Observe.AI jobs - 1,403 jobs

About Us Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business. Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management. Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel. Why Join Us As an Engagement Manager for AI Agent deployments, you'll own how we implement VoiceAI and ChatAI for our enterprise customers - from strategy through execution. Your job is to make every deployment smooth, high-impact, and set up for long-term success. This role blends program leadership, customer strategy, and value realization. You'll guide complex rollouts, coordinate across multiple teams, manage risks, and ensure every launch delivers clear, measurable outcomes. What you'll be doing Lead End-to-End AI Agent Delivery: Own AI Agent deployments from kickoff → design → build → testing → go-live → hypercare → optimization. Conduct business and technical discovery to deeply understand customer workflows, KPIs, and success criteria. Orchestrate a Cross-Functional Delivery Pod: Lead a matrixed delivery team including Experience Designers, AI Agent Engineers, and Telephony Engineers. Coordinate with Engineering on feature gaps, technical escalations, and roadmap alignment. Drive Customer Outcomes & Long-Term Success: Own the success of multi-phase AI transformation programs. Post-go live, act as the customer's primary AI Agent program lead - running QBRs, tracking KPIs, and driving continuous value. Establish Scalable Processes & Governance: Create and refine playbooks, delivery templates, evaluation frameworks, UAT processes, hypercare models, and best practices Ensure compliance with testing, evaluation frameworks, UAT processes, and deployment checklists. Manage timelines, deliverables, documentation, and cross-functional dependencies for multiple concurrent customer programs. Customer Enablement & Training: Guide customers through operational readiness, change management, and best practices for scaling AI within their contact centers. Be the Face of AI Strategy for Enterprise Customers: Present confidently to frontline leaders, IT executives, and C-suite stakeholders. Translate complex AI/technical concepts into business outcomes and guide customers through AI maturity and transformation journeys. What you'll bring to the role 5+ years in enterprise customer delivery, professional services, program management, or consulting (SaaS, AI, CX, digital transformation, or contact center domains preferred) Proven success leading complex enterprise implementations with cross-functional and executive stakeholders. Strong understanding of contact center KPIs like containment, AHT, CSAT, NPS, and how they influence AI Agent projects. Comfort leading customer-facing discussions - from deep technical troubleshooting to weekly project demos. Demonstrated ability to manage multiple projects simultaneously in fast-paced, evolving environments. Excellent communication, training, documentation, and relationship-building skills. Bonus points for: Experience with Conversational AI, VoiceAI, RAG systems, or NLU/NLP platforms. Hands-on experience to CCaaS platforms (Genesys, NICE, Amazon Connect, Five9, Talkdesk, Zoom Contact Center). Perks & Benefits Competitive compensation including equity Excellent medical, dental, and vision insurance options Flexible time off 10 Company holidays + Winter Break and up to 16-weeks of parental leave 401K plan Quarterly Lifestyle Spend Monthly Mobile + Internet Stipend Pre-tax Commuter Benefits Salary Range The base salary compensation range targeted for this full-time position is $133,000-$149,000 Range per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company's compensation practices. Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit ************** . #LI- Redwood City, CA (Hybrid)

About the Team The Strategic Finance team at OpenAI plays a critical role in shaping the company's long-term trajectory. We partner closely with Product, Engineering, and Go-to-Market teams to inform high-stakes decisions through rigorous data science and economic modeling. As part of our expanding Data Science function, we're building a best-in-class forecasting capability to drive real-time, data-driven decision-making across user growth, revenue, compute infrastructure, and more. We are developing a scalable forecasting platform to help us understand and anticipate business dynamics in an increasingly complex, usage-based world. Our models are foundational to planning, pricing, operational efficiency, and growth strategy - supporting key investment decisions and unlocking OpenAI's full potential. About the Role We're looking for a hands-on technical leader to build and lead a small but mighty team of applied data scientists and ML engineers to develop forecasting capabilities and platforms from the ground up. Your team will be responsible for building and scaling robust, interpretable, and production-ready forecasting systems. These models will power critical business decisions by predicting core metrics such as DAU/WAU, revenue, compute consumption, and profitability. You will work closely with Strategic Finance leaders to integrate these scalable forecasting capabilities into their operational rhythms and collaborate with the Growth team to forecast key KPIs. This is a highly cross-functional role that requires technical excellence, strong product intuition, and business acumen. You\'ll collaborate with various partners to operationalize forecasting insights, influence company-wide strategy, and build foundational forecasting capabilities at OpenAI. This role is based in San Francisco, CA. We follow a hybrid work model of three days in the office per week and offer relocation assistance to new employees. In this role, you will: Build and manage a world-class team of applied data scientists and ML engineers to develop forecasting platforms at scale. Design and own the roadmap for the forecasting platform in partnership with cross-functional stakeholders. Collaborate closely with Strategic Finance teams to ensure forecasts are well integrated into planning processes, and executive decision-making. Work closely with cross-functional partners to help them adopt scientific, automated forecasting solutions. Own the end-to-end modeling lifecycle, including scoping, feature engineering, model development and prototyping, experimentation, deployment, monitoring, and explainability. Research and evaluate emerging tools and techniques in the forecasting space. Translate technical outputs into business-aligned recommendations and decision frameworks. You might thrive in this role if you have: Extensive experience building production-ready models for time series applications. Proven track record of building adjustable and explainable forecast models for multiple planning cycles. 10+ years of applied data science & engineering experience, with deep hands-on expertise in forecasting and predictive modeling. Demonstrated experience with model monitoring, debugging, and long-term maintenance in production environments. Excellent communication and storytelling skills - able to simplify complexity and influence executive stakeholders. Team leadership experience with a track record of building high-performing, engaged teams. An advanced degree (MS or PhD) in a quantitative field (e.g., Statistics, Computer Science, Economics, Operations Research). A self-directed, intellectually curious mindset and comfort leading ambiguous projects from 01. The ability to thrive in a dynamic environment - flexible, resourceful, and willing to do what it takes to succeed. Bonus if you have: Experience building or scaling forecasting platforms in a high-growth company. A passion for AI and a strong perspective on how machine learning should inform strategic decisions in fast-moving environments. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI's Affirmative Action and Equal Employment Opportunity Policy Statement. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link. OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology. Compensation Range: $390K - $490K #J-18808-Ljbffr

A leading technology solutions provider is looking for an Oracle Utility - Techno Functional Consultant with significant experience in Oracle Utilities applications. This role requires expertise in SQL and PL/SQL along with a deep understanding of the utility industry. Candidates should have at least a bachelor's degree and 5-7 years of experience in Oracle Utilities implementations. The position is primarily remote, offering a competitive hourly rate based on experience. #J-18808-Ljbffr

You drive the strategy, Spark does the stakeholder updates. The AI for PMs. We are looking for an IT Operations Specialist who is proactive, resourceful, and excited to support a fast-growing global company. You'll be the primary IT point of contact for our San Francisco office, ensuring our team has a seamless technology experience - whether that's setting up laptops, maintaining AV systems, supporting SaaS access, or coordinating with vendors and logistics partners. This role is hands‑on and varied: you'll support day‑to‑day IT requests, maintain our office technology environment, and work closely with a distributed IT team across North America and Europe. You'll also help drive the way our IT operations scale - expanding automation, enhancing service desk capabilities, and using AI agents to streamline workflows and processes across the company. On a Typical Day, You Will… Purchase, track, and deploy laptops, peripherals, and IT/AV equipment Manage shipping, receiving, and logistics for onboarding/offboarding and remote team members Maintain and troubleshoot office AV systems (conference rooms, Zoom Rooms, displays, audio equipment) Process employee support tickets related to devices, access, connectivity, and SaaS tools Handle access management in Google Workspace, Okta, and other internal systems (Zoom, Notion, 1Password, Envoy, etc.) Be the process owner for onboarding and offboarding Write internal documentation and help improve operational workflows Support office infrastructure such as Wi‑Fi, printers, and shared devices Maintain a clear and accurate IT asset inventory Work closely with Office Management, People Ops, Security, and Workplace teams Communicate with external vendors to coordinate purchases, repairs, and service requests Identify recurring issues and implement automation or self‑service solutions where possible (e.g., scripted workflows, MDM automations, AI/agent‑driven support) Help build and improve our service desk experience, including optimizing ticket routing, creating knowledge‑base content, and piloting tools like Glean or agent‑based IT support Evaluate and recommend opportunities for tool consolidation, cost savings, and improved vendor partnerships Proactively improve IT operations by analyzing patterns, reducing manual workload, and standardizing systems and processes About You Experience in IT Operations, Desktop Support, or Helpdesk roles Comfortable working independently and taking ownership of your responsibilities Familiar with mac OS and iOS environments Working knowledge of Google Workspace, Okta, Slack, Zoom, and SaaS administration You are independent, proactive, and able to take ownership without micro‑management Basic networking knowledge (LAN, Wi‑Fi, VPN) Strong communication skills and a helpful, customer‑first attitude Organized and reliable, with solid time and task management Interest in leveraging automation, modern IT tools, or AI‑driven workflows to improve efficiency and employee experience Nice to have Experience with MDM systems (e.g., Kandji, Jamf, Intune) Prior involvement in office setups, expansions, or relocations Understanding of IT security best practices Exposure to service desk platforms, workflow automation tools, or AI/agent‑based work automation systems (e.g. Glean) Experience improving IT operations through process standardization, tooling rationalization, or vendor optimization The expected base pay range for this position in the San Francisco area is $97,400 - $129,100. In addition to the base pay, this role is eligible for competitive equity awards and benefits. Productboard's pay ranges are determined by role, level, and location. Within the range, the successful candidate's starting base pay will be determined based on factors including job‑related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. About Productboard At Productboard, we're on a mission to help product teams build exceptional products with clarity and confidence. As the leading intelligent product management platform, we empower over 4,000 companies, including Salesforce, SAP, Autodesk, and Kroger, to understand what customers need, prioritize what to build next, and align everyone around a shared roadmap. Headquartered in San Francisco with offices in Prague and Brno, Czechia, we're backed by some of the world's most respected investors, including Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, Tiger Global, and Dragoneer. We're proud to be consistently recognized as one of the best places to work by BuiltIn and Comparably, and to count ourselves among the world's leading unicorn companies. Well‑funded and financially disciplined, we have the stability and runway to build boldly for the long term. Over the past few years, we've rearchitected our platform from the ground up to serve enterprise scale and set the foundation for the next era of product management. Now we're entering an exciting new phase with Productboard Spark, our AI‑first, agentic experience that transforms how product teams work. Spark is a true collaborator that deeply understands your product context, company strategy, and customer needs, helping teams move faster and make smarter, more confident decisions. Join us as we build the future of product management. About our culture Imagine working in a place where everything matters - most importantly, you. At Productboard, values aren't just something we like to talk about, they're something we live and breathe. We believe in creating a work environment where: People feel empowered, supported, and included Trust and transparency are built into the way we work Creativity, curiosity, and continuous improvement are encouraged and nurtured every day Forming our company values was a group effort, with every employee allowed to contribute. From profit‑sharing initiatives, like stock options, to open calendars and communication, we don't waste time on politics or ego. We champion openness by sharing our goals, successes, and failures. Join colleagues who are passionate about what they do. Team members who are invested in their work environment, and the future of Productboard. Help shape our company, culture, and product! We are an equal opportunity employer and champion equity. We aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based on gender identity, race, color, religion, age, sexual orientation, non‑disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change. #J-18808-Ljbffr

A leading digital operations management company is seeking a Senior Director of Platform Product Management. This role focuses on guiding product strategy and fostering high-performing teams. The ideal candidate will have 6-10+ years in technical product management, particularly in a B2B SaaS environment, and will possess strong integration architecture knowledge. The position offers a competitive salary range of $200,000 to $337,000, along with potential for bonuses and equity. #J-18808-Ljbffr

A technology-driven maritime company is seeking experienced Saildrone Pilots to manage the navigational safety and vehicle health of their fleet. Candidates must have at least 5 years of maritime command experience, focusing on safety and efficiency while ensuring mission execution. This hybrid position involves remote work and office responsibilities in Washington, D.C. Competitive hourly rates range from $43.36 to $56.34. #J-18808-Ljbffr

About the Team OpenAI's Forward Deployed Engineering (FDE) team turns research breakthroughs into production-grade systems. We embed deeply with customers to solve high-leverage problems and act as the delivery engine for our most complex large-scale engagements. We move quickly from prototype to production and surface reusable patterns that shape our platform. We operate at the intersection of deployment and development - working closely with OpenAI Research, Product and Partnerships. About the Role This is a founding role. As AMER's first Technical Deployment Lead (TDL), you will define how OpenAI delivers complex systems to customers. You will own how they are built, shipped, and adopted. You'll translate business outcomes into a technical plan, run day-to-day execution across FDEs, Researchers, and Customer Engineers, and partner with customer teams to ensure delivery supports their goals. You will own delivery end-to-end: embedding with customers to map workflows and success criteria, ensuring components ship on time, and leading readiness and change management for adoption. You'll track progress, manage dependencies, make sequencing decisions, and drive 0→1 prototypes through MVP and scale. You will also share field insights with Product and Research to guide roadmap and priorities. Success will be measured first and foremost by impact - deployments that deliver measurable value against customer goals, drive adoption, and become critical to their workflows. Additional measures of success include delivery reliability (milestones hit, low reopen/churn), operating leverage (patterns reused across deployments), judgment under pressure, and product impact (field signal that shifts roadmaps/architectures). This is a high-trust, high-autonomy role. Success requires deep technical project management expertise, extreme ownership of outcomes, and an ability to immerse in customer workflows and partner with customer teams to solve complex engineering problems at pace. This role is based in San Francisco. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required. In this role, you will: Own the technical delivery plan for multiple interdependent workstreams. Translate business objectives into a roadmap with milestones, dependencies, and acceptance criteria. Run day-to-day engineering execution. Track and drive delivery across OpenAI FDE and customer teams. Keep progress unblocked and sequenced. Make real-time trade-offs on scope and priority to protect the critical path. Embed with customer teams to land production deployments and drive adoption. Map workflows, shape tools/integrations, and translate requirements into a delivery plan. Lead onboarding, adoption, and change management. Partner with Product and Research so platform components and research workstreams land in time to support deployment goals. Codify solution patterns and evals. Extract reusable patterns and package field signals to improve product and models. Own value cases and ROI. Set impact hypotheses, baselines, and KPIs; run pre-/post-deployment measurement and report to exec sponsors. Shape how we engage Life Sciences customers You'll thrive in this role if you: Bring 7+ years of customer‑facing technical delivery leadership. Have expertise in Life Sciences Track record of successfully leading large, complex, high-stakes customer engagements where customer outcomes depended on tight coordination and fast decision making, ideally involving AI. Excel in high ambiguity environments. Know how to simplify complex and dynamic work. Move fluidly between system level understanding and execution level detail; can dive into customer workflows/data, map constraints, sketch architectures and move ambiguous problems to shipped systems. Think strategically and pattern-match. Able to step back from execution detail, recognise broader trends across deployments, and connect customer needs to scalable, reusable solutions. Have strong technical fluency and sharp sequencing instincts. Confident discussing technical details, pressure-testing architectures, and making trade-offs. Have shipped AI/LLM systems. You understand solution patterns, integration basics, and production pitfalls. You're a translator with executive presence. You make complex technical trade-offs legible to business leaders and convert strategy into day-to-day technical execution. Enjoy being onsite with customers to accelerate delivery (often 25-50%, sometimes higher). About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI's Affirmative Action and Equal Employment Opportunity Policy Statement. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link. OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology. #J-18808-Ljbffr

A leading AI productivity platform seeks a Senior Equity Operations Manager to enhance their global equity program in San Francisco. This role focuses on the technical, operational, and compliance aspects of equity administration. Candidates should have 4-7 years in equity operations or legal/finance, along with a CEP Level I certification. The position offers a competitive salary ranging from $158,000 to $218,000 per year, depending on experience and location, alongside a comprehensive benefits package. #J-18808-Ljbffr

About Us Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business. Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management. Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel. Why Join Us Observe.AI is an AI Agent company in the customer experience industry. We build AI Agents that automate interactions, AI copilots that assist in real time, and post-interaction intelligence that drives decisions. We are looking for a highly skilled, pragmatic, business-minded Commercial Counsel to join our growing Legal team and sit at the heart of our revenue engine. You will be a trusted advisor to our revenue teams, helping us navigate complex agreements and close deals with confidence. As Commercial Counsel, you'll partner with leadership in Sales, Success, Alliances, and Product to negotiate a broad range of commercial agreements and high-impact deals, reduce cycle time, and scale our contracting playbooks as we grow. You'll translate risk into clear business options, enable the field with practical guidance, and help mature our templates, clause library, and contracting workflows. This is a great opportunity for legal professionals who desire to make an impact, thrive in a fast-paced environment and enjoy being at the forefront of innovation. What you'll be doing Draft, review, and negotiate a wide variety of commercial contracts, including SaaS agreements, partnership agreements, vendor contracts, and any associated ancillary agreements. Advise sales and the business on legal risks and liabilities (i.e. data use, privacy, and AI-specific considerations, etc.) offering practical, risk-balanced paths to signature. Serve as a business partner and provide practical, real-time legal counsel to help achieve business goals while maintaining a balanced risk profile. Collaborate with other teams, including finance, security, and product to align internal operations with external commitments. Identify and implement process improvements to accelerate deal closures, including maintaining and developing templates, fallbacks and clause libraries. Contribute to the creation of deal-desk guard rails and escalation criteria with the Head of Commercial Legal. Operationalize contracting with our CLM/ATS/CRM stack (e.g., Ironclad/DocuSign/Salesforce): accurate metadata, playbooked approvals, and clean handoffs to Order Ops/Finance. Enable the field with short trainings, FAQs, and one-pagers on common positions (data residency, AI model use, uptime/credits, termination, IP/feedback). Stay up-to-date on legal and regulatory developments impacting the AI and SaaS industries, including privacy regulations. What you'll bring to the role Juris Doctor (JD) from an accredited law school, licensed to practice law in the United States. 5-10 years of commercial/technology transactions experience, with a significant amount of the time spent at a B2B SaaS or technology company Experience negotiating SaaS commercial terms (limitations of liability, indemnities, IP rights, usage/data rights, service levels, credits) Strong understanding of privacy and data security laws (e.g., GDPR, CCPA, HIPAA) and other regulations pertaining to businesses. Proven ability to prioritize and move quickly in a high-growth environment; crisp, plain-English drafting and strong stakeholder management with Sales leadership. Experience building contract playbooks, fallback positions, and scalable processes; familiarity with CLM and CRM tools (e.g., Ironclad/DocuSign/Salesforce). Exceptional attention to detail and the ability to manage multiple priorities and deadlines effectively. Preferred Skills and Qualifications Prior experience in the AI or contact center industry. Comfort working with legal technology tools Perks & Benefits Competitive compensation including equity Excellent medical, dental, and vision insurance options Flexible time off 10 Company holidays + Winter Break and up to 16-weeks of parental leave 401K plan Quarterly Lifestyle Spend Monthly Mobile + Internet Stipend Pre-tax Commuter Benefits Salary Range The base salary compensation range targeted for this full-time position is $148,000-$200,000 Range per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company's compensation practices. Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit ***************

A leading AI company in San Francisco is seeking a motivated individual to manage their engineering team. The role involves driving product delivery, collaborating with teams, and mentoring engineers. Successful candidates will have extensive experience in tech leadership and a track record of developing high-quality products. You'll be part of a dynamic, hybrid environment with competitive compensation and benefits. #J-18808-Ljbffr

A leading cloud infrastructure company is seeking a Software Engineer with 5+ years of experience to manage compute clusters using Golang and Terraform. The role involves improving performance, collaborating on features, and working within a team-oriented environment. This position offers a competitive compensation package, including equity, with base pay for the San Francisco location estimated between $180,000 and $280,000. #J-18808-Ljbffr

Who are we? Our mission is to scale intelligence to serve humanity. We're training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what's best for our customers. Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products. Join us on our mission and shape the future! Cohere is seeking an exceptional Senior Marketing Technology Operations Manager to drive performance for the company at large by optimizing marketing systems and enhancing insights with data. In this pivotal role, you will be key in ensuring that our marketing operations and efforts are efficient, scalable, and measurable. As the lead systems design architect, you will serve as an essential bridge between our Marketing, Sales, Operations, Product, Legal, and the broader GTM organization. You'll ensure seamless communication and alignment of strategies, leveraging your expertise to enhance our operations from overseeing our suite of marketing tools, systematizing our data-driven insights, automating workflows and reporting on results for senior stakeholders. This role offers the unique opportunity to make a significant impact on our company's growth trajectory, utilizing both your strategic vision and hands-on execution skills in a dynamic, fast-paced environment. Role & Responsibilities: Lead end-to-end MarTech implementations, upgrades, and integrations, ensuring alignment with business goals and GTM strategies. Drive digital transformation initiatives and roadmaps to modernize marketing operations, improve data integrity, and enhance cross-team collaboration. Develop and maintain system and data governance frameworks, drive data activation and transparency across GTM initiatives. Evaluate emerging technologies and tools to future-proof the MarTech stack in a rapidly evolving SaaS and AI landscape. Collaborate with Sales Ops to maintain seamless data flow between marketing and sales systems, enabling closed-loop reporting. Partner with marketing, sales, product, legal, and IT teams to align technology solutions with business needs and customer journeys. Develop training programs and documentation to empower teams on MarTech tools, processes, and best practices. Qualifications: 8+ years of experience in MarTech/GTM technology product management, with a focus on transformation and scaling in B2B/B2B2C environments. Deep expertise with Marketo and Salesforce, including hands-on experience in connected ecosystems (e.g., CRM integrations, analytics platforms, ABM tools). Proven ability to lead complex MarTech projects, from strategy to execution, in high-growth SaaS or AI-driven organizations. Strong understanding of lead-to-revenue processes, marketing automation, and data governance. Proven experience designing and implementing Consent and Preference Center Management systems, with a strong understanding of GDPR, CCPA, and global data privacy regulations. Excellent stakeholder management, communication, and change management skills. Bachelor's degree in Marketing, Business, Technology, or a related field; advanced degrees or certifications (e.g., Marketo Solutions Architect, Salesforce Admin) preferred. If some of the above doesn't line up perfectly with your experience, we still encourage you to apply! We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs. Full-Time Employees at Cohere enjoy these Perks: 🤝 An open and inclusive culture and work environment 🧑💻 Work closely with a team on the cutting edge of AI research 🍽 Weekly lunch stipend, in-office lunches & snacks 🦷 Full health and dental benefits, including a separate budget to take care of your mental health 🐣 100% Parental Leave top-up for up to 6 months 🎨 Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement 🏙 Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend ✈️ 6 weeks of vacation (30 working days!) #J-18808-Ljbffr

About the Team The IT Services and Support team provides seamless, reliable IT solutions across OpenAI. We run a fast-moving helpdesk environment that supports employees, manages vendor relationships and equipment inventory, and continually improves our processes and documentation to enhance the employee experience. About the Role As a Senior IT Support Specialist, you will handle advanced troubleshooting and own more complex IT initiatives. In addition to supporting employees day-to-day, you will lead process improvements, manage vendors, and drive technical projects that enhance OpenAI's IT environment. This role is based in our San Francisco office and requires five days per week on site. Relocation assistance is available. In this role, you will: Improve Support Systems and Processes: Collaborate with cross-functional teams to identify opportunities for improvement, support the creation and maintenance of repeatable workflows (such as onboarding and device imaging), and contribute innovative ideas during IT team meetings. Collaborate across OpenAI: Work closely with cross-functional teams (Security, Facilities, People Ops, etc.) to ensure seamless employee experiences. Clearly articulate issues, potential solutions, and timelines to both technical and non-technical stakeholders. Act as Frontline IT Support: Serve as the primary point of contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests. Manage Vendors and Equipment: Coordinate with logistics team and vendors for procurement, repairs, and maintenance while managing hardware and software inventories to maintain secure, up-to-date, and standardized systems. Participate in on-call rotation: Join a scheduled helpdesk on-call rotation for priority incidents. You might thrive in this role if you: Have strong technical expertise in mac OS (with a working knowledge of Windows as a plus), identity and device management (e.g., Azure AD, Jamf, Intune), and enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products. Demonstrate excellent written and verbal communication skills, ensuring clarity and professionalism in both internal and external interactions. Excel at troubleshooting and problem-solving within Mac and mac OS environments, ensuring smooth operations for users. Have experience orchestrating high-production all-hands events, managing the AV and technical aspects to ensure successful outcomes. Are experienced with Jira, leveraging it for IT service management (ITSM) to streamline processes, track incidents, and ensure efficient support ticket handling and resolution. Are highly driven and motivated, with a proactive approach to problem solving and continuous improvement. Exhibit precision and attention to detail in your work, consistently delivering high-quality results. Possess a customer-first mindset and the ability to clearly articulate technical details to diverse audiences. Are proactive in process improvement and vendor management, with added value in mentoring junior team members, automating workflows via scripting or low-code tools, and managing IT projects as a bonus. This role is based out of our San Francisco office, requires 5 days in office per week, and we offer relocation assistance to new employees. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI's Affirmative Action and Equal Employment Opportunity Policy Statement. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link. OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology. #J-18808-Ljbffr

A leading AI partnership organization is seeking a Mathematics Expert for a remote, hourly contract role. The candidate should hold a Master's or PhD in Mathematics, with expertise in fields such as algebra and calculus. Responsibilities include developing and reviewing complex mathematical problems and collaborating with AI researchers. The role offers between $75 and $90 per hour, with a commitment of 10 to 40 hours per week. Fluent English and a US-based background are required. #J-18808-Ljbffr

Operations Manager Main functions: Responsible for managing suppliers and planning and executing the production and sterilization of SIESTA MEDICAL products as well as maintaining operations compliance to company Quality System and providing functional input and expertise to product development. Duties: Manages suppliers of components as well as other outsourced manufacturing operations required for SIESTA MEDICAL Products. Monitor FG inventory, component supply levels and sales forecast and order materials as needed. Coordinate movement of materials from suppliers to contract manufacturers, sterilizers and test labs. Act as point of contact and initiate builds with contract manufacturers. Perform IQC and release of product or assign to others as needed. Monitor and report Cost of Good and look for opportunities for improvement. Research, qualify and requalify Siesta suppliers as needed. Ability to creatively resolve supply chain issues to ensure on-time delivery of product. Provides ongoing functional leadership and support to product development projects via design input, process development and Design Review responsibilities. Provide input for manufacturing and quality aspects of Siesta product (assembly methods, inspection methods, tools, inspection points, inspection criteria, etc.). Develop procedures, specifications and qualifications/validations for assembly, packaging, process risk management and sterilization of Siesta products. Ensure Operations compliance to Siesta Medical's Quality System. Initiate corrective action and monitor progress for identified nonconformances. Assist in customer complaints investigations and corrective actions as needed. Monitor and coordinate with outside suppliers for calibration and maintenance of Siesta equipment. Coordinate and document periodic requalification of Siesta sterilization processes. Manages the activities of others as needed. Education/Experience/Certification Requirements: Broad Operations background in the medical device industry with demonstrated leadership responsibility. Minimum of 7 years of experience in the Medical Device industry with previous experience in management of the Operations function (preferable). Hands-on experience with a variety of inspection and manufacturing tools. Experience with EO and radiation sterilization processes (preferable). Knowledge of applicable Quality System requirements (e.g. FDA 21CFR, ISO and MDD requirements) is required. Ability to clearly articulate thoughts and communicate verbally as well as in writing. Ability to lift and move up to 50lb. Bachelor of Science in Engineering field or similar

About Us Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business. Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management. Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel. Why Join Us We are seeking an experienced Voice & Telephony Systems Engineer with strong expertise in CCaaS platform integrations, specifically with providers such as Avaya, Genesys, and similar systems to help build and optimize the voice infrastructure that powers next-generation AI-driven customer experiences. This role will focus on designing, implementing, and optimizing telephony and contact-center infrastructure to support next-generation IVR solutions. In this role, you'll work across modern CCaaS platforms (Avaya, Genesys, NICE, Amazon Connect, etc.), design high-quality IVR and call-flow systems, and lead integrations that connect real-time telephony with our backend AI applications. The ideal candidate will have deep knowledge of SIP, SIPREC, SBCs, IVR technologies, and end-to-end call-flow design. This is a rare opportunity to shape the future of AI-powered voice experiences and build foundational systems at the center of our product innovation. What you'll be doing Design, deploy, and maintain telephony integrations with CCaaS platforms (e.g., Avaya, Genesys, NICE, Cisco, etc.). Develop and support IVR (Interactive Voice Response) workflows, call routing logic, and voice automation solutions. Configure and troubleshoot SIP trunks, SIPREC recording integrations, and Session Border Controllers (SBCs) and related voice infrastructure. Work closely with software engineering teams to integrate telephony events with backend applications and APIs. Analyze call flows, call quality, latency and performance metrics to ensure system reliability and high service availability. Maintain and optimize voice infrastructure, including gateways, SIP proxies, and telephony servers. Collaborate with vendors and internal stakeholders to resolve complex telephony and CCaaS issues. Ensure compliance with security, regulatory, and quality standards across voice infrastructures. Create technical documentation, diagrams, and support materials for telephony architecture and processes. What you'll bring to the role 3-7+ years of experience as a Telephony Engineer, Voice Engineer, or similar role. Hands-on experience integrating with CCaaS platforms (Avaya, Genesys, NICE, Amazon Connect, or equivalent). Deep technical understanding of SIP, RTP, SIPREC, SBCs, VoIP fundamentals, and voice signaling flows. Strong experience with IVR development tools, call routing frameworks, or voice-based APIs. Strong troubleshooting skills to diagnose complex issues using packet capture tools (Wireshark, tcpdump). Familiarity with telecom protocols (e.g., TLS/SRTP, ENUM, DNS-SRV, WebRTC). Experience with cloud environments (AWS, Azure, GCP) is a plus. Excellent communication, documentation, and cross-team collaboration skills. Perks & Benefits Competitive compensation including equity Excellent medical, dental, and vision insurance options Flexible time off 10 Company holidays + Winter Break and up to 16-weeks of parental leave 401K plan Quarterly Lifestyle Spend Monthly Mobile + Internet Stipend Pre-tax Commuter Benefits Salary Range The base salary compensation range targeted for this full-time position is $170,000 - $200,000 per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company's compensation practices. Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit ************** . #LI- Redwood City, CA (Hybrid)

A leading software company is seeking a Partner Manager to enhance and expand their US/EU agency partnerships. The ideal candidate will manage existing agency relationships and actively source new strategic partners to drive revenue growth. With a focus on the Amazon and Walmart ecosystems, this role demands a proven track record in partnership management, excellent communication skills, and a self-starter mindset. Join a dynamic team that values ownership and autonomy in achieving success. #J-18808-Ljbffr

A leading publishing platform seeks a Head of Business, Tech & Finance Partnerships in San Francisco, CA. This role involves creating strategic initiatives to help creators reach new audiences and managing relationships with industry leaders. Applicants should possess 8-10 years of relevant experience, strong people skills, and a deep interest in the tech and media landscape. The compensation package includes a competitive salary and equity options. #J-18808-Ljbffr

A fast-growing technology company in California is seeking a Staff/Senior Staff PLM Manager to lead the implementation of a global Product Lifecycle Management system. This key role will drive operational efficiency, govern product data, and support the company's transition to an Original Design Manufacturer model. Candidates should possess a Bachelor's degree in Engineering or a related field, have over 10 years of experience in PLM, and show proficiency in major PLM tools like Arena or SAP. This position offers a competitive salary and benefits. #J-18808-Ljbffr