Oaklawn Racing Casino Resort jobs - 52 jobs

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Landscaping Laborer. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES The Landscaping Laborer is responsible for maintenance and/or installation of Oaklawn's landscape. Always presents a friendly and professional image at the Hotel/Casino. The following and other duties may be assigned as necessary: Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Maintains strict confidentiality in all departmental and company matters. Provides impeccable guest service to all guests Installation of new landscapes or landscape elements, including but not limited to hardscapes, bulk rock or soil, irrigation, landscape lighting, water features, and plants Landscape maintenance, irrigation, planting or removal of plants, and landscape clean-ups Operate common landscape equipment (i.e. zero-turn mower, push mower, weed eater, trimmer, etc.) Police Oaklawn grounds Follows established procedures and policies of the Oaklawn Racing Casino Resort. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High school diploma or GED preferred Must be able to perform the physical job duties of all Facilities team members. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Must possess a valid driver's license and have acceptable driving history as determined by Oaklawn Jockey Club. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Casino Host. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES The Casino Host at Oaklawn is responsible for developing and coordinating programs to attract, maintain and retain casino players and host players to ensure guest satisfaction, repeat visits and incremental revenue. Requires superior communication, unparalleled customer service skills, a high degree of professionalism and excellent critical thinking. The casino host interacts daily with casino customers, and makes decisions regarding the extension of casino comps, travel arrangements, and reservations for the casino player. The following and other duties may be assigned as necessary: Development/Marketing team. Work with customer contact departments to develop and implement strategies and programs to cultivate the market for new and existing high-limit casino guests. Monitor Player Development/Marketing programs and develop knowledge of customer betting habits, credit situation, and levels of participation in order to manage programs to ensure maximum profit margins, adequate play levels, and appropriate cost control. Host casino guests and accommodate their needs within program guidelines to ensure guest satisfaction and encourage return visits. Arrange reservations, transportation, and accommodations for guests. Assist guests with questions and special requests to ensure coordination of needs to provide for their maximum convenience and comfort. Organize special function (parties, tournaments, etc.) and participates in aggressive telemarketing efforts to invite customers to special events, individual visits, and/or obtain feedback on customer satisfaction. Identify and intercept VIP customers on the floor, off property and via referrals to grow the database. Maintain personal, direct mail and phone contact with casino customers to build loyalty, increase worth and frequency, as well as fill events. Assists with monthly VIP parties and special events hosted by Marketing. Promotes fun, friendly, positive guest relations through prompt, courteous and efficient service Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco. Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee's department. Have knowledge of the company's programs to address problem gambling. Consults with the appropriate individuals and maintains and effective system of written policies, procedures, and internal controls to ensure compliance with Arkansas Gaming Regulations and Minimum Internal Control Standards. Makes appropriate decisions regarding complimentaries (“comps”), by evaluating the gaming activity of individual players such as recorded play, earned points, comp availability, and guest profitability. Develops/manages memos, policies, procedures, training manuals, and operations manuals for VIP Services. Regular punctual attendance Ability to work required overtime Other duties as assigned QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. Experience in a casino setting preferred, but not required High School Diploma or GED required Bachelor's Degree highly preferred Intermediate to advanced skills in Microsoft Word, Excel, and Outlook Must always keep player and company information private Must demonstrate an understanding of all casino games and slot machines Must present a professional, well-groomed appearance Must have the ability to learn new casino-related software programs Must be flexible regarding schedule and be able to work varied shifts Ability to work a schedule that includes nights, weekends and holidays Ability to travel to and from off-site assignments frequently Occasional travel out of state may be required CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become an IT Help Desk Support. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES Under general supervision, provide technical software, and hardware problem resolution to all end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a help desk environment; clearly communicate technical solutions in a user-friendly, professional manner; pass more complex end-user problems on; Documents, Tracks and Monitors all computer system work requests through the use of the ticket tracking software to ensure a timely resolution to end-users. Answers and problem-solves help desk tickets by email, phone or other forms of communication. Communicate with technology users and staff to understand, identify, document, and resolve problems; escalating where necessary Communicates in a friendly manner all pertinent information in a timely and accurate fashion. Uses department resources to locate answers for end-users. Coordinates timely repair of computer equipment covered by third-party vendor maintenance agreements. Document, Tracks and Monitors all computer system work orders through the ticket tracking software, including detail information about the issue/problem and a complete resolution to the issue/problem. Install and perform minor repairs to hardware, software or peripheral equipment following design or installation specifications. Installs, configures, maintains, and troubleshoots a wide range of software and hardware used throughout casino operations. Investigates appropriate areas of potential problems, investigates error messages and determines resolution Maintains up-to-date expertise in the operation and application of the casino standard computer software and a working knowledge of a wide variety of commonly used hardware and software. Performs hardware/software upgrades to computer equipment as needed. Responds to user requests for service and determines nature and extent of support needed. Sets up equipment for team member use, insuring proper installation of cables and software. Support basic Microsoft related technologies such as Windows Server, Exchange, SharePoint, Office, etc. Tags assets, set up, and assists in the configuration of new and used end-user computers hardware/software including peripherals. Trains users in use of hardware and software Transport, adjust, clean and install/configure computing and related equipment. Maintain inventory of all equipment Provide computer troubleshooting and maintenance. Via telephone or In-person; identifies, diagnoses, and resolves issues for end-users having computer software or hardware issues; communicates solutions to the end-users Maintain strict confidentiality Ensures cleanliness of assigned area, reporting issues to supervisor Calmly, tactfully and professionally handle complaints and concerns, assisting resolution whenever possible, directing to supervisor when not able to assist Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests. Regular punctual attendance Ability to work required overtime Performs other duties as assigned. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. Minimum of 2+ years guest service experience Minimum of 1+ years entry level knowledge of Microsoft Windows workstation & server environment experience Previous casino experience preferred Prefer knowledge of how to assemble and disassemble computer components, including network cabling. Requires the ability to independently perform all of the duties of the position efficiently and effectively. Prefer ability to install, configure, troubleshoot many of the software applications and peripheral equipment used at the casino Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse internal and external community Strong computer skills with highly accurate data entry Able to maintain the highest level of confidentiality Ability to work as a team Highly organized and detail oriented Able to quickly adapt to changing priorities Excellent communication and problem-solving skills CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Concessions Cashier. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES The Concessions Cashier is responsible for greeting customers, answering their questions, taking orders and accepting payments and preparing and serving food and drinks. Always presents a friendly and professional image at the Oaklawn Racing Casino Resort. The following and other duties may be assigned as necessary: Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Maintains strict confidentiality in all departmental and company matters. Provides impeccable guest service to all guests Welcomes customers, informing them about specials or new items, answering questions and accepting orders and payments. Serves food, drinks and other items to customers. Packages food and prepares beverages per customer request for sale. Cleans and restocks work area, dining area, and empties trash and sanitizes equipment and utensils. Learns about food preparation and presentation techniques to improve food quality. Updates signage and displays to attract customers. Takes inventory and replenishes items in display cases, at tables or behind the counter. Adheres to all food safety regulations and quality controls. Follows established procedures and policies of the Oaklawn Racing Casino Resort. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age. High School Diploma or GED required. Previous experience in food and beverage preparation preferred. Guest service experience preferred. Must be able to handle several projects and tasks at the same time. Must be able to perform the physical job duties of all Food & Beverage team members. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. CERTIFICATES, LICENSES, REGISTRATIONS Must be able to obtain and maintain an Arkansas Racing License. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Barn Area Equipment Operator. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Maintains strict confidentiality in all departmental and company matters. Provides impeccable guest service to all guests Maintains the barn area in optimal conditions. Operate tractors, water trucks, spreaders and other equipment to maintain/groom the barn area. Responsible for reading, observing, enforcing and understanding all safety rules for safe operation for each piece of equipment. Maintain tractors, water trucks, and equipment. Must use sound judgement when using equipment around the horses. Performs preventative maintenance such as changing oil, replacing belts, etc. Performs minor corrective maintenance on equipment, such as trucks, tractors, barn equipment, etc. to repair equipment. Uses various hand tools Maintain the professional appearance of the barn area and ensures the adherence of the preventative maintenance program Ensure timely response to all reports of safety hazards and proper communication Uphold standards and practices that support the comprehensive safety and integrity of horseracing Perform all of the duties and responsibilities in a professional, friendly, courteous and helpful manner, maintaining extreme confidentiality with all information Other duties as assigned QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High school diploma or GED required. One (1) + year barn area maintenance experience or similar role Experience with industry equipment (i.e. tractor, truck, grader, front end loader etc.) Experience with OSHA standards of safety Must be able to perform the physical job duties of all Facilities team members. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Must possess a valid driver's license and have acceptable driving history as determined by Oaklawn Jockey Club. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become the Director of Surveillance. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES The Director of Surveillance manages and directs the surveillance department ensuring strict compliance with state and internal regulations. Requires in-depth knowledge of all policies, procedures, and regulations of all gaming areas and positions. Investigates compliance issues, guest and team member issues and other incidents on the company property. Ensures that all surveillance equipment is functioning properly and within guidelines. Undertakes reviews and investigations at the request of management and police agencies. Ensures that all reporting is done in compliance with regulatory standards. Responsible for all surveillance department staffing, scheduling, training, coaching, discipline and terminations. Always presents a friendly and professional image at the Hotel/Casino. The following and other duties may be assigned as necessary: Responsible for directing the overall operations and staff of the Surveillance department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and Gaming regulations. Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM. Develop, enforce, review and approve changes or revisions to operating practices, procedures and standards based on business practices and internal controls. Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance Department for which this position is responsible. Oversees the installation, operation and maintenance of all surveillance related equipment. Informs a member of Executive Team and/or General Manager of any irregular activities. Submits all appropriate reports when incidents, infractions, and violations occur. Serve as liaison with gaming regulators, public law enforcement, and other agencies as it relates to Surveillance by maintaining a positive and constructive relationship. Conduct, supervise and prepare reports relating to any incident that is reported. Protect and preserve the assets of the company. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. Maintains strict confidentiality in all departmental and company matters. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. Bachelor's Degree (B. A.) preferred or equivalent. 8-10 years of casino Surveillance experience. At least five years of previous Surveillance leadership experience preferred. Must have thorough knowledge of casino operations, casino games, casino cheating and embezzlement scams, etc. Comprehensive knowledge of video surveillance systems. Advanced computer knowledge; proficient in all Microsoft applications to include email use, incident report data entry, and report writing. SUPERVISORY RESPONSIBILITIES: This job has supervisory responsibilities. Responsible for staff development and training programs. Responsible for rewards and recognition program to maximize employee engagement. Evaluates team members within department and delivers constructive feedback to employees in regards to performance. Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. Determines work procedures and expedites workflow. Responsible for employee performance (disciplining, coaching, counseling). LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Must possess a valid driver's license and have acceptable driving history as determined by Oaklawn Jockey Club. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Spa Massage Therapist. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: Adheres to policies of Oaklawn. Performs massage and body services that meet the established guidelines for the type of service offering and that fulfill guest expectations. Performs all treatments on services menu based upon current licensure. Assesses contraindications of guest that may prevent service from taking place. Meets the needs of the guest at all times throughout the service. Understands and uses universal precautions when providing services. Cleans and disinfects all equipment on a daily basis. Maintains the highest level of product knowledge and has complete knowledge of all spa service presently offered. Understands the ingredients in products and can explain their benefits to guests. Answers guests' questions in a knowledgeable and professional manner. Recommends products for home use. Suggests to guests other beneficial treatments offered in the spa. Begins and ends all treatments on time. Works assigned schedule and arrives and departs from their shift on time. Ensures that work areas are clean and set according to procedures. Informs Spa Director or other management personnel about product needs. Creates and maintains client cards and treatment notes, when appropriate. Completes all assigned side work. Attends all scheduled meetings. Attends scheduled professional trainings. Reports any incidents or accidents to a member of the management team. Other duties as assigned. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High School Diploma or GED. Valid state license in massage therapy or other credentials required by the state. Previous massage and body work experience. Customer service experience, preferably in a spa. Must be able to build rapport with guest. Ability to explain various treatments/services to guests. Excellent customer service skills and work ethic. Efficient, well organized, and able to handle a variety of duties simultaneously. Energetic, enthusiastic, and motivational. Professional manner, discretion, and appearance. Good verbal and written skills. Strong team player. A comfort level with product recommendation. Availability When Facility Is Open: This could include nights, weekends, and holidays. Ability to stand for long periods. Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly to move objects. The employee may occasionally lift and/or move up to 25 pounds. This position requires the following abilities: balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity. The employee will be required to operate the following tools: massage oils and lotions, hot stones, hot cabbie, hand towels, eye masks, body treatment products, hot packs, mud, salts, paraffin heaters, and disinfectants. Work conditions include exposure to odors, fumes, and vibrations. For those working in a facility with a hammam, this would include working with water and steam in hot temperatures. SUPERVISORY RESPONSIBILITIES This job does not have any supervisory responsibilities LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Bugler Host. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES: The Bugler Host greets guests, monitors server table seating rotation, seats guests with menus, silverware, drinks and special seating accommodations. The host/hostess is responsible for understanding and promoting monthly promotions and daily specials to ensure that all guests have an enjoyable experience. May act as cashier. Always presents a friendly and professional image at the Hotel/Casino. The following and other duties may be assigned as necessary: Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. Cooperates and communicates with all fellow team members, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. Makes efforts to keep informed of company information and communications by participating in department meetings, huddles and reviewing property bulletin boards, digital signage, and company newsletter. Effectively communicates concerns and information to supervisor and listens to communication from supervisor. Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. Observes and reports any and all unsafe behavior displayed by internal and external guests. Greets and seats guests, presents menus to guests, informs them of promotions and specials. Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations. Takes names on waiting list, monitors restaurant server seating rotation/floor board plan. Observes tables and keeps track of clean, dirty and occupied tables. Takes guest information and quotes wait times to guests accurately when tables are not immediately available. Cleans, organizes and stocks menus at host area. Answers phone and answers questions concerning the menu and restaurant. Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience. Ensures waiting and foyer areas are kept clean. Acts as cashier as needed or assigned. May be assigned to various venues throughout the property depending on business needs. Assists other team members and departments to contribute to the best overall performance of the department. Upholds a Four Diamond & Four-Star service model. Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests. Regular punctual attendance. Ability to work required overtime. Excellent guest service and communication skills. Ability to read, write and communicate effectively in English. Superior attention to detail and accuracy. Troubleshooting and problem-solving abilities. Ability to meet strict deadlines. Ability to multi-task and remain organized. Must be able to maintain strict confidentiality, discreetness and tact at all times. Ability to deal effectively and interact well with team members and guests. Ability to resolve problems/conflicts in a diplomatic and tactful manner. Ability to adjust quickly to changing conditions. Ability to seek guidance when unsure. Ability to work with interruptions and/or distractions. Other duties as assigned. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. 1+ years food service experience preferred 1+ years guest service experience CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Surveillance Operator. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES The Surveillance Operator is responsible to protect the assets of the company and the integrity of gaming. This is accomplished through monitoring of the casino using Closed Circuit Television (CCTV), digital recording devices and direct observation to ensure compliance with, and document violations of, company policies and procedures and appropriate laws and regulations. Always presents a friendly and professional image at the Hotel/Casino. The following and other duties may be assigned as necessary: Review video and complete documentation regarding specific slot and table game jackpots, guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances. Conduct routine surveillance filming, review video, and complete documentation to detect suspicious activities and behavior throughout casino and gaming areas. Monitor all casino areas, team member areas and property as a whole Operate CCTV/digital equipment to conduct surveillance. Prevent loss by identifying procedure errors and suspicious behavior shown by team members and guests in the casino. Maintain strict confidentiality for the company when conducting observations and investigations. Write and prepare daily reports and logs. Maintain evidence by dubbing and saving video files. Testify in court as a representative for the company as necessary. Takes initiative to learn all aspects of the Surveillance Department. Learns and stays up-to-date on the rules of game play for all table games Understands and adheres to all state, federal and gaming regulations and policies Maintains knowledge of the policies and procedures of all gaming departments Keeps a “firewall” between surveillance and other departments to ensure that ethics and integrity are never questioned Answers emergency calls and dispatches EMS, security and/or other emergency personnel to the appropriate area Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests Punctual attendance required Ability to work required overtime. Ability to maintain a calm, professional and friendly demeanor in all situations Ability to work as a team Able to maintain the highest level of confidentiality Able to quickly adapt to changing priorities Must be able to respond calmly in crisis and stressful situations. Ability to work on assignments that are complex in nature while exercising sound judgment in problem resolution and actively participates in making recommendations. Display strong verbal and written communication skills Must be able to see and also remember the specific details of incidents and persons. Works with high level of personal integrity Excellent communication and problem-solving skills Highly organized and detail oriented Knowledge of all facets of the gaming industry Knowledge of gaming, federal and state reporting requirements Strong computer skills Able to read and interpret written information. Writes clearly and informatively, edits work for spelling and grammar and varies writing style to meet needs. Must be able to work independently and on a team, and exercise good judgment in handling a variety of situations. Strong logic, mathematical, numerical and statistical skills. Must have excellent problem-solving abilities. Other duties as assigned QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High school graduate or GED required; college grad preferred Casino experience preferred Experience in military, law enforcement, surveillance, loss prevention or security is preferred Guest service experience is a must SUPERVISORY RESPONSIBILITIES This job does not have supervisory responsibilities. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Must possess a valid driver's license and have acceptable driving history as determined by Oaklawn Jockey Club. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Compliance Coordinator. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES The Compliance Coordinator is responsible for ensuring property compliance with the BSA/Title 31 and for facilitating a close working relationship and effective communication with all regulatory agencies including but not limited to Arkansas State Gaming Commission, Operations, and both internal and external auditors. The following and other duties may be assigned as necessary: Act in accordance with all Company standards, policies, and procedures. Practice, support, and promote "Oaklawn Racing Casino Resort” Standards at all times. Perform audit procedures as directed by the Director of Security & Compliance. Serves as the lead in determining whether suspicious activity will be reported to the appropriate Federal agencies and what additional actions will be taken. Review immediately any Compliance Report and coordinate a proper and timely response with the appropriate department head(s). Review and update Company policies and procedures. Ensure an accurate library of them is easily accessible to all Team Members. Ensure that all required policies and procedures are submitted to the prior to implementation. Maintain and update Oaklawn's SICs and ensure that it is easily accessible to all Team Members. Manage/supervise the Compliance Supervisor and Specialist and assist with property all Title 31 activities. Document and disseminate correspondence with the appropriate departments. Perform walkthroughs of gaming areas to ensure compliance with regulations and that Team Members are properly trained and understand all required procedures. Plans, manages and is responsible for the performance and completion of AML audits. Assesses compliance with Title 31 compliance with regulatory requirements and company policies and procedures to ensure company assets are safeguarded. Develops, implements, and maintains audit programs, procedural manuals and guidance. Performs risk assessments and assists to ensure commensurate controls are in place. Ensures audit practices are compliant, current with regulatory and industry changes and conform to department and professional standards. Leads and manages Team Members under supervision, including developing, appraising, counseling, hiring and terminating. Monitors that Team Member job duties are timely and properly completed. Reviews work papers, ensuring that such work papers contain sufficient, competent, and relevant evidential matter to support the conclusions noted. Monitors that work papers and other records are properly organized and maintained/retained. Develops, implements, and maintains the AML training program ensuring compliance with AML requirements and current policies and procedures. Trains and communicates changes to Compliance Team Members. Reviews (internal and external) audit results and implements corrective action as needed. Completes analysis and reports in a timely manner with accuracy and completeness. Accurately and completely performs all administrative duties and monitors that Compliance Team Members do the same. Analyzes current processes and procedures and makes and implements improvements under direct control and recommends solutions for items outside of direct control. Other duties as assigned. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. Bachelor's Degree in Accounting, Business Administration or related discipline. Minimum seven (7) years experience in compliance in the gaming industry dealing with Title 31, regulations, and audits A minimum of two (2) years supervisory experience is required. Proven ability to maintain a high level of confidentiality and professionalism. Demonstrated ability to meet deadlines and effectively manage multiple priorities in a fast paced and demanding environment. Proficient with computer skills, including Outlook, Word, and Excel. Strong organizational skills. Especially strong written skills. Must possess excellent interpersonal, oral, and written skills to communicate effectively with Team Members, Management, and Regulators. Demonstrated knowledge of Casino Gaming rules, regulations, policies, and procedures. Proven ability to discuss detailed regulatory and accounting issues with Gun Lake Casino management and Oaklawn personnel regarding all aspects of an audit. SUPERVISORY RESPONSIBILITIES This job does not have any supervisory responsibilities LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Mutuel Teller. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES The Mutuel Teller is responsible for selling and cashing pari-mutuel tickets. Always presents a friendly and professional image at Oaklawn Hot Springs, Arkansas. The following and other duties may be assigned as necessary: Cashes tickets and pays out money after verification of win utilizing the Cash Count Back Procedure. Enters customers' transactions into computer to record transactions, and issues computer generated receipts. Orders daily supply of cash, and counts incoming cash. Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen. Provides vouchers, results, and summaries as requested. Maintains a working knowledge of Probe procedures and troubleshooting. Regular punctual attendance Ability to work required overtime Previous cash handling experience. Excellent customer service and communication skills. Ability to work in a fast-paced and high volume environment with emphasis on accuracy and timeliness Good understanding of horse race betting desired. Other duties as assigned QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Prior mutuel teller experience is preferred Must be reliable to work as scheduled High School Diploma or GED equivalent preferred. CERTIFICATES, LICENSES, REGISTRATIONS Must be able to obtain and maintain an Arkansas Racing License. Must successfully complete C.T.R. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. The Heavy Duty EVS team member is responsible for the daily upkeep of the interior and exterior of the casino facility while upholding Oaklawn's Core Values. Always presents a friendly and professional image at the Hotel/Casino. ESSENTIAL DUTIES AND RESPONSIBILITIES Contributes to a team effort and accomplishes related results as required. Mixes chemicals and operates carpet shampooer and buffer. Moves furniture and cleans assigned area. Maintains and cleans machines after use. Provides excellent guest services, treating guests and team members with courtesy and consideration at all times. Cooperates and communicates with all fellow team members, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. Maintains excellent working relationships with other departments and all applicable regulatory commissions and vendors as needed. May be assigned to various venues throughout the property depending on business needs. Follows established procedures and policies of the Oaklawn Racing Casino Resort. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. Guest service experience preferred. Must be able to perform the physical job duties of all EVS team members. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Banquet Server. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES The Banquet Server is responsible for providing general supervision for banquets and events. Always presents a friendly and professional image at the Hotel/Casino. The following and other duties may be assigned as necessary: Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Maintains strict confidentiality in all departmental and company matters. Provides impeccable guest service to all guests Provides fast, friendly, professional and responsive guest service to the restaurant guests, bussers and restaurant host/hostess. Maintains current and accurate information regarding menu (i.e., pronunciation, preparation techniques, seasonings, ingredients and plate presentation). Suggests items to guests based on expressed guest preference. Up-sells appetizers, beverages, desserts in accordance with restaurant service standards. Working knowledge of computer especially POS system: Be able to use POS system to enter food and beverage orders into the system to ensure accurate preparation of product. When necessary be able to manually itemizes total, and present check for payment to correct guests. Follows all cash handling and gaming guidelines. Ensures proper set up and maintenance of service station, tables, and common areas thought-out all dining rooms. Ensures that all silverware, glassware, flatware is polished, stocked, and set to service standards. Ensures sufficient set ups for service station, including silverware, china, sugar creamers, iced tea and coffee according to business levels. Knowledgeable in all liquor and wine service along with all state laws pertaining to sale and service of liquor and alcoholic beverages. Delivers prepared food to the appropriate guests within designated time standards of completed production of order. Monitors and resolves service issues for entire outlet according to service standards. Assists bus help, as necessary, in bussing, cleaning and setting tables. Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled or required. Operates and maintains equipment as required in accordance with established guidelines and safety procedures. Recognizes Diamond & Emerald players and ensures they receive the appropriate service. Knows and promotes current casino events and programs and can give guests directions to all casino areas. Clears, cleans, resets, and maintains station during shift. Assists other servers in giving the best possible service Handles guests' receipts according to internal policy. Remains up-to-date on casino events and hours of operation for all F&B outlets. Follows established procedures and policies of the Oaklawn Racing Casino Resort. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High School Diploma or GED required. Two or more years' dining server experience required; fine dining preferred. Casino experience preferred. Must be able to handle several projects and tasks at the same time. Must be able to perform the physical job duties of all Food & Beverage team members. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. SUPERVISORY RESPONSIBILITIES This job does not have supervisory responsibilities. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Must successfully complete R.S.A. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a part of the Count Room Attendant I. Under the supervision of the Count/Drop Supervisor, the position is responsible for collection of drops from EGS machines, processing and counting currency from drop and ensuring compliance with applicable laws, rules and regulations of the Gaming Commission, Federal and State laws governing monetary transactions and company policies, procedures and controls. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for opening, removing and securing currency from the EGS machines and table games. Adheres to all Drop/Count policies and procedures. Monthly drop of kiosks Ensures integrity of all drop/count transactions Accurately counts slot machine currency drop and tickets. Operates electronic currency counter/sorter and ticket counter equipment. Records currency from each bill acceptor and table game box on the electronic currency counter. Prepares and bundles the currency drop for verification. Separates slot ticket and currency from gaming machines. Prepares and creates various reports on the count and enters into computerized online accounting system. Informs supervisors of any discrepancies or variances. Ensures area is maintained and clean. Complete Drop/count during regular shift. Maintains confidentially of all information. Contributes to a team effort and accomplished related results as required. Ensure the safety and security of guests and team members. Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests Punctual attendance required QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High School Diploma or GED required. One year money handling experience preferred Superior attention to detail Strong analytical and problem solving skills Strong math skills Computer proficiency Strong money handling skills Ability to work in a fast paced, high energy environment Excellent verbal and written communication skills Ability to maintain a professional and positive demeanor with guests and team members Ability to adhere to OJC attendance standards CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. OAKLAWN RESORT IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. The Facility Engineer HVAC is responsible for overseeing, coordinating and executing installation, repairs, troubleshooting and performing preventive maintenance on, including but not limited to, commercial grade heating, ventilating, and air conditioning (HVAC) systems and multi-zone systems that incorporate pneumatic, electronic, and/or programmable logic controls. Responds to emergency power failures and emergency back-up systems. Monitor and test various HVAC systems. Coordinate inspections for contractor performed work in renovations and new construction projects. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Maintains strict confidentiality in all departmental and company matters. Provides impeccable guest service to all guests Installs and monitors performance of installed HVAC equipment for hazards, adjustments, or replacement. Repairs, installs, replaces, and tests HVAC equipment, and appliances using appropriate tools and testing instruments. Leads lower level HVAC technicians in troubleshooting, diagnosis, and repair of commercial air conditioning and multi-zone heating and cooling systems that incorporate pneumatic, digital, and central energy management system controls. Develops heating, ventilating, and air conditioning (HVAC) system modification plans and estimates jobs for remodel activities. Creates preventive maintenance checklists for new equipment. Interprets as-built building blueprints and recommends system modifications for remodel projects in accordance with applicable regulations. Researches and selects materials for HVAC systems installation, repair, and maintenance. Leads, guides, and/or trains other technicians in applicable procedures and techniques. Ensures proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices. Prioritizes, schedules and assigns work. Provides training, guidance and coaching. Assists technicians in troubleshooting system malfunctions. Monitors work practices to ensure safety practices are utilized. Oversees maintenance repair and troubleshooting for HVAC systems and apparatus. Oversees installation of HVAC services for construction projects Reviews pre-construction documents and technical guidelines Responds to emergency HVAC calls such as power outage and failures. Evaluate situation and take proper corrective action. Oversees inspections for contractor performed work in renovations and new construction projects. Responsible for identifying, estimating and prioritizing trade related improvements for Oaklawn properties. Reviews and authorizes department purchases ensuring transactions meet guidelines. Performs weekly inspections of facilities to determine needs, issues and project completion Follows established procedures and policies of the Oaklawn Racing Casino Resort. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High school diploma or GED; VOTECH required. Six or more years of trade experience directly related to the duties and responsibilities specified.; industrial/commercial experience required. HVAC installation, maintenance, and repair skills required. Knowledge of HVAC systems maintenance and repair. Ability to use hand and power tools applicable to trade. Ability to lead others in troubleshooting and emergency repairs. Ability to develop and implement planned maintenance programs. Ability to read, understand, and follows safety procedures. Must be able to perform the physical job duties of all Facilities team members. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. SUPERVISORY RESPONSIBILITIES This job does not have supervisory responsibilities. LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Must possess a valid Arkansas Master license. Must possess a valid driver's license and have acceptable driving history as determined by Oaklawn Jockey Club OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become an Usher. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES The Usher/Usherette assists guests by directing them to the appropriate seating areas and other venue amenities, answers questions about the race track, and helps to solve guest issues as they arise. They also ensure that each guest attending any event held at Oaklawn is welcomed with the highest level of customer service. Always presents a friendly and professional image at Oaklawn Racing Casino Resort. The following and other duties may be assigned as necessary: Initiates and practices the highest level of guest service by ensuring that new and returning guests are provided with an exceptional experience. Engage in meaningful and personalized conversation while assisting customers in making informed choices regarding their Oaklawn experience. Ensure that guests are welcomed into a clean, safe and professional environment by taking ownership and having pride of the overall cleanliness of your work area. Review and retain information from Oaklawn in order to support and promote all business units by communicating details of marketing promotions and upcoming events. Usher guests to the appropriate reserved seating areas. Monitor the reserved seating section and maintain visibility with guests in order to identify seating concerns and address and resolve issues when needed. Assist in keeping customer seating areas clean throughout shift by assisting Food and Beverage with bussing duties. Enhance the customer experience by building and maintaining positive relationships with season seat holders and other regular guests. Ability to work required overtime. Regular punctual attendance required. Other duties as assigned. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High school graduate or GED preferred Fluency in English both verbal and non-verbal. Able to quickly adapt to changing conditions Neat, professional appearance with excellent personal hygiene Ability to maintain a calm, professional and friendly demeanor in all situations Able to adhere to and deliver Oaklawn's Core Values Ability to work independently with limited supervision Ability to use hand held 2-way radio in a professional manner Able to work in varied weather conditions Must be able to stand, stoop and walk for long periods of time Ability to interact with guests and co-workers in a highly collaborative environment Previous customer service experience required CERTIFICATES, LICENSES, REGISTRATIONS Must be able to obtain and maintain an Arkansas Racing License. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. Responsible for monitoring, directing, and controlling the designated parking lots for guest parking. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide positive customer experiences by consistently providing excellent service Patrol assigned parking lot to monitor cars and contents and ensure that only authorized persons are on the lot Ensure vehicles are safely and legally parked Direct traffic in and out of the parking lot Provide information about available Oaklawn parking lots Monitor the parking/drive up area to keep the flow of vehicles organized Report any suspicious acts to supervisor Write reports of any unusual activities or incidents Follow assigned work schedule Attend all scheduled meetings called by supervisors Performs all other tasks and duties as assigned Punctual attendance required Ability to work required overtime. Other duties as assigned QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High school graduate or GED preferred Fluency in English both verbal and non-verbal. Able to quickly adapt to changing conditions Neat, professional appearance with excellent personal hygiene Ability to maintain a calm, professional and friendly demeanor in all situations Able to adhere to and deliver Oaklawn's Core Values Ability to work independently with limited supervision Ability to use hand held 2-way radio in a professional manner Able to work outdoors for 90% or more of shift Able to work in varied weather conditions Must be able to stand, stoop and walk for long periods of time SUPERVISORY RESPONSIBILITIES This job may or may not have supervisory responsibilities. LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. CERTIFICATES, LICENSES, REGISTRATIONS Must be able to obtain and maintain an Arkansas Racing License. Must possess a valid driver's license and have acceptable driving history as determined by Oaklawn Jockey Club. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Parking Patrol. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES The Parking Patrol maintains a high level of visibility in Oaklawn's parking areas to ensure safety and security for guests, team members, and property. By maintaining high visibility, he/she will deter potential criminal acts. He/She will immediately report any issues or criminal behaviors. Monitors all parking areas by continuously patrolling via security vehicle. Delivers excellent guest service in accordance with Oaklawn's Core Values and Standards of Behavior. The following and other duties may be assigned as necessary: Ensures a maximum level of guest safety, service and satisfaction is achieved and maintained. Must adhere to all traffic laws and company policies Assists guests promptly and courteously. Held accountable to the highest degree for the accuracy and thoroughness of departmental records and reports. Presents a clean, neat and well-groomed appearance Maintains awareness of parking lot activities and reports all issues immediately Continuously to patrol parking areas Inspects vehicle prior to starting shift and ensures that the vehicle is clean and safe Stay informed of the company's safety and emergency action procedures Communicate effectively with all levels of the Oaklawn team members and guests. Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike Immediately report unsafe conditions, hazards and accidents to a supervisor or manager on duty Maintains strict confidentiality Maintain a positive and professional image for the Oaklawn at all times when performing duties or representing the Oaklawn and encourage others to do the same Ensure the highest quality of guest service is delivered in accordance with Oaklawn's Core Values and Standards of Behavior Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests Regular punctual attendance Ability to work required overtime Responds to verbal and/or physical altercations and applies or directs the appropriate measures to resolve the situation. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. Enforce internal control policies and procedures Enforce underage gambling and drinking laws Conduct regular security post inspections Prepare security incident reports and maintain security logs. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Patrol designated areas to prevent theft, violence, safety issues and hazards Ensure locked areas remain secure by performing door checks Respond to all security calls and alarms in a timely manner. Operate communication equipment properly, safely and according to company policy and procedure Provides assistance, directions, and answer questions as needed in a professional courteous manner Performs daily duties and other miscellaneous job-related duties as assigned Stay informed of and follows safety and emergency action procedures Complete all Security department paperwork in a timely and efficient manner Knowledgeable of and consistently follow Oaklawn policies and procedures as well as appropriate local, state and federal regulations Communicate effectively with all levels of the Oaklawn team members and guests. Regular attendance is required Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike Maintains strict confidentiality Maintain a positive and professional image for the Oaklawn at all times when performing duties or representing the Oaklawn and encourage others to do the same Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests Regular punctual attendance Ability to work required overtime Ability to handle several tasks at the same time Ability to lead by example and act as an ethical and positive role model Ability to maintain a calm, professional and friendly demeanor in all situations Able to maintain the highest level of confidentiality Able to quickly adapt to changing priorities Superior guest service and interpersonal skills. Must be able to work independently and on a team, and exercise good judgment in handling a variety of situations. Excellent communication and problem-solving skills Must have a professional attitude and appearance. Ability to use a hand-held radio for communications Ability to read, write and communicate effectively in English Other duties as assigned QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High school diploma or equivalent 1+ year security or similar experience preferred Guest service experience is a must Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Ability to maintain a calm, professional and friendly demeanor in all situations. Ability to handle and defuse hostile, intoxicated or upset individuals professionally and calmly. Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. Must have a valid driver's license and clean driving record Must be able to communicate effectively in English Able to quickly adapt to changing conditions Able to work alone for long periods of time with limited supervision Able to adhere to and deliver Oaklawn's Core Values and Standards of Behavior SUPERVISORY RESPONSIBILITIES This job does not have supervisory responsibilities. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Must possess a valid driver's license and have acceptable driving history as determined by Oaklawn Jockey Club. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Table Games Manager. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES The Table Games Manager is responsible for the operations of the Table Games department, including but not limited to, policy, procedure and regulations compliance, hiring, training, disciplinary actions and scheduling of table games team members, the financial success of the table games department and ensuring the delivery of superior guest service in line with company objectives. Always presents a friendly and professional image at Oaklawn Hot Springs, AR. The following and other duties may be assigned as necessary: Responsible for supervising and managing staff in the Table Games department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. Provides direction and oversees all games, game protection, and overall Table Games operations. Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance. Overall responsible for the accountability of the chips, cards, dice and all other gaming equipment. Answers inquiries pertaining to Table Games policies and services, and resolve occupants' complaints while supporting all customer service programs. Assigns duties to Table Games leadership and creates/approves work schedules for efficient business performance. Approves financial activities of Table Games department. Works closely with Vice President/Director to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability Makes final decision on implementation and oversight of overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability for all areas of responsibility. Observes and monitors staff performance and plan work processes in order to ensure efficient operations and adherence to Table Games policies and procedures. Recommends and approves changes in status of team members including but not limited to changes from full time to part time, promotions, and transfers. Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances. Protects and preserves assets of the company. Understands and adheres to all bargaining unit agreements (where applicable). Responsible for the overall integrity of daily Table Games operations. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. Maintains strict confidentiality in all departmental and company matters. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. Bachelor's degree (B.A./ B.S.) from four-year college or university; or minimum of five years experience in a comparable Table Games Operations leadership position; or equivalent combination of education and experience. Excellent skills in both written and oral communication. Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must have extensive knowledge of all Table Games and Table Games Operations. Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. SUPERVISORY RESPONSIBILITIES This job has supervisory responsibilities. Responsible for staff development and training programs. Responsible for rewards and recognition program to maximize employee engagement. Evaluates team members within department and delivers constructive feedback to employees in regards to performance. Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. Determines work procedures and expedites workflow. Responsible for employee performance (disciplining, coaching, counseling). CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.