Office aide job description

Welcome to Pathways of California’s career website! If you are passionate about helping others and enthusiastic about your future, we want you to join our team!

Our company is known for an unwavering commitment to exceptional value and recovery-focused, quality care. We are experts in the field of behavioral health care, providing cutting-edge mental health and substance use community-based services and offer a dynamic employment experience! Pathways offers competitive salaries and benefits, comprehensive on-boarding and job training, a supportive learning environment, ongoing education in the use of evidence-based, promising practices and much more!

We have over 30 outpatient behavioral health locations nestled throughout our communities located in Kern County, Los Angeles County, Orange County, and San Diego County.
Pathways is seeking an innovative and purpose driven individual to join our team as a
Office Aide/Case Aide
for our CalWORKs program in Westminster.


Program:
CalWORKs helps participants remove Mental Health and/or substance abuse “barriers” to employment to aid the progress of moving from welfare to active participation in employment activities. CCS-CalWORKs has been providing these much needed Mental Health and substance abuse services to CalWORKs recipients for the past 16 years. Clinics in Santa Ana and Westminster offer services to Orange County residents at multiple locations. Participants must be California Welfare recipients with Mental Health and/or substance abuse issues and enrolled in CalWORKs or Cal-Learn programs. CCS-CalWORKs provides Evaluation & Assessment Services, Individual & Group Therapy, Crisis Intervention, Case Management, Family Support & Education and Referrals to Community Resources. CCS-CW Evidenced Based Practice (EBP) Services offered: CBT.


Summary:
Under the general direction of the Office Manager, Office Assistant, clinical staff and/or management the Case Aide will provide a broad range of administrative support and office duties; including assisting in providing outreach, case management and client advocacy services for individuals requiring mental health care which may include treatment for substance abuse. In addition, may provide appropriate childcare to children of clients who have not yet received or are not eligible for childcare benefits. This position must be proactive and problem solve in all responsibilities and possess strong organizational skills, strong attention to detail, and the ability to prioritize multiple tasks, and be flexible.


Essential Duties/Responsibilities
:
Administrative Duties and Child Care
Administrative support, ranging from data entry, filing, handling in-coming phones efficiently. Greets visitors (e.g. clients, vendors and other visitors), answer questions and/or directs to appropriate person. Manages inventory, orders supplies, prepare or distribute mail(ings) and faxes and run errands as directed by Office Assistant or Supervisor Maintains the lobby area as a professional, clean and welcoming space. Ability to use Excel and Word to complete reports, data entry, draft or revise letters, and update spreadsheets. Maintain, update, or create charts as needed, organize charts or files to standards and copy forms as needed. Provides childcare as assigned or directed. Reports any problems relating to child(ren) to supervisor timely. Provides oversight to ensure children are safe and secure. Observe and monitor children's activities. Provide attentive and comforting presence for children. Maintain and ensures HIPAA, ethical standards and professional boundaries with all staff and clients Organize, and store toys and materials to ensure order in activity areas/Sanitize toys and play equipment. Bring urgent issues and emergencies with children to parents' or guardians' attention immediately. Other duties as assigned or necessary to support your department/program, office and/or the company.
Outreach, case management and client advocacy services
Performs case management support functions to include obtaining background information and records on clients, may do some charting and help maintain case files and assists clients with completing applications and other forms. Provides community resource linkages for clients and staff. Assists case manager in coordinating client services. Assists clients with understanding and utilizing public services. Arranges, or may provide on an as needed basis, transportation for clients who do not have their own transportation. Assists in maintaining contact with inactive clients and perform follow-up contact as directed, and inform case managers of their clients' needs, whereabouts and current status. Keeps a daily record of work activities and maintains related casework and other paperwork in a timely manner. Maintains professional relationships with relevant agencies and service providers. Participates in staff and client meetings, and training activities as required. Other duties as assigned or necessary to support your department and/or the company.
Recovery Requirements
 Provide the best customer care possible. Identify and build upon the strengths of clients, coworkers, and the communities we serve. Support clients’ steps towards Recovery and Wellness. Create an organizational culture that respects and celebrates the diversity of our clients. Value learning as an ongoing process that enables us to better service our clients and establishes our leadership in the industry. Research and utilize our industry’s best practices and analyze our own services to ensure the best possible outcomes.
DO THE FOLLOWING APPLY TO YOU?
High School Diploma or GED equivalent One plus years experience in Childcare/ Childcare training and/or one to two years experience in community mental health rehabilitation services or Bachelor of Arts degree in a mental health related field.
Licensing Requirements
Certificates, Licenses, Registrations Proof of: valid California driver’s license and auto insurance, as well as proof of education are required Possess or will obtain valid CPR certificate as stipulated by program requirements.
Knowledge, Skills and Experience
One year work experience preferably in an office environment – handling administrative support, office duties and handling answering phones. Must have excellent and professional phone manner. Good interpersonal, verbal and written communication skills Ability to manage multiple projects Must be detail-oriented, excellent organizational skills and possess good follow-through skills Ability to exercise judgment and interface effectively with all levels of staff, clients and visitors Strong customer service orientation Intermediate level PC skills required.
Physical Requirements
Office Environment (not remote position). Requires extensive sitting with periodic standing and walking; May be required to lift up to 20 pounds Requires significant use of computer, tablet, phone and/or general office equipment Needs adequate visual acuity, ability to grasp and handle objects Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone Will require off-site travel 20% - local and out of state (meeting, county and/or client needs)
Decision Making Responsibilities
Recognizes any unusual client situation, complaint and/or circumstances and reports them to supervisor(s) immediately. Reports any suspected child abuse indicators to management immediately.



*NOW OFFERING DAILY PAY TO OUR EMPLOYEES*


Competitive salaries & benefits• Paid Vacation Days (1st year 12 days; increases with tenure)• Paid Sick Days (Accrual per pay period)• 10 Paid Holidays (including
Day after Thanksgiving and Christmas Eve
)• Medical, Dental, Vision including a Health Savings Account or FSA• Health, Dependent and Transportation Flexible Spending Accounts• Basic and Optional Life Insurance for Employee, Spouse and/or Dependents• 401K Perks @ Pathways (student loan refinancing, pet insurance, Verizon wireless discount, movie, hotel, concert and sporting event discounts)


If you're #readytowork PATHWAYS CA is #readytohire!
Not the job you’re looking for?
Pathways has a variety of positions in various locations; please go to www.pathwaysofcalifornia.com/ click on
“Apply Here”
icon in the upper right-hand corner and click on the location near you from the drop-down menu.

Pathways is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic.

Case Aide-Office Aide needed to join our team! This is an exciting entry level opportunity to help the Day Reporting Center team provide a safe and supportive environment for clients who were formerly involved in the justice system and are currently in the process of re-entering the community. Case Aides are responsible for all front desk operations as well as facilitating the initial intake process for new clients. This role offers all necessary training to perform duties as well as prepare for a long term career in Human Services. A well suited candidate is someone who is looking to join a collaborative team environment and gain hands on experience.
Schedule: M/W/F 9am-5pm, T/TH 12pm-8pm

Community Solutions Inc. (CSI) is a nonprofit organization that promotes the responsible citizenship, accountability, and well-being of individuals and families involved, or at risk of involvement, in the child welfare, juvenile justice, or criminal justice system. Since CSI's founding in 1962, it has been a pioneer in the community-based service. We have been delivering supervision, treatment, and comprehensive individualized services to help clients interact more effectively in their communities and become productive citizens. Using this plan we built the first ever halfway house in New England which has now been replicated and grown to almost 50 programs in 9 states. For over 50 years, CSI has been building upon its successful foundations and has been expanding its services to serve thousands of adults, youth, and families each year.

ESSENTIAL FUNCTIONS include but are not limited to:

Maintains accountability for clients' location and implements all policies and procedures including:

+ Providing client support and supervision

+ Assist the case management team

+ Complete testing as required by contract

+ Inspect facility common areas and outside perimeter daily

+ Implement key control and emergency procedures

+ Collects intake data

+ Develops and documents program plan goals with clients

Qualifications

+ High School diploma.

+ Relevant experience in an office setting.

+ Excellent oral, written and interpersonal skills desired.

+ Experience with Microsoft Office.

+ COVID19 vaccination or a negative test prior to start.

Benefits Offered:

+ Mileage reimbursement

+ Tuition Reimbursement after 1 year

+ Medical / Dental/ Vision Insurance /Voluntary Flexible Spending Accounts (FSA)

+ Two (2) weeks of vacation accrued within the first year, bumped to three (3) week accrual after 1 year of service.

+ Sick and disability time (accrual based)

+ Voluntary 401(k) retirement savings plan, with up to a 4% employer match contribution

CSI is an Equal Opportunity Employer - M/F/Disability/Vet. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Department:
Branch Libraries


Employment Type:
Full Time


Location:
Stavros Niarchos Foundation Library


Reporting To:
Charlene Moseley-Hudson


Compensation:
$29,577 / year


Description



Overview:

The New York Public Library (NYPL) has been an essential provider of free books, information, ideas, and education for all New Yorkers for more than 100 years. NYPL's neighborhood libraries in the Bronx, Manhattan, and Staten Island-many of which date to Andrew Carnegie's visionary philanthropy at the turn of the 20th century-are being transformed into true centers of educational innovation and service, and vital community hubs that provide far more than just free books and materials.

The Library is seeking an Office Aide to provide quality customer service to our Library users. This position will be scheduled for 35 hours per week during public service hours..


Responsibilities:


Reporting to the Library Manager, the Office Aide:

• Works as part of a team to provide public service and assist with outreach activities
• Assists with reserves, inventory, circulation and other related duties
• Provides assistance to patrons on the use of computers and other technology or software
• Prepares print and non-print library materials for circulation, involving some data entry at a PC
• Processes patron applications, including data entry, filing, and related tasks
• Inspects and sorts print and non-print materials
• Assists with creating and carrying out improvements to staff procedures and user experience of the Library
• Performs related duties as required

Required Education, Experience & Skills



Required Education & Experience

• High School diploma or its equivalent

Required Skills

• Successfully demonstrated public service experience with the ability to work well with a diverse patronage
• Strong interpersonal, oral, and written communication skills
• Successfully demonstrated ability to work as part of a team
• Attention to detail
• Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously
• Strong computer and other related technology skills, including MS Word, Excel, Powerpoint, Google applications, PCs, Macs and e-reader devices

Preferred Qualifications

• Proficiency with Envisionware and Sierra preferred
• Demonstrated knowledge of computer services including on-line searching and Library resources preferred

More...



Please Note:
Effective August 2, 2021, absent a qualifying exception for medical or religious reasons, newly hired employees of the New York Public Library must present proof of receipt of a COVID-19 vaccination and may not begin employment at the Library until 14 days after their receipt of their second dose of either the Pfizer or Moderna vaccines or 14 days after their first dose of the Johnson & Johnson vaccine. Newly hired employees who need additional time to receive their vaccination prior to their start date may request an adjournment of their start date with their hiring manager. The Library will consider such requests on a case by case basis, depending upon the Library's operational needs, among other factors. The Library will further consider exemptions for prospective employees who cannot become vaccinated due to a qualifying medical condition or a sincerely held religious belief or practice. Candidates who receive a conditional offer of employment and who seek a medical or religious exemption to the Library's vaccination policy will be provided with additional instructions at the time of the conditional offer.


Core Values
All team members are expected and encouraged to embody the NYPL Core Values:

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems
• Be Curious in all aspects of your work

Work Environment

• Public service library

Physical Duties

• Light lifting required
• Pushing book trucks
• Sitting and standing for periods of time
• Daily use of a computer

Physical Required?

No


Union/Non Union

Local 1930


FLSA Status
Non-Exempt


Schedule


35 hours per week to be scheduled during regular branch hours