Office and operations manager resume examples from 2025

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Updated March 26, 2025

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Office and operations manager resume

Beverly Harrison

(570) 555-9586 | bharrison@example.com

Virginia Beach, VA | 15354 S. Main Ave. - 77377

Work experience

2013 - Present
Office And Operations Manager, Liberty Tax - Virginia Beach, VA
- Devised the spreadsheet packages, financial statements and tax filings.
- Managed accounts payable and accounts receivable using QuickBooks.
- Developed guidelines for FINTEL corrections and procedures when Intelligence standards or guidelines aren t met.
- Started and built commercial property service company Business Development Customer Service Full Charge Operations and Financials
2008 - 2013
Office Manager Of Human Resources, AT&T - San Antonio, TX
- Managed the communications, special event coordination, operations management, executive administration, human resources, and regulatory compliance.
- Job analysis was completed in one month (deadline was three) and the Procedures Manual within the two-month deadline.
- Position required an understanding of Federal and State compliance in accordance to FMLA, ADA, Workers' Compensation and EEOC.
- Managed Workforce Planning process for CFO organization.
2007 - 2008
Executive Administrative Assistant, Kelly Services - Memphis, TN
- Performed proofreading, typing and scheduling meetings as needed.
- Compiled confidential information regarding Sex Offenders.
- Coordinated trade show logistics such as room reservations, verifying attendance lists, editing agendas.
- Prepared travel arrangements and expense reports utilizing Concur and SAP.
2005 - 2007
Loan Processor, Wells Fargo - West Des Moines, IA
- Help build relationships with the dealers and provide great customer service.
- Contacted local and international Clients to obtain documents needed to process loan applications.
- Reviewed and audited the complete portfolio of all loan applications, customer profiles, payments and record.
- Completed intensive mortgage-closer training program VA, FHA, and Conventional loans.

Skills

Loan Applications
Logistics
Direct Reports
Business Development
Executive Management
New Procedures
Additional Documentation
Quickbooks
Flood Certifications
Underwriting Guidelines

Education

Bachelor's Degree, Business (2002 - 2005)
Western Washington University
Bellingham,

Office and operations manager resume

David Jones

(440) 555-4799 | djones@example.com

New York, NY | 94914 W. Park St. - 90005

Work experience

2016 - Present
Office And Operations Manager, Adecco Staffing, USA - New York, NY
- Use existing procedures and facts to solve routine problems or conduct routine analyses.
- Managed the recruiting, staffing and human resources needs of numerous corporate clients.
- Project management specialist for improvement of software engineering project process areas consistent with PMI best practices and CMMI implementation.
- Developed and implemented Key Performance Indicators to track critical processes and monitor department performance.
2014 - 2016
Coordinator/Executive Assistant, Adecco Staffing, USA - New York, NY
- Screened emails & all incoming calls, managed calendar, scheduled conference calls for VP.
- Created innovative PowerPoint presentations, incorporating all software packages.
- Used software Excel, Word, PowerPoint, Publisher, Access, Outlook, Lotus Notes, Explorer, Premier.
- Use USVerify daily for HR and verification of applicants
- Managed invoicing and billing processes, assisted payroll with timecards/accounting, A/P, A/
- Managed complex schedules for President and CEO, to include: meetings, conference calls, travel schedules and more.
2013 - 2014
Project Coordinator, IBM - Armonk, NY
- Project management, successful projects include deployment program for standardized platform.
- Monitored the day-to-day progress of the project and provided daily updates to the project management team.
2010 - 2013
Logistics Coordinator, Nordstrom - King of Prussia, PA
- Conducted periodic accuracy assessments and semi-annual physical inventory.
- Translated business needs and priorities into actionable logistics strategies.
- Provide a high level of customer service.
- Learned what metrics on the Logistics Scorecard represented and how to calculate a variety of these metrics.

Skills

Procedures
Company Policies
Direct Reports
Medical Records
Safety Meetings
Project Management
Market Research
Physical Inventory
Administrative Tasks
Project Coordination

Education

Bachelor's Degree, Business (2002 - 2005)
Pennsylvania State University
Main,

Office and operations manager resume

Jacob Shaw

(890) 555-0446 | jshaw@example.com

Bloomington, IL | 16100 E. Second Rd. - 47657

Work experience

2019 - Present
Office And Operations Manager, State Farm - Bloomington, IL
- Establish customer relationships and follow up with customers, as needed.
- Acquired 60 new customers quarterly through direct marketing and community networking events.
- Worked on project management with regular report-outs to senior leadership.
2016 - 2019
Business Office Manager, C.H. Robinson - Chicago, IL
- Crossed trained in Medical Records for data entry, and ADR requests.
- Prepared Income Statements, Balance Sheets in a dynamic retrieval for the GL system on a monthly basis.
- Develop Project structures and set up in Cost Point Accounting System.
- Assist owner in managing general day-to-day operations, including customer service.
- Managed the customer service department, monitoring incoming Hospital calls for customer relations.
2006 - 2016
Accounts Receivable Supervisor, C.H. Robinson - Chicago, IL
- Conducted internal/external balance sheets, internal/external marketing projections, as well as invoicing and collection processes for clients.
- Prepared debt repayment schedules for all customers.
- Instituted follow-up procedures for delinquent accounts.
- Establish guidelines for reducing DSO, including credit limits, collection procedures and approval levels for management.
2004 - 2006
Accounts Receivable Clerk, C.H. Robinson - Chicago, IL
- Prepared debt repayment schedules for all customers.
- Set up new customers for escrow accounts.
- Provide a high level of customer service to both internal and external customers to secure timely payment for outstanding invoices.
- Received vendor invoices and reviewed for proper approval in accordance to company policy.

Skills

Corporate Office
Procedures
Business Development
Facility
Revenue Cycle
Computer System
Logistics
Business Office
Sarbanes-Oxley
Job Sites

Education

Some College Courses, Accounting (2004 - 2004)
DePaul University
Chicago,

Office and operations manager resume

Juan Hunter

(590) 555-1219 | jhunter@example.com

Chicago, IL | 78148 N. Main Ln. - 87352

Work experience

2015 - Present
Office And Operations Manager, Jackson Hewitt - Chicago, IL
- Recommend additional products and services and resolved customer complaints
- Experienced in Human Resources operations including workers compensation, FMLA, and group insurance benefits.
- Maintained the human resources database, processed and tracked all paid time off.
- Managed the overall risk and control environment within the financial centers as well as providing operational support and oversight.
2005 - 2015
Office Manager Of Human Resources, AT&T - Chicago, IL
- Managed human resources operations, coordinated and scheduled orientations, ADP payroll and people-soft data entry.
- Acted as lead labor relations resource to senior management in interpretation of current CWA labor contract.
- Trained subordinates on office procedures, customer service initiatives, telephone techniques and Office etiquette.
- Serve as point of contact for Human Resources for appraisals and merit award comp.
1997 - 2005
Executive Assistant, Citi - Hagerstown, MD
- Interact with the Executive Management Assistants of the company for coordination and scheduling Prepare spreadsheets and presentations.
- Assisted with special projects (i.e.
- Screen telephone calls and determine which can be handled by other areas in the bank.
- Performed special project assignments as directed.
1995 - 1997
Recruiting Coordinator, News - Lynchburg, VA
- Delivered excellent customer service while representing Zynga.
- Prescreened, negotiated salaries/payrates, developed and maintained relationships with hiring managers and potential candidates.
- Worked directly with hiring managers to help determine staffing needs, writing job descriptions, and extending offers of employment.

Skills

Incentive Programs
Confidential Information
Telephone Calls
Facilities Management
Recruitment Process
Special Projects
Communication
Purchase Orders
Financial Statements
Customer Service

Education

Bachelor's Degree, Business (1987 - 1990)
Liberty University
Lynchburg,

Office and operations manager resume

Emma Gonzales

(810) 555-0832 | egonzales@example.com

Chicago, IL | 38709 E. Oak Ave. - 87700

Work experience

2017 - Present
Office And Operations Manager, University of Illinois at Chicago - Chicago, IL
- Conduct and lead staff meetings to ensure good communication within the branches.
- Provide input to the marketing plan; identify potential growth markets and opportunities for business development; produce advertising materials.
- Monitor GM sites staffed with QEK employees to ensure customer goals and metrics were met or exceeded.
- Develop and modify PowerPoint presentations for monthly and quarterly meetings.
- Created the new physician directory and referral program available to the public via the internet.
- Established and implemented new policies and procedures for improved efficiencies, resulting in $100K savings for the Company.
2013 - 2017
Coordinator/Executive Assistant, University of Illinois at Chicago - Chicago, IL
- Assisted Human Resources team with payroll, new hires and training coordination
- Provided high level executive support to a Senior Vice President and three Vice Presidents.
2012 - 2013
Office Administrator, ManpowerGroup - Chicago, IL
- State Farm Insurance - Customer Service Agent.
- Secured information by completing database backups.
- Provided database management for an Access based system.
2008 - 2012
Accounts Receivable Clerk, C.H. Robinson - Oakbrook Terrace, IL
- Communicated with over 300 customer accounts weekly through various mediums addressing all account issues.
- Analyzed rate discrepancies Corrected and requested revised paperwork Invoiced out aging receivables Located and attached paperwork to correct loads within computer system
- Selected by upper management within ourdepartment and on corporate levels to assist on several special projects to research and resolvediscrepancies.
- Use Internet to review and print Purchase Orders on customer's web site for auto pay invoicing.

Skills

Word Processing
Medical Records
Staff Members
Executive Office
Data Entry
Performance Management
Administrative Operations
Executive Support
Balance Sheet
Personnel Files

Education

Some College Courses, Accounting (2008 - 2008)
DeVry University
Oakbrook Terrace,

How to write an office and operations manager resume

Craft a resume summary statement

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.

Step 2: Next put your years of experience in office and operations manager-related roles.

Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.

Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.

Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the office and operations manager position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:

Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
Consider all the software and tools you use on a daily basis. When in doubt, list them!
Make sure you use accurate and up to date terms for all the skills listed.

These five steps should give you a strong elevator pitch and land you some office and operations manager interviews.

Here are example skills to include in your “Area of Expertise” on an office and operations manager resume:

Office Operations
Customer Service
Office Procedures
Front Desk
Financial Statements
Human Resources
Purchase Orders
Logistics
Direct Reports
PowerPoint

Office Management
Office Equipment
QuickBooks
Real Estate
Financial Reports
Administrative Functions
Accounts Receivables
Event Planning
Office Systems
Travel Arrangements

Expense Reports
Accounts Payables
Office Services
Business Operations
Bank Deposits
Office Policies
Inventory Control
Payroll Processing
Office Functions
Performance Reviews

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How to structure your work experience

Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.

Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.

Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.

Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the office and operations manager.

How to write office and operations manager experience bullet points

Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:

Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.

Here are effective examples from office and operations manager resumes:

Work history example #1

Office Manager/Administrative Assistant

Rooms To Go

Dedicated solely to Merck's West Point facility.
Communicated all OSHA activities through reporting monthly and yearly.
Created PowerPoint presentations tailored for individual customer meetings as well as larger annual meetings, etc.
Generated customer sales orders, invoicing and credit memos, FedEx shipping and common carrier labeling.
Processed, tracked and replied to Idea Center Website submissions for new medical devices or procedures.

Work history example #2

Executive Secretary

Nationwide Mutual Insurance ...

Processed service requests for facility services, property management, telecommunications, etc.
Maintained database for business gift inventory and distribution.
Provided administrative support to the SVP.
Selected to serve as the Property Product representative for the employee engagement committee (A VOICE) designed by department SVP.
Compiled and ordered supplies for AVP team.

Work history example #3

Human Resources Administrative Assistant

The Home Depot

Ensured compliance in company policy and procedures, and legal requirements: including FMLA, ADA and FLSA.
Researched and reconciled payroll operations through active listening and professional communication in the Human Resources Department.
Used ATS and CRM software including Sales Force, Ultimate or Ultipro, Kronos Workforce Central and Applicant Stack.
Extracted data for reporting and analysis using SQL.
Processed, filed, and maintained documents, data, and materials including I-9 records.

Work history example #4

Executive Assistant

LAW OFFICES OF WINN SIMS

Recorded all subpoenas in Marriott's Law Manager System.
Maintained timekeeping system and payroll information on all employees and answered questions pertaining to benefits and vacations.
Prepared and processed bi-weekly Payroll using ADP, ensuring timeliness and accuracy.
Launched the administration of the CSU Chemistry Placement Exam by the department..
Developed and monitored social media sites using Facebook and Instagram daily.

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Add an education section to your resume

Employers are looking for a few things when looking at the Education section of your resume:

The highest degree you have achieved.
TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
TField of study
TAny honors, relevant coursework, achievements, or pertinent activities

Here are some examples of good education entries for resumes:

Bachelor's Degree in business

Western Washington University, Bellingham, WA

2002 - 2005

Bachelor's Degree in business

Pennsylvania State University, Main, PA

2002 - 2005

Highlight your office and operations manager certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

If you have any of these certifications, be sure to include them on your office and operations manager resume:

Certified Professional - Human Resource (IPMA-CP)
Certified Management Accountant (CMA)
Master Project Manager (MPM)
Certified Medical Administrative Assistant (CMAA)
Certified Medical Office Manager (CMOM)
Certified Professional, Life and Health Insurance Program (CPLHI)
Certified Manager Certification (CM)
Certified Security Supervision & Management (CSS)

Updated March 26, 2025

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