multidisciplinary team meetings to discuss discharge options and contribute to the treatment planning process Provide crisis intervention services as needed to support the immediate needs of individuals during the discharge process Other duties as assigned Job Requirements and Qualifications Education Bachelor's or master's degree in social work, Counseling, Psychology, or a related field-Required Training Requirements (licenses, programs, or certificates): CPR/BLS Experience Requirements: Experience: 2 years of experience in mental health, substance use treatment, or discharge planning in a hospital or community setting Familiarity with community resources for mental health and substance use treatment Job Specific Competencies/Skills: Ability to work independently and as part of a team Excellent organizational and time-management skills Strong analytical and problem-solving skills Ability to remain calm and focused under pressure Empathy and strong ethical standards Good documentation and record-keeping skills Knowledge Requirements: HIPPA Microsoft 365 Recipient Right's Mental Health Code Medicaid Manual Regulatory compliance Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, on-call schedules, etc.): Must have available means of transportation to and from OCHN and for required offsite meetings or site visits. Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in an office environment. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

Job Description The Case Manager provides support to Oakland County residents at the Oakland County Resource and Crisis Center (RCC). This position is a full-time office position which requires minimal travel. The primary focus of the case manager position is to provide support, education, connection to community resources and advocacy to persons served. Some major roles and responsibilities include Michigan Department of Health and Human Services (MDHHS) processes, various types of employment advocacy, and familiarity of the services provided by OCHN including crisis services at the RCC. Essential Functions Be familiar and comfortable with the culture and characteristics of persons with substance use disorders and Mental Health disorders and provide a welcoming and accepting environment in which this population and their families can receive services. Completes documentation and required paperwork within 24 hours of service delivery. Have knowledge of the Michigan Department of Health and Human Services (MDHHS) programs and eligibility requirements. Have knowledge of the MDHHS MI Bridges website and services available to clients through it. Be familiar with community resources available to Oakland County residents. Have knowledge of Oakland Community Health Network (OCHN) processes and help clients navigate mental health and substance use screening parameters. Education Bachelor's degree in the human services field (Psychology, Counseling, Criminal Justice, etc). Training Requirements (licenses, programs, or certificates) Human Service License. CADC or CAADC preferred. Mental Health and/or Substance Use Disorder experience. Experience Requirements At least one year working in the human service field. School internships may be considered. Job Specific Competencies / Skills Be flexible and adaptable to changing work environments. Be able to multi-task. Have effective communication skills and be comfortable doing presentations. Have knowledge of health insurance practices and be able to direct clients in using services available to them through their health plans. Knowledge Requirements Knowledge of protocols related to acute care and transitions in care. Knowledge of services and support in a crisis continuum of care. Knowledge of the Petition and Certification processes. Knowledge of Recipient Rights. Oakland Community Health Network's Core Competencies Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information Must have available means of transportation to and from OCHN and for required offsite meetings or site visits. Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in an office environment. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

Job Description The Mobile Crisis Peer Support Specialist will work directly under the supervision of the Mobile Crisis Supervisor. This position plays a vital role in responding to individuals experiencing emotional or behavioral crises. This role also includes documentation, resource coordination, and active participation in team meetings to enhance service delivery and professional growth. This is a 24/7 facility with shifts available across all hours. Compensation is based on experience. Essential Functions Respond to crisis situations with a mobile crisis clinician in office, community, and home settings. Provide emotional support and de-escalation during crises using lived experience and coping strategies. Share personal recovery journey to inspire hope and model resilience. Assist with initial assessments to identify individual needs during a crisis. Collaborate with individuals and crisis teams to develop short-term goals and personalized crisis plans. Support ongoing crisis stabilization through safety, relapse prevention, and coping strategies. Advocate for individuals and promote self-driven recovery pathways. Help individuals access Medicaid, food stamps, housing, and other financial or social supports. Assist with daily living skills, vocational goals, and community integration. Attend follow-up appointments to ensure warm hand-offs to ongoing services. Connect individuals and families to community resources and peer support networks. Facilitate social and recreational activities to reduce isolation and promote connection. Encourage engagement in treatment and personal growth. Promote self-advocacy and help build natural support systems. Provide consultation to providers from the individual's perspective in team meetings. Maintain awareness of client rights, cultural sensitivity, and social service regulations. Travel to various community settings to provide direct support and crisis response. Maintain accurate and detailed documentation of client progress, peer notes, and follow-ups. Collaborate with law enforcement, first responders, and multidisciplinary teams. Follow organizational guidance regarding safety in the community. Refer individuals to appropriate service providers for clinical psychosocial evaluations via in-office, telehealth, or community-based visits. Perform related duties as assigned. Job Requirements and Qualifications Education High school diploma or GED required; Associate degree or higher preferred. Training Requirements (licenses, programs, or certificates): Certified Peer Support Professional Certification (CPSP), Certified Addiction Peer Recovery Coach Certification (CAPRC) or Certified Addiction Recovery Coach (CARC) preferred. Must have Crisis Peer Credential or be willing to obtain within 90 days of hire. BLS (Basic Life Support) and First Aid certification must be obtained after hire and prior to providing direct services. Recipient Right's Completion of agency-specific onboarding and crisis intervention training. Ongoing professional development in trauma-informed care and recovery coaching. Valid driver's license and active liability insurance. A reliable vehicle is required for this position. Satisfactory results from criminal and driving record background checks. Must be a minimum of 18 years of age. Experience Requirements: Requires one (1) year of experience providing peer support services. Preferred Experience: Experience in customer service Experience in crisis de-escalation Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities Background in recovery-oriented or trauma-informed care environments Experience in working with Electronic Health Record systems Job Specific Competencies/Skills: Ability to remain calm and supportive in high-stress situations Ability to work independently and as part of a team Flexibility to adapt to evolving needs and schedules Strong organizational skills Excellent organizational and time-management skills Strong critical thinking and decision-making abilities De-escalation and conflict resolution High emotional intelligence and empathy Clinical knowledge of mental health and suicide prevention Strong analytical and problem-solving skills Empathy and strong ethical standards Good documentation and record-keeping skills Knowledge Requirements: HIPPA Microsoft 365 Recipient Right's Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, on-call schedules, etc.): Must have available means of transportation to and from OCHN and for required offsite meetings or site visits. Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in an office environment. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

Job Description The Physician Assistant is responsible for diagnosing psychiatric disorders, completing comprehensive psychiatric evaluations, evaluating the need for medication management, and monitoring of medication response for individuals, who are incarcerated at the Oakland County Jail. This role involves collaborating with a multidisciplinary team, including Jail Caseworkers, Psychiatrists, Nurse Practitioners, Physicians, Support Staff, etc. This position is intended to provide in-person care with the potential for remote work (hybrid schedule). Essential Functions Provide psychiatric services to individuals, including evaluations, treatment, and monitoring of psychotropic medications. Evaluate / monitor individual's progress, including individuals on behavior / suicide watch. This includes individuals who are in restricted housing, behavioral units, etc. Work as part of a multi-disciplinary team, including a Lead Psychiatrist, Nurse Practitioners, Physician Assistants, and/or Psychiatry Residents/Fellows. Provide psychiatric consultation to all professionals within the unit. Available for emergency psychiatric coverage, including evening and weekends on a rotating basis. Refer individuals as necessary to appropriate crisis centers / psychiatric facilities when appropriate. Provide supporting documentation. Work collaboratively with on-site pharmacy to order psychotropic medications, consistent with the jail's formulary. Provide discharge prescriptions. Ensure complete, accurate and timely psychiatric entries are made within the Electronic Health Record. Working knowledge of Michigan Mental Health Code and the role of psychiatry in the delivery of public mental health services. Knowledge of HIPAA privacy and security requirements. Job Requirements and Qualifications Education: Master's Degree in Physician Assistant Studies from a nationally accredited university. Training Requirements (licenses, programs, or certificates): Active Physician Assistant license in Michigan Department of Licensing and Regulatory Affairs State of Michigan Department of Licensing and Regulatory Affairs Board or Pharmacy Controlled Substance License. Obtain Controlled Substance Registration Certificate, United States Department of Justice, Drug Enforcement Administration (DEA), Washington, DC, 20537. No history of criminal misdemeanor or felony. Attest to no complaints or penalties from respective board of licensing. Experience Requirements: At least five (5) years of clinical experience. Preferred: Experience within a carceral and / or inpatient psychiatric and / or crisis stabilization setting. Preferred: Experience with high acuity patient population. Job Specific Competencies/Skills: Demonstrates high level of interpersonal skills both in direct personal interactions and on the telephone. Demonstrates high level of oral and written communication skills. Demonstrates ability to handle a high volume of relatively complex assignments accurately and timely. Demonstrates organizational skills needed to establish office procedures and maintain files and records. Ability to work independently in the field, while also functioning as a member of a larger team Ability to engage with individuals, their families, and community partners Understanding of trauma informed principles. Knowledge of the OCHN system, providers, eligibility criteria, and community referral resources. Knowledge of DSM-5-TR diagnostic criteria. Knowledge of Michigan Mental Health Code. Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Other Information: Special Information (Travel required, physical requirements, on-call schedules, and so on): Must have available means of transportation to and from OCHN and for required offsite meetings or site visits. Must be available for meetings and events which may occur outside of standard office hours. Hybrid (onsite/remote) work schedule available. On-site work is completed at the Oakland County Jail, Pontiac, MI Must pass an Oakland County Jail background check. Additional Information: The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics

Job Description This position works under the direct supervision of the Crisis Assessment Supervisor. The position conducts immediate mental health assessments and crisis intervention at walk-in centers and emergency rooms. Coordinates with emergency services, facilitates referrals, documents interactions in the EHR, supports families, manages high-stress situations, and advocates for client needs. This is a 24/7 facility with shifts available across all hours. Compensation is based on experience. Essential Functions Conduct comprehensive mental health assessments for individuals at the walk-in crisis center and local emergency rooms Provide immediate psychological support and crisis intervention Coordinate with emergency services, including police and medical personnel Facilitate referrals to appropriate providers and resources Document all client and collateral interactions in the EHR Offer support and training to family members and caregivers Manage and de-escalate high-stress situations effectively Advocate for clients' needs and rights within the system Develop the plan of care in collaboration with the individual/family and the provider agency based on strengths, needs, abilities, and consideration of preferences, and provide individuals served with due process/second opinion, etc. Ensure that eligible individuals who are released or diverted from jail are successfully linked to the most appropriate level of care Job Requirements and Qualifications Education: Master's degree in social work, Psychology, Counseling, or a related field Registered Nurse (RN)-unrestricted license Licensure: Full or limited license Training Requirements (licenses, programs, or certificates): Certification in crisis intervention or trauma-informed care Experience Requirements: Previous experience in crisis intervention or emergency mental health Proficiency in using electronic health records (EHR) systems Bilingual or multilingual abilities Strong interpersonal and communication skills Knowledge of crisis intervention techniques and mental health assessment tools Basic understanding of community resources and referral processes Job Specific Competencies/Skills: Ability to work independently and as part of a team Excellent organizational and time-management skills Strong analytical and problem-solving skills Ability to remain calm and focused under pressure Empathy and strong ethical standards Good documentation and record-keeping skills Knowledge Requirements: HIPPA Microsoft 365 Recipient Right's Mental Health Code Medicaid Manual Regulatory compliance Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, on-call schedules, etc.): Day shift with on-call. Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in a crisis center environment. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

Job Description Under the general supervision of Chief Executive Officer, the Nurse Practitioner will function as a prescribing provider for an integrated walk-in clinic and help develop and deliver other clinical services as directed. This position will perform direct care functions (90%) and administrative functions (10%). The Nurse Practitioner will assess and treat mental health and substance use disorders and will provide consultation, guidance, and treatment planning for persons seeking behavioral health services at the integrated walk-in clinic. Essential Functions: Performs all duties and responsibilities required of a Nurse Practitioner and provides quality, cost-effective care for the designated patient population in accordance with accepted healthcare standards and protocols, licensing regulations, and accreditation standards. Performs initial assessments, medication reviews, consultations, and coordinates care with treatment teams. Diagnoses mental health and substance use disorders and provides appropriate, evidence-based treatment with psychotropic medications. Develops and oversees treatment plans by determining the nature and extent of cognitive, emotional, developmental, social, and behavioral disorders and establishes treatment goals and methodologies. Orders relevant diagnostic and laboratory tests and interprets results as clinically indicated. Maintains interdisciplinary treatment by reviewing treatment plans and progress, and consulting and collaborating with primary care physicians, psychiatrists and other qualified mental health professionals, nurses, and other healthcare providers. Assures quality and safe service for patients and staff by adhering to all applicable policies, procedures, standards, rules, accreditation requirements, and legal regulations. Maintains knowledge and compliance with established policies and procedures, corporate compliance programs, code of ethics, applicable federal, state, and local laws and regulations, HIPAA and 42 CFR part 2 standards, and other regulatory programs. Maintains timely electronic medical records in compliance with clinical, legal, and quality requirements. Participates in continuing educational opportunities, reading relevant academic publications, attending conferences, and participating in professional organizations. Provides crisis intervention when needed, including facilitating patient referrals to crisis center or emergency department, if necessary. Monitors clinic productivity to ensure that the clinic's targets are met. Provides consultation by participating in case reviews, recommending appropriate treatment approaches, committees, and contributing to the establishment of psychiatric programs, policies, and procedures. Participates in and promotes quality improvement initiatives. Ensures that OCHN standards of service are maintained. Cultivates, maintains, and enhances team, department, and interdepartmental relationships to promote collaboration, teamwork, and a positive working environment. Monitors interdisciplinary teams by reviewing treatment plans and progress. Assists in decision making pertaining to the care of patients that is consistent with current medical practice and clinic policies and procedures. Participates in the development of care pathways and algorithms that improve client's care. Serves as a liaison between the clinic staff and OCHN's organizational leadership. Assists in analyses of data and trends at the clinic and helps prepare and present reports to OCHN's organizational leadership as requested. Promotes quality care for OCHN members. Participates in Root Cause Analysis and special Quality Assurance reviews. Collaborates with an interdisciplinary team to continuously improve productivity, efficiency, recovery outcomes, and medical care. Identifies and reports in a timely manner any health and safety risks, accidents, incidents, injuries, and property damage at the workplace. Serves on committees as designated by the Chief Medical Officer. Performs all other related duties as assigned by OCHN's Chief Medical Officer. Job Requirements and Qualifications: Education: Masters in Nursing from a nationally accredited university. Active Nurse Practitioner (NP) license in Michigan. Training Requirements (licenses, programs, or certificates): State of Michigan license to practice as a nurse practitioner. State of Michigan Controlled Substance License. A Controlled Substance Registration Certificate (for schedules 2, 2N, 3, 3N, 4, and 5) from the Drug Enforcement Administration (DEA) of the United States Department of Justice. A valid Driver's License with a safe and acceptable driving record. Experience Requirements: Five (5) years of professional clinical experience in a behavioral healthcare or mental health setting. Preferred Requirements: Completion of a Psychiatric-Mental Health Nurse Practitioner Program and PMHMP-BC Certification is preferred. Additionally, a Doctorate in Nursing Practice (DNP) is also preferred. Job Specific Competencies/Skills: Knowledge of OCHN policies, procedures, and practices. Knowledge of the OCHN provider network and community resources. Knowledge of the Michigan Mental Health Code. Knowledge of MDHHS policies, rules, regulations, and procedures. Knowledge of Federal policies, rules, regulations, and procedures as it relates to OCHN. Knowledge of the clinical care process (screening, assessment, treatment planning, case management, and continuing care). Knowledge of and ability to use screening and assessment tools for behavioral health services. Knowledge of medical and behavioral health practices and terminology. Knowledge of compliance standards. Knowledge of Medical Necessity Criteria for Behavioral Health Services. Knowledge of documents / regulations that govern the provision of mental health services, e.g., Medicaid Manual Mental Health and Substance Abuse Chapter III, State Plan for Medicaid, Michigan Department of Health and Human Services Quality Plan, BBA requirements and the Mental Health Code. Knowledge of the practices and principles of psychological, emotional, and sociological assessment and diagnosis. Knowledge of diagnostics, psychopharmacology, and supportive treatment approaches as applied to a severely mentally ill (SMI) adult population. Knowledge of diagnostics, psychopharmacology, and supportive treatment approaches as applied to the severe emotional disturbance (SED) child population. Knowledge of diagnostics, psychopharmacology, and supportive treatment approaches as applied to the Intellectual and or Developmentally Disabled (I/DD) population. Knowledge of the identification and treatment of co-occurring mental health and substance use disorders (SUD). Knowledge of psychotropic medications. Knowledge of Community Mental Health Services Programs (CMHSP) and Prepaid Inpatient Health Plans (PIHP) Knowledge of community mental health services and resources. Knowledge of the DSM. Leadership skills. Assessment and evaluation skills. Organizational skills. Planning skills. Analytical skills. Report writing skills. Decision Making skills. Critical Thinking skills. Interpersonal skills. Communication skills. Teaching skills. Written communication skills. Computer skills (Microsoft Word, Excel, Access, Power Point, Outlook, Teams). Teamwork Skills. Ability to communicate orally. Ability to communicate in writing. Ability to work effectively with others. Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population. Judgement/Reasoning ability. Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information: (Travel required, physical requirements, on-call schedules, etc.): Must be available for virtual meetings and events which may occur outside of standard office hours. Work performed primarily in a remote clinical environment. Hybrid (onsite/remote) work schedule available. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

Job Description This position works under the direct supervision of the Nursing Supervisor. The Triage RN is responsible for delivering high-quality, trauma-informed, and person-centered nursing care. Operating in a fast-paced crisis setting, the RN plays a critical role in supporting assessment, safety, and recovery. This position is in-person at 24/7 the Resource and Crisis Center in Pontiac, MI. The schedule is 3, 12-hour shifts per week, including rotating weekends. Essential Functions Conduct initial nursing assessments and behavioral health triages for walk-in individuals to evaluate presenting concerns, acuity, and immediate safety needs. Prioritize and triage individuals based on clinical urgency, risk factors, and level of care required. Collaborate with the Crisis Assessment Team to determine appropriate interventions, referrals, or dispositions. Participate in shift change reports and communicate pertinent updates to team members and leadership. Maintain accurate, timely, and compliant nursing documentation in accordance with agency policies and regulatory requirements. Support de-escalation and crisis intervention efforts to ensure the safety and stabilization of individual and staff. Monitor individuals in the walk-in center for changes in medical or psychiatric status, responding promptly to emergent needs. Ensure adherence to clinical protocols, infection control procedures, and best practice standards. Assist in coordinating care transitions, including admissions to higher levels of care or community-based follow-up. Provide education, reassurance, and support to clients and families during crisis stabilization. Contribute to a trauma-informed, recovery-oriented, and person-centered care environment. Participate in quality improvement, incident review, and ongoing professional development activities. Uphold confidentiality, ethical standards, and professional boundaries in all individual interactions. Perform other related duties as assigned to support effective crisis response and team operations. Job Requirements and Qualifications Education: Bachelor's degree in nursing (BSN) required. Associates Degreee of Nursing will be considered with 5 years' experience. Training Requirements (licenses, programs, or certificates): BLS Recipient Right's Unrestricted Nursing license Experience Requirements: Minimum of two years of nursing experience working in a human service, crisis or medical environment. Preferred Experience: Experience in working with electronic health records Experience in customer service Experience in crisis de-escalation Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities Experience working with children with serious emotional disturbance Job Specific Competencies/Skills: Interpersonal Skills Strong Organizational Skills Data Analysis Strategic Planning Strong written and oral communication De-escalation and conflict resolution Strong leadership and problem-solving skills Clinical knowledge of mental health and suicide prevention Strong time management Knowledge Requirements: HIPPA Microsoft 365 Recipient Right's Mental Health Code Medicaid Manual Regulatory compliance Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, on-call schedules, etc.): Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in a crisis center environment. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.