Ocean Casino Resort jobs in Atlantic City, NJ - 53 jobs
iGaming Customer Service Representative II- iGaming- Full Time
Ocean Casino Resort 4.0
Ocean Casino Resort job in Atlantic City, NJ
Job Description
About the Role
The iGaming Customer Service Representative II is responsible for working within a team to exceed customer satisfaction expectations and enhancing the play experience by providing professional, accurate, and timely assistance for all matters relating to the player's interaction with the online casino via various communication channels including chat, phone, and e-mail. Additional duties include payment processing and reporting assistance on risk cases, as defined by Risk Manager.
Position Responsibilities
Exhibit conduct in accordance with all NJ Gaming Regulations and departmental policies and procedures
Capable of working efficiently in a high-volume work environment
Knowledgeable in online gaming products and how customers interact with said products
Possess excellent customer service skills
Actively monitor and complete incoming phone calls, emails and chats
Escalate any game-related issue and/or site issue to appropriate parties and create service tickets as required
Provide technical, product, and sales support to customers in a timely manner
Proactively develop and build customer relationships
Assist players with specifics about promotions, bonuses, loyalty programs and payment status
Assist with payment processing and executes both deposits and withdrawals
Investigate and resolve customer issues related to payments, including reconciliation of transactions
Communicate with third-party payment providers to resolve player issues related to deposits and withdrawals
Identify fraudulent or suspicious activity during player's deposits and/or withdrawals
Experienced in troubleshooting and triaging complicated matters related to player inquiries
Serve as the point of escalation for all customer disputes that Customer Service Representative cannot resolve him/herself
Participate in investigations related to payments fraud and game play disputes
Detect and advise customers at risk of potential responsible gaming issues
Follow procedures to identify and report any suspicious or unusual activity
Contribute to the ongoing development and improvement of the online casino customer experience
Proactively contact players based on real-time monitoring of events
Participate in our outbound contact program, as required
Other duties as assigned
Essential Functions
Exposure to casino related environmental factors including but not limited to second- hand smoke, excessive noise, and stress related to servicing customers in a high pressure, fast paced environment.
Must be able to stand for an entire shift and be able to move throughout the casino/hotel areas.
Repetitive finger and wrist motion (key board data entry) as well as prolonged viewing of data on a computer monitor.
Must be able to work weekends and holidays, as well as flexible shifts and/or unusual hours.
Travel to/from work and on-site attendance to perform the position responsibilities and the essential functions of the job
Must be able to lift at least 25lbs.
Requirements
High School Diploma or equivalent GED preferred.
Ability to communicate with customers and employees in a clear and concise manner.
Excellent command of professional English reading, writing and verbal communication
Guest service experience preferred, including but not limited to casinos and/or online gaming
Superior Microsoft Excel skills required
Superior customer service skills with the ability to manage difficult customer situations and respond promptly to customer needs and requests.
Ability to effectively communicate in English
Able to work holidays/weekends
Benefits
Free meal on shift
Training & Development
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k,)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
Pay Rate: $21.00/hour
$21 hourly 13d ago
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Database Administrator- IT- Full Time
Ocean Casino Resort 4.0
Ocean Casino Resort job in Atlantic City, NJ
Job Description
About the Role
The Database Administrator is responsible for configuring and maintaining servers and databases within the property.
Responsibilities
Thorough understanding of Microsoft SQL Server 2012 and later.
Can setup, configure, and maintain Microsoft SQL Server in a clustered environment.
Can configure replication of databases and understands impact of replication on systems
Understands best practices for maintaining, backing up and restoring SQL databases in a high-transaction, 24x7x365 environment.
Can author and monitor database maintenance scripts to ensure optimal database operation.
Researches and evaluates new technologies
Develops and implements disaster recovery procedures
Ability to conduct analyses and generate reports to reflect findings
Ability to express ideas or make recommendations concerning job related issues
Maintain knowledge of basic concepts and techniques
Ability to prepare and deliver formal presentations before public and private concerns
Ability to perceive quality of work, read materials and review documents
Ability to communicate clearly and effectively both orally and in writing
Ability to logically and independently plan, organize, and complete work
Essential Functions
Exposure to stressful situations related to servicing clients in a high pressure and fast paced environment
Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
Must be able to lift/push/pull up to 25 pounds
Requirements
What's Required
Bachelor's degree in a related Information Technology field preferred.
Minimum of 5 years' experience with Microsoft SQL Server 2012 and higher with demonstrated knowledge with SQL Server Database Engine, buffer cache, transaction log architecture, backups, and execution model. Proficiency in SQL and T-SQL is fundamental, encompassing troubleshooting, designing and implementing stored procedures.
Excellent phone and written communication skills
Ability to effectively communicate in English
Strong problem-solving and analytical skills and can think strategically.
Ability to complete casino employee registration with the New Jersey Casino Control Commission or New Jersey Division of Gaming Enforcement, as applicable, and abide by the requirements imposed by New Jersey Casino Control Act and regulations.
Benefits
Free meal on shift
Training & Development
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k,)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
Free Parking
Our cash compensation amount for this role is $86,900- $121,700 annually. Final offer amounts are determined by multiple factors including experience and expertise and may vary from the amount listed above.
$86.9k-121.7k yearly 20d ago
TECH - PRODUCTION
Seminole Hard Rock Hotel & Casino 4.0
Atlantic City, NJ job
Under the direction of the Entertainment Manager the incumbent is responsible for show day requirements and fulfilling Artist rider requests. Acts as a runner and assists in day to day operations of department to ensure it functions properly.
BENEFITS INCLUDE
* Free Meals, Free Uniforms, Free Parking
* Discounts at Hard Rock properties around the globe
* Training and Leadership development programs
* Wellness programs including onsite information and fitness seminars
* Team Member Resource Groups
* Recognition programs
* Pay Rate of $25.00 an hour
Responsibilities
* Shopping for Artist personal and production needs, otherwise referred to as "running"
* Ability to keep receipts and account for any money given by artist tour management
* Remain at the venue from the load in time until Artist tour management is done and receipts are reconciled.
Qualifications
* One (1) year of experience in Entertainment industry
* Valid and clean NJ Drivers license
* Extensive knowledge of local area
* College Degree preferred
* Ability to maintain confidentiality
* Ability to work quickly and independently
$25 hourly Auto-Apply 60d+ ago
MANAGER - OPERATIONS
Seminole Hard Rock Hotel & Casino 4.0
Atlantic City, NJ job
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world's largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power's North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.
HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes' Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit **************** or shop.hardrock.com.
Responsibilities
The Operations Manager is responsible for departmental P & L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives.
* Demonstrate financial comprehension of the cafe's budget and P&L.
* Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards.
* Manage labor schedules in line with the cafe's budget and forecast models.
* Successfully run a department and/or cost center.
* Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock's brand standards.
* Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe.
* Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction.
* Foster an environment of customer service in which all team members put the guest first in every situation.
* Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.
* Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld.
* Ability to engage with guests in regards to music both current and past.
* Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
* Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.
* Support staff development and advancement along well-defined career paths.
* Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.
* Possess a self-motivated approach to their own personal and professional
This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
* 3+ years in an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant.
SKILLS
* Ability to learn and bring "out of the box" ideas to their team.
* Genuine enthusiasm and aptitude for serving people.
* Excellent verbal and written communication skills.
* High level of business acumen and common sense.
* Demonstrates strong problem solving skills through ability to diagnose and implement solutions.
* Must possess strong communication and listening skills, excellent speaking, reading and writing.
* Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
* Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.
* Multiple language abilities a plus, fluency in English required.
PHYSICAL DEMANDS
* Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time.
* Ability to sit for extended periods of time.
* Ability to make repeating movements of the arms, hands, and wrists.
* Ability to express or exchange ideas verbally and perceive sound by ear.
* Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
* Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
* Ability to turn or twist body parts in a circular motion.
* Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
* Ability to travel via auto or airplane for long periods of time.
Additional Details
Closing:
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.
Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
$48k-65k yearly est. Auto-Apply 36d ago
Table Games Supervisor (Floorperson) Part Time / Swing Shift
Ocean Casino Resort 4.0
Ocean Casino Resort job in Atlantic City, NJ
Job Description
About the Role
The Table Games Supervisor (Part Time-SWING SHIFT) is responsible for the operation of assigned game area; including performance development of dealers and ensuring guest service.
Responsibilities
Hassle free guest and internal processes
Compliance with internal controls and regulatory requirements
Commitment and compliance to responsible gaming and responsible alcohol service standards
Compliance with all rules of the game and regulatory requirements
Establish and implement all required policies and procedures
Dealer delivery of flawless and friendly service
Common sense approach to dealer work standards
Walk the casino floors, be visible to the table games staff throughout the shift and welcome customers to the facility on a continuous basis
Review suspicious customer behavior, identify instances of card counting, cheating or marking and notify the authorities when needed
Essential Functions
Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
Ability to sit, stand, walk, and mobility to move easily around pit area as well as entire property for entire shift.
Must be able to bend, twist and lean as needed
Math skills to add values accurately and quickly
Must be able to lift/push/pull up to 10 pounds
Requirements
Five years' casino experience with a minimum of three years in a supervisory role in table games
In-depth knowledge of traditional casino games including but not limited to Roulette, Poker, Craps, Blackjack, Baccarat, Pai Gow, etc.
Excellent leadership, communication, and problem-solving skills
Ability and agility to work as business dictates (weekends will present peak demand
Ability to effectively communicate in English (Read, Write, Speak & Understand).
Benefits
Free meal on shift
Training & Development
Paid Time Off
Free Parking
Pay Rate: $28.25/hour
$28.3 hourly 20d ago
EXEC SOUS CHEF - PLUM LOUNGE
Seminole Hard Rock Hotel & Casino 4.0
Atlantic City, NJ job
Under the direction of the Executive Sous Chef, incumbent is responsible for supervising the staff and daily operations of the kitchen. Ensures a fresh, positive, and exciting environment where safety, flawless delivery and execution of product excellence and service are paramount.
BENEFITS INCLUDE:
* Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
* 401K with match
* Paid Time Off
* Holiday Pay
* Free Meals, Free Uniforms, Free Parking
* Discounts at Hard Rock properties around the globe
* All team members are eligible to participate in the discretionary annual bonus program
* Training and Leadership development programs
* Salary Range $62,000-$82,000.
Responsibilities
* Accountable for overseeing a section of the kitchen to ensure that the overall operation runs smoothly and effectively.
* Place & check food requisitions in accordance with menus.
* Handle and follow up all incidents immediately, and report accurately
* Train staff at lower levels and coach and direct employees to perform Kitchen Operations.
* Use correct techniques, procedures and recipes for preparing and cooking food.
* Apply culinary skills to prepare meals, with flavor, ingredients, temperature, presentation and quality consistent with standards and guest expectations
* Maintaining food cost to parameter given by the company.
* Check food cost on a daily basis and ensure continual awareness of monthly food cost.
* Develop and maintain high standards of hygiene within kitchens.
* Keeping outlet ahead of HACCP standards
* Ensure service is fast, fun, friendly, fresh, and focused.
* Ensuring that all HACCP folders, forms, records and procedures are adhered to and updated at all times
* Develop department members' knowledge and skills through education, training, coaching, corrective counseling, etc.
* Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
* Ensure appropriate staffing levels to best manage labor costs while maintaining outstanding guest service.
* Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports and team members as appropriate.
* Ensure activities comply with relevant statutory and regulatory requirements, legal demands and professional and ethical standards.
* Comply with all internal policies and procedures.
* Performs other duties as assigned.
* Must have elevated culinary background - preferably working in an upscale or trendy restaurant or food & beverage venue
* Responsible for training and supervision of culinary team members
* Coordinates activities at different culinary areas
* Evaluates those team members directly supervised in accordance with personnel guidelines
* Responsible for product ordering and quality assurance
* Ensures that all required documentation of personnel activities is completed in a timely and complete manner and submitted to proper members of management and HR
* Promotes positive public/employee relations at all times
* Demonstrates training, coaching, and mentoring abilities in all employee interactions
Communicates with all culinary staff or food & beverage staff on daily needs, requirements and
Qualifications
* Culinary Arts degree preferred with a minimum of 5 years of culinary experience in a restaurant environment.
* Minimum of 3 years of culinary management experience in a restaurant environment required.
* Commitment to occupational and food safety
* Proficient knowledge of software programs such as Outlook, Excel and Word
* Must be able to present and project a professional appearance
* Must possess excellent organizational, communication and multi-tasking skills
* Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
* Must be able to effectively coach and counsel employees
$62k-82k yearly Auto-Apply 60d+ ago
Surveillance Operator -Surveillance- On Call
Ocean Casino Resort 4.0
Ocean Casino Resort job in Atlantic City, NJ
Job Description
About the Role
The Surveillance Operator (On-Call) is responsible for observing and reporting on all areas under surveillance and assuring the compliance with internal control standards.
Responsibilities
Observe and report on all areas under surveillance.
Assure compliance with internal control standards.
Assure compliance with Gaming Commission regulations.
Identify cheating activities, undesirables, pilferage and embezzlement.
Report and properly document all infractions and or criminal activity immediately to Shift Lead.
Observe, report, and record Casino activity through the utilization of CCTV equipment.
Perform special functions as assigned by the Shift Supervisor or Manager Surveillance Room.
Observes and reports any and all gaming violations and/or thefts of property.
Operates monitor room equipment, including basic computer functions; monitors slot equipment to provide security for company assets and funds.
Video records gaming and security-related incidents within the realm of monitor room video recording and surveillance capabilities.
Participates in court actions relating to gaming violations.
Learns all games in use and all procedures and cheating indicators of such games.
Maintains paper video logs and maintains logs per Department and company procedures.
Writes proper report as needed.
Responds to surveillance supervision and gaming control requests, as well as all other Departments when necessary.
Cooperate with, but perform independently of all other Departments
Essential Functions
Responsible for properly executing surveillance duties on assigned shift to adequately protect the life and property of customers, team members and the assets of Ocean Casino Resort Atlantic City, as well as company property.
Provide video Surveillance of all activities on the gaming floor and will monitor the operations for illegal activity.
Requirements
Must have the ability to maintain strict confidentiality of classified/sensitive information.
Thorough knowledge of all casino games.
Thorough knowledge of table/slot scams.
Must have superior skills with various PC based software programs.
The ability to sit through entire shift; watch a video monitor and work in a confined setting
Ability to effectively communicate in English
Benefits
Training & Development
Free Meal while on shift
Free Parking
Hourly rate: $20.00/hr
$20 hourly 8d ago
Director EVS-Full Time
Ocean Casino Resort 4.0
Ocean Casino Resort job in Atlantic City, NJ
About the Role
The Director of Environmental Services is responsible for the overall direction and operation of the Environmental Services Department.
Responsibilities
Establishes and monitors contracts, service quality and communications with vendors regarding the department and other departmental cleaning needs.
Ensure all systems and processes for the EVS staff are adhered to within the property.
Conduct regular inventory assessments for all EVS supplies.
Ensures that the necessary equipment, machinery, and supplies are readily available to enable the Department to function efficiently.
Create a safety and maintenance programs of equipment.
Coordinates with other Departments to ensure offices and public areas are clean and readily available to guests.
Properly handles guest or maintenance requests and repeatedly follows up to guarantee these things are completed to Ocean Casino Resort Atlantic City's standards.
Develop and submit operations and capital budgets to leadership for approval.
Ensures responsible financial management of all purchases and expenses.
Develop, communicate, and ensure financial, customer satisfaction and employee satisfaction goals are achieved and/or exceeded.
Develop and maintain cleaning protocols for the casino floor and all public areas.
Establish and conduct quality assurance checks.
Assign personnel to established work areas or project duties.
Communicate with Facilities to schedule preventative maintenance plans within the property.
Participate in Hospitality meetings.
Develop and maintain departmental FTE and Financial budgets.
Develop office and restaurant cleaning schedules.
Essential Functions
Exposure to casino related environmental factors, including but not limited to, second hand smoke, excessive noise & stress related to servicing customers in a fast-paced environment
Must be able to stand for an entire shift & be able to move throughout the casino/hotel areas
Must be able to lift/push/pull up to 50 lbs
Must be able to work holidays, weekends, & flexible shifts/hours
Ability to speak, read and write in English
Requirements
College degree or minimum of seven years' hospitality experience
Strong supervisory, management, planning & organizational skills
Must demonstrate good verbal & interpersonal communication skills
Benefits
Free meal on shift
Training & Development
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k,)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
Pay Rate: $86,900-$121,700 annually. Final offer amounts are determined by multiple factors including experience and expertise and may vary from the amount listed above.
$86.9k-121.7k yearly Auto-Apply 2d ago
MGR - FRONT OFFICE
Seminole Hard Rock Hotel & Casino 4.0
Atlantic City, NJ job
Under the direction of the Senior Front Office Manager, plans and directs the Front Desk and Guest Services including Bell Services, Recreations and Self Park operations to ensure a positive guest experience. This includes but is not limited to personnel, budget performance and financial controls.
Responsibilities
* Oversees daily work assignments and operations of Front Desk, Bell Services, Recreation and Self Park.
* Daily hotel operations include checking daily events, bulletin boards and up to date on changes, new procedures, and events.
* Investigates and resolves guest situations such as reservation errors or lost personal belongings.
* Responsible for quality, consistency, and presentation of all services and products offered to guests and employees.
* Develop department members' knowledge and skills through education, training, coaching, corrective counseling, etc.
* Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
* Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
* Promotes positive guest/employee relations and retention.
* Perform other duties as assigned.
* Other duties as assigned.
Qualifications
* A High School Diploma or equivalent is required and three (3) years of front office experience in a leadership role or an equivalent combination of experience of education and experience.
* A bachelor's degree in hospitality management is preferred.
* Proficient in hotel front desk software and knowledge of MS Office software programs such as Excel, Word, and Outlook.
* Good understanding of procedures and practices in the hospitality industry.
* Excellent written and verbal communication skills.
* Strong organizational and time management skills.
* The ability to provide exceptional customer service.
* Good leadership and training abilities.
$43k-54k yearly est. Auto-Apply 3d ago
Usher-On Call
Ocean Casino Resort 4.0
Ocean Casino Resort job in Atlantic City, NJ
About the Role
The Usher reports to the Box Office Supervisor and is responsible for providing prompt, friendly and efficient service to our guests, including seating guests in Ovation Hall, answering questions and other general inquiries.
Position Responsibilities
Provide guests with a consistent level of friendly, impressive service that exceeds their expectations.
Control admission to events by taking tickets to seat the guest, scanning tickets and checking proper credentials.
Greet and direct guests to their seats and be responsive to their needs, questions, comments, and complaints.
Occasionally assist in other areas such as removing portable chairs after some events, helping with clean up, double checking chair numbers, or assist at the Box Office.
Essential Functions
Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a fast paced environment
Must be able to stand for an entire shift and be able to move throughout the Venue, Casino and Hotel areas
Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
Requirements
Experience as an usher or willingness and aptitude to learn the role
Strong guest service skills; including the ability to converse with guests
Positive, personable, and outwardly friendly
Scheduling flexibility; to include nights and weekends
Ability to effectively communicate in English
Benefits
Training & Development
Free Meal while on shift
Pay Rate: $16.50/HR
$16.5 hourly Auto-Apply 12d ago
BUSSER
Seminole Hard Rock Hotel & Casino 4.0
Atlantic City, NJ job
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world's largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power's North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.
HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes' Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit **************** or shop.hardrock.com.
Responsibilities
Because of the business volume, bussers may be used at Hard Rock Cafe. They are directly responsible for the maintenance and upkeep of the restaurant, which allows other departments to focus on the guests.
* Clearing dirty tables.
* Resetting tables.
* Sweeping the floor.
* Emptying trash cans.
* Stocking ice/products.
* Maintaining a clean and organized back dock area.
* Pre-bussing tables.
* Having a sense of urgency.
* Assisting and communicating with hosts, servers and other bussers.
* In some Cafes: removing ketchups; refilling guests' drinks and setting up bar pre- mixes.
This reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications
EXPERIENCE, EDUCATION, CERTIFICATIONS
* High School diploma or GED equivalent.
SKILLS
* Remaining calm in a hectic, fast-paced atmosphere.
* Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
* Displaying a positive and outwardly friendly attitude toward guests and co-workers.
PHYSICAL DEMANDS
* Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
* Ability to sit for extended periods of time.
* Ability to make repeating movements of the arms, hands, and wrists.
* Ability to express or exchange ideas verbally and perceive sound by ear.
* Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
* Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
* Ability to turn or twist body parts in a circular motion.
* Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
* Ability to travel via auto or airplane for long periods of time.
ADDITIONAL REQUIREMENTS
* Maintaining a well-groomed appearance ("having a plan").
* Following all uniform guidelines.
* Practicing all general safety & sanitation standards.
* Recycling products, where possible.
* Maintaining HRC's 5 core Values and Mission Statement.
* This Cafe may cross-train the Servers and the Bussers. This "Server Assistant" will become a rotated position for the Servers and only used during busy volume Please see the Server job description for details.
Additional Details
Closing:
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA),it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.
Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
$24k-31k yearly est. Auto-Apply 50d ago
HOUSEPERSON - BANQUETS
Seminole Hard Rock Hotel & Casino 4.0
Atlantic City, NJ job
It is the responsibility of the Banquets Houseperson to set-up, break down and maintain the overall cleanliness of the banquet, showroom, and convention space. BENEFITS INCLUDE * Medical, Time Off and Retirement benefits offered through Local Union Representation
* Free Meals, Free Uniforms, Free Parking
* Discounts at Hard Rock properties around the globe
* All team members are eligible to participate in the discretionary annual bonus program
* Training and Leadership development programs
* Wellness programs including onsite information and fitness seminars
* Team Member Resource Groups
* Recognition programs
* Pay Rate $22.50
Responsibilities
* Sets up and strikes banquet, convention and meeting spaces for functions including, but not limited to, tables, chairs, staging, dance floors, and linen.
* Sets up and strikes showrooms including trash and chairs.
* Maintains overall cleanliness and presentation of banquet, convention and meeting spaces including, but not limited to trash, linen removal, rug cleanliness (vacuum, pan & broom, spot treatment) and chair cleaning.
* Coordinates proper storage of equipment and props used in the operation of the facility.
* Reports to supervisory personnel all items that need repair or replacement.
* Resolves guest requests within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
* Performs other job-related duties as assigned.
Qualifications
* High school diploma or equivalent.
* Six (6) months previous hotel operations experience preferred.
* Ability to lift and carry up to fifty (50) pounds at a time.
* Ability to push and pull heavy items and equipment.
* Self-motivated with attention to detail.
* Ability to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting.
* Ability to multi-task several activities and duties simultaneously.
* Ability to function and act independently.
* Ability to work well with people, in a team environment, and to communicate effectively both written & oral.
* Ability to function in a fast-paced environment, under short time constraints, and within established deadlines.
* Ability to work a flexible schedule including extended hours, weekends, and holidays.
#indeed AC
$22.5 hourly Auto-Apply 7d ago
Application Development Manager - IT Admin - Full Time
Ocean Casino Resort 4.0
Ocean Casino Resort job in Atlantic City, NJ
Job Description
About the Role
The Application Development Manager's primary role is to plan, coordinate, maintain, and supervise all activities related to the design, development, implementation and ongoing support of organizational information systems and software applications, with a specific focus on, but not limited to, Financial and Purchasing software. This individual will be responsible for supporting, maintaining, and upgrading both new and existing systems, ensuring alignment with business needs and regulatory requirements. A strong background and direct experience with Purchasing and Financial systems software is required, and preference will be given to candidates with hands-on experience in Agilysys Stratton Warren. The Application Development Manager will leverage exceptional communication and problem-solving skills, as well as a thorough understanding of best practices, to guide their project team in the delivery of critical financial and purchasing solutions.
Role Responsibilities
Strategy & Planning
Review and evaluate software project requests to determine the best approach for meeting organizational objectives or to recommend alternative solutions.
Collaborate with business stakeholders and project teams to define and document requirements for software initiatives.
Lead and participate in the pre-testing phase of development for systems stack by evaluating proposals, identifying potential challenges, and making informed recommendations.
Ensure that development projects for applications stack meet business requirements, achieve end-user goals, and efficiently resolve any identified system issues.
Analyze existing application effectiveness and efficiency and develop strategies for enhancement or optimization.
Acquisition & Deployment
Manage the development and deployment of new systems software and enhancements to existing applications.
Ensure seamless integration of new software solutions into company's environments, meeting all compliance and interface specifications.
Collaborate with designers and system owners to conduct thorough testing of new software programs and applications.
Operational Management
Guide and coordinate with the application development team in support of business operations related to Financial and Purchasing systems stack.
Ensure user access to software stack is provisioned and maintained promptly and securely.
Identify and resolve program errors and issues.
Translate business requirements into technical specifications for project managers and developers.
Coordinate with vendors and internal development teams to install enhancements and upgrades.
Liaise with network administrators, software engineers, and vendors to ensure quality assurance, program logic, and data processing.
Promote, disseminate, and enforce organizational policies, procedures, and quality assurance best practices related to software solutions.
Requirements
Four-year college diploma or university degree in computer systems design, computer science, information technology, or an equivalent combination of education and experience.
Proven experience participating in the direction, development, and implementation of Financial and Purchasing software solutions.
Direct, hands-on experience with automated software and system management tools relevant to Financial and Purchasing systems.
Experience with the financial cycle in large organizations: requisitions, purchase orders, invoicing, payments, accruals, G/L postings, fixed assets, depreciation and budgeting.
Required: Substantial experience with Purchasing software; Preference: Experience with Agilysys Stratton Warren.
Demonstrated project management skills with exposure to project-based work structures and lifecycle models.
Excellent understanding of the organization's goals and objectives, with a focus on Financial and Purchasing operations.
Strong customer-service and stakeholder engagement orientation.
Outstanding written and oral communication skills.
Excellent listening and interpersonal skills.
Ability to communicate complex technical concepts in both technical and user-friendly language.
Ability to conduct research and stay current on trends and products relevant to application developments in Financial and Purchasing domains.
Highly self-motivated and proactive, with keen attention to detail.
Able to prioritize and execute tasks in a fast-paced, high-pressure environment.
Experience working collaboratively in a team-oriented environment.
Willingness to work occasional evenings and weekends to meet project deadlines.
Ability to sit for extended periods and dexterity to operate a computer keyboard, mouse, and related components.
Physically able to participate in training sessions, presentations, and meetings as required.
Benefits
Free meal on shift
Training & Development
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401K)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
Free Parking
Salary: $86,900-$121,700
$86.9k-121.7k yearly 20d ago
AGENT I - FRONT DESK
Seminole Hard Rock Hotel & Casino 4.0
Atlantic City, NJ job
Under the direction of the Front Desk Manager / Shift Manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests. BENEFITS INCLUDE: * Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
* 401K with match
* Paid Time Off
* Holiday Pay
* Free Meals, Free Uniforms, Free Parking
* Discounts at Hard Rock properties around the globe
* All team members are eligible to participate in the discretionary annual bonus program
* Training and Leadership development programs
* Wellness programs including onsite information and fitness seminars
* Team Member Resource Groups
* Recognition programs
* Pay rate $18.00 hr
Responsibilities
* Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests
* Maintain thorough knowledge of property and local attractions to best advise guests, as well as distributing reading material for guests.
* Communicate with Customer Care for future reservations via telephone calls.
* Assist with booking guest reservations that are walk-ins.
* Respond to guest requests and communicate with other departments as it relates to those requests.
* Provide alternative options to guests if their requests cannot be satisfied.
* Offering bell assistance to each guest upon departure.
* Perform other duties as assigned including, but not limited to, assisting Rooms Control based on coverage and business demands.
* Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces before registering guests.
* Other duties as assigned.
#indeed AC
Qualifications
* High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience.
* Ability to work flexible schedules, including nights, weekends, and holidays as required.
* Must possess strong mathematical skills specific to position responsibilities.
* Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
$18 hourly Auto-Apply 7d ago
Slot Electronic Repair Technician
Ocean Casino Resort 4.0
Ocean Casino Resort job in Atlantic City, NJ
Job Description
About the Role
The Slot Electronic Repair Technician is responsible for performing repairs as needed on slot machines and related gaming equipment.
Responsibilities
Coordinates with the Slot Operations staff to ensure maximum operating efficiency
Ensures all slot machines on the casino floor are operating according to company standards
Rebuilds parts/equipment during down times and maintains the parts inventory as assigned
Circulates through assigned area performing repairs as necessary
Ensures that all slot/storage areas are cleaned and organized
Prioritizes workload to meet business demands
Performs repairs as needed on slot machines and related equipment focusing on customer service
Performs preventative maintenance, modifications and relocation of slot machines and peripheral devices
Observes all CCC/DGE and company policies and procedures
Responsible for the security of keys and all issued tools and equipment needed to perform the function of the position
Completes all regulatory/operational documents thoroughly and legibly
Essential Functions
Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and stress related to servicing customers in a high pressure and fast paced environment
Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
Must be able to lift/push/pull up to 25 lbs
Requirements
Minimum 1-year Slot Repair experience in a casino environment
Must have successfully completed the appropriate electronic technical schooling
High School diploma or equivalent with mechanical/electronic aptitude preferred
Exhibits superior communication skills and abilities
Working knowledge of computer software applications and practical usage preferred
Ability to effectively communicate in English (Read, Write, Speak & Understand)
Benefits
Free meal on shift
Training & Development
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k,)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
Pay Rate: $22.36/hr-$29.09/hr
$22.4-29.1 hourly 24d ago
Sportsbook Ticket Writer- Sportsbook- Part Time
Ocean Casino Resort 4.0
Ocean Casino Resort job in Atlantic City, NJ
Job Description
About the Role
The Sportsbook Ticket Writer is responsible providing excellent customer service by accepting wagers for various sports events and verifying and cashing winning sport book tickets.
Responsibilities
Accurately input patron wager requests into the sports wagering system
Manage a cash drawer for accepting sports wagers and paying out winning patrons which will be reconciled at the end of each shift
Maintain an appropriate understanding of popular wagers, odds, and bet types for sporting events
Communicate wagering rules to patrons and respond to any patron questions or concerns
Be aware of any unusual betting patterns that may indicate a violation of betting guidelines and report to the on-duty Shift Manager
Detect any customer who may be at risk of Responsible Gambling issues and report to the Shift Manager.
Essential Functions
Exposure to casino related environmental factors, including but not limited to secondhand smoke, excessive noise and stress related to servicing customers in a fast pace environment
Must be able to stand for an entire shift and be able to move throughout the casino hotel.
Must be able to work flexible shifts including nights, weekends, and holidays.
Must be able to lift/push/pull up to 10 pounds.
Requirements
Minimum one (1) year prior cashiering/money handling experience preferred.
Excellent communication and organizational skills
Strong interpersonal and problem-solving abilities
Must be computer competent with the aptitude to learn new systems.
Ability to work well under pressure in a fast-paced environment
Benefits
Free meal on shift
Training & Development
Pay Rate:$15.92/hr
$15.9 hourly 22d ago
COOK I - BANQUETS
Seminole Hard Rock Hotel & Casino 4.0
Atlantic City, NJ job
Under the direction of the Sous Chef, the incumbent maintains standards established in the preparation and presentation of food including tasting, presentation, and sanitation. BENEFITS INCLUDE * Medical, Time Off and Retirement benefits offered through Local Union Representation
* Free Meals, Free Uniforms, Free Parking
* Discounts at Hard Rock properties around the globe
* All team members are eligible to participate in the discretionary annual bonus program
* Training and Leadership development programs
* Wellness programs including onsite information and fitness seminars
* Team Member Resource Groups
* Recognition programs
* Pay Rate $24.00 an hour
Responsibilities
* Assists the Sous Chef and Cook in quality and portion control of product.
* Must be flexible and able to work all kitchen areas.
* Promotes positive customer relations; handles guest complaints.
* Assist other line employees with daily responsibilities.
* Prepare production in accordance with established standards set by Restaurant Chef.
* Sees to the proper labeling, rotation, storage temperature and environment required.
* Strive to eliminate over-production and over-purchasing.
* Maintain quality inventory control of your production.
* Ensure that production and storage areas are maintained in accordance with city and state health department codes.
* Promotes positive public/employee relations at all times.
* Maintains a clean, safe, hazard-free work environment within area responsibility.
Qualifications
* Minimum of Two (2) to Three (3) years of experience working in a high-volume kitchen
* While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk, or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
#indeed AC
$24 hourly Auto-Apply 23d ago
Tech II -Finance Tech Operations- Casino Cashiering- Full Time
Ocean Casino Resort 4.0
Ocean Casino Resort job in Atlantic City, NJ
Tech 2 - Finance Tech Operations is responsible for providing overall leadership and guidance to the Tech 1's. Tech 2's will deliver hands on service for the Finance tech equipment while servicing customers immediate needs. Lead the Technical Team through the department procedures and maintenance projects for Finance.
Position Responsibilities
Provides overall support to Tech Operations Management.
Be the example to the tech 1's and help them learn the equipment.
Deliver superior customer service while following Oceans Mission Statement.
Communicate issues and repair TR's and Quick Jacks.
Responsible for ensuring the TR's, Quick Jacks, and all cage equipment are operating and being PM'd when scheduled.
Assist with the fills and drop so IT and Accounting can assure the reporting and balancing of the equipment is functioning property.
Assists with the training and development of all levels of the Tech Ops department.
Know and follow all Federal, State, and local laws and regulations. Assure we are following our compliance program and the laws mentioned above.
Maintains accurate and current records and files as directed by the Sr Mgr. and VP of Casino Finance Ops.
Responsible for the accuracy and following of our Key Controls. Order and maintain the inventory of parts and equipment.
Work on all departmental projects including but not limited to future TR related maintenance and system upgrades.
Place service calls and work with vendors to ensure the machines work properly.
Other duties as assigned.
Essential Functions
Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and hectic environments.
Ability to work under pressure in a fast-paced environment with multiple priorities.
Must be able to stand for a portion of the shift and be able to move throughout the property.
Must be able to, occasionally work holidays and weekends.
Must be able to lift up to 25 pounds.
Requirements
Ability to effectively communicate in English (Read, Write, Speak & Understand)
In-depth understanding of office management and daily operations
Hands on experience with MS Office
Working knowledge of cage equipment, like printers, money counters, time stamp machines, and Quick-Jack / TR units.
Excellent verbal and written communication skills
Strong organizational and time-management skills
Prior casino experience preferred
Benefits
Free meal on shift
Training & Development
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k,)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
Free Parking
Pay Rate: $19.47/hour
$19.5 hourly Auto-Apply 36d ago
SERVER - BANQUET B LIST
Seminole Hard Rock Hotel & Casino 4.0
Atlantic City, NJ job
Under the direction of the Banquet Manager, the incumbent serves the guests in accordance with the Hard Rock Hotel & Casino standards. BENEFITS INCLUDE * Medical, Time Off and Retirement benefits offered through Local Union Representation * Free Meals, Free Uniforms, Free Parking
* Discounts at Hard Rock properties around the globe
* All team members are eligible to participate in the discretionary annual bonus program
* Training and Leadership development programs
* Wellness programs including onsite information and fitness seminars
* Team Member Resource Groups
* Recognition programs
* Pay Rate $12.00 an hour
Responsibilities
* Sets up banquet meal functions as prescribed by the Banquet Function sheet.
* Provides prompt and professional service during banquet meal functions.
* Performs tableside or buffet food preparation and service as required.
* Ensures that banquet workstation is clean and stocked with all items needed for the banquet function. Maintains a clean and orderly workstation at all times.
* Informs supervisor of any problems and/or guest complaints.
* Assists other banquet associates when needed.
* Cleans off all glasses, silver, china, etc. from all dinner tables, reception tables, and buffet tables during and after the function and other related duties required for proper table service traditionally handled by banquet service staff.
* Completes all banquet server-side work.
* Greets guests as needed and continually monitors guests to ensure that their needs are met.
* Must wear appropriate uniform and maintain personal cleanliness.
* If appropriate, serves all alcoholic beverages knowledgeably and in strict compliance with all applicable alcoholic beverage laws.
* Performs other duties as assigned by management.
Qualifications
* High school diploma or equivalent with a minimum of two (2) years of experience preferred.
* Must hold or be able to obtain a Casino Employee Registration through NJ DGE/CCC
$12 hourly Auto-Apply 7d ago
Slot Supervisor - Slot Operations - Full Time
Ocean Casino Resort 4.0
Ocean Casino Resort job in Atlantic City, NJ
Job Description
About the Role
The Slot Supervisor responsibilities include organizing, coordinating and defining all activities that deal with personnel, customer relations, gaming equipment and all administrative duties associated with the daily operation of assigned shift or section.
Position Responsibilities
Extends complimentary services to players when appropriate and within established guidelines.
Amicably resolve customer related problems in a fast-paced environment.
Complies with all New Jersey regulatory requirements.
Maintains confidentiality of all Ocean Casino Resort trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
Ensures that all activities reflect the policies and regulations of the company/property/Department as well as compliance with all CCC and DGE regulations.
Technical responsibilities include, but are not limited to, issuance of checks for hand pay jackpots, verifying jackpot and cash transactions in accordance with state and federal guidelines, authorizes and verifies slot markers for guests.
Circulates assigned area and observes service team members performing normal job duties, offering positive and corrective feedback as needed. Monitors team members to assess training needs.
Enhances the guest experience by clearly communicating to them the functionality of the player card and the advantages derived from club membership.
Oversees the issuance of work tools and keys to gaming assets, maintains the integrity of all gaming activities.
Maintains the integrity of all gaming activity.
Essential Functions
Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.
Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas.
Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
Must be able to lift/push/pull up to 25 lbs.
Requirements
High School diploma or equivalent preferred
Two years of Slot Operations experience required with a minimum of one-year supervisory experience in a casino
The ability to speak, read and write in English
Benefits
Free meal on shift
Training & Development
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k,)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
Pay Rate: $53,000-$60,500 annually. Final offer amounts are determined by multiple factors including experience and expertise and may vary from the amount listed above.