Oaklawn Racing Casino Resort jobs

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Table Games Supervisor. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES The Table Games Supervisor oversees the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery while enforcing Oaklawn's Core Values. Monitors team member performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition as appropriate. Perpetuates team member motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. The following and other duties may be assigned as necessary: Serve as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication Establish self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company Monitor and evaluate performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures Make and change assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff Prepare and coordinate the periodical performance review of assigned personnel Alert Casino Manager to potential safety or integrity issues Display a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area Remain alert to any unusual or questionable activities being displayed by any Table Games team member or gaming guest and escalates when appropriate Change cards/dice Open and close games Verify fill slips, credit slips, and markers pertaining to games in the assigned area Settle disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Table Games Manager Ensure dealers are delivering the highest quality of guest service in accordance with Oaklawn's Core Values Take ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests Handle and intervene when problems or differences between Table Games team members and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary Assure guest development by interacting with guests and modeling interactive skills with guests and fellow team members Ensure that team members clearly understand and are held accountable for their performance expectations Prepare and coordinate the periodical performance review of assigned personnel Demonstrate excellent facilitator skills in resolving conflicts between different points of view Manage labor, supplies and other expense items in a manner consistent with company strategy Responsible for, or actively participates in, the initiation of personnel actions including but not limited to: interviews, training, candidate selection, terminations, performance reviews, promotions, recognition, transfers and disciplinary actions Maintain a working knowledge of all state and federal gaming laws, liquor laws and table games regulations Adhere to regulatory, departmental and company policies/procedures in an ethical manner Oversees a variety of card games and ensures consistency and accuracy. Maintains the security and integrity of assigned games at all times. Participates in special casino promotions and creates excitement for those playing. Ensures appearance of table and gaming supplies are maintained in a clean and functional manner. Deals a variety of card games accurately when need arises. Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests Acts as an ambassador for OJC and delivers excellent guest service at all times Responsible for all variances Maintains confidentiality Ensure adherence to all CGS compliance, Title 31, CTR, SARC, MTL, and anti-Money Laundering requirements Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports Creates an atmosphere of fun for all guests Encourages mutual respect, dignity and integrity with all team members, by setting positive examples at all times Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests Regular punctual attendance Ability to work required overtime Must possess effective communication and organizational skills. Ability to work effectively with all levels of management and within a team environment Strong computer skills Able to maintain the highest level of confidentiality Ability to work as a team Highly organized and detail oriented Able to quickly adapt to changing priorities Excellent communication and problem-solving skills Neat, professional appearance with excellent personal hygiene Ability to lead by example and act as a positive role model Ability to maintain a calm, professional and friendly demeanor in all situations Ability to handle several projects and tasks at the same time Ability to handle and defuse hostile, intoxicated or upset individuals professionally and calmly Ability to make unbiased decisions logically with available information and facts. Contacts surveillance, security and/or casino floor manager for assistance where needed Ability to communicate effectively and professionally in English Other duties and projects as assigned QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. Two + years casino table games dealing experience One-year supervisory experience required Knowledge of major games required (Blackjack, Craps, Roulette or Baccarat) High school diploma or GED required; college grad preferred Must pass audition demonstrating proficiency in table games SUPERVISORY RESPONSIBILITIES This job will have supervisory responsibilities. Manages work procedures and expedites workflow. Provides coaching and counseling to team members. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. OAKLAWN RACING CASINO RESORT IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become an IT Help Desk Support. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES Under general supervision, provide technical software, and hardware problem resolution to all end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a help desk environment; clearly communicate technical solutions in a user-friendly, professional manner; pass more complex end-user problems on; Documents, Tracks and Monitors all computer system work requests through the use of the ticket tracking software to ensure a timely resolution to end-users. Answers and problem-solves help desk tickets by email, phone or other forms of communication. Communicate with technology users and staff to understand, identify, document, and resolve problems; escalating where necessary Communicates in a friendly manner all pertinent information in a timely and accurate fashion. Uses department resources to locate answers for end-users. Coordinates timely repair of computer equipment covered by third-party vendor maintenance agreements. Document, Tracks and Monitors all computer system work orders through the ticket tracking software, including detail information about the issue/problem and a complete resolution to the issue/problem. Install and perform minor repairs to hardware, software or peripheral equipment following design or installation specifications. Installs, configures, maintains, and troubleshoots a wide range of software and hardware used throughout casino operations. Investigates appropriate areas of potential problems, investigates error messages and determines resolution Maintains up-to-date expertise in the operation and application of the casino standard computer software and a working knowledge of a wide variety of commonly used hardware and software. Performs hardware/software upgrades to computer equipment as needed. Responds to user requests for service and determines nature and extent of support needed. Sets up equipment for team member use, insuring proper installation of cables and software. Support basic Microsoft related technologies such as Windows Server, Exchange, SharePoint, Office, etc. Tags assets, set up, and assists in the configuration of new and used end-user computers hardware/software including peripherals. Trains users in use of hardware and software Transport, adjust, clean and install/configure computing and related equipment. Maintain inventory of all equipment Provide computer troubleshooting and maintenance. Via telephone or In-person; identifies, diagnoses, and resolves issues for end-users having computer software or hardware issues; communicates solutions to the end-users Maintain strict confidentiality Ensures cleanliness of assigned area, reporting issues to supervisor Calmly, tactfully and professionally handle complaints and concerns, assisting resolution whenever possible, directing to supervisor when not able to assist Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests. Regular punctual attendance Ability to work required overtime Performs other duties as assigned. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. Minimum of 2+ years guest service experience Minimum of 1+ years entry level knowledge of Microsoft Windows workstation & server environment experience Previous casino experience preferred Prefer knowledge of how to assemble and disassemble computer components, including network cabling. Requires the ability to independently perform all of the duties of the position efficiently and effectively. Prefer ability to install, configure, troubleshoot many of the software applications and peripheral equipment used at the casino Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse internal and external community Strong computer skills with highly accurate data entry Able to maintain the highest level of confidentiality Ability to work as a team Highly organized and detail oriented Able to quickly adapt to changing priorities Excellent communication and problem-solving skills CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Hotel Manager. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES The Hotel Manager is responsible for directly trains and supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Responsible for team member guest service training; ensures continuous service excellence is experienced by each and every guest, guaranteed. Always presents a friendly and professional image at the Hotel/Casino. The following and other duties may be assigned as necessary: Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Maintains strict confidentiality in all departmental and company matters. Provides impeccable guest service to all guests Trains, cross trains, and retrains all front office personnel. Schedules the front desk staff. Supervises workload during shifts. Reviews daily front office work and activity reports generated by Night Audit. Demonstrates exceptional leadership skills by employing a “can do” attitude - accepts personal responsibility for departmental and hotel service scores and revenues as well as the actions and results of subordinates. Ability to drive revenue through exceptional salesmanship and by inspiring others to achieve revenue goals. Works within the allocated budget for the front office. Receives information from the previous shift manger and passes on pertinent details to the oncoming manager. Enforces all cash-handling, check-cashing, and credit policies. Upholds the hotel's commitment to hospitality. Prepares performance reports related to front office. Ensures implementation of all hotel policies and house rules. Prepares revenue and occupancy forecasting. Ensures logging and delivery of all messages, packages, and mail in a timely and professional manner. Ensures that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. Monitors all VIP's special guests and requests. Follows established procedures and policies of the Oaklawn Racing Casino Resort. Other duties as assigned. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. Bachelor's Degree in hospitality management or related field required. Minimum 3 years' experience in hotel/hospitality operations required. Minimum 3 years management experience. Proficient in Microsoft Word, Excel, and PowerPoint. Must be able to handle several projects and tasks at the same time. Must be able to perform the physical job duties of all Front Desk team members. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. SUPERVISORY RESPONSIBILITIES This job has supervisory responsibilities. Responsible for staff development and training programs. Responsible for rewards and recognition program to maximize employee engagement. Evaluates team members within department and delivers constructive feedback to employees in regards to performance. Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. Determines work procedures and expedites workflow. Responsible for employee performance (disciplining, coaching, counseling). LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Concessions Cashier. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES The Concessions Cashier is responsible for greeting customers, answering their questions, taking orders and accepting payments and preparing and serving food and drinks. Always presents a friendly and professional image at the Oaklawn Racing Casino Resort. The following and other duties may be assigned as necessary: Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Maintains strict confidentiality in all departmental and company matters. Provides impeccable guest service to all guests Welcomes customers, informing them about specials or new items, answering questions and accepting orders and payments. Serves food, drinks and other items to customers. Packages food and prepares beverages per customer request for sale. Cleans and restocks work area, dining area, and empties trash and sanitizes equipment and utensils. Learns about food preparation and presentation techniques to improve food quality. Updates signage and displays to attract customers. Takes inventory and replenishes items in display cases, at tables or behind the counter. Adheres to all food safety regulations and quality controls. Follows established procedures and policies of the Oaklawn Racing Casino Resort. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age. High School Diploma or GED required. Previous experience in food and beverage preparation preferred. Guest service experience preferred. Must be able to handle several projects and tasks at the same time. Must be able to perform the physical job duties of all Food & Beverage team members. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. CERTIFICATES, LICENSES, REGISTRATIONS Must be able to obtain and maintain an Arkansas Racing License. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Bugler Host. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES: The Bugler Host greets guests, monitors server table seating rotation, seats guests with menus, silverware, drinks and special seating accommodations. The host/hostess is responsible for understanding and promoting monthly promotions and daily specials to ensure that all guests have an enjoyable experience. May act as cashier. Always presents a friendly and professional image at the Hotel/Casino. The following and other duties may be assigned as necessary: Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. Cooperates and communicates with all fellow team members, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. Makes efforts to keep informed of company information and communications by participating in department meetings, huddles and reviewing property bulletin boards, digital signage, and company newsletter. Effectively communicates concerns and information to supervisor and listens to communication from supervisor. Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. Observes and reports any and all unsafe behavior displayed by internal and external guests. Greets and seats guests, presents menus to guests, informs them of promotions and specials. Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations. Takes names on waiting list, monitors restaurant server seating rotation/floor board plan. Observes tables and keeps track of clean, dirty and occupied tables. Takes guest information and quotes wait times to guests accurately when tables are not immediately available. Cleans, organizes and stocks menus at host area. Answers phone and answers questions concerning the menu and restaurant. Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience. Ensures waiting and foyer areas are kept clean. Acts as cashier as needed or assigned. May be assigned to various venues throughout the property depending on business needs. Assists other team members and departments to contribute to the best overall performance of the department. Upholds a Four Diamond & Four-Star service model. Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests. Regular punctual attendance. Ability to work required overtime. Excellent guest service and communication skills. Ability to read, write and communicate effectively in English. Superior attention to detail and accuracy. Troubleshooting and problem-solving abilities. Ability to meet strict deadlines. Ability to multi-task and remain organized. Must be able to maintain strict confidentiality, discreetness and tact at all times. Ability to deal effectively and interact well with team members and guests. Ability to resolve problems/conflicts in a diplomatic and tactful manner. Ability to adjust quickly to changing conditions. Ability to seek guidance when unsure. Ability to work with interruptions and/or distractions. Other duties as assigned. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. 1+ years food service experience preferred 1+ years guest service experience CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. Responsible for monitoring, directing, and controlling the designated parking lots for guest parking. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide positive customer experiences by consistently providing excellent service Patrol assigned parking lot to monitor cars and contents and ensure that only authorized persons are on the lot Ensure vehicles are safely and legally parked Direct traffic in and out of the parking lot Provide information about available Oaklawn parking lots Monitor the parking/drive up area to keep the flow of vehicles organized Report any suspicious acts to supervisor Write reports of any unusual activities or incidents Follow assigned work schedule Attend all scheduled meetings called by supervisors Performs all other tasks and duties as assigned Punctual attendance required Ability to work required overtime. Other duties as assigned QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High school graduate or GED preferred Fluency in English both verbal and non-verbal. Able to quickly adapt to changing conditions Neat, professional appearance with excellent personal hygiene Ability to maintain a calm, professional and friendly demeanor in all situations Able to adhere to and deliver Oaklawn's Core Values Ability to work independently with limited supervision Ability to use hand held 2-way radio in a professional manner Able to work outdoors for 90% or more of shift Able to work in varied weather conditions Must be able to stand, stoop and walk for long periods of time SUPERVISORY RESPONSIBILITIES This job may or may not have supervisory responsibilities. LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. CERTIFICATES, LICENSES, REGISTRATIONS Must be able to obtain and maintain an Arkansas Racing License. Must possess a valid driver's license and have acceptable driving history as determined by Oaklawn Jockey Club. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Surveillance Operator. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES The Surveillance Operator is responsible to protect the assets of the company and the integrity of gaming. This is accomplished through monitoring of the casino using Closed Circuit Television (CCTV), digital recording devices and direct observation to ensure compliance with, and document violations of, company policies and procedures and appropriate laws and regulations. Always presents a friendly and professional image at the Hotel/Casino. The following and other duties may be assigned as necessary: Review video and complete documentation regarding specific slot and table game jackpots, guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances. Conduct routine surveillance filming, review video, and complete documentation to detect suspicious activities and behavior throughout casino and gaming areas. Monitor all casino areas, team member areas and property as a whole Operate CCTV/digital equipment to conduct surveillance. Prevent loss by identifying procedure errors and suspicious behavior shown by team members and guests in the casino. Maintain strict confidentiality for the company when conducting observations and investigations. Write and prepare daily reports and logs. Maintain evidence by dubbing and saving video files. Testify in court as a representative for the company as necessary. Takes initiative to learn all aspects of the Surveillance Department. Learns and stays up-to-date on the rules of game play for all table games Understands and adheres to all state, federal and gaming regulations and policies Maintains knowledge of the policies and procedures of all gaming departments Keeps a “firewall” between surveillance and other departments to ensure that ethics and integrity are never questioned Answers emergency calls and dispatches EMS, security and/or other emergency personnel to the appropriate area Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests Punctual attendance required Ability to work required overtime. Ability to maintain a calm, professional and friendly demeanor in all situations Ability to work as a team Able to maintain the highest level of confidentiality Able to quickly adapt to changing priorities Must be able to respond calmly in crisis and stressful situations. Ability to work on assignments that are complex in nature while exercising sound judgment in problem resolution and actively participates in making recommendations. Display strong verbal and written communication skills Must be able to see and also remember the specific details of incidents and persons. Works with high level of personal integrity Excellent communication and problem-solving skills Highly organized and detail oriented Knowledge of all facets of the gaming industry Knowledge of gaming, federal and state reporting requirements Strong computer skills Able to read and interpret written information. Writes clearly and informatively, edits work for spelling and grammar and varies writing style to meet needs. Must be able to work independently and on a team, and exercise good judgment in handling a variety of situations. Strong logic, mathematical, numerical and statistical skills. Must have excellent problem-solving abilities. Other duties as assigned QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High school graduate or GED required; college grad preferred Casino experience preferred Experience in military, law enforcement, surveillance, loss prevention or security is preferred Guest service experience is a must SUPERVISORY RESPONSIBILITIES This job does not have supervisory responsibilities. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Must possess a valid driver's license and have acceptable driving history as determined by Oaklawn Jockey Club. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, maximizing room revenue and occupancy while delivering articulate service at the highest level possible. Always presents a friendly and professional image at the Hotel/Casino. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Maintains strict confidentiality in all departmental and company matters. Provides impeccable guest service to all guests Actively supports the company culture of creating a fun and entertaining experience for internal and external guests. Maintains a working knowledge of the Company's property, as well as special events on and near property, in order to advise guests of same, whenever possible. Provides information to guests about hotel policies, services and amenities. Responds to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.). Ensures a maximum level of service and satisfaction is achieved and maintained. Sells rooms to “walk-in” customers. Creates reservations using the system both individual and group related providing informational feedback regarding confirmation of reservation, arrival, departure, check-in, check-out, cancellation policy, credit card & payment requirements. Enters/changes reservation information on the computer system. Posts charges to guest accounts, processes payments from guests. Makes necessary corrections to guest accounts. Informs housekeeping department about room status/availability. Cleans the front desk area and maintains public areas and lobbies. Listens for and responds to guest complaints. Maintains daily logs. Balances shift work and cash drawers. Ensures a maximum level of service and satisfaction is achieved and maintained. Reasons what a potential guest is looking for in room accommodations and participates in problem solving situations while keeping the Front Desk Manager well informed. Recognizes and creates guest profiles to help maximize accuracy and guest recognition. Assists other team members and departments to contribute to the best overall performance of the department and hotel. Cooperates and communicates with all fellow team members, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. Makes efforts to keep informed of company information and communications by participating in department meetings, huddles and reviewing property bulletin boards, digital signage, and company newsletter. Follows established procedures and policies of the Oaklawn Racing Casino Resort. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age. High School Diploma or GED required. Guest service experience preferred. Front desk experience preferred. Must be able to handle several projects and tasks at the same time. Must be able to perform the physical job duties of all Front Desk team members. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Staff Accountant. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES Under minimal supervision, maintain general ledger accounts and perform other accounting related activities. Provide record of assets, liabilities and other financial transactions. Balance books periodically and prepares profit and loss, income and balance sheet statements. Maintain receipts and disbursement reports. May plan, conduct, and participate in basic analysis of cost assignments, ensuring that all assigned projects adhere to accepted cost accounting standards. Assist with analysis on financial (income statements, balance sheets, and statements of cash flow) to identify trends and interpret for senior management. Prepare management reports that measure performance against key objectives and strategies. Analyze accounts, records, reports, accounts receivable and payable, journal vouchers, general and subsidiary ledgers and other accounting documents for accuracy and completeness. Investigate and resolve accounting problems for the area of responsibility. Preparing monthly financial information utilizing the applicable support systems. Duties include preparing journal entries, coding invoices/vouchers, reconciling the balance sheet and analyzing variances. Maintain fixed asset and depreciation records. Analyze actual costs versus standard costs and prepares reports of variances. Compile cost data for preparation of operating budgets. Prepares other reports and assist in special projects and analysis as required or requested by supervisor. Assists in annual budget preparation and periodic forecasts Supports internal customers by researching questions and investigating variances on the financial statements. Ensure that all processes and policies are compliant with Internal Audit control requirements Protect company integrity by keeping financial information confidential Maintains a manner & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests Detail oriented, professional attitude, reliable Basic accounting principles knowledge, with the ability to research document and propose a resolution Thorough knowledge of applicable accounts payable/general ledger systems and procedures, financial chart of accounts and corporate procedures Ability to communicate effectively verbally and in writing Other duties as assigned QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High school diploma required, college graduate in accounting or related field preferred At least one-year previous accounting experience Must be proficient in Microsoft applications. Knowledge of financial software systems. Strong work ethic and reliability. Ability to work efficiently in a team-oriented environment. Strong decision-making and problem-solving skills, detail orientated. Strong communication and organization skills with the ability to handle multiple tasks. Self-motivated; ability to operate in a mentally and physically stressful situation. SUPERVISORY RESPONSIBILITIES This job does not have any supervisory responsibilities. LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. CERTIFICATES, LICENSES, REGISTRATIONS Must be able to obtain and maintain an Arkansas Gaming License. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Barn Area Laborer. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES Assists with mowing and weed eating all backside grounds including the barn areas. Operates sprayer to eliminate weeds to keep the barn/backside area in top shape. Responsible for removing garbage from the backside grounds. Performs stall mucking and raking to make sure stalls are in impeccable shape. Responsible for reading, observing, enforcing and understanding all safety rules for safe operation for each piece of equipment. Maintain tractors, water trucks, and equipment. Must use sound judgement when using equipment around the horses. Performs preventative maintenance such as changing oil, replacing belts, etc. Performs minor corrective maintenance on equipment, such as trucks, tractors, barn equipment, etc. to repair equipment. Uses various hand tools. Maintain the professional appearance of the barn area and ensures the adherence of the preventative maintenance program. Ensure timely response to all reports of safety hazards and proper communication. Uphold standards and practices that support the comprehensive safety and integrity of horseracing. Perform all of the duties and responsibilities in a professional, friendly, courteous and helpful manner, maintaining extreme confidentiality with all information. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Maintains strict confidentiality in all departmental and company matters. Other duties as assigned. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High school diploma or GED required. One (1) + year barn area maintenance experience or similar preferred. Experience with industry equipment (i.e. tractor, truck, grader, front end loader etc.) Experience with OSHA standards of safety. Must be able to perform the physical job duties of all Facilities team members. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. SUPERVISORY RESPONSIBILITIES This job does not have supervisory responsibilities. LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Post Parade Server. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES The Server is responsible for providing knowledgeable, prompt, friendly, and courteous service of food and beverages to our dining guests ensuring to exceed expectations. Always presents a friendly and professional image at Oaklawn. The following and other duties may be assigned as necessary: Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Maintains strict confidentiality in all departmental and company matters. Provides impeccable guest service to all guests Provides fast, friendly, professional and responsive guest service to the restaurant guests, bussers and restaurant host/hostess. Maintains current and accurate information regarding menu (i.e., pronunciation, preparation techniques, seasonings, ingredients and plate presentation). Suggests items to guests based on expressed guest preference. Up-sells appetizers, beverages, desserts in accordance with restaurant service standards. Working knowledge of computer especially POS system: Be able to use POS system to enter food and beverage orders into the system to ensure accurate preparation of product. When necessary be able to manually itemizes total, and present check for payment to correct guests. Follows all cash handling and gaming guidelines. Ensures proper set up and maintenance of service station, tables, and common areas thought-out all dining rooms. Ensures that all silverware, glassware, flatware is polished, stocked, and set to service standards. Ensures sufficient set ups for service station, including silverware, china, sugar creamers, iced tea and coffee according to business levels. Knowledgeable in all liquor and wine service along with all state laws pertaining to sale and service of liquor and alcoholic beverages. Delivers prepared food to the appropriate guests within designated time standards of completed production of order. Monitors and resolves service issues for entire outlet according to service standards. Assists bus help, as necessary, in bussing, cleaning and setting tables. Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled or required. Operates and maintains equipment as required in accordance with established guidelines and safety procedures. Recognizes Diamond & Emerald players and ensures they receive the appropriate service. Knows and promotes current casino events and programs and can give guests directions to all casino areas. Clears, cleans, resets, and maintains station during shift. Assists other servers in giving the best possible service Handles guests' receipts according to internal policy. Remains up-to-date on casino events and hours of operation for all F&B outlets. Follows established procedures and policies of the Oaklawn Racing Casino Resort. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High School Diploma or GED required. Two or more years' dining server experience required; fine dining preferred. Casino experience preferred. Must be able to handle several projects and tasks at the same time. Must be able to perform the physical job duties of all Food & Beverage team members. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. SUPERVISORY RESPONSIBILITIES This job does not have supervisory responsibilities. LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Must successfully complete R.S.A. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Landscaping Laborer. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES The Landscaping Laborer is responsible for maintenance and/or installation of Oaklawn's landscape. Always presents a friendly and professional image at the Hotel/Casino. The following and other duties may be assigned as necessary: Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Maintains strict confidentiality in all departmental and company matters. Provides impeccable guest service to all guests Installation of new landscapes or landscape elements, including but not limited to hardscapes, bulk rock or soil, irrigation, landscape lighting, water features, and plants Landscape maintenance, irrigation, planting or removal of plants, and landscape clean-ups Operate common landscape equipment (i.e. zero-turn mower, push mower, weed eater, trimmer, etc.) Police Oaklawn grounds Follows established procedures and policies of the Oaklawn Racing Casino Resort. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High school diploma or GED preferred Must be able to perform the physical job duties of all Facilities team members. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Must possess a valid driver's license and have acceptable driving history as determined by Oaklawn Jockey Club. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Mechanic (Master). An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES The Mechanic (Master) performs mechanical work on vehicles and equipment at the highest skill level. Analyze test results, machine error messages, and information obtained from operators in order to diagnose equipment problems. Assist with documentation of down time, costs to repair, and other data information as needed. Observe and test the operation of machinery and equipment in order to diagnose malfunctions, using voltmeters and other testing devices. Inspect drives, motors, and belts, check fluid levels, replace filters, and perform other maintenance actions, following checklists. Assemble, install and/or repair wiring, electrical and electrical components, pipe systems and plumbing, machinery, and equipment Disassemble machinery and equipment to remove parts and make repairs Safety Awareness - Being aware of conditions that affect employee safety. May be required to take additional safety courses related to job tasks. Quality Orientation - Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures. Teamwork/Collaboration - Working effectively with team/work group or those outside the formal line of authority (e.g., peers, senior managers) to accomplish organizational goals; taking actions that respect the needs and contributions of others; contributing to and accepting the consensus; subordinating own objectives to the objectives of the organization or team. Other duties as assigned QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High school diploma or GED; VOTECH Certificate of completion of Maintenance Mechanic program 1-3 years of production maintenance mechanic experience preferred Valid driver's license and a clean driving record. Ability to use hand and power tools applicable to trade. Ability to lead others in troubleshooting and emergency repairs. Ability to develop and implement planned preventive maintenance programs for equipment. Ability to read, understand, and follows safety procedures. SUPERVISORY RESPONSIBILITIES This job does not have supervisory responsibilities. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Must possess a valid driver's license and have acceptable driving history as determined by Oaklawn Jockey Club. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. The Facility Engineer HVAC is responsible for overseeing, coordinating and executing installation, repairs, troubleshooting and performing preventive maintenance on, including but not limited to, commercial grade heating, ventilating, and air conditioning (HVAC) systems and multi-zone systems that incorporate pneumatic, electronic, and/or programmable logic controls. Responds to emergency power failures and emergency back-up systems. Monitor and test various HVAC systems. Coordinate inspections for contractor performed work in renovations and new construction projects. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Maintains strict confidentiality in all departmental and company matters. Provides impeccable guest service to all guests Installs and monitors performance of installed HVAC equipment for hazards, adjustments, or replacement. Repairs, installs, replaces, and tests HVAC equipment, and appliances using appropriate tools and testing instruments. Leads lower level HVAC technicians in troubleshooting, diagnosis, and repair of commercial air conditioning and multi-zone heating and cooling systems that incorporate pneumatic, digital, and central energy management system controls. Develops heating, ventilating, and air conditioning (HVAC) system modification plans and estimates jobs for remodel activities. Creates preventive maintenance checklists for new equipment. Interprets as-built building blueprints and recommends system modifications for remodel projects in accordance with applicable regulations. Researches and selects materials for HVAC systems installation, repair, and maintenance. Leads, guides, and/or trains other technicians in applicable procedures and techniques. Ensures proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices. Prioritizes, schedules and assigns work. Provides training, guidance and coaching. Assists technicians in troubleshooting system malfunctions. Monitors work practices to ensure safety practices are utilized. Oversees maintenance repair and troubleshooting for HVAC systems and apparatus. Oversees installation of HVAC services for construction projects Reviews pre-construction documents and technical guidelines Responds to emergency HVAC calls such as power outage and failures. Evaluate situation and take proper corrective action. Oversees inspections for contractor performed work in renovations and new construction projects. Responsible for identifying, estimating and prioritizing trade related improvements for Oaklawn properties. Reviews and authorizes department purchases ensuring transactions meet guidelines. Performs weekly inspections of facilities to determine needs, issues and project completion Follows established procedures and policies of the Oaklawn Racing Casino Resort. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High school diploma or GED; VOTECH required. Six or more years of trade experience directly related to the duties and responsibilities specified.; industrial/commercial experience required. HVAC installation, maintenance, and repair skills required. Knowledge of HVAC systems maintenance and repair. Ability to use hand and power tools applicable to trade. Ability to lead others in troubleshooting and emergency repairs. Ability to develop and implement planned maintenance programs. Ability to read, understand, and follows safety procedures. Must be able to perform the physical job duties of all Facilities team members. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. SUPERVISORY RESPONSIBILITIES This job does not have supervisory responsibilities. LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Must possess a valid Arkansas Master license. Must possess a valid driver's license and have acceptable driving history as determined by Oaklawn Jockey Club OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Seasonal Steward. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES The Steward is responsible for ensuring the availability of clean dishes by washing dishes, pots, pans, and flatware. They will also help reset the kitchen for the next shifts by ensuring that kitchen and equipment is clean and ready to use. Always presents a friendly and professional image at Oaklawn Racing Casino Resort. The following and other duties may be assigned as necessary: Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Maintains strict confidentiality in all departmental and company matters. Provides impeccable guest service to all guests Clean up spilled food, drink and broken dishes, and remove empty bottles and trash. Clean food, dishes, trays, and silverware from kitchens and supply departments. Follow all health and sanitation guidelines. Assist cooks and servers as needed. Scrape food from dirty dishes, pots, pans, trays and wash them by hand on in a dishwashing machine. Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, and trays. Sweeps and mops floor in area as needed. Refill soap and paper towels as needed Wash stainless steel walls, doors and kitchen equipment. Separates and removes trash and garbage and places it in designated trainers. Cleans out garbage cans as needed. Stocks cleaning supplies and equipment between storage and work areas. Sets up banquet kitchen for events and assist with tables and buffets. Cleans and puts away all products after events. Maintains all equipment. May be assigned to various venues throughout the property depending on business needs. Follows established procedures and policies of the Oaklawn Racing Casino Resort. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. Guest service experience preferred. Food service experience preferred. Must be able to perform the physical job duties of all Steward team members. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Bellman/Doorman. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES The Bellman/Doorman is responsible for meeting and greeting guests, assisting with baggage upon arrival and departure, room drops, luggage holds and assisting with transportation requests while delivering. Always presents a friendly and professional image at the Hotel/Casino. The following and other duties may be assigned as necessary: Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Maintains strict confidentiality in all departmental and company matters. Provides impeccable guest service to all guests Opens the doors for arriving and departing guests. Greets and assists arriving guests with help unloading luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart. Assists departing guests by transporting luggage from room to lobby, and helping the guest load luggage into vehicle. Explains accommodation appointments and equipment to guests upon entry into guest's room; informs guests of proper operation of room locks, televisions and thermostats. Responds to guests' requests, complaints or inquiries courteously and promptly. Maintains a working knowledge of Company facilities, as well as special events on property, in order to advise guests of same, whenever possible. Possesses a good working knowledge of all room locations, types, and special features; maintains information on all outlets, including hours of operation, and local attractions. Remains receptive and visible for guest service at all times. Maintains the highest degree of confidentiality. Responds to guest needs by promptly delivering laundry, newspapers, additional linens, etc., in person. Responds to inquiries and promotes the hotel's services by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance guest relations. Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions. Maintains a friendly, cheerful and courteous demeanor at all times not just with guests and teammates, but also with passersby whose first impression of the hotel will be the people standing outside. Ensures bell carts, lobby areas and entrances are clean and free of debris in order to present a clean and attractive facility to guests Assists other team members and departments to contribute to the best overall performance of the department and hotel. Follows established procedures and policies of the Oaklawn Racing Casino Resort. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age. High School Diploma or GED required. Guest service experience preferred. Bell Person experience preferred. Must be able to perform the physical job duties of all Bell Person team members. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. SUPERVISORY RESPONSIBILITIES This job does not have supervisory responsibilities. LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Must possess a valid driver's license and have acceptable driving history as determined by Oaklawn Jockey Club. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Mutuel Teller. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES The Mutuel Teller is responsible for selling and cashing pari-mutuel tickets. Always presents a friendly and professional image at Oaklawn Hot Springs, Arkansas. The following and other duties may be assigned as necessary: Cashes tickets and pays out money after verification of win utilizing the Cash Count Back Procedure. Enters customers' transactions into computer to record transactions, and issues computer generated receipts. Orders daily supply of cash, and counts incoming cash. Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen. Provides vouchers, results, and summaries as requested. Maintains a working knowledge of Probe procedures and troubleshooting. Regular punctual attendance Ability to work required overtime Previous cash handling experience. Excellent customer service and communication skills. Ability to work in a fast-paced and high volume environment with emphasis on accuracy and timeliness Good understanding of horse race betting desired. Other duties as assigned QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Prior mutuel teller experience is preferred Must be reliable to work as scheduled High School Diploma or GED equivalent preferred. CERTIFICATES, LICENSES, REGISTRATIONS Must be able to obtain and maintain an Arkansas Racing License. Must successfully complete C.T.R. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Main Banker. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES The Main Banker is responsible for the safe efficient operation of the main bank, including daily operation, administration, maintenance and protection of the gaming bankroll. Responsible for all cash and cash equivalents in the main bank. Always presents a friendly and professional image at the Oaklawn Racing Casino Resort. The following and other duties may be assigned as necessary: Responsible for the safe efficient operation of the main bank, including daily operation, administration, maintenance and protection of the gaming bankroll. Responsible for all cash and cash equivalents in the main bank. Adheres to scheduling provided by department management to ensure guest satisfaction is achieved. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Performs all functions in accordance with applicable State, Federal and other laws and gaming regulations and OJC policies and procedures. Independently counts and balances funds in Main Bank with outgoing banker at start of shift, and again at the end of shift Records inventory count amounts, by denomination, type, etc. on the Main Bank cash inventory sheet Records all outgoing and incoming funds on the Main Bank accountability sheet Receives and verifies Table games chips, currency, coin, checks, and tickets to and from the Count room, Main bank window, Prepares and verifies Table games chip bank and all Table games fills Researches and reports all variances Prepares and releases impress funds to cage cashiers and all other outlets. Receives and verifies drops through careful review of all paperwork and signatures. Prepares daily cash, checks and for deposit. Balances all recorded transactions to the change in Main Bank total inventory. Maintains and is held accountable for all funds entrusted to him/her on an assigned shift. Responsible for totaling all Slot pay-outs for the shift and recording total on the main bank summary count sheet. Kiosk cash maintenance, reporting and reconciliation. Presents a sociable and professional demeanor towards guests and team members at all times. Monitor cage operations to ensure adherence to all State/Federal compliance, Title 31, CTR, SARC, MTL and Anti-Money Laundering requirements. Must be able to perform/act as a Cage Cashier as needed. Attends and satisfactorily completes all required training as assigned and required. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters. Follows established procedures and policies of the Oaklawn Racing Casino Resort. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High school diploma or GED One or more year's supervisory experience preferred Five years money handling experience (i.e. banking, cage etc.). Previous gaming experience preferred Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. Excellent skills in both written and oral communication. Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Cage operating systems. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. OAKLAWN RACING CASINO RESORT IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Bartender. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES The Bartender is responsible for serving guests at our front bars and fulfilling drink orders for the dining room, monitoring the cash drawer at the bar and performing alcohol inventories at the end of each night to help in maintaining proper inventory levels. Always presents a friendly and professional image at Oaklawn Racing Casino Resort. The following and other duties may be assigned as necessary: Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Maintains strict confidentiality in all departmental and company matters. Provides impeccable guest service to all guests Observes and reports any and all unsafe behavior displayed by internal and external guests. Greets and seats guests, presents menus to guests, informs them of promotions and specials. Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations. Monitors guest's consumption of alcohol and intervene as needed according to guidelines. Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required. Ensures the bar is adequately stocked thought out shift. Completes all assigned opening and closing check lists. Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash and charge sales according to established procedure. Checks out with leadership before leaving shift. Performs all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter. Observes tables and keeps track of clean, dirty and occupied tables. Takes guest information and quotes wait times to guests accurately when tables are not immediately available. Cleans, organizes and stocks menus at host area. Answers phone and answers questions concerning the menu and restaurant. Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience. Ensures waiting and foyer areas are kept clean Acts as cashier as needed or assigned May be assigned to various venues throughout the property depending on business needs. Follows established procedures and policies of the Oaklawn Racing Casino Resort. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. One or more years' beverage service in a high-volume, fast-paced environment required; nightclub experience preferred. Casino experience preferred. One or more years' guest service experience required. Must be able to handle several projects and tasks at the same time. Must be able to perform the physical job duties of all Food & Beverage team members. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. SUPERVISORY RESPONSIBILITIES This job does not have supervisory responsibilities. LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Must successfully complete R.S.A. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee must be able to stand and walk for the majority of the shift. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to stand, climb, push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Employee could be exposed to an environment containing unrestricted second hand tobacco smoke. The employee will be subjected to varied light levels and excessive noise. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.