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Office aide skills for your resume and career

Updated January 8, 2025
4 min read
Office aide example skills
Below we've compiled a list of the most critical office aide skills. We ranked the top skills for office aides based on the percentage of resumes they appeared on. For example, 16.0% of office aide resumes contained data entry as a skill. Continue reading to find out what skills an office aide needs to be successful in the workplace.

15 office aide skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how office aides use data entry:
  • Performed heavy volume computerized data entry of customers' payment information New York,
  • Completed data entry of laboratory documents and test results for spice extraction company.

2. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how office aides use phone calls:
  • Answered and forwarded incoming phone calls Facilitated constituents in solving personal & professional matters Performed clerical duties, including Xerox and faxing
  • Responded to inbound phone calls * Filed and photocopied important documents * Delivered documents to appropriate offices

3. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how office aides use telephone calls:
  • Answered emails and telephone calls, responding to inquiries and requests and forwarding to appropriate departments.
  • Processed all incoming telephone calls for fines, renewals and general assistance.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how office aides use customer service:
  • Provided outstanding customer service, exceeding member expectations through patience and professionalism.
  • Greeted customers, provided customer service and responded to queries bilingually

5. Front Desk

Here's how office aides use front desk:
  • Supervised the front desk at a residence hall, had the challenge to know who lived there and who did not.
  • Managed front desk duties such as answer calls, receive and deliver messages, assist with task, and filing.

6. Database Systems

Here's how office aides use database systems:
  • Maintained and updated filing, inventory/database systems, manually or using a computer.
  • Maintained and updated files, inventory, mailing, and database systems, both manually or using a computer.

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7. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how office aides use scheduling appointments:
  • Assist students in the application process and with scheduling appointments, answer phones, filing, in charge of confidential files.
  • Assist students with scheduling appointments, walking them through the process if needed.

8. Financial Aid

Financial aid refers to cash released to an educational institution to help a student pay the school fee. The issuance of financial aid, whether scholarships, grants, or loans, aims to make access to education affordable to all students irrespective of their backgrounds.

Here's how office aides use financial aid:
  • Administered financial aid policy, participated in senior management decision making, and administered technical support.
  • Assisted students and parents with general financial aid information via telephone or written correspondence.

9. Office Equipment

Here's how office aides use office equipment:
  • Performed clerical and administrative duties utilizing all office equipment and filing procedures.
  • Compiled purchase research reports for office equipment and ran basic business errands

10. Clerical Tasks

Clerical tasks are general office maintenance duties such as answering phone calls, filing and sorting documents, handling deliveries, data entry, and other administrative or office support tasks. Modern clerical roles require basic computer skills and good communication skills.

Here's how office aides use clerical tasks:
  • Maintain necessary records and perform general clerical tasks.
  • Performed various administrative clerical tasks.

11. Office Machines

An office machine is a mechanical and electronic device that is used to get work done in an organization or establishment, to finish multiple works in a short time, and to enhance productivity. Office machines are essential in running a modern office and range from calculators to printers to computers.

Here's how office aides use office machines:
  • Created documents, assembled new preceptor packets, ordered supplies, scheduled maintenance for office machines, and maintained files.
  • Perform general office duties such as typing, operating office machines like photocopying and sorting mails.

12. Office Tasks

Here's how office aides use office tasks:
  • Coordinated clerical and administrative office tasks, ordered and organized supplies, scheduled conference rooms.
  • Performed other routine office tasks such as duplicating confidential documentation and others.

13. RUN Errands

Running errands means to go out on a short trip to buy, collect, or deliver something normally for a particular person or reason.

Here's how office aides use run errands:
  • Input student health records into computer system, answer phones, file, run errands, photocopy student exit/transfer records.
  • File papers, shred important unwanted documents, run errands, and run tailgating events for the college.

14. Fax Machines

Here's how office aides use fax machines:
  • Utilize the scanner, copy and fax machines to duplicate and communicate all publications.
  • Performed maintenance of copiers, fax machines and printers.

15. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how office aides use direct calls:
  • Direct call students from their classroom to meet with their counselor or the counseling clerks.
  • Worked with clients via telephone; screen and direct calls to office team.
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List of office aide skills to add to your resume

Office aide skills

The most important skills for an office aide resume and required skills for an office aide to have include:

  • Data Entry
  • Phone Calls
  • Telephone Calls
  • Customer Service
  • Front Desk
  • Database Systems
  • Scheduling Appointments
  • Financial Aid
  • Office Equipment
  • Clerical Tasks
  • Office Machines
  • Office Tasks
  • RUN Errands
  • Fax Machines
  • Direct Calls
  • PowerPoint
  • Clerical Support
  • Transferring Calls
  • Multi-Line Phone System
  • Computer System
  • Word Processing
  • Computer Programs
  • Copy Machines
  • Office Operations
  • Bulletin Boards
  • Voice Mail Systems
  • Administrative Tasks
  • Library Materials
  • Event Planning
  • Patient Charts
  • Facsimile Machines
  • Business Transactions
  • Multi-Line Telephone
  • Address Complaints

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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