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Become An Office Aide

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Working As An Office Aide

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Getting Information
  • Mostly Sitting

  • Repetitive

  • $22,000

    Average Salary

What Does An Office Aide Do

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Duties

General office clerks typically do the following:

  • Answer and transfer telephone calls or take messages
  • Sort and deliver incoming mail and send outgoing mail
  • Schedule appointments and receive customers or visitors
  • Provide general information to staff, clients, or the public
  • Type, format, or edit routine memos or other reports
  • Copy, file, and update paper and electronic documents
  • Prepare and process bills and other office documents
  • Collect information and perform data entry

Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.

Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.

The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.

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How To Become An Office Aide

General office clerks typically need a high school diploma or equivalent and learn their skills on the job.

Education

General office clerks usually need a high school diploma or equivalent.

Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.

Training

General office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.

Advancement

General office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.

Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.

Important Qualities

Customer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.

Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.

Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.

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Office Aide Career Paths

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Office Aide Demographics

Gender

Female

65.2%

Male

21.2%

Unknown

13.5%
Ethnicity

White

56.3%

Hispanic or Latino

21.2%

Black or African American

11.4%

Asian

7.1%

Unknown

4.0%
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Foreign Languages Spoken

Spanish

70.4%

French

7.3%

German

3.0%

Chinese

1.9%

Mandarin

1.7%

Arabic

1.7%

Japanese

1.5%

Hindi

1.3%

Tagalog

1.3%

Italian

1.3%

Cantonese

1.3%

Urdu

1.3%

Vietnamese

1.1%

Greek

0.9%

Portuguese

0.9%

Hmong

0.9%

Gujarati

0.6%

Korean

0.6%

Hebrew

0.4%

Armenian

0.4%
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Office Aide Education

Schools

University of Illinois at Chicago

20.8%

University of Phoenix

8.6%

Eastern Washington University

8.2%

University of Texas Rio Grande Valley

7.4%

Miami Dade College

6.4%

University of Wyoming

5.2%

New Mexico State University

3.6%

Lehman College of the City University of New York

3.5%

Borough of Manhattan Community College of the City University of New York

3.3%

Monroe College

3.2%

City College of New York of the City University of New York

3.2%

Michigan State University

3.1%

Bronx Community College of the City University of New York

2.9%

The Academy

2.9%

Arizona State University

2.9%

Texas A&M University

2.9%

New York City College of Technology of the City University of New York

2.9%

Georgia State University

2.9%

York College

2.9%

College of New Rochelle

2.9%
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Majors

Business

18.3%

Psychology

10.3%

Criminal Justice

6.7%

Health Care Administration

6.2%

Nursing

6.1%

Accounting

5.2%

General Studies

4.7%

Medical Assisting Services

4.5%

Communication

4.5%

Biology

4.2%

Liberal Arts

4.0%

English

3.8%

Sociology

3.6%

Education

3.2%

Political Science

3.0%

Social Work

2.8%

Early Childhood Education

2.6%

Computer Science

2.2%

History

2.1%

Marketing

2.0%
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Degrees

Bachelors

41.7%

Other

29.4%

Associate

13.9%

Masters

7.3%

Certificate

4.9%

Diploma

1.8%

Doctorate

0.9%

License

0.2%
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Top Skills for An Office Aide

  1. Phone Calls
  2. Office Supplies
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Job responsibilities: Secretarial duties, making phone calls, answering phones, making copies, shredding, cleaning, keeping records
  • Ensured adequate level of office supplies, brochures and other information and promotional materials are maintained
  • Fax, copy, answering phones, mail outs, campus tours, and data entry
  • Delivered excellent customer service by greeting and assisting each customer.
  • Managed numerous internally-developed database projects.

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Top Office Aide Employers

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