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Working As An Office Administrator/Receptionist

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Getting Information
  • Mostly Sitting

  • Repetitive

  • $29,000

    Average Salary

What Does An Office Administrator/Receptionist Do

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Duties

General office clerks typically do the following:

  • Answer and transfer telephone calls or take messages
  • Sort and deliver incoming mail and send outgoing mail
  • Schedule appointments and receive customers or visitors
  • Provide general information to staff, clients, or the public
  • Type, format, or edit routine memos or other reports
  • Copy, file, and update paper and electronic documents
  • Prepare and process bills and other office documents
  • Collect information and perform data entry

Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.

Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.

The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.

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How To Become An Office Administrator/Receptionist

General office clerks typically need a high school diploma or equivalent and learn their skills on the job.

Education

General office clerks usually need a high school diploma or equivalent.

Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.

Training

General office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.

Advancement

General office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.

Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.

Important Qualities

Customer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.

Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.

Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.

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Office Administrator/Receptionist Career Paths

Office Administrator/Receptionist
Office Administrator Executive Assistant
Office Manager
5 Yearsyrs
Office Administrator Executive Assistant Office Manager
General Manager
6 Yearsyrs
Office Administrator Executive Assistant Assistant Manager
Service Manager
6 Yearsyrs
Legal Assistant Legal Secretary Office Manager
Account Manager
5 Yearsyrs
Legal Assistant Specialist Consultant
Accounting Manager
7 Yearsyrs
Legal Assistant Specialist Account Executive
Marketing Manager
5 Yearsyrs
Human Resources Coordinator Human Resources Generalist Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Human Resources Coordinator Human Resources Generalist Office Manager
Business Manager
6 Yearsyrs
Human Resources Coordinator Administrator Manager
Co-Owner
6 Yearsyrs
Certified Nursing Assistant Team Leader Assistant Manager
Communications Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Manager
Finance Manager
7 Yearsyrs
Certified Nursing Assistant Team Leader Case Manager
Patient Care Manager
5 Yearsyrs
Accounts Payable Clerk Accountant Assistant Manager
Site Manager
7 Yearsyrs
Accounts Payable Clerk Accountant Manager
Business Owner
6 Yearsyrs
Accounts Payable Clerk Coordinator Project Coordinator
Senior Administrative Assistant
7 Yearsyrs
Medical Assistant Coordinator Administrator
Business Office Manager
7 Yearsyrs
Medical Assistant Specialist Administrator
Administrative Manager
6 Yearsyrs
Medical Assistant Coordinator Human Resources Generalist
Office Manager Of Human Resources
6 Yearsyrs
Waitress Licensed Practical Nurse Patient Care Coordinator
Practice Manager
9 Yearsyrs
Front Desk Coordinator Consultant Human Resources Manager
Executive Assistant To Chief Executive Officer
6 Yearsyrs
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Average Length of Employment
Office Technician 3.1 years
Office Specialist 3.0 years
Office Associate 2.8 years
Office Assistant 2.2 years
Office Employee 2.1 years
Top Careers Before Office Administrator/Receptionist
Receptionist 12.2%
Cashier 8.6%
Server 2.8%
Secretary 2.4%
Volunteer 2.2%
Hostess 2.1%
Manager 2.0%
Internship 1.8%
Teller 1.7%
Top Careers After Office Administrator/Receptionist
Receptionist 11.0%
Cashier 5.7%
Manager 2.5%
Server 2.0%
Internship 1.5%

Do you work as an Office Administrator/Receptionist?

Top Skills for An Office Administrator/Receptionist

  1. Office Supplies
  2. Customer Service
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Total responsibility of ordering various office supplies and managing inventory.
  • Received compliments from management, customers, and vendors for friendly and professional customer service and administrative support.
  • Screened/delegated phone calls to proper departments.
  • Greeted Clients Management of payments Data entry Appointment scheduling Management of payroll hours/overtime
  • Supervised the receptionist area, including greeting visitors, responding to telephone calls as well as faxes.

Office Administrator/Receptionist Demographics

Gender

Female

84.3%

Male

10.7%

Unknown

5.0%
Ethnicity

White

59.4%

Hispanic or Latino

19.6%

Black or African American

10.6%

Asian

6.6%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

61.9%

Portuguese

4.8%

French

3.8%

Japanese

3.8%

Swedish

2.9%

Mandarin

2.9%

Chinese

2.9%

Arabic

2.9%

Korean

1.9%

Russian

1.9%

German

1.9%

Vietnamese

1.0%

Romanian

1.0%

Hmong

1.0%

Somali

1.0%

Hebrew

1.0%

Turkish

1.0%

Norwegian

1.0%

Armenian

1.0%

Greek

1.0%
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Office Administrator/Receptionist Education

Schools

Wake Technical Community College

7.1%

City College of New York of the City University of New York

7.1%

Kaplan University

7.1%

Rasmussen College

5.7%

University of Colorado at Boulder

5.7%

Montclair State University

5.7%

Sam Houston State University

5.7%

University of South Florida

4.3%

Arapahoe Community College

4.3%

Ultimate Medical Academy - Clearwater

4.3%

Saint Louis Community College

4.3%

University of Southern Indiana

4.3%

Florida State College at Jacksonville

4.3%

University of California - Santa Barbara

4.3%

George Mason University

4.3%

Hunter College of the City University of New York

4.3%

Austin Community College

4.3%

Southern New Hampshire University

4.3%

San Joaquin Valley College

4.3%

New Mexico State University

4.3%
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Majors

Business

26.0%

Health Care Administration

12.2%

Psychology

7.0%

Accounting

6.0%

General Studies

5.4%

Medical Assisting Services

5.2%

Criminal Justice

4.4%

Communication

3.6%

Nursing

3.4%

Liberal Arts

3.4%

Management

3.4%

English

2.8%

Education

2.4%

Biology

2.4%

Legal Support Services

2.4%

Cosmetology

2.2%

Human Resources Management

2.0%

Real Estate

2.0%

Graphic Design

2.0%

Computer Science

1.8%
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Degrees

High School Diploma

31.0%

Bachelors

29.1%

Associate

19.5%

Certificate

8.9%

Diploma

5.9%

Masters

3.7%

License

1.6%

Doctorate

0.2%
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Updated May 18, 2020