Ocwen Financial Jobs

Vice President, Capital Markets Operations The Vice President, Capital Markets Operations role is primarily responsible for non-agency and Agency transaction management from the time of trade through investor funding, including, but not limited to contract negotiations, the efficient and effective delivery of mortgage loans and the management of collateral documentation. This role involves leading a team to ensure timely and accurate fulfillment of mortgage transactions, maintaining compliance with regulatory requirements, and optimizing operational processes to enhance investor satisfaction and operational efficiency. Job Functions and Responsibilities: * Leadership and Management: Lead and manage the operations delivery and collateral management teams, providing direction, support, and development opportunities to ensure high performance and engagement. * Operational Efficiency: Oversee the forward and reverse mortgage investor delivery, collateral, and transaction management process, including deliveries to both agency and non-agency investors. Which entails reviewing loan sale agreements, custodial agreements, MSFTA, NDAs, client on-boarding & KYC reviews, data file creation, due diligence coordination clearing loan conditions, GSE variances, waivers & terms of business and financial requests. Implement process improvements to enhance efficiency, reduce costs, and improve service levels. * Collateral Management: Ensure the accurate and timely management of collateral documentation, including the coordination and delivery of physical and electronic collateral documents in accordance with master repurchase agreements, selling guidelines, contracts, and mandatory commitments. Exception clearing, warehouse coordination, Custodian day-to-day relationships, OLIT (private label), Whole loan and EBO deal support. As well as Computershare invoice reviews. * Compliance and Risk Management: Maintain compliance with all regulatory requirements and internal policies. Identify and mitigate operational risks, ensuring robust controls are in place to safeguard the company's assets and reputation. * Stakeholder Collaboration: Collaborate with internal and external stakeholders, including investors, document custodians, and regulatory bodies, to ensure smooth operations and resolve any issues related to collateral delivery and documentation. This team is also responsible for trade reconciliation, which includes trade confirmations, 48hr. notice, security settlements, pair off and margin call maintenance. * Performance Monitoring: Develop and monitor key performance indicators (KPIs) to track the effectiveness of operations delivery and collateral management processes. Provide regular reports to senior management on performance metrics and improvement initiatives. * Strategic Planning: Contribute to the development and execution of the company's strategic plans, aligning operational goals with the overall business objectives. Identify opportunities for growth and operational improvement. Qualifications: To perform this job successfully, an individual must have the following education and/or experience: * Bachelor's degree in Business Administration, Finance, or a related field. MBA or advanced degree preferred. * Minimum of 10 years of experience in mortgage operations, with a focus on collateral management and operational delivery. * Strong knowledge of mortgage lending and servicing processes, including regulatory requirements and industry best practices. * Proven experience with both non-agency and agency loan delivery. * Proven track record of leading and managing high-performing teams. * Strong bias for action and experience challenging the status-quo, including previous experience with technology and global operations to maximize efficiency. * Strong communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders. Ability to externally represent the company and present to C-Suite level critical. * Ability to work cross functionally with ease and manage in a matrix reporting relationship is key. * Excellent analytical, problem-solving, and decision-making skills. * Ability to work in a fast-paced, deadline-driven environment and manage multiple priorities effectively. * Experience with process improvement methodologies such as Lean or Six Sigma. * Familiarity with mortgage technology platforms and systems, including the utilization or implementation of emerging technology to enhance operations. * Strong project management skills, with the ability to lead cross-functional initiatives The salary range for this position is expected to be $180,000 - $200,000 per year, depending on geographic location, experience, and other qualifications of the successful candidate. This position is also eligible for annual bonus based on performance and subject to the terms of the Company's applicable plans.

The Coordinator, Customer Resolutions - Flex Agent is a call center phone agent position within the Company's forward mortgage servicing business. This position reports to a Team Lead, Customer Resolutions and works independently on a team located in one of four sites: West Palm Beach, Fl, Mount Laurel, NJ, St. Croix, USVI, or Rancho Cordova, CA. This position is responsible for mortgage debt collections. The agent's role is to make phone calls to homeowners to collect loan payments, resolve delinquent loans, and address customer service inquiries through retention and liquidation strategies while maintaining a high degree of professionalism, courteous customer service, and promptness in all interactions. Agents in this role are required to use scripting and adhere to investor servicing guidelines, internal policies and procedures. Work Schedule: Scheduled work hours are 12 pm to 9 pm Monday through Friday and rotating Saturdays from 8 am to 5 pm. This is a 100% in-office position. Employee must be within commutable distance to the office location and available to work in the office. Office location is in West Palm Beach, Fl. This position is a full time. Eight week paid on the job training. After training there will be a 3 month performance evaluation period. What PHH Offers: Position does require working in our West Palm Beach office full time Pay is $18.50 to $20.50 per hour based on experience + potential overtime + monthly incentive ranging between $400 to $800 per month Best in class industry benefits 401K with company match after 1 year Paid holidays + 2 floating holidays + 1 volunteer day per year 19 days of paid time off per year Tuition assistance Quarterly “Fun at Work” events Opportunity for yearly merit increase in compensation Career advancement opportunities after one year of service Job Functions and Responsibilities: Contact customers who are delinquent with their mortgage loan payments via phone to collect debts Complete financial interviews with customers to document the reason for payment delinquency and assist them with establishing repayment options Research and resolve issues that impact the mortgage loan due dates and delinquency Utilize required scripted materials to provide accurate solutions to customers Document all customer interactions and repayment agreements in the Company's system of record Use several Company applications simultaneously on multiple monitors to complete required tasks Ensure loss mitigation assistance package requests are sent to, completed and returned by customers in a timely manner Communicate with authorized third parties as required Research customer contact information when these details are not readily available Respond to internal emails and communications from the Team Lead and complete required job trainings in a timely manner Assist other departments with call handling needs as call volume dictates Meet the required departmental performance and metric standards Qualifications: To perform this job successfully, an individual must have the following education and/or experience: High school diploma or equivalent required Minimum of one year experience in a customer service or collections environment preferred Must possess basic computer skills, including typing, navigating multiple systems simultaneously, basic computer set-up and have a proficient knowledge with email systems such as Outlook, and the Microsoft Office suite Outstanding communications skills (including verbal, written and listening skills), with an emphasis on strong customer service, professional relationship building skills, and conflict resolution Problem solving and decision-making abilities, with attention to detail, organization and execution of multiple tasks Must pass the Company's Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable. #PHH

Morgan Stanley (MS) is a global financial services firm that conducts its business through three principal business segments-Institutional Securities, Wealth Management, and Asset Management. Wealth Management provides comprehensive financial advice and services to its clients including brokerage, investment advisory, financial and wealth planning, credit & lending, deposits & cash management, annuities, insurance, retirement and trust services. Workplace Solutions Group (WSG) is a division of Virtual Client Solutions, which includes the platforms through which stock plan participants and the Firm's mass affluent clients access the Firm's Wealth Management products, services and advice. Throughout Virtual Client Solutions our associates continually seek ways to improve while actively supporting participants and the development of new businesses, structures and markets. This role is on-site at our Tampa, FL location. The Workplace Solutions Group (WSG) Site Lead works closely with WSG leadership and will be accountable for the achievement of metrics and quality goals related to the inbound agents and management on site. Key Responsibilities: Along with playing a key leadership role, general responsibilities include the following: * Management of a large team, while implementing sound HR practices and policies, as well as good judgment in personnel decisions * Coaching and developing department employees to improve performance and deliver the highest possible service standards to our clients. * Leading and supporting functional and site-wide initiatives * Establish and maintain positive, professional working relationships with team managers and senior management * Operational oversight: Audit/Compliance, Legal and Regulatory Preparedness * Understanding of the planning and budgetary processes for the department * Project Management: Governance, Accountability, Financial Discipline Required Qualifications * 3 years of Financial Services industry experience * 1 year of managerial experience * 3 years of equity compensation plan experience * Experience with call center metrics and operating formulas with a proven record of establishing and adhering to high volume call center metrics and standards * Working knowledge of SEC, FINRA and the firm Compliance Policies and Procedures * Active Licenses: * Series 7 * Series 66 OR Series 63 and Series 65 * Series 9 / 10 * Ability to become registered in all US states and jurisdictions Preferred Requirements * Bachelor's degree WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

External Description: Supports investment teams through all stages of the client life cycle by managing investment-related, operational activities. Acts as a conduit for investments by leveraging foundational business and technical knowledge to manage complex investment-related, operational activities. Responsibilities Under the general guidance of senior team members and management, supports the ongoing operational activities associated with portfolio management of multiple investment strategies of low to moderate complexity. Example activities include: researching and analyzing investment and performance data; generating bespoke investment-, risk-, and performance-related reporting, providing operational support for model portfolios, ensuring coordination of responses on corporate action events; resolving pre-trade compliance issues; maintaining strategy-level data, benchmarks, and performance composites; processing discretionary trade orders; and resolving low to moderately complex investment-related operational issues independently. May act as a resource for junior members while helping them complete operational activities. Uses some autonomy in decision-making to ensure operational readiness to support investment management activities for multiple low to moderately complex investment strategies, products, separate accounts, and/or investment types. Example activities include: reviewing prospectus language, proposing investment guidelines, instructing opening of foreign market trading accounts, establishing standing instructions with internal and external parties, etc. Uses some discretion to coordinate portfolio manager responses to ad hoc and recurring quantitative investment-related data inquiries posed by internal teams, clients, consultants, and prospects. Drafts response to complex requests for review by more experienced managers. Reviews content and sources standard investment data for use in client meetings, marketing materials, client reporting, and internal investment committee meetings. Develops content as directed by investment staff and senior team members. With guidance and oversight from senior team members and management, serves as project participant on investments-initiated projects. Develops use cases and testing plans and participates in unit testing as requested to ensure successful outcomes. Maintains accurate and complete procedural documentation for assigned strategy(ies), participates in cross-training exercises and provides operational coverage as needed for a defined subset of investment strategies. Under the direction of senior team members and management, participates in training new employees on policies and procedures. Qualifications Required: Bachelor's degree or the equivalent combination of education and relevant experience AND 2+ years of total relevant work experience Qualifications Preferred: Strategic thinker and problem-solver with proven ability to understand details and actively participate in execution to ensure success. Conversational knowledge of financial modeling techniques, general industry knowledge, GIPS, general knowledge of investment management techniques Ability to influence and interact effectively with stakeholders and partners Critical thinking skills and abilities to solve complex problems Excellent verbal and written communication skills Progress towards relevant advanced degree or certifications (MBA, MSF, CFA, etc.) Ability to communicate effectively on high level topics with investment management professionals is strongly preferred FINRA Requirements FINRA licenses are not required and will not be supported for this role. Work Flexibility This role is eligible for hybrid work, with up to two days per week from home. City: State: Community / Marketing Title: Analyst, Investment Liaison Equity Company Profile: Location_formattedLocationLong: Maryland, US CountryEEOText_Description: Commitment to Diversity, Equity, and Inclusion: We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day. Benefits: We invest in our people through a wide range of programs and benefits, including: • Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions • Flexible and remote work opportunities • Health care benefits (medical, dental, vision) • Tuition assistance • Wellness programs (fitness reimbursement, Employee Assistance Program) Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates' well-being and addressing the needs of our clients, business, and communities is unwavering. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.

Location: On site as described in posting. Summary As a Private Client Relationship Manager (PCRM), you are responsible for new business development with High-Net-Worth Clients. You are responsible for advising your clients on building, preserving, and managing their wealth, risk management solutions, business transition strategies, etc. You will utilize our financial planning strategy to advise high net worth individuals on all aspects of their balance sheet to assist clients with meeting their stated goals and objectives. You will be part of a local team and supported by a platform that has the resources, specialists, and intellectual capital to help you advise clients on achieving their desired goals. ESSENTIAL DUTIES AND RESPONSIBILITIES * Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. * Meet revenue growth, profitability and client retention goals by acquiring new clients through business development and expanding services and marketing new products to prospective and existing clients. * Self-acquires new business by being active and well connected in the community. * Expected to be the expert level "market moving" advisor with ability to handle the most challenging, sensitive and complex wealth relationships. * Focuses on targeted prospecting and developing relationships with external referral sources; effectively work with various specialists and partners who are designated to support client service and business development efforts (e.g. credit, mortgage, planning, investment, trust and fiduciary services, and insurance services) in a manner that promotes client retention and prospect referrals. This includes effectively executing on the specialist delivery model utilizing both centralized and regionalized partners to appropriately protect the inherent cost-to-serve requirements of the corporation. * Uses advanced credit knowledge to help lead the conversation and advice delivery model with clients and prospects. * Partners with wealth and banking specialists, including investments, trust, mortgage, insurance, etc., using a team approach to deliver solutions to client's financial needs and to enhance existing relationships. * Thrives in a team-based approach to deliver the full suite of First Horizon's solutions. * Team and peer group role model for other Private Client Relationship Managers. * Continuously act as a culture champion that is aligned with First Horizon Bank's Purpose, Mission and Values. * Establish and maintain mutually beneficial business relationships with internal and external centers of influence as well as the regional leadership team, outside Certified Public Accountants (CPA), attorneys, civic associations and other individuals and organizations to enhance the marketing efforts of the team. * Stays updated and abreast of changing economic, legal, financial planning, investment trends and general market and business issues impacting affluent clients. Serve as a personal financial planning/advisory resource for clients, their attorneys and CPAs. * Maintain appropriate legal, operating and regulatory controls to manage risk and compliance. Works within the existing audit, compliance and regulatory framework to ensure a high quality, compliant portfolio of relationships. * Using sound judgment on expense and operational efficiency QUALIFICATIONS * Bachelor's Degree Required. * FINRA: Maintains proper licenses including Series 7, Series 66, the Securities Industry Essentials (SIE) Exam as applicable Life, Health, and Variable insurance licenses. Ensures that appropriate continuing education requirements are met where needed. * 5 or more years of sales and client management experience in Wealth Management and a demonstrated ability to manage a portfolio of high net and ultra-high net worth clients with complex credit and banking needs. * Successful track record using interpersonal, sales, presentation and relationship management skills previously demonstrated in the high-net-worth marketplace. * Advanced and reputable credit knowledge with a proven track record working complex credit deals and/or in tandem with a senior credit advisor. * Advanced and proven working knowledge of deposit, credit and investment products. * Successful background working in a goal based, results-driven, sales environment that uses tools such as leaderboards, pipeline reporting and other sale management tools to be successful. * Ability to thrive and be an active participate on a team. * Demonstrated proficiency in basic computer applications, such as Microsoft Office software products. * As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

The Role The Markets and Client Data Integration Lead Analyst is a Business aligned position in Citi's Enterprise Data Office (EDO) within the Technology & Business Enablement organization. The EDO is responsible for an enterprise-wide effort to transform and strengthen the firm's data, modernize data infrastructure while simplifying the data operating model and executing the strategic priorities for the firm. The EDO defines and enforces data-related policies and standards across Citi and equips the firm with the tools required to take ownership and accountability for data governance and management. This is a Vice President role within the EDO Markets and Client Data Lead group. This role partners with a range of stakeholders, including senior management, and engages in cross-functional collaboration to achieve Data Governance outcomes by supporting Data Domains and associated Article v Consent Order Use Cases. The position will primarily interface to the Markets Business, coordinating data related requirements and execution and partnering with Technology and Global Functions (Finance, Risk, Operations and Compliance). The ability to work under pressure to meet tight deadlines, strong interpersonal skills and project management expertise are required. What you will be doing * Establish business and data requirements that align with commitments to external regulators working across different businesses, functions and teams * Deliver and maintain a cohesive front-to-back project plan and artefacts among varied stakeholders (e.g., front office, operations, technology, etc.) * Liaise between the Enterprise Data Office and other key partners in the Functions and Lines of Business to progress the Data Transformation agenda * Deliver within work streams focusing on a broad range of Data initiatives including data requirements, issues management, Data Quality rules, lineage, and taxonomy * Proactively manage risks, issues and dependencies, escalating as required * Prepare and report progress to working groups, steering committees, and executives to ensure delivery of reg commitments * Manage ad-hoc requests, upcoming projects, status preparation and communications * Identify stakeholders and key organizations to build and manage relationships with * Gather, synthesize and distill detailed information to deliver crisp and succinct executive level communications to working groups, steering committees, and executives to ensure delivery of reg commitments What we need from you * Relevant experience of defining and implementing Business Transformations or Data projects in a global bank or consulting firm * Experience with Capital Markets products (Equity / Fixed Income), with understanding of operations, support and control areas preferred * Strong organizational skills with a demonstrated ability to lead teams through direct and matrix reporting lines * Experience of Data Domains and Data management (Lineage, ADS, Master Data, Controls (Data Quality), Insights) * Business analysis competency with historic success in shaping opportunities via conceptual thinking and abstract problem-solving capabilities * Proven successful track record of navigating operations and technology organizations, effective communication to senior leadership and driving results across global organizations * Effective communication delivering a clear understanding to different audiences; able to drive consensus and influence relationships at all levels * Optimizes work processes by balancing effective / efficient processes with a focus on continuous improvement * Ability to give focused attention to details and deliver high quality work while managing competing priorities under pressure * Bachelor's degree in business, data or information management related discipline preferred or equivalent experience in related field What we offer * Working in an international environment in one of the greatest financial institutions worldwide * An enjoyable and challenging learning path, which leads to a deep understanding of Citi's products and services * Competitive salary and social benefits (medical care, multisport, life insurance, award-winning pension plan, holiday allowance, hybrid work model, paternity/maternity scheme, award/recognition system, very lucrative employee referral program, and other) * Consideration for a yearly bonus * International projects in a culturally diverse and dynamic environment as well as learning top quality organizational culture * A supportive workplace for professionals returning to the office from childcare leave * Abundance of internal job opportunities locally and globally * ----------------------------------------------------- Job Family Group: Decision Management * ----------------------------------------------------- Job Family: Business Analysis * ----------------------------------------------------- Time Type: Full time * ----------------------------------------------------- Primary Location: Tampa Florida United States * ----------------------------------------------------- Primary Location Full Time Salary Range: $113,840.00 - $170,760.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. * ----------------------------------------------------- Anticipated Posting Close Date: Apr 21, 2025 * ----------------------------------------------------- Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting

External Description: Global Technology Software Engineering Internship Program - Maryland For 80 years, T. Rowe Price has changed the investment management industry by delivering world-class service and guidance to individuals and institutions around the globe. Our shared values enable us to create a dynamic workplace that cultivates high achievement from diverse professionals in a variety of disciplines. Built on a tradition of integrity, we are committed to our clients and employees and focused on sustained growth and success. We're seeking dedicated software engineers to help build the next generation of platforms and applications. If you are looking to design cloud- based architectures, deliver impactful user experiences across the web and mobile devices, and learn about the finance industry along the way, then we want you! This is a chance to create an impact on our business as a part of a broader technology transformation and gain experience in cloud-based solutions, data architecture, and business solution architecture! Program Structure: The T. Rowe Price 10-week Summer Internship Program offers an opportunity to gain valuable work experience while building skills and long-term career potential. Through teamwork, innovative thinking and application of your skills, you can add value in various ways to our Global Technology organization and the clients we support. You will have the opportunity to work with the latest technologies and work with forward-thinking, passionate people that will help you integrate what you learn in school with “real world” business initiatives. Role Summary & Job Responsibilities: You will be placed within a specific department within Global Technology. As a Software Engineering Intern you will: Support part of the software development process: Design, develop, modify, adapt and implement short- and long-term solutions to information technology needs through new and existing applications, systems, databases and applications infrastructure Review and interpret system requirements and business processes Code, test, debug and implement software solutions Recommend technical solutions based on partnership with our senior engineers Implement automated testing Work with existing data models and schemas Apply strong logic and reasoning capabilities Build industry knowledge to support the software development activities and understand the work of the team. Areas of Interest: Software Engineering (Java, JavaScript, Python, SQL, Git, CI/CD, Docker) Mobile Application Development (iOS/Swift, Android/Java, Apple Testflight, Google Firebase) Cloud Computing (Amazon Web Services: Development and Operations, Systems Administration, App Support) Operating Systems (Linux) Machine learning Required Qualifications Full time student pursing a bachelor's degree with an expected graduation date of December 2025 - May/June 2027. Major: Computer Science, Computer Engineering, Mathematics, Engineering, Physics, or Data Science Cumulative grade point average of at least 3.0 on a 4.0 scale Actively seeks feedback and mentorship in order to improve technical skills (e.g., through submitting work for code or model review) Demonstrate competence in at least one programming language or technology A commitment to continuous learning and development Enthusiasm for learning & results oriented Stays current with many best-of-breed technologies Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (e.g., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant work status) Opportunities are available in Owings Mills and Baltimore, MD. FINRA Requirements FINRA licenses are not required and will not be supported for this role. Work Flexibility This role is eligible for remote work up to three days a week. WHAT TO EXPECT AFTER APPLYING 1. You will receive an email and text message to answer a few questions to verify your eligibility. If you apply for multiple jobs, you will receive separate invitations for each role and will need to respond to each. Estimated Time Commitment: 3-5 minutes 2. If you are eligible, you will be asked to complete an online assessment and record video responses to introductory questions with our vendor partner, HireVue. Take time to read all instructions carefully before responding. Some questions may require you to respond within a set time limit, or with limited retakes. You can use this opportunity to tell us more about your background and interest than we can learn from a resume alone. Estimated Time Commitment: 45 minutes 3. A member of our recruiting team will personally review your responses and follow up if you are selected for an interview. City: State: Community / Marketing Title: 2025 Global Technology - Software Engineering Internship Program Company Profile: Location_formattedLocationLong: Maryland, US CountryEEOText_Description: Commitment to Diversity, Equity, and Inclusion: We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day. Benefits: We invest in our people through a wide range of programs and benefits, including: • Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions • Flexible and remote work opportunities • Health care benefits (medical, dental, vision) • Tuition assistance • Wellness programs (fitness reimbursement, Employee Assistance Program) Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates' well-being and addressing the needs of our clients, business, and communities is unwavering. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.

The Specialist, Modification Processing is responsible for assisting homeowners in retaining property by reinstating their account, or restructuring their mortgage through a loan modification. This process mitigates potential losses incurred due to delinquency or foreclosure. The primary responsibility of the Specialist is to review Loss Mitigation approved loans and update the Company's servicing system with the approved terms for various workout options. The Specialist is required to review various control reports to maintain compliance with regulatory and investor requirements. It is imperative to stay informed of changes that affect the requests made by our customers. The Specialist works with daily reports and assignments to ensure system updates align with the approved modification terms. This position entails significant data entry into multiple software applications. Job Functions and Responsibilities: * Accurately record loan modification status updates in the system of record (MSP) * Prepare modifications/subordinate mortgages and mail them to the vendor for recording with the applicable county * Mail completed modifications to the borrower and document the investor's custodian according to guidelines set by GSEs * Review loan files for compliance with defined guidelines, policies and procedures; make necessary updates * Effectively communicate any loan file concerns to supervisors * Follow all CFPB compliance guidelines and federal and state laws and guidelines, which are documented in the team's user manual * Communicate effectively with colleagues and other teams to ensure that files are completed in a timely manner Qualifications: * High School Diploma, GED, equivalent certification * Two years' mortgage service background preferred * Strong organizational skills enabling the ease of multi-tasking quickly and effectively to meet unique changing priorities and requirements * Maintain flexibility to meet non-negotiable deadlines in a multi-task environment with changing high priorities and unique requirements * Results driven with the ability to problem solve using analytical thinking * PC literate with demonstrable expertise with Excel & Word * Notary preferred, but not required Training / Licensing Requirements: * Must pass the Company's Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable. Work Schedule: * This is an office-based position. * The required schedule is 8:00 a.m. - 5:00 p.m. Monday through Friday, EST

About Citi: Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together. Citi's Operations & Technology organization (O&T) is driving an innovative Cloud First strategy that works to optimize the IT environment, reduce complexity, and implement high degrees of automation to enable more agile application delivery. We aim to give Citi businesses a competitive edge by leveraging cloud scale architectures and enabling new infrastructure economics. O&T operates as a technology company focused on implementing scalable and innovative next gen technology solutions that will shape the future of global banking. Role Description: The Developer Experience Engineer will provide developers with a specialized desktop environment that improves developer productivity, an efficient onboarding experience, and an SDLC process that supports modern service and application engineering. Responsibilities * Understand engineering needs including those required to build, maintain, and operate the system through all phases of its life * Understanding of information modeling, data structures and algorithms * Participate in the front-end development for one or more products and collaborate with visual/interaction designers, other engineers, and product managers to launch new products, iterate on existing features, and build a world-class user experience * Incorporate testing and instrumentation into your development workflow to ensure a product is reliable and measurable * Create and maintain continuous integration and deployment processes * Create and maintain tools for code quality control: code review, testing, coverage, monitoring, notification * Understand maintenance characteristics, runtime properties and dependencies that exist in support of your system's software. These dependencies will include but not limited to hardware, platform, operating system, performance and load requirements, as well as contingencies with upstream and downstream systems. Qualifications: * 10+ years of hands-on experience developing and engineering software and consumer-facing applications. * 7+ years of experience developing and scaling JAVA REST services using frameworks such as Spring. * Experience in modern microservices architectures and deployments. * Expert-level proficiency in designing and implementing cloud infrastructure (AWS and/or GCP) utilizing Terraform for infrastructure as code (IaC). * 5+ years of experience working in a distributed, cloud-based environment using Azure/AWS/GCP (Docker/Kubernetes). * Experience with cloud infrastructure and data services (compute, storage, networking, etc.). * Experience working with cloud-based relational and NoSQL databases. * Experience with Test Driven Development (TDD) and test automation using unit testing and behavioral testing frameworks. * Experience as an AWS Solutions Architect, Cloud Security Certification, and/or OpenStack Administrator Certification is a plus (other cloud-related certifications also a plus). * Experience with modern SDLC tools, branching strategies, and the ability to develop and enforce CI/CD practices. * Experience with developing resilient and scalable applications. * Familiarity with DevOps and SRE practices such as monitoring, alerting, and incident management. * Familiarity with Domain Driven Design and Event Driven Architectures. * Strong analytical skills. * Strong willingness to learn and adapt to new technologies and connect with colleagues from around the world. Education: * Bachelor's degree or equivalent experience * ----------------------------------------------------- Job Family Group: Technology * ----------------------------------------------------- Job Family: Systems & Engineering * ----------------------------------------------------- Time Type: Full time * ----------------------------------------------------- Primary Location: Irving Texas United States * ----------------------------------------------------- Primary Location Full Time Salary Range: $156,160.00 - $234,240.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. * ----------------------------------------------------- Anticipated Posting Close Date: May 01, 2025 * ----------------------------------------------------- Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

As part of the Fraud Analytics, Modeling & Intelligence organization, this role manages and executes the fraud analytics and strategies supporting Citi's North American and global credit card and retail bank businesses. This includes leveraging data to identify fraud trends, designing and implementing strategies to prevent and mitigate fraud attacks across the fraud lifecycle, including application and synthetic ID fraud, account takeover and sophisticated new attack schemes. This role partners closely with Fraud Policy, Operations and various partners to keep apprised of business and technology direction in order to determine potential and existing fraud impacts. This role also may also have direct or indirect management responsibility of team members. Responsibilities: * Leverage analytics to identify enhancement opportunities and more granular insights that can be acted upon, while ensuring adherence to Fraud Policy. * Ownership and management of fraud rules, scores, and detection strategies, Risk appetite execution, POS interdiction strategies and defect analysis. * Collaborate with cross-functional teams to provide strategy recommendations based on data and trend analysis and implement mitigation strategies. * Build effective relationships within and outside the Fraud organization to help ensure successful and timely execution of key portfolio priorities. * Generate and manage regular and ad-hoc reporting to enable effective monitoring and identification of emerging trends. * Continually assess manual and automated processes to identify potential process gaps and opportunities. * Build effective relationships within and outside the Fraud organization to help ensure successful and timely execution of key portfolio priorities. * Prioritize and provide a clear line of sight to the most critical work to partners and team members. * Mentor and coach junior team members. * Gathers operational data from various cross functional stakeholders to examine past business performance * Identifies data patterns & trends, and provides insights to enhance business decision making capability in business planning, process improvement, solution assessment etc. * Recommends actions for future developments & strategic business opportunities, as well as enhancements to operational policies * May be involved in exploratory data analysis, confirmatory data analysis and/or qualitative analysis * Translate data into consumer or customer behavioral insights to drive targeting and segmentation strategies, and communicate clearly and effectively to business partners and senior leaders all findings * Continuously improve processes and strategies by exploring and evaluating new data sources, tools, and capabilities * Work closely with internal and external business partners in building, implementing, tracking and improving decision strategies * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: * Bachelor's Degree required in statistics, mathematics, physics, economics, or other analytical or quantitative discipline. * 6+ years' experience in analytics and modeling or relevant area. * Extensive experience working with: Big Data environment with hands on coding experience within various traditional (SAS, SQL, etc.) and/or open source (i.e. Python, Impala, Hive, etc.) tools. * Traditional and advanced machine learning techniques and algorithms, such as Logistic Regression, Gradient Boosting, Random Forests, etc. * Experience as an Operations Research Analyst, Analytics Manager, Strategic Business Analyst or related position performing quantitative analytics supporting financial services * Experience analyzing large datasets; applying mathematical, statistical and quantitative analysis techniques to perform complex analyses and data mining Education: * Bachelors/University degree, Master's degree preferred * ----------------------------------------------------- Job Family Group: Decision Management * ----------------------------------------------------- Job Family: Business Analysis * ----------------------------------------------------- Time Type: Full time * ----------------------------------------------------- Primary Location: Jacksonville Florida United States * ----------------------------------------------------- Primary Location Full Time Salary Range: $113,840.00 - $170,760.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. * ----------------------------------------------------- Anticipated Posting Close Date: Mar 13, 2025 * ----------------------------------------------------- Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. Description: + **Customer Engagement:** Make and receive customer calls to address overdue accounts and discuss repayment options. + **Customer Experience:** Provide exceptional service while encouraging customers to make payments on their past due accounts. + **Documentation:** Accurately record customer interactions, including communication logs, payments, repayment plan enrollments, and other important information. Qualifications and Skills: + Ability to demonstrate empathy while being assertive to achieve the required outcome. + Meet and exceed quality goals, compliance regulations and productivity targets individually and team environment. + Strong interpersonal, communication and listening skills. + Build meaningful relationships with our customers by offering repayment programs while gathering information to understand their financial situation. + Excellent negotiating, probing, influencing and resourcefulness skills. What we're looking for: + **Professionalism:** Serve as the welcoming and friendly voice for our customers. + **Energetic and Driven:** Bring enthusiasm and a positive attitude to every interaction. + **Tech Savvy:** Possess basic computer skills and experience with the Microsoft Office Suite. + **Flexible Work Environment:** Ability to work in the office with the flexibility to work from home on some days. + The first 60 days of employment you are required to work in the office with a schedule of 8 a.m. - 5 p.m. Monday through Friday. + Schedule assignments are based on performance rankings. Employees will participate in a schedule bid process where higher performance rankings provide priority in selecting preferred shifts. Shift bids take place every 6 months. + Schedules options upon availability are: 8am-5pm, 10am-7pm and 12pm-9pm + You would work the same schedule Mon-Friday. + **Education & Experience:** Experience in customer service and or collections related roles. High school diploma or equivalent, some college coursework in business related fields preferred. **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

The Loan Officer will be responsible for inbound and outbound calls to company provided digital leads and existing Portfolio customers to sell reverse mortgage products in order to meet individual sales goals, company retention goals, and most importantly meet the needs of the Homeowner. At PHH Mortgage/Liberty Reverse Mortgage, Our Loan Officers engage in a fast paced, fun environment with a great company culture and a large portfolio to back it! Who are we looking for? * Experienced Loan Officers with NMLS Licenses (with UST component) * Sales Minded Individuals, who can thrive in a Call Center Environment * Customer focused individuals who enjoy building relationships while helping homeowners with their lending needs What we offer our Licensed Loan Officers: * Base salary paid bi-weekly (plus overtime opportunity) * Three month non recoverable guarantee during initial training and ramp up. * Commissions paid monthly * Quarterly incentive for high volume producers * Full suite of benefits (health, life, dental, vision, 401k, PTO) * Team training program that will prepare you for success * Call center environment with warm inbound and outbound leads! Job Functions: * Inbound and Outbound leads provided by the company from our existing portfolio of clients and digital lead channels * Process completed mortgage application for qualified clients * Communicate and set proper expectations with the client from the start of the transaction * Deliver mortgage options to customers in one call to move forward with PHH Mortgage/Liberty Reverse as their preferred lender * Collect pertinent information/documents from client to begin processing * Sends all required paperwork to client and provides excellent customer service * Adhere to all regulatory mortgage compliance guidelines * Partner with internal operations to consistently produce clean files and successfully complete transactions * Input transactions into PHH Mortgage/Liberty Reverse's lead management system * Communicate effectively with all parties to the transaction * Offer excellent customer service to all borrowers * Structure business day to ensure balance of taking inbound leads and making follow-up contact with current sales pipeline in order to consistently meet minimum performance standards * Attend all trainings, sales meetings, orientations as directed * Increase knowledge of mortgage industry by completing all internal trainings timely * Ability to use multiple software applications at one time * Type more than 40 words per minute Qualifications: * High School Diploma, GED or military experience equivalent * Preferred 2 years of Loan Officer experience within a call center, phone sales, or consultative sales. * Ability to obtain industry required licensing and continued education (company sponsored) in multiple states. * Ability to maintain annually all federal and state licensing requirements (This includes background and credit checks annually) * Customer service driven; responsive to client issues and concerns * Ability to effectively communicate with others in a professional manner * Proficiency in Microsoft Office programs, specifically Word, Excel, and Outlook * Must be able to work a shift anywhere between 9:00 am-10:00pm EST and possible Saturdays when needed This is a remote position but does require you reside within a 75 mile radius of Dallas, TX, Houston, TX, West Palm Beach, FL, or Mount Laurel, NJ. The salary range for this position is expected to be $33,280 per year and monthly commission eligible depending on geographic location, experience, and other qualifications of the successful candidate #LibertyReverse #Remote

About the role The Anti-Money Laundering Compliance Risk Management (ACRM) function is the second line of defense in mitigating money laundering and terrorist financing risks for Citi and its customers in the global marketplace. Citi's ACRM team draws on deep expertise, strong risk management skills and applicable business knowledge to actively identify, assess and manage AML risk across Citi's clients, products and geographies. ACRM is an effective and trusted information source to the business on AML laws, regulations, policies, practices and works with other AML partners on the design, development, and refinement of the Citi AML Program. The group is responsible for assessing complex issues, structuring potential solutions, and driving to effective resolution with business stakeholders while providing credible challenge of business products, processes, and systems. This role, with the Funds Transfer Compliance Oversight team, is a data analytics position which will support the wider team to effectively challenge and oversee the first line of defense's adherence to applicable local funds transfer regulations (e.g., US Travel Rule, EU FTR) and Citi Policies and Standards. The Global Funds Transfer Compliance Oversight (FTCO) team works with global and country AML, Sanctions, and Legal colleagues to provide advice and guidance to business Product Development, Payment Operations, and Technology teams. Support covers a range of areas including compliance with AML regulatory and legal requirements, client implementations and payment processing rules, assessment of operational structures for new products and services, guidance and oversight for transformational technology/infrastructure initiatives, and review of payment channels and schemes that may result in reputation/franchise risk for Citi. The Global Funds Transfer Compliance Oversight (FTCO) Data Analytics Lead supports the global framework and program structure for the function. In addition to leading the Data Analytics workstream within FTCO, the role will assist in the development and implementation of internal procedures to prevent non-compliance with Funds Transfer regulatory and policy requirements and all related payment transparency issues that have an impact on financial crime compliance in coordination with the broader Anti-Money Laundering (AML) team. The primary objective of this role is to utilize established disciplinary knowledge and methodologies to identify inconsistencies in payment data resulting in payment transparency issues, and formulate strategic recommendations on the policies, procedures, and practices of the relevant Product Development and Payment Operations, and Technology teams to ensure the relevant regulatory and policy requirements are consistently met. Responsibilities: * Support the development of a global framework, including drafting policies, standards, and procedures for the execution of Global Fund Transfer Compliance Oversight and challenge for Product Development, Payment Operations, and Technology teams. * Provide support to cross-LOB teams including Product Development, Payment Operations, and Technology, to implement global payment transparency standards and best practices and document known country variations within country regulatory environments related to FATF-16/Funds Transfer Regulations. * Provide global Product Development, Payment Operations, and Technology teams with day-to-day support on payment transparency regulations applicable to new products and services, client implementations, and payment processing. * Analyze payment data and metrics presented by the Business, prepare and present reports related to payment transparency and associated compliance risks, and monitor related issues, escalations, and corrective actions. * Perform proactive assessment of compliance with payment transparency requirements and engage Product Development, Payment Operations and Technology teams to agree/execute remediation plans. * Collect, normalize, and analyze large sets of data from various source systems across Payments and Services functions of the bank with the ability to apply quantitative and qualitative data analysis methods * Validate the data being utilized to identify data quality issues (if any), and work with Technology to address them * Question and validate assumptions of the data with the appropriate points of contacts, coordinating with data providers and stakeholders if more information is required beyond the data available * Identify relationships and trends in data, as well as any factors that could affect the results of research. Escalate identified risks and sensitive areas in terms of methodology and processes * Utilize information from global regulatory changes, new regulations, and internal policy changes to further identify new key risk areas. * Develop approaches/action plans to compliance and control issues by weighing various alternatives and balancing potentially conflicting situations. * Provide support and oversight for cross-functional ad-hoc AML projects, including leading on project work streams as needed which arise from time to time out of regulatory or environmental changes. * Manage and collaborate with global stakeholders including AML Technology, Monitoring Risk Management and Operations to mitigate AML and Terrorist Financing risks. * Demonstrate ability to continuously learn and provide value in a dynamic environment * Managing the day-to-day aspects of the program Experience: * 6+ years of primary experience in Data Analytics activities like data extraction, reporting, trending, identifying patterns and creating insights etc. * 6+ years relevant professional experience in AML compliance, risk, or a control-related function within a medium or large Financial Institution. * Significant experience within payments and cash management businesses, with a particular focus on product management, development, operations, and technology functions. * Knowledge of the local/regional laws and regulations applicable to Fund Transfer regulations and anti-money laundering is required * Knowledge of AML laws and regulations including a general and broad understanding of key AML and reputational risks (PEPs, Sanctions, AB&C, etc.) is a plus. * Knowledge of payment industry trends, innovations, emerging risks as well as key regulatory risk drivers. * Experience with high profile projects and regulatory deliverables * Design and implement end-to-end data pipelines to analyze, manipulate large volumes of structured and unstructured data * Strong critical thinking for insights and solutions, including those that are self-identified * Strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging * Ability to work collaboratively with cross-functional units; ability to navigate a complex matrix environment. Preferred Skills: * Experience in Data Analysis, including utilizing Big Data, Artificial Intelligence, and Business Intelligence solutions, along with extensive analytical programming techniques * Exceptional SQL skills using tools like Teradata, MS SQL, MySQL, Hadoop; familiarity with DB Visualizer, Starburst is a plus. * Strong fluency in Python /SAS and Microsoft Office applications, particularly Excel and PowerPoint * Experience with Tableau and/or other BI Analytics toolsets (Tableau Preferred) * Excellent communications skills, including ability to present detailed analysis and recommendations to business stakeholders in a succinct manner. * Proficiency in Microsoft Office suite: Word, Excel, PowerPoint. * Unwavering commitment to working collaboratively and cooperatively with other team members. * Proven ability to work independently and be a self-starter. Education: * Bachelors (4 Year University) Degree in a relevant field or equivalent experience required * Advanced Degree (MS, MBA, JD, etc.) preferred * CAMS certification preferred * ----------------------------------------------------- Job Family Group: Compliance * ----------------------------------------------------- Job Family: Compliance Risk Management * ----------------------------------------------------- Time Type: Full time * ----------------------------------------------------- Primary Location: Tampa Florida United States * ----------------------------------------------------- Primary Location Full Time Salary Range: $103,920.00 - $155,880.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. * ----------------------------------------------------- Anticipated Posting Close Date: May 15, 2025 * ----------------------------------------------------- Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

Provides assistance to the Relationship Managers by performing daily support activities related to client relationships and keep respective Commercial Relationship Managers informed as appropriate. In addition, this individual will act as the point of contact for Commercial Banking clients for all servicing requests related to the client relationship. Key Responsibilities Include * Assists Relationship Manager(s) by performing daily support activities related to client relationships and keep respective Relationship Manager informed when appropriate * Acts as point of contact for Commercial Banking clients for all servicing requests related to client relationship * Attends weekly scheduled meetings with Relationship Manager(s) to discuss workflow items such as renewals, new pipeline items, servicing requests, past due reports, etc. * Acts as liaison between Credit Products and the Commercial Team with both underwriting and paralending processes and procedures. Manage due diligence requirements from field * Assists Relationship Manager(s) with sales support functions to include marketing requests, client and prospect presentations and building prospect information files * Opens new deposit products for clients * Works closely with Treasury Management team to successfully onboard new Treasury Management clients as well as provide guidance to Treasury Management clients to the appropriate resource for servicing * Maintains client records for both loan and deposit accounts for clients * Supports Relationship Manager(s) with miscellaneous administrative tasks as assigned Qualifications Include * High school diploma or GED and 5+ years of experience or equivalent combination of education and experience * Microsoft Office suite About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

External Description: Promote the distribution of TRPIS/TRPA investment management strategies across multiple vehicles (i.e., mutual funds, ETFs, and separately managed accounts) through registered investment advisors (RIAs) and regional banks. This is done primarily through external face-to-face meetings at the client locations, as well as industry events, with a goal to build TRP awareness and increase product share. In partnership with management, responsible for the development of the sales and/or relationship management strategy for the organization. Responsible for sales and revenue generation client relationship management for large, highly complex accounts across the RIA and Regional Bank channels within an assigned geographical territory. Maintains extensive industry experience and proactively researches trends, competitor services/offerings, and clients' business/market environment. Ensures high client satisfaction through timely response to client needs, efficient problem resolution, contract and operational compliance, and risk mitigation. Serves as consultant to the client on how T. Rowe Price products and services can satisfy client needs as well as generate account growth. Responsible for compliance with T. Rowe Price sales policies and programs. Responsible for the achievement of territory sales goals and key performance indicators (KPIs) based on Sales and Service Performance Framework (SSPF). Develops annual business plan for the territory and monitors progress. Coaches and mentors Internal Sales staff. Responsibilities Primary responsibilities are to provide relationship management, investment-related reviews, and sales ideas, positioning of investment strategies and thematic investment content directly to targeted RIAs and regional banks in a defined region/territory. Uses extensive industry experience to sell the organization's products and/or services to clients whose business has a significant impact on the financial performance of the business unit and its achievement of goals. Applies a unique understanding of clients' business to serve as advisor on products and services across the business unit and possibly multiple business units. Responsible for new business development by identifying and qualifying prospects or by cross selling to existing accounts. Leads idea generation and drives the development of effective messaging and tactics to successfully promote the organization's products and services to senior client contacts. Recommends approaches for delivery of requests for proposal for assigned clients. Contributes to the overall relationship management strategy and delegates tasks to ensure successful client relationship performance. Retains direct client management responsibility for top tier clients. Aligns T. Rowe Price (TRP) resources (senior management, investment professional access, product capacity, marketing materials, due diligence requests, meeting support, administrative and operational support, client reporting and marketing allowances) to sustain world class service to build customer loyalty and satisfaction. Develops a “trusted advisor” relationship as a client consultant and influences firms to adopt recommended and customized solutions to address their needs and generate account growth. Maintains in-depth knowledge of assigned clients, their sensitivities, and their business needs to effectively influence their decision-making. Coordinates sales opportunities for assigned clients across T. Rowe Price business units as necessary. Analyzes and leverages industry data and market trends in partnership with business leaders to understand sales issues, gaps in products and services, and to keep up to date on sales/relationship best practices for improved performance. Qualifications Required: College degree and 7+ years of related work experience FINRA Series 7, 66 licenses Superior communication/presentation skills Advanced investment and capital markets knowledge Advanced relationship management/sales skills Able to demonstrate a high degree of emotional intelligence to establish credibility and rapport with senior leaders internally and externally. Advanced knowledge and understanding of T. Rowe Price mutual fund, ETF, and separately managed account vehicles. Able to establish and execute a disciplined and repeatable process for uncovering and closing new business opportunities. Consultative selling skills Able to apply a systemic approach to problem solving and effectively use data and analytical tools. Able to exert a high level of energy on activities that produce sales results. Able to approach work in a clear goal-oriented way. Able to work collaboratively and excel in a team-oriented environment. Ability to act as ambassador for T. Rowe Price Ability to travel extensively. Preferred: External sales or client management experience in financial services industry (have hired several experienced associates from outside TRP with several years of financial advising, wholesaling, institutional equity sales) Experience in the RIA and Regional Bank (Bank Trust) channels and understanding of advisory platforms. Working knowledge of alternative products and platforms Professional designations such as CFA, CFP, CIMA, or MBA FINRA Requirements FINRA licenses are required and will be supported for this role. Work Flexibility This role is eligible for full time remote work. City: State: Community / Marketing Title: Regional Investment Consultant- RIA & Regional Banks- Southeast Company Profile: Location_formattedLocationLong: Maryland, US CountryEEOText_Description: Commitment to Diversity, Equity, and Inclusion: We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day. Benefits: We invest in our people through a wide range of programs and benefits, including: • Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions • Flexible and remote work opportunities • Health care benefits (medical, dental, vision) • Tuition assistance • Wellness programs (fitness reimbursement, Employee Assistance Program) Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates' well-being and addressing the needs of our clients, business, and communities is unwavering. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.

**Location:** Onsite in Birmingham, AL; Memphis TN, Lafayette, LA; New Orleans, LA; Dallas Texas; Miami, FL; or Dallas, TX. **Schedule** Monday- Friday, 9:00 AM - 5:00 PM This position is responsible for the management of the digital experience for the credit card and lending products that reside on First Horizon's Treasury Management digital platform. **ESSENTIAL DUTIES AND RESPONSIBILITIES** + Develop a clear product vision and digital roadmap aligned with business goals + Routinely conduct market research to identify user needs and understand the competitive landscape. + Define product features and prioritize functionalities based on user value and business impact. + Gather product feedback from internal and external sources. + Provide product support to the Treasury Management Sales and Service partners. + Work with project teams and vendors to drive product enhancements. + Support other activities such as operations, customer communication, legal/regulatory research, and product pricing + Demonstrates knowledge of competitive market, operations and products and services that are included in support of Treasury Management product lines + Supports regional branches, sales and marketing in developing and providing product definitions in response to customer needs and market opportunities + Provides customer training and support on the use of Treasury Management products + Serves as a Treasury Management SME by participating in sales situations for key products (namely credit card and loans) + Collects and prepares financial, schedule, and sales information for products + Performs all other duties as assigned **SUPERVISORY RESPONSIBILITIES** + No supervisory responsibilities **QUALIFICATIONS** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: + Bachelor (4-year college) degree and 5-7 years of experience or equivalent combination of education and experience **COMPUTER AND OFFICE EQUIPMENT SKILLS** + Microsoft Office suite **CERTIFICATES, LICENSES, REGISTRATIONS** (Ex: CPA, Series 6 or 7 license, etc) + None required **About Us** First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) . **Benefit Highlights** - Medical with wellness incentives, dental, and vision - HSA with company match - Maternity and parental leave - Tuition reimbursement - Mentor program - 401(k) with 6% match - More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits **Corporate Diversity Commitment:** We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do. **Follow Us** Facebook (****************************************** X formerly Twitter LinkedIn (*************************************************** Instagram YouTube (********************************************************** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

The Finance Chief Risk Office ("FINCRO") organization is responsible for second-line oversight of regulatory capital management, including the measurement and reporting of spot regulatory capital and risk weighted assets ("RWA"). FINCRO's oversight of spot RWA and capital measurements includes both ex-ante and ex-post independent review and challenge of Citigroup's regulatory capital calculation and reporting processes and capital planning processes. FINCRO is an integral part of the Independent Risk Management function of Citigroup. The Regulatory Capital Interpretation and Analysis Team ("CIAT") within FINCRO provides the second line independent review and approval of interpretative conclusions made by the Regulatory Capital Policy Group ('RCPG") within Finance- Capital Controllers for the Basel III Risk Weighted Asset ("RWA") treatment for complex transactions globally. The CIAT function plays a critical role in ensuring the accuracy of Citi's externally reported RWA actuals under Basel III and is actively involved in the internal review and approval of the upcoming end game enhancements to Basel III. The Basel RWA Specialist will report to the Head of CIAT, a Managing Director, and will act in a leadership role during the review and challenge of capital analyses and RWA treatment conclusions for new products and complex transactions. Globally, CIAT performs both a policy interpretation and transaction advisory role for complex transactions. This role is highly transaction-oriented and there is extensive interaction with senior members of the Business, Line Risk, Legal and RCPG during the transaction structuring, review, and approval process. The Basel RWA Specialist also participates as a member of the new product approval committee during the review and approval of a wide range of new and complex banking products. Responsibilities: * Demonstrate expertise in leading the risk management strategy for the Finance function, which includes robust risk challenges and mitigations for capital. * Senior member of the CIAT team which provides independent review and challenge of regulatory capital policies and RWA technical interpretations for Citigroup firmwide. * Provide Basel III RWA subject matter expertise across a range of exposure/product types and in the development of regulatory capital and risk policies * Within and across Basel exposure types, lead the second line of defense (i) review and approval process with respect to the proper regulatory capital interpretations and RWA treatment of complex financing transactions, which are often cross-border in nature, and (ii) determination of risk mitigation benefits * Interact confidently with CIAT and other RCRM members, Credit Risk Management, Capital Controllers, Business and other stakeholders to recommend and implement improvements to the existing regulatory capital frameworks. * Work with other areas of risk management to develop and enhance existing frameworks and applications for risk assessment, benchmarking exercises, regulatory QIS, CCAR and other stress testing exercises. * Participate in the new product review and approval process, responsible for regulatory capital determination across a wide range of credit products and complex transactions globally. * Understand Citi's capital management and risk management policies, systems, infrastructure and data requirements. * Maintain strict compliance with all risk-related regulatory requirements to ensure the highest standards are met. * Provide analytical insights to senior stakeholders, management, regulators, and Internal Audit to foster a shared understanding of key issues. * Foster a culture of high performance and compliance by supporting a robust and effective control environment across the team. Qualifications: * Minimum of 15 years of experience * Expert knowledge of U.S. Basel III Risk Weighted Assets (RWA) regulations is required * Experience in complex structures with ability to deconstruct transactions and understand all the economic risks combined with a deep understanding of regulatory capital principles is preferred * Knowledge of credit and funding liquidity risks combined with understanding of legal risks and risk mitigation techniques is preferred * Hands-on experience with regulatory examinations and remediation. * Excellent communication skills with ability to articulate complex concepts and translate them into "user-friendly" language * Skilled in challenging traditional business management and escalating issues when necessary. * Strong analytical skills and attention to detail. * Collaborative team player with experience in overseeing risk management and ensuring rule compliance. Education: Bachelor's/University degree, Master's degree is preferred * ----------------------------------------------------- Job Family Group: Risk Management * ----------------------------------------------------- Job Family: Treasury Risk * ----------------------------------------------------- Time Type: Full time * ----------------------------------------------------- Primary Location: 615 S COLLEGE STREET * ----------------------------------------------------- Primary Location Full Time Salary Range: $170,000.00 - $300,000.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. * ----------------------------------------------------- Anticipated Posting Close Date: May 14, 2025 * ----------------------------------------------------- Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

The Finance Discovery PM/BA (C13) will be responsible for leading analysis across Discovery workstreams to identify, challenge and analyze key scope considerations for the program. This will include both performing analysis, as well as providing support and direction to other BAs across the program. The role will also help manage the plan, dependencies, and deliverables. The candidate should have experience working across complex projects with multiple stakeholders and be comfortable working in multi-disciplinary teams. Business / Team Overview The Discovery team within the Strategic Ledger Program plays a pivotal part in ensuring all scoping hypothesis to achieve a target state are thoroughly explored. There are 9 workstreams performing discovery work across 3 pillars, accounting, data and technology. At the end of discovery these workstreams would have produced a number of artifacts that will enable senior leaders to decide on scope and timeline for execution. The scope of the program includes: * Centralize and standardize accounting into global accounting hubs and sub-ledgers * Implement a standard sub ledger and general ledger for the firm * Replace Citi's current Operating and Reporting ledgers, including those embedded in bank-in-a-box platforms such as Flexcube * Automate and streamline accounting and ledger processes and controls * Address source data quality issues impacting ledgers in partnership with enterprise-wide data priorities * Align contractual and instrument level balances and positions with financial balances Key responsibilities in the role: * Drive analysis across multiple workstreams to identify and align scope/design considerations (e.g., Data sourcing, financial processes, financial reporting, regulatory reporting) * Translate analysis into meaningful deliverables (e.g., current state assessment, fit-gap analysis, requirements, design decisions) * Lead workshops with Business and Technology stakeholders * Draft requirements, and review with multiple stakeholders (e.g., Business and Finance Teams, Controllers, Technology) * Support project management activities such as planning, risk and issue resolution, dependency management * Prepare materials for key stakeholders and senior leaders to ensure they are kept informed and have the right information to hand to make key decisions as required * Build strong relationships with workstream leads, PMO team, and business stakeholders What knowledge, skills and experience we'll need from you: Ideal candidates would have experience in a Controller, Reporting, Finance Transformation for NAM at Citi or a similar institution. And experience working on change programs such as platform implementation, BAU enhancement and automation initiatives. The ideal candidate would also be highly motivated, team oriented, and a proactive problem solver. They will possess strong communication and interpersonal skills with the ability to understand and communicate complex information in a clear, concise manner to various levels of stakeholders including both end users and senior/executive leadership. They must feel comfortable navigating complex and ever-changing environments and be flexible with using both their Business Analyst and Project Management skillset. Qualifications & Skills: * 7+ years of relevant work experience with global corporations and financial services experience gained in Banking or in an associated consulting role * Strong written/verbal communications skills; must be concise, articulate, and persuasive with the ability to articulate complex problems and solutions and the judgement and authority to provide insightful commentary to senior stakeholders. * Understanding of US GAAP, IFRS, Local GAAP Accounting rules and COA * Knowledge of Oracle, SAP or similar ledger platforms required e.g. Full Suite, Peoplesoft * Experience of working in multi-disciplinary teams, collaborating to deliver change in fast-paced project environments * Ability to develop and manage stakeholder relationships at all levels in an organization * Problem solving and creative thinking, with a strong attention to detail * Growth mindset, seeking and implementing feedback and maintaining flexibility to pivot and course correct as needed * A self-starter, able to operate independently * Experience with SaaS enabled ERP transformations (Oracle, SAP, Workday) or regulatory reporting would be a plus * Project management certification (PMP, Prince or equivalent) desired * Microsoft Excel proficient, able to analyze big data set Education: * Bachelor's degree in finance, Accounting, Business, Management, Engineering, or related field * ----------------------------------------------------- Job Family Group: Finance * ----------------------------------------------------- Job Family: Fin Solutions Dsgn & Implement * ----------------------------------------------------- Time Type: Full time * ----------------------------------------------------- Primary Location: Jacksonville Florida United States * ----------------------------------------------------- Primary Location Full Time Salary Range: $113,840.00 - $170,760.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. * ----------------------------------------------------- Anticipated Posting Close Date: May 02, 2025 * ----------------------------------------------------- Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

The Coordinator, Customer Resolutions - Flex Agent is a call center phone agent position within the Company's forward mortgage servicing business. This position reports to a Team Lead, Customer Resolutions and works independently on a team located in one of four sites: West Palm Beach, Fl, Mount Laurel, NJ, St. Croix, USVI, or Rancho Cordova, CA. This position is responsible for mortgage debt collections. The agent's role is to make phone calls to homeowners to collect loan payments, resolve delinquent loans, and address customer service inquiries through retention and liquidation strategies while maintaining a high degree of professionalism, courteous customer service, and promptness in all interactions. Agents in this role are required to use scripting and adhere to investor servicing guidelines, internal policies and procedures. Work Schedule: * Scheduled work hours are 12 pm to 9 pm Monday through Friday and rotating Saturdays from 8 am to 5 pm. * This is a 100% in-office position. Employee must be within commutable distance to the office location and available to work in the office. Office location is in West Palm Beach, Fl. * This position is a full time. * Eight week paid on the job training. After training there will be a 3 month performance evaluation period. What PHH Offers: * Position does require working in our West Palm Beach office full time * Pay is $18.50 to $20.50 per hour based on experience + potential overtime + monthly incentive ranging between $400 to $800 per month * Best in class industry benefits * 401K with company match after 1 year * Paid holidays + 2 floating holidays + 1 volunteer day per year * 19 days of paid time off per year * Tuition assistance * Quarterly "Fun at Work" events * Opportunity for yearly merit increase in compensation * Career advancement opportunities after one year of service Job Functions and Responsibilities: * Contact customers who are delinquent with their mortgage loan payments via phone to collect debts * Complete financial interviews with customers to document the reason for payment delinquency and assist them with establishing repayment options * Research and resolve issues that impact the mortgage loan due dates and delinquency * Utilize required scripted materials to provide accurate solutions to customers * Document all customer interactions and repayment agreements in the Company's system of record * Use several Company applications simultaneously on multiple monitors to complete required tasks * Ensure loss mitigation assistance package requests are sent to, completed and returned by customers in a timely manner * Communicate with authorized third parties as required * Research customer contact information when these details are not readily available * Respond to internal emails and communications from the Team Lead and complete required job trainings in a timely manner * Assist other departments with call handling needs as call volume dictates * Meet the required departmental performance and metric standards Qualifications: To perform this job successfully, an individual must have the following education and/or experience: * High school diploma or equivalent required * Minimum of one year experience in a customer service or collections environment preferred * Must possess basic computer skills, including typing, navigating multiple systems simultaneously, basic computer set-up and have a proficient knowledge with email systems such as Outlook, and the Microsoft Office suite * Outstanding communications skills (including verbal, written and listening skills), with an emphasis on strong customer service, professional relationship building skills, and conflict resolution * Problem solving and decision-making abilities, with attention to detail, organization and execution of multiple tasks * Must pass the Company's Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable. #PHH